Often don't have what I am looking for. Very rarely is there staff available on the floor in order to ask questions. Yesterday there was not even anyone staffing the customer service desk when I had a question. Poor.
My biggest and very serious concern is the extremely poor techniques used in the delicatessen dept. Staff do not know even the basics of safe food handling. Until fairly recently they did not wear gloves when serving clients who are purchasing bulk salad or meat products.
Yesterday, I observed that the lady serving another customer did indeed put gloves on. Yeah! I had spoken to the manager about this some time back. However, yesterday as the staff member was about to dish up a salad product into a small container, she fumbled with the large spoon which subsequently slide down the entire length of her arm over the cardigan she was wearing. Guess it likely also hit the elbow area where she caughs and sneezes. Yuk! I watched this transaction up close as I was waiting to purchase a production myself - being reassured by the new policy of wearing gloves. I changed my mind and walked away. That spoon, which has now been dipped into the main container in the display case and also the customer's take-home one should have been put into the dishwasher and thoroughly cleaned before using. The staff in the deli desperately need training in safe food handling and issues of cross contamination. I am a retired nurse and understand that about which I speak. Back to shopping at Sobeys where they do things right!