Reviews of BC Live Spot Prawns & Fresh Seafood (Fish Shop)

Betsy CT

I've ordered fresh and frozen seafood 3 times so far this year. I'm very impressed with the friendly service and food quality. The busy spot prawns season was well managed so waiting time was minimal. I also liked that they gut the whole fresh sockeye before selling. They even offered me extra heads when I told them I was making fish stock with the head and bones! I tried both pickup and delivery. Both services were smooth and efficient. Having halibut cheeks delivered to my front door and eating them fresh for dinner that night was such a treat. I've only tried one of my frozen orders so far. Scallops. Easy to defrost in their vacuum pack. Excellent quality. I am a very satisfied customer!

Tik Lee

Quality seafood, fast delivery, great service. Thank you Kate and Lisa.

Ksenia Obolenskaya

Don't waist your time if you don't have a pre order. Very poor communication and organisation!! We came at 11, they told us to come back at 1, we came back at 1 they told us to come back at 2-:2:30. We came back at 2, after 40 minutes under the pooring rain they told us that it a wrong line . 20 minutes later they told us that they don't have enough. Very dissapointing.

Tania Marschal

Very frustrating experience: My husband ordered some products in early May (05.03) and was hoping all would be delivered as promised (05.13). However, nobody showed up and there was no oral/written communication regarding the skipped delivery as well as new delivery date. We kept calling their numbers for a few days, but nobody bothered to answer. All of a sudden, one guy answered and said he was unsure about Calgary shipping dates and forwarded our questions to Kate. As a follow-up, my husband e-requested the updates but got a greatly belated response. In a word, Kate was unsure about the next delivery date to Calgary and suggested adding our order to the next delivery batch. Two weeks later, some leaflet informed us about resuming Calgary deliveries and stated a new date (July 8). To our biggest disappointment, nobody came on July 8; and there was not a single message/apology/explanation regarding our unlucky order. Feeling tricked and unrespected, my husband tried to cancel the order by calling the company multiple times. Some guy asked if my husband was willing to add his order to the next shipping to Calgary. My husband remarked on their failed promises to deliver our order soon, absence of communication, and poor management. It was both ridiculous and unfair to hear the same answer every single time and have a fake hope. Eventually, he managed to cancel the order and fully refund it - such a relief not to be scammed! We really wanted to get our order and become regular customers - the red caviar was my birthday gift that I had been expecting for such a long time. Sadly, instead of enjoying our seafood, we were left heart-broken and frustrated. Dear managers, how can you ask for the tips while poor customer service, inadequate communication, unrespectful attitude, lack of transparency, and above all fake promising are the strengths of your company?

Massi Nartey

I missed the actual address and had to drive around a bit to find parking. But the gentleman was really nice and even gave me some extra fish with instructions on how to cook. I intend to come back for sure. Excited to eat my crab this weekend.

Gladys L

Great big spot prawns this season. So fresh and good quality.

Charles E Davis

Fantastic fresh seafood directly from the person who catches it. Great price and service. Love to support local small business too.

Brendan Pon

Very pleased with our experience. The quality is great and the fact that you are supporting an 100% owner-managed business is fantastic. Shipping to Toronto didn't have any issues. Would recommend!

Keiwu S

Update: Kate contacted us after the original review was left and she quickly adjusted the problem for us. We pre ordered a total of 12lbs live spot prawn for delivery. The 12 lbs were divided to 4 bags. Two 3lbs, one 2lbs and 1 four lbs. One of the 3 lbs bags of the live spot prawn has many dead/rotten/unedible ones. Basically more than 90% are unedible. That bag was for one of our family members(we didnt know it until we were told that 90% were unedible) and her family was very dissapointed. We contacted Lisa who did the delivery for pre order and the same message emailed to Kate who organize the pre order. Lisa said she will forward the message to higher management and they will get back to me. One week passed no reply. I email Kate again and waited for another week and still got no reply. As mentioned by the family member who received the unedible 3lbs bag, they are buying locally to support local business during pandemic. However, the experience is very disapoointing not just the spot prawn itself but also the way they respond to complain - No Response

Bien Chiem

Excellent fresh and large spot prawns. First time placing order online, and going through the process (checking the timing update) for pickup was a bit inconvenient. Quality of prawn is very good, and fresh.

victoria johansson

Fast efficient service and top quality product. Great convenience to preorder on line with choice of location for pick up.

daniel li

We ordered 2 weeks in advance of the delivery date. Delivery date came and went with out our order. We called the next morning and although initially apologetic, promised to find out what happened and call me right back. No return call. That evening I called back and they said they did their part and gave it to the courier so now they will have to wait until Monday. Monday comes and no call. Tuesday we call back ...same story...I'll call you right back...no return call. We call Wednesday and ask for refund. They restate not their fault they did their part... (FYI this is not what a customer wants to hear!) After more hassle given a refund and offered 10% off next order. Sorry with that attitude...its not worth the hassle to try again.

nathan chong

I bought the black cod $170 for 12lbs steaks. Please do really check the product before you buy. They probably used the small 2 - 3 lbs fish as opposed to the larger fish and cut up the steaks. They didn’t do anything wrong since I ordered online and can’t see the product. Online pictures are very different (i used a loonie as a reference for size) However for that price you probably can get a better choice elsewhere.

C

It's my second year purchasing spot prawns from them at their Ladner location. The parents running the show are so lovely! They're really busy so they run out of prawns a few times throughout the day. I don't mind waiting in line to support this lovely family and the fishermen! They also have a really cute Pomeranian. Only thing is that they don't tear the scale before they weight the prawns so they'll weigh the plastic tray along with some water. They gave me exactly the number of pounds I purchased. Not a big deal but it would have been nice if they went over a smidge after waiting in line for a few hours. Also, the prawns were cleaner than another company I purchased from a week prior. There were fewer prawns with that large purply/black pouch.

Jen Rose

Wonderful customer service and fresh seafood! I picked up BEAUTIFUL uni at such an amazing price. Everyone I interacted with was patient and kind. Truly rewarding (freshness and sustainability) purchasing from your local fisherman! I look forward to my next purchases. Thank you BC Live Spot Prawns & Seafood!!