As much as I want to give a 5 star review, I do have some feedback for the team at Uproot, which I'm hoping they can implement in the near future, which should help them to be better organized and can support both online and walk-in customers:
I stopped in at Uproot on Wednesday, April 28 around 10am, which was the first day of their sale. Immediately, I noticed things were a little tight, but there weren't many customers inside. But, there was soon about 3-4 staff who were going around gathering product for all of the online orders that were coming in. All the product they were gathering was open to purchase by walk-in customers, like myself, as well.
Let me preface this by saying that all the staff were super friendly and approachable.
I browsed through all of the products and grabbed a few items that I wanted to purchase. I took my items to the till to purchase and the staff member started putting everything through. As she was going through my items, she then mentioned that she could not sell a couple of items to me. A little surprised I asked why and was told that these items were already sold to online customers. She then began to gather all of the remaining items of the product and shuffled them to the back.
I was able to still purchase a couple of other items, but the other two items were the ones that I was looking forward to (hence why they sold out so quickly online).
I left feeling negative about the experience and after a day, decided to write this review. I don't have any ill feelings towards Uproot and will return to see if I can purchase the items I was unable to, but I would like to suggest the following:
1. If you are planning a sale and know that you only have a select number of items to sell, perhaps don't open your doors to walk in customers as it seems you prioritize your online customers over your walk-in customers.
2. Purchase additional inventory for the sale so that you can fulfil both online and walk-in customers.
I want Uproot to succeed here in Edmonton, but please realize that there are two types of customers who want to purchase your items, and by telling me you can't sell to me even though I had the items in hand, really made me feel like less of a priority.
I would love to give you a 5 star review, but I don't feel like you treated me as a 5 star company would.
Please reach out if you would like to discuss my experience, thank you!
Edit: It looks like this has been a growing pain for months now. Please work on getting your online workflow down, you have customers who are getting frustrated.