EXTREMELY DISAPPOINTED IN THE ARRANGEMENT! DO NOT USE THIS FLORIST - for what you pay the product is a complete rip off. Staff and owner are unhelpful when confronted with a problem about the order. Use Awesome blossom instead.
I live in Victoria and wanted to send my sister flowers for her birthday. After a lengthy discussion with the staff member I picked the Teleforia rosy birthday bouquet. It has pick roses and orange Lilly's with some green accent flowers. The staff member assured me for $50 dollars the bouquet would be BEAUTIFUL. They added the $12 delivery fee and tax so I'm into the flowers for over $70 bucks.
My sister sent me a picture of what was actually delivered. It had 5 pink carnations, 4 orange daisies and green leaves. I hated it and felt completely ripped off. I contacted the florist immediately and explained my disappointment in the arrangement for the money I spent.
I spoke with both the original staff member and the owner. The staff member actually said to me, "I didn't know you wanted pink roses, if you did I would have told you we don't have pick roses." Are you serious!?!? She also said, "we just talked about colours and I did wrap the flowers in Orange paper." Are you kidding me!?!? She went on to list all the flowers in the bouquet and claimed it was just a miscommunication. They offered to go pick up the sad bouquet and replace it with something else. I was so insulted and annoyed I told them they were welcome to pick them up but that I would be getting their competitor to make a new bouquet. This wasn't a miscommunication, it was a rip off!
They picked up the flowers and I had to call my sister and explain what was going on, how embarrassing was that?
I contacted Awesome blossom, the staff was friendly, professional and assured me the new bouquet would be beautiful and delivered first thing in the morning. And indeed the new bouquet was stunning and at the same price point as the arrangement Barb's created. If your out of town and looking for a florist use Awesome blossom NOT Barb's. Unless you want to pay for roses and get carnations instead that is!!!