Reviews of Russell's Flower Shop (Florist)

Stephanie venator-paul

Ordered Flowers for my daughter-in-law. She loved them. The service was very fast as well. Will be using them again

ishika jhajj

ordered some flowers for my best friend and they came out gorgeous! super great quality, she said they smelt amazing and looked super fresh. gorgeous arrangement and great customer service

Joyce L.

Beautiful arrangement and the recipients were delighted for their special day. Thank you!

Cameron Craig

Staff are super friendly and helpful, very talented florists!

chris craveiro

the people were great there and help-full and kind I go there again

Leah Honiball

I ordered flowers over the phone to be delivered to my friend's house in Hamilton. I wanted a specific note to be included as well as a price range to keep in mind. When I first called, the lady who I spoke to was absolutely delightful, she was so kind, accommodating and helpful. The flowers were in perfect condition, delivered on time and included the note. My friend couldn't have been happier and I'm so impressed! Thanks so much!! If I lived in Hamilton this would be my go to place.

N Rowe

Great online ordering experience, timely, reliable delivery and quality flowers. And thank you for the attention to detail in not selecting 2 identical teddy bears. Thank you!

Erik Raymond

The go-to-place for anything floral

Thomas S

I popped in here after twelve plus year living around the corner. Nice friendly staff and good prices :)

Marion Batchelor

Kind polite very great with customers I will go back

Michael Benoit

Flowers looked great HOWEVER I called to a have a surprise delivery of a dozen roses to my girlfriend's house for her birthday, then they called her to let her know they'll be there soon.. AND they wrote Happy Birthday Michael instead of writing her name. You had one job guys ????‍♂️ luckily she has a sense of humor but still.

Vanamali Dasi

(Translated) Best of the best! (Original) Crème de la crème!

Moinyeh Ndebay

Nice shop to get a flowers ???? for your love ones. I’ve been there once but little expensive.

Shawn O'Grady

I use Russell's three times a year usually and my mother is very happy every time and recommends them to all her friends too. Excellent customer service! Beautiful arrangements, always with the freshest, long lasting flowers!

Laura Harris [Staff]

This is the best service, quality, and value I have had in all the years I've ordered flowers from florists. I called in my orders for "Designer's Choice" this morning and by the afternoon the contactless deliveries were complete. If you are looking to reach out and put a smile on someone's face today, call Russell's Flower Shop.

Jim Cluett

Found what I wanted, was helped very fast, good sales staff...was happy with pricing...

Corey Coakley

Nice people courteous and lovely flowers

Shelley Johnson

Beautiful arrangement. Flowers were very fresh. Staff was very helpful and friendly. Will definitely make it my regular flower store.

Steve Breeze

Great customer service and friendly staff . Of course I'm a guy and went last min on valentines day . But they had flowers and were happy to get me on my way . The Rose's lasted st home for almost 14 days.

Sarah Rasmussen

I asked the florist to pull together a mixed bouquet of orange flowers for a gift. The gentleman who served me was very patient and showed me the selection he had available. He then proceeded to prepare a beautiful bouquet. It was absolutely gorgeous! Thank you for a wonderful experience, I would most definitely recommend this florist and will be going back.

Shawna Bruce

I live out of province and this shop always delivers fresh, beautiful lasting arrangements to my mother. Exceptional customer service! I highly recommend them!

Mz Spice

I truly love this store! Kerri served me today such a nice lady! Norm has served me also super friendly to me!! They have my info saved and it's one click. They may not remember my face but Norm did remember my mom. Norm had said oh your mom she is at the corner of.....I said yup! Today we chatted (Kerri and I) I realized I misplaced my visa Kerri said no problem we will keep this here and call it in. (I went back bcuz I told them I kept my poinsettia alive from last Christmas lol so had to go back and show the pic) all the ladies were super friendly! P.s my mom got her arrangement and she just loves it!!! I added tea and cookies and she was pleased

Susy Leach

Always perfect! Not just a little right, but stunning and perfect for every occasion that I have ordered for from birthdays, retirements and funerals. I highly recommend Russell's!

Gareth Longley

Awesome quality of flowers and they always do beautiful bouquets

Deborah Jolly

Gorgeous flowers and fabulous, friendly, FAST, service!!

Ila Martin

I went into the shop to order a birthday flower bouquet. My niece received the flowers while we were at her house. The arrangement was even more beautiful than I pictured. I am so pleased with this flower shop. I would recommend, as I will be giving them more of my business in the future. Thank you Russell flowers

Kelly Shanks

Received a stunning arrangement today from my friend who ordered them from BC. Beautifully packaged and fresh.Thank you!!

Christine CJD

We ordered flower arrangement for a friend who passed away. Norman took my order over the phone. He was very understanding and patient with me. He answered all my questions and offered suggestions. Flowers will be delivered same day to the funeral home. Would definately recommend Russell's Flower shop, was a great experience during this sad time.

Ashley Moore

It was so welcoming with a lot of knowledge and great customer service I always come to this place for everything!

Matthew Brooks

As advertised. Delivered on all promises. Easy to work with. I'll be returning

Mike Rudolph

Very good products and amazing service

Manuel Alfau

wonderful service and the arrangement was loved by the special person

Jose Mallen

This flower shop has perfect customer service and arrangement gets there on perfect timing, Wouldnt use any other flower shops other than Russells

N V

This is a long over due review. This business was helpful and accommodating. Not all flower shops are created equal. As 8 have recently discovered. This shop is exceptional and reliable. Do not hesitate to utilize this business for your flower giving needs. Nothing says I'm thinking of you like a beautiful bouquet of flowers that arrive nicely prepared and on time.

Tisha

I ordered a sympathy bouquet today and it was so beautiful. I would definitely order from Russell's Flower Shop again.

Albert Dorsay

Great service

Rita MancIni-Desormeaux

Awesome designs and a friendly knowledgeable staff.

Ty C

The flowers lasted a long time

Steve LeBlanc

I ordered some flowers over one of the busiest weekends of the year. They were perfect, arrived on time and the staff were very quick to respond to my inquiry. Thank you so much!

Stephanie Beecroft

Everyone here is very nice. Used them for two occasions, one for an arrangement for a funeral and once for a corsage for my prom. Both times they blew me away with how beautiful the arrangements are. They were very quick too which is nice if you need them in a hurry. Definitely recommend if you want to impress someone with a wonderful banquet of flowers.

R K

This team went above and beyond to fill my fruit basket order for Mother's Day. The only reason I used them was because a fellow New Yorker submitted a raving review on their site. I had never heard of them before. My mother was pleasantly surprised. You made her day! I highly recommend this flower shop. Thank you!

Juliet Osei-Boateng

It was very difficult for me to find an excellent flower shop in Hamilton. I read the reviews for Russell's flower shop and i received great customer service from the time i placed the call to the delivery of the flowers (quality). The person on the phone took their time to help me decide on the thank you flowers to the people i was sending to. They 2 people i sent it to both loved the flowers, especially how fresh it was. I definitely will use them again and make them my go to flower shop.

Ed Pengelly

Great place extremely friendly and fair with there prices I would highly recommend this place

Jennica Swayze

What an amazing business to purchase flowers from. Having never ordered flowers before, they were super kind and professional to talk to. I would definitely recommend!

Mike B

Very happy with the service and the flowers.

Michelle Boucher

Totally exceeded my expectations! What a beautiful arrangement and fantastic prices. I will definitely order from them again - highly recommended!

Jason Jansz

Good prices ,nice flowers

Ana Ignacio

One of their employees, Norm, really pulled through a request that my company thought was impossible. Thank you so much for going the extra mile.

Sara Mickovic

I did place an order the day before which is the only excuse they could have which is why I’m starting with this statement before my heated review. I placed an order for a flower arrangement the day before. There was no time specified at that time for arrival which was ok for me because I did not foresee the flowers arriving almost an hour after they closed their store. I was ok with any time during the day. Note I said ‘day.’ I called the store at about noon on the day the flowers were supposed to arrive because I wanted to see when they’d arrive and they said they would arrive between 5-5:30 pm. I immediately thought that was a little late but I didn’t mind considering I did order the flowers the night before. When the flowers hadn’t arrived by 5:45 I was worried considering the person receiving the flowers was supposed to be out of the house by then and had to stay to wait for the flowers to arrive (birthday surprise ruined btw) because they told me on the phone they do not leave flowers on the porch or in front of the door. The flowers did come at about 5:50. At 5:45 I tried calling someone (because the flowers were still not there) but they close at 5! No one picked up! I can’t get a hold of the delivery man or the florists to reassure me of anything. I wasn’t even that mad about 20 minutes, but when I saw a picture of the flowers that the person receiving them got, I was really mad. I paid for the ‘best’ option of a arrangement, and it looked NOTHING like the photo. Don’t take their photos online as an accurate representation of what you’ll receive because THAT wasn’t it. The vase was so sparsely filled, the flowers did not seem fresh, and I was shocked. It looked POOR. Period. Bad timing; bad flowers. If you can’t do an arrangement based on the flowers in season, update your site. No excuses. **Update: I called in to voice my concerns, and customer service was VERY accommodating. They immediately asked how to fix the problem, and I cannot in good conscience leave a bad review for a store that wants to fix what they did wrong. I don't know the circumstances that led to the delivery being late and the flower arrangement being below average, so I did adjust the review from 1 to 3 stars. Great customer service (although I'm still not sold on the flowers).

Randy Osatchuk

We received a Christmas bouquet as a gift that was first rate. It was full and fresh and lasted two weeks. Well done Russell's Flower Shop.

Diane Chiarelli

Received a beautiful dish garden as a gift from my son. Perfect selection of plants and still blooming weeks later!

Heather Douglas

We've purchased a few bouquets from them and they have always been beautiful! Staff are awesome as well.

Laurel Benedetti

The owners were so very nice to work with and went above and beyond to make sure that the flowers were delivered to the right place. The recipient was thrilled with the flowers. Can't thank them enough.

sandra forster

Received a beautiful arrangement from my sister in law. Very fresh flower arrangement that I enjoyed for a very long time.

Jocelyn Ensign

My parents starting using Russell Flowers in 1965. They were always pleased with the customer service and beautiful floral arrangements. I have used this wonderful company many times and am very pleased with them.

Anna Pham

Great service and floral selection!

Gary Efner

Went here for the first time to suprise my girlfriend with flowers and they lady's there were super helpful and polite also the flowers were absolutely beautiful and my girlfriend loves the flowers

June Pham

I would give more stars if possible. Incredible customer service and the arrangement is absolutely stunning!

Crystal Morrow

I needed a 'pick me up' arrangement for my daughter. The walk in service was wonderful and helpful. She made a gorgeous vase in no time. I will recommend this shop and return in future. Thank you, again.

Ania Fritch

Best customer service ever!!! I called two days before Mother’s Day during a global pandemic and was treated warmly and respectfully. Lovely staff!! The arrangement I ordered was well worth the value!!! I ordered a planter basket/box for $62 and it was huge!! Beautiful assortment of flowers and carefully arranged. I will DEFINITELY be ordering from Russell’s again.

Anne Leeson

My son in Scotland always uses Russell's when he wants to send me flowers ... birthday & Mother's Day. Arrangements are always unique, beautiful & last well. They always remember my son when he calls!

Michele Van Raay

Very happy ordering this beautiful floral arrangement which was made exactly what we requested. They were very professional, supportive and comforting during this difficult time. Thanks so very much Russell’s Flower Shop!

C J

Beautiful selection of arrangements, prompt deliveries. Delightful service. Very happy with my flowers!

Kathleen Hampson

I just received the most stunning bouquet of tulips from my daughter in Alberta.I will defineatley be using Russell's for my floral needs????????

Emma Lewis

I had ordered an arrangement for my mother as I have for the last 3 years on the anniversary of her mothers death to brighten her day. This is the first time I ordered from Russels and it was absolutely stunning! She is so pleased with them and it brought tears to her eyes. Thank you so much :)