Reviews of KW Flowers (Florist)

Anna Maree M

Flowers received were beautiful and well-arranged. Helpful staff.

Sara White

Sent these to clients and I received a message as soon as they were delivered that they were quite beautiful! Thank You ????

Helen McKay

We received a floral arrangement for our anniversary, from this florist through Lovingly.com. Two days later, all the flowers had dropped off and the greenery started turning brown. I contacted , twice, to let them know, and I never got a response. I would not recommend anyone to use this florist. Very disappointing.

N A

Great customer service.

Kate Leonard

**update:. Kw flowers never responded to any of my communications. I received an alert that flowers were delivered today. They were in good condition and similar to advertised arrangement. If you choose them expect late delivery, no communication, and realize they do not alert deliveree that they have received flowers. I had to call my family to tell them to check their porch when I got a delivery notice. The delivery person had not knocked or rang bell. While the arrangement was nice, this experience has been a thumbs down. I ordered flowers online for delivery today and received an email confirmation of the order. My card was charged and the flowers were not delivered. My calls have gone straight to voicemail and there was no reply to a Facebook message. Disappointed in the lack of communication and customer service. I will be contacting my credit card company and the Better Business Bureau if I don't have resolution by tomorrow.

Alex Cavanagh

Flowers have lasted over a week and still look great!

Marco Machado

made an order for a trio of roses with plush teddy and a balloon. Wife only got 2 flowers. No balloon, no teddy. No reply from company. Neither by phone or email. I left two voicemails and two emails. Shady company. Will rip you off and ignore you. Never will deal with them. disputing the charge with my credit card company

Savannah S

Reliable, on time, and beautifully arranged! Looked exactly like the pictures on their website. Highly recommended for every occasion!

Chloe Elliott

Flowers arrived on time and were beautiful! Communication from them throughout was excellent as well.

Mary Ann C

I had originally thought KW Flowers resolved the delivery problem I had but it was a neighbour They delivered the initial arrangement to the wrong address...left it on the porch of a family who's on vacation When my sis called to see why her gift wasn't delivered, they dropped off a replacement arrangement begrudgingly (after asking me to go 6 blocks to the person at Chalmers St South - I'm North - to ask if they had my flowers..I declined).. left it on my steps, in a puddle, in a rainstorm despite my having been at home at the time and having a huge covered porch The soaking wet arrangement was very inferior to what was ordered.. cheaper flowers and, instead of the chocolates sis paid for, there was a sogging wet pkg of $0.99 cookies The next day, an arrangement turned up and I assumed it was KW Flowers making it right but my neighbours daughter had visited to water the plants, found the 1st arrangement on her porch and delivered it herself KW Flowers messed up the delivery Had my neighbours daughter not noticed it, it would be sitting on her parents porch for another 2 weeks and the inadequate replacement arrangement would be all they were willing to do Unacceptable

Kyle Coleman

From the design to the delivery couldn’t be happier. The flowers are stunning. Thank you for creating joy in our lives time and time again. I’ve used the team at KW FLOWERS many times as they are always fresh, always on time.

Jan Laffin

Very disappointed in the size of bouquet for the cost. I received a bouquet the week before for way less money. I’d love to share a comparison photo but I am unable to.

Kimberley Eng

The flowers were perfect. They arrived exactly as planned. My sister was elated with the smell and beauty. It was a seamless online experience.

Jen Sib

We work with KW Flowers at the Kitchener- Waterloo Symphony. The floral arrangements are always beautiful and fresh, and last a very long time. Our patrons and event attendees often comment on how pretty the flowers are. Thank you to the KW Flowers team!

Emily Godin

Excellent selection of house plants. I also loved the outdoor succulent selection. I assume these are only out in the summer. Something different every time you go here!

L Bournissen

You are great, perfect floral arrangement and perfect delivery time, I really appreciate your fast and accurate attention, thank you so much.

James Kroetsch

Super cheap for what she got..

Debbie Laginskie

The flowers were ethereal...I chose an arrangement called Graceful Embrace and my friend said she felt that very thing in their beauty!

Gaspe Gal

The arrangement we ordered for our Brother's funeral was just beautiful. Thank you for making us happy on this sad occasion!

Lauren

I really wish I had read the reviews before ordering from this place online. I guess this is what you get when you pay for the “premium” $110 warm wishes gourmet basket that is supposed to have “a bountiful collection of cheese and crackers, salami, and fruits”. I paid a total of $149 however the contents probably could have all been purchased at the grocery store for 40 bucks. Lesson learned. Based on other people’s experiences on here I feel like I shouldn’t even bother reaching out to them for a refund. Will not be a customer here again.

Alex Cardoso

Order arrived super early and the arrangement looked great! Would order again!

Emily Daniel

Edited review: We stopped by the store location and spoke with the owner. It seems that there was an unprecedented number of orders sent in online and the shop is overwhelmed. It’s clear they have been dealing with many angry customers. After a kind conversation we were able to straighten out the order and came back the next day to pick up. The flowers are lovely and just as expected! I think I will give this shop another chance to shine at a less busy time of the year. Overall I think customers are confused and just a few staff are available to reassure and get orders out. Original: My partner ordered flowers for me on the 13th for next day delivery. We were of course hoping that the flowers would come on Valentines but understanding that it was a busy time and Sunday followed by a holiday Monday. We were expecting the delivery to come around Tuesday and that was fine. It’s now Friday we have not heard back from the company despite numerous calls and several emails and my partner actually wants to go in person this afternoon to see where the arrangement is. The automatic emails coming through “successful delivery” “rate our service” are only adding more confusion to this situation.

Ann Mealey

Great Store

Ejiro A

Got this for my friend who starts a new job and she Loves it! Had no idea the plant would be this tall and I’m so happy about the purchase and timely delivery! Definitely recommending you to all I know!

Richard Carvell

I drove by on Canada day, a guy was busy doing inventory when I wished him a happy Canada day and asked if he was working, he said not really just doing inventory but do I want some flowers and proceeded to open the store for me so I could buy some lilies for my wife who was called in to do a double shift. Really sweet guy, think his name was Scott

Anita Corchuelo

My friend from Texas sent me some flowers, the person who delivered them just left the flowers at the entrance of the building!!! I received a call from someone that lives in my building, she just called the number in the receipt. When I called the shop they said that they left them with "security" what???? The flowers were beautiful , at least.

Janice Fleming (janicesellskw)

Always receive great service and love the arrangements whether bouquets or arrangements they strive to work with flower restrictions and colour requests. Latest arrangement was for a 90th birthday and she loved it! Thanks!

Brinn Heseltine

Awesome assortment, my wife received them while I was away at work. She loved the Lindt Chocolate Hearts, as well as the beautiful arrangement! Will be back!

Mark Wilhelm

Worst experience. My wife should have had her Valentine roses but they didn't arrive till after 4:30pm when her shift ended. She never saw them and I'm out over $100. I will never use this company again and advise you to find another Flowershop.

Greg Toombs

I visited late (Google said closure at 6 but the sign said 5). Despite this, and despite a bit of chaos in the store from moving some plants indoors, the owner (?) got me a lovely potted peace lily with a card.

James Campbell

Given the reviews I shouldn't have ordered from this service. I ordered two sets of flowers for my wife and daughter. At 10:10pm (yes that late) KW flowers delivered one of my orders (not both). This of course waked my wife and newborn. I've also been charged for 2 arrangements even though I never got both (however I did get both messages I had written on soaked cards since the vases water leaked everywhere). Lastly, KW flowers aren't answering their phones. Their message machines for both locations are still full and I'm not going to hold my breath that they reply to my emails.

Mary Cookman

After a long waited experience I would like to share my story with this company. My partner ordered a bouquet of tulips for me on Monday (05-11) to attempt to make me feel better with the circumstances surrounding COVID-19. He waited for the flowers and they never arrived. Today his credit card was charged and the profile stated that they were delivered, to which they were not. I took it upon myself to find out what had happened. The Kitchener Location (specifically Bonnie) provided me with the most beautiful of bouquets with a vase and a succulent included (which were not in the original order). She explained how they have been backlogged since Mother's Day and it had been crazy. She recommended me to speak to the Owner (Scott). The Waterloo Location was incredible. I spoke to Scott (the Owner) just to inquire about what has been happening. He stated that his business has been crazy since COVID-19 and that from over 1,200 deliveries, I was the second person to reach out. From a business owner myself, I realized that this wonderful man had gone out of his way for so many people. A truly dedicated person towards his business and the struggles with COVID-19 on the floral industry. All in all - yes my delivery was mixed up and never was delivered. BUT - The staff at the Kitchener location went ABOVE AND BEYOND what they needed to and Scott (the owner) was as attentive as an owner can be. I'd give higher than 5 stars from the entire experience. Well done folks!

Chantal Gilroy

my mother ordered flowers for her mother for mothers day she paid with her bank card and the flowers have yet to be delivered to my grandmothers house. and we can not leave any messages nor can we get a hold of anyone at the shop for a refund or to find out what is going on... worst service ever do not recommend at all. thinking we got ripped off bc we paid with bank card Visa. and can not get refunded threw it bc the payment was already accepted.....

Scott Sim

Outstanding service! Outstanding quality! Outstanding floral design!

Angel Mitchell

Reading some of these posts I have to laugh as I have used KW Flowers for our Corporation Rogers and they have always gone above and beyond. We have called needing flowers ASAP and with out question they have been delivered and Breath Taking. The Customer Service has always been A1 ensuring every detail is met! Thank you KW Flowers (Scott you and your staff are Great) for the quality that we always receive and the Service! Here at Rogers Communications we are proud using your establishment for our business Needs!! Christina Mitchell Brading

JP Denomme

If the delivery doesn’t meet their timeline or you’re not home when they want to drop it off, they’ll ditch the order with whoever is close by- assuming that you know them and will care for the delivery.

Andrew

Didn't arrive when promised, when I called about it they couldn't find the order, then couldn't process a refund when I wanted one, and am still waiting on the "manager" to call me back about the whole situation. Still no word if my delivery has even made it. Don't order from these people, they clearly don't care about their customers.

KyKy Lapo

Great selection , Fast Delivery , Service was amazing. Will be ordering again in the future.

Jan Laffin

Very disappointed in the size of bouquet for the cost. I received a bouquet the week before for way less money. I’d love to share a comparison photo but I am unable to.

Alice Figueiredo

I recently contracted K-W flowers to decorate a Church for a work celebration and they did an amazing job. Received many compliment on the flowers. Customer service was amazing and willing to help. Thank you.

james redfern

Ok...so I decided to send my X some flowers 'cause it was her 50th ...a milestone. Had no idea who KW was but just rolled the dice. I liked the fact they rolled the shipping cost into the price of the flowers. I ordered the "Florist's Choice"....a mystery bouquet of seasonal flowers. I had no idea what was going to be sent. My X was NOT happy. She was ecstatic. She sent me a pic of the arrangement ....I was blown away by the size and quality of the arrangement !!! I guess -by a fluke -the arrangement had Lillies in it ....her favourite flower. Go figure. Thx KWF

Victoria Berry

Ordered a bouquet for my bestie for her birthday. Chose same day delivery and ordered them at 11am. Wasn’t sure when they would be delivered, left one star out due to lack of communication in that regard (didn’t answer the phone). Friend got the flowers at 7pm. Wish it was a wee bit earlier but they kept their word! Flowers are fresh and very pretty.

Tori Strickler

The KW Flowers Team did my wedding last August, and even in 30 degree weather, and a 1 hour drive to Toronto, the flowers looked perfect all day! Love the friendly service of Scott and Marci. I will definitely use them again for my vowel renewal.

Emily

Hello KW Flowers, I hope your day is going well. This was my first time ordering flowers from you. My best friend just received her flowers. She was very honest with me that while the flowers and balloon were beautiful, they did not arrive with the best care or concern. The delivery man laid her vase/flowers on its side, when left on her porch. This made the water pour out of the vase, the note from me was completely soaked and some of the flowers had to be rearranged. Her and her husband had to clean the mess up, which just is not the experience I wanted her to have on her birthday. I am disappointed in this experience. I wanted to let you know this, so this experience will not happen to future customers. I really wanted this to be a special experience. I understand these things can happen, but it is very unfortunate. I hope you can let your delivery team know about this experience. Have a good rest of your day.

Donni Jamieson

We also got caught in the Valentine's Day fiasco. My husband ordered the flowers a week in advance as he was out of town on the day. The roses weren't delivered that day. Very disappointing. When they were delivered the next day (Friday), to my work, I had already left for the day. The delivery person said to just put them in the fridge. When it was pointed out that it was a long weekend, she just said there was lots of water in them and left. We also called to no avail. Will never use this florist again and will definitely not recommend them.

Jay Field

Great experience with the shop owner. Highly recommended

Gbenga Adeniyi

Easy to navigate through website. Found what I wanted and it was delivered fast.

Matthew Greck

Recived an over priced poor quality arrangement.

Meagan Mienstra

While I deleted my last review because the problem was fixed and the flowers were delivered to my mom my 1 star rating stands. As a lawyer I cannot condone the Privacy Act of of Canada being violated/breached. Someone from this company called my mom and while she said that they were nice they went into detail with her about me posting reviews about their company, reporting them to the Better Business Bureau, and all the details of my transaction. This is not ok and violates my privacy. They also went on to tell her that they “saved all my posts” ....is this a threat??? Luckily for me I know the law very well and am not affected or threatened by this however I do not appreciate it and I will not tolerate it...Thank you for fulfilling your responsibilities in delivering the flowers that I paid for but I will not be doing business with you again. I will retract my Better Business Bureau complaint and other reviews as it’s the right thing to do but I will not be bullied or threatened into doing so. Also the rude and threatening voicemail that was left for me was both unnecessary and unprofessional ...i did not appreciate that To call me a liar on the BBB website was also funny to me - all you have to do is look at all the other poor reviews and 1* ratings (and there are many) to see who the real liar and problem is

Tess Cayanan

Wow, i was surprise when i received my flower arrangement from Kw Flowers, they were so beautiful, fresh and vibrant . Thank you for all the wonderful service and promptness .

Paul McAfee

Wonderful basket and deleivered on time, even though there was a major snowstorm and many businesses were closing for the day. The staff were amazing by the basket - thank you. Also , the hand written note for what I wanted to say was a nice touch.

Zohar and Anita

I bought 3 sets of bouquets for my 3 cousins whose dad passed away. While they delivered the flowers on time, I was disheartened to see that the bouquets were quite sparse. I chose the "Premium" (there are 3 levels and I chose the largest) option which cost more money, but when I saw the pics of the bouquets they were definitely not worth the $300+ I spent cumulatively on them. I will not be ordering from them again, I'm sorry to say!

Matthew Edwards

Read the other 1 star reviews, they're legitimate. I would not recommend their delivery service.

H M

Great service great product Easy website to navigate

Shannon Skye

Not normally a reviewer but our experience was upsetting.. My boyfriend whom normally would never would make such a gesture decided to surprise order me roses to my work. He got a notification saying they were delivered on the Thursday (I did not receive anything) The following Monday he asked if I had received anything, at this point likely disappointed he called the store to see and get them finally delivered, once they came to me Tuesday it was an entirely different get well soon arrangement and note that belonged to another lady who had received mine. I've called twice between 2 days and since been told "ya, they're screwing everything up back there.. someone will call you" but I'm not holding my breath. Upsetting experience as not only a receiver but for the sender who likely wont try again in future from the hassle.

Richard Steinkraus

Very happy with order and service. I asked for a very customized arrangement and somehow the florist was able to create it. Thank you so much.

Janice Wren

Same day free delivery & the flowers are stunning!

Maddie Fraser

Flowers were very beautiful but the delivery was an hour late and it kind of ruined the surprise of getting flowers delivered to my work from my husband when I had to wait around for an hour after my day was done in order to receive them. Their website says delivery to businesses would be before 5pm and they didn't come until 6pm.

fred lamka

Easy online ordering and received on Valentine’s Day but full order wasn’t delivered. A little disappointing on such a special day.

MyLinh Zepeda

I would rather get discounted flowers from 7/11 rather than get flowers from here! The flowers I ordered verse the flowers received were complete opposite. When attempting to contact the team, my calls and emails were ignored. This is ridiculous and I urge you not to support this business!

Todd Murphy

Not sure what to say. Dealt with KWFlowers for many years. Did Mother's Day order Wednesday for Saturday delivery, nothing executed. I've called and emailed Sunday, Monday, Tuesday, full Voice mail, no answer, no response. Not sure what is going on with them, one can't run a business like this. They are still online taking orders. I'll never do this again. We fully understand things happen, silence is the worst.

Firyal Ramzan

Got some lovely plants from here. They have a great selection and variety of plants at the store, definitely a must-visit for those looking for plants :) if looking for a specific one, it's a good idea to call ahead and see if they have it, just because of COVID.

Lindsey Troville

Husband ordered a vday bouquet. Not only was it not delivered, but VM is full and he can't reach anyone by phone or email. Buyer beware!!! Edited: they arrived 2 days late. Half dead, deflated balloon. Don't worry the offered a 10% refund ????‍♀️. Very unprofessional bouquet wasn't even impressive for 75$ paid . Do not use!

Bob Moran

Hello KW Flowers, I cannot express how disappointed I was when my wife opened her “Valentine’s Day Special Bouquet (Premium)” at Valentine’s Day dinner, to find 3 roses and 6 closed tulips. This is the absolute worst flower arrangement I have ever seen for $85.00! I could have spent $40.00 @ FreshCo and given the love of my life, a truly premium bouquet. Shame on you and your false advertising. You should change your name to Who Cares Flowers!! Very Unhappy Customer Bob M, Kitchener

Angela McCall

My daughter's ordered a Mother's Day bouquet for me, they both live far away. I was so happy to receive it; however upon sending them a picture of what I received it was not even close to what they ordered or paid for! They are both University students! What a rip off! They could go to the supermarket and buy several bouquets of fresh cut flowers for what they paid for this size of arrangement! Paid for roses and got daises! You should be ashamed of yourselves KW Flowers!!!! You cannot even call to discuss because their mailbox is full and they cannot accept anymore messages! What a way to ruin a nice and thoughtful gesture!

Gary Johnston

Excellent!!

Bob Moran

Hello KW Flowers, I cannot express how disappointed I was when my wife opened her “Valentine’s Day Special Bouquet (Premium)” at Valentine’s Day dinner, to find 3 roses and 6 closed tulips. This is the absolute worst flower arrangement I have ever seen for $85.00! I could have spent $40.00 @ FreshCo and given the love of my life, a truly premium bouquet. Shame on you and your false advertising. You should change your name to Who Cares Flowers!! Very Unhappy Customer Bob M, Kitchener

Dan Kimmel

Placed an order for Valentines day for delivery to my wife's work. They were never delivered despite receiving a delivery notification at 7:30pm when most normal businesses are closed. Called the next day and the owner gave me some excuse, asked for 5 minutes to review what might have happened. Call back 15 minutes later after no phone call, find out he's left the store for something! I'll never order from this place again. Update: I had to chase the owner for 3 hours to find out what was going on. Turns out they just check off the item as delivered so it doesn't charge them money for not delivering on time. They stopped answering calls for more than the last hour of their day. They delivered the flowers at 5:28pm the following day to my wifes office (which closes at 5:30 same day delivery my behind) and they look nothing like what i paid for. Got the "My Love Grows" deluxe bouquet which is meant to have roses and literally none were there. Literally the worst service and product I've every paid for. I will never use this florist again, and will advise anyone who asks the same.

Krystle McHarg

I called at 9am the day before Mother’s Day in the hopes I could pick up some flowers, but not having high hopes with how late I left it. The lady who answered was so kind and told me she could have them ready within the hour for me. When I picked them up they were beautiful, I will definitely be recommending this place!

Christine Regan

DO NOT ORDER FROM HERE IF YOU WANT DELIVERY!!!!! Someone bought me flowers for my Birthday from here. They called me after dinner and asked if I had received them to which I replied that I had not. They called the store and of course no answer and the machine was not taking anymore calls. At 7:10 I got a text saying that they would be there soon from the delivery company, ten minutes later another text saying that they could not find me and asked if I would call the number. I called and got no answer all while watching a vehicle sitting in front of my house. The vehicle drove off and 15 minutes later my neighbour shouted up with my flower that they had left at her door. Just then I received another text saying that the flowers had been delivered. I went into the store and explained what had happened to the clerk. She apologized and said that she would offer me free delivery. A friend had just lost a loved one so I sent her a plant and took her up on the free delivery. They called my friend and said that they would be delivered that afternoon and got her buzz code. The plant did not arrive at my friends until 9:15 pm. After she had already gotten ready for bed. The plant was supposed to be a thoughtful gift that expressed love, not an interruption that causes stress. I called and spoke to the clerk again and she said the owner would be in touch. That was 5 days ago. As of the time of this review they have not bothered to reach out to make it right.

Simrit Sidhu

My friend's mother passed away and given I'm in the U.S. and can't be there for her personally, I thought I would send her a bouquet and balloon. It was quite pricey and the worst part is that I have been calling in everyday for a week asking where her bouquet is, since it was never delivered. Now I will have to find another florist to deliver to her a week after her mother passed.

Rebecca Ferguson

Great florist! They delivered beautiful, birthday flowers to my mother, even making sure to deliver them before she left for work at 9am. Definitely recommend!

Preia Sibdhannie

I was very happy with this Florist. They were very accommodating when I placed my order and delivered a large, beautiful bouquet on time! I will definitely use their services for my next special ocasion

Sandra Kenyon

I bought myself flowers to cheer up my home office and these really did the trick. Bright and cheery, these flowers are showing no sign of wilting or drooping after 3 days. I’m really pleased, and thinking this might need to be a weekly thing! I wonder if I can expense it... :)

Jill Strassburger

Very easy to order, they had free delivery and they were delivered on time with no difficulty. The flowers are beautiful (according to those I sent them to :-) )

Robin Jandu

Wow. Absolutely horrible arrangement. $25 grocery store had 3x the flowers of the $80 arrangement my mom received. So embarrassed. Stay away from these guys. Also delivery came at 6pm when ordered 3 days prior. Just horrible.

CQ Piett

Zero professionalism on the phone when I called to place an order, that was disappointing. I asked the employee before making a special request if it was possible, and I was assured it so long as I wrote it clearly in the instructions online. The request was that they call when they are dropping them off to ensure the right door. Those instructions were completely disregarded, and the poor flowers were left in the cold on the wrong doorstep for HOURS. If you're thinking of purchasing from this company, only deal with them in person (aka after covid) because they are not consistent or reliable enough to handle online orders. 0/10, never again.

Jenny

Ordered a standard birthday for mom flowers and same day delivery. I was pleasantly surprised that the delivery fee was free and the flowers were inside a vase! I was very happy about the product and service!

KJ

A really underwhelming arrival.

Ash Hegde

Amazing service..have used this shop before..will use again Ash

Kevin Shelley

Messed up my order and sent it to the wrong place. Customer service was not at all helpful and didn't resolve the issue.

Jeremy Rau

DO NOT BUY FROM THIS STORE! I should have read the other recent reviews posted about KW Flowers. I understand that it’s Valentine’s Day and they’re busy, but the $300 flower orders I placed days in advance were not delivered whatsoever. I called the contact phone numbers provided for KW Flowers found on my email order confirmations several times and was forwarded to a voicemail box that was full - they’re unreachable. Very disappointing (and embarrassing) experience. There are several other florists that deserve your business more then these scam artists. I’ll now have to fight them for a full refund.

James Purvis

Couldn’t recommend more! Spoke to a woman on the phone called Michelle who went above and beyond to help with my order. Flowers were perfect too!

Jaqui Nicole

All of the pink flowers in the arrangement were wilted already. For 50.00 I expected at least fresh flowers:(

Farshid Samimi

Ordered flower 2 weeks prior to Valentine’s Day to be delivered . Not only did they arrive late,they were no where near what we had asked for . Photos attached to this review . Emailed them and advised them of my displeasure and asked for re delivery of the right flowers which we paid top dollar for .. we had even chosen their so called “ PREMIUM “ flower. But despite our multiple attempts to get in touch with them by phone or email we have not heard back from anyone. Phone goes straight to voicemail. Emails go unanswered! So if you are reading this .. don’t walk away !! Run away from this shady business !!

Anne VanNiekerk

Thank you, the garden basket was beautiful!

Kelly Tagliabracci

Worst florists around! Don't waste your money! The meat and cheese basket I ordered was set on the porch in the blazing heat. The neighbour happened to find it and it was bad. When you order a basket they ask you for your number and the person you're delivering it to number so if someones not home they call to arrange another time, no one called! The owner refused to refund my money and said that he would deliver a new one the following morning. I gave them a cell phone number just in case they weren't home. No delivery and no calls! She finally received it at 4pm!! He handed it to her and said "here!" and walked away!...no sorry it's late, nothing!

Jonathan Troville

Also used KW flowers for valentine's day flower delivery. Did not get delivered. They did not answer my calls on the day of delivery. They also did not answer my calls the following day. I will have to go in there and at this point just getting the flowers is not acceptable. I want a refund.

Jeff Boughton

I am in shock. I ordered flowers for Valentine's Day, and they were not delivered. I tried calling and simply got a full mailbox message. I could not get a hold of anyone. All I would have wanted was a recognition (a call or email) that they were not going to arrive when promised due to volume or whatever. It happens. Disappointing, but it happens -- communication goes a long well. Well, no, I was left in the dark. Embarrassed that they were not delivered. Fast forward to today (Feb 15th) I try calling and this time the phone rings, but there is no answer. Mailbox still full so I can't leave a message (I suspect with countless number of people cursing you for not providing a good and timely service). Feeling defeated, I decided to try multiple times during the day however I guess no one actually answers a phone there. I was literally 10 minutes away from calling my credit card company and reporting the charge to my card as fraudulent when I find out that the flowers were FINALLY delivered. Valentine's Day flowers the next day -- always awesome (sarcasm). Pictures were sent to me of the flowers and I literally spit my coffee out on the monitor. I was shocked beyond belief at how terrible they were (pictures attached). I ordered the Bubble Gum Bliss (check their website out to see the pictures and compare to mine) and I shipped a bouquet that was equivalent to a 3 year old's day care art project. Never in my life have I ever seen a flower bouquet worth $75 (after tax) look so bad. They shipped the WRONG balloon with it, the wrong vase, wrong ribbon, and (yes get this) the wrong flower types!!! Unbelievable! If it wasn't for the message I sent with it being correct, I wouldn't have believed it was my flowers!!! Again, no communication, no email of apology or explanation, no phone call offering even, I don't know, a $2 coupon off cosmic bowling from a local magazine found in a recycling box. Did they honestly think this was acceptable? That I would accept it and go, "yeah this is cool" -- Whatever! I will NEVER order flowers from you again, and my social network in KW/Cambridge/Guelph will definitely know about this. And my blog. And my podcast. And yes, I am sure you don't care and yes I am just one person, but it's amazing what goes viral now'a'days. To all the people who have had a good experience with KW Flowers -- you are lucky. I wish I would have been you this Valentine's Day.

Mercedes B

Would not recommend this establishment to anyone. Placed a same day order for pickup at the Kitchener location, and after putting in my payment details and being charged was notified that I would receive an email once the arrangement was ready for pickup. Hours later and did not receive an email. Tried to call the number listed in the email to inquire about my purchase, but it went straight to voicemail and the answering machine was full. Did not end up receiving an email that day and was lost as to what happened with my order and if I was ever going to receive it. The next day I received a phone call that my arrangement was ready for pickup, at the Waterloo location (not even where I placed the order for) with no apologies or acknowledgement that it was now a day late and at the wrong location. Upon picking up the order, it looked nothing like how it was shown on the website and the succulents were half dead... but at that point I was done with the unprofessionalism of this company and wasn’t surprised my order wasn’t as expected. Do not order from here.

Michelle J. Peters

Absolutely love working with Marylou! She’s wonderful! I highly recommend KW Flowers!

Eva Riddell

Flowers arrived exactly as pictured on the website, the recipient was very happy. Ordering was super easy online - would definitely order again from KW.

Luzy Santizo

i places my order 2 weeks in advance, asked for the flowers to be delivered before 2pm, they were not. no phone number to be reached at along with no responded email. website said the latest drop off time would be 5pm, i stayed home until 5pm all in hopes to get them at least by then, making me 3 hours late to the function they were needed for. they arrived at 7:30pm forcing me to drive 2hrs back home to pick them up. i’d give the flowers themselves a 6/10. lots of the rose petals fell off every step i took with the arrangement, they looked wilted and definitely not fresh. i only give it a 2 star because after reading the reviews (sadly too late), i’m lucky to have even received them at all seeing as though some people didn’t. probably would’ve done better buying flowers from zehrs and putting them together myself, such a headache.

Wendy Noneyabusiness

I ordered flowers for my wife for valentines day and they were not delivered. Tried calling - no answer and went straight to voicemail. Great service huh? Never again!

Molly Beckham

If I could leave 0 stars, I would. I ordered Mother's Day flowers about a week in advance as I live out west and wanted to make sure there was plenty of time to get the order in. I paid $75 for the deluxe version of the bouquet pictured below. What ended up getting delivered was laughable. Seriously, my Mum and brother facetimed me to show how pathetic they were. I guess the one star can be for providing some comic relief to our family. The bouquet that is supposed to be worth $75 has about 6 gerber daisies in it and some very strange grape things (?). Probably $10 worth of flowers in a vase that looks nothing like the photo. I also posted a photo comparing the bouquet we got from KW Flowers compared to a one my cousin had purchased at Zehrs for $23.99. Pretty noticeable difference... The flowers also didn't turn up till 8pm. I can't completely complain because they did arrive on the scheduled day but seems like an oversight considering the celebrations are typical held in the morning. I don't think I've ever posted an online review but I've tried emailing, leaving a review on the site, and calling them (full mailbox for the last two days) and have had no luck talking to anyone. Hoping this might help!

Omar Fakhry

Amazing quality and fast delivery

Judy & Dave McKinnon

The flowers were a horrible mess! So disappointed!

Kirill Toropov

Ordered the Sweetness and Romance bouquet. Roses were not as pictured and died after 6 hours. Some flowers were also diseased. Quite disappointed

Jake Zeldin

Awful costomer service Orderd 3 weeks before and were late on delivery Called 6 times in 1 day and they didnt pick up

Miku Y. Kipling

This gift was supposed to be a nice surprise for our wedding anniversary. My husband frustratedly told me this story; he ordered $75 worth “Valentine’s Day Special Bouquet” (Product ID UFN0896) with a vase and balloons, scheduled it to be delivered on a Valentine’s Day. However not only the flowers showed up a day late (no communications made) but also it was nothing like what it’s advertised on the order page. Here’s how it’s described. -Description-------------------------------------------------------------------------------------------------- Your lovingly handcrafted bouquet of Valentine’s day flowers will be genuinely inspired! Selecting from our freshest and most stunning flowers for Valentine’s Day, our experts will design a romantic masterpiece exclusively for you and that special someone. Make it the best one ever - order today for Valentine’s Day delivery. Your arrangement will include the designer's choice of fresh blooms, arranged and ready to enjoy in a vase. ---------------------------------------------------------------------------------------------------------------------- Came in with only two types of flowers: bunch of orange tulips and 3 white roses - all wilted, randomly bundled with no vase but tacky wrapping paper. Where do I see “designer’s choice”, “fresh” or “premium” bouquet? No balloons showed up either. My husband visited the Kitchener store to notify the issues, looking to find any compensation, not refund. But all they could say was “All orders are final,” “We can’t do anything” and “We were busy.” So...should we call this matter as fraud now? I'm a public relations specialist and I believe false advertising should be strictly punished as it's deceiving genuine customers and violating laws. Will never use or recommend this place. Be careful folks in the KW community.

Nancy

Great automated communication. Thank you

Jeff B.

######## WARNING ######### DO NOT ORDER ONLINE! DO NOT BUY! I PLACED AN ORDER ONLINE WITHOUT SEEING THE ARRANGEMENT. FOR $70.00 I GOT A FEW WILTED AND DEAD FLOWERS. SO EMBARRASSING. I CONTACTED THEM TO ASK IF I CAN IMMEDIATELY RETURN THEM. NO RETURN. NO REFUND. HORRIBLE CUSTOMER SERVICE. $10 FLOWERS AT THE GROCERY STORE ARE MUCH NICER. BUYER BEWARE!! THERE EMAIL ADDRESS IS WECARE@KWFLOWERS IT SHOULD BE WEDONTCARE@KWFLOWERS. NOBODY FROM THE COMPANY REPLIES TO EMAILS ASKING TO RECTIFY THIS. ************** SHADY BUSINESS ************** ------------DO NOT SUPPORT COMPANIES WHO DO NOT ------------ PUT CUSTOMERS FIRST Spread the word and protect others!

Rob Langille Art

Very friendly, nice service. Small and compact shop, but worth a look. Support small business!

Lisa Bollinger

Delivered dead and petals missing. Sent email with pics so they had chance to reapond. Nothing. Do NOT order from these trashy people. Driver even looked like just released from jail.

Michelle C

I have been working with KW Flowers through the Kitchener-Waterloo Symphony for years now. They are WONDERFUL!! Such a great service and the flower arrangements are always perfect and exactly what I am looking for. Their arrangements always add to our ambiance of our events. I would highly recommend them for any occasion!

Wendy Broadbent

Ordered flowers at 2:30pmish for same.day delivery, and they arrived around 5pm, and the recipient tells me the bouquet is gorgeous. Can't complain at all :) job well done!

Tracelyn Cornelius

Run! Do not purchase. This company is advertising products that it does not have. My husband ordered a bouquet for my birthday and what I received looked nothing like what he paid for. I received more ferns than flowers and some of the ferns had nasty spots on them like they were diseased. Customer service wasn’t much help. They said they didn’t have what was ordered. What do companies do when they don’t have your order? Do they send you mediocre product? I’ve since emailed my concerns to this company and I’m yet to receive a response. What this company does premeditated deceit. I will not recommend this company and l plan to escalate this complaint. One star is too much. Horrible company. The owner should be ashamed of making his living by tricking people. Shame on you.

Ryan MacGowan

Total scam. Confirmed my order on May 4th for a delivery on May 7th. Never delivered the flowers and never contacted me regarding the lack of delivery. I tried to call multiple times every day, and the phone number just keeps hanging up and saying mailbox full. After sending a few emails.. they sent me a generic email on the 12th (5 days late) saying "Flowers were delivered to your recipient", but when I called my recipient they NEVER RECEIVED ANYTHING. So basically this company took my money and refuses to respond. Avoid at all costs.

Emily Hunt

Customer service is great and flower selection is amazing. Something for every occasion.

Shirley Monk

From ordering the flowers to my friend receiving them, the entire experience was great! I will use these guys again!!!!

Mike The Roofer Inc.

Every issue with them over the years has been met with defensiveness. Very unprofessional company. I will change this review if they are willing to address the current issue, but so far we've been met with silence. Until resolved, they remain 1 star in our minds

Kousik Das

The flowers were beautiful, presentation was great and proper care was taken during delivery. As always I am so impressed by KW Flowers team and I always rely on them to make may days a great day.

Andrea Kerswill

Great experience! Easy to order online and choose the flowers you'd like. Flowers were delivered on time and with ease. My Mom was very happy. Thank you KW Flowers!

Danny Philp

They were able to do same day delivery on the flowers I ordered, but when I called to double check and ETA on the delivery, the man I spoke to seemed as though I was just bothering him. He wasn't exactly rude, but certainly wasn't friendly. The flowers were delivered no problem, but they did not deliver the Balloons I also ordered. When I emailed them asking to be refunded, I was simply ignored. The flowers were nice and well put together, but between the unfriendly service I got and being ignored when they didn't deliver everything I ordered, I won't be using this company again.

The September Family

Ordered flowers and balloon and chocolate for my daughter for mother's Day she only received the flowers paid $143.33 for just flowers kind of sad and the flowers don't look anything like the ones in the pictures

Candice Olivier

Free delivery, exactly what you order, on time delivery and beautiful flowers at good prices.DO I say more. No excuse to not send flowers

Michelle W

I've used them twice and each time was very happy with their service. Easy to order online. Quick service and received products were beautiful. Highly recommend KW Flowers for all your special occasions.

DORA Varallyay

Owner is a very nice lady . Lot of nice plants to choose from !

Sarah Weitzel

Extremely dissatisfied with the flowers that I ordered for my mother. I live abroad and unfortunately trusted this business based on their website, and was shocked and embarrassed when my mother showed me the abysmal arrangement. I have seen nicer arrangements for $15 at a grocery store than the $50 travesty from this florist. It was skimpy, wilted, had more greenery than flowers, and a completely different color scheme than what was pictured online (was supposed to be red and orange). I will never order from KW Flowers again and would encourage others to look elsewhere.

Jorge Valois

She loved the flowers!!!

sylvia Miehm

My son and family sent me a beautiful Mother's day bouquet....2 weeks later still looking great! Awesome!

Rachael Carnohan

Wonderful selection of flowers, easy to use website. I know I can trust the staff to get the order right and delivered on time!

Janina S.

Ordered two premium bouquets for a funeral and was disappointed in the size. They seemed much smaller than what was advertised. For the almost $200 it cost I thought they should have been bigger.

Ben Koenig

Delivery a day late two times in a row.

Joseph Sarkis

I ordered flowers online 5 days prior to valentines day. My Girlfriend didn't get her flowers on valentines day. Beware.

Kyle Irwin

Ordered a delivery for Valentine's day at my wife's work. Nothing showed up. I got an email at 7:36 that night saying they had been successfully delivered. Deliveries are impossible after hours at my wife's work, so either they lied or they delivered to the wrong address. Tried calling, their voicemail is full and not accepting any new messages. I'd rate them zero, but I can't post without at least one star. Very disappointed, will not use this place ever again.

Natasha Adzic

Great experience! I placed an order for flowers this morning and had them delivered by early afternoon. The bouquet (and balloon) were gorgeous. Very easy to order, no issues. Would definitely recommend KW Flowers!

Chris Butterworth

My Mum loved the beautiful flowers and Belgian chocolate biscuits she received from KW Flowers. I placed my order over night and the flowers were delivered the next morning around 10:00. Five stars and definitely recommend these folks.

Amara Pope

Great service. Shipped within hours of request. Good variety of snacks and fresh fruits! Note written exactly as requested!

Colin McKinnon

Very disappointed with the service and professionalism. I ordered a floral arrangement with a balloon. The balloon was missing, two flowers were snapped, and the delivery arrived around 6:30pm (despite ordering 12 days in advance). When I emailed them about it, the (very poorly written) response just blamed the courier. Get your flowers elsewhere.

Bryan Van Engelen

Ordered a small bouquet for my wife for Valentine's Day. It was not small at all! What a great value, especially with delivery included. I will be using KW Flowers again! Thank-you so much for a wonderful experience.

Martin Kunze

Edit: Flowers arrived a day late +2 stars (yay they arrived) -1 star for including my name in the "want to thank" QR card... Voicemail full, does not respond to email. Ordered flowers for Mothers Day back in April .. extra $10 for some "Local florist support" fee. No flowers arrived. No call for a 'missed delivery' No response from Florist No ability to reach anyone at the shop. They are either closed, or actively avoiding people who are angry with their lack of response. If I could give zero stars I would

Life With Will

TERRIBLE!!!! They delivered my order on the wrong day when I gave them a weeks notice and they gave me attitude on the phone!

Cheryl A

Valentine flowers were never delivered and no one is answering the phone! It’s now days later...the mailbox is full and an order over $100 is no where to be seen! Horrible customer service!

Nadeen Hibbs

Amazing quality!! Friendly professional service we will defiantly order again from here!!! Even the thorns on the roses were taken off! Well priced and amazing quality. Thank you again!

Shannon Gurevitch

Very easy to order online. Lots of good selection, free shipping and arrived on time, as expected.

Annika Boodoo

I purchased flowers for a friend and they were delivered the very next day. The flowers and glass vase were exactly as pictured on the website. My friend sent me a photo, so i cannot personally attest to the freshness, size etc. of the flowers. However, based on the reviews below, I would recommend you proceed with caution.

jims comics

Problem free. Repeat customer & will be back. Thank you.

Stephen LeMieux

Kind, hard working owner, several generations in the flower business. The flowers we got must have been fresh because they lasted quite a while and smelled great!

Can Wight

This is one of the best florist in town! Prompt, helpful advice and service. My arrangements are the prettiest I've ever gotten from a florist. Highly, highly recommend KW Flowers! Thank you

Tim Clark

Really terrible experience. Flowere were not delivered on the day requested and no advance notice was given. By the time my Mother made it to her house to get them, the bottom of the flowers were unwrapped and exposed, and the flowers were wilted. When I complained to the company, I got no response. Stay away!!!

Ryan Hesse

My girlfriend loved the arrangement from you guys! It was the perfect non-distracting distraction she could get while trying to write a college paper!

M K

Beautiful plant delivered next day after placing an online order. I dont live in the area so was hesitant to use a website that simply popped up in a google search but it ended up being a great choice!! I was pleased with the ease of using their website, confirmation emails that arrived, and ultimatly the delivery of a gorgeous plant. Would definitely use their services again if i ever needed to send something in the Kitchener area. It was a stress free purchase!

Courtney Willis

I ordered flowers for my fiancee to celebrate our anniversary and they were lovely, and so was the vase they came in! Thank you so much.

Heidi Labusch

Great Service, Beautiful Flower arrangement & Customer Service was exceptional! I highly recommend them!

Stephanie Chiasson

My partner ordered the Candy Cane basket from their website. Photo looked full of flowers with white carnations, that had their tips dyed red. When I opened it, only one side of the basket had flowers. The other side had just pine greenery. A little weird for a basket (can be seen all sides). Called them next day to inquire regarding the look of the basket, that it seemed unfinished. Person on the phone told me, that's how it looks and hung up on me. No apologies for the misconception (photo vs reality) or even 'have a good day' when ending the call. I am a pretty patient and understanding individual. I understand it is just before Christmas and you are probably busy, but you still need to treat customers with fairness and a little respect. Not just hang up when they are still talking. We will not be ordering from this place again.

D C

Courteous and professional service. Many thanks

Syed Gilani

Awful experience..Scott doesn't pick up his phone..I ordered flowers for my mother for Mother's day..She was visiting me from North Bay..I requested delivery on May 14th by 12pm as she was going back in the evening..I got the flowers at 10:20 pm...Never ordering from them again...They don't even have the courtesy to apologize let alone give me a refund...Awful business..

Shirley Gregory

I give 5 stars to KW Flowers and Gift Baskets!!! Don't go anywhere else! This florist aims to please! I am a very satisfied mother and grandmother! The basket I received of a variety of plants is beautiful, vibrant and healthy! Customer satisfaction at its very finest! A special thank you to Paula!

ken jackson

We have had KW Flowers deliver beautifully arranged bouquets to my Mother in her nursing home for many years. They arrive once a month and absolutely make her day. The flowers stay fresh for a couple of weeks and the next months delivery is eagerly anticipated. Monthly bouquets are a great gift idea.

Susan Fisher

The flowers arrived fresh and so artistically designed... great for my daughter's wedding!

Kelvin Lee

Ordered online from Hamilton for a delivery in Waterloo. Thank you for the beautiful arrangement and we'll order again down the road.

Brianna Pickett

If I could put one star I would, I placed an arrangement today for my Niece's 8th Birthday around 1-1:30. Around 5:30pm I called this location and asked if the arrangement was still going to be delivered because it had still not arrived. The person I spoke to said that it would still be coming but due to a large amount of orders it might come a little bit late. I am writing this review now at 9pm and still no flowers for my niece. I am so disappointed as this was for my Niece's birthday. Not only did I call and ask if it was still coming and they said yes, but I also never received a call or email stating that it would not be coming today. DO NOT ORDER FROM HERE UNLESS YOU WANT TO HAVE YOUR MONEY TAKEN WITHOUT ANY FLOWERS TO SHOW FOR IT.

Dagmar Neves

Excellent local service, ordered from far away, on line. Called soon after for a quick correction on the message card, and customer service representative looked after the matter easily. Speedy delivery. I got a call hours later, from the happy recipient.

Eli Abbasov

The guy here is nice.. Bought some flowers there. Thanks

Jules Q.

The flowers I ordered online were no longer available and the arrangement ended up being delivered to the completely wrong address, meaning my friend didn't receive her flowers until a day later than originally intended (and after her birthday). The replacement flowers weren't totally horrible, but I definitely wouldn't use them again.

SoccerStar2005 !!!

The ordering process was easy and flawless. Delivery went off without a hitch. Thanks!

Dianne's Mastectomy

Where is the "0" rating star?! I ordered flowers "Premium order' for my 91 year old mother who was arriving home from the hospital on her birthday. Flowers were not at all what I ordered and paid extra for. Took me 3 weeks to get a reply from the owner Scott. His reply to his non-response after multiple calls was "I'm busy you know". Geez, aren't we all. He would not entertain the idea of a refund but said he could "throw some flowers together from what he had in the store and redeliver". Not an option as my mom had returned to hospital. He said he would not offer a refund of any sort because "it cost me money to run my business" Very rude and confrontational. He has 2 locations: K-W Flowers 460 Frederick St. N. Kitchener ON and 28 Laurel St. Waterloo, ON Wish I had read all of the negative reviews first before dealing with this busiess.DO NOT ORDER FROM THIS BUSINESS

Kate S

Perfect arrangement and same day delivery.

Aaron Meyer

Tried to preorder flowers. Showed up and nothing ready. Gave us 15 wilted roses and charged $90! We ended up going somewhere else to get more flowers we were not embarrassed to use for an internment.

cody n

This is by far the best flowershop in Kitchener and Waterloo..for over the last 10 years using them,i,ve gotten to know Scott,the owner and his staff..they are all so talented,knowledgeable ,caring and kind...our family funeral flowers were exceptional and we had so many compliments of the flowers at the wedding too..the staff always make it a positive experience

Jane Kains

My friend Ordered flowers for me for my 50’th birthday. She got an email saying that had been delivered but they had absolutely not been delivered. Also, her credit card was charged. Fine. Mistakes happen. And it’s not the end of the world. However, we have been trying to contact them to see what happened and how we can fix it and they won’t answer their phone. Today, my children ordered flowers for me for Mother’s Day and although I know that substitutions are a thing that has to happen sometimes, they ordered me a succulent garden in glass. And I received a basket of completely different plants. I also want to say that this is the only negative review I have ever left anywhere, ever. That’s not usually how I operate. But two times in 1 month people have tried to do something nice for me and they decided to try to support a local business and KW flowers has messed it up completely both times. I would not recommend this company at all.

M Medeiros

Shoutout to KW Flowers for pulling through today and even going overtime to make my delivery today. 11/10 would recommend to everyone and anyone!

Allister Bradley

Delivery never arrived, despite the email that confirmed delivery had been completed. No response from email messages, even after two day, and their telephone mailbox is full. Not happy.

Douglas Ford

My sister loved the flowers; I was just surprised by the service charge that was not disclosed until check out

Kayla Smith

Buyer Beware!

Renata Andreea

Did have a mix-up but owner did call and everything was resolved. I do recommend this shop as their quality of flowers are very nice!

Ignósi T

Beautiful flowers! Great service, thank you!

Jenny Carrique

Delivered beautiful flowers right on time and for fairly cheap! Would order again and would recommend.

tania chavarria

This place is a joke, so I order a valentines present for my boyfriend it was supposed to be delivered on the 5th at 1pm. They ask my boyfriend nun so they call him as soon they arrive. But they called my boyfriend to tell him that they where there on the 4th but he was not home so they will come back on the 5th at anytime and please to be home. Like seriously that was not a surprise at all. I paid $90 for a joke of flowers, they do not do their job correctly. And the flowers where the saddest thing ever. They are way Over priced for a bad service they offer.

Jacquie Green

Ordered Love's Blessing Poeny vase for my mother for Mother's Day, but she received roses and carnations. She did get the chocolates and balloon, but I specifically looked for something with blue since that's her favourite colour, but there was nothing in the arrangement that was blue, or from the bouquet I ordered online.

Mary Wilson

ordered flowers to be sent for birthday, but were not delivered on the day requested. Instead were delivered 5 days EARLY - actually on the day I ordered them. Got thankyou and a picture of delivered flowers -- they didn't match the web site. Like another reviewer, if I could give this company a "0" (zero), I would.

Claudia Rosa

Never ever again. If you're ordering online, it's complete misrepresentation of what will actually be delivered. Waste of my time and money. I wish I could include the images in here of what they say they'll deliver and what they actually do deliver. Grossly disappointed.

Derek Black

Abhorrent customer service. Trying to support a local business during this pandemic, and was turned away very rudely by the woman in the store because they were too busy. I was basically shoved out the door! While I can understand she may have been having a bad day, that is no way to speak to another person. Basic customer service training is necessary. Last time I will be giving this business a chance.

Derek Black

Abhorrent customer service. Trying to support a local business during this pandemic, and was turned away very rudely by the woman in the store because they were too busy. I was basically shoved out the door! While I can understand she may have been having a bad day, that is no way to speak to another person. Basic customer service training is necessary. Last time I will be giving this business a chance.

Paul Archambault

It will probably be the last time I deal with this company I ordered flowers for delivery in the late morning they would set it would go out in the afternoon and it delivered at a quarter after 6 which is dinner time not afternoon so when I call back to find out what was going on with a delivery that not only ignored by phone calls and sending to voicemail which was full but when they delivered the flowers at6:15pm the vase of flowers had been tipped over so all the water was in the bag the card was ruined and all the flowers were soaking wet so no phone call telling the delivery was running late a damaged delivery and repeated ignored phone calls . I send flowers all the time I fined it's a nice way to let people know your thinking of them this was my first time using KW Flowers and my last

Sarah Jones

I ordered flowers and a gift basket for my Grandma's birthday last week. The staff was very knowledgeable about flowers and helped me decide what to get. I got the florists choice which gave the ladies an opportunity to create a very unique arrangement. The gift basket was full of yummy goodies and was a great value for the price. I would definitely use their services again.

Jinit Kikani

Timely delivered the flowers, had a confusion with delivery guy about the delivery time but the situation was handled in a professional manner, loved the flowers and teddy bear

Stacey Hull

Flowers I ordered looked like the ones on the website and arrived on day I selected. My friend was very happy with the Bouquet, Highly recommend.

Victoria Berry

Ordered a bouquet for my bestie for her birthday. Chose same day delivery and ordered them at 11am. Wasn’t sure when they would be delivered, left one star out due to lack of communication in that regard (didn’t answer the phone). Friend got the flowers at 7pm. Wish it was a wee bit earlier but they kept their word! Flowers are fresh and very pretty.

Al Gilson

Had an unusual request and they came through with flying colours! Thanks so much.

Tiyana Geikie

Terrible customer service, no response to any emails. Over charged for poor looking flowers and paid for balloons that never showed up. Very unprofessional and sad. Will never order again and do not recommend.

Alexander Blankenstein

Good selection, good prices and the most friendly sales lady! I arrived just before closing on Saturday but yet she still took her time with me to help pick out the right flowers. Great shop, definitely plan on shopping here again one day.

Jaden Pereira

Amazing flower shop with beautiful arrangement and flawless delivery!

Beks S

Always use this company when I'm sending flowers to my family. Flowers are always beautiful. Good customer service too.

Christine McCarthy-Romanick

Easy to navigate on line and very efficient delivery. My mother was very pleased

Bernard Pawlowicz

Flowers came a day late. No one picks up the phone and the phone mail box is full. Paid 50 bucks for 2 roses and 3 tulips! Nothing like the advertised photo. Avoid at all costs. These people are crooks.

Keith Drummond

Spoke directly with a very lovely young lady who promised that my $80 plus order would go out today (Thursday) My daughter's first home! I was promised morning delivery for this special occasion , leaving my phone numbers as well as my daughter's. Two days and still no delivery. Spoke with the "manager" who had the grace and manner of a porcupine. Said he would call me right back. No call! No apology, no offer of a discount, nothing! I will never use this florist again. I just couldn't depend on them. My $90.00 plus $9.00 delivery charge got me a small wicker basket with a couple of pine cones and some small roses.

Eric Kipling

WARNING TOTAL RIP OFF! I never like to give negative reviews but I just couldn’t hold my tongue. Placed an order for a valantines day bouquet that was to come in a vase ready to go with fresh flowers. First of all the order came a day late with no phone call text or email to let me know they couldn’t deliver my order on time. Ok ok no big deal valantines day must be very busy for them so no problem I can get over that. I called twice the next day no answer and the answering machine is full. When my order finally did arrive it was not the bouquet discribed I literally could have got the same thing from the grocery store for $20 and it would have been more fresh. Half the flowers are already dying and wilted. There was no vase and I added a balloon and even though it was written right on the order slip BALLOON they still forgot that too. So ok everyone makes mistakes let me go talk to them. Again no answer on the phone so I decide to go visit them at the store. After explaining everything politely I was told “there’s nothing we can do for you. We were really busy and all sales are final what you get is what you get”. So Here we are this is now my only course of action is to leave a negative review. I was charged $75 for half dead flowers that wasn’t even the arrangement I picked and didn’t come with any of the things it was supposed and to top it off showed up a day late with no contact and no apology. Never buy from here RIP OFF!

Janet Matope

I have to say I am very disappointed with the flowers that we received. I spent $80 on what I thought would be a nice gift for my husband and instead i got the most awful flowers. They looked nothing like the picture online. I have emailed them to see if they will rectify the situation so let's see. I have posted pictures below so you can see the difference.

Andy Nguyen

Ordered flowers to be delivered by the 14th(valentines day) but the flowers still haven't been delivered.

Megan L

Wonderful service. I placed an order online after hours for my Mother's birthday. I needed them delivered the next day. The morning of I was told my mother's work schedule changed and she would be out of the office by noon. I called them and explained the situation and they made sure the flowers were delivered in the morning. I got a call from my mother saying how beautiful the flowers were and I made her day. I will be using their services again, everyone was friendly, easy to order and the flowers were fresh.

Nancy Savin

My daughter sent me flowers for my birthday. K-W Florist called me to say they did not have the flowers ordered but they should arrive at their store the next day. I agreed to wait for a late delivery. The flowers arrived after 6:30 pm the following day, and I was surprised to see a small box of flowers considering my daughter ordered a deluxe bouquet. When I opened the box, the flowers were shoddy. There was no arrangement of any kind and the flowers drooped. My daughter texted a photo of what the bouquet should look like. The flowers I got were dried up, droopy and they looked like they were taken from a funeral rather than being freshly made up. I am very very disappointed by K-W Florist and I will never use their services again. My daughter will be seeking a refund and or have the bank recoup our loss.

kdeua17

My sister and brother in law ordered a beautiful bouquet for my birthday. No notice was given that they were coming. Today I went to the store, came back and found the bouquet sitting on my porch on top of snow! who knows how long the flowers were there! no knock on the door. The card soaking wet and some flowers burned from cold! I called and their inbox is full, of course it's full, they might hall all the KW area complaining! Shame on you for having such horrible service!

Tim M

Ive always had wonderful service at this location, and today was no different. Thank you Linda and the entire team at KW Flowers. Im so grateful for their thoughtful approach and professionalism. Very happy I decided to go to stop in today. Thank you.

Shawn Turner

Such an amazing bouquet of flowers! Super quick delivery. Above and beyond service!

J Hoo

Easy ordering. Quick delivery thank you!!

Emily Glover

Lovely arrangement!! My mom loves them! They were actually delivered a day earlier then a booked. Only slight issue was that I ordered a sunflower arrangement because they’re safe if cats try to eat them. They were switched out for Yellow Daisies which are toxic. I just let my mom know to keep them out of reach.

Keegan McCormick (Fractal)

Ordered flowers for my girlfriend for Valentines day and they were not delivered. Like the other reviewer said, no answer upon calling as well as automatic redirection to voice mail.

Jennifer Prior

Are these guys in business anymore? I looked on Google and it said they were open. I was disgusted at the site of the building when I got there... looks like it’s shut down. There was a sign on the door saying not open. The website vs reality is pretty horrifically different in facade. Would never ever go back. Tried to support local during these challenging times but I just wasted gas & money

Blessing AKPAN

I ordered a 'premium' arrangement of flowers to be delivered costing $99. I got a message at 2pm saying my order was out for delivery and it didn't get delivered till 4.30pm. Each time I called to find out it was it's out for delivery. Okay. We can understand that. But then the birthday card I included had a weird message "we've been laughing at you for years and feel great!" I failed to see the humor in that! I called to complain and the response I got was a laugh, and "we'll talk to the girl" I'm like that's it? She responds what else do you want? And practically rushes me off the phone! If there was a zero i'll give you a zero ten times over!

Krista Denny

Beautiful flowers, great service all handled online and delivered on time.

SK Navis

Worst services ever....placed the order this afternoon for today's delivery payed $68 . ..and also spoke on phone with the Kitchener front desk referencing my order no requesting the same that to be delivered by 5pm today without fail...and for confirmation I was kept on hold for 20.minutes...ridiculous customer service. This stores is just 10.minutes away from my home thought to support the local businesses but with this current service I feel I did a great mistake...

Natasha Adzic

Great experience! I placed an order for flowers this morning and had them delivered by early afternoon. The bouquet (and balloon) were gorgeous. Very easy to order, no issues. Would definitely recommend KW Flowers!

Sina G.

Please do NOT order flowers here!! Here is our experience.. My gf and I ordered a $59.95 (before tax) bouquet of Tulips online for my sister's birthday. Not only did the flowers not get delivered on the day, but also 3 days later we get an email saying flowers were delivered. My sister was off the entire week and the husband also work from home. No one had shown up to the door delivering flowers! Address was correct.. they called the flower shop a bunch of times. Voicemail was full (probably of other angry customers wondering where their money went).. they have the audacity to send out automated emails asking to leave them a reviews.. on their website the reviews are all cherry picked and way better than google ones. I sent them an email explaining the situation... absolutely no response. Unfortunately visa doesnt block the payment.. so i have to do my part and not let these scammers profit from ripping people off of their hard earned money. Shame of you KW Flowers.

Dan Gabriel

Waited 15min AFTER open and no one showed up.

T D

So grateful ...I placed an order over the phone for flowers for my mom's memorial. They turned up absolutely gorgeous. I was so nervous they'd be overstated or understated...just wanted something perfect for remembering mom and it meant the world to have such beautiful flowers that were clearly arranged with such care!

Emily Daniel

Edited review: We stopped by the store location and spoke with the owner. It seems that there was an unprecedented number of orders sent in online and the shop is overwhelmed. It’s clear they have been dealing with many angry customers. After a kind conversation we were able to straighten out the order and came back the next day to pick up. The flowers are lovely and just as expected! I think I will give this shop another chance to shine at a less busy time of the year. Overall I think customers are confused and just a few staff are available to reassure and get orders out. Original: My partner ordered flowers for me on the 13th for next day delivery. We were of course hoping that the flowers would come on Valentines but understanding that it was a busy time and Sunday followed by a holiday Monday. We were expecting the delivery to come around Tuesday and that was fine. It’s now Friday we have not heard back from the company despite numerous calls and several emails and my partner actually wants to go in person this afternoon to see where the arrangement is. The automatic emails coming through “successful delivery” “rate our service” are only adding more confusion to this situation.

Lexie

I WILL NEVER ORDER FROM HERE AGAIN! I ordered flowers online to be delivered to my mothera house on Valentine's day. The same day I had learned that she would not be home in order to receive the flowers so the next day I called in and had the order canceled. On Valentine's day, i was at my mothers house and a delivery guy showed up and called saying they have flowers for my mom. I buzzed him in and waited at the door, confused because I had canceled the order four days prior. After 10 mins no one came to the door so I went into the lobby to discover that THE DELIVERY GUY LEFT THE FLOWERS IN MY APARTMENT BUILDINGS LOBBY, where HUNDREDS OF PEOPLE LIVE AND ANYONE COULD HAVE TAKEN THEM ID I HAD NOT WENT DOWNSTAIRS. Not only that, I had canceled my order and was told I would be reimbursed. SERVICE WAS WACK AND YOU SHOULDNT BE IN BUSINESS!!! I wish I had read these reviews before I placed my order at all.

Caleb Watson

I ordered flowers for my girlfriend on Valentine's day the staff was great and help me pick a beautiful bouquet. They delivered them to her work on time and she was very happy.I would use kW flowers again and will recommend them to my friends and family.

Chinwe Grace

Came to pick up flowers for a wedding tomorrow and they are not what were ordered. Staff was not as helpful as should have been. The flowers did not bloom!!!

eta8635

This is the second time I have ordered flowers from KW Flowers and have been happy both times!

Stuart Seeley

Don't bother. Spent $150 on rotten flowers, then they replace it with a half sized rotten flowers. Thank for ruining my week. Better quality at the grocery store.

Kamal Hamoud

Always a great experience.

TheDraytonExperience

We have been working with Scott Norris of KW Flowers for a number of years and are always impressed with the arrangements he provides for our theatres, the St. Jacobs Country Playhouse and the St. Jacobs Schoolhouse Theatre. Scott and his team at both the Kitchener and Waterloo locations go above and beyond to ensure our arrangements are always fresh and designed according to our unique space. Thanks Scott! Drayton Entertainment

Carly Hancock

Thank you so much for the beautiful flowers! My mother in law loves them! ????

Elke Schattka

Great service. Awesome bouquets.

Lynda Widall

Very easy to order online. Delivered on time. Was exactly as seen on web page.

ivan kljusuric

I went it to get a bouquet of flowers. The wrapping was done poorly, and he did not take the paper off the flowers. After I asked him to take it off, he told me it was not possible and this was the only way he could do it ... awful service and waste of money. Would’ve been better off at sobeys. The whole bouquet was so heavy and quite frankly embarrassing to give. Awful service.

Peggy LaFlamme

Scott and his staff are friendly and accommodating. They are helpful in creating exactly what I need at an affordable price. Why go anywhere else...seriously??

Lora Markova

DO NOT ORDER FROM THIS COMPANY! I wish I had read the other reviews before ordering from this place. I wanted to support a local business during the pandemic, but I am very disappointed and want to caution everyone else to avoid ordering from them. I ordered a Deluxe bouquet for my mother's birthday, which cost about $75 with tax, plus a balloon, plus chocolates, which all set me back almost $100. When my mom sent me the photo of what she received, I was shocked to see that the bouquet looked like a much cheaper grocery store bunch, and had about half as many flowers as even the Standard version of the item that was shown on the website, which would have been $10 or so cheaper. I emailed and called them to complain, but no one has responded to me and their voice mail box is full. It is very disheartening to see such price gouging and lack of customer sevice, and I'm even more upset at myself for recommending to my brother to order from them on the same day, before I had seen what they delivered. At least his bouquet looked more decent, especially compared to mine.

Tracey Carnahan

Excellent from start to finish...on time and beautiful arrangement.

Diana Escandon

Reliable and excellent service. Very fast delivery and user friendly website. The flowers are fresh and beautiful with affordable prices. What you see on the website it is what you get.

S K

I placed a last minute order the night before a friends birthday, while they were closed, and im so glad it was delivered the next day nice and early. This was the first time i sent out flowers to someone and it turned out to be a great surprise

Uzma Manzar

Pathetic experience ! The recipient didn’t receive the flowers And KW flowers never responded on my emails and never picked up the call. Highly non professional people

Priya Goswami

The flowers my grandmother received were horrific, drooping dead, browning flowers. I don't know who in there right mind thinks that dead drooping brown flowers is acceptable for a flower boutique and charged me 77$. I could have picked weeds out of a swamp and they would have looked better than these flowers. I wish I saw all the awful reviews about KW flowers on google before I purchased some for delivery. These photos were taken right after she received them, absolutely unacceptable.

Natalie Phillips

We had a death in my family and the only flower shop that was open was KW flowers. The gentleman on the phone was helpful and kind. Unfortunately I was extremely embarrassed with giving the flowers to my grieving family. They were suppose to be all white in remembrance of my grandfather, the flowers were wilted, roses dying and the greenery was dead. I am sad to say but would not recommend this place for flowers for loved ones at a difficult time.

Debbie Sarre

My son and his girlfriend ordered flowers for me for Mother's day. They live in Saskatoon. I did not receive them. An initial email sent to them said that they were delivered. They were not delivered to me however. Attempts to call both locations have been futile, plus emails have gone unanswered. Mailboxes on both phones are full so that you can't leave a msg. With the covid virus right now I don't know if I could even talk to them if I drove to the store. I expect this matter to be addressed.

Mirek H.

KW Flowers made one of the most simplistic, yet exquisite creations I've come across. The arrangement was beautiful and lasted quite a long time. All of their arrangements are actually quite nice and it's a great way of showing someone you care about them or of congratulating them on a special occasion. Prices are cheaper then anywhere else as well, so KW Flowers is my only choice for flowers.

khairia alarabi

good

Ina Ninaaa

Do not order here! Unless you want to throw your money to garbage. This is legal theft. I odered flowers for my mother bday and it never ever arrived. Ofcourse they processed the payment. And after all never answered to my email. I am not close so I can’t come to the store To take my money back

Rossana Lam

I ordered Mother's Day flowers and specifically an arrangement with all long stem small orchids for $70, which after tax and delivery cost was approximately $100. I have ordered this before and it was absolutely stunning however, this time I was disappointed when the arrangement looked nothing like the image online, in fact it was just one large stem orchid with other filler flowers that looked close to death. I appreciate the site says that due to the pandemic, flowers may be altered but I booked these flowers 2 weeks in advance and it ended up looking like a cheaper bouquet option on their site. Ultimately, I just felt the bouquet wasn't worth what I spent on it.

Taralea Scammell

@kwflowers Scott and his team, as always, making sure that their customers and recipients are given the utmost care and service!. Thank you once again for providing a first class service.

Joseph Dougall

Went the extra mile to be helpful

Jessa d

Delivery was great - on time, and the flowers were a nice arrangement. BUT the balloon was nothing like it was pictured. It arrived as a plain pink colored balloon and didn't have "happy valentines day" written on it like I had hoped it would. Some of the flowers and pedals were also wilted and the vase was very wet upon arrival. But overall still pretty good. I'll probably use them again.

JULIE BENDER

Supporting local. Supporting small. This is my motto. This Flower Shop goes above and beyond! Ever since I was a young girl living in the area my favorite moments was when their flowers were outside for the Easter season and as a family we'd buy a bouquet for my Grandparents, for our home. As I'm older, sadder moments are happening and as a result I turn to KW Flowers to help. Thank you to Linda, thank you to this great family run, family owned business. They care. They try their hardest and they'd be happy to bend over backwards for you, giving that personal touch. 100% satisfied, returning, loyal customer you have in me! Forever.

Niki Paiva

Doing this was so easy and convenient. Made my moms birthday even though I live quite far away from her! I HIGHLY recommend KW Flowers!

Alena Sapiro

Always perfect service! With fresh flowers ????

Melissa Farhad

Third time I am ordering - and always on such short notice ... they are happy to help! Love it! Will always be my first choice!

Jason Rumanek

Very fast service and great flowers. Thanks for the quick turn around time

M L

Very disappointed!!! I ordered the Full of Smiles for my kid's birthday and paid extra $26 for Premium option to have roses added, but he ended up receiving the Standard one. These are the pictures of what was posted on their website as the Premium option and what was actually delivered.

Dave Dunn

Terrible Service. I ordered a valentine's day bouquet and balloon for my wife almost a full week before Valentine's day. By 5:30pm, it had not shown up yet. I called the store, they said they had 600 orders out and couldn't check where mine was, but should be there by no later than 7:30. 7:30 came and went, tried to call the store again, but was closed, and voicemail box was full. Bouquet eventually arrived at 9:30pm. Made me look like terrible to my wife, who's gift for me of course arrived on time. Bouquet was supposed to arrive in a Red Vase as well, but received a simple clear glass one instead. Very disappointed and will not ever deal with this company. stay far away from this one.

Andreina Calderon

$65 for a small, sad looking bouquet. My message was horribly printed, cut, and glued to a small card. Clearly no crafting skills what-so-ever! Dont waste your money, you can buy much better bouquets somewhere else, for a much better price for sure!

Manuel Xeri

Awesome flowers

Emma Blake

I ordered flowers online for my grandmas 80th birthday with 2 days full notice to be delivered on a Sunday. I found out that they were never delivered and so I called the store on the Monday to inquire. I spoke with the owner who said they had over 14 deliveries and the two deliveries to Cambridge were never delivered on Sunday so they were delivered the next day. I was given the excuses that he was "just one man," that he normally has 3 drivers but one was in Las Vegas (and he didn't account for the other two), and that they received a same-day order for a funeral. While he apologized, he just kept repeating that he is "just one man". No refund or credit or anything was offered. I will not use this company again or recommend to anyone. Thoroughly disappointed in the customer service.

Sean Collington

We were very pleased with the service. The bouquet was beautiful!

Garrett Tomalty

I bought flowers from Kingston for my wife's grad recital and I was concerned about how the flowers would look. They looked great and very close to how the image looked online. They delivered them in a timely manner and I had no issues. Highly recommend!

Jamie Montag

Easy peasy! Ordered on line and my lady loved them! Keep it up!

Camille Reid

Their arrangements are beautiful and their prices are fair.

Betty MacAlpine

I called in a Birthday Balloon arrangement to be delivered to my sister turning 65. Since I live out of the province I asked for my receipt to be emailed to me. Being assures this would not be a problem I felt it was an easy way to send a surprise. Here we are nearly a month later and I still did not receive a receipt to know what I paid for this order. I have called K W flowers four times and am still waiting for my email. Sounds to me they are far to busy to follow up with their customer service. It seems Scott is the only person working there to send this email. After speaking to him during call number three he said I will get to it but I am busy. Rating this one for extremely poor customer service.

Natalie Schmitz

Absolutely disappointing received flowers that were not fresh for my birthday Called and got oh I just received fresh flowers today and can send new ones Why not send customer fresh flowers to begin with!

Sarah McMillan

Wow!! I called at 12:30 and the flowers were delivered by 1 pm the same day! Thank you so much, they are perfect!!

Jared Cowan

I ordered a bouquet of flowers from KW Flowers and what I received is nothing like what they had advertised. If I had been notified that they would not be fulfilling my order I would have asked for something different. I notice that they are not just not answering the phone, but that the phone isn't even ringing before going to a full VM service. It's Christmas and I accept that it is very busy, but I also didn't get any chocolates that I ordered, $10 straight down the drain there. Hand painted mug with a spoon? Nope! Not any of the additional decor shown in the advertisement. The card attached was stuck inside the envelope and ripped so my wife couldn't read the whole message. I ordered a "Premium" bouquet and got something I have paid $50.00 for elsewhere. I would appreciate being contacted about this, but I am probably just going to go in and return this for a refund. The reviews do not look promising.

Anh DeSousa

I was charged for service that was never delivered! I placed an order on dec 21 in the morning and the site said same day service was available. I received no email confirmation for the order and I tried to call no one picked up. I’ve been calling and when I get someone, they have no info and they keep telling me to call back. It is now Dec 24th I have no confirmation if the pointsettia I ordered was delivered and my credit was charged. I emailed them three times as well, no has gotten back to me. I understand it’s Xmas time, but how do you not have my I for on record but charge my credit card?! Please credit my credit!!!

Eugene Pontes

Ordered from Calgary and delivered as expected. Well done and will continue to use in the future.

Susan Garcia Gines

Great place, very efficient, delivered at proper time Will be using them again I RECOMMEND THIS FLOWER ???? SHOP

Ken Tran

For my mother Birthday I purchased a deluxe package. Hopping she would like the flower package I order. There were no image on the main website. I ask if they could delivered in the morning for my mom and she received the flower after 2pm. The point is that my mom was not happy with the flowers. I was disappointed to hear that form her.

Bonnie Green

One of an kind!

Samantha Jan

If I could give a lower rating I would. I made 2 orders. One was delivered a day early and the second has not been delivered at all. The two orders where set to go to 2 houses that are beside each other. I have been calling the store all day and no answer, just rang and went to voicemail which was full, then at 330 it went start to voicemail. This is a terrible shop and I will be getting a full refund. This is disgusting! Your terrible people!

Spencer Nechacov

This was the worst flower service I ever had. I ordered on Feb 11th an arrangement to be delivered on Feb 14th to my wife. To my surprise on the 14th I get a call at 5pm from my wife saying I got flowered delivered to Amy and that is not my wife's name. We go to bed that night and I wake up in the morning only to see another arrangement delivered to my wife some time in the middle of the night. The flowers werent even bloomed and I still to this day cannot get ahold of kw flowers are there mail box is full... never had a worst experience order flowers in my life from anyone else

Liana Rowlands

Very unhappy with the product. I ordered the zen Oasis and it came with 3 dead sticks not bamboo and sedums. Definitely not worth the $50. Sad because the service was good. The product terrible. Picture posted

Rienne Thompson

What my mom received was not as advertised. For $70 I got what looked like less than fifteen dollars of supermarket quality flowers. Will never order from KW Flowers again. Save your money. And it's NOT Free Shiping on your first order. Be wary and do not order flowers here.

Monika monika

I ordered a flowers from kw flowers on 24th May for my husband birthday for 25th may. Today it's 28 may still waiting to get flowers. I called them many times but they saying your order is on the way. I told them I did not get the order on time so can you please refund but they said no refund.I think this is the worst service I ever had in my life. I do not recommend this flowers shop to anybody. Wastage of money and time. I will give 0 from 10.

Alexandria Cavanagh

Fresh flowers, fresh ideas

Jamie Wilson

Good delivery, fair prices, friendly people!

Jamie Freamon

KW flowers did the centre pieces for my son’s wedding. They were exactly as ordered, and my daughter in law loved how they turned out. Will definitely go there again. Great job Scott and Staff!!

Pat Eby

On may 23 received flowers late in the day. The person who sent them lives in NewFoundland. He had no idea what was sent. At his end it was said it was sent in the morning. He waited all day for my daughter to call him to say she received beautiful flowers and thank you. So he text her. He called the flower shop. At 5 flowers thet were sent. We know he paid 79.99 for them plus 15.00 for chocolates. They were half dead. AND the chocolates were expired. Anyone knowing you can only get turtles in the heart shaped box at Valentines day. So I AS A MOTHER CALLED AND COMPLAINED . They came and took back those flowers and chocolates. The new ones were exactly the same flower arrangements but not quite as dead. Chocolates were expired now these were from xmas because you can only buy ferrerro the two colours at xmas only. PLEASE NO ONE BUY HERE THEY ARE HORRIBLE. THEY KNOW THE PEOPLE ORDERING THEM HAVE NO IDEA WHAT IS BEING SENT. Carnations and daisy are the cheapest flowers ever. Not $79.99

Dana Walton

Great to work with, always beautiful arrangements!

Andres Gonzalez

Its unbelievable that they tell you it will be delivered for sure and I am sitting here at 9 at night wondering where the hell they are.I called them 2 times today to verify and they promised it would be here by now and still We are here still waiting for her flowers that she does not know that she is getting as it was supposed to be a surprise and there is noone I can call to say "hey where are my flowers". If you cant deliver a time and date then do not promise clients because this literally ruined the plans I had for her. I was better off going to a Zehrs and picking some up from there. I do not recommend this place to anyone specially when you want to make it special for someone!!!

Mallory Man

Terrible service. I ordered the flowers the day before they were scheduled to be delivered. The next day, at 5:00, they still hadn’t been delivered. I called the shop to confirm my order had been received and processed properly and the gentleman on the phone VERY rudely told me that he had 8 drivers out and couldn’t possibly call them all in order to check on my delivery. He assured me they’d been delivered and HUNG UP. What the heck? So then my mother (who the flowers were for) messaged me at 9:15 p.m. to thank me for the flowers. She and my father had been in bed sleeping when they heard the doorbell. How rude and inappropriate to deliver something to someone’s house so late. Furthermore, I didn’t receive a confirmation email that the delivery was made until late today (almost 24 hours since the delivery was made). Never ordering from this place again.

Rix Evans

KW Flowers did an excellent job! Arrangement was beautiful and delivered in a timely fashion. Would definitely use them again.

Luzy Santizo

i places my order 2 weeks in advance, asked for the flowers to be delivered before 2pm, they were not. no phone number to be reached at along with no responded email. website said the latest drop off time would be 5pm, i stayed home until 5pm all in hopes to get them at least by then, making me 3 hours late to the function they were needed for. they arrived at 7:30pm forcing me to drive 2hrs back home to pick them up. i’d give the flowers themselves a 6/10. lots of the rose petals fell off every step i took with the arrangement, they looked wilted and definitely not fresh. i only give it a 2 star because after reading the reviews (sadly too late), i’m lucky to have even received them at all seeing as though some people didn’t. probably would’ve done better buying flowers from zehrs and putting them together myself, such a headache.

Jennifer seebeck

KW Flowers delivered a beautiful bouquet for me the day I ordered it. Their website was easy to navigate and the product was gorgeous and much appreciated by its recipient!

Barry Marshall

An excellent flower shop. Their flowers are top quality and their pre-arranged bouquets will be a wonderful surprise for your loved ones. They can make any occasion truly special. I highly recommend them and will be shopping here again.

Sandra Reed

Beware! Price quoted does not include tax & delivery. Delivery is stated as free on the web site. This designer has no creative talent. ordered 2 orchids ,asked for them in an arrangement was told not possible. recipient sent photo, nothing special .for $100. also her daughter ordered yellow roses from KW and were sent dyed white roses.....very disappointed!!

Stephanie Bernard

The Kitchener-Waterloo Symphony is grateful for our relationship with KW Flowers over the years, and we always receive compliments on the flowers they provide. This season, they designed and created over 100 arrangements for our concerts, which were fresh, lovely, and delivered on-time by professional staff.

Julie Grégoire

Thank you for your amazing service. These guys went above and beyond to make my order possible on the same day. I truly recommend these guys to anyone in the KW area.

Christine Veres

The two floral arrangements I ordered from KW Flowers were even more beautiful than what they show on the website. I feel they really took the time and effort to express the love and care I wanted to show to those who I sent them too. I would absolutely order from this company again. Thank you, thank you, thank you.

Info Bethany

I am the Office Administrator at Bethany Church, and have been trying for a month to get a receipt for an item we had delivered through KW Flowers. While the arrangement was lovely, and very much appreciated by the recipient, it is very frustrating that I have not had my simple request for a receipt fulfilled. We will not be purchasing flowers from this business again.

Laurette Bilodeau

Price,picture as per website and delivery was exact.Very happy as we were from out of town and we unsure where to order. Professional all the way thank you

TEAM KALIGA

Team Kaliga uses KW Flowers for gifting Buyers and Sellers on their special day. They deliver the flower on a timely manner and are best design in city. Team Kaliga Recommend KW flowers for all occasion as clients like Team Kaliga for all Investment in KW area.

Vera Gligoric

Ordered online, delivered same day. Great quality and the delivery person put a smile on my mom’s face

Dimitra Maluzynsky

I've gotten some really lovely last minute flower arrangements from here. The last time I was there I told the lady how much I wanted to spend, chose a vase and the resulting arrangement was delightful (you can't be too last minute of course, because it takes a bit of time to put it together, but there are pre-made arrangements too). The flowers also lasted a long time. My great-aunt loved the gift I brought her. The location is a bit cramped - but I'm not there to see the place, I'm there to get something that looks nice when I leave.

Greg Geoffries

On June 27th was our kids graduation. Of course I left it until the end of the day, but I went in and asked (at 4pm) for a boutonnière and a corsage. The wonderfully kind employee said that she had never made a corsage for wrist yet, but jumped in and told me she would have them both in 30 mins! I went next door to Norris bakery (OMG awesome) and she finished in 20 mins! Both of them were a HIT. I was very pleased with the service, kindness and personal touch. It was my first time using this flower shop (SUPER CLOSE TO XWAY WAS THE REASON I USED IT) and I will be using it again for sure! Thank you again for coming through in my time crunch. Would recommend for sure

Cindy Fraser

The arrangements are stunning and the free same day distance delivery service is a bonus.

Janina T

So happy with my purchase! The owner was really understanding and we are so happy with our service we received. Would definitely buy again from them. Flowers themselves could be a bit bigger and rounder like in their pictures but they’re still really pretty.

Manon Bourbeau

Ordered flowers at 12noon and they were received at 2 p.m. They looked exactly like the picture. Very impressed.

Kim Harney

I sent a gourmet basket to a Chef, with high expectations based on what was advertised on the website. The basket delivered was no more than a trip down the local grocery store aisle. The business advertises "satisfaction guaranteed ", yet I could not get a response from my numerous emails I sent. Disappointment with no resolve.

Pauline Crooks

Was a little different to what was advertise. We through the ???? would have been pink in the middle. It wasn't.

shamm jacobson

Did not follow special instructions as a business owner it is imperative that things be done as requested very disappointed will probably not use this service again ????

Koral Kliewer

Purchased anniversary roses, although they showed up on schedule the edges were wilted and the foliage had brown spots. No remediation provided as we were told they are a “natural product”. Will not use again.

Lisa Macri

Very pleased with the Christmas arrangement I sent to my friends. Was exactly as I ordered.

Beans0203

The bouquet delivered to my friend was beautiful and bigger than I expected it to be :) thank you KW Flowers

Dean Clement

Friendly and helpful staff. Amazing service. Complimented by fast, quality delivery.

linda farley

Mother's Day is always a difficult day for me - 7 attempts at In-Vitro without success and now I am way too old to ever hope for children or grandchildren. My husband was working out-of-province and I was alone on Mother's Day. He wanted to cheer me up and arranged 3 days in advance for KW Flowers to deliver flowers to me on Mother's Day as a surprise from our cats. The flowers never arrived. I spent the day crying and depressed - alone, thinking my husband had forgot about me and how sad Mother's Day is for those of us less fortunate. Later that night my husband forwarded to me the email confirmation from KW Flowers showing they were to be delivered on Sunday May 12 - Mother's Day but they did not deliver them. The flowers showed up the next afternoon (Monday) while I was out - left on the front porch. At that point they were meaningless. And to top it off the flowers that were delivered a day late looked like cheap leftovers - definitely not worth the money my husband paid. KWFlowers took my husband's money with arrangements to deliver flowers on Mother's Day with no intention of honouring that commitment. They should have told him they could not deliver so he could have made other arranagements.

Dave Gilmour

What an absolute joke!! Placed an order two days in advance of Valentines day for delivery to my wife's work, still not delivered at 6:00pm, Valentines day and the attitude of the people answering the phone, they could not answer if the flowers were out for delivery or if she would recieve them on Valentines day!!!! Do you self a favor and stay as far away as possible from this very poor excuse for a business

Emily Swiderek

I ordered the Mother's Day bouquet and they did not disappoint. The arrangement was stunning and my mom loved the flowers so much. Thank you!

Elaine N-K

I ordered flowers to be delivered yesterday (May 8). The flowers were not delivered, my email was not returned and Ive tried to call several times with no answer and unable to leave a message as their mailbox is full. My credit card was charged for flowers and delivery that were not recieved! I want my refund!

Emily Wilson

Quick, easy and fast service! Thank you :)

Mensur Bilkan

I ordered a flower arrangement for a family member's funeral visitations and delivery was on time as promised, but the size of the flower bouquet had half the amount of flowers when compared to the advertised product on their website. The flowers looked nice and fresh, but I am not sure if it is because I didn't spend enough money or that I chose not to pay the optional $9.95 service fee to cover their "technology services". Piece of advice, if you're going to have a service fee that is optional, don't expect customers to pay for it, just make it mandatory. Perhaps next time I will just go to the grocery store.

Jason Hill

Thank you KW Flowers, my wife loved the anniversary flowers! I ordered them around 10am and they arrived that afternoon, great service.

Daniel Ramirez

Anita and I used KW Flowers to decorate our reception hall and ceremony for our wedding last November. Scott was a great help in taking our vision and making into a reality. He gave us suggestions on what would be best possible cost as well as some creative ideas that we didn't know about. The fall colours he and his amazing staff put together for our centrepiece arrangements were just lovely. We were so happy. A big thank you to the whole team at KW Flowers.

Mitch Bright

Great work, great prices and awesome people. Thanks for everything.

Dylan Gannon

Very disappointing... I placed an order to be delivered to my wife's place of work for the following day. I did this online. I was later told that my wife would not be working from the office on the day of delivery. I immediately called to have the delivery re-scheduled to the following day. I was told no problem, "we'll take care of it". Guess what. The flowers were delivered the wrong day! So, my wife missed the opportunity to be surprised, delighted and have bragging rights for the day. That's part of the reason you send flowers to a persons place of work... On top of that, the flowers had started to wilt noticeably by the following day when she was at the office. I did not spend a fortune to have these flowers delivered, but it was over $70 for a very small slight;y disappointing bouquet of roses that really only lasted a day. I did send an email to their "wecare" email address, but over a week has gone by, and apparently "wedonotcare" should be the email address as I have yet to hear from anyone. You may choose to use this company, and I am sure they get most orders correct and the quality is usually better. Just hope that there is not an issue, because satisfaction is not one of their products.

Dani Heidi

Excellent service and price.

Mandy Wiebenga

They have an "F" rating with the Better Business Bureau for a reason... Just read all the 1-star reviews from Valentine's Day 2019 -- you'll know everything you need to know. Save your money. Go to Zehrs.

Bill Forlippa

So. A week before I needed the flowers delivered for my wife’s birthday week. I was stopping at The bakery which was right beside the flower shop. The lady was very pleasant and was actually interested in the meaning of the code I wrote on my wife’s card. They were to deliver the flowers the following Monday because she likes having the flowers for the whole work week. Well surprisingly to me my wife was off Monday and I had to get the shop to deliver Tuesday instead. The flowers were being loaded as we spoke so I was lucky. The flowers were delivered Tuesday and my wife was freaking out about how gorgeous these roses were. She posted pics on Facebook and people actually asked if they were real as they looked so good. I send my wife a lot of roses and have never left a review. I will never use another shop. Thank you KW flowers job well done Bill Forlippa Kitchener

Ziming Wang

Worst Worst Worst flower shop! The delivery cannot be there on time, when I call back to ask when my girlfriend can receive the flowers, they become rude and hung up on me. I was polite on the phone! DO NOT BUY ANYTHING FROM THEM

Intessar Youkob

Good flowers and plants

Tiziana Di Giorgio

Very disappointed with the delivery time frame. I ordered a bouquet of flowers that were needed for the head table at a wedding. The bouquet arrived 4 hours after the wedding was over. The pictures did not represent what was delivered. I paid over $100 for a bouquet with asian orchids and was very displeased with the quality. In 3 days many of the flowers had fallen off and died. I tried calling to address this issue and no reply was ever given via phone.

Luis Canales

Ordered a valentines gift and was not delivered on the date it was supposed to. Also no response from the shop regarding the issue..

Sandra Berg

I was at the Kitchener location today to buy a cheerful bouquet for my friend. The ladies were most attentive and the arrangement was incredibly beautiful and personalized. My friend was thrilled to receive them. Thank you so much for your personalized service and friendliness. I will definitely be back. Ps. The price was great too.

CINDY L

Ordered a Snack Attack for my girlfriend's birthday and it might have had 25.00 worth of items in it and cost me 78.00 plus taxes and delivery, called owner and he has ignored me completely, I called on October 16th again and he was in but refused my call, his service and his baskets are unacceptable, will never order anything from this place again, I had to press a star to post otherwise I would not have.

Hassan Altaf

Ordered flowers worth $60 today. I was told a lie that they will be delivered in 10 mins to an hour. It has been 4 hours and i still have not received them. There is no phone number to contact them, all the phones go directly to voicemail. I would have just bought the flowers myself. Lesson learnt the hard way. :((((((( Ended up going to the shop in person to get them. I was told they have been delivered even thought they were not. They ended up making my order for me and i took it home.

mike anderson

My Mother's day gift basket was not delivered and I have had zero response from the store whatsoever. I placed my order a week in advance and my mom didn't get a gift from me on Mother's day. I understand that these are difficult times for small business but this is totally unacceptable. If they had too many orders they should have stopped taking people's money. Had I known they were not able to deliver, I would have made alternate arrangements.

Mariam Aziz

Still waiting for my floral arrangement that should have been delivered on February 14th. I ordered a $150 floral arrangement 1 week ago for Valentine's Day. I received an email confirmation for my order which stated that the flowers would be delivered on February 14th between 8am - 8pm. The flowers never arrived. I was home all day and constantly checked my front porch for flowers. I called KW Flowers multiple times on February 14th-16th inquiring about my order and I received no response. The voicemail box was full thus preventing me from leaving a message. I emailed them multiple times and haven't heard back. Please do not buy anything from KW Flowers. Extremely embarrassing and extremely disappointing that this store processes your payment and does provide you with the goods you purchased. If I cannot get through to anyone at KW Flowers by the end of the day, I will be reporting this business to the BBB.

Katie Lee

I have sent many beautiful flowers using KW Flowers and their free delivery. It can be super challenging living far from friends and family but this company does such a good job making gorgeous arrangements and easy ordering and delivery service so even when I can't be there I can still show my loved ones I care.

James Smith

Amazing service and great product, they were helpful kind and really made buying flowers easy!

John K

Bought these flowers online for my wifes birthday. Flowers came on time, but; 1. Very small arrangement for a deluxe (medium) size flowers. 2. Old flowers. Water was yellow. 3. Mason jar did not have any bows or decorations 4. Not worth the money 5. Flower selection was cheep. 6. Might as well pop over to Costco and get a lot nicer flowers.

Jose G

Worst flower delivery service ever encountered. I had to call two numbers to get info about order. Got informed late in the day about substitution of flowers. Order was delivered in the evening. I paid for premium and got sub-standard roses. Bought better quality at Zehrs.

Hannah Henderson

I order the "succulent zen oasis" for my sister's birthday. Not only am I disappointed with the product but also their customer service. After receiving a photo of the succulent plants that were delivered I contacted KW flowers to express how the product was nothing as described/ advertised on their website. I have yet to hear back from them to resolve the problem. Some of plants that were delivered were completely brown, river rocks were not included and there was only one kind of succulent in the dish in a row, not a grouping. For the price I paid I would expect an arrangement that at least resembles what the company advertised on their website.

kaye soares

Ordered on line. Beautiful arrangement and fast service. Very pleased!!

Daniel Miles

Ordered a bouquet online for delivery. Delivered promptly and on time, and the flowers themselves seemed OK on the day. But within 24 hours most of the petals had started turning, and 72 hours on, the bouquet is almost ready for the trash. Having read some of the reviews, I should have listened. Won’t be using this company again.

Alex Vojinovic

Fantastic Bouquet! On Time delivery.

John D

KW Flower did an excellent job today. My order was late this morning, and Scott and his team did a fantastic job delivering a beautiful bouquet on time. Thank you - John D

Andrew Mclean

Scott at KW Flowers provided a stunning bouquet of 100 gladiolus. The flowers were exceptionally fresh upon pickup and continue to bloom brightly as of this review. KW Flowers presented the perfect bouquet at an unbeatable price, more than halving some of the regional competitors. Contact Scott if you want unbeatable value and quality flowers in the KW region.

d diddy

Friendly staff, great service, great flowers and plants all at great prices. I love to see places like this in business, highly reccomend if you are in the area check out KW flowers (also the bakery next door is great too!)

Faisal Siddiqi

I found KW Flowers through an internet search. I picked the flowers, paid for them, and they were delivered the same day. I really appreciate the ease in making my selection and having the flowers delivered as promised. Thank you thank you thank you!

Tracy H

Did a online order for pre delivery for Fri. What a beautiful arrangement you guys did amazing !!! Will use everytime !!! Thank you thank you

Debbie McGaghey

Personal to the door delivery, absolutely beautiful arrangement. The Birthday Lady loved them

Sharon Fletcher

I ordered an arrangement for a funeral Celebration of Life on the Friday before Thanksgiving. The service was on Tuesday October 9, 2018 at Henry Walser Funeral Home. KW Flowers would be closed on the Sunday & Monday of the long weekend. Mary Lou from KW Flowers told me she would come in early on Tuesday Oct. 9, do the arrangement & walk it across the street to the funeral home. The flowers were absolutely beautiful. I appreciate the customer service that she put forth. Above & beyond what her job was. Thanks again KW Flowers for the exceptional customer service & the fresh & beautiful arrangement.

zack herron

Order flowers for same day delivery at 11am it’s now 5pm and have had no delivery or even as much as a phone call customer service doesn’t help either highly suggest going else where

Vlatka N

If I could give them a negative value I would. Very rude and unprofessional. My flowers weren't delivered yesterday as was promised. They didn't bother calling and letting me know that they chose to close the shop early and therefore they couldn't fulfill their same day delivery promise. So when I called today they were just very unpleasant. No apology, nothing. Had to talk to the John (the manager) who was even worse. Promised they will be there by 12.... so when I called to see if they are delivered, the lady told me "well maybe you call call the receipent and find out" ... are you serious? Don't you think that is disrespectful? It's sympathy flowers! You should call your driver and see if he rectified your mistake. You messed up and the flowers still aren't there! This is ridiculous! As a costumer, I will never be ordering from you again! Terrible service and rude people!

Varita D'Costa

NO STARS! Ordered flowers for mother’s day. They were NEVER delivered although I got an email saying they were successfully delivered. No one is answering my call either. I want a refund. DO NOT ORDER FROM HERE.

Evelyn Ball

My mother just died. Flowers arrived half dead. That broke me down. Disgusting

Stephanie Sambells

I returned home to find a delivery that had been left on my doorstep in very cold temperatures for an extended period of time. The flowers and leaves of my birthday arrangement were frozen and wilted. I received no phone call to say that I was going to receive a delivery or I would have made sure someone was home to accept it. Very disappointing service. I will make sure to tell friends and family not to order from you in future.

Jordan

It has got to be the most disorganized company I have ever done business with. I have called everyday for a copy of my receipt to be emailed to me....it has been over 3 weeks. Every time I call they say they are too busy and they have to look through piles of receipts. What type of operation are you running? I am sure you have my transaction electronically and can easily email it to me. Unacceptable. Never will you have my business again...We spend thousands on flowers a year.

Ian McLean

The Greater Kitchener Waterloo Chamber of Commerce highly values its relationship with KW Flowers. We recently hosted our Inspiring Women event where KW Flowers designed and created all of our 80+ floral arrangements. They were beautifully made, they were within our budget, and the staff were friendly and professional. We would highly recommend KW Flowers to anyone looking to add a little something extra to an event or get together.

Natasha Jenkinson

If I could give no star I would. I ordered The Day in Paris Planter for my midwife. What I received was nothing like what was advertised. The flowers and plant looked horrible. They didn’t even send it in the right planter. It came in a flimsy planter. The whole presentation of the plant was tacky. It was not worth the $82.42 that I paid for it and they have a nerve to charge a florist fee of $9.99. When I called them to report my dissatisfaction with the plant, the lady that answered the phone is going to explain to me that the site is a US site and that they try to make the order as close to it as possible. Smh had I known this was not their work they had post up, I would never of ordered from them. Then she tells me due to Covid they also have to make certain substitutions. When I go and check where this information was when I was placing the order I couldn’t see it anywhere before the order. It’s when you already paid and they have your money your being informed of this at the bottom of your receipt. Why not let people know this ahead of time before you take their money? Then to make matters worst. She took my name and number and advised that the Manager would give me a call when he gets back cause he was out doing deliveries. This was from Saturday (September 4th). We are now on Wednesday (September 8) still no call. KW Flowers you need to do better as a business. I will never buy anything from your business again. You guys should be ashamed.

April Bannon

If I could give 0 stars I would! I ordered a mothers day flower arrangement for my mother online. It gave me an option of many characters to write something on the greeting card so I thought I would take advantage and write something really nice. A bit long and clearly they didn't like that so they change what I wanted written on the card. Why would they give the option for such a long greeting if they were not able to fulfill my request? Not only that but they didnt even sign my husband, my sons and my name right. They wrote a 3 letter word. Lastly, my final complaint, the flower arrangement looked like it was tossed together quickly... it didn't even look like it came from a florist. It looked like a child attempted to put a flower arrangement together. Definately not worth the $50 we spent.

Mercedes Dobler

Horrible service. They are terrible! After placing my order, I emailed twice to change the date. They did not acknowledge or perhaps even check the emails, and delivered the flowers on the wrong date. When I called, the staff insisted they knew nothing about it. Never again!!! And they hung up on me, too!

Daniel K.

Pretty sad looking display for a $50 "Valentine's Day special bouquet" that arrived after 7pm. By the sounds of it though, I was lucky it even came. Definitely will not be buying from these guys again.

Fatina Shahla

I ordered flowers for Mother’s Day. They were delivered on the wrong day and I didn’t even receive a notification that they would be delivered the day before. They left the flowers by the step and not even at the door. By the time my mom got them, the vase had tipped and there was no water left. Quite a few of the flowers were damaged. Thank goodness the vase didn’t break. It was a large bouquet so at least some of the flowers were salvaged.

jag

Excellent flower shop with amazing prices. Ordered flowers for my mom and they turned out exactly like the pictures showed online. I was very impressed with the same day delivery and how quick they were to respond to any concerns I had. Honestly the best flower shop in KW.

Shannon Mills

I'm sorry to say my arrange was horrable... it looked like it was slapped togeather last minute... the flowers didn't even match very very disappointed. Expecially for the money I paid for a dear friend/family

Purvi Patel

Prompt delivery in excellent condition. Appreciated the email confirmation of delivery. Would use again and highly recommend.

Jenna Banks

Ordered flowers for mother's day and they were not delivered. Very disappointed as we were unable to visit that day, and the flowers would have made her day.

Jim Pazianos

Sent my son and his girlfriend a " gourmet food basket" for Christmas 2020. Boy what a disappointment! Sent 3 emails regarding satisfaction guaranteed, but to no avail. Top line products were offered and budget goods delivered. Not impressed with the goods or the follow up. Would NOT recommend!

D Merkley

I wanted to give no stars, but the least is one? I live in Waterloo and ordered flowers for a work colleague in Welland on Dec 3 for delivery on Dec 18th. On Dec 18th (today) at 4:30 pm I get an email saying my money was refunded. What?? They stopped the order as Welland was out of their delivery area. What I don’t understand is they accepted my order, knew the location for delivery, took my money and they wait until Dec 18, after the time they promised to deliver to tell me? What a poor excuse for customer service. Really disappointed and will certainly go out of my way NOT to recommend these people

Michelle Fagel

Beautiful flowers, easy to order, delivered in a timely manner

sabrina singh

Super disappointed with the flowers I ordered. I ordered this for my mother's birthday and it looked nothing like the picture when it arrived. Definitely not worth the price. Will not be ordering from you guys again.

Regina Ertel

I don't even want to give them 1 star. Did not deliver on day specified...in fact I received notification that they had been sucessfully delivered, when they hadn't. Absolutely no communication or PR skills...will not order from them again.

Suzanne Tucker

Convenient, timely, nice selection.

Paul Henderson

I keep coming back because the staff is friendly, knowledgeable and always eager to please. I often tell them "I want a nice bouquet" and let them choose appropriate flowers. I've never been disappointed!! Sometimes I ask for 3 red roses for my wife, and there is always just the right amount of extra greenery to make it perfect.

Cody Wilkins

I ordered a valentines deal which never arrived despite them charging my card. I attempted to call for a refund and the mailbox for the company is full. Do not order from this company.

Ewa Laskowska

The bouquet that I received was very disappointing. It barely resembled the picture from the website and was assembled very poorly. The writing in the card resembled chicken scratch. Worst of all, half the flowers were wilted and dying. It was an embarrassment to give. I ordered the premium size and what I received was extremely disappointing and disrespectful.

Lorr H

Our flowers did arrive at the funeral home. Unfortunately for me and my family they arrived as the service had ended. There was no apology or explanation. My tribute to my little brother ended up donated to a church. Very Very disappointed.

Linda Scott

The Owner Scott handled my order in an unprofessional manner right from the beginning. Starting with simply in how he answered the phone, taking the order saying he was clear about what was requested even after sending him an email outlining the details, after many requests finally sending me a confirmation/receipt of the order (texted a messy hand written note), then the order gone WRONG (wrong colour of flower requested, paying extra for a 80th Birthday card with the names of my family which was not enclosed)! Lastly, when calling him to express my dissatisfaction, embarrassment and let down for such a monumental once in a lifetime moment ruined he did not seem to be phased. He put the blame on staff (for the card) when HE took the order, the supplier of the Flowers (for the incorrect colour) and even saying it was a busy time due to Valentines day when that occurred a week after the 80th Birthday. The reason we all order flowers is for a special event one way or another so if you Don't want to be Disappointed I would recommend finding somewhere else.

Debra Mackie

A beautiful arrangement!

B Papaz

Great quality service over and over again! Thank you!

Michelle Cutts

KW Flowers does absolutely beautiful work for me personally as well as professionally at the KWS.The KWS was honoured that have KW Flowers provide the flowers for our Annual Gala. Their creative arrangements truly brought the decor of the gala to the next level. They knew there was a bit of an East Coast theme and they put the perfect finishing touches with seashells! It was such a lovely touch and totally unexpected. They have always been so great at ensuring our needs are met, even at the last minute. I would highly recommend them for your next major event or even just for a happy birthdya bouquet!

Heather Pavetich

Ordered flowers for a dear friends funeral through wire service and KW Flowers Waterloo was the florist used. We ordered a mixed fresh arrangement. Was absolutely embarrassed and disgusted with what they delivered. All the same reedy little flowers in two colours. Not one piece of greenery, zero variety making it not an arrangement at all. It looked like they just plopped old withered flowers in a vase for $80.00 plus delivery. That’s the end of ordering flowers for us. Donating to charities is the go to now.

Shari G

The same day delivery feature is great. The person who received the arrangement absolutely loved it.

Kelly Schiedel

We had a terrible experience with them, my husband had ordered flowers to be delivered to me on our wedding day and they never came. We then called them on the Monday to find out why and they said his card didn't go through. They tried to say a staff member called back Friday and left a message but there was no missed call from them that day. A phone call would have been nice since they were for a special occasion that only happens once in your lifetime. Needless to say it was rather disappointing and we will not be using them again.

Shawn McGuire

STAY AWAY!! Flowers were not delivered on Valentines Day despite email saying they were delivered. Phoned the next day and all phones were turned off, directly to voicemail due to the large number of angry phone calls. Have heard many similar stories.

Nancy Johnson

I was very pleased and being from out of town will use you again

Rebecca B

I received a “gourmet” fruit, cheese and meat basket for my birthday. I googled what my mom spent on it and what I got was pathetic for the price she spent. It was poorly packaged and the contents were cheap. Do not order their baskets from here unless you want to be disappointed and ripped off!

Martin Kihle

Also ordered flowers for Valentine's Day with delivery date confirmed for February 14th. Never arrived. Would have accepted hearing that they couldn't until February 15th, but you can't get a hold of them. They turn their phones off and don't answer the phone. Straight to voicemail. Part of running a business is about setting proper expectations with customers. Sad.

Janet Young

Thank you to Linda at KW Flowers (Frederick St location). What a wonderful job you did with the beautiful flower arrangement delivered to Deja Vu Grand Opening today! Sincerely appreciated your talent and great customer service. Exceptional!

Ann Kurt

Excellent service & product ! My grandson loved his snack basket to help soothe his broken leg. I am very pleased. Ann Kurt

Mark Gigic

KW flowers is amazing! I'm out of town and need a flower arrangement by end of day. Linda answer the phone suggested a fantastic arrangement and had it delivered with time to spare. Support small business! Great job Linda thank you:)

Jay O'Leary

Easy to navigate the website. Accepts visa debit, so that's a plus. Prices are quite fair and the flowers were fantastic. Thank you

Alex Wiebenga

I had the same thing happen as a number of other people it seems. I ordered on Feb 4th for flowers to be sent to my wife's work for Valentine's day. I emailed on the 5th making sure they could be delivered between 9 am and 3 pm and received an email back saying "Sure, no problem. Thanks for ordering early." My wife never received her order. I received an email in the 15th at 5:30 saying her flowers had been successfully delivered. This isn't possible as no one is at her work past 4. I also tried calling and emailing repeatedly, with no luck. I will be cancelling the credit card payment and never using this company again.

mark athome

Fantastic service, the flowers looked great , my "everlasting love" thought they were beautiful.

Michelle McPherson

The flowers were fine but the delivery was horrible. I chose this company because they were only 1.1 km from my sisters home. Not only were they delivered late in the evening, they called her house to say they were near. Then they delivered her flowers to the neighbour! Until they get a new delivery service they won't get anymore of my business.

Ana Arredondo

I had a great experience on this purchase. User friendly site, I ordered from my phone in no time, the planter is beautiful and exactly as shown in the website. I won't hesitate to order from KW Flowers again! thank you, keep up the excellent work!

D C

Good flowers and had an easy time at the pickup location. Owner was very nice.

Cindy Luol

I'm so dissapointed, Ordered flowers on Friday for my boyfriends girlfriend . Of course she was happy to receive them like any woman would be , but was confused if they were suppose to be delivered a few days ago since they looked days old . She sent the pictures of the flowers to say thank you but showed old leaves missing petals and old looking flowers . Contacted KW flowers about getting different new flowers with the same price point the same day , no reply . Spoke to the same man twice once on Sunday and again today saying he would look into it after he looked at the emails and still nothing. It has been 48 hours with no reply back, very dissapointed . I don't ever do reviews but I really felt I had to express my disappointment . I probably will never use their services again after this experiences being my first with them .

Dawit Abraham

Nice website, and gift arrived on time.

Heather Aubie

They gave me exactly what I wanted, modifying a bouquet and the cost was very reasonable.

Malorie Good

My boyfriend ordered flowers to be sent to me at work for valentine's day, they did not show up. He received a notification of a successful delivery at 7:45 that evening while I was sitting next to him. Don't know what happened!! They were then delivered the next morning by a very kind man who apologised profusely even though he was only a friend of the owner not an employee. The flowers looked as though they had been taken out of a dumpster and then sat on, the bag was full of water and the case was sideways in the box proving they had been knocked over. The card was soaked and could barely be removed from the envelope. My boyfriend has been trying to reach them for the last 48 hours for a refund and no returned call. DO NOT USE THIS FLOWER SHOP!!!!!

Meghan Deebrah

I called to ask for a bouquet of roses for my graduation pictures (with the pandemic, the photographer no longer provides flowers). I asked for the flowers to be laid out nicely and not to be wrapped in plastic as we will be using them for pictures. But I received red roses that were mediocre quality, wrapped in purple tissue paper, covered in plastic and tied with a green ribbon. It looked like a bouquet of roses I could have gotten from Costco for half the price. Further, instead of the roses each having individual water picks, they were shoved into a wet foam brick in a ziplock bag - when I am paying $60 for a bouquet, I would expect individual water picks and for the business to listen to my requests (laid out nicely to be used for graduation pictures and not wrapped in plastic).

Scott Norris

Hi Kim, I realized that I had made a typo in the recipient’s address and I thank you for your diligence in finding the correct one. I apologize for the inconvenience of my error. I also wanted to let you know that the flower arrangement was so beautiful and fresh, they were wonderful. Great job ! Thank you L

Jenn L

**The ONLY reason they are getting 2 stars instead of 1 is because the situation has finally been rectified** Around the middle of May I ordered an arrangement of sympathy flowers for a coworker who lost a parent. I received an email confirmation saying my order was processed, and a second one later in the day saying the order had been delivered. Fast forward 3 weeks later and the coworker mentioned she never received the arrangement. I called KW Flowers who took down my information and was assured I would get a call back the next day, since the owner was out and they were flooded with orders. A full week later I had not heard back, so called for the second time. A new person answered, took my information, and assured I would get a call back later that day (again, they were busy at the time). One week later (5 weeks after the initial order) I still had not heard anything, so I called back a third time, explained the situation, and that I wanted to talk to someone who can actually help me. I was told to call back when the owner was in, which was in a few days. So a few days later I called back and spoke with the owner, who apologized and said they would send another arrangement, which was delivered the same day. I was given the excuse that they are so busy and get orders from all around the world, and that if they delivered to a building and nobody answers, they would leave it there and mark it as delivered - leaving it in plain sight of the neighbours! After paying a decent amount for this arrangement, I expect them to make sure it is delivered to the correct person. Again, I will say the situation has been rectified, but it took way too long, speaking with too many people, and me having to initiate any and all follow-up. I will not be using KW Flowers in the future, and advise others to look elsewhere for their flower needs.

Jaclyn Godovitz

Awful Customer Service! I just witnessed my coworker get SCREAMED at for asking if they had an update on getting a receipt. She called to make sure they had my email address written correctly as we did not yet have the receipt and my name is hard to spell when given over the phone sometimes. Right after giving the order information someone got on the phone and yelled at her. I understand that this is a frustrating time but no one deserves to be spoken to like that in any situation, especially when she was just calling to confirm an email address. Extremely rude and unprofessional.

tina oliver

K W Flowers recently created flowers for our wedding.....they were absolutely amazing. We had so many compliments on them. The staff were so enthusiastic about my ideas, and created beautiful bouquets, and centre pieces .I would highly recommend them to anyone looking for a florist for their event. Thank you K W flowers for making my special day perfect! Tina Oliver

Nathaniel Wakelam

Valentines day was yesterday. Roses arrived a day late. Judging from the Google / Facebook reviews this store seems like it doesn't run a particularly tight ship. Multiple people complained about not receiving roses and there are similar complaints going back several years. I'd highly advise anyone that's considering using this service not to use it.

Zak Barbary

Very customer driven operation being run here by the owner Scott in both locations. I ordered a bouquet for Valentine’s Day and again this week. I had a very specific request for the one this week, and Scott went above and beyond to make it perfect and have it delivered at just the right time. Would recommend!

Paula Ferreira

Very disappointing!!! I ordered an arrangement to for a friend’s birthday and what she received looked nothing like the photo on their website.

Heidi Peller-Oliver

The delivery driver was amazing for he followed the specific directions I gave on the KW flowers website. My sister lives at a hidden property address so I had to give clear directions. She was very surprised! I have used KW Flowers for a number of birthdays funerals etc and the arrangements they deliver have turned out perfect. I recommend KW flowers on Frederick St Heidi

ann f

Thank you. Was perfect!

Arman A

Beautiful flowers! Delivered two hours after I ordered them online

Marguerite Greig

Great experience

ryan doig

Excellent service, went out of there way to get the flowers I needed.....best shop around

Jordan Kay

I ordered roses for Valentine’s Day back in January. Unfortunately, they never came. That’s not why I’m mad - mistakes happen and the pandemic added a whole other layer to deal with. I’m mad because I’ve sent them multiple emails asking for a refund with no response. I’ve called in multiple times and have been told that I would be getting a refund and it hasn’t happened. Nobody should have to call in more than once, let alone four times, for a refund. It’s now the end of April and my emails continue to get no response (but they did get a response before the order date, so I know it’s monitored).

Jill van Wijk

Wouldn't order from here again.

Atulan Zaman

The choice of fruits was really great and fresh. Couldnt ask for better in terms of quality. Wish they could call before delivery though which would have been better

gary weinstein

Very easy to navigate Website. My daughter loved them.

Sylvie Guillemette

Received two bouquets of flowers for my birthday yesterday. One from a friend, bought at the local grocery and one ordered from your store , delivered to my home. ( free delivery) . Both had 12 tulips and looked beautiful. There was a 60$ price difference. Can you explain that? I feel gouging has occurred here.... care to explain?

Jamie Reid

The website was easy to navigate and our beautiful flowers were delivered the same day. I would recommend this company to anyone.

Shannon Beattie

Tried to call all day and never got through/ call back but my mother absolutely loved her flowers. Wish I knew what I sent her but as long as she's happy.

Coral Shores East

Amazing Service!!! Not only were the flowers beautiful, but when my granddaughter wasn't at home to receive them, they called her cell and delivered them to her at work! This kind of service just doesn't happen any more. Well done. I'm a very grateful grandmother and you made both of our days. Thank you for your outstanding service!

Amol Bhullar

My significant other bought me the valentine bouquet with the red balloon heart, neither of which showed up on the discussed arrival date. When this occurred, he called them repeatedly and was sent to voicemail a number of times. This has been the worst experience ever. Will call them again to see where they stand on the delivery and if it doesn't occur an immediate refund

Jessica Pulkowski

I ordered online from KW for a funeral in Waterloo. I don't live in the area. I had no issues at all..Prices are reasonable. I really appreciated the email I received after the flowers were delivered.

Siham Al-Baghdadi

I ordered a valentine bouquet with red balloon heart, neither of which showed up On the date they promised. I called them repeatedly and was sent to voicemail .This has been the worst experience ever. Will call them again to see where they stand on the delivery and if it doesn't occur an immediate refund should happened . Worse customer service!!

Jennie Burns

Delivered as promised and made my person smile, as they were fresh and beautiful!

Linda Thorn

Both floral arrangements were accepted with thrilled exclamations by the happy recipients! Kudos to Scott and team for such trusted expertise and prompt service.

Queen Maja

Very disappointed in KW flowers. What we received look nothing like what we ordered. Definitely not worth the price we paid. I wish I could post the pictures. Will not order from KW flowers again

Sekou Kelleh

I have ordered and paid online for the past two weeks, and I haven't received my order yet. Why?

Rachel M

Ordered Mother’s Day flowers last week to be delivered yesterday ON Mother’s Day. They were never delivered. Just found out they delivered them today....a day late. BEYOND disappointed. No one will return my calls. $75 for this service??? No way. I will be attending the store in person to complain. This is unacceptable.

Goldy

I ordered a very expensive bouquet from the UK called modern love story for my parent's 50th in Kitchener. What they received was nothing like what was advertised. No cylindrical vase and a different colour of flowers. The flowers died 3 days later. I emailed several times. No response. I called 3 times from the UK. A very uncaring and unapologetic Scott answered but has failed in providing an apology. It's been over a month. Shambolic!

Deb Lessard

I will never use this company. My niece sent me flowers and they arrived half dead. Even the tropical plants in it were dying. I have emailed and tried to phone but got no response. If I could give 0 stars I would.

Brian Plouffe

Scott and his team consistently look after my flower needs. Whether is is business or personal, the flowers and arrangements look wonderful each and every time. I HIGHLY RECOMMEND KW FLOWERS!

Edna Lambert

Love the KW Flowers shop! They have many beautiful gift baskets and flowers available. Very good service!

Catherine Cadieux

DO NOT BUY FROM HERE!!!! If I could give zero, I would. I bought a sunflower arrangement for my mothers birthday and this is what I got. I paid over 70$ for it and they barely lasted 4 days, I'm no florist but I could have done better myself. Disappointed, I went to their store to request a reimbursement and as I walked in, I see these dead flowers just lying on the counter where the girl was plucking off the dead stuff over the garbage and putting them out for sale in the coolers. The girl didn't even know what to do for the reimbursement, so she called her boss. I spoke to the owner on the phone and he wasn't even paying attention to what I was saying. He was extremely and beyond rude, completely refused to reimburse me, started accusing me of not taking care of the flowers, making up a bunch of excuses and eventually hung up on me when I was trying to explain my point. Their stores are filthy, dead plants and boxes everywhere, stuff thrown in piles and things pilled all the way to the ceiling to the point where your scared something will fall on you, can't navigate through the store without tripping on something. Terrible, absolutely terrible.... save your time and money and go anywhere else.