We offer you the opinions of people who consume the services of Pet Valu (Fish Shop) in Laurentian Hills territory (Canada).
Nowadays this firm receives a score of 4.2 over 5 and the rating has been calculated on 118 reviews.
You must have seen that its rating is quite high, and it is based on a very large number of scores, so we can conclude that the rating is very credible. If many people have bothered to value when they've done well, is that it works.
You know that we don't usually stop to set scores when they are positive and we usually do it only if we've had a problem or issue...
This Fish Shop belongs to the category of Pet store.
The have an excellent selection of pet supplies
Good selection
Staff is awesome and definitely there to help not stand around. Been a customer for 2 years. Dog wash is great and they offer the buy 12 bag's get one free for my brand of pup food.
Great, helpful staff and lots of good deals!
Super sweet staff. They were able to help me out and deliver my dogs' raw food straight to the house since I don't drive. Thank you guys so much!
Best pet stores in North Bay. It's locally owned and the owners are great with the costumes. I don't buy my pet supplies anywhere else from my rats to my 13 year old dashound.
Staff was not pleasant
Top quality for my little princess always
Lots of pet supplies etc and caring staff.
Staff are friendly and very helpful
I have two dogs and usually purchase all of their food , toys etc there. I had encounter few frustration because the poor training in the staff. They had forgot to apply my discounts and because thy failed to add my member card # I lost my discount with no help from the store, they added and charged for extra items I didn’t purchased and when I bought a $40 discounted snow suit for my dog they also failed to let me know was final sale , suit didn’t fit my dog and I never got a exchange, credit or refund, manager didn’t even took the time to come talk to me, then the employee sent me my way telling me to sale it in kootaney buy and sale. Nelson store you lost a loyal customer who spends a lot of money in your store because your poor costumer service
Staff is friendly, knowledgeable, and helpful
Got the toy Abby loves. Frak you Covid, thank you Pet Valu.
It's nice to be able to take your pet with you into stire
I feel safe with leaving my dog with their groomers. I know she will be looked after for her special needs.
The store was very clean and they had safety measures in place. That being said it was still a very warm place to be. The employees were all nice and knew exactly where everything was.
they have everything you need. sometimes the employees show little to no interest about the questions you ask and seem like they'd rather just stand there. other days they really do want you to have a nice time and they help with the search for what you need.
It was clean and helpful
Staff are very kind and knowledgable, they seem to have a genuine interest in helping as they sincerely care about animals. Sometimes they have adorable kittens for adoption Too! I recommend this place and continue to come back here as I am always pleased with the service provided!
Efficient, friendly and very helpful staff.
Helpful and friendly staff.
Ok prices
Great local pet store. Love the dog bath area!! Super convenient
Everything you need for your pet is here
Great pet food there !
Normal retail experience!
Always so helpful,
If you are looking for Pet shop it is a nice one.
Nice place to get your pets or food in stuff for your pets nice friendly staff good variety of pet and pet food accessories
Clean store with knowledgable and friendly staff.
The store is clean and well stocked.,the staff are very friendly and knowledgeable and have made good selections for my new pets they seem to like both the feed and treats. I would recommend their store to everyone.
Allways good timez
They've been very helpful for advice and very willing to let me exchange the bed my dog did not like, even after a week. Been my go-to for years! Thank you.
So awesome with the pets and have a great selection of products
Always a great experience. Friendly and helpful staff.
Always kind and helpful staff ????
Love it
Great staff good selection
Best do-it-yourself dog bath in town.
Awesome little store and so friendly!
Perfect for me. They're located down the street from me and the staff are great. They carry good quality foods and treats that I know I can give to my dog without worrying about the ingredients. I'd recommend Stella and Chewies Raw red meat. My dog goes crazy for it
Only place in town to get big country raw food
Super friendly staff. Good selection of dog toys, treats, and food. I can't speak to selection for any other animals as I didn't look. Love their dog bath! And that I can get my dog's nails trimmed on the spot for $10! Grooming staff are super as well!
Love the staff here!! And great grooming staff!
Lots of choice and friendluly staff
I gave four stars because the staff at this store treats us with respect and dignity. They are pleasant, welcoming and knowledgeable. I normally get the product that I am seeking for my service dog, Nefertiti.
Could be more friendly staff seem to be rude to me...
Excellent selection of every thing for pets
Very good and very lovely helpers.
What a variety of quality products for our furry kids all kinds of goodies for'em,they're really helpful and knowledgeable in today's world with so much to choose from i know i want the best for my little guy great job pet value .
The staff is very helpful and super friendly.
Great place to buy animal supplies
Great customer service.
Very kind and helpful
Great service!
The employees are very happy to help and answer questions. They are also very quick to notice if you are looking like you need help. Very pleasant shopping experience.
Find all that you need theb some
Friendly and helpful Staff! Love that is is locally owned!
Whether it was for my Guinea pig, my new puppy or buying my beta fish, they had everything I needed, were always friendly and the products are reasonably priced.
Friendly staff and good service
Helpful and informative staff. Everytime I go in there (which is a lot) the workers are always so friendly and quick to help! Love their stuff ♡
Good selection, military discount last Thursday every month,
Friendly staff
I was into Pet Valu twice today because the first time I was there I forgot something. Both times the servers were very friendly oh, but the second time I was made to wait well one of them put away some stock. Checking me out first and then returning to stock it would have seemed to me to be the most customer-friendly thing to do. However, I do love visiting this store!
Great help
Nice store. Prices are a bit high, but within reason
The thundershirt we got has gelp this little goober a lot. Everyone is friendly and helpful!
Friendly knowledgeable staff, good selection and they have senior's and bulk discounts
Not the most upscale location but the staff are very nice and helpful
I haven't even gotten both feet in the door and I've got someone asking if I need help finding something lol just give me a second to figure out if I need help or not
Great experience, staff super friendly ???? as soon as we walked in this morning a short hair lady asked us what can she help us and she explained how the dog wash works... (sorry I didn't get her name) she was amazing!!!!
Friendly and knowledgeable staff.
They carry very good pet food here. I buy my cats food here.
A bit expensive
Friendly staff and great dog washing booth. They supply shampoo, hot water, towels and blower.
Friendly service helpful knowledge
Pet Valu always has exactly what i need for my 2 border collies. The staff are very nice and experienced.
Staff are friendly and knowledgeable!
Lots of choice
They will be moving out of this building very soon to a new lace.
Awesome staff and great selection of products. Definitely recommended
Great selection of everything pets. If you need something for your furbaby, one stop shop. The dog wash facilities are great.
Looking at there animals is my favourite part of going there
The morning staff are awesome
All sorts of assorted food toys and treats, helpful and knowledgeable staff, and they even have some beautiful cats up for adoption.
Basic pet store
Friendly and knowledgeable staff. Good selection of quality cat food including grain free.
I went to both locations looking for a specific type of fish. Both locations has them in stock but both were infected (one with ick, one with parasites).
Good staff, good service
Great choices. Great service. Plenty of free parking.
Love it
Great service
I asked for assistance with a shock collar for my dog and was lectured by staff from the West Street location. Very unnecessary assumptions were made. I'll buy one from Amazon and avoid the peopling. Thank you for the terrible experience.
Very helpful workers and really nice
Friendly staff! Surprisingly they are compatible in pricing to PetSmart. I prefer to shop local when i can for the support.
Great selection
Fantastic staff always there to help and great you with a smile and friendly hello ❤????
I shop here often. everything I need for my cats in one place. :)
Stuff are friendly and helpful, everything is in stock, picked up some wet food for my dog
Best groomers ever!! We love whitney!! Also love the self serve baths!! They are amazing :)
Awesome staff. Great value. Good selection.
Very helpful lots of raw food to choose from ????
Was not impressed with the poor service and attitudes.. three times in a row..i won't return.
Love it and my dog like the people that work there
Staff were friendly and amazingly helpful!
Good place
Friendly, helpful staff
Greapt place and services
Friendly, helpful staff. Love the DIY dog wash.
This pet store is a joke, the owner is rude and his female manager is worse, rude with customers and more so with staff. I've attempted to rescue fish from there several times and get the runaround every time, if something isn't for sale it shouldn't be on display. A third of their fish are never for sale, nice business model There's always dead fish floating around so I'm sure the ones i'm trying to save suffer the same. Once i attempted to buy an animal and the owner said " I don't have time for this" nice customer service, I've spent thousands of dollars in there over the years but they won't get another cent from me. thank god for Petsmart. The pet valu on Lakeshore is fine.
Staff is very knowledgeable & helpful. Average pricing & a great variety of products.
Very helpful knowledgeable friendly staff and an excellent selection of products. Also it's decorated like a happy Xmas place ????
The selection and the products are good. The service and employees aren't the best.
Lovely and informative staff
convenient and has the brands I'm interested in.
Small but good, higher prices
Very helpful staff and great dog bathing area
The best part about this pet store is the DOG WASH! I tried this recently for our 2 Boston Terriers. For only $10.00 per dog, you have a comfortable washing station, dog shampoo/conditioner and towels and there's no clean up in your own bathroom! They have a wash card too where you get 1 wash free after 5 or 6, I can't remember. They store is clean, stocked with high quality items and food. Awesome customer service.
Always have what our pets need with the help of very knowledgeable staff. And Moj approves of the chewables section as well
a super great place to get your pet what it needs
Friendly staff and easy to navigate store. It's my go-to pet store for info and everything for my pets. Also adopted my cat from their and it was a really stress-free experience.
Love taking my guy there for a shower. The staff is great and so helpful. They give you everything you need and the price is totally worth it. Knowledgable staff and willing to help out
Large selection and very
Dog wash is a life saver!
The service was fast and efficient, thanks!
Love this place
Good customer service
Always great prices and friendly staff.
Knowledgeable staff. Great service & selection.
Staff is always friendly and full of knowledge
Great location. A big parking lot. The staff is always so friendly and knowledgeable. Chewie (my dog) always is so happy to see them.
Came here to get a prong collar for our pup. The woman there was a great help
Unique items
Helpful, friendly staff.
Friendly customer service and lots of things to choose from. They are never out of stock of our dog food. Great sales too!
Self doggie wash was great! Very helpful staff!
Great knowledgeable and friendly staff. Our dog loves their bath and so does my back.
Masks are required, social distancing also. Staff is friendly and helpful.
Great friendly staff, its where i buy all my pet supply's.
Always extremely helpful and knowledgeable
Great pet shop
Very helpful staff! Great selection of products and LOVE the dog wash station!
Cant get military discount without rewards card.
The girls were amazing! I took my dogs there each for a wash and they were lovely. I don't shop here often because the prices are a bit high on most things but the store is always organized and decent variety.
Clean, well situated and very helpful staff. On my recent visit to North Bay I popped in to get some things for my pups. They had everything I was looking for. Some of the prices were a little more than PetSmart so keep an eye out. Overall good location
great restaurant i recommend the dog legs
Call and wait 5 mins in parking lot amazing .I'm impressed
Expensive...
Friendly service
Anything you need for your pet can be found here
Tsx
They always remember to ask for your # so they can track your purchases towards free food
Awesome selection, incredible hours for a pet food store.
Always great service, reasonable prices and excellent groomers!
Most of the time I find what I'm looking for. The staff are helpful and friendly.
Very friendly staff, very tidy and clean store
Both locations in Orillia are fantastic. Have great stock and knowledge of their stock. It's our go to place for all our pets.
The greatest pet shop and food store in the city!
Excellent service!
All animal foods available
Was at Pet Valu yesturday for my dog grooming was not happy her bath was not done her face was not done right her ears was badly cut and inside her ears was not trim I cry when I got home I will not go there again even her body was not the summer cut I got pictures of her ????????
Depending on location it's great.
Staff is always helpful and it always has what I need
Great store! Always clean and bright. Excellent selection of food and toys for all pets. I love how they support rescues and won't sell pets, which is a value I respect. I won't shop at a pet store where live animals are sold. Trisha and her staff are friendly, knowledgeable, and make every shopping experience pleasurable. I go in needing 1 thing, and inevitably walk out with many other neat things with which to spoil my furry pets!!
Great staff. Always love going in
Great service! And selection.
Great Place!
Took our dog to get a picture with Santa!
Well stocked store with lots of variety. Store has a dog washing station that is very handy.
Great selection of pet products Friendly staff, pet washing station, very clean and nicely organized.
Friendly staff. Lots of variety and price points.
Clean friendly
They don't carry the same products as others pet values stores but , service is good
All your pets needs are here. And the staff is so friendly.
Great service, thank you! I was able to find everything I needed.
Great place, always knowledgeable staff and super friendly
Friendly staff
Love this place always friendly and helpful
The groomer at PetValu is fantastic! She was so gentle and loving with our dog, who gets pretty anxious having to go to the groomer. We will definitely be rebooking! All of the staff are very friendly and helpful too!
I stood at the till for about three minutes, with no acknowledgement from the two associates who I made eye contact with (there were 4 associates total behind the cash desk area). I had to go out of my way to ask to purchase my item... The associates are there to make their hourly wage, not to serve or help customers. Put the customer first and maybe I will consider coming back. Global pet foods across the street actually cares about the people spending money there.
Sure wish we still had our cat he would have loved this place.
Great staff - so very helpful and knowledgeable. One of the better pet store staff in MH!!
Great store...great people...best place to get live feeder rats
Knowledgeable staff, great experience!
Great Knowledgeable Staff!
Great service.
Good place kind of like a zoo for the big kids 2 that Turtle they have so big makes you wonder how old it really is apparently raw food is much better for cats than dry little bit more expensive that can cefaly prevent urinary tract infection especially in male cats so I was told
very good restaurant they get mad at you for some reason
Helpful, friendly staff.
Love this place the staff is friendly and helpful
Nice supply of pet needs and easy to navigate. Friendly staff.
Great store, excellent customer service. Called out order in, drove up picked up and left. Employees were friendly on the phone and at pick up.
Amazing service and a great staff thank u for all the help & answering all our questions.
Fast service, everything is pretty easy to find and there's always someone nearby to help you find what you're looking for.
Friendly staff, willing to help with special food requirements for animals.
The customer service is alsome they were the only ones to look on there website to order a ramp for our bear. I love going there to clean up my hell hound.
Knowledgable and friendly staff! Well kept store, and there are always adoptable cats in the store.
Great staff and very helpful
I have had nothing but good shopping and customer service here , as for the bad review above , they have never given a good review , on any place lol I am assuming that the problem is them , not the places they unfortunately go to . Very sad , pet valu is a great place to shop , period .
Friendly staff and good products.
Super friendly, never been disappointed.
Good
Great staff very nice and helpful
Good selection of products for a small town store. Always buy our pet foods here. Knowledgeable and honest staff and friendly too.
Groomer was super friendly and clipped my dogs nails immediately staff was happy and laughing ...glad to see that at the workplace
Always great service and friendly staff.
Great service, beautiful store
Amazing staff! Super sweet and caring! Thanks so much for helping me get everything I needed to get my rescue home safely!!
Always friendly and helpful.
Staff are incredibly nice and helpful. A great selection and they are always helping the local shelter.
Great place to shampoo my dogs everything is there for you
Lack of stockers here. Get more employees, this place is a ghost town
Friendly staff very helpful
Very helpful, very knowledgeable, and most of all Very Friendly .
Had a surprise when I went pay for my fur babies food and found out that the 13th bag was free. Cool!
The staff here are great and I love how they help with finding kittens good homes.
Very helpful staff and great selection. Our dogs love coming here.
Great place for large pets
Friendly, helpful service
Love this place and the staff! They're always friendly and helpful, and when I bring my dog in they always greet him and play with him and usually offer him a treat. (PS He loves it here too! He knows where he is as soon as we drive into the parking lot and gets excited!)
Very friendly staff
Great variety of products
The staff are aweome and friendly!! Amazing!!❤❤
The dog washing station is my favourite spot. Always clean and marshmellow loves the treats.
Staff was great , Store was clean There was one exceptional employee that dealt with my needs. She was a great help and knowledgeable with the products ! I would like to give a shout out to that employee !!! Thanks BONNIE for everything. Because of such great service I will be letting everyone I know about this location . Thanks again
Knowledgeable and friendly staff. Answered a ton of my questions and absolutely awesome with my new puppy.
Awesome Staff!!! Were great with the kitty adoptions and great with my Son ❤❤❤❤ Will shop here again for sure!!!
Friendly service and great products
Love the variety of products, thumbs up for the self wash area, awesome staff.
Staff need to stop talking about other pet services negatively to customers. Literally heard one of their staff talk negatively and inaccurately about a pet service to a customer that is actually really good. Plus their attitudes are so snobby!
Staff on both sides of the store are very helpful and nice. They have a whole range of pet food, treats, frozen food, accessories and grooming. They have also live fish and limited plants when available. I love shopping here.
Always kind,loving and friendly people who love and are knollagable about their products and animals health.
Place has improved. Staff is good :)
No comment
I always wish the prices were a little better but they got some good deals on occasion, it's a great looking interior, and the people there care about the work they do. I can't ask for more than that.
So impressed with the RAW food selection!!! Great service during my first few visits. Thank you for bringing in such a great selection of raw options!!
Not the largest pet store, but still has a surprising selection of pet supplies for your fur (or water, or scales?) baby! Staff are knowledgable and cheerful and clearly have a heart for animals. We also really enjoy the self serve dog wash stations. Shampoo, conditioner, towels and dryer... this is an amazing store.
Great pet supplies for any animal
While the selection of foods are great, all the staff that I've encountered have been quite rude. Today there were two employees who didn't want to take my previous purchase back even though I had a receipt and the bag was unopened. Eventually they did, but the hassle wasn't worth it.
Great place for pet supplies great service
Well organized. Knowledgeable staff. Reasonable prices. Plus a couple of fully equipped, do it yourself dog wash stations at the back.
Used the self-serve dog wash which was equipped with everything I needed and an assortment of shampoos to choose from. They did have brushes but if you’re used to your own I would bring it along. Staff was very nice a well. Will definitely be back.
Just went in looking for some new food for my severely overweight cat. Had a specific kind in mind but they asked me questions about my cat and suggested a different kind and explained why they thought it would be better. Very helpful and they were evening helping people carry large bags out to their vehicles. Good work!
Great place.
Everything you could possibly want for your pets .
Very close
Friendly service
Great service and always have what I need for my furbabies!!
Good selection, good service. A bit pricey.
Love this place and so do the pups
This store has had the worst customer service. Every experience in this store has always been a negative one. I was buying blue buffalo for months until someone asked me if I had a card that registered to get a free bag after so many purchases. So all the bags didn't count. I had bought a bag of food because the regular one I used wasn't in stock and it didn't agree well with my pups. When I asked if I could exchange "this is like a resturant you can just order something and return it" was my answer but in the next sentence she said if it was performin brand I could have. Let's just say it's not what you say it is how you say it. It is a shame that the customer service is like this and it is the only option in petawawa. I will be going to pembroke from now on.
They really care about your pets here.
Great staff
Stopped in to get food for my pooch....which they had none of...got it in ferris instead
Great little shop. I've been shopping here since they used to be in the no frills plaza. Good selection of products. Great dog Wash station. Staff is usually friendly. The dog toys are pricey, as are the leashes. Food, treats, etc are all pretty competitively priced!
The store is great and has products I can't get in bigger city, won't be patronizing any time soon because Moose Jaw nailed me the last two times with speeding tickets in one of their speed traps. I have spent tens of thousands at Pet Valu, the Moose Jaw Spa, Grant Hall, Casino and Knight Ford over the past years, don't feel I need to make donations to City Hall and the Police Dept. for the privilege of supporting Moose Jaw. Adios MJ
I love this pet store, they have everything and the staff are always helpful and friendly.
Friendly and helpful!
They were closing for the day but allowed me to come in and purchase some pet food . The store is clean and they are eager to be of service .
Good prices
As with all Pet Value locations I have visited, this location has great selection and friendly service.
Online ordering went a bit wonky, when we picked up what we needed then days later were notified our order was ready. But customer service is good.
Staff are very helpful
Always a pleasure to shop here. Staff are always welcoming and friendly, super helpful too.
Great store. Great staff always willing to help & support,suggested a great product thet would fit ur needs. A very wide variety of products & a great selection of food,collars,toys,(cat & dog)clothes,costumes. I would highly recommend this store to anyone...
Lots of selection and helpful staff.
We get our dog groomed here. They do a fantastic job. Very pleased.
Super pet supply store. Has pretty much everything for most domestic pets and prices are overall decent. One great feature is an open area pet bath station where for a fee you can bath and dry your pet enough room for a small pony or massive dog. Personalized dog tags, treats, food, bedding, litter, as well as a huge selection of specialized holistic meds, urine enzymes for removing pet stains cats and dogs, leashes collars and harnesses toys you name it. Staff is knowledgeable and friendly without being condensing or pushy. Two entrences the main in from the mall and a backdoor for pets etc.
Very helpful staff and informative for pets with issues.
Willing to help take items out to the car! Always a helping hand around when you need one!
Love the staff here!
Great customer service and advice. Self serve dog wash is awesome and very very reasonably priced. Under $12. Including shampoo and towels. I very rarely give 5 stars.
Good selection, staff not so attentive. The last two visits I walked in and the 3 sales associates were chatting and did not acknowledge me until it came time to cash me out. My most recent visit they had offered woman ahead of me to sign up for their loyalty program but did not offer it to me upon my check out. There are a few other local pet supply stores that I will now frequent as opposed to feeling undervalued at this establishment.
I go there to get Rosie's nails done. Groomer there is awesome.
Staff are amazing and very knowledgable! There are so many things for different animals. Birds, fish, dogs, cats, reptiles, you name it! They even have a leopard gecko for sale! (I'm planning on buying them.) all in all, amazing store!
Very helpful, knowledgeable, with a good selection of products.
Was pretty disappointed with the service I got today when I was in the store. After approaching the desk the man behind the counter who had just rudely finished saying to a lady at the counter that "if it isn't on the shelf they don't got it" he turned to me to say what do you need..without so much as a hello welcome nothing. I asked if he sold live reptile to food to which he just laughed in my face and pointed at the restaurant and said he can't have those because if the restaurant got insects he would be to blame lmao That is the saddest excuse I've ever heard! Lol I've gone to many pet stores in many location where they were at the same building as restaurants and grocery stores etc. it's called safe handling procedures if your to lazy or unequipped the handle a box of crickets and the best you can do is goldfish and Frisbee's maybe pet store shouldn't be the name if you offer the same items as a Walmart at more expensive prices glad global pet foods has everything you need in a one stop shop and friendly staff who don't deem bitter or rude to customers with questions.
Friendly staff. Same prices as other petvalu stores.
Always friendly staff. Easy to find what you need. And dog grooming os always a bonus
Good selection and helpful staff.
Very friendly staff
Bought few dog toys. Wife went in not me
Great selection of pet food and toys, and freindly knowledgeable staff.
Excellent and knowledgeable staff, able to help my change my dog's food safely and explain to me why some foods are not ideal for his breed. They've always been respectful and professional, and contribute to the Lions Foundation of Canada Dog Guides annual Walk For Dog Guides, including providing staff to assist. Highly recommend this locally owned and locally run business ⭐⭐⭐⭐⭐
Knowledgeable staff, wide variety of products, cute live-in cat!
Elia must be on drugs or something LOL because I've had nothing but great experiences there from a wonderfully helpful and super nice staff :):):) 10/10 will go again :):):)
It was good. I went and found what I was looking without having to search much. Cashier was nice and friendly.
It is very good
Friendly staff. Knowledgeable and properly set up for physical distancing
Found the staff very friendly and knowledgeable and helped me with some concerns.
They are very friendly and helpful.
I would give them a five star but some times i go in and get wax worms and half them are dead.. ( i bought two containers of wax worms i had to go through them just to find a couple live ones.. Now i have to give some to two of my bearded dragons and a couple to my leopard gecko) other then that i like this store
Great pet store with friendly staff
Tonight I was totally disatisfied with the grooming my dog received. I miss Tadjana as she was the best dog groomer by far. Will look elsewhere for proper groomers. Not recommending this Pet Value at all.????
Friendly and my dog enjoys
Great service and workers are well educated.
Great, knowledgable staff!
Friend helpful staff very knowledgeable
Great place for all your pet needs and the staff are really helpful in your needs
I dont dislike it I just hardly use it.
Not dog friendly, when we got to the store at 11 doors were locked doors say 10 had to wait for a staff to open the door. too many free roaming cats, they hissed and swiped at my dog. The cat are all over the place , do not recommend buying treats, who know what they are doing to the bulk treat. When paying gave her a 100 rang it as a 50 and gave me attitude when I corrected her. Sincerely one less customer
Sold my girlfriend a terrarium with a shattered bottom
The workers here were really nice and helped find what I needed for my dog.
Good selection and service
Staff are NOT knowledgeable in pet foods and snacks and unwilling to help find the products. I found another pet store in Petawawa that was willing to help me find Breath Busters.
Always great customer service, if they don't have something they will get it ASAP
I called ahead for cat food and it was ready for pick up. Sales clerk was very helpfull and polite. She also had good advice and product knowledge.
Always a wonderful shopping experience. The prices are what they are. The brands are what they are. It isn't the largest pet store but the staff here makes the store. To every representative here, thank you.
Had my Laso groomed, Excellent! Thank you for the good service :-) Highly Recommend
Same woman has been rude to me 3 times (and those are the days she acknowledges me ). I've had enough and wont go back.
Great place. My dog has allergies and they have a no hassle return.
Friendly, helpful and the groomers are reasonably priced for amazing work!
Staff was awesome great assistance in selection of food
Great friendly staff.
By far my fav all time pet store. Always helpful . Very educated on their products. Store brand everything is great. If y have a cat u Must try their kitty litter ! Best litter also best value
Not the greatest value for its name. But it's a good place to shop.
Huge selection, exellent staff. Will not go anywhere else. They also have a rewards program.
Far pricing, but I've only been in their couple of times. Does have a little of everything.
The staff seems friendly enough greeted me after I came in and didnt try to push that hand sanitizer ????
Lots of stuffs...great friendly staff
Wont be going in there anytime soon. The girl at the front is very aggressive when asking people to use hand sanitizer. To the point where I was yelled at for not seeing the dispenser as I walked in. I fully understand the need for this right now but the staff definitely do not make you feel comfortable shopping during this time. And on a side note the hand sanitizer was super diluted with water I doubt the effectiveness of using your stores supply.
Good deals.. Sometimes incredibly friendly service..
There's always a bunch of different dog toys that my little guy loves. He's always super excited to take a visit here and the staff are super lovely!
Great service and quality products. Will definitely recommend and buy more products in the near future.
Great pet store
Very helpful sales person
Consistent with other Pet Valu locations. Clean spot and competitive pricing.
Good place to buy any pet supplies, very helpful staff.
Took my dog in for a nail trim. Was told that the person who does that would be in on Wednesday. When got there for the appointment the cashier took the dog dehind the counter and held him down while they attempted to cut his nails and he did not like it. I had to hold my dog in order for them to finish. Very unprofessional will not be going back.
Very helpful and had everything I was looking for.
Very good customer service. Thank you for answering all my questions.
Great staff, very helpful.
Friendly and extremely knowledgeable staff! Facility is always impeccably clean and organized. A wonderful experience.
The staff here was super friendly and helpful. They have a wonderful pet washing station.
What a fun place to shop. So many items or so many pets of varying types. Great staff too. Helpful and knowledgeable about so many different things. Bravo.
Good service
Almost everything I need..staff is great.
My husband and I got 2 month old kittens (foster to adopt) for my birthday. It was a surprise on my end so I did not know what to purchase. The employee's helped us to navigate the trials and tribulations of kitten-dom with no fuss. I believe it was Emma who helped us out initially, was AMAZING. Shawna is very honest and informative. The other female, slightly older and sadly I can not remember her name, is very calming when you are stressing over what to buy. The store owner himself is fantastic. Very friendly, great memory (always asks about my husband and now the kittens), very intelligent, and handles each customer with care. I personally love this petvalu
Staff was friendly
I got great advice on doggy treats and bed s,staff is very helpful
Really helpful people and will stocked and clean
Ok
Lady was great. I didn't know what I was looking for but she did from my loose description
Good store. Staff are friendly and helpful. Has (almost) everything we need for the arguably excessive amount of pets we have. Only downside is the mealworm quality. That's a literally tiny downside.
I go here all the time. Their selection of fish and pet toys and food is great. I bring my beagle so he can pick which toy he likes best. I always enjoy going to Pet Valu and seeing all the animals they have there. You're awesome!
My online order was ready quickly and the staff were friendly.
Setting up for 2 guinea pigs and they had everything we required.
Excellent customer service. Great product selection!
Great store.
The staff seems knowledgeable getting them to help u is the trick. I've been here a few times over the years and no change. I'm done. I'll spend my money elsewhere.
Very helpful staff. I normally shop at the competitor store but Midland doesn't have a store. I had to find a Dog food that was similar to what usually feed my dogs and asked for help from the Pet Valu staff and mind you this was over the phone while my husband was driving to the store. I was impressed at how helpful and how much time and patience it took to explain the differences between the foods. Especially no wheat no grains no byproducts, so it wasn't just your every day dog food. I will shop there every time I'm in the area
Staff is helpful. Lots of pet supplies.
The dog wash at the back is the best, super convenient.
Super helpful
Very pleasant and helpfull
We thought when we brought our dog there for nail trimming, it would be more professional. The two cashiers did the nail trimming behind the cash counter.
Great
Very friendly and welcoming staff.They always take time to answer questions and help out where needed
Great customer service, they always answer all of my questions !! Friendly staff
Everything you need for your pet
Always looked after and feel like everyone knows the best options for our pets
Helpful staff
Prices still high quality not great Friendly staff
Staff is always super friendly and the store has a great product selection at really good price range. Curbside pick up is always quick and correct.
Clean store, well stocked
Nice staff
Go somewhere else the Male staff member there is a not very nice . Lots of other pet stores to choose from. Have since been back and the staff are very pleasant and helpful.
Paul is wonderful - products are great! I don't go anywhere else.
The owners sucks and all of the staff how bad attitudes
Great staff, selection and prices. Every 2 weeks I take my dog to the dog wash, he loves it and I love that everything is provided and it's easy and economical.
We were travelling through town on our way from Texas to Alaska snd stopped to ask for a recommendation for a local vet. They picked up the phone and got us an appointment with Crossroads Animal Hosiptal. Staff at Pet Valu were friendly and knowledgeable. Highly recommend.
Have variety to meet everyone needs
Used the dog washing station for the 1st time. Very clean. Will definitely use it again. Staff not very friendly though
Store brand products are top of the line. Affordable and good for your pet. Employees are informative and helpful in selecting proper item for your particular need.
Great store! Friendly staff is always willing to help. They are all very knowledgeable and they carry great products at low prices! Definitely recommend!
Good online ordering
Muffet needed a new dog collar. 2 new staff were extremely attentive, did everything they could to assist!!! The size was not in stock. I carried Muffet in on her bed. She is very senior, at 13. Goes into heart failure easily. They made our time there fun!!!! So important for customers who need stuff. Next I brought in Uleta, a young dog, at their encouragement. We switched the small collar from Uleta to Muffet. Uleta ended up with the new properly fitting collar. Meanwhile: Muffet escaped from her bed!!! Went to pee somewhere. The new lady very kindly came out with the paper towels and spray. We got we needed!!! We treated so kindly!!! Thank-you!!! Going back again!!! Anne Jarcew
Great and friendly staff
Friendly kids love it there
You go for the pet supplies and you straggle to visit with Gus the store cat.
easy to find what your looking for and the staff do what to try and help
Staff have always been fantastic and have yet to ask a question they dont have an answer for with knowledge to back up what they are saying. Also, The grooming is A+. Our favourite pet store in Medicine Hat hands down ( carry drive location )
Everyone that l have dealt with is helpful, friendly, and knowledgeable, store is clean and organized, with covid protection in place.
Awesome ????
Clean. helpful staff. Great customer service.
Always have what I want. Staff is friendly and helpful.
Dog wash is convenient. Don’t have a mess in the tub at home. Shampoo and towels are provided. Also stock my pups favourite food. One stop shopping.
Great service and friendly people.
Great store. Friendly and knowledgeable staff.
Very helpful staff
The staff are always helpful there, the facility is always clean, and the dog wash station is very well planned out and laid out and stocked.
Good place to get pet food or to get your pet groomed or bathed
Not much small bird selection
Great place to bring doggo to bath and spa we love it service is great
Was not at this location.
Store hours are not updated online. Drove into town just to find that out.... very frustrating...
Great quality products, great customer service. This is our one-stop shop for everything pet related.
Friendly service
Great staff. They helped me a lot to find the best option of harness and leash for my dog. Staff was very friendly with my ????, they gave her treats and she enjoyed a lot!! ????????
They don't have enough stuff for birds
I absolutely love this location. The staff are extremely friendly. I often shop here and the staff have taken the time to even learn my name and always help me find what I'm looking for. Andrew is my favorite employee there. He knows his …
Love Pet Valu. Friendly and knowledge staff.
They didn't have anything in stock that I was looking for
Service isn't always the fastest, but knowledgeable when it comes.
Great service, super nice people!!
Usually pretty friendly....will never get grooming done there
I perfer petsmart
Awesome place to wash your dog
Love this place, staff are great and so friendly with your animals
Clean with easy access & plenty of parking.
Had assistance throughout my shopping. Was able to try a couple of items on my puppy. Attentant knew exactly where to find what I needed. She was very helpful and informative.
Great ❤
Store looked clean and organized. Purchased dog food online came into pay and get my seniors discount. A little disappointed the staff did not offer to help me carry the bag out.
Michelle and the staff are always friendly and helpful. Gus the cat brightens my day when I’m in the store ????
Love the dog wash bay. It is a back saver. It is an elevated tile tub top wash you dog in. Well worth it considering they provide you with towels and the dog shampoo.
Always a great help at this location
Jim's restaurant at this part of mall. Lots of space good food prices reasonable. All day breakfast. Chicken fingers and omelettes and sandwiches etc. Clean quiet ambience. One of the nicest in midland. Lots of mall parking. Central to midland.
Amazingly friendly staff, proper covid safety procedures in place. Wonderful experience.
Very knowledgeable staff! Answered every question I had!
Thier website shows in stock products but they are not up-to-date as we have had to go to Amazon to get products and have it in our hands at least 4 days before pet value can deliver
Great store they are always so friendly helpful..and knowledge ..but of all they love hear you boost about your babies...
WARNING!!!!!!! Customers beware !!!! Had a horrible experience wt the staff and especially the manager (Robyn) at this locatin !!! ZERO customer service !!!! Instead if talking responsibility for her and her staffs incompetence.. She yelled and hung up the phone !!! Her behaviour as a store manager was disgusting!!!! I can't believe pet value allows someone like her to represent their store to the public ! It's people like her that make businesses to shut down!
We came here last month for our dachshund's food. Old lady working at night gave us great suggestions after listening to our pet's situation. Price is not so cheap but overall it is nice and easy to explore for stuff that you need. They also started selling Orijen and Acana dog food which are Canadian made and many people have recommended us. Although I do not think this will be our main mostly because of the price, but I think we could give them some good food after another. Has large parking lot which is free, great customer service with membership system to save some money, clean and organized environment, has a shower place for dogs where we can try different products and clean our pet with less backpain. Sometimes they have activities for pets in the store. Definetly coming back especially when there are special deals.
Friendly
Very knowledgeable and helpful staff. My new puppy loves the raw food they recommended. Very affordable too.
Staff always nice and helpful
Good selection and friendly staff.
The staff was great, they have a large variety of fish and other critters. Dogs are welcome in the store. I was so happy with my fish purchase. And they have a 5-day guarantee.
Great staff...store very clean, dog friendly and great selection at good prices!
Great prices! Great staff
Petawawa staff not very helpful. Everything seems to be an effort
Pet to next.
Staff there are knowledgeable about cats. They talked with me about good cat food brands. My cat eats less now but is not getting filler. Different staff have different recommendations but this has only meant that I learn about different options. ☺ I also got a great sturdy harness that gets used every day which is stain resistant.
Hood selection of food, would like to see more dog accessories, i.e. leashes collars
I just was in there 3 rd time in one week the other staff but their one chick ???? creed me out. I just needed the ne thing my dog loves rescued too I said you can look it up she put the one think I was gonna get down and spas I’m helping someone else out . Other staff have been nothing but friendly not sure if I’ll be back
Very helpful staff.
“Life in captivity is frequently a death sentence for birds, who are often lonely and malnourished and suffer from the stress of confinement. Birds are meant to fly and be with others of their own kind in a natural environment. In the wild, these beautiful beings are never alone, and if they are separated from their flock even for a moment, they call wildly to their flockmates. These social animals preen one another, fly together, play, and share egg-incubation duties. Many species of birds mate for life and share parenting tasks. In the wild, most birds will not take a second mate if they lose their first.” -PETA
I wasn't there
Great service..great employees
Staff was friendly and helpful
The staff are amazing! They always have what I need already set aside at the front counter & I buy alot of cat food and supplies ???? They are always cheerful and make visiting the store a pleasure! The store is always well stocked and the staff knowledgeable about their products! Great place to visit, you can even take your pets ❤️
Great service from both locations as well as competitive prices and wonderful products!
Lovely staff
Just what you expect from a mid size pet store. Decent selection of products. Friendly and helpful staff.
Kim is the main groomer here and she is excellent. I won't take my toy poodle anywhere else. She has won ribbons for her grooming at dog shows so you can count on her knowing what she is doing.
Really helpful staff couldn't have helped us anymore. Tried supporting local but didn't have what was required.
Can't say enough good things about this store. Kristen is awesome! Thank you for always making me feel welcome and appreciated!
Great service! Everyone is so friendly and helpful!
Very friendly staff. Knowledgeable about what I was looking for and took the time to share that knowledge. Ultimately, bought the dog food my dog needed, got a credit for a free dog wash, and they have a 100 percent money back guarantee on the dog food if you return it with 50 percent of the contents. Sweet deal...if your dog is allergic to everything.
Wide variety of products for pets. Friendly and welcoming atmosphere. Great place to shop.
Clean and friendly. Need more variety
Staff is great and they are always stocked. They've made things easy during the lockdowns and closures to still get what I need, orders are ready for pick up promptly after they are placed
Staff are very friendly and knowledgeable
Very good service .clean .
Love the staff and organization of the store. Definitely my go to for my pet supplies.
Always great service
Always love the atmosphere and other pet owners are always nice about letting other pets meet each other. Very friendly.
All you want for your pet
Thank you to the incredible staff at Pet Value for the service I received today and for taking such responsible measures to continue to provide food for our pets and protect their owners as we all continue to navigate these challenging times. Your service is greatly appreciated!!!!
Great Staff! Location is correct.
Desiree groomed my 5 month old puppy today. She is a good puppy but I was amazed at the wonderful and thorough job Desiree did! I’m so impressed.
Great little place with very good customer service
Good variety
Small and friendly
This is our usual spot for treats and dog food, but we had the worst experience with an employee from the minute we walked into the store! Made us feel unwelcome with our dogs as soon as we got in the store. Then as we shopped and asked questions were continuously shut down. We weren't able to wash our 1 dog 45 mins before closing. Then we made our purchase and she argued about the labels on the shelf. I picked up a bone where it said $7.99 she told me i should read the labels better because it was actually$20 which was 2 spaces over...just plain rude! Will drive to another pet store now!
Great service. Helped find an item that wasn't in stock at their store and held it for me at another store. ????
Love this place . Perfect go to place for pet supplies
Great service knowledgeable staff
Went there to get my girls' nails trimmed for a fundraiser and of course had to pick up some treats for them...they have a lot of variety.
All the staff is knowledge and very friendly. Store is always well organized and clean.
Raw food is available here and staff are very knowledgeable and friendly
Has everything you need for your pets. Very polite staff.
Always good here staff ar excellent happy and helpful the best thing is they always remember my dogs names
Wonderful staff and top notch products. Curbside pickup today
I spacious and we'll kept store with friendly and knowledgeable staff.
They had the food that I needed for my cat and she ate it, no problem.
Always friendly and my puppy loves to come in and explore with me
Always greet people at door and help you find what you need
Friendly, knowledgeable staff, great service
They have the do-it-yourself dog wash with lots of clean towels & different soaps, lots of selection too
Accessible and we'll outlayed
Very clean, always helpful
Michaela is a wonderfully kind and gentle groomer, who was excellent with my 18mo BT. Will certainly be going back to see her again. No problems whatsoever, and very happy with the service at PetValu, including their willingness to seek out special items to order in for a customer. Very happy indeed to have stumbled upon this excellent pet products/needs store and fantastic groomer.
The dog baths a great. Staff are knowledgeable.
Staff are great and very knowledgeable.
Great new Pet Valu location. I love the layout. The staff are very nice, helpful and knowledgeable.
Great service reasonably priced
I don't think I have had so many outstanding staff members, their employer should be extremely proud of them
Lots of choices good ptice
Great customer service !
I've gone into this pet value quite a few times since moving to Petawawa. MOST of the staff are wonderful to deal with and very helpful. There was a few times I had went in and felt completely disrespected by one staff member in particular. The first time it happened I thought maybe she's just having a rough day; however it happens every time I go in. I have since found out that this person is the assistant manager! Rude to customers, acts like it's a chore to help you, not to mention I've heard her be rude to the other staff, and my neighbors had the exact same experience. HIGHLY unprofessional and if I was the owner of that store I would be hiring a new assistant manager. I will no longer shop at this establishment.
This place deserves ZERO stars. The old grumpy bald guy who feeds the fish in the back was very disrespectful. I asked him a question and was given a rude response, then my friend responded nicely making a joke back and he snapped once again. I responded saying ok you can go now because he was making us uncomfortable and he turned back around walked very close to us, kept pulling his mask off and told us to be more respectful and watch who we were talking to. Ive never felt so uncomfortable. Those poor animals also had poor living conditions.
Very friendly
I think it is one of the most unfriendiest store in Midland. I do realize it is a busy time and costumers have to wait. In this store is no please or thank you.... only rush rush rush ....money in... costumer out. Never again ..... we noticed this with a few local dog owners, from now on only Pentang pet store. Why did I even came here.????
They have what I need for my furkids except once when they had run out of the size of my dog food.
Friendly staff. Great dog wash station, usually clean.
Great staff, had what I needed.
Very friendly staff. Great products
Great selection! Friendly service!
Anytime I've been in I find staff to be rude and frankly dis=interested in helping customers. Ask for advice or info on fish ect very little assistance in any area
Pet Valu at Fittons and West street in Orillia is the best. Service is second to none. The owner is awesome. I highly recommend this location for selection!!
very friendly staff and knowledgeable
Nice store for animal
Staff awsome! They are very helpful, set me up for everything I needed for my cat.
Very helpful
Got to know me and my pets personally and ask me every visit how everyone is doing awesome people
Expensive
Exellent place to shop..great staff
Very nice and helpful
Very good place to go..very nice and helpful..
Pet Valu has an okay selection when it comes to toys but their food selection is very narrow in selection due to them having specific brands only. I find that the staff have become more inattentive to customers a prefer to socialize behind the counter. The customer experience isnt present. In addition I find Pet Valu products quite expensive and not fair valued when alternatives at other stores are better priced. One thing I do like is the Bathing Section where you can bring your dog for a bath with products available for you to use. This service is an excellent price for what is being provided.
Always helpful
Great service
Great to have one in Liverpool. Meets most needs.
I am on self quarantine and the staff at the store in petawawa went above and beyond the call of duty to help me get food for my pets!!! ♥️
Has everything. Prices are a bit high on some things. But for some items, it's the only place to get them, so there's a trade off.
Messy. Unorganized. Weird (but not in a good way). Typical soulless chain store.
Friendly service
My first visit to this store. Phenomenal service. The staff were very knowledgeable, went above and beyond to assist me and did so in a respectful manner. I'll be coming back here for my future pet needs.
Great staff love the dog wash station.
Great store very knowledgeable staff.place usually pretty clean.fair prices.
Great staff, selection is great cleaning after each customer. This is one of the best pet valu's I've been at.
Great selection, friendly staff, and reasonable prices. Love seeing the critters that they bring in for adoption.
great service. very friendly
Excellent service from a young lady there...thank you
What an amazing store.
Excellent place, great products
Everytime I go in, someone always asks me if I need help, I usually don't, but the customer service is awesome! Great atmosphere, it's not too overwhelming for animals either! And they carry so many products.
Great Valu!
A huge toy store for our furry friends
I called in looking for nail clippers for my dog. The clerk I spoke with recommended a set he used on his dog. Not only did they find me a quality product but the price was great for such a quality tool. I have been shopping here for years for all my pet needs and have always encountered a helpful, knowledgeable and friendly staff. Also a very pro-active social distancing practice in this strange time!
Always helpful and knowledgeable with any questions I have. Highly recommend love this store.
Always very helpful staff Can call ahead and pickup at the door. 5 stars to staff at West and Fittons Pet Valu
I bought a Guinea pig and all the accessories. Very happy with everything. My little girl is healthy and doing great!
Great customer services
Great staff, great selection, great prices. My dog loves going to the dog wash for his bath which is so convenient everything is supplied and it's economical.
Bought two basking lights from here, within 2 days both bulbs blew in different fixtures. They did the exchange but the girl behind the counter tried to tell me that my ballasts are no good... I'm sorry but you should know something about the products you sell, incandescent bulbs do not use a ballast. They sell the fixtures and the bulbs that go in them... Then they tell me that if these bulbs blow, then it's up to me to get ahold of the manufacturer myself. I've worked in retail before, your supposed to take care of your customers. I have 4 reptiles, cats and a dog and I'll be taking my business elsewhere. Over a week now and the second bulbs are still working fine guess my ballast is good....
Great store. The staff was very helpful and really friendly.
Always friendly and helpful.
Good service.
Very helpful and friendly service
Great customer service! Currently curbside.
Have whatever you need for your pet. My first time shopping there even though I live in Midland. Staff available and will to help/answer any questions. They also have a rewards program which is great.
The very best in puppy and dog supplies! The best in dog food, whether it be raw or freeze dried. The treats are so good for training or spoiling your puppies. Everything from the best in dog dishes and toys and they even have a bathing station and grooming center! Love it!
Great staff always help carry those big bags of food to my car
We have been customers of this store for many years .The staff are knowledgeable, professional and have always treated us with courtesy and kindness. We have always received a friendly greeting and have always been given the very best customer service.
Clean store, friendly caring and knowledgeable staff, animals well cared for
Disappointed with my experience. three people working behind the desk talking about their weekend. Nobody in store working to help with anything, and then on top of that prices for all my items were wrong… I asked about it and they said they forgot to put the prices sticker on… So maybe instead of talking they should be doing there job and getting pricing stickers right So people can enjoy there experience.
We took our lab to Groomingdale's at Pet Valu to get deFurminated. The groomer is a professional dog loving groomer! When it came time to pick our dog up, he didn't want to leave! I recommend Paige to anyone who is looking for a loving and caring groomer. I hope you disregard the other review...I think the reviewer was having a bad day! Check out the Facebook page and see how amazing Paige is!
Food prices are alittle high, but great staff
Very pleasant and helpful staff
Friendly staff
The owners are very caring, and you can tell they love there dogs as much as I do. Staff is all amazing, this is the only place I go for any pet supplies.
Shopping for a new puppy during a pandemic / lockdown has been interesting. Jeff has been absolutely amazing, he has answered questions regarding the best products and suggested what food would be best for our breed. I was so concerned not being able to go and look around and he has made everything so simple. I will definitely be making this my go to pet supply store.
Can't always find what I am looking for for my gerils but good place for cat and dog supplies
Expensive
Staff very helpful. There new store is great
Fast professional help
Stupid expensive and I really wish they would jump on the raw meat/frozen treat bandwagon abit more, they always seem to be sold out and have one tiny freezer of freezer-burned meat. Staff are friendly though and they do have animals for adoption!
Just wanted to share my wife's experience at Pet Valu groomers this afternoon on Carry drive. Took our two black labradors and immediately the groomer was very curt, and not friendly at all. Returning after 2 hours (we were told an hour per dog when we booked) and was told one dog still had 45 mins to go. She said she’d call us when she had finished. My wife said she did not have time and to finish her off so she could take her. The groomer proceeded to clip our dog's nails, and in the process hurt her, she squealed and fell from the table (my wife saw this). The groomer broke her fall, so she didn’t fall to the ground but our dog has bad legs and is under the vet. She had to cling on and is now limping. I have complained to the manager and she has viewed the cctv, however apparently it was our fault as they needed more than 2 hours! Needless to say we won’t be going back again!
Used the Dog Wash today. They had everything we needed: shampoo, towels, blow dryer, and a very generous bag of treats for the good dog!! Thanks Pet Valu
Selection is great and the Christmas decorations made the store really inviting! One stop shop for all pet needs!
Friendly
Brought my dog he loves it kid in a candy store!! The staff gal freaked like it was a grizzly.lol. trained this boy from 6 months best behaved mutt on the planet! Had to least and perhaps keep him from eating the cat? P.s. prices in the ozone 40 bucks later got a nice bag and berks treats that he poked around for!l
Very well organized and staff very helpful
I buy some pet treats and toys there. Very friendly staff.
In mall, Walmart end entrance. Everything you need for pets; dog, cats, birds and fish.
Went to wash my aunt's dogs, and the experience was easy and pleasant. The staff were very friendly and helpful.
Great knowledgeable staff, which willing to go above and beyond for their customers. Great products as well.
Great service great staff give them.100% plus
One of the staff was so rude and not helpful at all not recommended to go there
Animal washing station live pets for sale large selection of dog and cat food pets are welcome inside to help shop
Typical pet store
Excellent pet store, food for animals and the dog wash gets 2 thumbs up.
We are regular Pet Valu customers spending well over $250 a month at least on pet food alone. We purchased a leash (obviously not being able to actually look around at products due to covid 19) left with what the associate recommended for us based on our Puppy needs. Said leash started to tear after 2 days of use (3-4 walks total) I brought it back to the store, of course knowing that at the time, returns or exchanges are not #1 on the priority list. However, I also don’t think it’s appropriate to spend $50 on a leash that lasted us 2 days. The woman who came to the door was immediately rude, hardly listened to my concerns and pretty much had the door closed in my face claiming ‘we aren’t getting out money back so neither are you’ and proceeded to shut the door. Foolishly, I politely asked if I could still purchase a toy for my pup. She grabbed me 2 versions of the same toy told me to tap my card and tossed the bag onto the table outside. Typically, the staff at both locations in orillia are FABULOUS and a great help, we have been visiting since we got our puppy in October, and are always very grateful for their recommendations. Therefore, trusting that this leash would do the job for us. Extremely disappointed by the way this whole ordeal was handled, and of course I am sympathetic and thankful for those working in the face of this pandemic.
Great service, friendly staff!
Ive been buying Performatrin cat food from petvalu for many years. For some reason this one bag/flavor my cats refused to eat, I dont know If it was a faulty bag because I'm pretty sure I've tried this flavor before and they liked it (they are not picky eaters). Anyways I called to see if i can exchange the $60 bag of cat food for a different flavor as it's been a week and my cats refuse to touch it. The guy on the phone asked if I opened the bag (in a rude way), to which I said yes. obviously because my cats wont eat it. He also asked if I had a receipt, and I dont (shame on me). He told me they cant help me without a receipt... told me I'm SOL. So I called another petvalu location and no questions asked, the friendly lady told me I can get a store credit for the opened bag without receipt NO PROBLEM. I'm happy to say my kitties wont have to suffer through a bad bag of food this month :) But why the inconsistency? Now I know, I wont be shopping at Midland pet valu anymore as they clearly value their bottom line $$$ more than the welfare and happiness of their customers and pets.
Great customer service/products.
Very friendly and helpful
Very polite helpfull staff
Not once were we asked if we needed help !!!
Dog Wash is amazing. If only my dog liked it as much as I do.
Excellent service. Awesome suggestions for pets. I highly recommend this pet valu.
Lots of choice except the one thing I wanted. Staff very friendly and helpful.
The employees are very kind and knowledgeable! However, there was no puppy purina food unfortunately.
Amazing chicken amazing staff
Excellent service
Helpful staff and great selection.
Used the dog wash. Friendly and helpful staff. Great place to clean up your pet
Very nice staff and the dog wash is perfect
PET VALU IS GOOD PLACE GOOD VARIETY OF GOODS SERVICE VERY GOOD
Love the dog bath
Really good customer service
The U-Bath is great!!
Fish tanks were very dirty and contained a lot of dead fish. Overall poor life conditions.
One of your staff led me to this one star review.... She doesn’t have compassion for animals disabilities and is rude/unhelpful.....
Always pleasant and helpful. Genuinely care about pets and their value to family and personal well being
Always great service!
Good pet store with very helpful staff.
Hate the condition the pets are in but that is like any pet store. Fairly helpful staff.
Would only go back if I have no other options, bad service from a young woman Jessica. Sorry to say that, but I go to places that have worker's who respects their costumers. Not sure if it was a bad day for her, if so she should have stayed home. I was in a really good mood until I went there.
Bought the advantage for 2 months paid a 100 for that went to put the 2nd month on and the tubes were dry no formula Wow really thanks guys come there all the time
The Midland location seems to have lots of stock and options for everything, however I find they are very pricey
Take good care of your pet
Very helpful & friendly staff :)
Great staff and they always have what I need.
Must say the service is great...had a malfunctioning barking control egg..was a final sale had issues with the device and they stood behind the product ???? percent...wasn't told something like Byer beware story like other pet chains in medicine hat
Good selection of products. A little pricy.
I'll