I would like to start the review with telling what I do enjoy about the store, the organic/health section carries several brands that I am accustom to after coming from down south and returning back after 31 years, I was impressed with the variety. Of course I would like to see more but I understand that based on population, I do appreciate the efforts for providing the brands that they do provide. With respect to produce which is the main part of my shopping, I would really like for them to taste and sample what they bring in. It only lasts for a day or two in the fridge and goes bad. I stopped buying eggplants because every single time I bought them, they were rotten. There also seems to be a lot of berries that go bad. I would advise to change over to mixed berries that you can buy at discount in food to go like other stores and have a larger section because sometimes that is all that people will buy and if they notice discounts, they tend to sell out quickly like stores down south. I gave this a two star because of organic health section otherwise, produce would be getting -5 I have travelled to other Independents such as Sudbury and brought food back which lasted beyond the timeframe and no throwing out food. I feel that the produce section needs to be cleaned regularly and staff trained to make this a beautiful area. Extra care needs attention. I feel that the produce is rejects from other stores from down south that are returned and purchased at this store to maximize their profit margins. Please bring in fresh produce for all your foods. Recent purchase of sweet peas in a pod were all bitter and not sweet at all. It came in a small carton that you find at farmers markets and was not fresh at all and tasted very old. We had to throw this out as well. Staff are incredibly friendly and they try their best to accommodate but for the most part, the store management needs to play a bigger role in managing this store and working with their purchasers and travel to other grocery stores outside their region to learn from them. Being the only store in Kap now, is a reflection of not being motivated to clean or improve their store. Competition is good because it ensures that they don't neglect it and give the best possible outcome to fresh food. Please keep in mind that older produce has very little nutrients which defeats the purpose of buying organic to get the maximum benefits. Bagging your Kale builds condensation and degrades any nutritional value to them. Whole Foods or Nature's Emporium are great resources to learn how to display or store your organic foods in bins. I would also appreciate if you can keep greens like kale and other items on hand since this is our main source of food that we prefer to eat.
Perhaps generate a list of people who wish to pay a premium for good quality produce and set up email distribution so it does not go to waste.
Thank you for your time and I hope to anticipate change in the future.