You will see all the reviews of real people like you who consume the products of Bloomex Ottawa Flowers & Gift Baskets (Florist) near to the territory of Gatineau (Canada).
At the moment the firm gets a rating of 3.9 stars out of 5 and this score was based on 127 reviews.
As you can read, the average score it has is high, and it's founded on a very large number of reviews, so we may say that the score is very faithful. If many people have bothered to give their feddback when they are happy, it works.
You know that we don't usually bother to give tatings when these are correct and we usually do it only if we have had a problem or incidence...
This Florist is classified in the category of Florist.
this the second time I have used them. fast and easy to order.
Very easy to navigate. Good prices. Easy delivery options.
Easy to order. Delivered in time frame given. Really helpful to have a picture to see where the flowers had been left.Never used before, will now use all of the time. Recipient delighted with the gift. Great service. Thank you.
I have ordered from them a few times and they are good at it. The are accurate and flowers are fresh. So far my experience is great.
I am new to ordering flowers, I have emails regular from Bloomex. The Web site gives you all the information you need, offers and most importantly professional help if needed. I have never ordered flowers from other florists, but bloomex is very professional and i will not try to find anyone else im very satisfied.
This is the best time I always buy flowers from .. excellent customer service and even suggested Bloomex to my friends as well!! the flowers quality are amazing and they last for more than a week!!
Delivered on time with no delays! The gift basket was put together beautifully! Would definitely recommend!
Horrible Horrible Horrible!!!!! Ordered an arrangement for a friend. Spoke to customer service rep via online chat to confirm i could order the specific arrangement and ship to the designated location. Customer service rep confirmed yes no problem. My friend received her arrangement yesturday and i was nothing like the photo! contacted customer service and was told that they feel like the fulfilled the order and will not be solving my issue. Here is a photo of what I ordered and a photo of what my friend received. Dont know about you but 100.00 for this is absolutely ridiculous!!! DONT USE THIS COMPANY!!!!!!!
Easy to use online delivery site. Plenty of options to choose from. Customer service was easy to get in contact with.
Greatest place to order online. Fast and easy and always a sale on something in the store. I haven't been disappointed yet.
Every time I've ordered flowers from Bloomex they always exceed my expectations. I absolutely love this company as they always surprise me with the quality of their flowers/products.
First time ordering. Flowers arrived on time. Ordering process was straight forward, prices were fair. I would say the flowers that arrived were a bit over represented based on the pictures on the site. They looked a bit sad upon arrival. After placing them in some water, they looked much better the next day.
Perfect Service and delivery time with real time updates. Thank you for making our occasion special. Keep up the great work.
Ordered 18 Long Stem Roses for my wife's birthday. First issue arose when no one could be reached by phone to inquire about the order, and the Live chat function provided automated responses. Finally received the bouquet to discover I only received 12 roses. When I was finally able to reach someone via chat, I was told that they "trust our florists" and could only issue a store credit. I indicated that it wasn't a matter of trust, as the photo clearly showed I was missing 30% of what I had ordered. The attendant persisted that the florist was correct, and that I had received 18 flowers. I acknowledged that this was not acceptable, and that I would be opening a dispute with my credit card company. At that point the attendant told me that my request had been forwarded and to expect a response within 24 hours. That was at 17:24EST on Jan 23, and I will update this review when I receive a response. Update: Jan 26 15:13EST 6 roses arrived. Original 12 have already begun to wilt despite following care instructions. Don't use this company.
Lovely selection of flowers,very easy to order and great efficiency with communication. Bought for a belated birthday present and they were thrilled. Will definitely use this company again.
So easy to order online. Great variety to pick from but what is sent is nothing compared to the picture. Horrible for the price and embarrassing
Bouquets were delivered as requested and both were received with great delight. A very efficient process, easy to order and reasonably priced. I will definitely use Bloomex in the future.
The best flower shop in Canada, have many options to choose what you want and need, beautiful bouquets and appropriate prices. Delivery is always on time and couriers are very polite. Order flowers only here.
Beautiful website, beautiful flowers and so easy to place an order. Will order again.
The experience with Bloomex was very disappointing. I ordered a set of three things, flowers, cake and baloons. I paid 83 CAD for it and not one thing was right on the delivery. The items described on their website is completely different from what they sent. I wrote in an elaborate email with all my issues of the flowers being wrong and sent without the vase, the cake delivered was a regular chocolate cake rather than a fudge cake and there were supposed to be 4 baloons out of which only one was delivered. The response to my email was, the flowers sent are according to the policy and hence no issue noted. The fact that there was no vase of it and all the other problems were not even addresses. Pathetic experience. really disappointed. Will never order from them and would never ever recommend anyone to order from this store.
This company lies about the status of your order and never actually delivers anything to the recipient. Customer support is very shady. I would advise everyone steer clear of this scam company.
I've been ordering from Bloomex for over a year. I have 5 very happy friends who all got amazing flowers they loved and just the way I asked for them to be set. Every one of them have been perfect! I can't ask for better service! Thanks Bloomex for making my friends day brighter when I couldn't be there to give them something awesome in person.
Impressive choice of products and very easy order process! I will definitelly use it for my next order! Thank you!
Really beautiful flowers every times I order something, fast and on time☺ I ordered fruits this time and the person was pleased. Thank you Bloomex!
***WARNING DO NOT ORDER FROM THIS PLACE FOR IMPORTANT EVENTS*** We placed a large order two weeks prior to my mother’s funeral, the week leading up to the funeral we were in contact numerous times for their notification emails sent out had errors, we even had a scare with a notification that said it was delivered 4 days prior to the funeral. We contacted them and they assured us it was simply a system error and that the flowers would arrive for the funeral. At 5:10pm the day prior to the funeral they called to let us know that we were the only order to deliver in that area for that day therefore they would not be delivering until the day after (once the funeral was already past). Most flower shops were closed by this time, and those that remained opened were not able to have an order ready for 8am the next morning. This left us stuck and stressed in a time where things were already emotionally charged. We learned that they simply take the orders and then give the work to local shops and take a cut. Best to order from a local flower shop directly to ensure delivery, and better pricing.
Over the years, we are using Bloomex to sent Christmas wishes to our corporate partners and friends. The experience over these years has been great.
Love this company! They have a large selection of flowers in all price ranges, highly recommend!!
Flowers in general are pricey but Bloomex had some pretty good sales. It was super easy and quick to order the flowers. On top of that they give you 20% discount which is a huge plus for me. Will def order from here again.
Ordered for Mother's Day and paid premium delivery fee. They arrived 4 days early. The flowers were completely dead. My mom was quite disappointed. Bloomex customer service has been terrible. They said they would issue store credit, but it comes with a lot of conditions (can't be applied to shipping fees, only used on certain deliver days, etc.). That said, I accepted the store credit. When I log in to my account online, I still have no store credit, and it's been about 2 weeks. I've ordered from Bloomex twice before with good experiences. I understand during the pandemic, they might have issues with stock, but that doesn't excuse the terrible customer service.
Flowers were not delivered in the window I had paid extra for. They were supposed to be between 9-12 in the morning. They arrived in the evening, with no phone call to the client. I received no delivery updates to be able to notify them... The delivery person left them at the back, beside a bbq, not in sight of the door whatsoever. They ended up staying out all night since no one saw them until it was light out. Very disappointed, paid a lot to have them "supersized" and they just look like normal amount, now dead flowers.
Even though delivery of this surprise birthday bouquet arrived several hours before the recipient returned home, those flowers that were a bit droopy recovered beautifully in a day and, as always, last much longer than the usual florist arrangements.
I called before 4:00 p.m. which is their cutoff time. I talked to the representative online and he was able to help me through with my order. He stayed on the line until the order was complete and I was able to see the transaction on my email. Later. I was able to watch the confirmation email come through and the next day when it was in transit and then an hour or two later when it was delivered to the recipient. The process was quick and we'll informed.
It was nothing like advertised ... mostly green filler. And I paid extra for a nicer bouquet. No more Bloomex for me.
Great online service. Highly recommend.
I was able to get quick service from the chat box when I didn't know how to do something on the website. Really great service.
great prices, beautiful bouquets and fast delivery!
Such a disappointment. I ordered 36 long stem pink roses and I super sized the bouquet to the biggest deluxe size.. The roses were mediocre at best. These were for my mom's 65th and we're supposed to be a surprise on her b'day, they were delivered on the wrong day and the roses were browning and all fully bloomed and on there way out. When I reached out for compensation, I was provided an in-store credit. I spent close to $200 on those roses and I will NOT be giving you a dime more of my money. Do not order from here. (Photos were from the day they arrived)
Easy ordering service for beautiful healthy flower bouquets! Brings a little joy and beauty to everyone's homes.
The flowers were dead on arrival. "First delivery of the day" is what I got told over the phone. In my opinion it is impossible to find the worst flower delivery service in Canada.
The Best Fresh Flower Online site I have ever used ! VERY high quality long lasting flowers & beautiful packaging ! You will not be disappointed !!And the recipient will be Impressed !
The recipient of the flowers we ordered said the bouquet we ordered was the most beautiful she had ever received. Thank you!
Would give 0 stars if I could. I have been trying to "contact" this company for over 10 days now.... Not only did they ruin my mother's day surprise for my mom by sending her flowers TWO DAYS EARLY when I had requested + paid extra for them to be delivered on mother's day, they also sent her DEAD FLOWERS. By the time she had gotten them in the vase half the petals were gone and the heads of the flowers actually fell off some. Not only did this happen but when I reached out to the company to explain my situation I get no response, but instead a "status change" to refund pending and they refund me FIVE DOLLARS for sending it on the wrong day... FIVE DOLLARS! Which means I still spent over 70$ for dead flowers delivered on the wrong day without notice... ? No thanks. Emailed them again days ago and have not gotten a response..... Now I am having to call my credit card company and dispute this charge. I also tried to contact them via the "chat" on their website... what a joke. First a "bot" tried to offer me "20% off my next purchase"... no thanks, I will not be purchasing dead flowers again anytime soon. Next, I actually got hold of what I think was a person and he left the chat while we were chatting. NICE. Pictures of my mom's "gift" are below... These are from the first day she received them, and despite her best efforts in watering and caring for them they just got worse over the next few days. Honestly I should have just picked some flowers on my own and sent them in a canada post box - ridiculous but likely would have turned out better! Horrible company. Will NEVER, EVER recommend this company to anyone and will ensure that all my friends and family know to STAY AWAY. Total SCAM.
Bloomex is an incredible source of light and happiness for so many people. They have amazing quality, delivery is quick, and they are always on time with beautiful flowers in hand! I have terminal cancer and it’s important for me to have somewhere that has great customer service, and is easy to use, world wide. Thank you Bloomex ❤️
Great fast service and care was provided!!! And a good price. Thank you
It's always wonderful to have lovely flowers for the holiday and beyond. Our bouquet of Casablanca Lilies was an elegant addition to our decor and their freshness was much appreciated, We always look forward to receiving our new orders! Thank you!Laura
Excellent product and service. My Mum was so happy with her flower. She said the flowers were beautiful and arrived in a lovely box. We would definitely order from Bloomex again.
I absolutely appreciate the hassle free ordering process and delivery!
This was a great fast delivery coming the next day with the flowers looking fresh vibrant!! So happy.
Have used twice and very happy with flowers. First time was for Valentine’s Day. The flowers do not look their best on receipt (as advised) but they bloom beautifully on the subsequent days and lasted for nearly 2 weeks. Similar experience with the second bunch (so far going strong). i will continue to use bloomex for all my occasions.
If i could give a zero star rating i would ... WHAT A SCAM !!!! Worst customer service ever - i wouldn't even call it customer service cause they do NOTHING to help you !! This is a SCAM dont fall for it!
My first time ordering was great. I bought 3 bouquets for Mother’s Day. All were delivered on time, where beautiful and lasted awhile. Then I made the mistake of ordering a second time. Getting my stepmom a bouquet for Christmas. I ordered a Christmas bouquet and instead received roses. They arrived 2 days late, did not come with the food to keep them thriving so they died quickly. And the delivery driver didn’t even bring them to the door they put them outside in a car port!! They were out there for hours. When I tried to contact customer service I could never get through. I finally left a message and never heard back. Won’t be ordering again.
I was supposed to receive flowers from Bloomex for a special occasion, but the third-party delivery company delivered them to the wrong address. Instead of making it right, Bloomex suggested that the delivery company go to the other address two days later and ask for the flowers back in order to give them to me. On a good day, this is unprofessional and absurd. In the context of the COVID19 pandemic, it is reckless and inappropriate. Upon insistance, Bloomex agreed to finally make things right and send fresh flowers now three days after the original delivery date with a different delivery company. They never came. The original delivery service did in the end retrieve the original flowers from the wrong address and give them to me - totally wilted and destroyed. Bloomex flat out refused to give a refund since they never delivered on their end. EDIT: The "replacement" flowers were delivered on June 21, packaged on June 17. They are wilted and destroyed, and there is BROKEN GLASS in the box. See pictures. I am extremely disappointed in this company which delivers poor-quality customer service and BROKEN GLASS in their boxes. I do not recommend them at all.
I've sent flowers twice via Bloomex, and all my friends were satisfied with them. They arrived on the day they promised. I just love the concept of getting flowers directly from farmers oversea.
Two deliveries in, and they could not have been more different. The first delivery lasted two weeks while the second lasted under a week. I understand flowers can be finicky, and I am hoping the rest of the deliveries match the quality of the first.
Order the vase + card combo to my order on top of the flowers and they didn't deliver the vase but are telling me they did when they clearly didn't based on the delivery picture. They are also now refusing me a refund or at least a delivery of the vase. They are only offering me in-store credit but I will never buy from them again. Absolutely horrid experience. Never using them again. Customer support blows.
I purchased the MONOPOLY® Rewards Basket II for my dad's birthday and it is a perfect mix of every chocolate he likes. What a perfect gift!
Ordered a bouquet for same day delivery only to find out the recipient did not receive them. I called and their customer service said I my address was "Out of local area" which is ridiculous because I live in Greely which is considered Ottawa. All they could do was offer me a refund for same day deliver which was $5... They assured me my flowers would be delivered the next day but the whole point of getting someone flowers on a special day is the date itself. SAVE YOUR MONEY and go physically buy the flowers.
Very unreliable, will cancel on you last minute. Oh and just FYI even their terrible 3.6 star rating is paid for - they offer 5$ coupons for those that send them proof of a good google review. So this means that their real rating is more like 2.5 stars. Stay away.
I ordered 20 tulips with a vase purchased on top of the tulips for a friend’s birthday. Anyone especially a florist would know that the vase for tulips has to have a wide mouth for the flowers to be displayed at their best. The tulips were beautiful but the vase was completely wrong so wrong the my friend had to use two vases for the flowers to breathe. The vase they put them in were chocking the life out of them. Was very disappointed. At least the tulips were nice and very fresh.
We were sent a fairly expensive bouquet of flowers and they arrived half dead. The delivery was sent out Aug 26th and we received them August 29th. As you can imagine the flowers were wilted and brown. We contacted customer service and they would only provide a store credit not a refund to the individual who sent them to us because the order was delivered! We don't usually complain but for a $100 bouquet the flowers were obviously passed their expiration date THAT IS NOT CUSTOMER SERVICE!!! We received a second delivery a week later without even a call to see if we were even home or away!! The roses were wilted and droopy. We still can't get a refund for the person who sent them! I feel so bad for my daughter's boyfriend - he had such good intentions and went to the effor to send us flowers of appreciation and we felt bad sending him a picture of the flowers that arrived
Bloomex has consistently provided amazing service with outstanding results. The flowers are always beautiful and last a long time, even after transport. I've never been let down by this company before!
The person I sent the basket to was very happy. They sent me a picture and I was very impressed. Thank you so much for the fantastic job.
Ordered some get well flowers for a friend, she sent me a photo she loved them. thank you Bloomex.
We ordered these flowers for my brother who lives in British Columbia. It was very easy to do. The website is great. We put exactly what we wanted in the search bar, made a choice and voila! I would use this site to send more flowers in future.
Beautiful flowers. Came on my birthday. Balloon a little on the small side but flowers great. Beautiful. The flowers were with me for 2 weeks & then some of the purple & white ones were alive for a good month.
Awesome bouquets! I send flowers to my mom every year from Ontario to Alberta. They always come fresh, fast, and packaged well. Also I love the fact that you can pick the date you want them delivered. Best company for online flowers I have ever seen
Arrangement exceeded expectations. Really happy with our order. The person who received them was very pleased. Thanks so much.
Gorgeous, fresh flowers. Arrive carefully boxed without excess paper, etc. These flowers seem to last much longer than similar ones from other companies. I've never been disappointed with your service or product.
We always order from Bloomex and the experience is always great! The flowers have always arrived on time and look great!
I wish I read the reviews to advise the person who tried to surprise me on valentines day...NEVER order from here. Pay attention to reviews - I was meant to receive a valentines day arrangement and after missing a call from the delivery man (and calling back 5 minutes later) they had already left. This is after the company is already attempting to deliver this same package 3 days late. The delivery man was rude to me. He blatantly lied about trying to use the buzzer to call the apartment phone to reach me and went as far as to claim that it didn't work. I tested the buzzer myself WITH my landlord because I thought it was an issue for the entire building but no problem...it worked just fine...the delivery man just lied. He said that the order had been updated to be delivered the next day which was another lie. I called to complain only to have customer care say they will attend to me, proceed to put me on hold and then be re-directed to voicemail. I've never had the misfortune of dealing with a company so unprofessional and most importantly RUDE. Please, save your money because Bloomex is nothing but a waste of energy and money.
Flowers were beautiful, Daniel sold me on a upgrade, then at the of the order told me there was a $17.00 same day delivery, should've told me this at the beginning, aren't the majority of flower deliveries same day?
I ordered flowers for my mom on December 11, 2020, because she went for a procedure to get lump removed from her breast. As I live in another province and I was having an small issue on their website, I called in for support. The issue was resolved in a very timely manner and I was able to order the flowers, vase, chocolate and card I wanted delivered the same day. Thank you!
the flower selection looks amazing and the checkout was very efficient (updated) After my friend received the flowers she had sent me a picture, unfortunately the flowers were not like the picture and very.. Lacklustre, I think next time I will try shop more local when ordering flowers for a ton across the country
I was gifted a Bloomex basket earlier this year and absolutely loved all the products that came in it. Definitely worth ordering from. Saves so much time and even gets delivered right to where it needs to go.
So easy and always great quality. I have used twice so far and can't wait to use again!
Good customer service and wonderful arrangement.
I never ever write reviews for companies but this company has had the worst customer service that I've ever experienced in my life. I would give this zero stars if I could. Had a horrible experience with this company and appalling customer service that I will never use this company again. I had ordered flowers to be sent on Monday (Dec. 7th) for a birthday and ordered express morning delivery. Followed up when it was past 12pm to see the status of them and they said it was on route but would refund me the difference between regular delivery and morning express delivery. I then followed up again later in the afternoon and it was still on route. I then received a call closer to 5pm that my order had not been sent as they ran out of balloons. Not too sure why I wasn’t made aware of this when I called twice. I was then told I could cancel the order or they would upgrade it to deluxe. I decided to upgrade it as receiving something late is better than nothing. I called again the next day in the morning and they said my order was on route. I called again just before 5pm and they said that the order was “on route” but could be by 8pm. First of all, you already messed up my order and the recipient of their birthday flowers could be getting them at 8pm THE NEXT DAY. This is beyond shameful and I will not be ordering from this fraudulent company again. Now on Wednesday (Dec. 9th), the order came (it was very clear that the order was only sent out the day before) with a deflated balloon, no card, no vase which were supposed to come with the purchase, instead were smushed inside a box with a sponge. The picture attached was supposed to be the "deluxe" upgrade for being so careless with my order the first time. In what universe is the attached picture in any way supposed to be a deluxe upgrade? The customer service was abysmal and there was continuous lying about the status of my delivery only for it to be sent in poor condition and incomplete. After multiple complaints with zero accountability or apologies on the company's part, I was told I couldn't get a refund and that they could get resent or get a $20 store credit. No thank you. Will not ever be using your services again. UPDATE: The department that deals with negative Google reviews is 1000 times better than their regular customer service (which again is honestly the worse I've ever experienced in all the countries that I've lived). They rectified the situation by resending the flowers to my address instead (at my request) but I think there was a miscommunication as I thought that they were going to send me a gift basket of the same value as a courtesy instead of resending the same order of birthday flowers as this was days later and there was no need to be sending me birthday flowers and a balloon as I wasn't the original recipient. I think rectifying orders is amazing but when you send birthday flowers, it's important that the company sends them on the right day. However, the flowers that were received were pretty and fresh and everything was included in the order this time, I would've just preferred what I had requested which was a gift basket with the same value.
Great selection, easy website to navigate and order. I would definitely use them again.
1 Star from a former long term client and supporter of the service. I am truly disappointed, as Bloomex has never failed me before and I was relying on the services and recommending the Bloomex to friends and family. Unfortunately, my order with an express shipping was not delivered on the scheduled day, what is the point of ordering flowers for an occasion that is happening on a specific day and not receiving it? I went above and beyond to avoid it, reached out to customer service on the delivery date to make sure we are on track and still they failed to delivered. Cannot trust it anymore.
UPDATE: Unfortunately Bloomex website does not show which days are available BY LOCATION so you can complete your order with next-day delivery (and pay extra shipping) and then you may receive an email that next-day is not available for your location. :( They were prompt to let me know and arrange delivery for their next available week day (so my flowers were 3 days late) and added a free upgrade which was appreciated... but I have emailed multiple times for the next-day shipping refund on both orders and only (eventually) received it for one order. Their customer service is quick to help you place an order..... but very slow and neglectful if there is an issue on their end or a refund involved. -------- I couldn't make it to see my grandmother on her 75th birthday but I ordered a flower delivery from bloomex.ca! They had great sales and promotions. ALSO they support the Canadian Cancer Society CIBC Run for the Cure by donating beautiful pink carnations for our breast cancer survivor participants. <3
Worst experience, it's the second time that they sent out incomplete order, missing cake, didn't even bothered to send it again nor refunded the money. Secondly, the products inside have exceeded best before date. Highly not recommended.
Bloomex.ca is such a scam. I ordered online and I paid $14.99 extra to pick a delivery date for flowers for a friends funeral. They were not delivered until a week later, obviously useless. No response from phone calls, emails or online form for 4 days. Because they eventually delivered them, they wouldn't give me a refund.
Just got my valentines flowers 4 days late, they stayed on the truck for 4 days! The driver didn’t even attempt to contact me on the intercom! No customer service called me when I requested help! My husband tried to do something nice for me and now he’s stressed cause he paid for dying flowers. Thanks. Not.
The lady who took my order was very nice and the recipient said the basket and roses were very nice and it looked really good my friend said they did a good job.
Very disappointed with the delivery, and even more so with customer service. I have ordered from this place many times and haven’t had an issue before other than flowers being delivered very late during the day, but this last time ensured I won’t be ordering from them again. I ordered flowers for Mother’s Day with a couple of days’ notice and paid for the delivery fee of more than half of what the flowers cost (no problem, it is a holiday and many people are ordering). The flowers never arrived. I contacted customer service the next day and received no reply on the chat for over fifteen minutes, after which I sent an email stating I wanted to cancel the order since Mother’s Day had come and gone. A couple of hours later, I received an email saying the flowers had arrived. My mother-in-law, to whom I had sent the flowers, sent me pictures of them, and as you can see they were not in a good state. Once again, I emailed asking for a refund, since the flowers had not been delivered on time and I had paid the extra holiday fee. I not only did not receive a response, but no one answered my phone call, either. Do yourself a favour and order from Nectar Flowers or Alta Vista Flowers instead.
I have been ordering from Bloomex for a few years. Arrangements have always been as ordered, and on time. Even when I have ordered weeks in advanced so I don' forget closer to the important dates. Rates are reasonable, always something on sale.
I ordered twenty four long stem roses for my friends birthday and requested a same day delivery before 5pm and it was delivered a little before 3pm :-) She loved the roses! Their product and service is great and they also followed the instructions that I had noted. This was also my first time ordering from Bloomex and I was satisfied with my experience.
Site really easy to use. Great selection of flowers at an affordable price. Strongly recommend.
Easy website to navigate and order. The prices are affordable and delivery is on time. I appreciate the flowers and other items to add to the order.
A Big Scam Company I ordered Designer Flowers and Cake. The order was placed 15 days in advance for my girlfriend's birthday. The flowers were not delivered on time and florist simply insisted to cancel the order. However, I requested to please deliver it and it was so shocking that they delivered dead flowers. Paying so much and what I got was dead cheap flowers. Bloomex is a big fraud and scam company. They are looting people by showing eye catching pictures and when we call them, no one answers and when we email them they tell us that the flowers are as per their policy and if you want fresh flowers than you have to pay full price. I mean which company will email saying that they deliver only dead flowers. The cake did not come on the birthday day and it was stale and cream was spread everywhere leaving us to garbage it. I asked my full refund but they are simply ignoring it. I request all the buyers to refrain buying from them. I am highly dissatisfied with them.
just ordered online. easy enough process. here's hoping that the delivery works as planned
Buyer Beware! I urge you to take a second and do some researching on this company, and it’s reviews, before placing an order with them. I wish I had before throwing my money …
Extremely poor service. I spent $100 to order a gorgeous bouquet, even upgraded to their delux bouquet - what was delivered was embarrassing. I ordered White Roses + Lilies and what showed up was yellow daisies and carnations and less than 15 stems. I sent pictures. They said sorry our policy says we can change our mind and our designers can send what they want. Interesting policy.
We are a military family living outside of Canada, Bloomex has always been able to provide beautiful arrangements for our family and friends in a tamely fashion. No matter the occasion, we can count on them to provide great service and marvelous flowers.
Beautiful seasonal flowers in a jar, the website is quite interactive with flowers to choose for every occasion. you can club it with gift cards and truffles.
Great selection, fair pricing and exceptional delivery. I enjoy ordering from Bloomex for all occasions! Easy to use website and great customer service. Highly recommended!
After an initial hiccup on the website, I thought I'd give the online live chat a go, and was pleasantly surprised at how quick and efficient the experience was.
Bloomex is the ONLY place that I ever use for ordering and delivering flowers. I've always gotten compliments from the recipients on how full and beautiful the bouquets are.
I love the ease of ordering from Bloomex! Always been 100% satisfied with the arrangements, even when there have been slight modifications made because of flower availability. I recommend Bloomex to everyone.
easy to use website, great prices and the flowers were beautiful.
Very bad customer service.. they are not responsible at all... Never go back to them and i don't recommend them to anyone
I received Bloomex flowers for my birthday and they were absolutely stunning! So I decided to order some for my Mom for her birthday too. I highly recommend Bloomex!
DO NOT ORDER FROM THIS COMPANY! Poor quality, poor customer service!
I had a bouquet delivered to a friend to congratulate her on her engagement and she loved them. I asked for next day delivery and everything went smoothly. The delivery fee is also very reasonable. I would definitely order from this company again.
Beware ❌❗️????horrible customer service! I payed over $100 and received flowers that you can get from a gas station! Don’t be tricked by the photo they provide online!
The worst company I have ever dealt with! I’m actually shocked that this company is able to trade and get away with their corrupt practices. I asked to cancel the order only minutes after my order when I then read the reviews. I heard back off nobody for a week when I finally got to speak to a real person on the online chat. By this time the date had already passed that the flowers were meant to be delivered yet nothing arrived. I received no communication to say it was or wasn’t cancelled and then they tried to charge me $25 to cancel and refund the rest. $25 for a order I never even received and the delivery date had passed!!! It’s bordering on being one of Canada’s greatest scams. You’ve only got to look across the internet on social media and YouTube inc the news to see how this company operates and the shocking customer service they deliver. Oh and of course the lack of flowers they deliver!
Very happy using Bloomex as my main flower delivery service. I find a great selection to chose from at a reasonable price and very realiable on their delivery. Will continue to use them.- Thank you Bloomex! :)
I ordered from this site because I had a coupon. When I put my order through, I was tired and rushed, and didn't bother looking up reviews first. Afterwards, I saw that this company had received absolutely terrible reviews in the past, and I was worried that I had thrown my money away. I was sure of it when the flowers didn't arrive when expected. However, it turns out that in my hurry, I had entered the wrong city and postal code (by autofill), so the delay was my fault. The customer service rep was very polite and professional, and explained that if I wanted to reorder I could do so for a small fee. I thought this was reasonable, as it was my mistake. The flowers were beautiful, very similar to the picture on the website. I would use this company again. One small note - be aware that the flowers will not come with a vase unless you specifically order a vase, which costs extra.
My wife & I ordered late last night for a gift basket for our daughter in Ottawa On ( We are in Halifax NS ), the speedy delivery & total professionalism right from the ordering process through to the delivery was seamless & awesome ! The gift basket was way more than we expected. Thank You ! We will be a loyal customer until the end of time ! Kudos for a job well done & the product was more than advertised ! Would recommend 100%
Update: I gave a good review after checking their offering on the website and placing an order. They also have $5 rebate if you write them a review. However, what happened after is completely irresponsible. The order was to be delivered between 6-9 pm. It was attempted at 4 pm when obviously the recipient was not at home. I called and texted the delivery person - no response. Called customer care they said they will look into it. Never happened. Today tried their online chat and they say we dont deliver in the area in the evening. People to go office!!! How come you did not tell me when I placed the order????? Order number 3030216
A+ for delivery on time F for failure to acknowledge my requests to update my email address. My order confirmations are going to a nonexistent email address. I tried online chat and several emails without getting a response. Email still isn't changed...it is interesting though that the charge hit my credit card almost immediately after I had hit the submit button!
Fairly cheap flowers with good delivery service , but just be careful of ordering on weekends as they may not be able to get it there in time if you are in a hurry.
This is the second time I have used Bloomex and I was again very pleased with the flowers ordered for my wife for valentines day, great price and on time delivery. Will definitely use them again in future!
It is the worst company ever! My boyfriend from Ukraine ordered me flowers for St.Valentine's Day, and he chose a "deluxe" delivery. I was waiting for these flowers all day. But I didn't get anything! I was very disappointed. Then I called them, provided order number (my bf couldn't reach from ukrainian cellphone) and they replied to me that I wasn't at home. I said that I didn't get any calls and asked them for proofs (like screenshots). They replied that the courier would deliver me these flowers the next day. Firstly, I was okay with it, but I didn't get anything! Still now! I called them and asked to do a refund for my boyfriend; the manager replied that someone from the financial office would call me sooooon... If you want to make a good present for someone, my advice guys, never order flowers in Bloomex!!!! Worst experience in my life.
Ordered a cute little Christmas tree and it was delivered on time with nice packaging too!
The flower where beautiful the delivery was great my cousin was so amazed and surprised to have gotten flowers for her birthday.
I got the Half Dozen super-sized bouqet with Gift packaging for my fiance, and I have to say, Bloomex has really outdone itself! The ease of ordering from so far away was amazing and Im so satisfied. Will be ordering for all occasions ahead.
It was very easy to look through their webpage and pick the fruit basket that was best suited for the occasion.I appreciate easy it was to do the order thank you for your services Yours truly Marsha Fortus
Basket of plants was nice. Would buy again. 2nd time using bloomex. I beleive they were delived on time. Problem was with the hospital I think. I assume bloomex delivers to a receptionist at the hospital. The hospital did not give the basket to the patient. 4 days later when I found out she didnt get it I had to call and hunt it down. It was too late and she had left the hospital. I might never had known she never got our gift. If sending to a hospital you might want to keep in mind they might not get to the person.
Ordering flowers from Bloomex is always a 5 star experience! I love all the unique bouquets to choose from and they always put a smile on the recipient's face! Always arrive on time and in wonderful condition!
If I could give zero stars, I would. They did not deliver the flowers we paid $100 for and have not answered our emails/calls. And they are claiming the order is delivered and not returning our money back. Never again.
I ordered flowers for my friends birthday which could not be delivered as the driver had to access to the building and the recipient was unavailable. They then take 24 hours to respond to an urgent email & were unreachable by phone at which point they asked if I want to get it re-delivered for a fee. I have personally never heard of having to pay for delivery again after already paying a 15 dollar delivery the first time. Will not be using this company again.
If I could give a negative I would, placed an order November 17 to be delivered today November 20th, said it would be delivered by 8pm, it wasn't, terrible service, called and left message but no call back, I will suppose now I will have to call again tomorrow, I will post as many places as I can to let people know about this companies poor service. Amazing how much they don't care, someone didn't get their birthday surprise, horrible service, and on top of that I paid a delivery fee, let's see if you care about clients, I doubt very much anyone will contact me
I found the ordering system to be very enjoyable. I chose flowers from the extensive selection, before moving on to delivery and payment. Both of those sections were quick and easy. In all it was a very simple process.
Next day delivery with best prices, compared to all florists online....and free chocolates... Fast and easy payment...what's not to like !!
Easy to order and instructions for delivery are great! Would order again.
Bloomex never failed me to deliver on time what exactly ordering and it’s so easy software to enter the info, and the money you spent is really worth it.
Love Bloomex! Great way to say I love you to my mum and mother-in-law and the email reminders before holidays are great! Flowers are always gorgeous and last forever! Delivery is spot on !
Such beautiful flowers! The perfect gift to send to a friend who was having a hard day.
Very happy with the service the eta was on time thank you, will be needing you guys in the future.
I received some beautiful flowers delivered by bloomex on my birthday. Their website is easy to use and their prices are really good!
Everything is set out very clearly when ordering to purchase so I can see exactly what my girlfriend will receive. Ordered her some flowers and I’m certain she is going to love it!! Also you can choose exactly what day to deliver it which is very convenient.
Beautiful flowers and fast delivery. Recipient was very happy.
Great selection of flower bouquets and products!! Ordered for Mother's day last year and was pleased with the service! I am looking forward to the quality of flowers used for Mother's day this year!
This is a review for flowers I received. I'm happy I didn't pay. My good friend sent me a sympathy bouquet 3 days ago. It's already dead. And not just wilted, like rotten. And to add insult to injury, you sent her condolence message printed on the back of a coupon?! Can you say TACKY? I will never give this place business or recommend.
It was so simple to order a beautiful bouquet for my mom's birthday. The prices are Bloomex are competitive compared to other Canadian floral delivery services and the selection is amazing.
Great website and fast delivery times.
The order process was smooth. I'm looking forward to seeing the basket when it arrives. I tried a local company and that was a disaster - I had the basket returned. Fingers crossed! This price is far less expensive as well.
Well priced products and quick delivery!
Have used them several times now and each time they’ve delivered beautiful flowers. It’s very easy to order online and have always been kept well informed of progress and delivery details. Will continue to use Bloomex without hesitation.
Ordered some flowers from here for my girlfriends birthday before doing my research. Haven't received them yet, but preemptively giving a 1 star because I can almost guarantee I will be delivered garbage. Tried to cancel my order right after I had placed it, only to be blocked by their "25$ cancellation fee". Hmmm I wonder why they would have a fee at this point? On top of that, terrible customer service from management. Will be updating when I receive my flowers. Lets hope they're up to par... Incoming "I'm sorry you had this problem" copy/paste reply *Update* They arrived on time and looked okay for the most part, but definitely not worth the price tag. Was expecting a little more colour from them. Do yourself a favour and just support a local florist.
Very beautiful floral arrangements and packaging at reasonable prices, would highly recommend!
I've used Bloomex numerous times for various occasions and they never fail to impress! Would highly recommend to anyone needing to deliver flowers to someone who is not just an easy drive away. They have same day delivery available on most items! I also just received birthday flowers and they have lasted a week so far (and still going). Thanks Bloomex!
Brutal! Time and time again I wish I could give no stars. Customer service is non existent as well as delivery status. I paid good money to have flowers delivered to a friend in need and they haven't delivered them two days later. They hung up on me when I called. I am not one to write a negative review but listen to me when I tell you this company is terrible! They shouldn't be allowed to be in business. I would trust Denis the menace to deliver my flowers before this company I can not believe the have a 4 star rating.
Have used Bloomex a few times now and never been disappointed. The flowers are always in perfect condition and last much longer than from other florists. Each recipient has been delighted with their gift and impressed at the fact the order arrived the same day i booked it.
Absolutely beautiful! This floral arrangement was better than I expected. Thank you Bloomex Ottawa!
Just ordered some flowers online and it was really easy and fast. They have a wide variety of pretty flowers, also add-ons such as cards and vases. I will definitely be ordering again.
I've ordered from Bloomex a bunch of times and the flowers have always been beautiful and delivered on time. Highly recommend them if your sending flowers! Its quick and easy as well.
I have been using Bloomex for a while and falling more and more in love, the sales, the variety and the fast delivery is just awesome. Also, anytime there is an issue the customer service is excellent!!! Everyone who has received a bouquet, basket or other item has been thrilled! THANK YOU for helping spread cheer and love!!!
DO NOT ORDER FROM THIS COMPANY E-V-E-R. Unfortunately I had to put at least a one-star rating in order to be able to post my comments. The live chat is just a bot, so you're not actually speaking to a human being to resolve your issue. I purchased flowers for my brother and sister-in-law to celebrate their pregnancy, but the package was not delivered and I have been unable to reach someone to resolve the issue. You expect when you pay $70+ that the package will be delivered on the date you picked, but apparently my expectations were set too high. I understand from other reviewers that it will be a nightmare to try and get a refund. This will definitely be the last time I ever use this company. I received an email today, the day after it was supposed to have been delivered, that the items were delivered, however it hasn't actually been received. I imagine this was in response to my formal dispute raised with the bank and they're attempting to show that they completed the transaction.
Thank you so much, I really love the flowers ???? and they are fresh In addition the service were amazing.
A lovely experience ordering online. Sending sympathy flowers is never easy but Bloomex makes it as simple as it needs to be.
As always service is excellent ! flowers were delivered much before the scheduled time...
My sister ordered me Rose's for my birthday they were delivered 5 days later and already dying nasty looking Rose's plus the chocolates are definitely not gluten free what a waste of her money I will never recommend Bloomex to anyone I wouldn't even give 1 stare should be ???? option
Great customer service, beautiful arrangements and flawless delivery. They even called me after a few minutes of not being sure of my online order to offer me a 15% discount. Have reordered from here multiple times
I've used Bloomex twice in recent months. Pros: they delivered to a rural area without any issue or extra charge, the flowers were in good condition for both bouquets, they delivered on time/on the requested day and for one delivery the recipient was not home so the driver rang the neighbour's and left the flowers with them which I appreciated since it was a cold and snowy day. Cons: they take too many liberties with substitutions. The first bouquet ordered was supposed to be white and pale pink but it ended up having really bright pink which isn't what I wanted. The second bouquet was pictured with roses and lilies but the actual bouquet had a single rose and the rest was carnations which are obviously much cheaper so that was disappointing and not good value at all since I thought I was paying for better flowers.
Well I just ordered for the first time to go to Palm beach I hope the white tulips will look great as it is my sisters son's passing. they live next door to Trump.Thank you!
I use Bloomex for all my flower or goodies deliveries, They always have a great selection and amazing prices . their delivery is cheap and always deliver promptly, I'm grateful for Bloomex!! 10/10
Affordable price and good variety. They offer really good discounts.
I Order a box of Red Roses for my mother in July 2020 and I was very happy with the quality of the flowers, the packing and delivery. It came on time and the look on my mother's face was priceless. That was my 1st order and I just order flowers for her Birthday to surprise her. Good service and good quality flowers!
I ordered flowers for mine and my boyfriend's mum for their birthdays and they both loved it. I bought 2 different bouquets which came with free chocolates and a card. Before I completed my purchase, I had a look at other websites first and they were quite boring and nothing to choose from but Bloomex killed it all , best florist thank you for your work Bloomex
Flowers arrived on time and were LOVELY! Great to support independent growers! WIll use again and again!
The arrangement was gorgeous!.Prompt service and delivery.
I ordered from Bloomex several times and for different occasions and they always delivered. They are reliable and have quality and varied products suitable for every budget. They follow the directions carefully and there was never a mistake in the order. They even delivered during a snow storm (for funeral) which was very impressive. Thank you - I value your business.
Flowers always arrive fresh and abundant.
Lovely website and choice of flowers for every occasion. Website was very lovely and easy to use for those not great with tech haha, overall 10/10
Nice product, same day delivery in my city was great.
Horrible! I ordered flowers for my friends promotion and paid extra for same day delivery. They just never arrived! I found out 2 days later my friend never rec'd her flowers. The phone number for customer service doesn't work. When i tried calling the regular number I was hung up on. When i called back the next day the representative didnt care about my experience. Never ordering from them again
Amazing service... arrangements are delivered same as you see it on the website. Always on time and very good quality. Customer service agents are always helpful. Best service so far :)
Absolutely fantastic,needed next day delivery,contacted other florists but they couldn't help at all,found the Bloomex,Found the most beautiful flowers presented in a lovely sturdy eye catching box,flowers showing from top of box,very good.
Love ordering from Bloomex so easy and prices are excellent. Highly recommend.
Great quality - love the subscription offer
Very Happy with our wedding anniversary Beautiful Red Roses! The beautiful red roses were delivered beautifully wrapped and securely kept in place in a large box which arrived on the correct date in the morning. The roses are blooming in a vase now and the surprise chocolates were delicious!
I originally placed an order on March 16 to have a bouquet delivered next day March 17 to surprise my wife and daughter. Not only did it not arrived next day, it arrived 2 days later and half of the flower were wilted and dead. Terrible customer service. I wanted a refund but they would ony offer a credit or delivery of a new bouquet. Won't be doing business here again.
Arrived on time. The flowers were beautiful ♥️
Sent to my best friend who lives far away! This month was difficult for us both so I felt that we needed something to cheer us both up. She loves flowers, I love giving and seeing my friends happy. This was the perfect option! She was over the moon when she received them and sent me a picture of her with them i was so happy that cried, thank u so much Bloomex for bringing joy to two women recently
Delivered fast and before the time estimate given.
Bloomex flowers are always fresh and beautiful. Long-lasting is a bonus. I order for friends as well as myself. “Just Because”. Thanks, Bloomex!
Another birthday another beautiful bouquet! Prices are amazing, negotiating website is super easy, and the flowers are breathtaking!
I have ordered several bouquets from this site, especially during this pandemic! Next day delivery, nice choices, love it! Would recommend!
Nice looking flowers for a good price and quick delivery! Thanks!
Flowers were supposed to be delivered today and it's still in transit. Really hope its reaches tomorrow and more importantly fresh and well presented to the receiver. You have to hold on to your delivery timeline standard.
Terrible experience. Ordered Mother's Day gift and still to this day, June 4th, it has not been delivered. Keep getting excuses and they push it saying delivery the following week. Been a month and no Mother's Day gift. Basically they stole my money and received no confident explanation on how to remedy this. Will not order from here again. Hope they enjoyed my money.
I have ordered flowers for delivery in the past and now a gift basket. The quality has been excellent and reliable delivery service. I've been pleased with Bloomex's service!
Do not buy from Bloomex. Horrible flowers, horrible service,
Very good service and very nice arrangements ,I recommend Bloomex for all of your flowers needs
love this site! All flowers sent are amazing and exactly what i wanted ans so enjoyed by receivers!
They write their own Fake "good" reviews claiming to be customers. AVOID AT ALL COST!! SCAM COMPANY AND YOU WILL NOT GET WHAT YOU ORDERED IF YOU EVEN GET IT AT ALL. YOU WILL NOT GET A REFUND EITHER. They pay their employees to make fake profiles and write fake reviews
Not only was the order delivered incorrect the flowers were half dead. There are a lot better options in Ottawa.
Fresh cut flowers were delivered when they were expected. The flowers are amazing! I plan on using more often!
I have never dealt with such poor customer service in my life. I order some daisy flowers from Bloomex. A day after ordering I received an message saying they are switching my order of yellow and white daisies to pink and white daisies. I thought okay that is fine, I would have preferred the yellow but at least it is still daisies. The flowers arrive and when they are opened they are not daisies at all but chrysanthemums. I had ordered the specific daisies because they are my mom's favorite. If I knew they weren't going to send the right flowers I would have waited until they could, or not sent the flowers at all. When contacting Bloomex they said that the flowers they sent looked lovely and it is their policy to be able to replace the flowers with something else. If you ordered from any other florist they would contact you to tell you they didn't have those flowers and what would you like to do. If you want to know what flowers you are ordering than don't order from Bloomex. They originally offered me a $10 credit then they recanted it. Do not use this company. After posting this review, bloomex did resend the order I originally ordered to my mom. The flowers were lovely. I do appreciate that they wanted to fix the mistake. However it should not have taken as many emails as it did and for me to have to post such a negative review of their company before something was done. The customer service at this company needs some work.
Great selection of products available for Mothers Day. Perfect ordering and delivery was prompt on the selected day. Had made an error on the text for the card which customer services quickly rectified for me. Will definitely continue to use for family.
I've used Bloomex three times so far and each order did not disappoint! All my friends that received their flowers were so happy with the arrangements and colours. Will definitely be using their service again!!
Not happy with their service at all. I ordered yellow roses and got red-yellow. The bouquet was look completely not the same as on they site
Flowers arrived on time, came in perfect condition, and smelled AMAZING. The arrangement was also simple, modern, and beautiful.
I ordered a deluxe bouquet called Beautiful in Blue. The bouquet that was delivered was skimpy and had none of the flowers that were depicted. It was all white. Their response was "While we understand the importance of having the selected arrangement delivered as described, unfortunately, certain issues may occur in the event of stock fluctuation. The florist did maintain the style and color scheme of the arrangement. " When I order I was not told there would be substitutions. The flowers were not worth was I paid for!!!
What you order vs. what you get. I completely understand needing to swap out certain flowers here and there, especially during holiday season, but you can't expect anyone to be happy with a bright pink summer bouquet when they ordered the Holiday Splendour.
Bloomex was able to get flowers delivered to my Grandmother for Easter. They were open when other florists closed their doors during COVID. I live far away, but Bloomex makes it possible for me to keep in touch and let my grandma know how much she means to me. I would like to give 5 stars, but one time, they were not able to deliver flowers on the exact day I requested. Every other time, however, I have been very satisfied with Bloomex. I am a return customer and have been using Bloomex for about 5 months.
Outstanding service my family in Wpg have always been very pleased by the quality and timing of the gifts from Bloomex. Trying the service here on Vancouver Island so hoping that moms items are equally impressive- doing it with time to spare so confident that no stressful situations will arise.
Loved this group of folks! They made sending flowers to my clients SO easy and followed up with a solution to a client they couldn't reach - she did get her flowers, thank you! No stone left unturned and I really appreciated the effort! I'll definitely use you again!!
First and last time customer, different order of flowers received for a birthday occasion, customer service or understanding doesn't exist. Due to lack of flower they exchange to anything of less value, as per policy happy to re-send but offer half the store credit. I will never use their service again even with store credit.
I’ve been sending flowers to my Mum in Canada from the U.S. since 1994. Using Bloomex.ca has been the quickest and most effortless experience I have had so far. AND delivery was on time and quality of the flowers was great!
I have used their services on more than one occasion. The ordering is painless and deliveries have happened within the time frame promised. The selection of flowers. It has become my go-to for family birthdays in the Canada.
I am trying to reach a representative who speaks French at Bloomex Ottawa Flowers, but every time I call, the ONLY representative available does not speak to me; she is silent upon viewing my telephone number. I am simply trying to place an order. Our first encounter was AWKWARD. She stopped speaking when I asked how I came about calling a corporation rather than a local shop. It seems juvenile, unprofessional and extremely disrespectful for an employee to shun a client and actually not be reprimanded. I am done with Bloomex, as our relationship has taken a turn for the worst possible silence episode of my life and I am guessing that shunning clients is their CODE of ETHICS.
Great quality flowers that continue to bloom 5-7 days after shipment
We ordered the Colours of Christmas centrepiece on December 1, 2020 as a gift to be delivered on December 18, 2020 (ordered on line from Halifax to be delivered in Ottawa) and they were delivered on time and were beautiful. Love that Bloomex keeps you up to date when flowers are on route and once delivered! Highly recommend this service. Very easy and reasonably priced.
Ordered May 14, for next day delivery. No next day delivery in the area they will deliver May 18. May 19 at 9:00 a.m. I cancelled, May 19 at 1:47 p.m., they delivered, May 20 the flowers were dead. They refuse to refund my money saying its the delivery company fault. WHO HIRED THE DELIVERY COMPANY? I ordered online they sent flowers by Purolator from Ottawa to Toronto, back to Peterborough then to Dunsford five days. If they don"t understand you cant send flowers by regular courier that takes 5 days, I cant trust them. You get an apology email that their system spits out offering to resend the order. You cannot find where the head office is and there are no phone numbers for any of the listed offices on the website. The number to order flowers is the only phone number you can find. Talking to them is like talking to a brick wall.
Terrible customer service. Never again. My husband's boss lost his brother unexpectedly. So, everyone pitched for a condolence basket- close to $200. We decided to go with Bloomex instead of BASKITS (who offers amazing quality but a longer delivery time) because we wanted it to get there before the funeral. They delivered it on time but it arrived like this. How embarrassing. It was also not the card I ordered. I called and inquired about how this happened and what they could do to fix it. They said they would look into it and call me back. After calling them again days later, they placated me and never followed up. Next time, I will stick with what I know to be good quality, even if the delivery time is a bit longer, it is worth it- the quality and assembly of the baskets and the care put into them is reflective of the price you pay. This definitely is not. Never again, Bloomex.
Only giving one star because at least the flowers weren't completely ugly. I placed an order on Friday, to be delivered Saturday, as I needed them for Sunday morning. I paid extra to ensure my flowers would be delivered during the last time slot, 6-8pm, wanting them to be as fresh as possible. My flowers were delivered at 10am instead, with no explanation and no refund on the extra amount paid for later delivery. Then upon checking the flowers, I was extremely unsatisfied with what I saw. The bouquet did not resemble what was online AT ALL, flowers and size, which I supersized, for an extra fee. The bouquet looked like something I could pick up at Walmart for $15.00, not ugly, but not worth $75.00. To finish it off, no flower food was provided because "They ran out" as I was told when I contacted customer service. Terrible experience, would never order again and strongly discourage anyone from dealing with this company. Don't waste your money!!!!
A good selection of gorgeous bouquets to choose from! Sending flowers to another city is so convenient from this site.
Beautiful flowers! Colors are awesome
I just loved it. The things I ordered for my sister's birthday were just out of the world.
I've only done online orders through Bloomex but it's been a great experience every time. The website is straightforward and they've made it very easy to schedule a delivery anywhere in Canada. The flowers themselves are beautiful and fresh and I've been told they arrive very well packaged. Originally found through a google web search, Bloomex has become my go-to for flower delivery.
Easy to use website, prices are competitive with other florists. No comments on delivery yet.
Super fresh flowers straight from the grower that last a long time; unique and pretty flower assortments--not like FTD or other florists.
Wonderful choices and very reasonably priced flowers for every occasion. Greatly appreciated. Thank you.
There was a great choice of beautiful flowers at very reasonable prices. They even offered free chocolates with the purchase and you could choose your specific delivery date. I used them to order flowers for my mother birthday which is excellent as it's another year I won't be able spend the day with her.
Great customer service, and flowers turned out beautiful
Love this service. Delivery is super quick, and you can write whatever you want on the card. They also have lots to choose from and great prices.
I was so happy with the flowers.. They came just before i was going to work on Saturday. They nice wrapped and the box it came in was huge. But lovely. I want to thank you Bloomex, beautiful flowers beautiful job and it made my day very special
Very very good experience. They deliver on time and the flowers are of excellent quality.
Fantastic service and quick delivery. Flowers bought for my friend for birthday. She was really happy with her bouquet.
Flowers look great and my wife loved them.
Great service! Ordering online was easy and delivery was prompt. Great variety to order from too. Thank you!.
Great website! easy to use, and very customer friendly!
Flowers were beautiful, just what I ordered. My mom loved her gift, they just didn't last very long. Other than that no complaints. Would Recommend!
This is my third time ordering with Bloomex and they’ve all been beautiful. Delivered within a reasonable time. received an email stating that the flowers were delivered. I will continue to order from Bloomex.
I only order from Bloomex. Their flowers are of the highest quality and their guest service is top of the line.
Perfect service for any occasion. I love it! Highly recommended.
Had a couple issues with the love cactuses but they compensated me for the problems.
Excellent follow up, great variety.
I am leaving my review up, to give the entire story. I have been a Bloomex customer for over 10 years as I send flowers all over Ontario. As you can read from my review below, I was less than satisfied with the service I received. Upon leaving my complaint, Bloomex, followed up with me and sent a lovely suitable bouquet to my friend. I have placed another order tonight to give them another chance and will see how they do. Thank you for making this order correct for me - much appreciated. I ordered flowers to congratulate my best friend on the birth of her first daughter (with clear instructions that this was the occasion for the bouquet). I picked out a lovey arrangement for $69.99 entitled "Precious Pinks", pictured on the left, and a picture of the delivered bouquet on the right. In my humble opinion this substitution is completely unacceptable (Christmas themed, no pink, no roses, no lillies). I complained to Bloomex, who responded that although their supplier could not fulfill the bouquet I ordered, this was, under Bloomex guidelines "an acceptable substitution". If I had known what was going to be delivered, I would have cancelled or at least delayed the order, but was not given that choice so this disappointing "Congratulations on your New Baby" bouquet arrived at her door. As a gesture of good will, Bloomex offered me $20.00 in store credit. I will not be using the store credit as I will be taking my business elsewhere and my suggestion is you might want to do the same.
Mother is still raving about the flowers. Thanks.
Amazing service and quick delivery... and flowers.. OMG, I'm speechless!????❤ Definitely will use Bloomex to suprise loved ones again. Highly recommended !
THE WORST SCAM EVERY! I ACTUALLY SHOWED UP AT THE OTTAWA WAREHOUSE AND ITS LIKE A RUSSIAN FLOWER SWEAT SHOP!! NO EMPLOYEES WEARING WASKS, 3RD PARTY DELIVERY DRIVERS WITH VEHICLES INADEQUATE TO KEEP FLOWERS FRESH. I SPENT $125 AND HAD TO THROW OUT ALL THE FLOWERS BECAUSE THEY WERE BRUISED, SQUASHED, AND ROTTEN.
Bloomex offers prompt service and we always hear wonderful reviews of the flowers sent!
I love knowing the gifts from Bloomex are going to beautiful and quality. They make me look good as a gift giver. Thanks again!
I've only used your services 2 times & years apart. Both were sent as sympathy flowers to my BFF from growing up at her parents' deaths. Both times she has sent me notes of how beautiful the arrangements are and how they continue to open and look fresh for days. This last occasion, she told me her soon-to-be daughter-in-law was totally impressed. I texted her, My go to is that Bloomex website. Response back, Bloomex and you were awesome!!
excellent service and beautiful flowers, thank you.
Arrived on time, looks great, one very happy wife. Will use again!
It was easy ordering online via their user friendly website interface. I recommend bloomex
I have ordered a gift basket for my husband. They delivered it on time surprisingly to my husband without a phone call to find location. Also customer care service also good.
Don't waste your money. Their website clearly says "one day delivery", and it's now been 2 days...still no flowers. I've reached out via email, phone, and live chat, with zero response. They're crooks, support your local florist.
Very good service, beautiful flowers delivered on time.
This company has the absolute worst customer service I have ever dealt with. I placed an order for a bouquet to be sent as their mother had passed away and they were leaving the next day to go take care of things. I saw they offered same day delivery and selected that day, the 23rd, for delivery. My order confirmation clearly states that the date to be delivered was the 23rd. My 7:57pm my order had not been delivered so I called customer service and was told it would be delivered before 8pm and then was told that it was weird and a manager would contact me. The manager contacted me by email and keeps repeating their policies (which is that only certain cities have same day delivery) and won't respond to the fact that I selected and received confirmation for same day delivery during checkout and on my confirmation email. You cannot speak to a manager on the phone and the customer service agents are absolutely unhelpful. I suppose my almost $100 bouquet will look good on their front steps for the week they are out of town. So if you have week long anniversaries or other special occasions and want flowers delivered at some point during the week, this may be a great company to order from but if you expect the delivery to be done on the day that you are told it will be, then you may want to go with literally any other flower company.
Excellent service. The flowers are beautiful. Great price.
Ordering a stunning bouquet which included free chocolates from this terrific online florist. My only difficulty was which to order from the standard deluxe of supersize range. Prices to suit every budget. Put into my favourites
Excellent company to deal with. Lovely flowers at good prices, delivered on time.
Great prices. Easy website to use. Beautiful flowers and as an extra bonus they come with a free box of chocolates ordered as a surprise for my granny to show her just how special she is.. thank you Bloomex
I ordered a 50 roses bunch for my aunt's 70-year birthday, it came 30 flowers in total only, also completely different looks than the picture showing on their website. I emailed the customer service, they said that they have the right to substitute the type of flowers. Sure, but that also means they have the right to cut down the total number of flowers??? I do not recommend this company at all, unless you're expecting a big disappointment.
Worst experience ever, I order flowers two weeks ago,, to be delivered Feb 13. They sent email in transit at 11.45, I started calling at 6.00pm, again at 7.00pm and no return calls, access chat section (t will just take a moment to go through the details – please wait awhile). This is what I got and after 45 minutes I gave up. Wife had gone to bed when they finally showed up at 7.45. Will never used again. You should treat people a little nicer and at least answer the phone or return calls or don't leave people hanging on your chat line
the most beautiful bouquet! Very easy to order and never been disappointed by the product. Would definitely recommend!
The roses are beautiful and I love that it’s next day shipping. I love ordering from here every occasion and the prices are really great for great quality flowers.
I have ordered from Bloomex many times over the years as I live overseas and most recently ordered for my sister's birthday. She sent through a photo and the bouquet looked almost identical to the photo online in terms of flower choice/colour. They even chose a nice font for her birthday message which was a nice touch. I would however recommend upsizing the bouquet, but for the price and convenience, I will definitely be ordering again.
Edit. This has to be the worst place to buy flowers from period! I bought a standing spray and a vase of lilies for my mothers funeral the lillies did not have a single flower all tight green buds. And the standing spray was a box of half dead flowers . The funeral home emailed the company because they were absolutely disappointed with what they sent I also sent them photos of what I ordered verses what I received. There reply was sort our florist ran out of the supply you request and sent a suitable replacement!! And that they send bulbs and not flowers so we they open the recipient can enjoy them!! Umm it’s for a funeral the recipient is not alive..
Amazing service! Ordered same day as I need it to be delivered and they didn’t disappointed!! Thank you team very much !!
Ordered a bouquet, chocolate and teddy bear for valentines. Only the flowers showed up (very late)and nothing else. Contacted the company and took 2 days to respond. Sorry about that we will return your shipping. What about the product I have still paid for? 5 days later to respond ,nothing else can be done. Beware missing products and poor customer service
Bloomex has been an amazing company! Very reliable and accountable. When I feedbacks to them that some of the roses were not fresh as I expected, they emailed me and offered free resend of the bouquet - I was very surprized the biggest thing I was hoping for is just partial refund but the delivered whole new bouquet next day and this is absolutely incredible im out of words i can rely on them now and know that if i have any issues they will help me thank you bloomex.
Can't warn people enough to STAY AWAY from Bloomex!! I ordered flowers and a gift basket for a friend returning from the hospital, to arrive the day they were returning. I ordered Dec 17th for delivery Dec 19th (available date on their calendar). When it wasn't delivered by the 20th (but their website said it was), I contacted their customer service who confirmed it was not sent, and ASSURED me it would arrive before Xmas. They couldn't answer why the site showed it was delivered when it was not attempted. Christmas came and went and it was never delivered. I contacted their customer service, who stopped responding to our live chat and simply said a manager would contact me within 24h. Well that didn't happen. So I contacted them a THIRD time to say it was not delivered as promised and I want it canceled and refunded. They wanted to charge me $25 to cancel the order that never even was sent yet. I directly said I do not want them sending anything at this point, I am cancelling. They didn't listen. So my friend got the flowers and basket Dec 31st. 12 days late, after numerous customer service attempts. The quality was actually embarrassing. I have pictures of what was ordered online and what was delivered to them. The "gourmet" basket included dollar store wafer cookies and Niagara region wine, when the description clearly says "contains one bottle (750ml) of select French Red Wine, Castello Creamy Brie Cheese (120g) and five (5) gourmet items and includes any combination of the following gourmet treats; Roasted Almonds, Caramelized Belgian Cookies, Lindt Lindor Milk Chocolate, Three Pepper Blend Water Crackers, Hardwood Smoked Oysters in Sunflower Oil, Belgian Truffles, Dark Chocolate Truffles, Baci Chocolate Pralines, Wild Freshwater Tuna, Napa Valley Honey Mustard Sourbough Nuggets, Almond Roca Toffee, Primo Dolce Truffle Cookies, Chocolate Milano Biscotti, Dark Chocolate Bars and Lindt Excellence DARK Chocolate. ". Simply a scam. The flowers looked dead. Purely embarrassing. Customer service is such a pain, frankly the whole operation is a scam and now I'm stuck trying to dispute the charge through my credit card. I've attached photos of what I ordered and the website pics vs what was received.
Thank you to Bloomex for being able to make my mom’s birthday special from across the border! Arrived on time and in great condition.
5 Star service in terms of the speed of delivery and the promised same day delivery. I actually reside in the UK and they accepted my UK Bank card and delivered the Beautiful Lilac Roses on time without any issues! Highly recommended
The quality of flowers is amazing. In addition the website and delivery is state of the art.
Bloomex is a scam or florist.ca - the flowers you order are not what you get. Flowers are in terrible condition. You can't reach customer service via phone ever and on chat they leave you hanging. Sent emails and never got a reply. Good reviews are fake go to a real florist! Biggest scam ever
I originally thought my floweres had not opened up. But they now look beautiful!
I am not a person to sugar coat anything, but your services are outstanding!!! The extent to which you went out of your way to make sure I had the perfect arrangement made for my mom's birthday was just heart warming.
Changing my review. After giving them a terrible review cos I couldn't get hold of customer service and the flowers that I got and my bf mom didn't get. The owner reached out via here to send the complaint to it's customer service cos via email. My bf mom got lovely flowers two days later. And I was given a choice of replacement flowers, a gift basket or a credit. Decided on the gift basket as I didn't want to take a chance of dying flowers. Got a lively gift basket as replacement. I am so glad that they came through. Old review. My bf bought a bouquet me for delivery in Ottawa and another one for his mom to be delivered in Kapuskasing. Mine got delivered but the other one didn't. We cannot get hold of anyone even though we left messages and was put on hold. The flowers I got were crushed and squished into a box. There's no customer service. We cannot get hold of anyone to talk to anyone about the other delivery that never happened.
DO NOT ORDER FROM BLOOMEX. Ordered a bouquet of white and pink flowers. Received a yellow bouquet that had seen better days. Emailed a complaint with pics of what I ordered, and pics of what was delivered and received an email back saying substitutions could be made. What an awful way to treat customers. I will never order from BLOOMEX ever again.
Been sending flowers using Bloomex. They are fast and reliable. Sometimes the flowers don't match the photos of on their website 100% but it is understandable. Overall, no issues. Great way to send gifts especially during a Pandemic!
I can not thank Bloomex enough, 10 Stars for the service flowers were ordered last minute late evening the night before.....great website with superb detailed photo's of the arrangements with the flowers, special message printed on the card - amazing service thank you
A great service from Bloomex once again. My Mum was absolutely delighted with her gorgeous roses on birthday
Beautiful flowers! Sent to my mother for her birthday.
I was happy with the quality of the flowers.
My mom was very happy to receive her birthday flowers as my mom and myself have not seen each other for 7 years together so it was really special. I was happy with ordering the flowers paying for them and being able to track it to the door. Thank you bloomex you made impossible possible for us
Bloomex is my preferred florist plain and simple. They have consistently for years come through whenever I want high quality flowers. So I cannot praise them enough. Thank you for always providing me an excellent service.
I would give this a 0 star if I could. Very disappointed! I ordered a floral arrangement online and when I received it it looks nothing like the picture. They took a bunch of flowers and placed them in a vase not arranged I even paid to upgrade. When I emailed them they replied telling me they reserve the right to change the flowers if they are out of stock. I have no issue with that but expected them to be arranged. They did nothing to acknowledge their mistake. I have attached the picture of what its suppose to look like and what I received. Please beware before ordering!
Absolutely amazing service! Bought flowers for the owner of the house I bought as a Thank you for her patience and accepting our offer. She was very happy with the bouquet! Orsering was very easy, next day deliver, full tracking details and price great. Highly recommend!
my friend loved the flowers, it was a nice thing to be able to do during the pandemic to show some love! pretty flowers and decent price
Do NOT order from them! I scheduled a delivery for November 3 they arrived November 9 completely dead, despite them telling me several days in a row it would arrive that day when I called to inquire. They refuse to refund any amount.
Fantastic service , delivery was with in 4 hours of making the order , the flowers were amazing and stunning thanks guys
I placed an order for four large-sized poinsettias and was not notified at any point that they were out of stock. Instead, they substituted the order for three small flower bouquets that they considered to be of "equivalent or greater value". This was not in my opinion an appropriate substitution. I was not notified at any point that they were out of stock and that they were substiting my order. Bloomex proceeded to deliver the order anyways, and now refuses to process my refund because once an order is delivered, it is final. Do not be fooled, this is a scam service!
My first order was such a huge success that I ordered again!
The delivery was on time and the flowers were beautiful!!!
Easy transaction, and my wife loved the flowers.
Website is super easy to use and I'm able to get flowers for a great rate. Definitely recommend Bloomex!
Super selection and easy delivery experience. I live overseas and always send flowers and gift baskets to Canadian family and friends through Bloomex. Fantastic customer service, lovely products and great prices.
Easy order. Wide choice of bouquets for every occasion. Punctual delivery. Flowers quality is amazing and the flowers last. I definitely recommend.
My Sister said,it was one of the most beautiful bouquets that she had ever seen/received. Thanks
I live in Western Australia, and l wanted to send Surprise Flowers to my Step Mother, who is in her 80 s and hadn't been well. The surprise was also for my Sister, who cares for her Mum. They both said the bouquet looked amazing thank you so much Bloomex
Fast and reliable service. Flowers arrived on the nominated day and in good condition, also received tracking notification which was good. Half of the flowers were still buds so hopefully they will last well.
Same day order for a birthday - ordered before 1pm and delivered by 6pm - fantastic service and my Aunt really appreciated the gesture - I have not seen the flowers but she said they were absolutely beautiful and fresh thank you.
I have ordered from here a few times for different occasions and I am always impressed! The online selection and booking is so user friendly and the deliveries are beautiful.
Best flowers ever. Reasonable pricing, fantastic customer service.
Fraud Alert ! Call your cc co asap. Flowers came 1/2 dead , browning, one rose fell off , others didn't bloom. Complained less than 4 days later & they took 3 days to tell me it was too late which is a lie contrary to their posted policy. They probably were sitting for hours in the delivery vehicle. The fllowers came with woody stems, wilted, & dead with an unopened rose broken off in the wrapper. Waste of $75. This company is not the Florist. They have no checks & balances. It is merely a digital enterprise so beware. Support your neighbourhood florist. p.s. don't fall for the trick below of asking for your digital foot print. They don't repay delivery charges etc. Scam Alert !
Birthday flowers sent to Pierrefonds QC from the Bloomex website were not fresh, very small and not as advertised. My friend who just turned 83 was very disappointed, but felt it was the right thing to do to tell me. I would not recommend this company. I just read the CBC Marketplace article from 2018 and sounds like the experience has not changed for the better.
Beautiful huge bouquet delivered as promised
The flowers were beautiful and are still going strong 2 weeks after delivery.
Ordering was a breeze. My sister purchased a flower arrangement for my birthday and they were gorgeous! I'm doing the same for her. Can't wait to see them!
Big beautiful bouquet arrived early on in the day! Very happy recipients
It was great. Especially their online customer service. I forgot my password and they have greatly assisted me. Thank you for the surprise and love you delivered for me.
I made the mistake of not checking the reviews before ordering. Wrong flowers sent. Called customer service, provided a picture of the wrong flowers and they informed me that, as per their substitution policy, they have the right to send us replacement flowers that they consider of equal value. They offered a store credit, we'll see if they actually do, of the price of the flowers (minus taxes and delivery fee). Unless you order widely available flowers, don't expect to receive what you ordered.
Sent these flowers to my friend i must say for the price well with it the quality of these flowers are amazing sent the same day beautiful .
I have used Bloomex many times and my clients have always enjoyed the beautiful flowers. It's convenient and the flowers are always delivered on the intended day.
If I could give it a half star or no star at all, I would. Pre-ordered a bouquet of flowers for my mother's birthday 13 days in advance. 13!!! Paid premium delivery to have them delivered in the morning of. The morning went by and the flowers did not show! Tried to get in touch with someone from the company, took a couple of tries but the individual told me that the flowers would be delivered shortly and that I would be "refunded the extra delivery fee". The flowers have not showed and when I tried to contact someone through the chat I received a pre-recorded answer that told me my orders is in "investigation" because there is an "issue"; however they cannot tell me what is wrong. This is outrageous!! This is the FIRST and LAST time I will be using this service, and I will NOT be recommending it to anyone!! This has been the WORST customer experience I have ever received, the service has truly been horrible.
I have used Bloomex on several occasions and The flowers are always beautiful and fresh, I have never had a complaint from anyone who has received them . They are easy to use and they are very informative about the tracking of delivery.
Great prices, super easy website to navigate, fast delivery, thank you!
Do not use this company. I took the time to put in an order two weeks before Valentine's Day. The flowers never showed up. I asked for a refund and they tried to send them the day after. You can never get anyone on the phone and the instant chat agent is useless because he can't do anything without the manager and the manager is unreachable. If they would have empowered the online agent to provide refunds, I would have never written this poor review. Call direct to the florist, do not use this company.
Fantastic service. Emailed me three times. Gave delivery.window times. Messaged me on delivery. Fantastic. Easy to order online.
I ordered a bouquet of flowers for my fiancée for her bridal shower. They were meant to be in our wedding colours and delivered the day before the shower to ensure they arrived in time. They were entirely the wrong colour when they arrived and were delivered too early. Further, they were left at the front door in the heat, without any notification of their delivery. As a result, they were wilted by the time I opened the box. I contacted customer service, which quoted a policy that they have the right to change the type or colour of a flower dependent on availability. Of course, this makes perfect sense, but they stated that this policy is clearly written in the confirmation email and their policies page. It in fact does not appear in either. They offered a store credit to make up for the poor product and service, which was kind, but I'm afraid I will not likely use it. The delivery was made outside of their main urban centres, which may have impacted the quality and delivery, but based on my experience, I would not recommend this company.
Great service plenty of great options and add on to make it even more special
Worse place ever bought my friend flowers were nothing like the picture and they were dead and I called and complained got hung up on never ever again will I buy from here again I even send pic and to email address and they think what I was given was ok there dying flowers they definitely wernt what I paid for
They arrived promptly and were beautiful and fresh!
The flowers are beautiful and they were delivered in a timely manner. Thank you.
Flowers were delivered when promised. Packed very well and secure. Flowers lasted a very long time , longer then from a local florist
Very easy to make the order. Well priced flowers, delivered promptly and in wonderful condition. My query with customer services was dealt with very quickly and efficiently as I had made an error in the order. Cannot fault them. Recommend.
Excellent service, good timing, recipient was so happy, thanks.
It was really simple to place the order on the website. I was kept informed of the delivery process all the way along the line. The flowers were delivered exactly on time with a photo of the delivery sent to me. The flowers were lovely too and my daughter loved them.
Excellent service and products. I’m currently living the United States and often order gifts from Bloomex for loved ones living in Canada. Bloomex always delivers on time and ensures the gift is received. I would highly recommend to anyone looking to order from overseas ????????
Four days later and no delivery, no email/phone call, no explanation why this happened? But there was no problem charging my credit card. Your customer service skills are atrocious. I will be letting everyone I know that Bloomex is an unreliable company. Very disappointing!
I just ordered some flowers for my mom. The process was very easy and quick. Great service!
I picked flower more fit for the Holidays, that is not what was sent.
Beautiful flowers! Fast delivery. Great way to keep in touch with loved ones!
Bought some flowers for a relative and was a bit late ordering them but Bloomex delivered them the next day which was perfect. My aunt loved the flowers and enjoyed the chocolates. Great service. Good communication too.
Fabulous experience everytime i use this service and really happy customer i am. Very punctual on time.
Super easy, reasonable prices and great options.
Recipient was thrilled! Said she was surprised I found tulips this time of year and they were so fresh! Sent me a picture; they were just as I had ordered.
In past years they've been good. This year they sent an arrangement that looked nothing like what I ordered and was tacky. The delivery man didn't wear a mask so my parents almost didn't open the door. It was so disappointing. First pic is what was sent. 2nd pic was what I actually ordered.
Absolutely prompt with delivery services and the baskets taste amazing too.
Ordered 2 bouquets for my mom delivered 2 days later saturday. Sunday. Half the arrangement was dead. Sent a note of concern was told i was a day late for complaint. Like really. I work health care 13 hours x5 days a week. Totally unsatisfied will not be ordering again
I have used Bloomex before they were excellent. Delivery was on time and best of all the flowers were amazing. Ordered another floral delivery today. Prices are so good didn't hesitate. Will be recommending to friends and family.
HI, AS IT IS OUR 49 WEDDING ANNIVERSARY I BOUGHT MY WIFE 50 RED ROSES,I KEPT IT A SECRET,WHEN THE 50 RED ROSES WERE DELIVERED,MY WIFE & I THOUGHT THE 50 RED ROSES WERE VERY SPECIAL & LOOKED SO GOOD, THANK YOU BLOOMEX
Flowers arrived quickly, beautiful my daughter loved these. Would recommend. I also have received flowers myself from Bloomex. Was delighted with them. Lasted long time.
Very good No issues or concerns what so ever.
Beautiful flower arrangement and the ballon was just an added plus. Thank you so much for helping us celebrate this special occasion!
Flowers were beautiful and arrived very quickly.
Very easy to order. Delivered on the date selected during checkout. Lovely variety of flowers and very colourful as well as some greens to fill out the arrangement. Long stemmed flowers to allow for changing height of arrangement. Very happy with bloomex and their service
I would not recommend using this for flower delivery - it's absolutely a scam. I ordered flowers for my mom's birthday and the ones that arrived were half dead and had almost no flowers in them for $50? Could have gotten a better quality set at the grocery store... There was also no flower mix. Pretty disappointed. Edit : Customer service - aka auto generated messages are no help at all. you can call but no one can give you answers. They've offered store credit but after delivering dead flowers (twice I should add) id really rather not.
Great price, delivered on time, After 8 days the flowers are still doing good.
It was my girl's 25th birthday, and i really wanted to be special for her. I am from India and this was the first time i ordered from Bloomex; and i am so overwhelmed by the quality, packaging, price and service.
Beautiful fresh flowers. Delivered by FedEx and in bud form. Love them!
Bloomex is a great place to send someone a bunch of flowers they have a wide range for you to choose from their prices starting around 19,99 pound and upwards. They have and can do any arrangements of flowers for you, their bouquet are stunning very happy i found bloomex
If I could give you a zero star I would. Did not meet the agreed upon delivery date. Refused to give a refund. It has been 7 days past the delivery date and no one in the company can give me an explanation as to why it hasn't been delivered. No one can tell me when and if my order will ever be delivered. I can't even order a replacement that will arrive on time for christmas. Congratulations bloomex you have robbed me of the ability to send a Christmas gift to my elderly relatives.
The mark of great customer service is how the supplier responds to a mistake. When Bloomex realized they had failed to send the teddy bears along with the flowers, they scheduled an immediate delivery to set things right. Well done, Bloomex! (P.S. The recipient thought the flowers were beautiful.)
Stay away. Awful!! Sent an email to customer service. Never heard back!! Delivered flowers of questionable quality and not packaged in the way they were supposed to. They managed to ruin a very special day.
This experience was, for the most part, perfect, and just what we were looking for. Unfortunately, there were a couple of the flowers that were broken. Thankfully we had ordered a larger size to accommodate for this. I would recommend, as well as order again.
Website was easy to navigate and I was able to place my order without any trouble.
Absolutely stunning bouquet delivered to my very good friend . They really cheered her up and to quote her ‘they made my day’ . Brilliant customer service on all aspects of the purchase and delivery .
Great selection and service. Easy to find the perfect gift for our loved ones for the Holidays. Definitely use this service again.
Always professional and courteous when dealing with representatives. Flowers are always lovely and delivered on time.
My wife bought these for her step sister. She is absolutely blown away by the beautiful flowers. Such good quality and a huge bunch, especially considering the low price. Very happy customer
The website is well layed out and easy to follow. Nice flowers at and great price.
I ordered flowers for my mom in Toronto. I picked the flowers out from the website and it had a beautiful vase. So I ordered them. My mom received them and they were beautiful. But when I asked her how she liked the vase she advised me that there was no vase. So I tried to contact Bloomex Flowers to find out if I miss understood something. But the operator told me that he was directing me to another operator (don't know why) but nothing happened. I would never order from here again.
I have dealt with Bloomex on many occasions and been very satisfied with their products and delivery services. Would recommend using them.
Lots of choices, great variety! Delivery to my friend's office was successful even in a small town!
Thank you so much Bloomex! Thank you for the excellent service. Will order to you again i swear. Till next time! More power!
Bloomex offers beautiful flowers and arrangements - I picked up my favorite lilies! Their website is easy to use, very clear and guides through with great clarity through the order. Gives peace of mind
Great Service. Easy to order, makes it clear when ordering on what details to put. Great price too.
My grandmother loved the flowers and said her bouquet was big enough to fill two vases! Thank you :).
I need to order some flowers for my sisters birthday. Was so easy to do and such a great price. The quality of the flowers were fantastic and next time I need to order flowers I will definitely be using Bloomex service again. Delivered on time and in fantastic condition could not ask for anything more.
I have ordered gift baskets and flowers from Bloomex and I have always been happy with the easy order process and the product!
SO disappointed. I ordered flowers for my uncles passing and was supposed to be delivered today (Monday) and just got an email that it won't be delivered until tomorrow because there is a policy about out of town deliveries. There was no policy on thw website and it's unprofessional when we spend $150 and don't get them deliueverd on time.
Had flowers delivered to my daughter who said they were magnificent, superseding others she had received. The order was placed without any problems and delivered on time. Thanks for a great service.
I have used Bloomex several times and have also received flowers from them. The freshness of the flowers and plants have been amazing!
I'll be back! Arrangement was exactly what I paid for and was delivered in time. great service, great price. no complaints!
Ive ordered from Bloomex numerous times now. Theres a reason I keep going back. Great pricing and good quality.
It's always super easy to find what you are looking for, place orders and track. I appreciate that there is live customer service as well to assist you with the ordering process. Thank you.
During the pandemic we are limited on what we can give as a gift for relatives far away. Ordering from Bloomex was super easy, reasonably priced AND included a box of chocolates! I will definitely be using Bloomex again! Highly recommend!
I've used Bloomex several times to send flowers to my mother in another province. She consistently raves about how beautiful the arrangement is and how fresh the flowers are. My only reason for being short a star is the last order was missing the chocolates that were supposed to be included. But she loved the flowers to much I let it slide.
Have used the Bloomex many times over the years. Recently ordered flowers on offer for a birthday. Amazing fast delivery to your door for a great price. Flowers were beautiful! Highly recommend x.
was really a pleasant transaction nice and easy to do very well priced im sure my mam will love them for her birthday as just happened to get a bunch with all her favourite flowers
Always available whenever click on my mind to send flowers got my loved people, flowers for me is peace. Thank u Bloomex for this experience.
Absolutely TERRIBLE. DO NOT ORDER. If I could leave a rating of -1 stars I would. We ordered an arrangement of beautiful flowers from the bloomex Ottawa website and it was the worst experience I’ve had ordering flowers. We purchased a beautiful bouquet for our parents 25th wedding anniversary and decided to go all out and supersize the flowers. We spent over $100 and chose next day shipping. The flowers arrived and to our horror they were NOTHING like what we ordered. Now I don’t mean they substituted a few flowers, it was a completely different bouquet!! Also it was not “supersize” by any means, it was the size of your average bouquet that you would get from metro, and the flowers resembled grocery store flowers as well. I contacted customer support and they responded fairly quick which was nice, and offered an in store credit, a replacement bouquet, or a gift basket of equal value. Since I’m not planning on ordering from them again, and didn’t need more flowers we chose a gift basket valued at $100+ dollars. It arrived the next day and all I could do was laugh at how ridiculous this whole experience has been. The gift basket was to contain 12 items and a bottle of both red and white wine. We received a bottle of red and 6 items, mainly crackers and cheese. I have contacted customer support again to see if I should be expecting the next half of my basket in the mail any time soon. This company is false advertising and a complete scam. Save your money and go somewhere else. Nothing here is worth the prices they are charging people. AWFUL AWFUL AWFUL. Please see attached photos.
Horrible experience! I ordered flowers for my wedding day. I indicated on the website that these were for a wedding since there was an option, and I ordered white bouquets, 2 with blue accents. The blue flowers (don't know the name) were replaced with dyed carnations of a much lighter blue so I was immediately disappointed in the colour change. Then I notice that the flowers are crushed, wilting, and browning. My white bouquet was very obviously brown. I threw out most of the flowers and bought new ones from a grocery store. I tried to contact the company but no one answered and no one ever replied to my voicemail. Two weeks later I finally get a hold of someone from the company. They tell me to email in my pictures. I send them everything I have, some are included here. They said that they were up to company policy but could offer me in store credit. They did not indicate how much credit or any more information on how to receive it since it wasn't automatically applied. I called the company again. They told me they could offer me $15 of in store credit. This was a joke seeing as I spent over $160 and a measly $15 credit wouldn't pay for anything they offer so I would have to give them more money just to use the credit! They upped it to $20 credit but it still isn't enough, nor was I interested in credit since I never intend to use them as a company ever again! No refund at all was offered. I was particularly disgusted with their company policy about refunds and credits. At the very least they should offer enough credit to use on the website without spending more when someone paid as much as I did.
Fantastic service delivered on the same day as ordered to a friend in Ottawa whose birthday I had forgot happy friend happy customer
The roses are beautiful. All perfect and all opened and are gorgeous!!
Ordered a 'Treasures of Tuscany' for family for Christmas. I was hesitant at first because of some mixed reviews, but the package came on time to them and it was nicely packaged, so no complaints there! It was perfect.
Being an actor and having many friends who perform all over the country, it’s a struggle to always find a new florist in each city, to send opening nights flowers. Bloomex is convenient, reliable and the flowers have always been gorgeous, regardless of my budget!! They’re my go to!
Great company, I would never order from anywhere else!!
My go-to for flower delivery needs at work and personal use this time of pandemic and so far, it has been both easy transactions and no issues! Recipients were happy and flowers arrived on time and I was constantly updated of delivery status. So far, happy customer here!
Flowers were beautiful - do not know how long they lasted - sent as a gift.
Beautiful flowers.. excellent choice, great value and fantastic service.. highly recommend, and will be using again and again ????????
Interesting collection of cheese & goodies, but the tinned salman & tuna rather spoiled the overall effect.
Terrific flowers delivered always as requested. Just an amazing service and beautiful product offering.
You guys always get it right. The price and service are very good. Thank you!
Received 12 roses on Saturday, Feb 13. Immediately put them in water, as instructed. They were looking pretty rough! By Sunday all roses were brown and some weeping. By Tuesday all roses were dead. Definitely would not purchase from Bloomex in the future!
Absolutely disgusted with this company. You definitely are not even close to being canadas top florist! Ordered for my wife while i was overseas, was left out in the rain and chocolates were expired. Figured i would give it one more chance and recently ordered for our anniversary. Paid same day delivery and ordered at 0830hrs. Plenty of time to be shipped and arrive at my wifes location. At 1800hrs the same day i asked my wife if there had been a delivery, she said no. So i called bloomex and their response was that it will arrive at 8pm. I ordered these to my wifes place of work. Im also certain that the majority of business' are NOT open around that time. So I requested a full refund. I was only given the same day delivery charge back. The following day the package arrived with shrivelled dried, dead flowers and more expired chocolates. Do yourself a favour and try another company, bloomex should be boycotted for ruining precious moments consistently!
Great place! Flowers always look amazing!! My loved ones love this service!
Flowers came as promised and were very fresh.My daughter loved them!!
If I could give it less than one star I would. don’t waste your time or money. What they show in the pictures is just a scam to get your money. I paid over 136$ and the flowers that were received was embarrassing. They refused to correct the order. There solution was to offer me a 20$ store credit....as if I will ever shop with them again! you people should be ashamed of yourself.
This is a warning to the public, never purchase flowers or any product from "Bloomex". This unprofessional company took my money and never delivered the products I ordered. I ordered the "30 tulip combo" which comes with a card valued at $100 on February 13 2021. This order was scheduled for delivery on February 14 2021 and It's now March 9 2021 and I still haven't received my order. Valentines day was ruined for me because of this company but they seem not to care. Please don't have your special day destroyed like mine and just avoid doing any type of business with this organization. Bloomex breached our contract and is holding my money hostage. I requested reimbursement on several occasions utilizing various methods with no avail. Their online chat is useless, most of the time you're communicating with a machine which replies with automated messages that don't even address the issue. When you try to call, the majority of the time you're going to be sent to voicemail with no call back. The odd time I was able to speak with a live agent, I was told a manager would contact me to discuss my matter which never happened. No product + No refund = Theft Dealing with this company has been a total disaster. I highly suggest you use another company for your flower purchases. I will do my research and post alternative recommendations for your flower delivery needs.
Nice flowers, easy to order and quick delivery ordered at 9 last night and was here for 10am today
Not able to contact someone after purchase.. They only want to speak with you to place an order. Once its done, if you have any question or anything, you are on your own.. Good luck..
Beautiful fresh flowers. Reasonable prices.
My mother was pleasantly surprised with her flower bouquet. Delivery was quick and on time. Pictures online are never quite the same as the delivery. I wish they had clear vases (as was in the online picture), instead of the red one she got, but overall satisfied with the delivery.
Save yourself the time and money and DO NOT order from this company. I wanted to order some nice flowers as a surprise for my mom on her birthday. I ordered them the day before, seeing that they had next day delivery and everything seemed fine. The day of her birthday, I received an email late in the afternoon that the flowers wouldn't be arriving that day as the delivery location was not in their 1 day delivery area. This was fine. I told my mom to expect flowers, but not until the next day, and that there would be a free upgrade to the order as promised in the email I received from Bloomex. The next day came and went and the flowers didn't arrive. Annoyed, I emailed Bloomex requesting to cancel the order and get a refund. I never received a response to the email, and instead received a delivery update saying the order was now in transit and that I could track the order with Purolator....but received no tracking number. The flowers did eventually arrive 2 days late. My mom said the box was crushed and left upside down on the porch, they came with no plant food and the delivery driver just rang the doorbell and left. The flowers also do not look anything like the one's I ordered. Incredibly unimpressed and disappointed.
My request was answered immediately & solved quickly, very happy with Hanahs solution.
Terrible customer service! I ordered a dozen roses to be delivered on Valentine’s Day to my special one. This was the first time I send her flowers and it was a special occasion for us. Bloomex ruined my day! First they didn’t deliver the flowers on the day I asked for; second they ended up delivering the following day to the wrong address; and finally when we received the flowers they were terrible quality! I paid $80 for a dozen of roses and I ended up receiving roses that were the same quality as those worth $19.99 from a grocery store! When I contacted Bloomex Customer Service they were useless in resolving the issue or in trying to make up for their screw-up. I will never use this site...
My mom lives far away from me and loves flowers. Bloomex has helped me send her special home delivered shows of love that I can not do in person. They have not let me down so far and the deliveries are always on time if not early. Thank you!
Update Jan 21 - Have been refunded one month later, however, had to be persistent and was told 5 or 6 different stories from different customer service agents. Finally with them landing on blaming the courier service. If I hadn't persisted, they would have been completely okay with my recipient never having received anything, and having taken my money. Despite being refunded, I have learned my lesson and will not be using this service again Update - Company responded to my review saying they "wanted to fix the issue", but won't offer a refund, only to have a new bouquet or a gift basket delivered. It's now three weeks later and every customer service person I have been in contact with has offered a completely different version of what happened, but it definitely wasn't THEIR fault... I wish there were flowers for me to even review, but there aren't!! I contacted customer support before even ordering to ensure my order would arrive before Christmas, because I wouldn't order otherwise. Was told that as long as I ordered before Dec. 22 at noon it would be delivered on my selected date. Ordered on Dec. 21st with a selected delivery for Dec. 23 as this date held significance for recipients. Order never showed up, my order status was updated to in transit, but there was no delivery. When I contact support again and they said would contact me within 24 hours with an update, well surprise surprise, they didn't. This last time when I contacted them, was told to be patient and they were busy. And that there was glitch in the system that wasn't allowing me to be updated about the status or that they were completely overbooked. I am beyond disappointed, as these were to be delivered to my late-boyfriend's sister as a gift, given I couldn't be with her this holiday season. I've opened up a dispute with my credit card company, because I've bee charged for a product and delivery fee that wasn't delivered. Bloomex is a complete scam and they offer a $10 refund for a review, so it's no wonder they have many glowing reviews. They apparently bit off more than they could handle, and are offering the poorest customer service I have ever received. I was blatantly lied to, and it's not my fault they weren't able to hold up their end of the bargain. Don't use this company - shop local and support the small guys who will go our of their way to ensure the customer is satisfied!
My best friend moved to Canada a few years ago and I have used the flower shop for all her birthdays and special events.
I ordered 12 Roses for my wife's 40th anniversary and they were delivered on the day I asked for and on time . Excellent service and a fair price.
Ordered flowers for my mom birthday and both me and my mum were really happy with them. The roses were in bud and have started to open up beautifully. The bouquet I selected included lilies which started to bloom recently and now the bouquet looks sooooo big this is unbelievable
Beautiful flowers, reasonably priced and fast delivery.
Waste of $. Flowers were sent 4 days late and arrived half dead without a vase; ordered 20 tulips and only recieved 15! Was also told it would be upgraded due to delivery delay but nothing was upgraded! Save your $, don't order from this company. Sent in photos and asked for full refund but was told that what was sent was "up to standard" and no refund would be given. If this is their standard, I don't know how they're still in business! They also pay $5 for people to leave good reviews, buyer beware!
Sweetheart Collection not even remotely like the picture. I do not recommend and will not be using again. Corporate response to my concern was, "arrangement you received was in accordance with our policy" ... "the arrangement seemed quite lovely" Essentially, you should be happy to receive a lovely ham sandwich when you order and pay for a steak.
Ordered for a friends birthday, and they were lovely - I was so happy! They don't always match up to the pictures online, and can be a little disappointing - but these were pretty and very full and healthy. The ordering was easy and arrived as scheduled.
I bought flowers for Valentine's Day. I spent a total of 120$ on flowers and chocolate. I paid 20$ just for the delivery. I received an email on Valentine's Day at 3:27 PM saying my order was 'In Transit'. Then I received another email at 9:27 PM saying it was still 'In Transit'. The flowers didn't get here until the day AFTER Valentine's Day, in a horrible shape. My guess is that the flowers were left in the freezing cold car overnight. I recommend everyone stays away from Bloomex, specially on special holidays. I guess they take more orders than they can deliver on and the customers are the one paying for it.
Incredible prices and fast delivery from a Canadian company supporting local florists. Easy to use website with seamless ordering. I have not seen the flowers for the order I just placed, but am looking at another order someone sent to one of our patients, and it's gorgeous, fresh, and well-packaged.
Excellent experience, made my loved one feel so special with the flowers and balloon prepared on my behalf. it is great you have an option of money transfer as one of your mode of payments. many thanks!
Great service. Excellent quality flowers with fast delivery. Really pleased. Will use them again!
Easy to order. they offer nice options for all occations
Great Selection and good prices.
Great place honestly. Their flowers are ace quality and delivery is always on point. I've gotten flowers from here three times and each time was great.
I ordered a bouquet to a friend and I am completely aghast at what arrived. I ordered a lovely purple and white bouquet, what arrived was a very cheap looking all white bouquet with one random purple flower. The worst part was that shipping cost $14, making my total $45- for something I could have gotten at the grocery store for $10. I will absolutely not be ordering from here again.
It was an excellent experience,. grade helping by Live Chat feature. qualified agents.
Bouquet was delivered on time, but I was a little disappointed in the size of the bouquet. We picked the largest size (paid $70), but it definitely looked smaller than the one pictured.
A big thank you. It was a lovely surprise for my girlfriend . She came out of hospital on Friday after having brain surgery. She was delighted. We were unsure if she would make it . But hopefully now she is on the mend.
This company charged me 20 extra dollars for delivery on Valentines Day. Delivered it two days early, sent the wrong flowers, a broken vase, and a note from a completely different person. when i emailed them all they did was reimburse me for the vase
Lots of options, decent prices, delivered on time.
I added a positive review not too long ago, but I wanted to comment some more - I could not be any more happier with the level of customer service from Bloomex and their speedy responses! It’s quite unbelievable! So thank you and I will be shopping with Bloomex again!
I ordered 3 bouquets of flowers. All 3 of the recipients loved the flowers.
I ordered flowers (1st picture - blue & white) for a friend who is going through Chemo. I ordered the blue and white ones because they are her favourite colours. First off, I paid extra to have them delivered on Saturday, when she wasn’t having treatment. Got an email that said that they would have to send them via courier and they wouldn’t be arriving until a Tuesday(when she is in treatment). I had to order a clear vase because BLOOMEX DOESNT SUPPLY THE VASES FOR THEIR FLOWERS and of course you can see by the second picture the flowers look like nothing I ordered. The courier, Purolator left them on the front porch, in the freezing cold, luckily enough a neighbour spotted them and took them in. Clearly the flowers are completely different than what I ordered (flowers cost $97). When I called to complain, I first got several messages saying their agents are too busy to answer the phone and to call back. I then pressed 1 (to make a new order) and was transferred to Justin (ext. 277) who offered me a $20 “in store credit, which refused. I attempted to explain nicely at first that the flowers (and vase) are not what I had on ordered and that I wanted a full refund. Justin denied my request and when I asked to speak to a manager, that request was denied. When I asked who I could speak to at his head office, I was given an address that I could write to. When I pushed harder, he said I could return the flowers via Purolator for a full refund... The owner of this company is a Dimitri Lokhonoi and there is no contact info for her/her. When I ordered the flowers there was no warning that they could substitute the flowers, no warning that they didn’t deliver into the area and would use a courier. The flowers that was sent to my friend are an absolute disgrace, I could have picked up better from a street vendor selling flowers. Safe your money friends and find a reputable company, Bloomex is ghetto and will rip you off. PS Justin did try to convince me the flowers did look the same????Justin, go see a doctor ????⚕️ YOUR EYES ARE PLAYING TRICKS ON YOU UPDATE; RESPONSE FROM BLOOMEX - GOOD EFFORT WITH YOUR VERY LAME RESPONSE, YOU HAVE ALL MY INFORMATION, YOU NEED TO REACH OUT TO ME. I HAVE ALREADY SUBMITTED EVERYTHING YOU HAVE ASKED AND JUSTIN DID NOTHING, NADA, ZERO. SAVE YOU CANNED RESPONSE, YOUR RESPONSE IS INSINCERE, LAME AND IS INSULTING!!!!! YOU WANT MY BUSINESS? YOU WANT ME TO STOP WRITING REVIEW ON EVERY SITE I CAN FIND......YOU TAKE ACTION, IM THE CUSTOMER AND I ALREADY TRIED WITH JUSTIN. YOU SOLVED NOTHING WITH THIS JOKE OF A RESPONSE TO ME
With free shipping and first time user discount the price was fabulous!
I have always sent flowers to my mom, but recently started using Bloomex. My mom immediately asked about the new flower company, saying they were the freshest, most beautiful flowers I had ever sent her. They also lasted a long time.....at least two weeks.
Excellent and reliable service like always!
I was looking for a special gift for my mum on her birthday and came across your website. It was very easy to navigate your website for the perfect flowers with the added bonus of free chocolates. The delivery was great to be able to choose delivery date is excellent experience thank you Bloomex
The flowers were fresh and LASTED!! My sister was thrilledThank you
Bloomex customer service is excellent! We made a mistake in the address where we wanted to send the flowers and the delivery person went above and beyond to make sure the flowers were safely delivered on time to the correct address in an entirely different part of town. The flowers were absolutely beautiful and the recipient was delighted. Cudos to Bloomex and their delivery service!
Have ordered flowers twice from Bloomex and both occasions have been really great!
Always order flowers through this site and have never been disappointed. Great service, beautiful flowers at a reasonable price.
Nice service. They advised me fairly quickly they didn't deliver to the address I'd entered, and it would be a day late... but they still arranged it and added an extra couple of treats to the package as a gesture of goodwill. Good prices. I ordered a 'birthday designer collection', and got a dozen roses. Not quite the variety as shown on the website, but still nice flowers.
Do not use this Company! I placed an order online at 9:20am today. I specifically selected an arrangement that was eligible for same day delivery as it was important that it arrived today. I followed up with a call to add delivery instructions and was told that there was a problem with the order... the vase was no longer available but they would compensate with extra flowers. Nobody contacted me to let me know this. Had I not called who knows what would have happened! At 1:20pm I received an update that the flowers were in transit. At 7pm when the flowers had still not arrived, I called and was told "sorry, the flowers will not be delivered until tomorrow." If the flowers are in transit then where are they?? Sitting overnight on a truck in -20 weather? The order was cancelled. I bet it will be a nightmare getting my money back!!
Bloomex is my go-to for sending flowers! They have a ton of options, great gift add ons and offer affordable pricing. For beautiful flowers and speedy service, they’re great!
I've ordered flowers online before and have been disappointed with how different they ended up looking compared to what was advertised, but bouquet I ordered for mother's day arrived on time and absolutely gorgeous. It was very full and absolutely beautiful. Very impressed with the service.
I have always been ordering from Bloomex. But yesterday would mark my last order. I ordered 3 dozen of RED long stem roses. I placed the order on February 10th 4 days in advance of valentine's day, only to receive 3 dozens of colored roses for an outrageous price that was paid. This is unacceptable especially on valentine's day, and that RED roses was what I selected to purchase. I tried calling, to contact customer service, only to be on hold for a while, then sent directly to voicemail. Horrible customer service.
Super easy to use! Got a nice discount code too!
Great service with excellent customer support. A pefect option for anyone wanting to send flowers or gifts to people in Canada
Great Place to buy flowers online. Excellent service and No issues with delivery. I will love to shop again.
The bouquet was absolutely beautiful, unlike any other flower delivery service i've ordered from previously. Thank you for your email reminders, they encourage me to order flowers for every event.
Beautiful bouquet flower delivery as expected, would definitely use this service again.
Very quick, efficient and thorough Much appreciated by sender and recipient Many thanks
Great selection of bouquets. Had a bit of trouble trying to input promo code. Initial order wouldn't apply promo code but was able too.
Save your money....I've ordered flowers many times and seems to me only the odd time do they get it right. This last time I ordered flowers with a VASE to be delivered to a Church for a funeral. Flowers were delivered, no vase, therefore there was no way for them to be displayed. Couldn't very well just leave them in the box at the front of the Church. Also, flowers were far from fresh, they were crushed and outside leaves of the flowers lying on the top of the box were brown. I do not recommend using Bloomex. Order #3253839
Ordered on a late Sunday night delivered to my Mom by Tuesday! Simply beautiful flowers, she loved!
Ordered a special gift basket of over $100 for a 100th birthday and it never arrived. When we called to ask what happened the first employee couldn’t help us and then hung up. After calling back again the second employee told us it wasn’t their fault and that it was Purolators fault. They couldn’t even tell me where or when the basket was made. The only thing they would offer was a $15 credit off a new order! What a joke of a company. Will never use them and never recommend their services!
I'll always have a great and easy way of sending things to my love one because they help you in every details.
Fast and easy order via website, wide range of bouquets and prices and I was even able to order for same day deliver for a friend’s birthday! Highly recommend. A great service from start to finish and my friend sent me a photo - I'm very impessed with the quality!!
Ordered two different types of Christmas bouquets online for friends. They told me they are absolutely beautiful and were exquisitely packaged. Well done, Bloomex.
Quick and easy and the flowers were amazing.
Absolutely delighted with the flowers i had delivered to my partner ordered them and 3 hours later they were delivered brilliant service brilliant flowers will be ordering again from here
Fabulous! Easy to order. Everything from start to finish. The flowers arrived when they were supposed to and my friend was over the moon with them. They are beautiful and smell wonderful. Thank you very much for your 5 star service. ????
Super easy process even sending flowers to a remote Alberta location. Flowers were beautiful
My sister is always very happy with the flowers I have sent!
I ordered an item on Oct. 2nd for delivery on Oct. 4th. On the morning of Oct. 5th I received an email saying Bloomex would not be able to complete delivery on my confirmed and paid order for Oct. 4th. Bloomex would instead deliver on Oct. 6th and provide a significant upgrade plus account credit for Bloomex's mistakes. I was disappointed but agreed to the offered solution to rectify the problem. On Oct. 6th my order was delivered without any complimentary upgrade or credit to my account. I called Bloomex and was told it would be referred to a manager to sort out and they would be contacting me on Oct. 7th. On Oct. 7th I received an email form Bloomex mischaracterizing my concern as an issue with the interchangeable items within my order, rather than the real issue which was that the promised upgrade wasn't applied. I called again and was given more empty promises and apologies but with no action. These actions show a complete disrespect for customers and ingenuine attitude towards fulfilling promises. EDIT (after Bloomex's response): If they actually read the issue rather than copy and pasting a standard reply then they would see I've already been talking to their customer support with my order number for three days now BEFORE I posted this review. I've given Bloomex lots of opportunities to fix this before it has gotten to this situation but have been denied and ignored at every chance.
Fresh, vibrant- and unique. I get a different bouquet every two weeks. I’ve received three so far and I’m never going back to other, traditional florists! Love your stuff!
Flowers were lovely, delivery prompt..easy to order
Absolutely brilliant service, I've just been sent a picture from the receiver and they looked amazing. Definitely will use again. Well done, exceptional service and excellent standards of care and arranging.
The best service and the biggest selection of gift baskets and flowers in Canada. Highly recommended!
I am in Calgary and sent an online order for delivery of a funeral/sympathy arrangement there in Ottawa. The flowers that were sent were perfection. So fresh , so beautiful and Bloomex far exceeded my expectations of an online sight un seen flower delivery. Thank you so much. I will use Bloomex for all future flower needs.
So excited for my new subscription and the mini cypress trees I ordered for Christmas. Brightened and brought cheer to this dull year.
I ordered a sympathy bouquet, paid extra for the larger arrangement. It was supposed to be standing in an urn. My relative received them on time however the flowers were in the green foam block, with a plastic bag of water tied around them. They were dripping so much the delivery person had them wrapped in towels. I contacted them and they told me they were sent the way I ordered them, in an urn. Why would I make this up. They finally gave me a store credit which I will never use since I will never do business with them again. It was embarrassing and made us look cheap.
I will always buy from Bloomex. The site is really easy to use and has a wide variety of flowers. I have been satisfied everytime I purchase from here!
I have said it before and I will say it again. Beautiful flowers, great service, easy to order, long lasting, never late. Bang up job guys. Keep up the great service which you provide. It puts my mind at rest knowing that your flowers are going to be where they should be, on time and they are long lasting and at a great price ????
A beautiful arrangement delivered to a tricky address. Thank you!
My first experience with Bloomex was good. I got a bouquet that was not as big as I expected and no plant food as the instructions indicated however as time went by the bouquet bloomed and looked good so I decided to go with Bloomex again and ordered a deluxe Christmas arrangement. I got 2 roses, a few carnations and 1 stalk of baby's breath plus greenery for over $50. Don't bother calling their customer care line because they won't pick up meanwhile they sent me a text and called me when I was ordering and didn't complete the order to find out if I was 'having trouble' . So they are pretty quick to 'help' when getting your money but no where to be found when you have questions or complaints about your order. Bloomex your service is spotty at best and you wouldn't have to offer money off for good reviews if you just gave your customers what they paid for. Do better.
Had flowers delivered to DIL for her birthday. She loved them. Gorgeous. Have ordered before and am happy with this company. Recommend it! .
It is the second time I'm having bouquets in the past 4 months, and i loved it to the core. Absolutely gorgeous.
Great fresh flowers and delivered quick. My wife loved them. Thanks. I will definitely use again.
Excellent flowers. Beautifully arranged, smartly packed, lasted long.
This was a gift for my mom for Mothers Day. She called me to let me know she had received them and they were the most beautiful flowers she had seen in a long time. She said they were fragrant. I would definitely recommend this company. I feel you will be totally impressed.
I've used Bloomex for a number of years now. I live in another country from the rest of my family and Bloomex is my go to for birthdays, anniversaries and just to say I'm thinking of them.
As I am shielding due to the pandemic, I miss being able to go to our local florists to be able to choose the special flowers that we all need for the important occasions, but when I found Bloomex and ordered with them they showed me that online flower service can be excellent as if you go to the local shop and choose the flowers yourself, the bouquet arrived exactly as i wanted and im very impressed good job Bloomex.
BUYER BEWARE! Purchased flowers April 20, 2020 (to be delivered for April 21, 2020). Requested cancellation via web chat same day. Agent advised that they would process the request and send a follow up email. Did not receive a follow up email. Contacted Bloomex April 21, 2020 via web chat. Followed up in regards to refund request. Chat agent informed me the refund was impossible because they had changed the order status to confirmed (after I had already submitted my request to cancel). Bloomex contacted me via email to inform me there was a delay with courier service to deliver flowers. Flowers arrived April 22, 2020. Bloomex has not followed up with several email requests I've sent to resolve the matter. Flowers that were delivered were nothing like what was advertised on website. Next steps will be to submit a formal complaint to Ontario's Ministry of Government and Consumer Services. This is unacceptable business practice. Update: This was the email I received after I submitted several emails to their support email. "Hi, Stephanie, the Status of your Order No. XXXXXXX has been changed. Dear Stephanie, we were sorry to hear of your dissatisfaction with what was received. While we understand the importance of having the selected arrangement delivered as described, unfortunately, certain substitutions may occur in the event of stock fluctuation due to COVID-19. Please note, once an order is received, simple flower care must be followed: stems should be cut by 2 cm and put in the warm water to hydrate for about 2 hours. After, this procedure must be repeated every day. Also, we leave so-called guarding petals on roses to protect main buds during transit time. We hope it will clarify the issue. We apologize for any inconvenience caused and appreciate your patience and understanding. Please note that your business is very important to our company and we look forward to making your future orders a better experience. Please feel free to take advantage of our special coupon discount code 5000 for next time valued at 15% off. Sincerely, Bloomex Team Change Order Status. New Status is: UPDATED"
The delivery was extremely fast and it was very beautiful. I will definitely order again. Many thanks for the very wonderful product and service
STAY AWAY! They do not send you what you ordered. They send a very cheap replacement with some of the flowers already dying. A very sad looking bouquet. They offer a $20 store credit if you complain and thats it! They closed the phone on my face when I called them. So disappointing and embarrassing and waste of money. Do not order from here.
Good pricing, fast delivery, fashionable options, direct from farmers! My go-to for floral delivery.
Fresh Flowers, Great Prices and Delivered on time! AWESOME... HIGHLY RECOMMEND!
Roses were pretty but a couple had black on the edges.
Very easy to use. Very pleased with the quality. I will definitely use again. Thank you
It was really easy to place the order, and I like that my message will be transcribed. Thank you for helping me send love during an isolating time.
I have used Bloomex a number of times & all to whom I sent flowers were thrilled. Thank you.
First time I've used Bloomex. Must admit that no problems at all. Very easy to find flowers that were suitable and then order them. I asked for different days for delivery. No problems at all. Both delivered at right house, on the right day and between the hours specified. Very satisfied. I will definitely use them again.
Ordered flowers and a vase, upon arrival the vase was smashed into bit, the flowers were damaged from the glass and there was little pieces of glass all in the flowers. Talked to customer service who refused to give me a refund. this is honestly one of the worst quality flowers as most of them were wilted anyway. If they come completely destroyed don't expect to get you're money back. Honeslty it was not worth the money wouldve been nicer to get flowers at wal mart. If you order from bloomex expect dead or damaged flowers and zero proper customer service. All i want is my money back for this abysmal service
Love the flowers. Better than 1-800- flowers etc.The only complaint I have was the delivery time. Arrived a day past designated day. Since it was for my daughter’s birthday, it was a bit disappointing.
I ordered one of the wine and cheese gift baskets - good selection, good service and delivery on time.
Very helpful customer service. Excited to see how the flowers look.
I have used Bloomex Canada for years and they never disappoint!! Excellent service and beautiful flowers, every time!
Ordering made easy!!! I will use this this site again for sure! lots of options
Did not received my coffee basket order. No one is available to help over the live chat and call center being disconnected after few minutes of waiting on the queue. Paid extra money to have delivered in a 6-9PM time frame but no coffee basket showed up. This is unbelievable. I will not recommend bloomex at all. Instead of me suprising my friend on her special day , I was the one who got surprised with a service.
Beautiful fresh flowers. Arrived next day, free shipping.
I have ordered 3 times from this company and each delivery has been remarkable. On time and beautiful flowers. I am a fan, raving fan.
Amazing service, same day delivery, very reliable and good quality flowers.
Ordered flowers online for my partner,it was so easy no issues and was informed when flowers had been delivered.very good service would definitely recommend.
Beautiful flowers, prompt delivery. I would certainly use Bloomex again.
I have used Bloomex over quite a few years. They have been punctual and if I ever had an issue it was resolved quickly. The arrangements were beautiful and enjoyed by those that received them.
I have used Bloomex many times for many different occasions and have never been unhappy! Very easy on-line access and have always been happy with the order my family and friends have received.
I WILL NEVER USE BLOOMEX AGAIN. The arrangement I ordered did NOT resemble anything close to what I ordered. I tried using their customer service portal, but the replies were auto-generated and were NOT helpful at all. The arrangement looked as though someone threw flowers in a cheap (nothing like what I ordered) vase. I ordered lillies and what I received were mums and carnations. I have NOT heard back from anyone at Bloomex. VERY DISAPPOINTED as this was a sympathy arrangement.
DO NOT USE BLOOMEX! Absolutely horrible experience. First order was not delivered AT ALL. You can not reach a person to speak to by phone (a message says the queue is full and asks for a callback number, but no one calls you back ever), no response by email, and "live chat" is a bot that sends you back in a loop telling you to call customer service. Second order (unfortunately I ordered two separate deliveries at the same time) arrived but was NOTHING like expectations. Upgraded to highest, most expensive superior size, but instead of a dozen white roses, the order had only ONE rose and the rest filled with a few daisies and baby's breath. Bloomex claims that because the colour scheme was the same, they had every right to substitute a fewer number of cheaper flowers and still charge for the upgrade. Hugely disappointed. Call your local florist and order directly from them instead. Also look up "scam" and the CBC investigation about them!!
Simple and easy. The whole process was exactly as expected and the price was good.
The process was hassle-free. I always got remainders on my mail regarding the various stages. I will gladly reuse their service.
This is the 5th time I have ordered from this company. Always satisfied with the product. The last one on the 13th of June had a delivery glitch but they added chocolates to the order to compensate.
This is my third and last time trying to use Bloomex. First time they delivered a half dead bouquet and after sending pictures of the embarrassing arrangement, they credited me 50% of my order. I tried them again - delivering my flowers three days late. Foolishly, I try again and I am currently waiting for my delivery to still be made that was supposed to be made over 24 hours ago. I tried calling only to have the line cut everytime I called. I cannot stress this enough - do NOT use this company. There are better options out there. They never give refunds, you can't call through to speak to anyone, they deliver terrible product that comes days after the date you pay for it to be sent.
Ordered flowers for Valentine's day and paid extra for delivery on the actual day and the flowers came two days before. They also look nothing like advertised. Do not recommend for anyone.
My boyfriend ordered flowers for his mom to be delivered on Saturday...it is now Wednesday and they were never delivered. He called twice to ask for updates and was given little information. After speaking with a customer serve rep today, he was told they could not deliver the flowers to her area. Nothing was ever communicated and the customer service over the phone was absolutely horrible...be prepared to be put on hold numerous times without being warned. If you are looking to spend money and receive nothing...order from them! :-)
My go to for long distance birthdays / life events. Great value and always well recievied.
Bought a sympathy bouquet for my friend who just lost her mom in Ottawa Ont. $100 + paid extra for an upgrade to a deluxe bouquet. (White Lilies and white roses). I have never been so disappointed and embarrassed. Never will I order from this company again.
Easy to navigate website and a great choice. Flowers delivered next day and they didn't disappoint
Have to change my review— ordered a delivery for Valentine’s Day. Confirmed. Paid. Delivery paid. Everything... The order showed up at the door two days early when the recipients weren’t even home. I called multiple times and there was no answer on the 24/7 customer service line. I left a voicemail and nobody has responded to me. I sent several emails. I got one response saying I can have a 15$ credit on the account... No thanks! I expect a full refund because I paid for something that was not executed according to the contract! Poor service in this case and I’ll be vocal about it. Order number 3045097 should be fully refunded! It’s not “delivery at some point the week of Valentine’s Day”. It was FEB. 14th!! That’s what I paid for, that’s what I purchased.
This is what they called a “designer bouquet” for valentine LOL. Was supposed to come with a teddy bear and some chocolate but never saw anything. And guess what I received a coupon as my cart (they wrote the note behind the coupon). And the customer service is so poor????????♀️ Will NEVER buy from them again
The order was placed to be delivered in December 23rd. The order had not been received by late afternoon early evening so I attempted to contact Bloomex. After many attempts finally someone on the online chat advised it would be delivered by 9 pm. The order was not delivered so I again tried to reach out to Bloomex, after a very frustrating almost 30 minutes I was assured it would be delivered before Christmas. It did Get delivered however I ordered a gift basket with Christmas arrangement and a gift basket with crackers were delivered. Very unhappy and dissatisfied!!
2nd time I have used this company to send flowers from uk to Canada My sister in Law was so pleased with her fabulous flowers I’m happy to send her birthday present through Bloomex
Loved my roses for Mother’s Day! I loved the variety of colors of the roses.
I orderd an engagement bouquet yesterday and it was beautiful! Very quick and professional service. Everyone loved the cake and it taste was amazing. Will definitely order here again.
I love love love ordering from Bloomex!!! I live in Australia and I am always ordering flowers/plants home to my mum in Canada. I have tried a few different online florists, but I find Bloomex are the best, so I online order from you now. Perfect place to order a flowers!!!!!
just cant wait to see the surprise smile on her face.
Update :: after some back and forth Bloomex did make it right and resent the order which was thankfully beautiful. I am still uncertain if I would use them again as the quality of the first flowers should have never been delivered and it makes me question whether this would happen again! I was not impressed at all with my order that arrived today. I wasn't expecting perfection, but I'm curious how the flowers that arrived look remotely like the website photo.. very disappointed... and embarrassed to have sent these to a family member. I know the pictures aren't at all what the product will look like but this is no where close.
I tried to find a local florist to supply arrangements to an elderly aunt in her new senior's residence in Edmonton, but many charged delivery, didn't have good websites, were apprehensive about dealing with me in Ontario.
Many times when I order from a “teleflorist” or an internet florist, I am usually sadly disappointed when my gift arrives. I have actually been embarrassed in the past. My experience with Bloomex has been different. The flowers are gorgeous and they live longer than the typical ones you get elsewhere. I was fortunate enough to have had a coupon too, so that made it a no-brainer to order from them. If you are concerned about having your gift recipient getting a quality product, go with Bloomex.
Great customer service! I was initially disappointed with a mistake that the flower shop made, however they were kind enough to refund half of my purchase amount and give me half in vouchers. I will definitely be using them again.
I love the Bloomex Company. I've been using the monthly subscription for a few months now (for others and myself), and I've been consistently impressed with the quality of the bouquets and how long they last. Plus, I love the company's commitment to being eco-friendly - that's really important to me. Highly recommend. My Bloomex delivery is something I look forward to every month, and the beautiful flowers never fail to cheer me up.
I have used Bloomex before and recipients have always been pleased with the lovely arrangements they receive. Prices and service is excellent.