An order for a large (likely expensive) bouquet was made from overseas for my birthday in Nov 2018, here in Byron. It was a surprise, unbeknownst to me. However I was out all day. NO previous call or contact was made to my telephone or message machine. Bouquet was sent out early in the day, and left with my 94 yr old neighbour, respectfully, hard of hearing and living alone.
When I arrived home after dark, there was a paper notice on my door citing that the flowers were left at with my neighbour. ( with NO indication of the sending florist), so I tried to contact my neighbour... no answer. She did not hear... after 3 attempts to contact her. (not her fault nor responsibility). She finally called me as she was off to bed and was a bit distressed about these flowers.
At 10 PM that night, I finally got the fresh cut flowers after 8 -9 hours of them being out of water.
Went to florist the next day, Flowers were not fresh, some dried out. (I had taken pictures). I had only at this time, found out the identity of the sender, whom I contacted with a photo of the flowers. He was irate and told me he would be seeking compensation for "merchandise, delivered damaged".
When I reported this to the florist the next morning, he demanded the flowers be returned to him immediately. He came by and picked them up later that day. No effort was made to apologize or to try to "right" this.
What an utter fiasco!!! So embarrassing to my friend overseas. And I felt terrible, as well as did my elderly neighbour.
Never had such an experience. Could have been avoided if florist had called before to ensure someone could accept. Sloppy delivery policy and extremely poor service.