Reviews of Sustainable Marine Canada (Fish Shop)

Frank Schindler

These guys know their stuff. Highly recommend them if you are into salt water aquariums.

John Neufeld

Had Ian build a custom aquarium, turned out great! Thanks!

Sean Murphy (Scipio Africanus)

This place is amazing I’m just starting a new tank and they have been so helpful!!!! Thanks guys I’ll be a customer for a long time. My kids love it here the guys a so friendly. The corals are beautiful and healthy. The fish are really healthy. Cheers!

Pradeep Emmanuel

Very Helpful and reasonable rates compared to other places in London.

Jason Merucci

Excellent service and quality products. Ask for Ian. He will take care of you.

Ashley Trottier

Took 5 days for them to get a 1 item order prepared they didn’t notify me it was ready for pick up until I wrote them an email asking why it wasn’t ready for pick up yet. Since then I have been to their store twice to pick up and nobody answers the phones. Let alone the location of the store is terrible.

Chris Elijah

Ian helped me with my new tank build. Saved me from a huge headache and an even bigger blow to my wallet by solving a plumbing problem I had. Great service and nice guy!

Michael

Amazing service, knowledgable staff, clean and tidy!

Sasha Tomanec

Feb 28 2021 update I've come back to Sustainable Marine a couple times for curb side pickup during COVID, and now a couple times after in store restrictions were lifted, so this is worth an update. First, I finally have a blue/green chromis in my tank, from SM. It's healthy and has a good appetite, and swimming around the entire tank which was my reason for getting a (relatively) peaceful damsel in the first place. I had also picked up a Hanna ALK tester, which was giving me highly inaccurate info (4.3 DKH, but 8.# on Red Sea and API) I assumed I had somehow fouled my reagent. Took the whole unit in, and Ian ran side by side tests, and got similar results to mine, and sent me off with a new kit. Got home, tested the water, and found it 2.1 lower than my other kits. Took it in, and after getting accurate results was walked through how they were obtained (no syringe tip, meniscus placement). I haven't tested my water yet, but after having my "gun shy" fears allayed I'm sure I can get it working. * Original review I've been in a couple times over the past few months, and every visit has been a disappointment. When I was looking to build my first saltwater tank, I went in looking for lights. He tried to push the Fluval Flex, with one of the selling points being that when I was ready to upgrade or get out of the hobby, I would have no trouble selling it... So I bought a system off Kijiji, which also included a heater, plus skimmer, plus stand, for the same price as the Fluval Flex which didn't include any of that, and was double the size. The only problem? I still needed lights, so I bought them off Amazon. Went in looking for fish, and eventually noticed some had large, presumably infected gashes on their sides (picture). I asked if they were for sale, and he said they were. Came back the next day and a couple had already died. Came in to ask to rent a spectrometer to test my new lights and see what the PAR levels were in my tank, was told to just watch a BRS youtube video instead. Came in to buy copepods as they had previously said that they culture their own. Was told to buy them online elsewhere (So I did, Copepod.ca ) I wouldn't recommend you shop here, unless you just want to grab an item off the shelf, pay and go, but at that point why even go to a store? The one time I had a good experience was when I spoke with (I believe his name was) Tim, not only did he find me some nice new additions to the tank (the gorgonian is doing beautifully, even with the new hermits using it as a jungle gym), he also gave me a great deal of info and related experience with different coral and fish that I wanted to get at some point. I'd recommend Tim, just not Sustainable Marine, visits in general have been at best mediocre, if not entirely unpleasant.

Rilo Blaze

A great place to order from. The owner is an incredibly helpful guy!

adam Mills

Honestly, this place for the short 3 months I've been going has been nothing but amazing, from quality to customer care, top shelf business, top notch products top notch healthy fish! Stellar advice all.the time not rude doesn't try and push a product or sell you, all in all 5 stars plus! Will stay a loyal customer and friend, thanks for the advice of patience in this hobby! That is key!

Thomas Root

Ian is super helpful and has made some nice improvements to the store as of late. Always makes you feel safe in regards to covid and has useful knowledge to offer. I find his prices to be better than any online retailer in the GTA area. One are of improvement would be better livestock selection but that's likely due to covid so 5 stars!

Thomas Root

Ian is super helpful and has made some nice improvements to the store as of late. Always makes you feel safe in regards to covid and has useful knowledge to offer. I find his prices to be better than any online retailer in the GTA area. One are of improvement would be better livestock selection but that's likely due to covid so 5 stars!

Sue Simmons

Excellent customer service! Just picked up my Lavender Tang... Ian searched for months to find for me :)

michael almeida

Worst place ever re route your gps to a different store. Went in for the first time, there was one fish dead in there tanks and all others were sick. I was unsure of buying my blue tang from these guys but said why not I’ll try it out since it was a small shop. Once bringing my fish home it was moving weird as was in there shop and died within 24 hrs and got the rest of my fish sick. Do not shop here you are wasting your time and money. Was a lesson learned for me. Let’s hope it’s not something you customers have to go through.

Curtis G

The best service in the business. Ian goes above and beyond for his customers!

Mitch Dender

Wonderful company with high integrity and unique products.

Travis Alcock

Great place for saltwater fish and equipment. Not much in way if freshwater.

Mary J

Unfortunately I have not had a good experience here. The customer service is completely non existent. I have contacted them through social media and telephone to inquire about obtaining products and I am repeatedly ignored for some reason. Even after initial contact where I was assured they would get back to me in a couple of days. I will never bother trying to buy or order anything from here again and will take my business elsewhere.

Michael J. Preston

Another great visit with Ian of Sustainable. From special order to everyday stuff, Sustainable is your go to. I drive 2 hours to shop at this shop** **That has to say something ;) Till next time my friend

Sherry Churchill

Great advise when I needed it

morgan power

I'm trying to get into saltwater good place beautiful frags

Larry Weido

Personal and exceptional service is provided by Ian, Adam, Tim. The store has both freshwater and saltwater supplies- all supplies are of high quality that have exceptional companies providing detailed instructions on proper use of chemicals. The store has expanded in size to provide customers with products to meet all needs! Corals and fish are growing in variety! Customer rating is five stars. Superb attention to detail!!!!!

Christopher Van Wieren

The owner, Ian, is a passionate guy who cares about the hobby! Brings in amazing products not offered by other LFS!

S Cable

Great experience, they were very helpful. We will definitely be back!

mark morrish

Great advice and livestock

Karen Allen

Friendly and knowledgeable! So glad they’ve opened a store dedicated to salt water in London!

Josh Hicks

Great place, Great people.