Reviews of Bone & Biscuit (Fish Shop)

Shaleena Jones

Absolutely LOVE, LOVE, LOVE this store! Not only are the staff extremely welcoming and friendly, they are knowledgeable and always willing to help. Bone and Biscuit is a HUGE supporter of the local animals rescues and is always willing to do what they can for our animal community. If you have not gone into this store, you need too! You will not be disappointed. Customer service and satisfaction if their main concern.

cdninphx

Nice little pet stores great variety of food and treats for your pets. A little more boutique pet store then I would like but they acarry some items that are good quality. Staff is extremely friendly, and have been more then accommodating with the numerous gear issues I have had with ruffwear equipment.

Nick Kuszniryk

The staff is very knowledgeable and helpful! Be sure and sign up for their rewards program!

Seanna Crandall

Helpful and knowledgeable staff. Decent enough selection for how small the store is.

Jim Westwood

Manager and store are awesome. Great service and selection!

Connie Dunn

I love my job!

Brad Wornstaff

I would just like to show gratitude and appreciation towards the staff today, she showed so much kindness and excellent customer service to us. Thank you so much.

Yvonne Vega

Very helpful and knowledgeable

Frustrated Canadian

Only place I go for my dog

Brooke Golnick

Friendly, knowledgeable staff! Always a fun place to bring my pets, they love visiting! Great selection of high quality food and treats as well.

Doug Fletcher

All that you would need for your dog or cat.

Lindsey Martini

Staff is very knowledgeable and so friendly! Both my dogs love coming in for a visit and to pick up some supplies. They have an awesome variety of treats and toys, I always love going there to check things out.

K Rickwood

Lisa is very knowledgeable and always figures out what is best for your pet ! Friendly staff....marty also loves coming to the pet store !

Shadows

Always a pleasure heading there. Lisa is awesome. I have yet to bring my twins in there to get their pictures taken for the first time. They have awesome selection off everything for your pet/baby/babies

Kharma Scribbles

Was my first visit to this store and the only reason I discovered it was thanks to Google Maps, that's because as a newbie to the area the shop is a little hidden away and there are many many strips of shops and businesses in the area (it is located in the Business District after all) I will admit I had a little trouble figuring out where it was based on my memory of the map, however if I had a device in front of me to see the map in real time I'd have no trouble. (I don't have a smartphone and just use Maps on my Chromebook) It's a little tight in here but store space is expensive, plus my large hyperactive pup doesn't make anything easy and anywhere I go with him can quickly become awkward if indoors. The staff were friendly but I was asked more than once if I needed help looking for anything. This might be because I spent more time than the usual customer perhaps, but it was my first time and I knew only the category of items I was looking for and I wanted to check out everything the store had to offer. I felt a little like the staff were hovering, but that is nothing new in Grande Prairie businesses. Not sure if theft is an issue in the store or not but to the staff please know that if someone is going to steal they are going to steal regardless if you are hovering or not.. trying to catch them or disuade them by watching them and asking them if they need help does nothing but make the customer feel awkward if they are in fact a legit customer. They do have some products here, especially in the accessory department that are sold cheaper at other stores, so be aware of prices. In one case the markup was 50% higher than what I could have paid by going to a big name pet store. There is a big brand pet store not far away from here so I would suggest they stick to selling the more unique items since there is no advantage at all purchasing an item here that can be found sold elsewhere They have a few isles of food but nothing that I haven't been able to find in other stores. Ironically I don't buy my dog food from any pet store to be honest, but I'm always looking for unique treats and durable healthy chews. They have some meaty vacuumed sealed rib bones for under $4 that my dog loves and I've never found elsewhere. Wide selection of raw foods in the back cooler and durable, natural treats. This is our new spot to get treats that's for sure, as they also have a wide selection of great raw treats! Their store loyalty program is based on food only, unfortunate as this is a common trend in the pet stores. I would love to see a points system based on amount spent on all items, something like Shoppers Optimum but in the pet store. Even a loyalty program for buying their homemade treats I'd welcome. They have the best selection of pet tags with an awesome DIY engraving machine. Pricey but totally worth it for the quality. Not as many toys as we had hoped for but they make up for it with the great selection of grooming and treats on offer.

Marcus Fritz

Smaller shop, but has an amazing selection of raw foods, toys and... everything!! Staff is incredibly friendly and helpful.

Heather Morris

All staff were very knowledgeable about the products. Our first time in and we gave our concerns about food, and what we wanted in a puppy/dog food. The lady working was able to tell us pretty much everything about each brand without reading the bag. Shared her experiences, gave great informed advice. Everything we wanted for our puppy is at this store. Amazing customer service, amazing selection of healthy, real pet foods, raw bones, toys, everything. Can not say enough great things about this store.

Rhonda Wald

Simply the best, the best service, the best products, the best community support and the best ownership ????????

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Jillian Napen

Love shopping here

Tina Evans

Great service, friendly staff. I love shopping there! Will always be back!

Ruthkathleen Vahey

I recently left a situation where I had no choice but to leave my home and move to Grande Prairie with no money. I contacted Lisa and told her my situation and she was so sweet and she made sure that my emotional support dog was able to eat until my funds came in. Thank you Lisa you are the absolute best and I thank you from the bottom of my heart. You have a customer for life. You are an angel and I will never forget your kindness

Jessica Nessman

Great products. Staff is always helpful and sweet to my pupper :)

Kevin Blais

Good store

Sarah Gamble

The staff are very friendly and helpful and went the extra mile to help me over the phone!

Patrick Ferguson

Always great service and helpful staff

Heather B

Good if you’re looking for speciality goods. Regular things like chuck it balls and furmminator shampoo are over priced. Our dog got really sick from eating one of their raw frozen buffalo bones

Tracy S

Very knowledgeable staff, great prices, absolutely amazing customer service.

Anna G

I visited today, and yesterday and I have to say I love this store. I was there long time ago when they first opened, but it didn't strike me as amazing. But today did! I will come back . Such a friendly environment, a son helping in the store, super awesome. Made me feel like home there .I will recommend over and over!

Tabatha F

Knowledgeable staff with up-to-date information on pet health and nutrition, great selection and prices. Best pet supply store in town!

Sandi Batt

Amazing product, great staff and wonderful place to work! ????????

Robert Clarke

As everybody has said the staff are awesome and very knowledgeable the only con I have is the the pricing on certain items, It can be a bit pricey, I went to buy a piece of antler for my dog to chew on and it was $49 for a an 8” piece ???? I like this store but I had to got the competition to get one for half the price.

S S

Staff acknowledges you right when you walk in the door and are knowledgeable. Great quality products at reasonable prices. Always super friendly and helpful ????

Lisa Boe

Great. Great customers!

Melissa Stoetzel

Best pet store in town! High quality food, great selection of toys, very knowledgeable staff and super friendly & happy atmosphere.

Connie Huggard-McInnis

great service and products!!! love the store my dog keeps trying to steal all the dog treats

James Cupples

Lots of variety of premium pet foods, raw foods and animal supplements. Great store all around!

Cait Solheim

Helpful and friendly employees. Stagf knows what they're talking about. Always offer to carry my large box of dog pucks to the truck for me (I am currently pregnant) which I thought was nice.

Carole Dziedzic

Great variety of good food for your pet. The best assortment of ID tags to engrave while you wait. More dog accessories than you could ask for. I make time to shop here when I get to GP!

Kyler Lucas

Very kind and knowledgeable staff. Always so friendly when we go in and have a nice selection of specialty items.

Kevin Stanley

Small town aura. Friendly staff

Winter Wolfe

Staff are always helpful. My only pet peeve is that the check out counter area is too small.

Pat Juskiw

Great source of high quality products knowledgeable staff

Stephaine Frazer

The best service ever!!

Joe Kloberdanz

Very helpful. Knew what I wanted.

Angela Viola

Lots of great goodies for your best friend ????

Jason Thomas

A dog's favorite place.

Joshua Downes

They are very wonderful people to deal with. So respectful and kind. Everyone I've delt with has been nothing but fantastic I send anyone over to them for any dog needs. Keep up the good work

Cheryl-Dawn Cormier

Customer service is awesome and they are always willing to go above and beyond

Marlene Robertson

Hi from Beaverlodge "Marlene" Hey Ashley, Is very nice and recommended a new food for my senior dogs. They love it and the transition is going well. My little guys don't have many teeth left so a new food was important for them. No more cheap wal-mart dog food.Thank you

J Roos

Great service and selection! Stopped by to stock up on Bruins favourite raw dog food.

Tiffany Kerkhoven

A lot of canadian items Natural food for the pets Very helpful

Harvey Bryant

Fair pricing knowledgable staff.

Katie Veinot

Great service, friendly and knowledgable staff