You will see the opinions of real people who have information of the services and products of Aqua-Zoo, Animalerie (Fish Shop) in the territory close to Gatineau (Canada).
Now this firm gets a rating of 4.2 stars out of 5 and that score has been calculated on 127 reviews.
You must have seen that its rating is quite positive, and it's based on a high number of opinions, so we may conclude that the valuation is quite credible. If there are many people who bothered to rate when they've done well, it works.
As you know, we don't usually bother to set reviews when these are good and we usually do it only if we have had a problem or issue...
This Fish Shop corresponds to the category of Pet supply store.
(Translated) Bad smell in the store, poorly maintained aquarium (algae, nuisance snail), lack of product for aquarium maintenance (filter, supplement for aquarium) (Original) Mauvais odeur dans le magasin, aquarium mal entretenu (algues, escargot nuisible), manque de produit pour entretien aquarium (filtre, supplement pour aquarium)
(Translated) The birds did not look in good shape at all. There was even one that dragged its legs at the bottom of the cage, which is not a good sign in birds. They were all very packed. Also, the store in general did not look very clean. To avoid. (Original) Les oiseaux n'avaient pas l'air du tout en forme. Il y en avait même un qui trainait les pattes au bas de la cage, ce qui n'est pas un bon signe chez les oiseaux. Ils etaient tous très tassées. De plus, le magasin en général n'avait pas l'air très propre. À éviter.
Nice attention, the crew are very helpful and patience
(Translated) Sikk (Original) Sikk
(Translated) If they don't have your item, they'll order it from you. (Original) Si ils n ont pas votre item, ils vont vous le commander.
(Translated) Super fast service (Original) Super service rapide
(Translated) Disappointed with the purchase of a mosaic canary supposedly male but without any cry; in fact he makes a sound of a female. For the price it is very disappointing. Never again would I go back there. Very dirty and smells bad. Then elsewhere I would have been offered a guarantee on a bird that is supposed to be a singing male ...... so for $ 200 it's very expensive for a bird that does nothing. (Original) Déçue de l'achat d'un canari mosaïque supposément mâle mais sans aucun cri; en fait il émet un son d'une femelle. Pour le prix c'est très décevant. Plus jamais je ne retournerais là. Très sale et sent mauvais. Puis ailleurs on m'aurait offert une garanti sur un oiseau qui est sensé être un mâle chantant…… alors pour 200$ c'est très cher payé pour un oiseau qui ne fait rien.
For a first time customer; my experience was surprising. The shop looks a little bit run down but the customer service was wonderful. The employees are very knowledgeable of the products in store and for the care of animals; you can tell they are animal lovers; witch make the environment even more beautiful for them. Only negative feed back I have is some of the birds are hidden on the lower rack; without any interaction.
(Translated) Ben correcy (Original) Ben correcy
(Translated) Good (Original) Bien
Great knowledge of products and Animals.. have everything you need to take care of your fur babies.. reptiles and finned friends..
(Translated) This pet store is not clean and does not seem to take care of its animals. Upon entering the store, we are seized by an unpleasant smell and we see things dragging here and there. In addition, I am sincerely concerned for the welfare of animals. While browsing the store I found that several aquariums required a serious maintenance. Besides, there were dead fish. Also, I saw a bird having ripped off the feathers. I guess the pet shop was a big stress for him and he was neglected (small cage, no toys, lots of movement, etc.). Then, the cats were particularly sad. One of them was in a cage, alone. He was looking at a fixed point in the room, paying no attention to anything. I hope he has not been in this state for a long time, but I think so. When I saw that, my heart was heavy and I had to leave the place. I certainly do not recommend this pet shop. I hope the animals will leave this place soon. If it were just me, I would take them all ... (Original) Cette animalerie n'est pas propre et ne semble pas prendre soin de ses bêtes. En entrant dans le magasin, nous sommes saisi par une odeur désagréable et nous voyons des objets trainer ici et là. De plus, je m'inquiète sincèrement pour le bien-être des animaux. En parcourant le magasin j'ai constaté que plusieurs aquariums nécessitaient un sérieux entretien. D'ailleurs, il y avait des poissons morts. Aussi, j'ai vu un oiseau s'ayant arraché les plumes. Je suppose que l'animalerie était un grand stress pour lui et qu'il était négligé (petite cage, pas de jouets, beaucoup de mouvements, etc). Puis, les chats étaient particulièrement tristes. L'un d'entre eux était dans une cage, seul. Il regardait un point fixe dans la pièce, sans porter attention à quoi que ce soi. J'espère qu'il n'est pas dans cet état depuis longtemps, mais je pense que oui. Quand j'ai vu cela, j'ai eu le coeur gros et j'ai dû quitter l'endroit. Je ne recommande certainement pas cette animalerie. J'espère que les animaux quitteront cet endroit bientôt. Si c'était, juste de moi, je les prendrais tous...
(Translated) An exceptional choice for aquarium fish, equipment and products. Also a beautiful collection of birds and small mammals, and vendors passionate about their job and these little animals that we love so much. (Original) Un choix d'exception pour les poissons d'aquarium, les équipements et les produits. Également une belle collection d'oiseaux et de petits mammifères, et des vendeuses passionnés par leur métier et ces petites bêtes qu'on aime tant.
(Translated) The staff are really nice :) (Original) Le personnel est vraiment gentil :)
(Translated) Very satisfied with my visit. Many choices of products, as much in the department of lizards as rodents, fish and birds. Good choice of animals too. Very good service: helpful and efficient employees. I was surprised to learn that they also offer grooming. I'll be back! (Original) Très satisfaite de ma visite. Beaucoup de choix de produits, autant dans le département des lézards que rongeurs, poissons et oiseaux. Bon choix d'animaux aussi. Service très bon: employés serviable et efficaces. J'ai été surprise d'apprendre qu'ils offrent aussi du toilettage. Je reviendrai!
Got a new owner. Let's see how it goes.
(Translated) Few varieties for my rabbit, but luckily he eats the hay found at this store. We will return. (Original) Peu de variétés pour mon lapin,mais heureusement,il mange le foin trouver à ce magasin. Nous retournerons.
I can confidently say they are THE BEST in business. they literally have ANYthing that you are looking for. super cool staff! I took my special need student there to buy food for my snakes and man they were helpful!
Not the best but still ok for a small shop.
(Translated) The hygiene is a lot of dust everywhere, nobody really picks up dead fish in the aquarium and I still pass I wish the animals out of the quickly (Original) lhygiene est a desirer beaucoup de poussiere partout , personne se ramasse vraiment des poisson morts dans les aquarium et jen passe encore je souhaite que les animaux sorte de la rapidement
Always great service!! Workers are polite and helpful.
Great pet store has everything you need for your pets as well as great staff who are always friendly and quick to help you figure out whatever you need for your furry little ones
Good for supplies!
(Translated) New owners very enthusiastic (Original) Nouveaux propriétaires très enthousiaste
Pretty decent spot to get supplies and certain animals
Good place to groom your pets and buy foods and accessories.
(Translated) Good services (Original) Bon services
(Translated) the employees are great (Original) les employés sont super
(Translated) Great service, really nice and well treated animals and good choices of equipment, food, animal supplies ???? Thank you ! (Original) Excellent service, animaux vraiment gentils et bien traités et de bons choix d'équipements, nourriture, fournitures d'animaux ???? Merci !
(Translated) Great as a store ... good price. (Original) Super comme magasin... bon prix.
Very good staff
(Translated) Smiling welcome, and my dogs like to go there. (Original) Accueil souriant, pis mes chiens aiment y aller.
(Translated) If you want answer or question sure any animal. He will do it with love and a big smile. Have a good day (Original) Si vous voulez des réponse ou question sûre n'importe quelle animaux .Il le ferrons avec amour et un grand sourire. Bonne journee
My bestfriends were bought from here 19 years ago. They were the best things of my life. The best cats in the world. I still remember this beautiful store, and how their mother was roaming around freely with a pregnant belly, just weeks before I first laid eyes on them. I hope this business is just amazing as it was when I was a little child! Thank you for being the birth place of my best friends.
Good friendly service and staff
(Translated) Good service :) (Original) Bon service :)
(Translated) The staff is very welcoming, but the place has a little less. At first glance, it's very dirty, it drags pretty much everywhere. (Original) Le personnel est très accueillant, mais l'endroit l'ai un peu moins. Au premier coup d'oeil, c'est très sale, ça traîne à peu près partout.
(Translated) People are welcoming and competent. We can feel their love of animals (Original) Les gens y sont accueillants et compétents. On peux sentir leur amour des animaux
(Translated) Super Beta (Original) Super Bêta
Smells bad poorly taken care of and I always see dead fish and all the animal cages and tanks are dirty
Got my 2 pooch groomed she did a good job. Great staff.
(Translated) Very well received and beautiful atmosphere, it looks like a big family and the animals seem really good. Lots of gear and nice owners. Excellent service. (Original) Très bien accueilli et belle ambiance, on dirait une grande famille et les animaux semblent vraiment bien. Beaucoup de matériel et propriétaires gentils . Excellent service.
(Translated) I am very disappointed with my experience. The place is dark and poorly maintained. Aquariums are messy and neglected. The fish and prices are very poorly identified and the selection is ordinary. I give two stars because the owner is very welcoming, in fact, too welcoming. If he spent half the time he spent discussing everything and nothing, maintaining his aquariums, the place would be much more respectable. Sorry for this harsh criticism, but for a company that bears the name "aqua-zoo" and whose facilities have so much potential, it is sooner deplorable as maintenance. (Original) Je suis très déçu de mon expérience. L'endroit est sombre et mal entretenu. Les aquariums sont malpropres et négligés. Les poissons et les prix sont très mal identifié et la sélection est ordinaire. Je donne deux étoiles parceque le proprio est très accueillant, en fait, trop accueillant. Si il consacrait la moitié du temps qu'il passe à discuter de tout et de rien, à l'entretien de ses aquariums , l'endroit serait beaucoup plus respectable. Désolé pour cette critique sévère, mais pour une entreprise qui porte le nom "aqua-zoo" et dont les installations ont autant de potentiel, c'est plustôt déplorable comme entretien.
(Translated) The employees are very friendly. Very good service too. (Original) Les employés sont très sympathiques. Très bon service également.
Good variety in animals especially for such a small place and from ive seen the staff is always suuuuper nice.
Lots of animals, friendly staff
Great service, very friendly and can pretty much always help you with your pets and accessories :)
(Translated) The owners sound so nice, it's my pet store prefer thank you (Original) Les proprietaires son tellements gentilles,c'est mon magasin animalier préférer merci
(Translated) use very nice places a little cramped healthy animals low prices (Original) employer tres sympatique endroits un peu etroit animaux en bonne sante bas prix
Much more than a store. Here you will learn, get the support you need to take care of you pet, and watch some incredible creatures in the aquarium. Owner runs this place and a sanctuary; need more people like her!
(Translated) Personal connoisseurs who love animals can be felt. (Original) Personnels connaisseurs, qui aiment les animaux, cela se sent.
The friendliest, the kindest ppl I’ve ever had to chance to serve me. Their knowledge is impeccable. If they do not have what you are looking for they will do their very best to obtain it.i refuse to go elsewhere..????????????
Since the new owner are in place the atmosphere is much friendly. Feels like a home for all animals.. if there is a question that you need an answer I'm glad to say that the owner doesn't make you feel stupid for a dumb question.. there isnt any dumb question with them they are glad to help
(Translated) Good service there is everything for doggies (Original) Bon service on trouve de tout pour les toutou
Great place for all your pet needs & inquires Had a problem one time with my meal worms not being as lively as I hoped but other than that I've never had any issues
Always a great service and well educated staff!
(Translated) Make my dog's cut (Original) Faire la coupe de mon chien
Very helpful and knowledge staff
(Translated) I love this pet store the employees are always welcoming and helpful, the nail cutting service is ideal and the icing on the sunday is of course Pico the saussice dog who works there. (Original) J'adore cette animalerie les employées sont toujours accueillant et serviable, le service de coupe d'ongle est idéal et la cerise sur le sundaie c'est biensur Pico le chien saussice qui travail là-bas.
Excellent service.
(Translated) One of the best pet store in my opinion. They have a lot of products too. (Original) L'une des meilleures animalerie selon moi. Ils ont énormément de produits aussi.
(Translated) Nice welcome (Original) Bel accueil
Very good service...
The people are really nice A++++ I love going there for my crickets and pet supplies I would definitely recommend
(Translated) Very good service !! (Original) Tres bon service!!
Dog fod from Quebec with great ingredients. Thanks!!!
(Translated) Welcoming and professional staff. I liked this pet store, but the last time I went there, I found that it was not very clean, but it does not seem to take too much care of their animals. The choice of products is a bit limited and some products are too expensive. (Original) Personnel accueillant et professionnel. J'aimais bien cette animalerie, mais la dernière fois que j'y suit allé, j'ai trouvé que ce n'était pas très propre, mais il ne semble pas trop s'occuper de leurs animaux. Le choix de produits est un peu limité et certains produits sont trop chers.
Very friendly and helpful
(Translated) Our new recruit in the Biscuit and Milo family (Original) Nos nouvel recrue dans la famille Biscuit et Milo
Fish had a disease, killed all our fish.
Wow! Yesterday I was shown an incredible selection of the specific pet amphibians I was looking for (exotic frogs), and tommorow they will be there in the store to pick up!! Thats incredible! I really should have checked here first weeks ago ???? Very friendly very knowledgable with the best prices on all the products and animals ⭐⭐⭐⭐⭐+⭐
Quaint and full of selection.....the best service and friendly Frenchie to guide you????. Glad I stopped by and I will visit when I need more gifts????
(Translated) I have brought my dog there for several years for his cut and They always do a good job and the price is perfect. My dog and I are very satisfied. Good location also with lots of parking. Thank you Aqua-Zoo! (Original) J'apporte mon chien la depuis plusieurs annees pour sa coupe et Ils font toujours une bonne job et le prix est parfait. Mon chien et moi sommes tres satisfaits. Bonne location aussi avec beaucoup de stationnements. Merci Aqua-Zoo!
(Translated) The staff are kind and helpful (Original) Le personnel est gentil et serviable
(Translated) Very good service (Original) Très bon service
(Translated) Exceptional quality of service! Wide variety of dog food (Original) Qualité de service exceptionnelle! Grande variété de bouffe pour chien
New owners are great and very knowledgeable! They certainly have my business
It was a bad experience I went to get my dogs hair cut and they did it so badly I was a waste of my money I do not recommend going there
(Translated) Lots of choice, good quality product, animals seem to be well treated and happy, good price quality, decent opening hours, good location and parking available. (Original) Beaucoup de choix, produit de bonne qualité, animaux semble bien traité et heureux, bonne qualité prix, heure d ouverture convenable, bonne emplacement et parking disponible.
(Translated) Personalized and courteous service (Original) Service personnalisé et courtois
(Translated) Lots of staff to help you. Products available for all types of animals, but few varieties and not always highlighted given the narrowness of the place. Very dusty or damaged products in some cases. Various animals available on site, but with a minimum of comfort. Strong and disgusting smell as soon as we approach the doors. Even with a mask on, I had to hurry around because the smell made me feel really sick. When I left, I noticed the poster indicating the maximum number of people accepted (Covid) in this establishment, and I realized that there were really too many of us compared to the number ... the poster was not updated. obvious, and it is impossible for a customer to check the rows on their own to verify the number of employees ... (one would need an employee to do the count). (Original) Beaucoup d'employés pour vous aider. Produits disponibles pour tous types d'animaux, mais peu de variétés et pas toujours mis en évidence vue l'étroitesse de l'endroit. Produits très poussiéreux ou abîmés dans certains cas. Divers animaux disponibles sur place, mais avec un minimum de confort. Odeur forte et répugnante dès que nous approchons les portes. Même avec un masque, j'ai dû me dépêcher à faire le tour car l'odeur me donnait vraiment mal au coeur. En sortant, j'ai remarqué l'affichette indiquant le maximum de personnes acceptées (Covid) dans cet établissement, et j'ai réalisé que nous étions vraiment trop nombreux par rapport au chiffre... l'affichette n'était pas mis à l'évidence, et il est impossible pour un client de vérifier les rangées par lui-même pour vérifier le nombre d'employés...(il faudrait un employé qui fasse le décompte).
(Translated) New management, it's worth the detour. :) (Original) Nouvelle gestion, ça vaut le détour. :)
(Translated) Excellent service and the place is very clean (Original) Excellent service et l endroit est très propre
(Translated) Very good service, good experience. They have several vrm sharp fish! (Original) Tres bon service, bonne experiance. Ils ont plusieurs poissons vrm sharp!
(Translated) I am among the people affected by Blv Hurtubise Wednesday, May 1, 2019 river really not beautiful, Karine the Proprio came to bring me food and toys for my beautiful Diva with the complicity of my hat girl, that cano electric motor I do not Just come back again thank you. Aqua-Zoo Blv Gréber Gatineau Qc. (Original) Je suis parmi les gens sinistrés du Blv Hurtubise mercredi 1 mai 2019 rivière vraiment pas belle, Karine la Proprio est venu me porter de la nourriture et jouets pour ma belle Diva avec la complicité de ma fille chapeau, cela en cano moteur électrique je n'en reviens tout simplement pas encore Merci. Aqua-Zoo Blv Gréber Gatineau Qc.
(Translated) Nice warm place (Original) Bel endroit chaleureux
(Translated) Good advice (Original) Bon conseil
My family has been getting our animals here for over 20 years and today is no different. We welcomed our new edition Maggy 8 month old guinea pig. The staff is friendly and very knowledge.
(Translated) Good on-site and after-sales service also very courteous (Original) Bon service sur place et après vente aussi très courtois
(Translated) Well received and good advice. (Original) Bien reçue et de bons conseils.
Not the best place
(Translated) There is even service to the car ???? Thank you Aqua-Zoo! (Original) Il y a même du service jusqu'à l'auto ???? Merci Aqua-Zoo!
Small store. But have what you need , mostly.
Staff is friendly but it's not that clean
(Translated) For 15 years I fed my snake at this pet shop. The rat went from 2.25 to 7.36 $ No sense. You've lost a 25-year-old magazine shopper who likes to encourage small local businesses. (Original) Depuis 15 ans je nourri mon serpent a cette animalerie. Le rat est passé de 2.25 a 7.36$ Aucun bon sens. Vous avez perdu une cliente qui magazine chez vous depuis 25 ans et qui aime encourager les petite entreprise local.
Good inventory, friendly staff.
(Translated) Bad smells. Cages of animals badly clean. I came out quickly. (Original) Mauvaises odeurs. Cages des animaux mal propre. Je suis ressortie en vitesse.
(Translated) Excellent choice (Original) Excellent choix
(Translated) I advise everyone it's a very good clinic and the vet is really attentive (Original) Je le conseil à tout le monde c'est une très bonne clinique et le vétérinaire est vraiment à l'écoute
We got 2 little piggies ♡ the staff was incredible and I am so inlove with my new fur creatures - amazing place they were so nice and had great selection of guinea pig toys and houses
Owner was very helpful and kind
Have been here twice, the store is very cramped and I know it's a pet store, but it smells very strong inside. Because of the store name I assumed they were strictly a fish store, I was surprised to see birds and bunnies and reptiles. Seems like the store is way too small to support so many different animals. I can't say if the animals look stressed or neglected as I'm not an expert in birds, reptiles and rodents. However their fish were not doing very hot. I always judge a pet store that stores their Bettas in tiny cups that they can barely move around in, it's also hard to tell how often the water is changed in the cups. Most Bettas had clear stress stripes on them, made me really feel bad for them. The big tanks seemed a bit dirty and not tagged properly, some fish were never mentioned in the price tags. Some fish were doing well, some were visibly stressed and lethargic. Going around and looking at their other supplies, the shelves were dusty. I bought a cat bowl thing that was over 20 bucks, when I got home I noticed it was caked in dust, which is whatever to me, I had to wash the bowl anyway, but that tells me the store doesn't get a full dusting often. I haven't personally purchased any animals from this store and while employees asked me if I needed any help, I didn't have any questions at the time. As of now I haven't been here enough to say how much they care about their animals, I would imagine if you open a pet store you do care about them, as a customer I would just like to see it more. I will keep coming back when I'm in the area and hoping for some bigger cups with visual dividers for those poor Bettas!
Went here for reptile supplies, poor selection and all the tanks were dirty and empty
Great staff, great for client service oriented shop. Small town kind of service! Love it.
Good Staff
(Translated) Fast and welcoming service. The lady took the time to explain to me how to properly clean my aquarium and to do the necessary research for what I needed. (Original) Service rapide et accueillant. La dame a pris le temps de m'expliquer comment bien nettoyer mon aquarium et de faire les recherches nécessaires pour ce que j'avais de besoin.
new owners care about animals and it shows. Great service great place to shop
(Translated) Lots of choices very bad service (Original) Beaucoup de choix très mauvais service
(Translated) We take care of you and give precise answers about what interests you (Original) On s'occupe de vous et donne des réponses précises sur ce qui vous intéresse
Pierre went above and beyond for us today! Thank you from Pet Circus.
(Translated) Change of ownership. Good welcome. (Original) Changement de propriétaire. Bonne accueuil.
(Translated) Super service super nice welcome! It will not be the last time I go there the only pet shop that really took the time to answer my questions and my special request for my little white: P thank you girls (Original) Super service super gentille acceuillante ! Ca ne sera pas la dernière fois que je vais y aller la seule animalerie qui a vraiment pris le temp de répondre à mes questions et ma demande spéciale pour ma petite blanche :P merci les filles
Stopped in to check it out. Nice set up. Employees are courteous and friendly. There is s nice smell as you come in between the outside door and the main door to the store. There was a friendly ferret in a cage beside the cash. Great conversation starter. Lots of variety in animals and product.
(Translated) Large we find everything (Original) Grand on retrouve de tout
Fish still swing strong
(Translated) I bought a very nice bunny and very satisfied with the service (Original) Jai acheté un très beau lapin et très satisfaits du service
Great pet store, wonderful owner who cares about her clients, animals and stores. Will definitely continue to go here.
The staff are wonderful
They have a rather nice collection of animals to see here... Quite fun!
Outstanding customer service. Friendly, knowledgeable staff who go above and beyond. Thank you for the great experience!
(Translated) Excellent service, polite and helpful. Good knowledge of reptiles. (Original) Excellent service, poli et et serviable. Bonnes connaissances en matiere de reptiles.
(Translated) The water of the birds is still very dirty, for several days not changed. It breaks my heart! Poor birds :( (Original) L’eau des oiseaux est toujours très sale, de plusieurs jours pas changée. Ça me brise le coeur! Pauvres oiseaux :(
(Translated) I really appreciate aquazoo, because it sells very beautiful animals there and the employees are very nice. (Original) J'apprécie beaucoup aquazoo, car il y vende de très beaux animaux et les employés sont très gentil.
(Translated) I buy some fish there for my aquarium and they all died except one within a few days. The aquariums are not very clean. (Original) J'ai acheter des poissons là-bas pour mon aquarium et ils sont tous mort sauf un en quelques jours. Les aquariums ne sont pas très propre.
(Translated) Excellent service and nice variety of fish ... (Original) Excellent service et belle variété des poissons...
(Translated) Very good grooming service for my goldendoodle (Original) Très bon service de toilettage pour mon goldendoodle
(Translated) Good service and atmosphere (Original) Bon service et ambiance
(Translated) Thank you ???? good continuity to you! (Original) Merci ???? bonne continuité à vous !
(Translated) very good service (Original) très bon service
(Translated) Too bad the pet shop is closing very good service from Pierre good luck in your future projects thank you for his good years (Original) Dommage que la pet shop ferme très bon service de Pierre bonne chance dans tes futurs projets merci pour ses belles années
(Translated) Very good service .. Nanou's cut was very good and fast service ... (Original) Tres bon service.. la coupe de Nanou etait tres bien et service rapide...
(Translated) Great employees simpa (Original) Super employés simpa
(Translated) Super good service best place in town value for money (Original) Super bon service meilleur place en ville qualité prix
Great team!
Excellent service! The staff are nice and they were very helpful.
(Translated) Beautiful animals and wonderful employees. (Original) Des beaux animaux et des merveilleux employés.
(Translated) Could be fine, but it is a poorly maintained and dirty place. Especially the side where we wash the animals. (Original) Pourrait être bien, mais c'est une endroit mal entretenue et sale. Surtout le côté ou on fait la toilette des annimaux.
Great and friendly store
Clean
(Translated) That even though (Original) Qu'en même bien
(Translated) Information is not always accurate ... (Original) Les informations ne sont pas toujours exactes...