Reviews of Alta Vista Flowers (Florist)

David GM

I believe it’s one of the best flower shop in Ottawa. I bought the premium option by the florist choice for a birthday present of a loved one. Was beautiful, well picked beautiful flowers types from different variety. The staffs are also nice & punctual. They have convenient parking just beside the shop. Highly recommend them to anyone who loves lowers. Flowers ???? ???? ????

Cailin Rooke

Wonderful experience. Kasia and Melissa helped us put together beautiful wedding flowers (last minute!) within our budget. Thank you to the friendly and knowledgeable staff for the excellent service, you made the process a breeze and our wedding day very special :)

Gertrude Wilkes

I seldom buy flowers for us. More's the pity but yesterday I decided we needed flowers, here and now- It's January, it's a landmark date for us, and for crying out loud there's a pandemic and we have been asked again to stay home. I called Alta Vista Flowers because 'shop local' is the name of the game and past experiences with floral delivery services when purchasing for out of town have proven less than satisfactory : ( SO- a happy voice answered the phone- Karen I think- we had a pleasant chat. It seemed as if she was glad to hear from me and our chat made me feel good- COVID don't you know it. I made my purchase and was pleased to hear there was complimentary delivery available. 90 minutes later the door bell buzzed. I stepped out onto the porch and there propped up in the corner was the prettiest package. A wave from the roadside and the masked delivery fellow was off. I was in the midst of something so had some concern because I had opted for no vase- did you know AV Flowers offers a credit for recycled vases?- I opened the wrapping and WOW the flowers had been packaged in a dampened block of Oasis! They contained a little card letting me know they had been styled by Lauren- thanks! The flowers are beautiful! The experience heartwarming, and the service quick! I foresee more flowers from Alta Vista Flowers before Spring! After all, there is more to supporting our community than take-out food!

Mick O'Hagan

When ordering from the website be sure to specify a time of delivery in the box for ‘delivery instructions’ if timing is important. My mum was delighted with the bouquet she received, the premium Florist’s Choice, and was impressed with the nice message left by the delivery fellow confirming they’d been left on her doorstep. Thank you Alta Vista Flowers.

Annie Pham

Although the bouquet we purchased were appreciated by the recipient, I found communication and follow through to be lacking with Alta Vista Flowers. Initially I called at 2PM for a pick up order at 9AM Opening the next day. I explained we had a 9:30AM ceremony then and was reassured my request to quickly run in and out after paying would be accommodated. I assumed this meant they would prepare the flowers to be ready for 9AM. When I arrived, the florist was only beginning to prepare the bouquet and still selecting flowers. I was encouraged to settle the bill with the sales person while I waited however other customers arrived and so I had to wait for them to be served as the sales person that was directed to invoice me began to help them instead. Staff were kind and polite but as I was in a rush and had shared this, it would have been great to know ahead of time if they were not able to accommodate this. It was only after I left that I realized the flowers they chose were not the ones in the photo I had requested on the phone ("oasis in bloom - lots of purple please"). The bouquet I received is very pretty but was filled with primarily large white flowers. I called back to ask about the discrepancy and was told to e-mail them a photo of my bouquet after which they would immediately call me back to follow up. This was two days ago and they have not called. Again, overall the flowers we received were pretty and some may prefer them to the original request, however they were not what I had asked for and communication before and after were lacking, therefore an average rating for this experience.

Cecile Le

My father had ordered these flowers (well in advance, I might add!) for Valentine's Day after reading some rave reviews, and sadly we were extremely disappointed. Although the flowers themselves were quite nice, they were packaged extremely poorly. Normally when we order a bouquet, each stem comes with an individual water tube, so that the flowers stay fresh. Bouquets also usually come with a packet of "flower food" to keep them for as long as possible. Clearly, these flowers came with neither. They also were extremely crumpled when we came to pick them up, and seemed to be missing the outer decorative paper layer. Needless to say, we'll be spending our $100 on a different florist next time.

Kate Mammen

Just sent some flowers to a wonderful friend to celebrate her birthday. I live in New Brunswick, and was late in placing the order. However, Lauren (one of the design team) and the super order desk person, (Kristi??) dealt with my order in an expert manner, and prepared a very elegant bouquet, just as I had imagined that it would be. My friend was thrilled to have received it, and it arrived in perfect time for her arrival home from work. Well done Alta Vista. A job expertly done. You will definitely be my 'go to' florist in Ottawa.

Heather Dodd

Karen Leroy and staff, thank you so much for the beautiful bouquet of flowers. Sandy, the bride to be just loves the flowers. Sandy particularly loved the purple bow. The flowers are going to be on the church alter. You are our go to for flowers and you always send beautiful bouquets. Thank you so much. Heather D.

Michele Macdonald

Thank you for delivering such an absolutely gorgeous bouquet. The recipients are thrilled!

Ron Vadeboncoeur

First opportunity to use Alta Vista Flowers. Ordered a bouquet online. Flowers were delivered right on time, as requested, and recipient was very pleased.

Felicia Renaud

This was the first time I went with Alta vista flowers for delivering an arrangement. I must admit I am extremely pleased. I booked a next day delivery online, and it was an effortless process. Great prices too, by the way. I phoned early in the morning to confirm when the arrangement would be delivered to ensure it would arrive before the recipient left work for the day. The lady I spoke with on the phone (might have been the owner) was honest and helpful. It was delivered before noon! AMAZING service. My friend was so elated and emotional upon receiving the arrangement that was beautifully put together! I will recommend this company to others! #supportsmallbusinesses

Glen Bailey

Bouquet was much appreciated by the recipients. We ordered Saturday evening and the flowers arrived Sunday as promised.

Kathy Breitenbach

Sorry, I can't find this bouquet on the site again but it was $37.95. I wanted to send a friend a small pick me up and this was perfect.

April M

Very impressed with Alta vista flowers! They delivered a beautiful bouquet to my mom for Mother’s Day, including a vase which I hadn’t expected. Ordering process was easy, and all the email updates were appreciated. Highly recommend.

Cara Scarfone

Fantastic Service, beautiful arrangements, and prompt delivery. The Be Happy arrangement is so cheerful and fun! Can't say enough good things about this wonderful place. Will definitely order from them again. Thank you for bringing such beauty into what have been some pretty dark times. Stay well!

Sophie Pascal

What a lovely experience working with Alta Vista Flowers. Twice I have had last minute orders and not only were they so helpful and cheery on the phone, despite being very busy, but the orders were delivered on time, respectful of special instructions, and just so beautifully arranged! See for yourselves: The Tea Cup arrangement, and the Deal of the Day. You can tell these people love what they do and take pride in creating a quality product for the community. I will be coming back. Thank you!

Tina G

The recipients of my Alta Vista Flowers orders have raved about how beautiful the flowers are! All my orders for the past 3 months have arrived on time and without errors. The online ordering system makes placing an order super convenient.

Katya Edney

Thank you @altavistaflowers for creating the most beautiful bridal bouquet and flower crown. Your creativity resulted in the most spectacular bohemian vibe. We have replanted the succulents from my bouquet, we really loved/appreciated that green-thumb touch!

Darcy Cudmore

I've used Alta Vista Flowers in Ottawa a few times now and can confidently leave a review. They provide great service, their online ordering system is excellent, and we always love what arrives. Thank you! And I'll be back to order more :).

John Murphy

I ordered flowers for my wife birthday. They were absolutely beautiful. I was so impressed with the service and professionality. I will definitely be buying from them again. I have ordered from a lot of other places and this place is by far the best in Ottawa.

John Revell

Ordered near the last minute with special requests. The order is spectacular. Deeply grateful for the response, professionalism, and artistry of Alta Vista Flowers!

Adrienne Moir

Beautiful flowers. Lovely Christmas centerpiece for my Mum. She was so pleased. Great service from Karen. Just wonderful.

Jose Dorego

Wouldn't normally try and deliver something day of, but they delivered on a sunday and from what I can tell by the reaction and pictures the product was better than I expected and looks real fresh! Thank you.

Elizabeth Osburn

I live in South Carolina USA and have friends and relatives in the Ottawa area. i have used Alta Vista Flowers for a while now and couldn't be more pleased with their service. They always send lovely arrangements and are courteous and professional on the phone. An excellent florist.

Jules Henderson

I ordered the bubble gum bliss flowers for my mother for Mother’s Day. They were delivered on Friday. On Sunday I called my mom and she showed me the arrangement. All the roses were dead. So within 48 hours half of the arrangement was dead. Will not be using Alta vista flowers in the future. Would not recommend.

Sarah Herceg

I have used Alta Vista flowers many times. Usually online orders, but occasionally walk-ins as well. They are kind, helpful, and will go out of their way to make sure you get exactly what you need, even if you're not sure what you're looking for. As someone not well versed in flowers, they are still able to assess what I need, and create something absolutely beautiful for a great price. This is the only place I get flowers (and often a cookie while I wait, yum!)

Mags Zhou

I got flowers on my birthday here, there are not so many ready made flowers available for you to buy except you have to make orders by phone or through website before if you want something special. The staff kind of intimidated me, but overall she did great, precise work.

Dalia Kadoura

My mother just ordered flowers for my sister and I from Alta Vista flowers. First, they completely missed the delivery date. Mine arrived at 9:45 at night and my sisters arrived the next day. Keep in mind they charged my mother $50 for delivery. When the flowers arrived, it was a small bouquet of inexpensive flowers (more like weeds) and 3 roses. They asked for the “deluxe version” which was $100 per bouquet. A complete rip off. It was misleading and frankly dishonest of them. Very very disappointed in their product and service. If you’re looking for flower delivery, AVOID THIS BUSINESS AT ALL COST. You will not get what you paid for.

Lisa Drouin

I purchased the Pretty Tea-Time Bouquet for a Sympathy gift in premium size online, but when I compared my purchase to online photo, it looked like the standard size. Associate explained that the designer made arrangement to be viewed on all sides verses like online photo which is one sided, so she offered a discount. I am grateful for her attempt to make up for this. In the end, the recipients are enjoying their gift, it is very pretty and I would recommend to try this location again.

ARIELLA MARIA CONSTANZA SCHEEL

Loved them! My friend is very happy, she called me inmediately telling me she was so happy! I am not living in Canada and now I definitely found the place to buy flowers. The page was easy to use, the delivery was fast and the product looked amazing.

Lori Ducharme

This was a first time ordering from Alta Vista Flowers and it was such a great experience. I completed my order on line and they called to make a suggestion on the arrangement I had chosen. It was a great suggestion and the arrangement was delivered in less than 4 hours from the time I placed the order. Exceptional service.

K. D.

I could not have asked for a better experience--OUTSTANDING!!!! The choices of arrangements offered by Alta was overwhelming in a good way; it was a little difficult choosing just one, but with the assistance of my husband, one was finally made. Through many emails, I was always made aware of where my order was up to and including the final step of delivery. I'll will definitely be using this florist again! Thank you again!

Alvin Parsons

From Saint John NB,snd so pleased with my latest long distance request to have flowers delivered to my beautiful Jeanie.As with previous orders the quality was outstanding and the recipient continues to express her delight at the beauty of the arrangement, [Florists choice]. Thank you so much for your insistence on quality and excellent service. Alvin.

S W

The best florist in Ottawa. Always so fresh and beautiful. Every order has great communication (if needed) Delivery is efficient and the owner(s) and colleagues are always so pleasant and helpful. Great job team!

Mitch vH

We ordered flowers online for a funeral downtown Ottawa in May. Flowers arrived but not only did the arrangement not look anywhere near the fullness/number of blooms from the online photo that we paid for, they changed the colour scheme without notice and the flowers were drooping and half dead for the actual funeral. See photo attached. To be fair, they gave us a discount, but the discount was based on the fact that many of the blooms were dead or limp. The discount did not cover the difference between a sub-"Standard" arrangement fullness received versus the "Premium" arrangement that we ordered and paid for. Edit: addition of additional photos, the viewers can decide if the lavender premium arrangement picture looks anything like what was delivered.

Mz S

The staff is very friendly. However, they did not follow the instruction note I left when preparing the flowers. I said I want more white roses than red roses but they did not do what they promised. I did not need the vase and the staff said she would offer more roses to compensate the price difference. In addition, the delivery man's attitude was pretty disappointing.

Sandra Paquette

I ws very opleased with the service I received from alta Vista Flowers. Tey were prompt, courteous and efficient in completing my order. My friend was very happy with the arrangement sent to her. Thank you for this pleasant experience.

Nina Colwill

Based on my experience, I would recommend Alta Vista Flowers. I ordered succulents to be sent as a gift and they phoned just to say that they couldn't provide the exact container I wanted. The recipient sent me a photo, and the result was exquisite.

Jeffrey Mendel

I ordered flowers for my daughter’s 25 birthday. She is studying in Ottawa and I fortunately picked the best florist in town. My only request was that I wanted to have deep purple lisianthus. They arrived and she called me to say that she loved them. Thank you Melissa!

Jennifer T.

I placed an order over a week before Mother's Day. I did this late in the evening and unfortunately selected for "Next Day Delivery" which is not at all what I intended. I quickly sent an email and left a voice message at their shop, which would have been around 1:30AM. I received an email back first thing in the morning to say they would make the change. Phew! On Mother's day, the delivery driver placed the flowers at the back of my mom's home, as per my contactless delivery request. He rang the doorbell and also called her to ensure she was aware to take them in. I live out of province and did not get to see my mom or the flowers. However, the basket looked beautiful in the photos and my mom loved them. Thank you Alta Vista Flowers!

Cassidy C

Have ordered from here twice on two separate occasions! Flowers have been absolutely beautiful both times and arrived on time for delivery! Will be using again.

F D

Excellent service. Attached is a picture of the flowers after four days from the delivery date. The flowers were exactly like the picture and fresh—Loved it. It shows that it was arranged with care. Please keep up the great work.

Jacquie Lynch

I can only express disappointment with Alta Vista Flowers. My mother passed away last week and on Friday evening I received a phone call from a delivery driver that he had some flowers for delivery but couldn't find my address. Apparently all instructions, including postal code were correct, but for the street name, which was transposed to begin with a "B" instead of a "T". He told me he would try to get to my neighbourhood, about 15km away but was doubtful. I then received a call from the office saying they would deliver my flowers the next day, Saturday. By late afternoon Saturday I received no flowers and the business was closed when I called to inquire. On Sunday I called to ask if they had delivered the day prior and perhaps left outside for someone to take, or if they planned on delivering me dead flowers. The person I spoke with explained she had to go back to the ordering out-of-town florist to correct address and recharge the $30 delivery fee for the error. She said that I would not be receiving any flowers unless the ordering florist and originator decided to cover the cost for delivery. She could not tell me who ordered or the city of the original order. She confirmed they were a condolences arrangement. Although I understand there is gas and time involved in delivery, someone made a small error, the rest of address and contact information was accurate. Whether it was the originating florist or Alta Vista, someone mistook "T" for "B" but the postal code was provided and was key to locating the delivery address. They had my phone number and called me on Friday. They knew exactly who the intended recipient was. If they had even checked the delivery address on the "B" street the house numbers stop at 22 and mine is in the 50's. Had they checked the delivery address the postal code doesn't match with the "B" street. As said they had my phone number, called me, confirmed my name, confirmed the corrected street name, were less than 15 km away. It seems like shoddy customer service not to proceed with delivery; not to mention they were flowers for loss of a loved one, and during the Christmas season. They could have just as easily made the decision to kindly put the flowers on the next days delivery list and done a kind deed but instead to turn around and say, "sorry no flowers for you" - sad! I live by the old motto "do unto others" and in my opinion Alta Vista showed their customers are not their priority. Whoever was in the wrong between the two florists should not have come into play when there is both an ordering and recipient customer. It was a simple spelling mistake, and as indicated, whoever planned the day's deliveries failed to even check the accuracy of a destination point before setting out. I'm sure, this company has provided good service on many occasions, but in this case they failed to come through. I can not recommend using this florist based upon my experience as someone who never received the bereavement arrangement ordered by a friend during a very difficult time.

eric Glover

Update #2: Replacement flowers have arrived. They are so pretty and well arranged. A huge improvement from the first time! Their customer service was great in dealing with the situation. Update: They have reached out to me and offered a replacement bouquet to be delivered. Will update again once it arrives. Very disappointed with the arrangement received today. It looked like they were missing types of flowers so they threw together what they had left. Bunch of random greenery, broken pieces, not full looking AT ALL. It looked nothing like it was supposed to and they arrived in very cold water and are all droopy. The card it came with was ripped in half in the holder. Also came with no flower food so i can’t even begin to try and improve their state. I paid $65 for these... the next morning one of the flowers was completely dead along with some greenery.

Sherry Coulter

The whole process went exactly as advertised. I was apprised of each transaction immediately. Although no arrangement was required, I was happy the receipient got exactly what was pictured.

P M

Recipient described flowers as “absolutely gorgeous.” Great experience with Alta Vista - from my initial phone call, to the online ordering process, to delivery. I would definitely recommend them.

Alexei Ivanov

Exceeded expectations. Beautiful flowers, delivered on time, and carefully packaged. My partner loved the arrangement and the variety. Will certainly be ordering from here again

Carol Chai

Super easy with ordering online and super friendly customer service. I didn't give 5 stars because the recipient had informed me that the delivery person had banged on the door aggressively instead of following instructions from my ordering process. I had placed instruction to call the recipient upon arrival so there's no disturbance if it was delivered early in the morning. Otherwise, good service and is appreciated.

Nicola Tomkins

I ordered flowers late one evening for next day delivery. The delivery of a stunning arrangement was made on time. The Birthday Girl (recipient) was thrilled. I will definitely use Alta Vista Flowers again in the future

Imad Salloum

I Placed an online order yesterday for a "Premium" arrangement and paid for it. I received it the next day on time however it the "deluxe" size. I called and they offered a refund for the difference between the arrangements but I asked if it can be picked up and replaced with the right size arrangement as I had the time and did not need it till later that day. After a couple of hours I received the "new" arrangement but marginally different than the first one. The online picture has many more flowers and roses than what I received!! It is disappointing. I paid over $180 for the Premium "Sweet as Sugar" but I got the Standard!