This review is strictly about my disappointing experience with the owner of le marche, M. Wakim. This is not at all a reflection of the staff, who have always been very courteous and knowledgeable, and who help add charm and personality to this store. Regrettably, I would have expected the same level of service from the owner, but this did not occur. A few weeks prior, I purchased a breakfast sandwich, as I was eating it, I discovered two spots of mold on it. As I was not in a position to go back to the store, I took a close up photo and shared this finding in a private message with the store to inform them of my finding. The message was seen by the staff, but no one responded. Yesterday, I went to the store to find the owner, and asked why no one had responded and as I found it simply rude and a huge lack of customer service. The owner became very defensive and kept trying to explain the process of how the sandwich is made, and why it couldn’t possibly be mold. He also told me it’s store policy that he will not respond to online message, but must see the product. He refused to offer any compensation, to apologize and kept acting extremely condescending towards me. I was insulted beyond belief. He was more focused on trying to blame me, or suggest that the mold on the bread was a result of cross contamination with other seeds. Regardless of what he thought, he failed to approach the situation with understanding and accepting the fact, that maybe, the client was right (I do have a degree in Biology after all), and preferred to argue with a client in the middle of a packed store. I was grossed out about the mold, but not upset, since these things can happen, however, I was upset at the completely lack of response and the condescending approach the owner chose to take. I have now chosen to boycott the store. This decision has also affected where my coworkers and I choose now to get our daily coffees and baked goods. After sharing my story with them (including one who witnessed the interaction and also agreed that it was mold), we chose to bypass the mall completely and went to Moca Loca. As someone who lives and works in the area, I frequent this establishment weekly, if not daily. I want to support local businesses, but not at the expense of their lack of customer service. Customer loyalty is earned, and M. Wakim couldn’t care less.