Reviews of Carls Flower Company Penticton (Florist)

Olga Andreyeva

When you are paying for the florist services preparing for your wedding day, you expect perfection. Unfortunately, my experience with Carls Flowers was far from that. The customer service was good but they did not deliver! I was very very disappointed with how my bridal bouquet looked. The flowers were very fresh , however the look of the bouquet was not even close to what I expected and what the reference picture presented ( I sent them a photo to work off) and my bouquet was very simple - moistly roses and hydrangea, no sophisticated design was required. But my bouquet looked like a bunch of flowers put together randomly without any creativity or much thought put into it. Luckily I didn't put all my eggs in one bucket and had purchased flowers from elsewhere and was able to rearrange the bouquet myself ! I was not very happy to be doing that in the morning of my wedding when I spent over $175 for the bouquet and probably another $400 on other flowers... And I should’ve just gotten my flowers from Costco because they lasted way longer than most of their roses. Do not recommend!

John Riess

Great service and excellent selection. And they deliver too.

Kenny boy

Sharon and nikki are both awesome

Mike Lauer

Even though the staff expressed concerns about selection I managed to find a great live planting for my wife. Thanks so much

Rick Hlady

I was very disappointed with the service at Carl’s flowers, one of my best friends mother passed away, I wanted to send flowers to her as I was unable to attend the service on the coast. I pain stakenly went through their web site and found two arrangements, pure pleasures and purple pleasures, I .iked the low profile of the purple pleasure arrangement but wanted it in the pure pleasure co.ors, soft champagne, peach and a little white. I called directly and spoke with the lady on the phone, I was very explicit in what I wanted. She-even confirmed that I wanted the low profile with Champaign soft colours. I paid for the flowers with delivery and was told hey would go out the next day. Apperantly they don’t deliver to my friends area? Instead of calling me and asking how I wanted to handle this they called my friend said that there was an arrangement for pick up that they were to deliver te flowers but she was out of their delivery area, who picks up thief own sympathy flowers! she said her husband could pick them up on his way home. They called her a second time and asked if he could not pick them up until the following day late in the day as they were waiting for their flower delivery. When I called them to ask if the flowers were delivered a few days later I was informed of all what had happened! I stated that they should have contacted me with the changes not my friend, I could have called her husband, on top of that they had already charged me the delivery fee, so they took it upon themselves to just add a couple more flowers to make up the difference. As I have purchased flowers for friends before and have not been very impressed, I asked the lady on the phone yo send me a picture of the arrangement. It was very nice, but not at all what I ordered. It was all white round and tall, no champagne flowers or any other colour, they stuffed large hydrangeas in it, when I called back and asked what happened to the arrangement I had ordered they said, it was a lot larger with more flowers in it. It would be very nice when you spend a lot of time scoping out all the arrangements on someone’s web site and they desire what they want to make anyway. Very disappointed!

Cheryl Grant

I'd like to share with everyone the exceptional service and quality we discovered with carl's flowers! My husband and I were married on Sept 20/21. My husband is Scottish. Our red roses. White tea roses, thistle and many more gorgeous flowers were presented to us in the most beautiful bouquet, boutinere and guest flowers. I am in awe of the beautiful design and quality. We were very happy. I know you would be as well. John and Cheryl Grant ❤

The Remi's

A friend ordered flowers from calgary for a 92 year old friend. Paid for a specific arrangement with chocolates and delivery. They did not deliver on specified day so we picked them up. They could not find it...found it out in their van. Had to go back next day for sub par chocolates and told them bouquet did not look at all like picture ordered and as we had to pick up because they were so busy he should not be charged delivery. They agreed. Then phoned back elderly friend to state they would not refund delivery charge despite our driving to pick up and that her flowers were frozen from sitting out in their delivery van. Shoddy service from a once reputable company. Shame on them for ripping people off for services not rendered. Will never use them again.

lovelyf06

Not impressed, I had asked and double checked my instructions were understood but in the end flowers delivered 2 hours before requested and website prices were different from what was charged.

Alvin J. Braumberger

Mike has been looking after our family for over 33 years. Honest, conscientious and reliable. Fair priced and always fresh and beautiful.

Lesley L

Danica was very helpful in arranging a flower delivery for me as I was calling from out of town. I saw a picture of the final arrangement and it was beautiful!! Service was great...job well done!! Thank you!!

Brenda Macdonald

Order a gift basket and flowers for my Mom and Step Dad just 4 days before Christmas which arrived on time with no issues no excuse. Both of my parents were HAPPY with their gift basket which was full of great goodies Mom was delighted with the beautiful flower arrangement Thank Ladies Merry Christmas

Kat Atomic

Went in to the store to place an order for my wedding back in January. Had a lovely conversation with Colleen, who professionally guided me through bouquets etc. Both stars are attributed to Colleen for her exceptional service. Had seen a friend's bouquet in wedding photos and was wowed. Was told I would get a phone call to work out a quote. Did not hear anything, phoned a couple of times, left messages, still have not heard back. I don't know if they are too busy to call me, or too busy to do my little order, I have no idea cause it's been months and no one is talking to me. I can't wait any longer, I'm going somewhere else, who gave me same day quote. I have to be able to plan and count on vendors!

Emily Eros

I ordered flowers from Carl's for my mom's 60th birthday a few weeks ago. They were $100 plus tax and delivery fees, and there was supposed to be loads of red in it. The person I spoke with on the phone joked that that wouldn't be an issue since it was almost Valentine's Day, and said she'd add a big "Happy Birthday" balloon too. That's not at all what they delivered... My mom explained that what showed up was 6 red carnations with some greenery and filler, all placed in a comically large vase. "I hope you don't think I'm complaining," my mom said, "but either there's been a mistake, or you've been ripped off. This looks like a $10 bouquet from Safeway. I know you would have spent more than that so I thought you should know not to order from that florist again." That seemed odd to me, and nothing like what I ordered, so I called Carl's and asked if they could look into it. We all make mistakes sometimes, and I know things are busy around Valentine's Day. Sharon took my name and number and said she'd get back to me. It's been a week and no one was called me back. I'm really disappointed by the quality of the product that Carl's delivered, and that they didn't make any effort to make this right. I recommend ordering from the Enchanted Florist instead.

Shannon Reid

If there was an option to give a zero star review it would apply here. I have been attempting correspondence with this business via the "contact us" form on their website and then the email address that was eventually provided to me when they finally responded (I use this method of correspondence so that I have a trail of conversations rather than off the record phone calls). I sent two messages using the website asking them to address my complaint with the subpar arrangement that was delivered to my family member for Christmas. I placed my order Dec 3 to be delivered Dec 21, knowing it is a busy time and wanting to give them lots of notice. The website advertised an arrangement with at least five bigget red flowers, some smaller ones, and some Christmas greenery and red and gold decorations. It did specify that it wouldn't appear exactly as shown and I was not expecting a replica, but at least something similar. They delivered a basket with nothing but an over abundance of greenery I could pull off my trees and a few white flowers with peacock colored decorations that then started wilting two days later. I contacted them twice between Dec 22 and Dec 28 using the website to explain the situation and ask that my complaint be addressed. I received a response on Dec 28 just asking for pictures and providing an email address to send them to, no apology or acknowledgement of my disappointment. I sent the pictures Dec 29 and have received no reply whatsoever. I emailed on January 5 asking them to respond and sent another follow up email again this morning. Hands down the worst customer service I have ever encountered.

Josh Alexander

Great job done. Appreciate it!

Bob McLean

I purchased a bouquet for a 10th Anniversary Celebration for a local business. It looked great on the day of the celebration, but when I returned four days later the bouquet was on its last legs. Very disappointed; a $100 bouquet needs to last longer than four days.

Jake Petkau

Best florist in the Okanagan

Patrick Coe

Got this when I ordered fruit fancies basket ????.. Nothing like there advertising online showed 0 stars ????????????????????????

Lorel “Hamster” Bessette

Carl's Flowers did my bouquet and boutineers for our wedding and did an amazing job! I had sent a photo of blue orchids and white roses by email because we are from Edmonton, getting married in Penticton, and it looked exactly the same! Located right next to the salon who did our hair, they were convenient and very friendly! Definitely recommend Carl's Flowers for any occasion.

Jon Makowski

Placed an order over the phone for mothers day, told them I had a $100 limit and I wanted purple and white flowers. They took the whole $100 and sent my mom some cheap bottom of the barrel red and yellow flowers. When I tried to raise the issue with the business they kept passing it off that because they didn't take the order no one could help me. Sharon took my order and isn't returning any of my phone calls or messages. Very dissatisfied with the service and being taken advantage of because I dont live in penticton. **Edit** Owner that replied clearly doesn't see this was a year ago when Covid didn't apply. Thanks for the year late reply though.

Lotte Grace

Wow! I love their unique and creative arrangements! The Little Whoville Tree is a must this season, or for any occasion! The staff was so wonderful, too, and cheerful! Thank you!

Elizabeth Lewis

EXCEPTIONAL SERVICE - I ordered a Holiday centrepiece for our friends and requested Carls contact the recipients to arrange a delivery time. When they could not reach our friends, who unbeknownst to me were away from home, they postponed the delivery and instead delivered a gorgeous cheerful centrepiece in early January. Thank you so much for going above and beyond with exceptional customer service. I highly recommend this florist.

brad simspon

Thank you for delivering the flowers prior Mother’s Day my 90 year old mother was very happy and moved by them. My only negative comment was how hurried and impatient staff was when I called to inquire about my order. I realize it is Covid and mother’s day but staff must be more patient & helpful

Pamela West

We contacted Sheryn to help embellish a wedding reception coming up in just 3 weeks, she and her staff did a beautiful job deciphering what we wanted to do, as we were in California and the reception was in Penticton! The arrangements for the garland backdrop behind our brides table and the extra attention to detail with the table arrangements did so much more than embellish the room. The entire staff was easy to work with and produced a very happy Bride!! Thank you, Thank you! We will definitely call on you all again in the future.

K S

I asked for a vase made for my mother's birthday! They made a very spectacular peice of art with it, Needless to say I will be back again! <3 she loved them

Meg Wagner

Received 2 bouquets of flowers. Gorgeous!

Jen Harrison

Wanted to surprise a friend. Great service and comms, plus they kept the secret too. Gorgeous flowers, and generous bouquet. Would definitely recommend and use again.

Nicole Thorp

Beautiful flowers and people- ask for local blooms! Those are the best!

Brooke Alexander

Ordered sympathy flowers from Carls after a quick google search. Not being local (I'm in Vancouver), I was nervous but the recipient (in Penticton) sent me a picture of what was delivered and I'm very happy with the quality and value for the price I paid. Would recommend!

Ryan Rosberg

I have dealt with Carl's flowers a few times now and the arrangements have always been spectacular and fresh and on point with the delivery process thanks for everything Sheryn

KoraGrace Dewey

Beautiful flowers and excellent customer service! I don't live in town but ordered a bouquet delivery for my aunt's birthday through Carl's Flowers very easily online. My aunt was unable to accept the delivery on the scheduled day, but they called me to let me know and arranged for a fresh bouquet to be delivered the following business day. I really appreciated that they went above and beyond to make sure my Auntie got her flowers. She sent a picture and they were gorgeous. I'll definitely be recommending this service to other friends and family.

M F

Gorgeous flowers and excellent customer service! Highly recommend.

Shannon Pearson

Pretty disappointed. I had originally left a stellar review on yelp because I had called before the flowers were actually delivered to change the delivery date and the man I spoke to was just lovely! I really wish my experience had ended there and everyone lived happily ever after. However, what actually ended up arriving was not what I ordered and nothing like the picture on the website. The arrangement that arrived was a quarter of the size and not at all the same flowers. When I contacted the store to ask what happened and try to rectify the situation the manager flat out refused. In fact, this is the word-for-word reply that I received: Thank you for contacting us. Following is the description from our website of the arrangement-- A wondrous arrangement bursting with shades of orange and pink - the perfect gift for any occasion- all displayed beautifully in an orange water vase with complimenting ribbon. The arrangement was definitely to value - the photo on line is one possible arrangement that could be made to conform to the written description. The colors and design are similar to the photo. We used beautiful, fresh flowers which we had available. And the order was definitely to value. And I checked with the delivery person and your mother was very pleased to receive it. So in summary - I believe we have satisfied all requirements of the order and we will not be replacing it or providing a refund. Which, would be understandable if it even somewhat matched the description/picture. Also, my mum wasn't even there to receive the flowers, they were left with a neighbor. She straight up lied to me in her response and was totally indignant about the whole thing. I feel like I've been ripped off. My mum didn't get the flowers that I wanted to send her. No winners here. I posted both the photo from the website and a photo of the actual bouquet on yelp for reference if anyone cares to see them.

d k

Amazing work. More than 50 years combined experience at each location. Fast and friendly service. Needed an arrangement with very little notice the ladies made it happen. Thank you!

Lea Wallingford

We used Carl's for our wedding and they were awesome! Sheryn was so helpful and her suggestions were so creative... like adding gold glitter to our bouquets and centerpieces! We were so happy with how everything turned out. They also delivered them to our venue nice and early. It's been almost a week and our centerpieces still look beautiful! Thank you Sheryn and all the staff at Carl's!

Diana Pham

I don't live in Penticton anymore and wanted to order flowers for my Mother. I called Carl's to place an order for the Awesome Alstromeria arrangement (Left) found on their website. I paid extra to add roses to complement the arrangement. The bouquet of flowers came to $85 + tax. The arrangement received was....sad (Right). I contacted the shop and the lady on the phone insisted I got what I ordered and eventually told me if I was unhappy I could get a refund. At least I got my money back but what a complete waste of my time. I sent an email to the shop to inform them of what happened. I have yet to receive a response. Long story short, find a different flower company in Penticton to handle your floral needs!

Norm Lacourse

I have ordered from Carl's for years but my last experience will definitely stop me from ever ordering again. I ordered flowers for Mother's Day and shortly after they were delivered my dad called to say the looked like they were dying. He called me again the next day to say he pulled out 4 dead flowers and threw them away. I emailed Carl's to let them know and heard no response. I called two days later, by which time all the flowers were dead, I explained the story to the lady that answered and she kindly apologized and said they would send out a fresh bunch the next day. It has now been three weeks and the flowers were never replaced. This was a complete waste of $100 and Carl's flowers obviously does not care about their customer base.

Diane Matovich

If I could give a zero star, I would. My son ordered a mothers day arrangement with delivery. I was going out of town so I went in on the Friday and said, leave it till next week and I will pick it up. Doing them a HUGE favour as they now had 4 days after mothers day. She showed me a picture of the $70 arrangement he ordered. Lovely. Went in the Wednesday after to pick it up. They hadn't even STARTED it! When I said, at this point can you just refund him, she reached into the fridge and pulled out an arrangement that was NOTHING like the picture she showed me the Friday before mothers day. Had 4 gerber daisys, some cheap lillies and a couple of carnations with ONE rose. yup $70. NEVER again will i order or anyone I know order from here. I did THEM a favour. and still got ripped off.

Sheryn

The very friendly people at Carls made me a gorgeous Easter bouquet. Awesome

Jeff Walker

Our son forgot to get a corsage for his date for prom. The lady's at Carl's Flowers made a beautiful one in half an hour at 5 pm on the day of the prom. Then refused to take a tip. They have scored all our business without question!!!!

pure green

Very nice and accommodating

maksim Apenov

Ordered flowers for my wife's birthday online, the flowers never showed nor did i get a notification as to why. When I called in on Monday to ask for a refund I got no apology or explanation. Terrible and unprofessional service, we used Carl's Flowers for all our special occasions but I guess repeat customers are not worth their time or effort.

Lynne Leah

I have had the pleasure of dealing with this organization on several different occasions. When I sent flowers last year to my aunt, she kept sending me pictures showing me how beautiful the flowers were, how they just kept blooming and how long they lasted. It made me so happy to see how much she was able to enjoy this special gift of flowers.

Jasmine Baylon

My aunt is a leap year baby so I wanted to surprise her with some sweet thoughts and gorgeous flowers for her birthday as she is a very special aunt. I was a bit skeptic to place an order because of the review rating nevertheless I placed an online order of their nature's glory floral. My aunt was very very happy! She called me right after she received them and said the flowers are beautiful! you made her happy so thank you so much!????