I'm a bit disappointed. The website says an order made before 2pm can be delivered the same day. While I ordered these flowers around 1:30pm on Friday and was hoping for (and asked for) same day delivery I wasn't really expecting it. I assumed it would be done by Saturday before noon which, to be fair, they tried. Unfortunately because my friend had gone out on Saturday, the delivery driver waited until Monday to deliver the arrangement. Not ideal but I do understand having a day off...but then the flowers are already two days old on delivery. I think that's just unfortunate circumstances.
What was also frustrating was the website didn't give me an option to choose a card or even to put a message to go with the flowers when I ordered them; there was a fillable spot for special instructions and for the date of delivery and that was all. Because of this, I sent a private message to my friend ahead of time so she could have the sentiment once she received the flowers.
Communication was also weak. I received an email on Saturday morning asking about a card to which I replied that it was too late and to please just deliver the flowers, which if course, they tried. But then I didn't receive any communication to say they hadn't been able to be delivered and when they would try again. I also didn't get a confirmation once they had been received.
In the end, the arrangement looks pretty standard and not as carefully crafted as the photos on the site show. It basically looks like a supermarket arrangement put in a container, not the classy cube arrangement I had expected. To their great credit, when I complained I received a prompt email saying they would check in on the delivery service and an offer of a new arrangement which I very much appreciated. I would consider using these guys again, based on their other reviews I think maybe this was a one-off bad day.