Reviews of RONA Moose Jaw (Fish Shop)

Kristian Sjoberg

I continue to be amazed, but not surprised, by the levels of shear incompetence. I called there 3 times today. Each time trying to get to doors and windows or lumber. They would transfer me, then when they don’t answer it goes back to yet …

D

Appliances and the necessary parts for the installation were purchased online. Local store representative Felicity called to confirm this order and struggled to complete this order in a professional manner. Appliances were delayed being delivered by 3 weeks including 1 week that was to have a scheduled confirmed delivery but resulted in a no show. Poor communication all around. A number of phone calls to Ronas head office to resolve the issue. Customers should note that extra parts ordered online are not delivered apparently with the appliances but actually need to be picked up onsite at the local store even though online order was completed for all items in one transaction to be delivered. Only found out this information when following up about delivery delay. When attempting to pick up the parts at the store as advised the items were not available and had to be substituted. A number of staff did attempt to resolve these issues in the end and that was greatly appreciated but overall the experience was a consumer nightmare.

Jonathan Cornford

I buy all tools,wood,everything for any DIY project around the home,they have everything and the staff are just so helpful with any questions you have dor them.Love this place.

Lance Melnick

Always a great experience at Rona moose jaw, staff is always there to help and very knowledgeable and polite and professional. If they don't care a certain item I am looking for they take time to look it up on there computers and then make a suggestion if they don't find it on their computers where u may find it at another store or business

Spencer Barkes

Nice store, but the lumber section won’t do angled cuts with their chop saw.. pretty frustrating

Wendi Lang

Didn't have enough of the hinges I wanted, but great prices on Halloween decor, more than a week before Halloween.

Daniel Hamm

They usually have what I want, and they are pretty good at helping you out if you need a hand finding something

Jonathan charles Cornford

Great store and great staff,always willing to help and go that bit further for the customers.

Kelly Padfield

Friendly staff and found what I was looking for quickly.

Kevin Hammontree

Bought a great priced electric lawnmower and the salespeople are outstanding here...

Craig Cloete

Unfortunately the staff cannot always help when you are looking for something specific. You will have to hunt for someone to help you, but at least they are eager to help when you have located them. The store is welcoming and the fresh popcorn smell as you walk in creates a homely feel. Check out can become busy and always seems understaffed. Power tools and hand tools are on the light side for options, but like all store nowadays you can order online. Rona seems to be pricier than other stores in town for items I have looked to buy. This may not be the case for everything though. Paint selection is good and this I did find a a great price point though.

Michael Martinson

I like it here, they have tools and stuff, it's nearly my 1 stop work shop for most of diy consumables

Ultimate Insulation Attic Experts

Super helpful, they have what you need, and professional advice too! Highly recommend Rona Moosejaw!

Jonathon Charles Rusnak

I bought a paintbrush once. Twice maybe. Maybe more

wayne peter

Very pleased they didn't have items I wanted. They brought it in quickly. Very satisfied.

Paul

Great store

Darren Barr

Extremely helpful and didn't try to oversell us anything. I'll be going there tomorrow.

Panoptic Imaging Canada Corp

Always seems to have what I want in stock and I can even pick it up that day! One of the only Lumber stores I'll go to in the city.

Dusty Sauder

Great experience. Came in early on a Saturday and the staff were excellent.

Jeremy Moggey

Its like most hardware stores. Prices are reasonable and you can find some good deals. Could have better service in the wood area.

Sesh Avinou

Good location, staff, and everything else all around. Except when ordering something not in stock and pre-paying took much longer then the date told to come in

LA W

Felicity you FAIL!! I really hope management steps up and monitors you..You ruined my 40 min shopping experience at the end when I dealt with you taking pymnt. Honesty I spent 1500 dollars on my fence. You had an attitude taking my coupon off my phone, rushed my payments of both cash and debt. Impatient, snarly..and have no business in a customer service position. ....I had amazing service with Reno and tieanne (spelt name wrong sry.

bob barry

Excellent service: Had a problem yesterday with a linen cabinet drawer. Spoke with staff member it is now repaired. Rona send a person to the house fixed the drawer and checked the cabinet over for any flaws. Professional, Polite, and eager …

Ed Frederick

Every time I visit I have been approached by Rona team members and asked if I am finding everything I am looking for. This is rare in retail these days. Members are knowledgeable in the products they sell and always willing to help out. The store is kept organized and clean. Overall pleasant experiences every time I go.

Gordon Edgar

Pretty small store, doesn't always have what I need, but the staff are far and away the most helpful and friendly of any hardware store I know. If you have questions or would like help finding things for your projects, go here.

kakkak kak

Very disappointed. Purchased a touch up system for wood, used the wood fill portion but when I opened the stain pen it was the wrong color in the kit. Tried to explain what happened but nobody cared, and all they said was they couldn’t return used paint products regardless of the fact that I didn’t get the product I paid for.

TRACY THIESSEN

Felicity with the pink hair you FAIL!! I really hope management steps up and monitors you, I did speak with your manager directly to share the details of the horrible customer service you provided..You ruined my shopping experience by not fully disclosing your return without receipt policy, you were rude and condescending, then spoke poorly of your manager behind her back after she gave you direction. Very unprofessional.

Jerry Dawson

I find that quite often they don't have what I need or if they do the prices are too high. This trip I found a pop up canopy on sale at a great price!

Blair Dunbar

Absolutely appalling customer service.Tried to return a relatively expensive but defective piece of material to the store. The store manager Dave F treated my wife horribly. He also was rude, abusive, and condescending to myself. I have …

Fred and Jackie Hundersmarck

Like this store, well organized and very helpful staff en enormous polite.

Steven Hannah

Decent visit, friendly staff. They need more that one till and customer service open.

Peter Fowler

Very professional and friendly. Love the place

Mel “Mello” Lor

If you get the right staff this store is a joy to shop at and they are super helpful. Tiana at the customer service desk is the best!! She takes great customer service to another level!!

Travis Ramage

Great Staff always seeking to help. Product selection is fair, typical of Rona.

Hazel Leblanc

Excellent service.....cashier needs help on the garden centre ....rude

Bob Barry

Excellent customer service from Cathy in the Window and Door Dept. She was so very helpful & knowledgeable about the products she sells and set up our installation of the Front & Storm doors without any problem. Thanks Cathy for the excellent service and making this customer totally satisfied and to Trevor for the awesome installation.

Karma K.

Found items immediately. Good customer service from Ron and Melanie.

Keith Lukan

I love your moose jaw store. But it has the rudest staff. I went into the store and asked if they had or could order a pellet stove so the girl called for staff to come and talk to me. While waiting for some one to talk to I was trying not to stand to close (social distrancing)so I stood about 10 to 15 feet away from the registers.. I suddenly heard the girl (lol the in customer service desk) say why would anyone want a stove in summer. I told the girl I was on a fixed income and I was using my income tax to help heat my home in the country. I also said there I also said she was being rude. She returned so why don't you go somewhere else if I didn't want it here. The so called person in charge didwhat anyone who is working in a rude environment. She stood behind her teller and told me that i was standing 10 to 15 feet from the desk so if the person came how would Ihe know where I was I replied no one had because I was watching.I know I'm not the richest guy nor the poorest. I also complained to the store upper. Management lolol now I know where it comes from just rude zero custmer service ( where is you customer sevice lol who you think the girl was at the customer service rep for the storewas thrudest I stayed calmm I was firm not outwardly angry. If you shop here you may be treated very poorly. Also I took you service reps advice and shopped elsewhere. Life is hard enough in these days do you really want to be treated like this. I wish I could rate zero or even in the negative. Just bad

Mike Hubbard

Ordered on line Patioflare park bench in Antique Brass Finish. Items is as described in on line catalogue and is extremely well made and easy to go together. I have placed it at front door area is looks very inviting for our guests.

Susanne Richard

I ordered online and missed the alert that my order was ready because it happened so fast. The staff was friendly and helpful.