Reviews of MrPets (Fish Shop)

Geraldine H.

Stopped by this store recently for the first time. They were having issues with their internet that day but it didn't deter from the pleasant service we received. The woman at the register (I think her name was Autumn) apologised sincerely for any delays and inconvenience, due to this internet issue, beyond their control. She was very friendly, knowledgeable and helpful. ???? Another young man working there that assisted us( don't have name) was also helpful and pleasant. I wish they had more variety for cats in terms of wet food, but prices were comparable or less than other pet stores we have visited in Victoria. The store also could use better lighting. Would definitely shop here again, based on this visit. Customer service is so important. They are doing well in that respect!????

D Zarek

Great clean store with a nice Aquarium section. Very knowledgeable and friendly staff and the manager rules. Highly recommend this store for aquarium supplies.

Natasha Rusnak

Friendly staff, prices are okay and I love the fact that you are allowed to bring pets in here

Shannon Davis

It has a good range of products and toys for a variety of pets but feels a bit like a warehouse

Jay C (KiSSA)

This pet store really blew me away. The staff was so nice and helped us out with everything we were looking for and we even got to play with and pet their African Grey, Spike! They don't have a massive selection but they definitely have enough for a novice pet owner. It was also very clean and inviting inside the building. They have a great selection of pet food for all kinds of animals, from birds to fish to cats. I definitely recommend coming here if you are looking for a good local pet store.

Christopher Brandt

Helpful staff.

D. Gillis

I posted my full review on yelp.ca but suffice to say, I willn't be back. If I'm going to spend my money in a store, I expect helpful staff. The woman (who I believe was the manager) came across as extremely rude and unhappy in her job.

Mars Bar

Have alot of variety for all kinds of pets

Mark Coldicutt

Nice store..m

Ken Munroe

Got my pleco

Britta Volkhardt

They have lots of supplies for my bunny and excellent customer service. Friendly staff and a great and knowledgable store manager. I don’t go anywhere else but Mr. pet‘s in North Vancouver

Quinn

Decently speedy service, friendly staff, good selection of animal accessories.

Luis Lopez

Amazing store, good prices

Trevor Defehr

Awesome staff here! Always very friendly and helpful. Able to answer any of my questions and they take good care of the critters in their shop.

Shalene Upshall

I was visited the Victoria BC location yesterday afternoon to pick up some wet cat food for my three cats. I saw a sign advertising some tins as buy three get one free. I grabbed a tin and noticed that it was grain friendly so I went to an employee to find out if you had grain free and if it was also on sale. She showed me the grain free and assured me that it was because the sign DID NOT specify the sale was only for grain friendly. I grabbed 16 cans and went to the check out. The price seemed very high so I asked if I got the sale price. The girl at the till said no and asked the other girl who previously helped me if they were on sale and she said they were but then finally looked on the flyer and said no that it was their mistake and it was only grain friendly that was in sale. At that point I informed her that it did not say that anywhere on the sign on the shelf and they needed to honour the sale price on the shelf and pull down the sign and fix it. They refused so I gave her back the cat food and went to Bosleys where the signs were correct and paid $15.00 less for better quality food. The staff needs to be more knowledgeable about what is on sale and more vigilant about ensuring the signage is correct. I also work in retail and if we have a sign up on the shelf that is wrong we honour the price on the sign and then pull the sign to correct it. I had a retirement party I needed to be at and that whole ordeal caused me to be late due to having to go to another store. I will not be shopping at this store again.

Misty

bought some neon tetras from this location and they were infected with ick. ended up killing my whole tank and was a very devastating ordeal. am never buying fish or anything from mr pets again.

Garth Sylte

Very nice staff, fairly competitive prices for the size of store and a great selection!

Victoria Paulo

I appreciate that they give their reptiles an accurate set up and that they give them ample space as apposed to how pet smart treats them. It was a refreshing change. Also good variety of reptile equipment.

rob lilly

Prices are higher but good selection of foods...mediocre toy and accessory selection.

Dan P.

Very nice store and friendly staff

Mariah Casavant

A little pricey and when I went had lots of fish and water plants on quarantine. A couple fish were dead in their tanks I know it happens but doesn't look good. Good selection and friendly service.

Naomi Ethier

Love the selection! Great prices and cute animals ????????????????

Nikki Dee

They have the best selection in Victoria for guinea pig items and now I go there exclusively. I also appreciate they are a BC company. Staff have always been great whenever I have been in to visit and the location is very convenient.

Doug P

Love this place. Good prices, friendly staff. Strongly recommended.

Jonathan David's Painting

Awesome location. We buy our dog food here, great service and knowledgable staff. I love the deal they have buy 12 recieve one dog food free. Our children love the cats and birds and fish area. They have there stuff together.

Amelia Galligos- Bussiere

Nice wide open space and almost find everything for your pets. Great prices and employees very helpful.

Kirsty Cameron

Best staff ever!

Jonathan Konrad

Great people. Really care about animals and their customers.

Kelly Krogman

They have a fish department offering great prices on typical tropical freshwater fish!

David Watkins

Just want to say a huge thank you to Darcy, New alot about the small fresh water fish. Great customer service. She actually gave us some of there tank water to mix with our new fresh water so we could get the new fish in same day for my daughter's birthday. All the fish are doing great thanks again Darcy.

fabrizio

Good price and customer service

Diane Raven

I arrived at 10:30 on Saturday Oct. 13 to give my dog a bath at the self-service dog wash at the Tillicum, Victoria location. In the dog bath room there were no clean, dry towels to properly dry the dog after his bath. I asked at the desk if there were any clean dry towels and was told by the cashier that the towels were "in the dryer." When I asked if they had any other clean towels I was told that there was a blow dryer on the machine. My dog has long hair. There is no way to wash, rinse, and completely blow dry a long-haired dog in 12 minutes so I was forced to use dirty, wet towels to attempt to finish drying my dog. When I approached the so-called supervisor after attempting to dry my dog and suggested perhaps they should purchase another 10 towels, she responded that there were 10 towels and she had not been working the day before so they were apparently not put in the laundry. What self-serve dog wash has ONLY 10 towels?! If it was true that the dirty towels were being laundered (according to the first employee I spoke with) then why were ALL TEN of the towels in the "dirty" bin in the dog wash room? Furthermore, there was no apology from either of these useless employees, insincere or otherwise and NO attempt made to compensate for this utterly pathetic customer service by offering, for example, a token for a free dog-wash in the future to make up for the inconvenience. The store was not busy at this time either, so again, no excuse for the kind of flippant, couldn't-care-less treatment I received.

Woody Works

Got some pond fish

Meraut Aryan Khoshnevis

Amazing aquarium and fish inventory! They have everything you need! Shoutout to the homie Brad, expert in aquascaping and the aquarium hobby, for sharing his knowledge. Highly recommend him for anyone looking into the hobby. Will definitely be back soon. My new local fish store! :)) thank you Mr. Pets!

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Great selection and decent prices, for fish. They've improved over time and seem to have good, consistent customer service overall. There is water for your dogs there and the staff regularly give treats if you're a dog person. The aquarium plants are a little on the expensive side, but they have a decent selection, plus a decent amount of all things pet.

Christopher Butcher

Local to all , ????

Janice Lam

Plants are decently priced. Bought a few anubias plants from here and they were better quality than some of the other local pets stores. Owner is nice and followed up on an inquiry I had from a while back to let me know that a fish is now in stock.

STACEY Forsythe

Good service from the woman at the till. There was nobody else on the floor for customer service.

Peter V

Spike is lovable!

Todd B

Large selection of live fish and parakeets, and dog and cat food and toys. Friendly and knowledgeable staff.

Laurie Ferguson

Excellent!!!

Gene Ajas

I like the selection of fish and the people who help know thier information.

Iva Barisic

They are just my favorite on the island to buy aquarium fish from. Their fish are super healthy. The staff are extremely knowledgeable and accommodating. We also get the food for our gecko from them and we got some great advice on how to make our new pet gecko comfortable in his environment. Highly recommending this store.

Christina Cook

Big box pet store. Staff are very young.

Brittany

Great place. Everything you need and knowledgeable staff. The only place I go for my reptile needs.

Lisa Gray

I usually have great things to say about mr pets but so far I’ve been getting very disappointed with the guppies, I buy the best ones for my tank only for them to get sick and die. Please do something so that when I get new fish they don’t die on me. I’ve spent so much money all for it to go to waist.

Clint Baier

very friendly and helpful

Genevieve Deschamps

Knowledgeable staff good prices for hay for my guinea pigs

Spada Works

Staff are always helpful here, unlike some of the other pet stores that don't seem to have any staff other then tellers.

Saffron H

I don't generally write reviews because I don't know how much of a difference they can make. But I hope this one does. I have gone to the Mr. Pets on the Drive and always had exceedingly exceptional service. I take in my rescue dog and they always listen to our quirks and help us have a constructive visit with a treat or two. This is a big reason why I was happy to find them in North Van since I moved here. The prices are a bit higher than petsmart, but being local trumps a couple bucks here and there. It was a busy Saturday afternoon. There were maybe 6 people besides myself in the store. The two employees were up at the front talking to each other and didn't even say hello when I came in. I worked in retail for over a decade. Just a smile and greeting probably would have prevented me writing this. I'm incredibly understanding of working a low paying job and ridiculous customer service tactics being shoved down my throat. I went to the fish aisle and stood there for 10 minutes and neither of the employees once came over to check if I needed help. I was interested in their harlequin rasboras, and wanted to know if more were coming in soon. It's not like I can check the fish out myself. Overall the tanks looked clean, just the assassin snails needed some shell culling. So I went and grabbed the heater I came in for that I couldn't get anywhere else, helped some other customers deciding on dog food, grabbed a treat for my dog and went to the till. This is why I write the review. This particular moment. I can put up with the talking about other employees, let's be honest you probably don't hang out outside of work, and I can deal with the protecting of the front till when it's busy. But while you're ringing me through, if you could pause your conversation and pretend that you're interacting with another human being, that would be great. I don't ask for a lot, but I expected a lot and was sorely disappointed. Personally I would like a little more than a muted "have a nice day" while you're turning back to your conversation after having handed me my receipt. Didn't even ask if I wanted a bag.

chris De La Mare

Won't go there ever again they pushed a buddy of mine out when they purchased and took over Paradise Pets in St. Albert. So he started his own specialty pet store for reptile and fish. This being said I have also seen how things have changed products people actually looked for brand names etc you changed everything therefore pushing people to go elsewhere to find the products they trusted and could get there when it was Paradise Pets. And if I sounded hurtful well this is just nasty as you also dont know the community here or what people want. I have lived here over 30 years and seen businesses come and go as the owner thinks they know best for the community which is why there is petsmart and others to carry products people know and trust, So you take that however you want but I for 1 will not shop your store and I have multiple pets of my own as well as foster for SCARS. I loved the store before but now that the family sold completely out it just someone trying to make a buck doesnt care about community of pet owners and will supply what they want and how they want.

Steve F

Not as good as is used to be

Sean Wallace-Chang

Asia is the best

Michelle Gunderson

The staff make me want to come back ???? They are friendly, knowledgeable and helpful. Over the years I’ve come to know some of them as well as they now know me & my animals ????

Dinesh Thapa

Needs more stuff more collection and better pricing

R

The management is horrificly awful.

Dejan Galetic

Not a bad place for the fish and aquarium supplies.

Kim-Quy Nguyen

Very knowledgeable staff, was my first time buying Guppies from here and I will definitely be coming back

Ninja Droid

I love this place so so so much but this is not ment to help other people (sorry) I was wondering if I could be a voulenter I am 11 turning twelve this year and know a heck a lot about animals it's almsot creepy but I plan on being ether a zoologist or animal educated and this is my first step!

Clayton Erickson

Stopped in to pick up some new dog treats and a few other things. On several occasions different staff came up to ask me if I needed any help. At one point I was looking for something in particular that wasn't where I expected and a staff member came over and walked me over to where it was. The prices were also competitive. All in all, I was happy.

Troy Watson

Decent place, friendly staff... But a little pricey.

Manda R

Family failed to tell me, we were out of dog food until 5 mins to close. I called asked if I ordered through the website if they could throw our bag in the back. Laurie was the supervisor on shift and she offered to wait for me and hand me the bag. I showed up 15 minutes after close and recieved my dog food with a smile! Absolutely stellar customer service that turned a stressful situation into a great experience. Always shop at Mr. Pets, we've been shopping here since we moved to Alberta and have never been let down!!

morgan Meadows

Never have great selection of raw cat food, but all in all a good pet store.

Adam Munro

Great staff

Chloe Nicole

Very helpful staff, even carried my dog food to the car for me

Michael Simard

Good store.

Reverend Nate

Nice store. Reasonable prices. Friendly service.

Jessika White

Amazing store with amazing customer service!!

Snowy

I got my dwarf hamster from here! (His name is Bowser) I buy bedding and food from here whenever I need to

Candice Peterson

Always get everything I need!

Anita Baker

Was good

Sarah Blais

Great selection of fish and aquarium plants! Theres always atleast one staff who knows enough to help with selection and advice. I always go here for everything for my tank

Gavin Kuzyk

Pet stores in this spot have slowly gotten better, fish tanks on display aren't anything special and some of them could use some TLC.

Mr. Schmidt

Great Fish. Best tanks around. Helpful staff.

Jesse Mansouri

Great customer service. Its my family's go to place for fish and aquarium questions.

Kel Videll

Good prices, decent membership rewards on pet food, caring staff. The aquatic plants are a little on the pricey side but are healthy. Good selection of Cat Trees as well.

Dania Vivash

The staff are so nice and had exactly the raw food I was looking for.

BobAndTracy

Friendly staff, good assortment of products covering the needs of a variety of critters. What's not to like?

K. Ezri Angoline

Mr. Pets is my go-to place for aquatics! Their main aquatics person is absolutely lovely, super informative and not condescending like some other places can be. They always have a great selection of fishy friends, and their supplies are all …

Hank Kao

Great staff, well knowledge about the pet. Thank you guys

Cody Fortin

Good selection of pet food

Stan Haner

Good prices

Ricardo Gomez

This store is disgusting and dirty, I just started using Amazon!

Jamie Coutts

Staff at friendly and knowledgeable as we were looking at kitten stuff a wide selection

James Kemp

Friendly staff

Shane Ward

This pet store has surprisingly cheap prices, better than almost anywhere else I've found. And they've got a really good selection of quality products too. It's a bit of a drive for me to get out there, but it's worth it.

Kelly Sloan

Great staff and service. Lots of variety and well stocked. Prices are ok but a bit over priced on somethings.

C. Hamilton

Pet friendly. Store employees are very kind and gentle to all their pets. Great supply of various items. We purchased a cat scratching post made by Hagan, it is amazing our cats love it. Great price for this product. Well worth the money. Go visit the store you will like it as much as we do.

Mandy M

Reasonable prices, very clean, great selection and friendly staff. I'll be back.

Kory Way (PUNK)

This location is great easy access and has wonderful staff

Ryan Roga

I like coming here for my dog things. :)

Paolo Fabri

This place was terrible and I originally gave it 1 star but I went back in after a long time and it's totally changed. The staff are welcoming, knowledgeable and happy to help. I don't know what changed but they deserve to be recognised for it.

Josh Michael Vincent Hubert-Sheard (Jay Hubbz)

Decent

Tamara Heinrichs

Lacked variety in fish stock with many dead fish being nibbled on. Cute Guinea Pigs, hardly any terrarium pets and again lacked variety in birds. Store staff may or may not be helpful or pleasant depending on the day.

Justin Walker

While in to buy food I noticed how proud they were to advertise that they now carry pepper spray for dogs..bad look for a "pet friendly store"

Laura Turner

Exceptional personalised service. Don't hesitate to ask for their advice and recommendations, they really know what they are talking about!

josee campion

(Translated) I love the bath for my big dog and very good service (Original) J'adore le bain pour mon gros chien et très bon service

Steve Bentley

Great staff and selection of fish and pet foods. Good replacement for paradise pets

Deborah Rey

Very friendly and helpful staff

Julien Normand

Great place for all your pet supply needs. Wish they had a bit more variety for cat toys and equipment though

Craig Verrall

I go for dog food and treats.nice staff

Megan Tannas

Very friendly and very helpful staff. They have a parrot that lives in-store, which is neat.

Ki St

Looking for pet shampoo, there is a great floral selection...I'd like my dog to smell more natural

Paula Ronald

I find it a bit expensive and I like to support the smaller pet stores.

Aaron Petherbridge

The guy who sold me my nephew's betta fish was very condescending and rude. I preferred this place when it was Paradise Pets. Speaking of which, what kind of name is Mr. Pet's, anyway?

Robyn Fraser

Great and friendly staff! Clean store with good product

Gillian Sikora

Very knowledgeable and lots of variety for supplies and pets. Only complaint would be that sometimes the workers seem bored and not very happy to help, but I guess the fact that they know what they're doing and saying makes up for that.

Owen Shields

Nice selection and good prices, best place in my opinion for small pet items (i have mice)

Tammy Maynard

Friendly service but often out of stock. Very dark in the back of the store, tills are often slow or out. I expected more variety because the store itself is large, employees are very helpful and friendly I would give them 5+ stars everyday.

Sarah M

I purchased my two amazon milk frogs from here. Good selections of amphibians, reptiles, fish, and birds! The staff were very helpful, and answered any questions i had greatly. Definitely recommend, and will be coming back if i need anything, even though its a bit of a drive.

Ernie Kuffner

Local store with prices comparable with the big stores. Friendly and helpful staff

James Allen

Good all around pet store

Alexander Petrin

Awesome prices , just found out the other local pet stores, not going to mention names have been ripping me off charging double what mr pets charge for the same food!

Flo Corbett

Great little pet store

James West

Unfortuneately this store does not have the greatest selection of dog food but is a good store for essentials. This store caters to aquatic and exotic pets as well as cats and dogs. It also has a grooming center for animals. Overall I must admit my dog and I find ourselves constantly entering this establishment for treats and the company. Both animals and staff.

Stephen DUSTY Roberts

Great place for pet food and pets. Loved watching the ferrets but resisted the urge to not ring them home with me!

Kim D

Nice store, good prices & it was nice to meet the resident parrot.

Brandy Campbell

Great place for pet good prices on supplies

Matthew Craig

Lots of choice and typically friendly staff.

Libby Kelly

I drove in from Spruce Grove for a nerite snail today to replace our 2 week old snail previously purchased here. After calling to confirm they had them in stock. Only to find out that the tank is under quarantine. When we mentioned that our previously purchased snail died, we were informed they had a bad “batch.” Guess that doesn’t fall under the fish guarantee automatically? The representatives then explained the tanks were quarantined for ick and they were unsure if snails could be carriers (they can) but it would probably be ok. Many ick treatments kill snails as well. Long story short, you are better off spending your money elsewhere where they value your time.

Josh P

They take excellent care of us each time we've been in there. Wish they had shopping carts or I'd probably spend more money. Excellent selection of quality dog foods, toys, and accessories for every pet.

ilona kathy rowbottom

The young lady is very helpful n knowledgeable when it comes to animals n needs... thanks for your help...it was an awesome place to visit...

Reiley J

Place has lots of animals and the prices are nice. Also the parret is fun to talk to and to see if he will bite or not that day. And parking is usually good.

Natasha Paquette

Friendly staff. They carry great brands, the only my 2 cats will eat, and the prices are lowest I have found in St. Albert.

Anthony Lima

Good price for fish.. But that's it.

Karen Schneberger

Service was good. Friendly staff and got checked in quick order.

Christina Williams

Always helpful and friendly

Matthew Beach

Best pet store I've been to date

Megguwu

Staff usually very helpful and informative, though the younger members can be a bit skittish and distant. Feeders from here are under fed and die quickly compared to other suppliers, and staff are occasional limited...

Matt

Always goes out of their way to provide excellent service. Great selection of bird accessories and toys as well as a nice conversation with the always beautiful African Grey, Spike.

Blaine McCrea (Theanykey)

Great store, the resident parrot is awesome.

Altea

Love all the employees that work there! Everyone is so kind to their customers and really know how to help customers when they have questions! They are all so welcoming and bring an amazing atmosphere as soon as you enter. Without a doubt, one of my favorite places to buy pet food! :)

Robert Kaye

There's not a lot there.

randy hall

Awesome prices and when you buy 12 bags of food you get the next one free!

John Molnar

This store has allowed our chickens to starve despite several calls to management over a period of 2 weeks. We will never buy from this location for eternity.

Jeremy J

They had more of a selection and XS sizes for Halloween costumes.

OhSoSeptical

Friendly knowledgeable staff

Justin Beddington

Great pet store with very friendly and helpful staff, lots of selection, very large store!

alluxys poldre

i had been coming here a lot and handing the guinea pigs and i had permission to hold those lovely guineas in which on my last visit the store manager came up to me and disrespectfully said you cant hold those animals because what if you drop it (calling the male guinea pig it) your not going to pay for it because youre just a little kid than proceeded to talk about how guinea pigs are super scared of people etc. which these guinea pigs were no,t but telling me stuff i already know in a really mocking way. needless to say i understand store policy but she was so rude and talked down to me. that was my issue, and i may not get my guinea from there now because of my experience. though the staff i know and have talked to were lovely i am not impressed with store manager but the majority of my visits were nice this particular one was horrid. and judging on majority 3 stars two taken away because of the experience

Nikki B

Pretty odd place. Some of the lights were off, not sure if that's normal for every day. The staff didn't know about product from the website and were a bit dismissive, not rude but not interested in helping. Don't go here if you need advice, only if you know what you're looking for. Prices are okay I guess but definitely would call this place a pet store of convenience and not one I would seek out.

Shawn Pollitt

Great staff, love it everytime I go in there. Very nice to have a casual and friendly conversation while you're being helped. Very knowledgeable and they all love their jobs.

Atis Metuzals

I thought the store was well laid out and it's huge. A tad expensive but a great variety on all products. It also has a groomer and daycare which is a great bonus. Staff were friendly and helpful.

Earle Boinkins

Good selection of cat trees and supplies

Rob Thorndyke

Great pet store ... they've got everything! They even have a self-serve dog washing station that looks impressive; if you have a large breed and it's difficult to give a bath at home, this is a great option that obviously costs less than a professional groomer!

Cassandra Barlington

The BEST Cat Grass ever! Grown in house every week and priced affordably. Healthier Cat Grass than what's sold at Hole's even! Mr. Business the cat says Thank You!

David Cline

Good place for the essentials...

Peggy L Stanley

Adorable

Mike McDonald

Great selection of fish and aquatic plants

Frank Gibbins

Decent selection, but poorly organized, and it’s kinda messy. Not a really great experience with them either. I ordered online and I had to help the sales associate find my order. Weeks later they emailed me and asked if I had picked my order up. They had no idea that I had been in and picked up my product. I was honest and told them that I got why I ordered but it makes me feel uneasy that they didn’t know themselves. Not sure I would trust them with another online order.

Darren Moser

Been in six times this month and generally it's a good store. Each visit I purchased fish staff have picked a different reason each time not to have a guarantee for the fish. Finally asked what's going on and found out from several staff members that they are told to find ways no to give out guarantees anymore on fish just annoying

Stephen-John Maclean

Friendly knowledgeable helpfull staff A Doggy Paradise!!

Brandon zookini

The store was generally pretty clean, but there was some pretty dim lighting near the back of the store, and the animals seemed to be pretty healthy although I saw a guinea pig without a partner)So I go to check out the hamsters because I was planning to buy one. No employees were in site so we had to go up to the register to talk to the lady in the front. Yada yada, they open up the back of the cage to get the hamster, and the guy tries to pick it up with his hands? The hamster then JUMPS OUT and they close the opening to the other side. Luckily the hamster was okay, but I just find it so ridiculous that they didn't know the basic handling of a hamster! Otherwise, the store staff were nice, and I could tell they cared, even if just a little bit.

Vitaly L

Great pet products sold here

Michelle C

I love this shop! I'd patronize it any day over a big corporate pet store. Great selection, and the best millet for budgies. ????????????

Clara Tan

2 of the 3 staff were kind of unfriendly when we were inquiring abt prices for dog tags. Also mislead us with prices; that said, I should have double checked the catalogue myself. Can't comment on other products or live animals as we didn't get any. Looked like a we'll stocked store though.

Wade Manuel

Great staff! Clean store and lots of selection.

Lisa Andrews

Best pet food and accessories store around Edmonton and St.Albert. Awesome Customer Service too! Love this store!!

k e y n o c t i s

Self serve dog wash is best in the city. Staff always make sure it is clean and even disinfect the machine between uses for customers. Highly recommended for anyone looking to wash their dog!

Tam.tam_ 21

Watch for expiry dates! As a chain petstore, one would assume that their products are not sold past their expiry dates. I never paid attention at the store; when I got home I checked the back and the product was expired! Now I have to go out of my way to return it due to Mr. Pet's lack of attention. Huge disappointment.

Colleen Montgomery

Has everything I need for the pets

Chris McEachnie (GVRD Roofing)

Great place to buy our pet food. Staff are always friendly. We will miss Marley....

Kyle Sanderson

Nobody was willing to help me with the insects. Why hire these people?

The Family Law Firm

Lots of bird food for a variety of birds

Dean

I would give higher but they keep some of their bearded dragons on sand.

Jesse Nordholt

Friends staff. And a decent selection of fish

John Bubla

Great service

Jeffrey Archer

Went in for aquarium related supplies. Fairly good selection of fish. The staff were very knowledgeable and were able to accomodate my fish selection with ease.

Sydney Winram

This pet store is huge! They definitely are using the space properly with a wide variety of equipment for all sorts of pets such as reptiles, fish, cats, dogs and smaller animals. The stores cleanliness is fantastic compared to the other pet stores in the area. The fish section is where I most visit when I go there, considering I’ve been in the fish hobby for roughly 5 or so years. The tiger Oscar cichlid tank makes me happy since they are in a 90-100g tank and very vibrant in colour. The last pet store I went to had two larger tiger Oscar cichlids in a literal 5g tank dull in colour. This store also has good sized minimal tank requirements based on the different kinds of fish they have in the tanks. The only criticism I have about this store is regarding the betta fish. I think this store could utilize more of its space and attract more consistent and valued customers if it had a wall/section with 5g tanks for each male betta. I understand this may not be cost efficient but more people would come to this store for the better showcased fish and information. Considering that there is a large market for bettas and more people involved in the fish hobby in the area, I believe that it would be beneficial to the stores credibility and profits over all. I’ve honestly never seen any pet store that has bettas in a good environment so if I was to see this change I would absolutely go there purely for my betta supplier and to buy more betta equipment from there.

Susan Wallace

So wonderful. Great see ice and very friendly all round

Jennifer Baker-d'Anjou

Love it there. Good pricing, awesome points system for free pet food. Clean store.

Juliette McLean

Friendly staff and they are willing to order items in if available.

Hilda Smith

Love my fish

Mariana Oquendo

Employees are knowledgeable and supportive, the have a great selection of fishes and accessories

Daniela Galidor

Excellent service, the lady who helped me, knew a lot about the products and the animals. I got 2 baby rats, Ebony and Ivory. Thank you!

Colin Pye

Great prices, friendly service

Heather Baier

Best pet store around. Huge fish section, well cared for small pets, lots of supplies. Friendly knowledgeable staff. Couldn't be happier.

Carpet Guru

Friendly and helpful

Leeanne Pilkington

Good selection of food and toys.

Sarah Mundorf

Huge store with a ton of products and very helpful and knowledgeable staff.

Chelsey McAllister

I was literally SHAMED for running out of cat food when they didn't have my brand in stock. Horrible customer service.

Mindy Bains

Great for treats

Diana conesa

Great selection

Lane arndt

Very helpful, sweet, and amazing staff. They seemed to really care about animals and offering the customer a great experience!! Got my little boy's new pet snail a home and some supplies and couldn't have asked for a better experience! Plus they were both super cute: )

Scott Ores

Really knowledgable about pets, I got a fighting fish here and it died.

Christian Rose

Great service

Deberah Kearns

Really good pet store with helpful friendly staff.

Cindy Snow

Very informative and friendly staff!!

Darcy S

Service was slow when I finally found someone to help me. Place was dirty and smell it.

Jon McGill

Awesome place to get your dog food.

derek hamilton

Nice pet shop

Francine Lessard

Great Pet store

Emily Parizeau

We went at a busy time and by busy I mean covid limitations on persons in the store busy . But once we got inside it has everything and the staff are very nice. We had to wait for service again bc they were busy so understandable so I give it a 4 . Better then petsmart and best in st albert

Andrea G

Many choices and quality

R W

For ur furry friends , this place has everything you need !

George Sampson

No customer service. I didn't even get a hello from the guy standing at the front till. Staff was rude and unhelpful. I gave this store another chance and unfortunately it doesn't come to par with other pet stores in the city.

Matthew Gillam

Love this pet store. People are very helpful and freindly and they have definetly upgraded the store in the right direction.

shred gnar bikes

It was alright

Camille Houghton

Amy and Tyler are very knowledgeable about animals and care, they have helped me with my zoo of animals on numerous occasions!

Zhenya Flodin

I love going there. The staff are very nice.

Sherri Rich

Terrible service over priced rude staff

BC Knight

We recently bought a fish tank from Mr. Pets. We ordered it over the phone to be delivered at the location in North Van. We cannot say anything good about the customer service at this store. We waited about two weeks to get a call from them and they never called even though they had it in store. If that's not enough the guy at the cashier told us that the warranty is not valid if you don't buy the original stand! Really ? I don't feel feel very comfortable to go back there and will try other pet stores in the feature.

Melissa Lavoie

Fish section needs WAY more love. I can't believe how the fish sections of the pet stores on the island are maintained. Very disappointing.

raina newman

Good selection! Lots of things for all types of pets, definitely my go to

Seth

They are always friendly, and happy to help with all pet-related matters! They have great stock, great staff and superior service! 5/5 for helping me get my first tank set up! Best prices for fish tanks, and warranty on tanks. They let you bring fish back if they don't work out for you. Another great thing is rodents have great variety of food, definitely going back for more! Been here over a dozen times.

Katarina L Kuhn

I miss the Paradise brand still. They had a certain atmosphere that's gone now. But the selection here is good and so is the service.

Skylar Dane

Mr. PET'S, the place to get the fattest horn worms for your reptilian creatures. Prices are well adjusted and the regular staff are always kind and helpful. I often make the trip from the west end into St Albert just for the Grub here.

Matthew Block

I mostly go for fish things. The staff are not very knowledgeable overall with fish but maybe that's to be expected with chain type stores. They do however carry the cheapest selection of plants in the area. Nothing fancy but the best place for all the bread and butter ones. Their fish do seem to be sick far too often and I would not recommend buying any there unless you are experienced and know how to mitigate risk.

Kevin Murray

Good selection of ???? stuff

arlene guy

Lisa was great in answering all my questions I had with my new Betta & Tank.

Emily McKay

Loved the help we received, the knowledge and the animals are all so well taken care of.

Tom Genore

Friendly and knowledgeable staff. Lots of great products!

Frank Pallott

Lots of selection feels a bit understaffed

Mark Mutch

Very friendly staff and very knowledgeable

Jeanette Jackson

Hands down the best service

Richard Ordell

Fish and lizards

Tyler

Best Quality Pet Food, and supplies, at the lowest prices in town!

james fowler

This establishment had been fundamental in the expansion of my jumping spider project and ultimately I will blame them for providing me the means to artificially inflate the areas natural population but have given me the closest to Jackass lvl joy making feel likened to a Roman emperor of old and thats what Mr. Pet's can do for you????

Moshe Appel

Amazing store with amazing selection. I'd rather shop here than PetSmart

Catherine Mellon

Ah it was fine but selection wasnt great & just walking in I had a brutal allergy attack. This never happens to me elsewhere so it kinda put me off.

Corry Bruce

Great selection, great staff, clean store well laid out. Excellent choice of brands, have fish, reptiles...

Jared

Good service, awesome food-return-policy.

Stop Bugginme

It has almost everything you need. I would have given it 5 stars but it didnt carry our brand of food.

Tyson Walters

Decent customer service and interesting pets you can interact with.

KayBee's Corner

Nice store and staff but their knowledge on fish is completely incorrect on so many levels. example. THEIR fish bio on silver tip tetras. passive. WRONG, silver tips are very aggressive. Alot of their fish tank requirements are also completely false. Mr.Pets staff, please do more research on fish before selling to people.

Ted Statham

The staff are friendly and knowledgeable about their products. The pets are well cared for, and the store holds frequent adoption events, working with local rescue societies.

PATRICK STAR

good place for cat grass

John Hodge

Good store for all your pets needs

Cristal Noakes

Great staff. People bring their pets in. Has a ton of brands.

Brian Koval

Good selection

Overwatch Huskykay

Horrible to the mice there were males and females in the the sames cages and when we got a female the person picked her up by her tail.

Kevin Crisp

Very nice store, great staff been going here for several years to get fish supplies. Would like to see the dog items selection expanded a bit to include a few more new to market items. But overall great store for pet supplies.

Morris Xu

Best service in my entire life! They want their pet to go to a home like a king or queen live in while don't even cut the sharp nail of the pet. Hope this comment spread.

MsBlues88

Staff is very helpful and nice

Cory Upshall

Great place great service and with a smile worth checking out shop there often coming from Morinville to shop there great selection of fish and Aquarium products my favourite they have birds reptiles kittens and puppies I've seen rabbits most aquarium fish are listed below the aquarium there's been the odd time where some plecos or cichlids could not be identified unfortunately Google is great LOL helps me identify????

Angel Pat

Customer service was awesome ???? love the self wash dog wash for $10.

Kayla Marshall

Favorite go to pet store since moving to st Albert! Always have everything we need, and are so friendly and knowledgeable, feel right at home here ???? I just wanted to say how much Spike will be missed, she was always the highlight of my days ❤️

Chantel Matty

Previously Paradise Pets. Great location free parking. There are kittens available to adopt and lots of various pet supplies

Adam Burton - Antoniuk

Great local pet store - friendly staff and good prices.

Jean Medland - Victoria BC

Nice all the animals are cute and sweet but... The birds looked really depressed

Foxx Cant

Wonderful, friendly, staff and excellent selection. My puppy loves to come for a visit!

Art Rutedge

Personal service good selection

MJ

Pretty good for a pet store, Still has typically too small fish tanks and not good hamster wheels but it is a step up from mist chains. Prices are better too!

Ian Lloyd

Massive selection, they have almost everything and at better prices. Zero service, but no matter things were clearly laid out

Elizabeth Reidie

I enjoy going to Mr. Pets because of the staff and the product. Mr. Pets has a large selection of products for my cats and my dog. The product is priced well and is not too expensive. I especially appreciate the staff and how welcoming they are when I walk in the store, they always greet me and ask if they can help me with anything. While I am shopping I am always able to find a staff person to ask a question however they do not hover over me and push product. They do ask about my pets and what they like and suggest product(s). if I have a concern with anything I have bought the staff listen and we come to a resolution; if the staff person is unsure of how to fix the situation they will ask their manager for advice and support. I have never had an issue with returning product. They have a great team of staff at the Tillicum store in Victoria BC and when i am asked where I go to shop for my pets, I tell them I go to Mr. Pets and they should too if they want quality service and product. Thank you to the staff at Mr. Pets.

Anastasia Delpierre

Healthy animals, lots of stock, a good rewards program and the cutest ferrets you ever saw!

Stacey Tlucko

I get my meal worms for my hedgehog. They are very affordable there!!!

Mj K

Great priced crickets and I adore the rewards

Ethan Dunphy

Absolutely the most knowledgeable and helpful pet store staff that I have ever had the pleasure of speaking to. I am especially impressed by the fish departments commitment to the ethical treatment of fish that they sell. Top this all off with fair and regulated prices and a wonderful selection... I recommend all of my pet lover friends to Mr. Pets.

Yvonne Dutton

Great service from staff to help me find cat food. Lots of products, reasonable prices.

James Young

Don't let the outside of the store fool you! This is a great place to buy fish and fish supplies (much better than Petsmart for fish keepers). Staff are all great and very kind helpful people.

Charles Sutton

Good deal on a chucker

Kitty zilla

Everything clean. Animals are well cared for

Andrew Earle

I had a great experience with the gentleman who helped me select a new, and better, dog food. We discussed the breed, size and age of my dog but also her personality and he seemed genuinely interested in my questions, and her health needs. I'm trying to shift as many purchases as I can to a local business, and this reminded me its also not all ways about local! I also got great service and I feel better feeding my dog great food! Thank you!

Angela

Horrible. Horrible. Horrible. The animals are NOT treated with decent proper conditions. Prices may reflect that. But you are supporting the tradigy of shortened lifespans and false information ESPECIALLY in the reptiles. STEER AWAY also staff know nothing

Sue McLellan

Informed friendly staff.

C. Iamawildparty

Friendly

Furret 07

We are a family that has an adopted Autistic son who perseverated on ferrets for 2 years and is an expert!! We caved and bought him 2 ferrets from Mr. Pets 18 months ago. Stephanie the manager was extremely helpful at that time. We have spent a to of $$ there since then purchasing food, toys etc etc and about a year ago bought a 3rd ferret which we sadly lost a week ago with health problems he has probably always had.. My son goes to Mr. Pets almost every day with an adult he likes to talk to people about ferrets and it is extremely therapeutic for his Autism. At this time we are all deeply grieving the loss of our Ozzy and we will be purchasing another male ferret to give our lone male a buddy. We have assisted in nip training by handling ferrets and helped to tell the sex of ferrets many times. At no time have we EVER handled the ferrets without permission (we are grandparents and boringly rules people!!) today I handled one of the new ferrets and it bit me twice so hard that i was bleeding....no one offered even a bandaid...I did not complain. When we came back with our son to see the new ferrets they appeared calm and we asked to try again to see if they were just stressed the first time and it was insinuated that we handled the ferrets without a staff member present....extremely insulting as we would NEVER do that. We have decided not to EVER spend our money in Mr Pets again. Its the only personal power we feel we have....at no time did anyone apologize for my getting injured just choosing to add insult to injury...literally. Very sad for our Autistic child to be so disappointed while grieving the loss of his ferret Ozzy. We also NEVER placed blame on Mr Pets for selling us a ferret the that had health problems as that would be unfair Shame on you Mr. Pets and don't try to blame this on any employees this is all on you.

NomadEx Bike Cargo

Great selection in good health. and they buy from local betta breeder. Great place!

Matthew Farrell

Mr. Pet’s is a great place to go. Tyler and Darcy were very friendly, helpful, cheerful and knowledgeable about fish, tanks, plants, food and water conditions for my fish. Thanks you guys, you are rockstars. Best fish experience I have ever had!!????????

Mark Petursson

This is a great store..my dog drags me here as soon as he knows we are close. The staff are fantastic.

Jonnysnacks Mcgill

Love the friendly atmosphere

Katie O'Dea

Best costomer service and so much selection for all animals!

Ashwin Ashok

Wish google had 0 star category One of the worst places to buy pet. Never coming back to this place Arrogance towards Customer- 100/100 Customer service- 0/10 Sales skills- 0/10 Knowledge about pet - maybe 10/10

Anne Clayton

Good prices, reasonable selection.

stacy brown

Ample of cat accessories.

Brandon Bourne

Do not buy fish here. They were diseased and spread the disease to my entire community Aquarium.

Leanna Fox

Love it here.We have been shopping here for years. The service is always consistent and the selection is awesome!

Happy KK

Over priced. Not recommend this to anyone.

Amanda Walter

Best place in st Albert!

Marcella Leigh

Ok place for my girls food but do find them a bit overly priced on certain items but each store prices different. Staff is 50/50 sometimes they don’t know what you’re asking other times they do. Don’t bother requesting an order however as they will just throw it on their shelf’s and not call the customer who placed order...

Jonathan Molnar

Great service, parking is a bit scarce but otherwise everyone is knowledgeable and friendly and helpful. No issues here ever. We buy our dog food and bird foods here.

Miss Dots

If you see their ferrets from Marshall's, no matter how badly you want to take one home, know that they do not know how to properly care for ferrets, mishandle them and due to this, the ferrets become nippy and unfriendly. They give misinformation about ferret care and generally should not be selling this exotic pet until they are better educated. Please go to Pets West if you wish to adopt a ferret as they are very knowledgeable and handle the ferrets alot which makes for happier more adapted critters. I have first hand knowledge of both companies as a patron. Thanks for reading.

Jessica Selzer

Friendly knowledgeable and good selection

Jennifer Hailstone

Friendly and helpful

Alison Kissack

If no star was only an option..... My boyfriend picked up a bag of new dog food on the advise of one of the staff. When the food was introduced to our two dogs, (mixed with their previous food) they became picky. Once we tried giving them a bowl of the new stuff, they completely gave up on eating! We returned the bag, as this is something that has always been mentioned ("If your dogs don't like it, just bring it back!") He did and he bought a new bag of the original food. He was told the manager would call about a refund and his two subsequent visits to the store were met with the same response. Today he went in and met with someone he understood to be the manager. She insisted that all the staff know that the manager doesn't call customers, she raised her voice and continued to speak allowing no opportunity for him to respond. He had always had a positive experience here and being treated this way was very frustrating. In the end, the money was refunded but Mr Pets, you lost a customer that had been quite loyal to you and we have two large dogs and we are connected to a larger, dog lover community. It's just about respect and if your sales figures are struggling, perhaps look at the people skills of some of the staff who are the face of Mr Pets.

Chelsey Reed

They sell foods and treats but really nothing for small animals like hamster.

Teralee Johnston

Great place! I've never experienced a pet store that cares sooo much about the animals. The staff are all very charismatic and compassionate .They seem to truly care about every single animal's well being, whether it's theirs or yours. I have experienced first hand that they put the animals wellbeing first over trying to making a sale and quick buck. It's amazing that they make sure every animal they sell is going to be properly taken care of before they will sell it to you. I have huge respect for this store. Thank you guys for caring so much about the little lives you care for. Recommend this store to anyone who is a animal lover. Good on you guys!

Vashek

Tillicum Mr Pets won't sell you some animals for dumb reasons. Here is my story. I wanted to get a hedgehog. I did extensive research about hedgehogs before buying it. I search for a cage on web and found the one that is perfectly acceptable for hedgehog pet holders or hedgehog breeders and had a very good reviews. I bought the cage on Amazon for CAD$ 145 and was convinced it was a great ,spacious place for my hedgehog (see pic below). When I went to get my hedgehog, I was so excited and happy to have him, however, the sales person ( with green pony tail) would not sell it to me as she found my cage inappropriate. She was telling me that the hedgehog needs heating (which I new and was aware of) and it would heat up and melt the bottom of my cage and therefore it would hurt the hedgehog. I suggested to have my lamp attached above the cage, but she found it insufficient. My cage is metal on tap and plastic bottom. Even if the heat lamp heats up to required 22-28C, there would be NO WAY to melt anything plastic at the bottom from the position of the lamp 30cm above the bottom part, let alone to hurt the hedgehog. This dumb sales person insisted just on whole metal cage, otherwise she won't sell the hedgehog at all. So I did my research for nothing because the dumb lady would not move an inch form her "ONLY" opinion. If you would like to get a hedgehog, don't bother to shop at Mr.Pets as this store just keeps its animals for themselves. BTW, my wife wanted to get some new fish for her aquarium which was also a good size and equipped with all needed, but they would not sell her what she wanted either. It makes us think : " Is this s real Pet Store or just a ZOO where you can come look at the animals and go home afterwards..." How disappointing !

Zee

I would consider this place a pretty low key pet store. Above average²*. I would prefer to go here than the brands that are everywhere.

Margaret Dutilloy

Great staff and selection of products.

Christina Tromp

Prices not as good as larger retail stores.

Caitlin Elliott

I wanna give 1 and a half but i can't so i give 2 there was pet urine on the floor and the cages they have for the rats and mice are to small and most of the time the rats and mice are lonely cuz there sre no other mice or rats with them witch makes them very unhealthy

Tania Gora

The staff is courteous and always offer to help with bags. I have never had trouble with getting the right brand of food, and the loyalty program helps a great deal.

Derek Dawson

It's a pretty big pet store but it feels quite sad inside. Lightimg is dim and the store is dark. I couldn't imagine working there, I would be in a drepressive state all day long. Also, they should reopen the access to the mall again as it's inconvenient to go around.

Brooke Peddle

I love this place. I recently adopted a rat snake from them and they were very wonderful and informative about c as re.

Stephanie Louie

Great prices. Huge selection. Friendly and helpful staff.

Cody T

Mr pets has a great selection of aquarium fish and hardware. The prices on some fish are really good.

TheKeonz21

Good service

Louise Harpin

They seemed determined to not help me here. Nice premise, needs better customer service.

Travis Stansfield

Very helpful staff

Paul Cheng

I bought back my power blue gourami to store because he is so aggressive towards my platies. Store refused to give me exchange or store credit. After she talked to her manager and was ok to purchase fish using store credit. I settled with buying 4 platies, but store refused to give me on sales price(buy one get one free} I wonder what kind of customer service was it?

Christopher “Husbandito” Clarke

Nice pet store with a good selection of products

Debdeb Deb Mc

They have great variety for all kinds of pets, but their prices are a little steep. It was a cheaper place to shop pre-covid, but I find that with most stores, the prices have gone up on everything. The staff is friendly. I still occasionally get my kitty litter there. Hopefully once covid is behind us, prices will come back down to earth! ???????? With our Fingers crossed, we can only hope.....

Alicia Anwyll

I love the pet wash station

Derek Dallorto

Friendly staff . Large store, and pets welcome

Chris

I shop their aquarium supplies, and while they are not the most extensively stocked, they will try their best to fill all of your needs. The staff are always friendly and courteous, and I would not hesitate to recommend them.

Rick Howland

Very helpful and informative. Answered every question we had for them,and invited us to return at any time and talk to their 2 main bearded dragon experts. Who would be more than happy to answer all our questions and explain things in detail when it's necessary. I give them a huge thumbs up. We'll take our business there any time.

Colin Nguyen

Much more humane fish conditions compared to a petsmart.

Lee R

Mr. Pets : How to create a depressing store. This place is brutal. They have things you need but the store is dirty, dark and disorganized. The staff look like they are screaming "help me" inside. Io Only go here as a last resort when we forget and run out of catfood. I always leave thinking I should rescue the staff.

Ahmad Hejri

Very friendly staff, good variety of dog and cat foods.

Brendan Tague

Got a muzzle for my dog and they said if it did not fit to bring it back in for a refund within 30 days I did and they whould not honor there garantee they said there was a change in manegement and that is why it is the same company so I dont understand why that matters anyway will never shop there again terrible customer service losing me and my family's business for a 10$ item seems silly can't trust there word or garantees

kitty lover93

Great staff

Jackie Smith

Great local pet shop employees are always so helpful ????

Maija Lampimaki

Amazing service, great prices. Staff is knowledgeable.

zach snow

Fair prices for pet supplies. I come here more than I do Barclays for my cat stuff.

Matthew Stone

Wonderful store! I was disappointed that I couldn't pet the animals but at the same time I am 100% behind them on this policy as it is meant to prevent the animals from bonding with someone who is not going to buy them.

Cassidy Graham

It was awsome

Robert Neiley

They have glow fish witch I've never seen before

Ewald

Very attentive staff. Needs more French Bulldogs as greeting staff.

Jannette Lock

Found a cozy fleece for my girl Lola!

Denise Bibaud

I am suprised this store is alowing people in to just view animals right now. I was in there a couple days ago and people were buying so much dog food at once. I wish people would respect what's going on right now :( please let people getting child tax on friday a chance to get their animals food.

Maria Kimiperelka

I bought my betta fish to this store and one of the factor that convinced me more to buy is because of "Autumn" ( Supervisor ) . She gave me full details about this kind of fish. She is an asset of this company.. very friendly,efficient and must say with a 5star customer service . Thank you Autumn and just to let you know... He brought happiness to our home . Me and my husband named him "Filonek" .

Tenmei

This experience is different from the Commercial and 1st Avenue location in Vancouver. I was greeted almost as soon as I entered the store. The store associate was helpful, friendly, and kind. Although this location is farther than the one a few blocks from my home. I think I will return to this location. I don't feel non-existent and an inconvenience like I do at the Commercial and 1st location in Vancouver.

Emily

I absolutely love shopping here and is hands down the best Mr. Pets store I have been to. The staff are so sweet and helpful and always take such amazing care of the animals kept at the store. They have a large selection of awesome items that are well priced. I suggest anyone to come to this store for pet needs as you will have an awesome customer service experience

Heidi Friemann

Love the staff

Amy Isaac

Quality products that are decently priced.

Robin van G

Pretty big selection, vast inside!

Dodge Slone

I was really impressed with their reptile product selection and the health of their animals. The tanks were decently sized and very clean, which is so rare to see in a pet store in Victora. The staff were quick to greet/help me.

Hilevy Mejia

Fun for everyone no matter which animal is right for you

C Hennessy

The only pet store in town that stocks my favorite green bedding! Staff is always super nice but "Nathan" (I believe?) was an extra special ray of sunshine today! It really seemed like he was happy in his job, and cared about the small animals.

Amanda

Well the staff have knowledge.. But I went there to purchase fish and mostly all of them were sick. I was told they do not share filtration...so I was dumb and purchased a molly from a tank that "looked clean".... Well I'll tell you... ALL my fish got soooo sick, and tried treating them...it didnt work. Now I'm left killing all my fish and starting all over again... I'm so upset. I will never chance that's again

Doug Silvestri

Very young staff, no knowledge on hand unless you find the manager. Much better service at global pet foods.

Rebecca Fedorchuk

Friendly staff. Well stocked shelves

Linxi Yao

Except some special pet foods that we cannot find in the store, most of the foods, toys, and accessories we can find there. They have fishes and hamsters too. What most surprised me is their hamsters are way more friendly than other places. I have taken two hamsters home from Mr. Pets and my friends also took one home and all those hamsters are incredibly friendly.

Colin Alook

Great pets

paul joyce

Friendly helpful staff good prices. Locally-made high quality dog food

Heather K

Always helpful and they actually know what they're talking about rather then just what's on the care sheets.

Philip Schram

Great seiection of pet food. Nice store.

M

I have never seen such an amazing display for Betta fish! Each guy in a HUGE tank with plants and other friends (mollies, snails, frogs and such). Very unlike the common tiny cups most pet stores use for Bettas. When I got my guy they asked me what size of tank I have for him and offered advice if I had questions. I can see they care about animals. Ferrets and other animals were also living the life in really nice settings. Friendly knowledgeable staff. Thumbs up!

Shauna Lynne

The costumer service at the store is great. The boy with long hair and tattoos was adamant about helping me find the best dog food

Adelaide Gariepy

Store manager was rude. Her emplyees were nicer to me than she was. Poor customer service not coming back !

EwokLady Ewart

Very friendly & helpful staff. Good covid protocols too.

Abby Jackson

that brown haired boy who works here is super cute and very helpful:)

John Brent

Mediocre at best, big store... Small selection.

Carol Millman

I went to the Coquitlam location looking for some freshwater plants for my fish tank. They were sold out and I ended up buying from Petsmart, but the employee at the Mr Pet's location was helpful and knowledgeable about the plants I was looking for, and had some good advice too. This compared to the Petsmart employee, who needed me to tell her which plant was which in their tank! Petsmart may have gotten my business that day, but Mr Pets got my loyalty.

Lee Boyd

Christine of CW Canine Consulting offers classes here. She is very knowledgeable and provides great training for both you and your dog. Great value.

Ryan Johnson

We always buy our dog and cat food here, and feel confident asking questions of the staff members. Been going here for years (although the name changed somewhat recently), and don't see us stopping anytime soon.

Irishguy

I was in there today and had some questions about their 500g display tank. The girl I was talking to Trish I think was very knowledgeable and very helpful. Is a very nice store.

Michael

Got some smokin' deals. Excellent variety.

Ronna Stefan

Good stuff

Jacob Adams-Nahachick

Very nice people!

Cassette

this is by far the best pet store ive been too ! the staff are extremely helpful as well!

Vince C

Very good store , amazing service and help , would recommend going and if u ever need help with anything

April Gilliland

This place was vacant for a while after being a long trail of different pet stores. It has been reincarnated again as a pet store. There were quite a few animals for sale including ferrets, guinea pigs, lizards, and fish. I only saw one cat for adoption, but no doubt they have others at times of the year that are less holiday oriented. There was a dog washing area too. The store was clean and organized. The staff was friendly and welcoming. We did not buy anything but our children had a lot of fun looking at the animals.

Mikayla Forest

Great set up, customer service is almost always awesome, and healthy animals!

Tracey Iverson Baker

Great selection of dog food for my girlfriend s dog i wish i would of brought my dog hete but i abandon him when he was old and sick .Tim Fordd

Jenn Mcmahon

Pricing is good. Staff are friendly. I would recommend shopping there :)

Teddi-Lee Thompson

Wonderful customer service ... this one time I forgot my wallet with all my cash ... but the one cashier stated no problem just get me back next time ... this was my first time seeing this employee ... I was grateful... I paid him back and continue to be a regular customer

Emma -C Schram

While some of the staff are very knowledgeable, others are not. They have a pretty decent selection but I think the store is too big for the amount of customers they actually get, and some of their products are really over priced like their cat trees.

Viktor Forsberg

Too expensive and nothing special about the merchandise. Meh could do without

John Armstrong

Friendy staff.

Rienke Mulder

Great staff

Jana

It really smelled bad in the reptile area and saw a bunny eye have green stuff around it.

Patrick Stewart

Love the bird

JC and Susz Wichinski

My sales gal was totally knowledgeable and very fun to talk with. I shall be back again ☺☺☺????????????????????

Kevin Bailey

Extremely rude staff and over priced items. Id recommend going to a different pet store.

joe sum

Great service. Great product knowledge on what they sell.

Sarah Voigt

Good selection of cat food. Rewards program available if you always buy the same brand.

dale A

Very friendly staff

Mike Kachkar

Buy all our Dog Food here. Great Staff and have everything you need for your pets.

Christopher Gagnon

Large store with a great selection (especially fish).

Joyce Griffiths

Staff are very helpful!

Louise Landry

Great food for our cat

Blaine Sewell

Great prices, better than most pet stores for dog leashes, treats and other dog accessoires. Honestly though, i have no idea about other stuff, i only went for the dog items.

C Pearce

Very knowledgeable and helpful staff, very clean organized and well stocked

Axiana

Higher prices but conveniently located

Ela Stelck

Such great, friendly service!

Lauren Hannah

Good place for boarding of small animals such as birds. Friendly staff. Glad to they have switch over to adoptions for dogs/cats.

Garry Groth

No1 came 2 help me through any isle

Reid Rufiange

The staff make this place the 5 stars.

Landon Caldwell

Great friendly staff and they have live mice for my snake

Clown

I do like this store so I was very disappointed to see none of the employees were wearing masks when I entered a few days ago. As a high risk individual I will be shopping at chain stores with mask policy’s instead Until a covid vaccine hits.

Brian Mander

Great, Good Selection

hamid seshadri

Good prices, great staff.

Mike Saline

Must stop in and at least meet Spike the parrot. He will compliment you!

Naoko Fujimaki

Good selection of nice and often unique cat foods which you won't find them at other places. Depending on who is working, you will get expert friendly advices or nothing.

Tektite -

I find PetSmart cheaper, but the quality of the things I've bought here are amazing!

Rose Horner

Easy atmosphere, well set up store. Allie is super helpful and knowledgeable regarding fish health, kinds of fish, tanks, filters and very easy to ask questions of. Thanks for your help! Definitly recommend this store for fish tank folks????

Christine Hoskins

Staff here is always so helpful. I find their prices to be around 25% higher than PetSmart for typical things like fish food and supplies of that sort. But they have fantastic selection for high quality pet foods and treats.

John Lepine

Nice lil shop with better prices than PetSmart

Terry Coleman

Clean and organized

James Burris

Good pet store

Chris Bouchard

I've bought quite a bit of stuff from here and let me start by saying they are overcharging for low quality products. My lamp, thermostat, bulb, and heat mat all broke or stopped working under no fault of my own. You can find all the same products online for much better prices and higher quality. Absolutely atrocious. I recommend other stores unless nothing else is closer.

Sturm

Good,but I did not like the name change.

Omid M.

Great staff and one of the biggest selection of fish, aquatic plants, and accessories on the north shore!

Kathy Masse

The lady's there were very helpful. Can return the cat food if my cat won't eat it.wonderful cause if my 21 year old cat don't like it,she won't eat it. Thank you.????

Amber Burbidge

Awwww

MissPurple TTV

Always A Great Place To Get Your Pet Supplies.!

Elise Barrie

Well equipped pet supply store. Their staff seem to have the knowledge and passion to provide good care for the animals in stock until they find homes, and are friendly and helpful with any questions you might have. Aisles are stocked, organized, clean and accessable if you have a stroller or wheelchair. The store overall seems rather dark inside, though, which makes it feel a little unwelcoming. Prices are hit or miss, too; either a really great deal or crazy expensive. There doesn't seem to be any rhyme or reason for this. At the end of the day you'll be able to get the supplies you need in a convenient location from friendly staff.

S L-G

Cool shop. Was really busy when I went.

Karl Swannie

Staff seemed confused. They were unable to price match. Seemed happy to have me walk out the door.

Catherine S

Wow. I read the reviews but decided to take a chance as it's the only place that sells a certain brand of dog treats. Plus I like to give people a chance. I scoured and finally found the treats. Then I decided to try to find crickets and get a few more fish. I couldn't find anyone at all to help me. The uniform is hard to pick out from a crowd. There was a group of three employees at the reptile display who showed no desire to assist the half dozen or so people looking at fishes or trying in vane to get their attention. I am going to go to the hassle of asking another pet store to bring in the treats my dogs like just so I don't have to deal with that again.

Robert Hlokoff

Good place

Aaron Clifford

The staff that we dealt with were quite rude. We asked for crickets and the ones they had were much smaller than the ones we usually get. When we asked for older / bigger crickets the staff member gave us a huffy and an eye roll. This isn't the first time we have gotten a grumpy staff member here.

Derek Lucas

Good prices and local products

Lisa Fenton

I love Mr.Pet's. The staff are always very friendly and helpful. They have a great selection of supplies and will order in anything you want that they might not regularly carry. I always get bugs there for my reptiles and find that their bugs are better quality and better priced than many larger pet stores.

Matthew Alexander -Brown

Good service as always.

Angie Smith

Great staff

doug richards

Well stocked, clean

Laura M

I had a great customer service experience on Saturday, Nov 5 in the morning. The gentleman helping me (didn't get his name but he has a penguin tattoo) was really nice and helpful, was knowledgeable about the food I was purchasing and helped set me up with the loyalty program. Staff here have always been friendly and helpful if you ask for help. Prices are good and I will continue to be a customer.

Alex Storie

Very helpful and friendly staff

Gerardo Garza Autrey

Nice place. The Time for a pet Bath not enough for a medium or large breed

Pat Cisar

Very helpful. Good selection

Kyle Brown

Loved it when they were paradise pets and they have a lot of selection. Plus cute animals for adoption.

Rowwie McKeown

I can find what I need but I always find this location to lack personality like the Commercial Drive location. The people who staff this one are just... There.

Sherry Faramarz

It seems to be cheaper than Petsmart that I used to go. Friendly staff and variety of pet food.

Yucidity

Amazing place! One of the few places in town that carry feeder insects consistently! Definitely recommend!

Amanda M

Super friendly staff! They always have what you need for any kind of pet!

Shona Steere

Bought 2 rats from there and they both died before they were a year old

Me B

Lazy girls simply sat at their desk, waved nonchalantly towards an aisle, and wouldn't even help my 74 year old mother reach for a product. My mother says she won't ever be shopping here again.

Brenda Mercer

knowledgeable helpful kid friendly staff that cant be beat

John Nancarrow

Great staff when getting my reptile needs. They are literally the only people I go to, regardless it takes me 30min to drive from NW Edmonton

Osi Oce

Knowledgeable staff had quick answers to my questions.

Omid Khoshdel

Low option.

Anita Erasmus

Good for fish!

Enrique Torres

Arguably, the best pet store in the north shore. You can find every thing you need, it does not matter if you have a dog or a snake. You will find pretty much everything. Location is convenient. The staff is fantastic and really kind. There's space to park and convenient being in front of a gas station. Prices are not that bad, and sure you find something within budget.

dickcharlton

Very expensive for dog items.

James Angus

Great place and people

Penny York

Knowledgeable and friendly daytime staff (I say this because I've never been in the evening past 5 o'clock) Lisa the groomer is upfront, honest and doesn't make grooming promises that can't be done and delivers quality work. Great selection of fish. Lots to choose from for all your pets supplies/needs and well priced.

Bill “Electric” Wolfe

Competitive pricing

Dan Grewal

Good prices and the selection is also very good, there is less staff out and about on the floor so you have to always take the item you have questions about to the front desk. Other than that the place is clean and very well stocked.

Keifer Erikson

Mr. Pet's is amazing. Extremely friendly staff. Great selection of reptiles, fish, birds, and cats. Spike is also a great mascot. Coolest African Grey in town.

G Sus

Just got a good deal for my bearded dragon cage and the employees were very knowledgeable and helpful. The store looks well taken care of and really neat too as well as the live animals. Definitely going back there in the future for more supplies and I would recommend it to a friend. I'm giving 4 stars because they don't have big amount of selections (reptile supplies) in their shelf , but other than that, everything's excellent!

Matt Broad

It's a great store!

Jay Cole Yoga

Well well well... The only reason we shop here is out of convenience as it's close to home. They have this amazing dog and cat food from Arcanum made with all locap free range ingredients. However, Arcanu just expanded and have moved their manufacturing business to Texas, so there is no longer a guarantee that the ingredients are local, and also the price went up a lot because now they have higher shipping fees to get the food back in Canada. Looking to switch foods now for our fur babies! And, looking for a new pet store.

Debbie Cameron

Great. Didn't have what I needed but they tried. I needed items for degus but it seems they r hard to come by anyway

Annette Stern

Friendly staff, clean store, excellent shopping experience

Self Sufficient Garden Medic

This place has changed signage many times since I've been in Victoria...its always been sub par...but I'd have to say its improved lately...

Kassandra Brady

My dog loves getting baths here! friendly staff great to deal with

Kate Johnson

Over priced and the animals are kept in sad conditions. It's the pet store version of Walmart without the low prices.

Stacey Colbey

Staff not overly helpful. Did not have the pet food I was looking for

cole mandin

Best pet store I've been too, extremely helpful staff that at very knowledgeable about all pets

Gail Devlin

Great service. Large variety of products.

Jean Smith

The staff have ZERO training. I go in there because they occasionally will get some less common fish. The girls try their best but they don't know anything about fresh water fish. You can't ask them a question about any tank equipment let alone a single detail about a fish. Id chalk it up to poor training. They also consistently miss label the fish. Example, I bought some killifish that they labeled as lampeye killifish when in fact they are Golden wonder Killifish. Not a big deal to some, how ever lampeye killifish get to 1.5 inch and a golden gets to 4. So beware you might be going home with something a little different then you initially intended. Staff = Nice but zero Knowledge. Owners = Obviously don't care enough to train their staff or themselves in shop inventory, no pride.. its a shame.

Ryan Russell

Young guy with glasses helped me with an issue with dog marking and just blew my mind with his expertise!

Pickled Picklers

TAKE BETER CARE OF YOUR BETTAS! Omg don’t shop here, this place is gross and cruel. All of the male bettas are crammed into tiny glasses next to each other, and are so stressed out and sick. EVERY OTHER BOWL HAD A DEAD FISH. DISGUSTING AND DISGRACEFUL!!!! **Edit** After reading some of the comments moments below, I noticed someone else had the same complaint about the sad state of the Bettas. The employees response just further goes to demonstrate the complacency of this establishment, stating simply that male bettas are kept seperately due to aggressive nature etc. EDUCATE YOURSELVES. You are a PET STORE! Yes, male bettas need to be kept separately, but they also need dividers if they are kept in close quarters!!! All those tiny cups are squashed together in plain view of each fish which is likely why they are so ratty, depressed, stressed out and SICK! There was not ONE healthy fish and at least 50% dead. Not to mention they didn’t have bubblers and looked visibly starved! Why else are half of them dead if no one is even checking on them? For anyone interested in owning a Betta: they require a MINIMUM of 3 gallons of space, but 5 is recommended. Males and females can live with other small fish, such as neon tetras, but need a minimum of 5 gallons personal space due to their territorial nature. A temperature of around 80 degrees is recommended and they need to be fed several times a day (only as much as they can eat in a couple minutes). My Betta eats 3-4 times a day and is beautiful, healthy and active. These poor souls are neglected and dying a slow and painful death in this pathetic excuse for a pet store. What a joke! Mr Pet: do yourself and these fish a favour and give them away to homes where they might actually have a chance at survival. Then never carry fish ever again. Disgusting.

Ron McMahon

Seemed unorganized. Some renovations going on.

Battle Chateau

They had a great 20% off everything sale on Boxing Day and one of the employees werr quick to help me find what I need. Will definitrly come back!

King Nation

Best pet store in town

Aaron O'Connor

Great place! Started going there for treats for my dog with allergies and now go there for my hedgehog as well. The price I have found is either better or the same and only had one bad experience but I shop at Big Als for our fish stuff but any other pets I recommend 100%.

Deborah Stockwell

Awsome

Holli Hudson

They need to help their customers more. I am disabled and when I come in to buy things I my not have a dollar to get a buggy. Really stupid. Never have I been asked if I needed help. Stuff left in the aisles and difficult to get around. Staff spends more time standing around talking then helping.

T W

The staff is absolutely lovely and extremely knowledgeable. If you need help with any reptile questions Tyler is the guy to talk to!

Galiana Orekhova

Everything your pet needs you will find at Mr. Pet's

Roger Lapointe

Excellent customer service

Raj walia

????????

joy werk

Great place to give your dog a bath

Jonathan Cronk

Great fish and aquarium plant selection. Staff didn't seem to know to much

S D

We went in strictly to buy a hamster, the website stated they had them available. They had none. We wanted to support local but Petsmart got our business.

J Ng

My mom and I came to Mr. Pets as two fish we recently purchased had passed. My dad was told we would be refunded with new fish if we kept the body and water samples. However, my mom and I weren’t aware so we asked the lady at the front desk to help us out. She then told us we needed to speak to her manager. We waited as she came back I thibk her name was Stephanie?? She was rude from the very moment we met her. No respect for us at all. She yelled at us consistently for 5 mins about how she supposedly had already told my dad “three time” the proper instructions. She had no respect for the fact that my moms English wasn’t the best and still continued to yell at us. Mr. Pets has lost a customer, and all she had to say was we wouldn’t be able to be refunded, but instead she continued to yell at us. Without a doubt I will continue to tell other people about this story.

Tara

I love this pet store. The Staff are always super friendly and helpful. One time I was there 30 minutes before it opened and as I waited in my car a staff member came out and offered to let me in while they were getting set up so I could get to work! Was totally above and beyond.

Sapan Thind

Very friendly staff. Good to see all the Bettas in big community tanks and not in tiny cups. Will highly recommend

Timothy Hill

Store is dingy and dark.. prices are not great ..

Sarah Kormendy

Treatment of animals here is cruel! Playing rave music all day around the bird cages is horrible, spoke with darcy the manager she didn’t care about my concern for the birds. Its so sad and disturbing!

Joe McMurray

Amazing selection, good staff.

Bruno Ceroni

You can find anything for your pets

Cathy Tierney

Great store....friendly staff.