Reviews of Shoppers Drug Mart (Florist)

Dino

Generally I find myself waiting in a line of 5 or 6 people with only one cashier. Other times I have stood at the checkout counter for 5 to 10 minutes alone waiting for a cashier. I will not support self checkout. I’ve actually avoided shoppers for so long I don’t think I’ve been there in 6 months. Ive gone into shoppers several times looking for an electronic item on sale in the flyer which they never have. Why advertise it in the flyer if you don’t carry it?

Prudence Newton

After moving to Elliot lake I had my prescriptions transferred to this location. What a bad idea. Prices are CRAZY!!! Staff is uneducated. And wait times are pathetic. 24 hrs to be filled.? Think it’s time to transfer my business to Rexalls.

Kathy and Rick

Have been with them for years, and not sure what has changed, perhaps a new owner or pharmacist, but we recently moved our prescription files to another drug store. Personal service and assistance almost non existent, not reading our prescription file notes, etc. Very disappointed.

Brandon

Great staff and service

LISA DUCHESNAY

The new owner has a bad influence, she worked at Rexall before and treats clients very poorly if nobody is nearby. Argues about everything, yet is all sweet and pleasant in front of a crowd. She is lazy and sneaky. The store is the usual SDM set-up, the cashiers are very helpful, pharmacy staff do their best but there is a constant turnover of people, so nobody knows you even if you are there most weeks. Staff part time pharmacists are excellent. Post office trained staff are terrible. incompetent and slow. Best to go to central Post office building for parcels, or use the mailboxes for letters.

madmadi

Im going right now and they have everything. I highly recommend coming here for anything, and the employes are really nice!

Lynda Chandler

Stood in line up of 6 people waiting to checkout. Only one cashier handling cash and lottery purchases. Other cashier standing at self-checkout to help credit and debit customers, but no one using that checkout. She did not come over to open use another till to help with the lineup of customers. Likely told by management they want to force us to use self-checkout. So we were waiting and waiting as the single cashier struggles to serve us. We can't use self-checkout because it is a cash purchase. Finally I left store and went next door to Rexall to make my purchase. Quick service at checkout there. When a store installs self-checkouts they are not interested in providing convenience. They want to reduce employee wages at the expense of customer service. Avoid those machines like you do the illnesses you usually have to go to the drugstore to treat.

MChristine Ouimet

The staff inside were very pleasant but as I walked outside with my purchases I was met with a cloud of cigarette smoke. This was at 9:21pm on Monday, June 29, 2019. The smoker was a female Shoppers Drug Mart employee wearing the blue shirt. She was standing outside beside the in door. I am a survivor of cancer and I don’t need to walk thru smoke when attending a local pharmacy.

Celeste Bouchard

Me and my friends go there all the time to buy make up

dawson lalande

I have a really hard time trying to get my meds from this one physician there a colored older lady gives me a very hard time and is very nasty toward's me????????. On the other hand the male physician is very nice to me and helps me with everthing thing I ask and give me break's all the time????

Cristine Boyer

Over the phone service was good.

Katherine Stephenson

Great store, can collect pc optimum points.

Daniel Rene Lamarche

The pharmacy is getting so BUSY Now no personal contact shoppers drug Mart over two years can't REMEMBER my Name I feel like I'm not a Person Anymore, I'm client number #******?

Denise Duquette

Very upsetting! I called to renew prescription and four days later they lost it. Who does that? No call back ! My doctor is now on vacation still no prescription! Very upsetting! I have been 18 years with shoppers I never knew that EL shoppers can be so uncaring and disorganized and so incompetent!

C.S. Dugas

Always very helpful, friendly staff. I like having the option of self-checkout or a staff member if I need additional assistance.

Poppa Pips

Check medications before leaving the prescription counter. Twice I was given the wrong bag of medications for my toddler. Highly dangerous for seniors not paying attention or poor eyesight whom dont notice. Tried to take to manager on duty whom simply says "oh you should contact the store manager".....what do you think Im trying to do! Do ur job before someone gets hurt

nevada john

Unbelievable this shoppers. Very rude. Some of which the older works seem to be racist. Was accused of stealing . Even went as far as charging me saying they had on video . But then when I was ready to bring it to court , they said they make a mistake trying to be apologetic. Lmao Sad store. Only ever one worker at the register when there's a long line. When I ask for help I always get rude responses. This has been going on for some time. With not only me but many others Are saying staff there treat people of color differently. ???? Terrible just terrible service. Minus 10 star

Craig Holmes

They could be faster with prescriptions

Dave

Go to rexall for prescriptions. ???? I asked the pharmacist if they would eat the prescriptions fee that's not covered by my drug plan. They said No so I found a drug store that would. You guessed it!

Emjay Halfmoon

I was told 15 minutes to wait for my script but it turned into 1 hour and 20 minutes later!! Upon checking the whereabouts of my meds at 15 minutes, all 6 people behind the counter couldn't serve me, was ignored and then told to step aside so another customer could be served! my 'script wasn't ready yet....1 hour later, my unhelpful pharmacists clerk couldn't find my meds and forgot my name. When they finally did get it to me it was more waiting to talk to another person who was standing around talking to one of the other 6 people practically the whole hour l was waiting!! Very disappointing customer service. I shant get any more scripts filled here unless I absolutely have to after hours.

Krunal patel

Very rude shopper ever I have felt. Very rude and racist staff in canada post pick up. Please remove them. I was in the long queue and when I got my number then she said your post is here but is not ready for pickup and i was as per mentioned time in my receipt. Very very rude. They don’t know even How to talk with customer. Never again

Alishia Townsend

Had my son's prescription faxed over from his dermatologist yesterday went to go pick it up was told I'd have to come get it first thing in the morning and that it would be ready I got there in the morning prescription not ready and then to find out it wasn't even anything they needed to mix it was just a tube of cream they had to put a label on my son didn't sleep at all from the discomfort in amount of pain he was in because he couldn't get his prescription.

Jason Warnock

Always good service and friendly staff

Brian Murphy

Convenience store prices on most items here. They also only have one cash open to coerce you to use the self checkout.

Cecile Sigurdson

No enough saff at cash.

Kelly Black

Love the shopping and the rewards.

Amanda Rickwood

Staff is rude I was yelled at from across the store for not wearing a mask I'm exempt the staff member embarrassed me to the point of me shopping there only when I have to she could have just asked me in private quietly the staff stands around talking half the time instead of working I sat at self checkout for nearly five minutes before someone stalking shelves had to break up their chat hour for someone to help me ... Pharmacy can never get my refills on time so I switched pharmacies the way people in this business act is gross and it represents management hire more staff that's trained in the accessibility for Ontarians with disabilities act ...

Jennifer Stalker

went into the shoppers and stopped at the pharmacy to ask where to find a product. Person standing in front of me, looked at me then turned and walked away, no can I help you or someone will be with you. Another person in the pharmacy quickly came over and helped me find my product. one rude person and one very helpful person.

Richard Mclean

Prices are outrageous. Some items are 25% more than most other stores. However, that is management and most of the staff are friendly.

Jose-Anne Leclair

very unimpressed. went to fill a prescription today. was told it would take 1/2h, took over 1h 5min. after 35min I was told it would be 1 min longer and they hadn't even started mixing it yet. I was in a rush and would have appreciated more honesty than that. when it was ready there was no paperwork included that usually explains what the medication is for and side effects etc... neither the pharmacist nor the pharmacy assistant took any bit of time to explain the medication, how often to take it, etc... very disappointing and lacking in customer service.

bruce cooke

phone number posted on shoppers site goes to fax. unable to call.

gerda g

Great staff! Great service!

Cheryl Sheppard

This store I personally didn't care for. I went in to get a prescription filled and I was told to come back the next day and pick it up. When I went there the next day, not only was it not ready but they hadn't even started it. So I will switch drug stores.

Deadman Walkin

Fast and good service 10/10 would recommend

Cathy Miller

This is the WORST Shopper's Drug Mart I have ever been inside. The pharmacy staff are unprofessional. They will only refax my doctor after 1o days if the doctor does not respond. When speaking with my doctor she said she never received a fax from them and was concerned over the 10 day wait to refax.

Janice Cook

So frustrated, store owner Ana Lees unapologetic, 3 weeks to get monthly medical supplies, put you on hold and forget about you, no advance phone call of delivery, not at home, product goes back to store and nobody calls you to follow up, told my phone was out of service, wrong product ordered - have to wait another 3 weeks UNBELIEVABLE!!! Switching to REXALL, they can have product in store within 2 days of request and free delivery, talking with them on the phone, they asked if it would be okay to put me on hold - at last - some courtesy!

nicole morrissette

pharmact big let down since new owner. everymonth there is a problem, cancelled one of my meds for no reason , meds that have been taking for years, without Dr. o.k. or even checking with me or anything. will be changing pharmacy, had enough of having deal with withouth them adding more stress to my life. very dissapointed and someone needs to check up on them to find what the problem is there right now.

Gaston Gaudet

Store often does not honor the advertised items in their flyers. - Cream 2 for $3 in flyer but $3.09 on the shelf ( staff : - sorry error in printing - no sale bacon anywhere in sight in the morning of the first day of the sale Wife has to get stuff but I will wait until Loblaws and Shoppers develop an honesty streek.