Here you will be able to see the opinions of people who are consuming the products of Food Basics (Fish Shop) in the area of Port Colborne (Canada).
At the present this firm has a score of 4.1 out of 5 and this score was based on 127 reviews.
As you can see it has an average rating is quite good, and it's founded on a high number of opinions, so we may conclude that the valuation is very reliable. If there are many people who bothered to evaluate when they are pleased with the business, it works.
You know that we don't usually stop to put opinions when they are correct and we usually do it only if we've had a problem or issue...
This Fish Shop corresponds to the category of Discount supermarket.
They've discontinued the express lanes to force us to use self checkout which usually needs to needing help anyway. Employees will be let go if people use the self checkout
Incredibly rude cashiers. They actually don't want your business and make rude remarks all throughout the check out process. So fine, will take my business elsewhere.
Very orginiazed, prices are decently fair
It has the best produce in town.
Clean, well cared for. Produce doesn’t seem to be as great as some other stores though.
Great grocery store, probably the best Food Basics I've been to.
good deals close to h9me lov it
Always friendly staff ...
Great store great employee's
Its meats or microwaveables, & cleaning products, at affordable prices.
Good place for sale items
Love it!
I shop at food basics weekly. The prices on groceries are excellent. There is always a wide selection of products at great prices. Only the thing I’d like to see is better prices on ice cream toppings.
Has bad produce that goes bad very quickly. Mushrooms are prepackaged (in plastic!!) and go bad rapidly. A little known fact I just found out, Food Basics is categorized as a
For a new store it's not that kept up with. I will definitely NOT be going back here. Their meat department is never cleaned, there is always blood all over the cooler where they keep the meats. Check the experation dates on meat before purchasing most of the time it's "next day", either they don't care or they don't rotate their product. Either way it's nasty!! Everytime I have bought bread I get it home and it's moldy on the inside breads. I have given them multiple chances but they keep wasting my time and money.
Amazing prices and fanominal products
Very clean store
Good grocery store
Had all the fresh veggies and other items I was looking for.
Decent store.
Have everyday low prices on all your essentials and more
Good well organized store
(Translated) Very good place to buy and cheap (Original) Muy buen lugar para compra y economico
As been a great addition to this city. Always clean when I go in and the service has always been great. Prices are good if they are on sale. (But thats like any grocery store) just know your prices. Bonus points for being in the west end and close to home !
They have very reasonable prices
Fabulous counter service. Fresh food.
Great staff! Bright and clean. Well stocked with great weekly sales.
Good selection
It's always a pleasure to do my shopping there. Great service, very clean and maintained. And I always find just what I need, and always pick up things that are right up my alley.
Good discount food store no frill just basics
Very clean up to date and prices are very reasonable.
Great produce and parking Pricing is competitive
Their produce Always looks amazing
an alright place to shop at
Cashier was a bit grouchy, but I am going to say she was just having a bad day.
The cleanest food basic I've been to.
Clean store. Mostly friendly staff. Doesnt always have sale items available.
Very rude staff.
Nothing out of the ordinary grocery store
Good Choices. Good service. Reasonable prices.
I might be a little bias, I worked there . :)
Good healthy selections
Good store. Clean and cheap. Good to go for all your shopping
Horrible store does price match
Food Basics in Port Colborne is a very clean store with great prices. The weekly Flyer always has great specials and saves you money. It is a well laid out store and has a clean washroom at the back. Friendly employees are more than willing to assist you.
Different food Basics Clean does not offer vatiety
The only thing that would give it 5 stars is better bakery section...fresh buns and bread (not from Spicers sorry, terrible product). Great produce, fantastic staff and clean store!!! My favorite go to grocery store.
Great Prices!
Only grocery store downtown has everything you need
The store is poorly laid out with narrow aisles and displays in those narrow aisles and at the ends. Near impossible to get around in. The parking lot was recently redone but has the same issue. Narrow aisles and the street parking by the entrance means you're taking your life in your hands leaving that way. There is parking at the side which is better and there is a side and back entrance as well which are much safer. The quality of the products is decent and the international aisle has every other non-specialized grocery store beat but for me it isn't worth the hassle
Clean store, friendly staff. No complaints
Love it.
Efficient service, clean.
It has good deals
Good food selection. Quick service. Friendly too.
Always a good place to shop
Very good deals . Store very clean
Good experience
Just opened...was there once..veg and fruit fresh..meat looks good..nice and bright..did enjoyed shopping there
Very good store!!! ????
Great super market, clean, organized and very friendly and helpful staff
I don't want to walk into a grocery store and get dirt looks from two security guards. You're not guarding uranium boys. Simmer down. Also, the prices are higher than all the other grocery stores in town and the one older produce dude is an animal! Just throwing public fits. I wonder about this town, man.
Pricing was more expensive than Freshco and NoFrills. Not really sure what the draw is
Food Basics is always a pleasure to shop at. The prices are always very good and quality is excellent. The staff are always very friendly and this last visit was no different. A nice store in a nice community.
Good selection of products, nice produce, friendly staff.
Great ????????????
Good selection, cramped shopping experience though. Smaller carts would be a nice option.
Not happy with their prices. When they say more for less they mean cost MORE money and LESS to get.
very nice,good service, only complaint is self serve checkout was not being supervised when i had to checkout, lady came several minutes after but was resolved easily and quickly
dont recommend going on Friday. other than that its great store to shop at.
Pretty much on par with other Food Basics stores. Not the best one I’ve been to but certainly not the worst.
Never enough tills open. Every time I go there is always people shopping without masks. One man said he had cataracts Should be removed from store.
Easy to find. Smartly placed items. Wheel chair access. Will visit again
Good selection, fresh produce, great staff!
Good deals !!!
It was good. But, one thing they do not have yet anyway is cider.
Friendly staff, wide selection and good prices.
The store was well stocked and clean. Hard to find an employee to get help to reach items.
Cheap store for people on a budget
The best produce in town.
The store is very well kept and the manager and teller were the best! Thanks a bunch =)
Great and friendly atmosphere. Lots of weekly sales. We'll stocked.
Best grocery store in St. Thomas. Clean and friendly staff. Always a great selection of produce and have sale items in stock (most of the time). Definitely my go to grocery store here in town - they could likely do away with adding another one (maybe not on Talbot) here in St. Thomad
Lots and lots of sales and I see so much more variety! At Walmart for instance, 30.00 got me three items... at food basics the next day, I pqidn28.00 and change and took home 2 shopping bags full!
Prices reasonable. Staff helpfull and friendly. SP...
Good
Very good
very well laid out new store with good parking and friendly staff
Greatest store in town for all your shopping needs .
Clean and good prices. Always quick through the cash as well.
Standard grocery store
Good sales and pretty clean for an old store.
Great selection, prices and staff
Poor selection and the store is dirty.
I work there. It was the same old same old.
The plan for tonight's meal was still too frozen, so rotisserie chicken was the goto idea.
This food basics is my favorite by far love thier bread selection. Just an over all wide variety of choices also hot and ready chicken if maybe don't have time to make supper they have a good roast chicken good job staff
Good selection with a number of unique options. Clean store and plenty of sales all the time.
If you impose a communist covid vaccine passport, then your store won't stand for 1 day longer, I promise!
The name explains the store, you can get by with purchasing your food here. Product brands and variety of products is restricted but enough to be passable if your not too fussy.
Never have what I am looking for. And a lot of their prices are very close to their parent store, Sobeys.
Need food
The cashiers are always polite and the other workers are willing to help you find something
They fixed it up considerably there. It's now a lot nicer and the food quality in the fresh fruits and vegetables seems to have increased a bit!
Good prices
Store fairly clean. Most sale items in stock. Some prices on tags not scanning at register as shown. Know your prices and use scanning code of practice if you are familiar with it.
Helpful staff, but a bit disorganized at the cash registers for physical distance purposes. In stock on sale items a bit of an issue.
Nice clean store and plenty of parking. Prices are usually better then other grocery stores. Friendly staff.. Produce and meats are fairly consistent in good quality..
I always wish we had a Food Basic in St. Thomas as i was going to a few of them in London. My cousin there always told me "No you don't". Now that we got one, i could care less. And they don't even price match! My cousin was right
The one greeter/cart person was very polite and personable. Great service!
Amazing selection and amazing staff! I have an exemption of wearing a mask and every other place I go they treat me like garbage but the staff here was so friendly and didn’t make me feel uncomfortable, thank you! ????
They are always helpful store is covid friendly and the staff are friendly. The food is fresh and well stocked
This Food Basics has been my #1 grocery store ever since I was a baby, better deals than Sobeys that is for sure.
Amazing grocery store with excellent food and prices. Excellent customer service and management.
Had everything I need
great place to go shopping! they almost always have everything stocked nicely, lots of clearance produce to get for a great deal, and they have good prices! they carry Beatrice brand milk as well.
Very clean, very well stocked store with very friendly staff
Good prices, the staff awesome
I don't really enjoy the staff here. Always are grumpy.
Very convenient ????
Good sales
My go-to grocery store in town; product variety is pretty good, and unfailingly have always had a good experience with staff.
Nice and clean. New store. Friendly staff. Only place in st thomas to get pork belly that I know of.
Very nice stafr
Great new store well laid out
Good prices & selection.
Great except I couldn't find what I came in for, for awhile,I finally found it after I asked one of the staff which isle it was in,and I walked right to it,other than that it was a great visit.
It used to be that meat prices and chicken were great here, now the cost has gone high, nonetheless, the chicken can at times still be found at nice prices. I however, enjoy the friendly service as the staff are very helpful.
Good Basics is good so for thank you
Staff are useless. They constantly have bare shelves on "lock down" prices but refuse to rain check them or substitute for sizes in stock. Contacted head office only to waste my time playing phone tag with the manager. Wasn't worth my time to pursue my poor experiences shopping here. I'll only stop here for quick visits for the essentials now, which I'm getting less and less inclined to do so with their long line up times. You're usually lucky if there are 2 tills open on week days. If it weren't for no frills no longer taking visa I'd probably never have a reason to shop here
All good thanks
very rude cashiers and staff, corrupt food
I live this Food Basics location. While the products are the same in every location, the staff here are amazing! I've never met a friendlier group of employees. There is always a great associate at the door helping with carts, who is very sociable and very friendly! I love coming to this location!
Great
Great prices! Clean store.
Need to have more cash out lanes open on Saturday morning when the store is busiest.
Brand new store, spacious and tidy. Great selection of groceries at affordable prices.
Only place I'll shop. Fresh food everyday!
Great thorough selection of food for a smaller grocery store. Excellent prices. And supurb cleaning practices.
They put discounted food on bargin racks...disregarding the out of control fungi under the first layer. Lure you to ticketed items signed with sale tickets.that read SAME EVERYDAY PRICES. Are we really just suckered.past due items still available in sales. Or I'm just an old man complaining because baloney is no longer $00.10 per pound..
Very good
Great service above and beyond. Was 10 am sunday. There was express and one checkout open. Having a full cart i went to the normal checkout where there was a older woman working. She was so friendly and proceeded to bag all of my groceries sorting cold from dry into bags and placing them in my cart when complète. I have never experienced such great service in my life ... I did Not ask her to do this and told her she did not have to but she wanted to... This woman deserves a raise, shes basically the face of your store and definetly giving food bassics a great name. Hats off to this lady for taking pride in her job!
I shop here a lot
No price matching. Did have frozen ground chicken in stock.
Not bad People that work there they can be a Little nicer
Jeff is a great manager...
The produce dept is awesome, and the rest of the store us very well maintained. Love this location
Great option for affordable groceries in St Thomas. Lots of parking available. There are a couple things that make this grocery store a great option. 1. You don’t need a quarter for the carts. 2. It’s clean. 3. Line ups are small. I find it to be the best option for bargain prices, good deals weekly, on everything including meat. Good selection of meat and presented well. You can also get cooked chickens here as well.
This store is always organized very well and kept clean!!
Good store
Went to get some food
Acceptable shopping experience
Good selection, clean store
Always has great deals and staff is tremendous
My GO TO place for Pepperettes!!!!
Great grocery store very friendly staff
My goto grocery store, good prices and friendly faces. Some stock problems during the pandemic but that's been everybody. I have a question and someone walks with me to show me where the product is. They don't just say "aisle 3". Also about the best store we have found to take safety protocols seriously during the pandemic. Cleaning carts, following traffic arrows, social distancing and making sure that everyone understands why they are doing it and thanking them for it.
ggreat store. Friendly staff and good service
Bad customer service very judgmental needs to be examine by human rights and employee should be educated and how to treat customers as it is a job with the customer is always right even when they're wrong the right that does not give an employee the right to verbally or physically assault a customer
Favorite place to grocery shop
My experience at food basics was magical. I have never been in a better environment by which being surrounded by so many black people made me feel secure. The pharmacy is great and house wears always have the newest trends. Don't even mention the sports section to your husband cause he will go nuts! I recommend spending all your money here everyday until you need to go on welfare oh and don't forget to wear your pyjamas and smell like dope as you attend your magical journey into simcoes Food Basics!
Always great prices
Fast friendly service
Great customer service and happy smiling faces everywhere I go! The prices aren't too bad, compared to Freshco, and I find the milk can be cheaper at other stores. Otherwise, I like scoring good deals here and they also have delicious cheesecake for sale, right near where you first walk in.
Lots of great deals
I'm a Welland guy...find them quite unfriendly compared
Competitive prices but a bit helter skelter organization of products - not all stores flow well
Staff are pleasant with customers. Judy and the rest of the front-line are always helpful. Prices are reasonable, and selection is good.
Good prices, always have some necessities on sale. Each store is a little different and tailored to the neighborhood.
Fun factoid...canned zucchini flower...second ingredient...yotatada salt...check it out..100%, no doubt YOTATADA SALT...
Great store prices are ok
horrible experience. cashier was miserable and plain rude
Twice I was there because of the specials meat and poultry both times the counters were empty
Great prices and clean store. One of the better places to shop in PC.
Nothing to write home about, it’s a grocery store, didn’t exceed any expectations but also didn’t fail to meet any. But like I said, it’s a grocery store so I didn’t walk in with any expectations, not like it’s a whole foods or anything. It was nice and clean, and had a really nice bathroom.
Good prices, good produce, limited quantities. Run out quickly.
Why does the cheapest grocery store have the best produce? Nobody knows
Very clean and organized! Great prices :)
They've got everything you could need except for Ben & Jerry's ice cream.
Cashier. Was very nice when I discovered a whole in the bag of sugar I was purchasing. She even thanked me for letting her know that it was all over the floor and promptly cleaned it up.
Great prices and friendly staff. Tends to be very cold in the store.
Lots of advertised items out of stock first thing in the morning !
Pretty basic.
A steady, busy super market. Always line ups at checkout.
Huge choice of products
Store was clean and well organized. Absolutely crazy busy parking lot. Had to wait 5 minutes for my receipt as my cashier disappeared to another cashier without explanation.
Fast moving line outside, but once inside there was quite a bit of people shopping. So I quickly grabbed the items I went there for and got out as quickly as possible.
Great place to shop for groceries in Port Colborne.
Great sunflowers a great price
Love Food Basics!
Many great products to choose from. Clean store and friendly staff.
The store vis alwaiys clean and well stocked. There's no pharmacy. It's food basics the fresh items are top grade!! They often have sales to help out and notice match!
Obviously very clean and fresh since it just opened but I purchased some sausage there and checked the expiry date when I got home and it was expired before they even opened the store. I did return it with no hassle.
Great store like the new hours for thurs and fri
Fantastic store. Always clean. They clean the build every customer. Fresh produce. Friendly staff. Best prices and sales. They even carry some specialty items from other countries.
Prices were great, customer service was terrible. Only 2 tills open while 12 people waited in line for 10+ minutes. When someone asked if the exspress lane could open, a worker said "nope." and just walked away. As we were exiting the parking lot, a delivery truck blocked the entire exit, forcing us to back up and drive around to the another store's parking lot to exit. Super disorganized, will not be returning to shop there again.
Its a pretty solid budget grocery store, the fact they have some local products in store too is nice. (Shaws , Los Chicas)
Close to home for me so it’s quick and saves me money. Compared to having to go to sobeys, whose prices are a bit higher. During the summer it gets very busy between 4-close, because of all the migrant workers coming in to get supplies for their next week or month.. So, this store is very prepared for this, good job keep it up! ????
New store, maybe the sparse shoppers should have been a clue. Meat department looked as though it hadn't been stocked since Saturday. More than 2/3 empty! No selection...1 or 2 pkg of what few cuts they did have. I was a fairly consistent Metro shopper in Toronto, this offshoot is more than disappointing. First and last visit unless something changes!
Always .
My regular grocery store. Friendly staff, clean, and great prices.
Someone might want to get rid of the dead flowers and Poinsettia plants at the front by the checkouts. It smells terrible.
Prices, location
Good food
Shopping is not my favourite thing to do, but when the cupboards and fridge are empty my go to place is Food Basics, it's a smaller grocery store, products are easy to find so I can get in and get out in a short period of time. Food Basics has a great selection of vegetables, fruits, dairy, meats and much more. Service is good, the staff and cashiers are friendly, the store is always clean.
Love this grocery, fruit and vegetables are slways fresh and meat is reasonably prices.also a wide selection of groceries
I love the friendly staff, big variety of stuff and great prices!
This store is constantly OUT of product .Discussion with head office on 3 occasions yielded no results. Store is a headache ☆
Great early morning not many people out an around no line ups quick in and out
not a bad store at all, staff are always nice to me
Store is well stocked, very clean, and very friendly staff
Good
Cashier was pleasant and was checked through quickly often out of sale items
Vent tunnels for life
1-8 Express lane hasn't moved in ten min with the line building up do better
It's good basics. I don't buy meat from here. But everything else is cheap and good.
Food Basics has good, fresh produce competitively priced, Omega eggs that aren't free range and $6/12, and reasonably priced 10% cream. They also have Herdez salsa, a Mexican brand, along with other Mexican products. My girls love using the smaller kids' carts and once took the larger cart that looks like a car, with steering wheels for the kids. The great part is it keeps them contained and entertained!
Good
No sale items left
Always busy but I like it here
Great store to shop at! Store is clean, great selection, and staff is very friendly.
Good grocery store to shop like lots of different meats and section of different sweets and pies/cakes
UPDATE: Still great store years later. Good prices but the store has an annoying habit of constant remodeling the past 2 years. Things get moved a lot and you end up having to go down each row anyway leading to traffic jams.
Not bad. Decent selections. Wendy's in the same parking lot if you want to treat yourself to a frosty and a baconator cause shopping with a face diaper on is annoying and you deserve it. Added bonus - one of the few place I've seen that has mock chicken. Just a little fyi if you're missing bologna's orange edged cousin.
Store is under reno, which is no excuse for the deplorable merchandising and the filth. Will never return.
Always courteous, good prices, lot's of choice.
Nicely remodeled, a good selection, and great prices.
Great well stocked budget grocery store.
Good...quick and easy
Very nice store, hope they keep it up
Love the prices here and staff is great
Great staff, friendly and helpful.
Good ethnic sections. Definitely best grocery store in Simcoe.
Had what we wanted and fresh produce. Nice celary. Good selection of ethnic foods. Canned San Marzano tomatoes from Italy ????????.
Port is a great little place with friendly people and great stores. This food basics has great deals and good selection
Its a grocery store
They are following the health guidelines and doing much more to keep customers safe.
I am not happy at all w the care I had yesterday I had a voucher given to me by Santa's helpers for 45$ and my total was 35$ so I thought I would be given back the voucher or the cashier should have told me no u need to spend all of it I would have gladly gone back and gotten more food instead she rang it threw and I lost the 10$ I had remaining maybe to her that's not alot of money but when u r on disability and have to humiliate yourself at the food bank and ask for help it's alot to me I am extremely upset and will not be shopping here again
The staff is amazing at this location. They are diligently working to keep the store clean and well stocked.
Clean and good prices
They have pretty good prices every week according to their flyer. Today I even found a better deal than their advertisement just due to inventory.
Excellent store
The staff is always very friendly and keeps in good spirits in spite of the pandemic. Very helpful. I appreciate that they carry good quality multigrain bread from Spicer's and apart from that, there's the usual offering for staples, fruits and veggies. Only found fault with their flowers, which are usually wilted, but I suppose they don't have a great audience for them. So far, I have always found everything I needed.
Need more options for refrigerated non-dairy / plant based milk. Seems like past few months theres only ever Almond Milk of some sort any time we go so we started going to other grocery store or out of town instead for most grocery items now... Would be nice to see Silk Coconut Milk (unsweetened and/or original)....and maybe other plant based products + gluten free items as food basics is alot closer
Great place to shop and great customer service
Food Basics always have the right price and lots of selection. I always go there first for my groceries and other stuff. Their prices are always reasonable.
Good place to shop
Great store with great prices and a very pleasant smaller town friendly ambiance. The store itself has the standard fair of products as other Food Basics do but the pleasant attitude of the staff sets it just a bit better in my opinion. Pricing is excellent.
Good prices.
Went for a early morning shop. Nice and quiet, quick service, well-stocked, fair prices.
Basic Foods are organized and clean
Great produce and prices are good
A very spacious and clean environment to buy your everything kitchen which means you get every food item you wanna cook ????????????
Good place to shop
Produce counter is awesome
A teller saw I was struggling a bit and finished packing my groceries. ????❤️
Good local store. Staff a bit rude to me at checkout but in general good deals here. If you need a quick top up during the week or a few items go here.
Food Basics always seems to have the best sales. This store is clean and well stocked and organized.
In town close to the park
It the only place where you can get the best deal
I love Food Basic
Reasonably fast
Has everything I need. If I have an ingredient not often used in a recipe,I can usually find it here.
Friendly staff here ,working with safety proacalls ... Clean store .. Great sales .. Great prices
Always clean and very friendly staff!!
Very impressed with location. Clean, bright. Extra protocols in place re covid.
They're out of items very often. I switched to Shoppers for certain things. Staff is nice, but sometimes obviously over-worked.
Excellent produce and the shelves are kept fully loaded and the carts are disinfected for you!!!
Better show up early if you want the BBQ Style roasted chicken... It goes quickly
Nicest food basics I've ever been to. Well organized and tidy
It is a great store. Very clean and the staff was very nice and friendly
Good
Very new, clean and nicely laid out. Only popped in for a few things and they were easy to find.
Tried to call to ask about prices for cat food and they left me on hold for 5 minutes after saying theyd transfer me to groceries so i could find out..
Pleasant and efficient
Very friendly staff, especially the cashier that rang my order.
Best food basics I've been in. Easy to navigate. Staff is super nice.
Always the lowest prices. Friendly helpful staff
One of the better Food Basics in Niagara. Great selection, clean, shelves are always stocked and staff is helpful and friendly. We make a point to drive in from Fort Erie because the local No Frills here is an absolute joke. I please with the owner of this Food Basics. To please open a store in Fort Erie. You're only competition is the awful No Frills and over priced Sobey's.
Great very clean and easy to move around in the store . Produce is fresh .
Neat and tidy all flyer items in stock. Helpful staff will definitely be back.
The store is nice & clean the staff friendly & helpful Its "small towm" Ontario where the hustle & bustle of larger urban centers seem to be king
Excellent. Staff very courteous.
Good food prices.
Love this grocery store! Always has decent sales! The staff are great as well! It's also nice and clean!
Great prices
Great place to find a good deal. Avoid it on Friday evenings as that is an extremely busy time for them.
male staff are corrupt harassing girls in the store
Eleven of us in line....1 register. Stop being cheap. 5 empty registers
All the specials were actually in stock however as usual the shelves were some what bare.
I enjoy shopping here, sometimes I'm here 3 days in a week. Convenient and friendly. I am so looking forward to when we'll be able to shop without masks but until then, for those who do not wish to wear a mask, perhaps there are other shopping options available in order to keep everyone safe. Until that day comes, please shop with a mask on.
Clean organized
I wanted to make sure I left a GLOWING review, as I stopped in yesterday quickly, for ALL things "CAT GRASS", the Sobey's in FORT ERIE has priced it out of the market ! Asked if they had wasabi, sure enough :) Then picked up this and that so my initial 2.50 purchase, turned out to be around $20.00. So YES being pleasant MAKES a difference. The staff there werr extremely helpful and very pleasant! The store is clean, worth the drive to Port Colborne ! I must mention too as someone else mentioned points & yes they do add up, but when I get ATTITUDE from the express line cashier, at the No Frills in town, I would rather great service over POINTS ! Keep up the good work @Basics in Port !
Clean and organized. Had everything I needed.
Just not big enough selection or supply it seems. Has great prices and staff.
Good prices all year round.
I love Food Basics, I always shop there.
Fast pleasent and easy to fond product
In and out great service
Great deals, amazing friendly staff.
Pretty happy but the washroom door wouldn't close and I couldn't hold it any more so I spent my entire pee praying no one would walk down the stairs.
Got charged for broussil sprouts didn't have any ????? Had clementines. Big difference
Spent 5 minutes getting groceries, only 2 checkouts open,like 10 people in each line, 10 minutes later, dumped my groceries on a closed checkout, which they had many, and walked out, great way to compete with the other stores
Waited in a line for 10 minutes. Cashier continued to ring people in not saying anything to anyone no sign up saying lane is closed. The other two lanes were full had 10-15 people we get up to the lane and buddy says hate to tell you this (after ringing the people ahead of us half way through) I'm done after this order. We're like what the heck are you kidding me like we've waited you couldn't tell us before? You can ring us in we have 5 things and there are 6 people behind us. Nope I'm done so can't do it I have to be out at a certain time you'll have to go to the back of a line. So we got mad and they called the manager Victoria. She just said turn the light off too bad. So we dropped all our stuff on the counter and left. Absolutely disgusting. If he was shutting his lane down that's fine we should've been told way ahead of time so we could go to another line and not waste our time. I understand the cashier has to leave and he wasn't scheduled later and would probably get in trouble if he stayed in later but we should have been told, not made to go to the back of a long line and the manager should have come up and done her job.
Best value grocery store
I like food basics,you can get what you need at good prices. There always good weekly specials.
Good prices...hard to get around while they stock shelves...
The Cherries looked amazing perfect but NO Flavor what so ever. Very disappointed
Fresh food and friendly staff.
The friendliest staff I ever seen
Of the two more affordable grocery options in Port Colborne, Food Basics has better produce. The organic options are slim, as are the fresh herbs. The lines at the cash always move quickly and are rarely blocking the aisle. Extra pleased with this location because, unlike its main competitor in town, provides sanitary wipes at the entrance for cleaning your cart.
Always have great sales at Food Basics!!
Close, everything you expect
Good location, great range of items, surprisingly clean for a Food Basics and a great staff!
Not enough tellers at times...
The staff are helpful. The store is well maintained even during this difficult time.
Busy, since the announcement of lock down. The store does try to accommodate everyone.
Lots of different ethnic foods others dont carry
It the most stupid parking lot. I don't know who came up with such a stupid design and not practical. I make sure I only go there when it not busy.
Good stock but frustrating as aisles blocked with boxes of items impeding flow of customers.
Open your garlic bread and check it as soon as you get home to make sure it's not moldy bought mine 10 minutes ago and it's in the garbage
It's convenient. Easy to find
Sales this week are the pits
Great grocery store. Always awesome cheap selection of berries.
Great store
Always well stocked and clean and super friendly service. Love going there compared to Walmart...not sorry ????
The staff are nice. It's great that they carry a variety of products that are not available in other local stores. It is ideal knowing that whenever I go in, they will have the flyer sale items. I do wish they did price match.
Very clean store have always liked shopping at food basics would highly recommend
Nice and clean store.
Just a quick visit had what I wanted no line ups in and out quickly
Love Food Basics,I'm very comfortable there they treat me like family and it's the only grocery store I shop at.
Clean, good produce and meat selection. Great sales.
Nice clean updated store. I prefer to shop here.
Good prices, pretty good selection of items, produce is usually always fresh
Great selection great prices really courteous staff and management. Big selection of international foods. Mgr memoes to staff near restroom show what leadership by example looks like. Be a better world if more stores managed like this one.
Stupid! Doesn't understand Express Cashier Rules FAST LANE
I love food basic, they are doing such a great job during covid-19,I feel safe chopping there, and they still doing a great job, I give them 5 star
This store has some good sales. The biggest problem I can see is the aisles are too narrow and the staff are usually stocking the shelf while people are shopping and it is too congested.
Just wondering when they restock shelves after the weekend as I've noticed shopping on tues after the weekend all sale item are sold out...
Popped in to buy some buns and snacks.
Great prices. Lack of gluten free food that I would actually eat.
Was given a rain check on 2 different occasions for an item that was unavailable when I was there 2 times. Went 3 times to use them and still no product. Finally on the 4th time going (not quite 2 weeks from time of issue} they had stock but refused to honor their rain checks. They said they were expired and the manager would not honor them. I hope the manager is happy because this customer is not.... I won't be back........
Great prices
Lots of selections and good prices
To many workers and their huge carts taking up nearly 2 entire isles , they never should have to gotten rid of the double child carts it makes it so hard with parents with more then one kid. When super busy they don't open enough tills people were going into isles and there was only 2 tills open plus the items 1-8 horrible but hey they always have great sales so that's the only reason for 2 stars.
I had forgotten how good their prices are compared to sobeys
Only go here if I need to pick something up quick as I mainly shop at store that benefit me in some type of rewards. No reward program here. All other grocery stores here have a reward program and it's great. NOT FOOD BASICS????
Meat choice is mostly pork. The usual fruit and veggies, small international section. Limited selection but I guess that’s why it’s called “food basic” and price is good. They should have a separate lotto section not shared with the grocery lineup. I seen people drop there grocery and walk out having to wait for people to cash out or buy lotto tix. So annoying
The prices are good. The products are good. The tellers are nice as well as the floor people.
Best and most affordable grocery in Simcoe. Great deals and lots of stock.
Just another grocery store.
Lots of specials available, helpful staff, fairly easy cash out...
Clean and tidy grocery store. Really getting sick and tired of the cashier's hurtling my groceries down the lane way for check out though. ????
At this Food Basics the staff were very visibly cleaning and helpful and friendly. The prices are great! I normally go elsewhere but will now make this my new store for groceries. It's the extra touch that stands out. Lately it has be stressful to shop, it was not here.
sometimes good prices
Cheap yes but not all of the selections that the other grocery stores have. They don't sell all of foods that we normally buy, like banana yogurt! But I still go there at my convenience.
Always come here. Love the sales! They need to do more sanitization between customers
Not too busy for shopping
Great place to shop
They usually have what we are looking for, and at a great price.
Went the store today and requested to have the produce dept to start adding horseradish root to their offerings...well gave my request to the acting mgr Mr. Jeff Helm..what a great guy...took my request along with my email ID and said he would ck with HO..great customer service Jeff. hope you will be able to add my requested product to your store listing, but if not I will understand and then ck with other local stores to see if they can assist me. Great job Jeff..you are a very good representative for Food Basics...I think you will progress rapidly up the ladder..tks Terry Dinger..ADDITIONAL COMMENT...WOW the customer service never stops. Jeff Helm called to let me know that the Metro store in St Catharines has my product listed. I called and sure enough I can get it there...Thanks Jeff and thanks Food Basics...great job.
Last night my Mother went to Foobasics and the staff did not respect social distancing. She was in the express line and an employee was standing right behind her not respecting social distancing at all. She told him he was standing to close. And he just stood there like an air head. She then told the cashier that he shouldn't be standing so close and the cashier told her "Oh well sometimes people forget." Are you kidding me we have been living in this new normal for 8 months. Mean while the employee was just trying to get a price on some salad dressing to change the price. I think he could have just waited patiently. What the hell! This is unacceptable! Yes I will be reporting this to the health unit! The employees should not me so careless. My Mom is no spring chicken and we want to keep her around for as long as possible! So respect social distancing and the new rules! You just lost a regular customer! St.Thomas has plenty of other grocery stores! To the cashier and the employee changing the price on the salad dressing: Learn some customer service skills! To the manager: Please give these staff members some more training! I am sure you would be just as upset if someone was not respecting your Mother or grandmothers!
I find their produce is very hit or miss, we have spent a fortune on produce, only to have it all go bad, in the following 3 days, this has happened more than a handful of times. I will say though, there is a customer service associate, that helps customers with getting their cart to shop and receiving the carts to clean, he's an older man, my goodness, what a kind and compassionate soul he is!! He is such a beautiful person inside and out and my husband and I always look forward to seeing him, when we go! Puts a smile on anyone's face and is so passionate about helping customers :) I give 5 stars to him alone! Many people of Norfolk talk about this man and feel the same way, there was a huge shout out to him, on the Simcoe and Area Facebook Group and sooo many people share the same experience. To me, this man either deserves a raise and employee of the month, at the very least :)
Can always find what I need.Heloful staff
Great store and great deals
The store is like putting Walmart and fresh go together more selection than FreshCo but not any cheaper and you don't need roller skates to get around not that big
Lots of great buys
We are lucky. Our St.Thomas Food Basics is excellet. Great selection of fresh food, veggies, fruits, good prices, very nice staff doing their best to protect us from covid. We greately appreciate it, Thank you FB.
Love Food Basics, great prices great location
I live close and I have always had excellent service with the employees of Food Basics
Very nice staff always pleasant
that's where I get my food
Great product and pricing
Not sure why this is happening but over the last 3 to 4 months I have been finding more empty shelves in this store than usual. Today I went in to purchase Butter Milk and found only 1 left on the shelf. I also noticed other shelves empty for other kinds of milk. Also been in this store for sales items which were not to be found. I dont know why they advertise sales items but never carry enough. Other than the above, great store to shop in with reasonable prices.
Good prices
Reasonable prices.
Cashier was insanely nasty to me for no reason. Between masks, giant plexiglass shields and the abundance of noise pollution of the busiest time of day I could not hear ANYTHING she was saying at a whisper. I bought 4 items, had to wait for the person in front me. The tap debit failed and after my payment did go through refused to let me pick up my items and pass the person that was infront because 'covid' and social distancing...but she still used the same food belt and put my items on the same belt as the other customer (without cleaning it) ????
Great produce, great prices. The store is clean and well organized. Although I still like this store for my grocery needs...I am a little disgusted and annoyed that not all staff are wearing a mask. I was in the store today and I saw at least 4 employees walking around stocking shelves and touching and breathing on produce. There is a pandemic, I don't care what you're issue is.Wear a mask, protect others. Makes me feel very unsafe to shop there.
Lady working customer service with white hair and glasses has the worst attitude. I had a simple thing to handle with my receipt and she gave me guff and did not want to help. Someone else had to jump in and help me and apologize. CUSTOMER SERVICE IS THE WORST.
A good, discount grocer with a surprisingly good, fresh produce section.
Did my full grocery shopping this morning including items for my mother-in-law. The store is large enough that it is easy to maintain a 6-foot distance between other shoppers. It was also not very busy at that time, they had one staff member constantly cleaning door handles on the freezers and other high-traffic areas.
It's a good grocery store located in the middle of downtown Port Colnorne..
Good location, had everything I needed and was priced well
Great selection newly renovated prices great
Good selection
Always very friendly and excellent prices
Good
Great prices and selections. The place is always clean and neat. Staff is helpful and very friendly. During this pandemic, they have done everything possible to assure our safety while shopping there. THANK YOU.
I was surprised that about half the people in the store were not wearing a mask as well as keeping the appropriate distance the cashier was very pleasant and efficient
Discovered that the fresh meat had been previously frozen, also numerous times I would go to buy items advertised in the flyer on the first day and they don't have the items
Always a busy place.
IMO their just like any other grocery store. Watch your flyers for specials and so long as the store's aren't too far apart then plan your shopping accordingly or price match at your favorite store if they have the same brand. Some of their store brand frozen entrees are a good deal and higher quality than other store brands.
Big store,friendly staff with lots of product. Oranges were $.69 lb and were awsome. Not so good for the hamburger meet. $14 for 1.33 kg and it was hands down the greasy meat I have bought in a long time, will not be buying meet products from this store.. think I will just stick with my usually grocery stores.
A noticeable improvement since the renovations
Have always loved the great deals at Food Basics!!
outstanding planning for customer safety ....... Update up until now you guys have done fantastic dealing with the pandemic but today I made a quick run to your St.Thomas , Ontario store I was in your store less than ten minutes and witnessed two male employees with their mask not covering their nostrils being that this is a place that people purchase their food this is unacceptable! I realize that we are all fatigued by covid-19 however we must remain mindful especially if you are dealing with food supply for a community and for this reason today you lose a star.
They always have good sales, store is always clean
Never enough cashiers on duty. Be prepared to wait min half hour in line only for the teller to put her next cashier sign up in front of you. So yoh move over to next cashier and she puts her sign up in front of you too. I left my full cart of groceries and went to Sobeys where I shall continue to do my shopping.
Good wide open store. Not too busy, sale items in stock
Good prices friendly people
Very clean and well organized ????
Kids love the mini carts
Hello I would rate this store 1 star but they have really good pricing. MOLD is something they sell as well. They're berries are moldy way to often! They sell moldy bread( WHICH GAVE MY DAUGHTER A REALLY BAD FEVER AND UPSET STOMACH AND MADE THE WHOLE FAMILY FEEL BAD), old whipping cream and toxic smelling raisins.
The best store good prices all the time and friendly people.
Very good
Store was really clean
Ok but always running out of things especially on sale.
Great store . Pair price. Lots of sale.
Love the staff here, friendly,helpful clean store. Good prices, lots of parking.
Great store and good deals!
Needs more room
not to bad prices
Much better selection now and prices are good too. Weekly flyer was not in the paper this week or last week.
Good
(Translated) Excellent service from those who work to assist migrant workers from different countries, thank you very much (Original) Excelente servicio de parte de los y las que trabajan para atender a los trabajadores migratorios de diferentes países muchas gracias
Cute store clean but small of course.
Good prices
Nice produce
Had everything I wanted plus!
Clean and always stocked
Sales prices are good. Service was excellent. Nice and clean and new.
Love the hot n fresh rotisserie chickens.
(Translated) Excellent (Original) Excelente
Clean with very friendly staff & service!
I would of rated it at 5 stars but some of their employees need a major attitude adjustment.
Good selection. Fully stocked shelves. Clean.
Value for Money. Fruit and Veg are often half the price of what one would pay at Sobeys.
Staff was helpful and friendly
There prices are pretty good, have a good selection of foods,and they are open later then other grocery store's in Port Colborne
Love this store. A bit more Organic fruit and Veg would be great. Matthew was a very helpful young man.
Long line ups no matter what time of day.
Reliable,essential and always professional.
Great prices just wish they would price match.
Good small town service. Has what you need.
Found it to have high prices in comparison to other grocery stores. But the isles are wide, clutter free and clean.
Amazing firm melons
Pork loin was on sale and They never had any all week soo disappointed checked everyday
Great selections, parking and nice staff
They really need to open more cashiers.
Always find everything I need. And absolutely love the International Aisle
Good
Great sekection
It was good and the price of items there are good
Great produce, helpful staff, great location, lots of parking, easy access to other business and banks.
Have you ever had that teething screaming baby with you? Well these ladies helped push my cart to check out unload scan pack and replace the ranch dressing bottle the lid was cracked on ...even tho my baby probable did it all with a smile no worries no worries so thankful. Such a great experience
Okay
Good prices
Awesome place to shop
Store was clean and staff were friendly
Superb deals on all your groceries. Great shopping cart collection of the parking lot. Always on top of it.
Great store but understaffed had to walk around for 10 minutes before I could find the item I was looking for but overall a good store for a small town
Favorite food store
Out of stock on sale items I wanted.
Good selection and good prices
Thanks so much for being caring, I'm medically mask exempt and I'm finding it harder to shop now that stores are independently going against the bylaws set out by officials. However, food basics made me feel at ease to shop and have a not to ask others to be kind to though exempt. This can make such a huge difference to people. Thank you!!
Should of done better job letting customers know No Longer Open at 7am for Seniors,,, I am from out of Simcoe and drove for 7am opening for many Trips. Just wish I knew, that's all. Other then that,,, Great Place To Shop!!!
Normally, I love this location, last night, I went at 8:50 pm to pick up some milk. As I approached the door, a worker told me the store was closed. Why have a posted closing time of 9pm if you don't plan to honour it? Not pleased. I'm sure 7-11 enjoyed my business.
For some time now fresh veggies/fruits have not been up to par, and so many products simply disappeared. I was pretty ticked. But: looking closer, I find it is not all the store's fault. They're actually making the best of what head office …
This Food Basics was recently remodeled. It is much better now. Most days they have several checkouts open.
Favorite place to grocery shop by far!
Love food basics in Port Colborne. The only place I can find crumpets!
Always good Deals for your Everyday Shopping Needs.
Great deals
One of my favorite stores for meat and veggies and fruit
Good location with ample parking. The food quality of produce is okay. Good assortment of items. Prices are reasonable.
It food and it's basic
Seemed low inventory on lots of stuff
Every time I buy produce it is rotten, and when I point out the fact that there is rotten lettuce and then come back later that day, it is still on the shelf. We have even bought a bag of walnuts that were all black and shriveled inside. Dont bother buying fresh stuff there.
Best deals in a small town, very friendly staff.
The store was difficult for me to navigate as it felt a little backwards to the layouts I'm accustomed to; However, my biggest issue was the carts full of empty boxes laying around the aisles and the young girl who checked me out. She was busy speaking with the girl in the next til, discussing how the one girl arrived 7 minutes early and how she felt that meant she could punch out 7 minutes early. 7 minutes?? Really? What happened to the days of arriving 15 minutes early? Besides the 7 minutes conversation, I tried to be extremely polite and engage in conversation but nope, she IGNORED me... literally didnt speak a word to me through all my time at the check out line. For my second time in this store, I am disappointed in the staff and lack of respect for customer service.
Lots of produce, but the store appears to be dirty due to its age and rundown conditions
Love shopping here! Has everything I need at fantastic prices!
So grate
Great to visit this store in Port Colborne, we found out all we need it..
Clean store, nice folks, still have to bag my own groceries
Friendly cashiers and a good international food section.
Friendly service as always. Quick easy trip to the grocery. Everything is laid out efficiently and makes it easy to get shopping done quickly and safely.
Pleasant staff! Always gave advertised items in stock, even on the last day of the sale.
Seriously, the best price.
Fair variety reasonable prices
I really like this store easy to walk to, bus stop is close by plus they are handicapped accessible. The staff there are really helpful and pleasant. I would recommend this store to other people.
I have only been in this Food Basics only a few times. The Cashiers are downright Rude, they don't greet you or say Thank you , just rush you out of the store.
Friendly staff
Great grocery. Good prices.
Great prices, attractive, clean store and very friendly and helpful staff. Always the first stop on my weekly shopping expeditions.
Busy while shopping. Helpful staff. My timing was good, had all on list. Clean store, fresh produce. No wait at checkout.
Well supplied and efficient service.
Great customer service, prices are very affordable,their sales are what a family eats and their rotisserie chickens are to die for!
Terrible.
Little pricey but within walking distance of my house,very convenient....,
NIce
Always friendly, courteous staff. They really need to purchase a cart retriever like most other grocery stores have and not make the employee push them back into the store manually.I know that they can certainly afford one.Tell a manager this when you see them and help the employee who makes minimum wage out.
(Translated) Very pretty (Original) Muy bonito
Decent selection of products but they don't price match. While I was there I got some bad news and the one cashier was very nice and sympathetic. Another employee came up to me and told me to look down at my shoes the next time life seemed unfair and be grateful for what I have (I had buried my keys under my groceries and was laughing at another thing wrong with my day). She then proceeded to walk away without engaging me in any other type of conversation. She was very rude in her words and very unappreciated. I wanted to return my groceries but I just got out of there fast.
Just ok
Store clean. Maybe not enough cashier but first day of new flyer and day before new years eve. Young man that helped me with tickets very pleasant.
Don’t like the store tbh
Great place to shop for groceries...great pricing but the line ups at the cash registers are extremely long...i waited 47 mins the last time I shopped there..i had to put my frozen items back because I was afraid by the time I got home everything would have been unthrawned...
Veggies all come from the States most of the time. Not a great selection of produce. There are similar items all over the store. E.g. coconut milk is in 2 or 3 different places throughout the store. They put vegan meat substitutes in the meat area
Very disappointed in the store, produce not good, shelves bare and flyer items gone
Clean, well stocked with friendly staff!
Always out of fresh new produce on sale by Sunday rain checks usually needed
First time there. Clean , well presented but under stocked on sale items.
Good
Told me coupons were not good.. Have to find a new store to shop
Very clean and well stocked it was alittle hard to find some things as the store has changed but it's st a great store
Clean store
Great sales
Great deals
Nice store usually has the items I'm looking for but the store could be a little tidier.
I really enjoy shopping here. Prices are great and service is too.
I have shopped at Food Basics for years and have enjoyed gleaning from their reduced selections in their produce department. Always have some really good sales weekly too. Friendly staff who a4 glad to help if you can't find what you're looking for.
Good prices, product & helpful staff. The problem: there isn't enough staff and rarely enough checkouts open.
Good prices, decent selection
Unfortunately today I was very disappointed at the lack of control as far as the number of people allowed in the store. No control. Complete feeling of wanting to escape the insaneness.. please keep us all safe. A loyal customer.
Just like it
Like food basic usally there fruit and vegetables are nice when you cant get to market and general affordable
I love it the store!
Great Produce and international selection, try to go when Farmers Market is not on. Parking disappears then.
Great workers and usually have all you need.