This is my first time purchasing from Ethical Aquatics.
I live in Toronto and wanted to purchase pre-quarantined/medicated fish so I could add them directly to my display tank without quarantining myself.
I started by e-mailing them via their website. Chris promptly responded. He advised there would be a slight delay in shipping before I placed my order (not an issue for me and I appreciated the heads up).
I ended up ordering 1 regal blue tang, one lawnmower blenny, 1 diamond goby and 2 cleaner shrimp.
We emailed back and forth a few times and when it came time to ship the livestock to me, Chris was extremely flexible in shipping dates. He wanted to make sure I would be available to receive them to ensure their healthy arrival. He also provided detailed instructions of how I should acclimate all the fish and shrimp to optimize their transition.
The livestock all arrived yesterday (including a free, bonus snail they added for me). I followed all acclimation instructions and added everything to my display tank. I had all the lights off yesterday but I could see they all ate when I added some food in the evening. Today, with the lights on, all the additions are very active and eating without issue. They’ve even started grouping with my original clownfish and yellow tang.
I was very concerned about buying shipped livestock but Chris was fantastic at reassuring me along the way. I’m so happy with the product and the service provided. I will 100% purchase from Ethical Aquatics again when I’m ready to add more livestock.