Reviews of Lotherington's Flowers & Gifts Ltd (Florist)

Eljacks McMac

Used them on more than 1 occasion as I reside in Ontario and have family in Cape Breton. Excellent quality, excellent service!!! Thanks Eliot MacNeil

Holly Lynn

I ordered flowers for my mother birthday since I live in a different province. When I purchased them on line I up graded my arrangement to a premium arrangement, 2 days before my order is to be delivered on my mothers bithday, they called me and asked if they could deliver the arrangement early due to a predicated weather warning I agreed however they advised me they would deliver later in the day, by 11 am my flowers were delivered. my mother sent me a picture of her arrangement and the was not the one I ordered to make the arrangement look bigger they only added greens and baby's breath. I called the office to speak with them about it and all they could say was the arrangement is close. It does state on your order summary " a substitution of comparable quality could be used" that is NOT comparable quality! the lady I spoke to was rude and unwilling to reason with. That is a horrible way to run a business. Before I ordered I did read the already bad reviews however I took my chances I guess lesson learned!

Glenn Walker

I order via the phone 'from away' and pay via Visa. Staff always help me pick a nice arrangement for Mom and Grandmother. Delivery is always works out nicely.

Glenda P-F

I made a late order for my Grandson's Mother's Day flowers for his Mom. Order said that it would get delivered on Monday. I was disappointed but hey, it was my fault for ordering a little late. It was actually delivered on Mother's Day! Thank you for making this work. My Grandson was so happy she received it and his Mom was equally happy to get it. BTW, the flower arrangement was beautiful. Thank you. Her smile was worth every dollar.

Scotty Campbell

Got what we needed. Helpful staff.

Sébastien Aurel

Delivery on time, despite the storm! Thank you very much from France

raie leith

I'm never disappointed when I order flowers from Lotheringtons! I've ordered many arrangements to be delivered over the years, mostly to my incredible grandmother. The flowers are always beautiful and the service is really fantastic. Thanks Lotheringtons team!

Ray Dawe

Speedy service, beautiful arrangements, decent prices!

Gamma Boxer

Very nice flowers, very accommodating, nice staff.

Ken C

Friendly, courteous staff . Quality product(s) highly recommend for your flowers needs .

Bill Weatherbee

Great flower shop in Sydney the staff know what they're doing and they really care when you go in very friendly place

Susan MacQueen

I had tried to order some flowers online here. Got to the very end of the ordering process and my $55 arrangement was going to have a $50 delivery fee....for after the date that I had requested. Ordering somewhere else that doesn't scam their patrons.

Chris MacIntosh

Great staff and fast service!

Samantha Russell

Lotheringtons put together our bouquets and all of the flowers for our wedding. I was coordinating with them from BC and they were always responsive and helpful. When we received the flowers on the day of the wedding I was blown away by how perfect and beautiful they were. The quality and quantity was perfect and we couldn’t have been happier. Thank you Lotheringtons for doing such an amazing job!

Candace Dixon

My husband usually surprises me with Lily's from Lotherington Flowers every few months. I've never been let down, they create a beautiful bouquet everytime! I know he doesn't know much about flowers so all the credit goes to them. I will always look forward to getting my Lily's!

Brittney Rich

Nicest lady on the phone helped me with rose colors for the anniversary of my mother's passing. I was very appreciative because I know nothing about flowers. Great prices as well.

May Smith

Very relaxed & stress-free ordering process for our wedding flowers. Loved their special room for just this. Entire place smelled wonderful. Great product, pricing, staff, & delivery. Definitely would recommend the experience and would make the same choice again. - August 5th Wedding

Rob Brown

Excellent service. Beautiful arrangements

Margaret Pickett

Ordered flowers for my mother on Valentines day. The second picture is what I ordered the first is what I received. How are they even comparable? Paid 85$ for something I could have got at the local grocery store. Not happy, unfortunately for me they are closed today. Last time I ever order from them again, so disappointed.

Joseph Burt

They went above and beyond on their busiest day to make sure my request was filled. Thank you so much for your efforts. Would do all my flower buying from them.

Gordon Woodill

Second and last time I will ever order online from this place. My orders looked absolutely nothing like the pictures on the website. If someone pays $100 for an arrangement of flowers I want exactly or damn close to what I paid for

Carla Larouche

I'm in Alberta. I ordered a Birthday bouquet for my Mom in Mira. Great customer service! Beautiful bouquet and delivery. Thank-you so much! ????

Carol Rogers

Very courteous and nd helpful. Thank you.

Anita Burke

Beautiful flowers and arrangements.

Jim Cantwell

Very friendly staff.

Jim Cantwell

Very friendly staff.

Barbara Richardson

I received Rose's on sat. May 9. Today is wed. May 13 my flowers are almost dead What a sin they were so beautiful red and yellow.What can I do to make the flowers last

nikkimullett

Lotherington's did a great job on my wedding flowers! They were easy to deal with and professional. Would recommend them to anyone!

Alison Cowie

Never again will I order flowers from Lotherington’s. This is what I ordered my mother and this is what she got ...absolutely not the same. When we called their response their customer service was horrible.

Jennifer Covin

I've ordered a basket called "Snack Attack" for my mother on her Birthday. the basket that she received was nothing like the picture that I have ordered online or the description of it which is false advertising. I paid a total of $114.99 and it was only worth about $30.00. I'm very disappointed when I could have just asked a relative or friend to pick up the items for me. I have left many emails for a partial refund and the reply I got was "the value was there for what was received." that is a lie. I have then written multiple emails after that and no reply. Horrible customer service when I was looking for just a partial refund. I do believe in supporting small businesses, but if it is run the way it is, I will never order from them again.

Helen M Jones

I am very disappointed that the flowers I ordered were not even close to what I ordered.

Pat MacDonald

The rudest flower experience I've ever had. Never again... I don't feel like writing a story but I'm hugely disappointed in the customer service. Flowers are supposed to be a happy experience but this place made me feel so bad.

Jim Jackson

Excellent service each time I have used them. Very friendly and helpful on the phone. Often deliver at very short notice. When visiting Canada from Scotland I went in to the shop to put faces to the voices. They were as friendly as I experienced on the phone.

Sandra Williams

Best staff so friendly

Janet L.A.W

Beautiful Christmas Cactus which was just beginning to blossom. I called the florist to make sure they could deliver to Cape Breton University residence for my son's birthday. They were very helpful, it was delivered on the requested date and my son was happy with the plant and the basket they had it placed in. Great job Lotherington!

Mrjackaranda

We have purchases rather large and expensive arrangements from here and we love them. The flowers are beautiful, abundant and last quite awhile. The only place in Sydney I trust. Have used other places and was disappointed.

Henry John

We’ve just moved from Ontario and during our quarantine isolation period i needed a bouquet for my wife’s birthday and exactly what I ordered called First impressions was delivered and am so much impressed along with the box of fair trade chocolates from Germany. Thanks to the Team and the Owners and would always recommend to all my future contacts in Cape Breton Island. Keep up the good work guys & Compliments of the Season!

Tom Bouchard

Always fresh and beautifully arranged flowers.

Melanie Gray

Very friendly, reasonable prices

Neil MacCandless

Very,Friendly, helpful staff

Belleville guy

I live out of province and placed an order online for Mothers day. Any occassion can be very busy on flower shops and given the fact that we are all human and mistakes happen, I have to say that Nancy and Karen both were very accomodating without any hassle whatsoever for the mishap and made the correction very pleasing. Lotherings flowers have been around for years and are very professional, I will continue to order from them in future.

Jay Bird

Ordered Christmas Poinsettias for family in around the New Waterford area. Spoke with Karen at Lotheringtons, made my order of 4 plants and received a huge thank you from the recipients. I've seen a photo of what was delivered and am so pleased, beautiful and nicely dressed for Christmas. Thank you Lotheringtons and Merry Christmas from Whitby, Ontario. ????

Dale Best

Wife loved the arrangement

Maynard Peck

This flower shop is the best , I call on them for many occasions for birthdays , Christmas and yes even for funerals. They and kind hearted and very pleasant on the phone. My favourite thing is they even deliver in Sydney. Keep up the good work .!

Rob Mykell

Have used Lothington’s on several occasions and vert satisfied with the selection and the fast delivery.

wanda Murrin

Very helpful and friendly

Jody Mackinnon

Great service

alexandra hayes

Best flower shop in Sydney

Travis young

Lovely flower arrangement

Susan nagle

Received flowers today for Mother's day from my daughter sent from here and I am so disappointed ???? they are turning brown few are broken and alot of buds turning brown color before even bloomed. I understand it's a busy time but if you don't have enough fresh flowers you shouldn't sell anymore today.. So very sad for the amount of money put out on these. She had flowers also delivered to her grandmother that were exactly same ... Big thumbs down. Today I have spent 4 hours of my time trying to get thru and put on hold a number of ti.es for no answer. To