I will never ever use this service again.
The contact number is a cell phone which was not turned on, when it had been turned on I was hung up on twice because the person is busy. No one replies through e-mail. The gentleman who finally answered the phone is rude and unprofessional. They completely ruined the whole occasion for my grandmother and I.
There is no option on the online payment sheet to purchase "express" delivery, as in delivery before 5:00pm when most businesses are still open.
I specified in my specials notes that they needed to be delivered prior to 4pm,but they were not, I was told that this is because I didn't pay an express fee of $10, which this option was NOT given to me at the time of purchase. I would have more than happily paid this amount had I been aware of it.
I chose this place because they have beautiful arrangements on their website and reasonable prices.
I live over an hour away from the destination and trusted this company with creating and delivering flowers, it was a horrible experience.
I also had tried to use this company once before, I was visiting the cemetery just down the street, and when I went there I was told that they were closed because someone was eating lunch, and to come back in 30 minutes if I wanted flowers. I called back 30 minutes later, and was told that he was leaving for the day.