I have been a lover of Purdys chocolates for over 30 years, when my husband first gave them to me, and I am probably up there with their best customers. The chocolates are good. But my experience in the Woodgrove Mall location has me questioning as if I want to ever return there again. I stopped in to buy gifts for my sisters when I go home to visit them. My "first" mistake, and I felt it was announced to the whole store that I chose the "display" box, where she promptly returned it to its rightful place. My "second" mistake was attempting to recycle (for myself) boxes from previous visits. I get it with COVID and everything is possibly contaminated with my containers, but we were frowned upon for doing this. People take their shopping bags to grocery stores to reuse, and are allowed to set them on the counter to pack their groceries, like I said I get it with COVID. I asked if they could use them for my order, "no" was the answer so my boxes remained in the bag I brought them in. I also asked for a sample and was answered with another "no". At this point I should have walked out, and I regret not doing just that. But I purchased pre-packaged boxes for my sisters, and also selected some from the display case. I refrained from buying anything for myself. There also was not a great deal of selection. Very limited selection of chocolates, very disappointing in customer service. I will be visiting Rocky Mountain chocolates to purchase some for myself, and maybe more for my sisters too, and we will do a taste test. Purdys you completely failed.