Don't waste your time with this florist. They were given specific instructions to make a surprise delivery. They couldn't even get that right and called and immediately ruined the surprise and told the recipient of the flowers (myself) and asked to change the delivery time from what was prearranged, tacky. When I called to address this issue, there was nothing but excuses. They then delivered the flowers at least at the prearranged time, however when they arrived, the flowers were not fresh and the bouquet was not professional quality. I then called the flower shop to speak to the manager who only continued to make excuses even when I offered to send pictures. The owner offered to have them picked up and exchange from the same batch of flowers, so clearly this was not going to be rectified. I declined. I told her it was a waste of my time and that after multiple phone calls previously, I was done dealing with them any further and would simply post a review. The manager then called me a liar. I have never in my life had such a terrible experience to receive something that was supposed to brighten my day and actually have the flower shop and it's staff, ruin my day. After I got off the phone, the manager then called my husband who ordered and paid for the flowers to tell him that I threatened her with a bad review. My husband told her to leave it be as she'd already made a mess of things. I think they need to be reminded that I review is exactly that...a REVIEW. A review is also to let others know about the service either good or bad. Unfortunately, this time it was bad and I will voice my opinion and not be bullied by the flower shop manager. The manager was much more concerned with a bad rating than fixing the problem or even so much as being kind and sincere. This was supposed to be a beautiful day receiving beautiful surprise flowers from my husband and now I am in tears because of this terrible experience with this flower shop. If you would like to brighten your loved one's day, AVOID this flower shop. Waste of time, money and good intentions. They are incompetent and rude!