Reviews of Fleuriste la Diva Inc. (Florist)

Steve Makoukji

(Translated) Good courteous service and beautiful shop. (Original) Bon service courtois et magnifique boutique.

NickP

(Translated) I love their flowers, especially their lilies ... 2 weeks and they are still beautiful! Impeccable service and very good price. (Original) J'adore leurs fleurs, surtout leurs Lys... 2 semaines et elles sont encore belles! Le service impeccable et le prix très bon.

Hassina Cheraft

(Translated) It is always a pleasure to buy flowers, the owner is adorable, very professional, I recommend her to you. (Original) C est tjrs un plaisir d acheter ses fleurs ,la propriétaire est adorable, très professionnelle ,je vous la recommande .

Elaina Zuker

After receiving a gorgeous bouquet from a friend (in a stunning amathyst crystal vase) I noticed that the lilies in the collection had already died. I called LaDiva, sent of photo of the wounded blossoms and without a beat, Sharon said "no problem, we apologize, and we'll send you a replacement". The next day, I was expecting a few replacement lilies. Instead, they had sent a duplicate of the ENTIRE luxurious bouquet!! This is clearly above and beyond Great Customer Service! Bravo to La Diva - I can't wait to use this business again.

rosemary pagano

Friendly and helpful staff!!

Frank Orlando

This is my second time dealing with them, and no wonder I am back as the customer service is exceptional, they have a very good understanding what I wanted and the flower arrangements are very beautiful and well decorated. Thank you once again you are outstanding. Frank Orlando

Stéphanie Mireault

(Translated) I didn't know that I had to order my bouquet in advance on public holidays. Despite this, the lady who served me kindly prepared a beautiful bouquet for me, despite the high number of customers. I will find out for the next time. A big thank-you ! :) (Original) Je ne savais pas qu’il fallait commander mon bouquet à l’avance lors des jours de fête. Malgré cela, la dame qui m’a servie m’a gentiment préparé un magnifique bouquet, malgré le nombre élevé de clients. Je le saurai pour la prochaine fois. Un grand merci ! :)

Kelly N

(Translated) Very great disappointment in service. To put you in context, I placed an online order on May 6 for Mother's Day (pick up in store on Tuesday, May 12). Before placing my order, I made a call to inquire about the operation of contactless pickup as mentioned on the site, the person who answered me told me that I would be contacted during the day when the bouquet is ready. In addition, as I chose "choice of florist", I also added a preference in terms of color tones and the possibility of having a particular flower if available as stated in the description of "choice du fleuriste ”and as confirmed on my first call. The person seemed impatient throughout the short call. The day of pickup, I wait to be contacted, without any signs. I even check the status of my order: unchanged. So I call at the beginning of the afternoon specifying that I have written down all the details and preferences if possible when ordering, the person (same voice) responds to me in a condescending tone: "For Mother's Day there is no preference, is it a florist's choice ok? choice of florist! When can the designated person pick up the bouquet? You know we close early today !? ” (I can't guess what time it is ready if I am not contacted ...!) Tip, if you don't want to speak with civility on the phone, don't put a number on your website. Too bad, since the bouquet of flowers still looks pretty in the photos I received from my mother-in-law. There was no note, despite a section allowing it when taking orders. Disappointed, first and last experience. (Original) Très grande déception au niveau du service. Pour vous mettre en contexte, j'ai passé une commande en ligne le 6 mai pour la fête des mères (ramassage en boutique le mardi 12 mai). Avant de passer ma commande, j'ai fait un appel afin de m'informer sur le fonctionnement du ramassage sans contact tel que mentionné sur le site, la personne qui m'a répondue m'a dit que j'allais être contactée la journée lorsque le bouquet est prêt. De plus, comme j'ai choisi «choix du fleuriste», j'ai aussi ajouté une préférence au niveau des tons de couleurs et de la possibilité d'avoir une fleur en particulier si disponible tel qu'énoncé dans la description de «choix du fleuriste» et tel que confirmé lors de mon premier appel. La personne semblait impatiente tout au long du court appel. La journée du ramassage, j'attend d'être contactée, sans aucun signe. Je vérifie même le statut de ma commande: inchangé. J'appelle donc en début d'après-midi en spécifiant que j'ai écrit tous les détails et préférences si possible lors de ma commande, la personne (même voix) me répond d'un ton condescendant: «Pour la fête des mères il n'y a aucune préférence, c'est choix du fleuriste ok? choix du fleuriste! Quand est-ce que la personne désignée peut venir chercher le bouquet? Vous savez on ferme tôt aujourd'hui!?» (Je ne peux pas deviner à quelle heure c'est prêt si je ne suis pas contactée...!) Conseil, si vous ne désirez pas parler avec civilité au téléphone, ne mettez pas un numéro sur votre site web. Dommage, puisque le bouquet de fleurs semble quand même joli sur les photos que j'ai reçu de ma belle-mère. Il n'y avait pas de petit mot, malgré une section le permettant lors de la prise de commande. Déçue, première et dernière expérience.

Dan Popescu

(Translated) Real artists! They took me 1 minute before the closing hour and made me a wonderful bouquet .... Will definitely go back! Real artists! They took 1 minute before closing time and made me a wonderful bouquet ... Will definitely be going back! (Original) Real artists! They took me 1 minute before the closing hour and made me a wonderful bouquet.... Will definitely go back! De vrais artistes ! Ils ont pris 1 minute avant l'heure de fermeture et m'ont fait un magnifique bouquet... J'y retournerai certainement !

Vanessa Chávez

Worst experience I have ever encountered at a flower shop. On Mother’s day, after gladly waiting 45 min in lineup outside to buy flowers, I walked in an was rudely addressed by the owner of this shop in an excessive aggressive unwelcoming tone. As I attempted to place my orders, she was constantly raising her voice at me pressuring me to be quicker with my selections & shouted at me that I was surpassing this “invisible” line on the floor. It came to a point I had to take a deep breath and tell her she was being too aggressive and extremely rude towards me. I also told her that the way she was treating me was unexceptable and that this was not the way to talk to anyone. She went on demonstrating a careless behaviour and became even more angry (BULLY like). However, I nicely asked her to calm down and to please let me pick my flowers. She then shouted telling me that the door was wide open for me to leave if I wasn’t happy. I still decided to give it another try by pretending like that wasn’t happening and decided to start picking mu flowers. She continued shouting I was surpassing the “invisible” line limit that is supposedly between the flowers fridges and where the client “should”stand. I clearly wasn’t surpassing any line, however I may have streched my head to have a better view at the flowers. She screamed at me AGAIN and pointed to the door and very rudely told me she wasn’t going to serve me and to leave her shop. ON MOTHER’S DAY!! I was in shock!!! at what had just happened and yet, I peacefully left her shop without engaging into any conflict. After reading other reviews with similar unfortunate situations, I must say that I agree with them. I also have received flowers from this flower shop in the past and I can confirm to support other reviewers that her flowers do arrive incomplete, damaged and almost dead looking. There are many other great flower shops in the Vimont area that you can go to and get an execeptional service for example at: Fleurs2 , Fleuriste Vimonty amongst other good nearby flower shops that really do welcome anyone, exceed expectations & provide an excellent & professional service! Let’s not support this type of incriminating, racist BULLY BEHAVIOUR at FLEURISTE LA DIVA, If I could give them below 0 stars I would!

Amine D

(Translated) Quick service, gorgeous flowers (Original) Service rapide, fleurs magnifiques

Normand Pauzé

(Translated) They delivered a great bouquet and the doggie to the mother of my beautiful daughter at her work. Even if I didn t win back with this superb assortment. I at least lessened his anger at me and made my daughter super happy. So very nice place this florist. (Original) Ils ont livrer un super bouquet et le toutou à la mère de ma magnifique fille à son travail. Même si je n ai pas reconquis avec ce superbes assortiment. J ai au moins atténuer sa colère contre moi et j ai rendu ma fille super contente. Alors très belle place ce fleuriste.Merci

Lisa Rousseau

(Translated) Excellent service! The owner takes into consideration the tastes and the style of the customers at a very reasonable price. Very positive experience! I recommend this florist without restraint. Excellent service. The owner was lovely and took into account our ideas and created a beautiful arrangement. I highly recommend this business. (Original) Excellent service! La propriétaire prend en considération les goûts et le style des clients a un prix très raisonnable. Expérience très positive! Je vous recommande ce fleuriste sans retenue. Excellent service. The owner was lovely and took into account our ideas and created a beautiful arrangement. I highly recommend this business.

Evgeni Dash

Very friendly family business... Set me up whith a good price. Excellent service. . Great women

Anne-Julie Cloutier

(Translated) Beautiful bouquet delivered for Valentine's Day. Unfortunately, 3 balloons were forgotten in the order. The owner refuses to honor the order. Very surprising as a reaction, I never saw that ... She told me to go buy me balloons at Dollorama if I wanted that much to have balloons! ... (Original) Magnifique bouquet livré pour la St-Valentin. Malheureusement, 3 ballons ont été oubliés dans la commande. La propriétaire refuse d'honorer la commande. Très surprenant comme réaction, je n'ai jamais vu cela...Elle m'a dit d'aller m'acheter des ballons chez Dollorama si je tenais tant que cela à avoir des ballons!...

Ced St-Jacques

If you desire to order online and receive over priced dead flowers you are at the good place.

Sonya Blouin

(Translated) Always well advised when shopping. The bouquets are elegant and carefully prepared. Super service! (Original) Toujours bien conseillée lors de mes achats. Les bouquets sont élégants et préparés avec soin. Super service !

caro f

(Translated) very bad service from the owner .. I ordered two bouquets and one of the two was not what I ordered. She did not want to reimburse me and took back my bouquet and closed the door threatening me that I must take it or leave. (Original) très mauvais service de la part de la propriétaire.. j'ai commandé deux bouquets et un des deux n'était pas ce que j'avais commandé. Elle n'a pas voulu me rembourser et a repris mon bouquet et a fermer la porte en me menaçant que je dois le prendre ou m'en aller..

Emilie B

(Translated) Very courteous service and great bouquet for the price! (Original) Service très courtois et super bouquet pour le prix!

Peguy Victor

Éternal-Roses Crown The crown we order and received at the funeral was missing a lot of things. Much more different then the online picture, and not worth the hyped. Disappointed, but life goes on!!! Out of respect for the decease we are not posting pictures.

Ulrich Jakubik

Great service and delivery. Best Mothers Day flower arrangement ever

Steve Savaria

(Translated) Experience 10/10, nice and very good quality of the bouquet purchased! (Original) Expérience 10/10, sympathique et tres belle qualité du bouquet acheté !

Jean-Pierre Lafond

(Translated) Intergenerational company that wants to make its customers happy! (Original) Entreprise intergénérationelle qui souhaite faire le bonheur de ses clients !

Virginie Marcoux-Desbiens

(Translated) Great customer service! (Original) Beau service à la clientèle !

Dorothée IZART

(Translated) The most beautiful bouquet I received as a gift! (Original) Le plus beau bouquet que j’ai reçu en cadeau!

Anna Iacono

Ordered an arrangement online based on the rebiews...I was thrilled with their service and the recipient of the flowers sent me a photo...beautif be...just so happy to have found this florist. Especially since I do not live in Quebec. Use this florist with confidences..they will not disappoint.....so glad I found them! Thank you so much fleuriste diva!

Andre Bellemare

(Translated) Very satisfied. (Original) Très satisfait.

Christophe Baccioni

(Translated) Wow and re-wow very good service and superb bouquet! Thank you (Original) Wow et re-wow très bon service et superbe bouquet ! Merci

Marie-Josée Tardif

(Translated) Very nice shop, very good prices too and a great family business! A must see. (Original) Très belle boutique, de très bons prix également et une entreprise familiale géniale! A voir absolument.