Reviews of Quality Inn & Suites 1000 Islands (Fish Shop)

This hotel is not as up to date as some, but offered a good value and a hot tub.

We booked the hot tub room on a Friday night for our 7th wedding anniversary. There wasn't enough hot water to fill the tub, the jets didn't work. At check out, we learned the button to turn the jets on was hidden behind the bathroom door …

Room ventilation would be an asset, the room had a stuffy odour although the AC unit helped.

We stayed here as it was close to Smugglers Glen Golf Course and the 401 highway.I

Stella Olmstead

good value for money, would definitely stay again, clean and good service

Room was clean other than the shower curtain that left to be desired

Hotel is in a good area. Across the street from a few stores, and walking distance to many more. Room was fine. Breakfast was very nice for what's considered 'continental' (eggs, sausage, waffles, cereal, toast, yogourt, apples...) …

We booked for two nights. The linen had many stains, which is gross ????. We had booked two room suite with one bathroom. The shower head was leaking and spraying water. When you wanna take a wash it keep spraying all over your hair and over the shower curtain ????????‍♀️. Washroom sink was clogged and slow on draining. One of the bedroom had old manual air conditioner which didn’t work properly. On our first night, when you leave it at ‘cool’ it would only stay on for 2 minutes then turned off for more than 5 minutes. My 5 year old couldn’t sleep as it was too hot in the room. It could only work for fan to be on but then the air conditioner can’t be on at the same time. When we told the front desk the next day, their response was ‘nobody to fix it now. It will have to wait till tomorrow’ ????????. Not good customer service at all. I mean the front desk was nice when you inquire about sight seeing, where to eat etc but the service was not that great. When my husband went to ask for extra towels on day 2 morning, they told room service will be bring them shortly. Then this guy with dried up paint and a dirty shirt brought clean towels. I was not impressed as clean towels were all over his dirty clothes. It’s just common sense. They didn’t even empty our garbage while we were out the next day. Overall, we would not go back there nor recommend anyone to go there. With COVID-19 restrictions you would think it would be much cleaner but it was the opposite.

Enjoyed the extremely large jacuzzi in the middle of the room! Loved smoking room option cause let's face it, definitely isn't the same going outside in your pj's. Definite selling feature for me. Fridge, microwave, extra sink and flat …

frustrating weekend, we tried to get away for a relaxing weekend but it was difficult as things didn't go as planned at your hoted

It's an older place, drive up rooms. Located in a small town. The service was good and there were many convenient places within walking distance.

Darryl Chemel

Ok, beds comfortable, cleaning is sub par, customer service sub par.

M. G. (MG)

My boyfriend and I came from out of town very excited to be staying in the area. The customer service was horrible so as a result I am leaving a one star review even though I wish it was a 0 star review. It seemed like the manager & receptionist at the front desk had no intention in helping us. In the end of this they shrugged us off repeatedly and left us with no choice but to run around the area trying very hard to find a place to stay for our vacation. I was very disappointed in the service. We waited for 2 hours, and they still turned us away. They also told us that they couldn’t deal with our situation leaving us to call many phone numbers.

Very clean and organized. Easy to stay in. The breakfast provided was very good. Highly recommended.

Chantal DeSerres

For the price it's ok. It's not a Fairmount or a Four Seasons, but then again I didnt expect that. The rooms were clean, it was local to downtown Gananoque, and surrounded by whatever is is you need. Front desk staff was pleasant and quick to check me in.

The staff were helpful and kind, the room was clean, bed was comfortable, and the price was affordable. Will continue to stay here when needed.

Rooms were dingy and the bed sheets were not clean. Had to be moved to another room, which was not much better

Bill that was working the front desk when we arrived was amazing. The check out process was super simple and he made sure we were fully informed on where to go & what to do in town - he even gave us free plays at the casino! Great employee. The room was nice - not super modern, but clean & comfortable

This is a nice property that is well maintained and updated. Gananoque has lots of nice local restaurants that deliver with recent additions of curry and pho outlets. It is my favourite place to recharge

Room was quiet and clean, bed was comfortable, staff friendly and helpful.

Front desk was courteous. Housekeeping was helpful. Room to park my truck and trailer. Beside McDonald’s and Tim Hortons. Rooms have everything you need.

We booked our rooms online. We told the booking agent that we had pets which we were told is fine but is an additional $25. We were also told they offer a CAA discount. We arrive to the hotel and he said there is no CAA discount because we booked through a 3rd party. When I tried explaining that when we were searching for hotels there was no direct #. He got so angry told us we aren’t welcome there, ripped up our contract and refused to give us a refund ($154/ room) We then had to find another hotel!

Beds - sagged, squeaked Fridge - broke overnight causing flooding in fridge, in room, ruining some of our stuff …

Average motel.. serves it's purpose. Staff were very friendly. One of the last motels to offer smoking rooms.

Jim Fadden

Good rates for a suite, some smoking rooms still available and they don’t stink . Good job in cleaning them . Overall for a mid range hotel I was very pleased.

Didn’t even get to stay! The guy at the front desk throw us out for asking too many questions. Guess it’s their loss 4 rooms for 3 nights. Don’t even give them a chance.

Offering more then any other Hotel, Very clean and convenient location , Good customer service ,Staff was very help full . Room is very comfortable .Overall its very good experience compare to other hotels. Next time will Visit for sure.

Bed was comfortable. Location convenient. Breakfast was good. Room very dimmly lite. Overall decor very tired especially bathroom. Price was high for what you got but seems that hotels in this area are high due to tourist demand during this season. Needs an overall facelift.

The staff were friendly and accomdating. The suite was large, comfortable and very clean. COVID-19 protocols were in place. The location was excellent. We will be back.

Service was good but the room was very dirty.

Many things not working in this hotel. Got back into the room at 5:30pm room still not done. Sink drain working so slow that it took about 10-15 minutes to drain a little water. Toilet keeps cycling through the night. Alarm goes off in the middle of the night. Location in the not so nice part of town. Breakfast is adequate and the usual fare. Bed was clean and comfortable. Take away for what we paid there was no value.

Hotel was clean, we ate at the restaurant and the food wasn't bad. We were in the main floor, and it just so happened we had the people from hell above us. Sounded like the ceiling was going to cave in. Sounded like kids running back and forth in the room. We actually had to call the front desk at 12:00 am for them to stop. My advise, If you stay here get a room on the second level. ????????

Greeted by very friendly staff. Check in was quick and all our questions were answered before we even asked. The room we were given was spotless but showing age. Cleanliness is most important to us and this definitely was very clean. …

Stayed there for 4 day Has a old man musty smell and no water pressure . Mattress is very old felt the springs in my back

Check in was easy and because of low staff or covid restrictions the frozen breakfast was given at the same time. The breakfast was ok. The room had tea/coffee coffee maker, microwave, etc., so, that's good. The room welcomes you with a strong smell of medical spray which tells they tried to sanitize. A room freshener could have been sprayed too. The rooms are bit old and dull but ok. The worst part was the sheets were stained, lots of mold on the AC went, around the photo frames and the bed headboard was probably not cleaned for months. Check the video for the amount of dirt on the headboard.

Old and needs attention to be updated and refreshed

The hotel is not to up to date as it seems an older hotel or building

Helpful staff, clean room/bathroom. Well used - could use refreshing. Doors closing on adjacent rooms causes vibration in your room.