We have the feddbacks of real people who are purchasing the services of Pet Valu (Fish Shop) in the territory close to Dawson Creek (Canada).
At the present the firm gets a rating of 4.2 out of 5 and this rating has been based on 65 reviews.
You may have noticed that the average of ratings that it reaches is high, and it is based on a very high number of opinions, so we may conclude that the rating is quite accurate. If there are many people who bothered to give their score when they've done well with the service, it works.
As you know, we don't usually stop to put reviews when they are positive and we usually do it only if we have had a problem or issue...
This Fish Shop corresponds to the category of Pet store.
Helpful and friendly staff
Great service! They help direct you to the proper products for your pet and they give you options in pricing which makes it affordable! They also give back to the community!
Little overpriced, store was clean and staff friendly. Warning to those with cat allergies, they have kittens running around. My son is allergic to cat dander and was not feeling so good when we left.
Helpful friendly staff.
Helpful and very knowledgable staff. Store is well organized. Charming cats available for adoption.
Excellent customer service
Always promptly greeting by friendly staff. Store is clean and always has my dogs food in stock. My dog is picky with his treats so it's nice he can come in and sniff around
Grooming staff was impolite and judgmental. Passed snarky and inaccurate comments to my husband. Not professional.
Friendly staff
Fabulous staff and a fabulous selection. Great place to pick up anything and everything you will need for your pet!!
Always friendly faces and great variety of pet foods in prices and quality!
Excellent
The staff is very friendly and knowledgeable. Great place to bring your dog for a bath! The staff kitties are sweet ❤
Very helpfull staff, and a well stocked store.
Service is excellent and if you need help just ask they are always there to give a hand or advice.
Helpful staff and only local store that carries one of the products I use
Very helpful and pleasant
Love this store.. my favorite location is Bobcaygeon Pet Valu the employees are so very sweet always helpful lots of information about every house hold pet. Clean and a very organized store awesome price's always leave happy & confident in what you buy for your pet with out worry :)
Doesn't carry A lot of items for small pets. Very friendly staff
Good service with good value.
I Iove how convenient the walk-in services are on Tuesday and Wednesday evening. The groomers are always very friendly and professional. They seem to genuinely care about my dog.
Lots of selection, store is always clean, staff always friendly and helpful.
Super friendly staff (Way more than your average pet store). A cool bonus is there dog washing station.
Best pet store in town! Love Tater Tot
Great staff! Lots of selection of good quality per supplies
Worst customer service I have ever experienced! The manager continually made excuse after excuse regarding why my experience was so poor. The employees aren't trained properly to handle customer complaints or do curb side pick up during the pandemic we are currently experiencing. If I could give this store 0 stars I would. After getting this issue fixed I will NEVER use this store again and may never return as a pet valu customer.
Staff were very helpful and knowledgable with their products and recommended what's best for my fur baby.
Smaller store on spring garden rd. But still well stocked and helpful staff. Hard to find parking tho.
Great spot. Not many supplies for birds.
Extremely helpful...awesome staff!
What can I say it's a pet store
Very happy they carry the good brands of pet rat food and have a great variety of small animal bedding, just wish they had a bigger selection of toys and accessories for rats and small animals like they do for the birds.
very helpful and friendly and pleasant and very local!
Clean and organized. Plenty of options.
Friendly knowlageable staff and good service
It was a fun visit!
Friendly knowledgeable staff. Helpful and understanding. Offer a good selection of pet products
Excellent service, really makes you feel at home
Great location, but more expensive then competitors, wish they had some more variety promotional deals or weekly sales like their competitors pet-smart, i always pay an inflated price on the same items i regularly purchase.
Always friendly and helpful.
Friendly stuff, a little bit overpriced, decent selections.
Good products and staff
My go-to store for anything for my dogs. Baths, nail trims, toys and food/treats. The staff is friendly and knowledgeable. Love going to this store.
Great service
Everything you could need for your pet and great customer service too.
Love this store
I have only used the dog wash and it is fantastic. The staff are great.
Great pet store caters to people who want better quality merchandise. Friendly, helpful staff.
Love the store and staff are phenomenal
The staff are all so friendly and so very helpful! And the the prices are competitive also!
Our go-to pet store for doggy treats.
Great location. Staff are knowledgeable and have knowledgeable about your pets. Plaza should try and do something about panhandlers.
Friendly and knowledgeable
Knowledge staff and a great selection!
Great selection for cat and dog items.
Great Treats For All Of Our Pets. Knowledgeable, Friendly Staff????
Good helpful
Great dog wash station. Friendly staff
Has everything pet related and has great staff.
This is a great pet food store. The inventory is clean and fresh. They have a generous loyalty program for the dog food I buy. The variety of toys and treats is excellent. And their hours are quite long, so if you discover after dinner that you don't have any dog food for the morning, you can run down to Pet Valu for more.
Great products bought some spray for cat markings and a scratching post my cat utilizes lol
Got Dog supplies while away from regular pet value
Awesome service
Nice personal
One of the best places that I have taking my black Lab to get his nails and to have his bath they are very friendly to those who are interested come down to see for yourself ty to all who care you're welcome xo
Great customer service ????
My pet shop in Fort St. John BC.
Staff was extremely helpful in helping me make a purchase for my puppy.
Good selection and well stocked. Depending who is on shift, sometimes in attentive. I was ignored for quite a while as I wandered around looking for something. I deliberately waited to see if anyone would ask if I needed help. This was on 2 out of 4 occasions. The Manager was present.
Great service! From Ash & Kaiser
I like this place since it has science diet food my very particular Siamese cat! You can usually order a bigger bag if they don't have the specific one you're looking for that day/week/month. The people that work in these store are usually very friendly and pet friendly. Cheers
Excellent place to buy pet food and staff is very friendly
The store associates are very kind and helpful. They offer a dog spa for cuts & grooming. The location is a bit small, bur they are able to order items in for you if you are looking for larger quantities or a particular item.
Great store good prices, and when I accidentally bought the wrong dog food they took it back even though there was a bowl out of it and gave me a full refund. Great store Great people and great energy
Love bringing my dog here. The staff are great, and Bailey the groomer is THE BEST!
Home on Holidays and need food for my Service dog, great service, friendly and very helpful, didn't get his right food but got second choice. This place is Ryder and Yance approved and recommend for sure.
Great place to get your pet groomed or to purchase items for your pet. Staff is always friendly and willing to help. The groomer is outstanding!
The girls that work there no people scales.. They look like someone had run over there foot.. Snobby type look
Too expensive
Friendly helpful staff.
Great customer service
They carry a wide selection of pet food and accessories ,have reward system free bag after so many not on all brands some fish and other critters from time to time .
They have pet food but not human food minus 1 star
Good selection and reasonable prices, I can't complain
Good value...best place for good cat litter
Awesome job ladies tnx so much keep up the good work
The only store I go for all my pets foods, accessories
The staff are knowledgeable and caring. How they remember us every time we go in still blows my mind.
Have alot of stuff, staff is friendly, but pretty expensive
AMAZING PEOPLE
The staff are friendly, the Kittys are friendly. And both are quite knowledgeable. Highly recommend.
Helpful staff
Wonderfully stocked with excellently priced foods. Almost everyone I met was so nice, and willing to help. Very clean. Felt safe and secure. My dog loved the treats we bought from them and will definitely return again and again
My pup and I love love love this place everyone is so friendly and it’s just a great experience!!!
Awesome service
Great service and love visiting the kitty!!!
Great selection of really good quality brands, awesome customer service. Knowledgeable and helpful
Large selection.
They may not have all the supplies or brands, but they provide excellent customer service and always with a smile when the day has been stressful. Convenient location close to Safeway, Popeyes and Grande Prairie Mall. I was glad to bring my Great Dane Makeda aka "Dragon Lady" there to pick up her favorite treats and choose her favorites. Definitely coming back for more.
Nice selection good service
I love our local Pet Valu store. The staff are not only friendly and accommodating, they are knowledgeable as well. This location is clean, organized and well stocked...not to mention the have some of the sweetest four legged friends that live on site.
The catfood I wanted was sold out, but the staff member that helped me was very knowledgeable and even called another store to see if they had it so I didn't waste time going to another location.
Amazing
The staff are super friendly...great people!
Picked up some new treats for Katie. Great service and very helpful staff.
Good place to go for small animals and pet food.
We were greeted as soon as we walked in by a cheerful, helpful gentleman. Buying the halter was quick and easy and when I tried it on my dog in the car and realized it was too small the exchange in the store was just as quick and easy. Very professional customer service.
Can always find what I need here and the hours are great.
They had the canadian vine for cats :( my cat doesn't lile catnip. Really big, tidy and clean store. Friendly staff. Dogs can go inside :)
Smaller stores but still tons of selection. Canadian chain as a bonus.
Kind helpful staff and good prices keep me coming back.
Nice clean store, clerk was very friendly.
Truly helpful staff
Always a good experience here. Friendly staff and a good product selection.
Thank you for allowing Ottawa Dog Rescue to be the Stars of your Store Today! #OttawaDogRescue.
Had to look after my parents two cats for a couple of weeks. The staff was awesome and helped me get the things I would need.
Staff are always do knowledgeable and helpful
Love this place. Staff is amazing and they always have what I'm looking for
Dog grooming very well done.
Great pet store with very well trained staff, they care very much about the nutrition of your pet and will always suggest the best food for your pet they can.
The staff are amazing and extremely helpful, especially when you are trying to give your 100lb lab a bath ????????
Very friendly knowledgeable staff. Had everything we were looking for same price as bigger cities.
Great staff, always friendly and helpful. Awesome place to take your dog for a wash!
Always a great place
To anyone going here bring your pets inside. They are super pet friendly and they can give better advice when the pet is there. Speaking about there advice, they are very informative and each person working there is a pet owner. Their selection costs a little more than places like supermarkets but there food is a lot healthier for your pets. I recomend this place to all the pet owners I know since it was recommended to me.
Loved their service
Great place for pet supplies and friendly service!!!
Very convenient, had what we needed for our dog and cat. Staff were helpful and friendly.
Very small but dedicated space for parrots/birds of all sizes. Staff is also helpful in ordering in stuff if you don't see it. I own two green cheek conures, and between the bird and small animal section I'm usually able to get what I want.
My wife and I brought our dog to this pet value location. We were promptly helped by a kind and courteous lady. She had some great suggestions and really knew what she was talking about. When paying for a bag of cat litter, I discovered that there was a small hole in the bag and she went grabbed another one and brought it out to the car. It really made my day, what great customer service!
Awesome service. Great pet food, products and services!
My go to for my fur babies love the staff they are always friendly and well knowledgeable about their products ♡
Best place
Small store but still offers a good selection of products. Prices may be a little bit higher if compared with Pet Smart and other online stores.
Pet Value always carries best quality food, toys and general selection for fur babies.
Had just what I was searching for, cat bubbles! Nice service, very familiar on the type of pet food I wanted. Plus I found out that they do nail trimming! Cheaper than the Vet!
I went to Pet Value this morning and used the Doggie Wash there. It is roomy and well stocked with fluffy towels and an air dryer. So much easier than doing it at home. The staff is very helpful in suggesting products which is extremely helpful with my senior doggo.
Best beststore going, friendly and knowledgeable service, would higly
Good clean, well stocked store and great friendly staff.
Love the dog Wash facilities there! .Always polite staff willing to help.
Great people, great selection!
Has good selection and bonuses with their program but I find it a bit pricey
Staff went above and beyond to give good service. New employee was having trouble because not all black Friday sale (shopped Saturday) were inputted and it was stressful for her. Manager handled it super professionally. Came in for cat food and left with so much more! Thanks so much!
The self-serve dog wash is a great way to wash your dog. No waiting usually.
I visited this Pet Valu location to have an engraved tag made for my cat's collar. I have to say I am very impressed by the quality of this particular product, as well as the excellent customer service I experienced. I ended up purchasing several other cat-related items during my short visit to the store. I would definitely recommend visiting this very conveniently located Pet Valu.
Done dealing with this location. Try and try to order my food and it never comes in. Excuse after excuse that it's not in stock in the warehouse. Yet Port Colborne has it in stock on the shelf and I never have to order. Also. Not a fan of creepy guy that works here that always tries to talk to my wife...
It's a good place but a little expensive on some items
great staff and lovely animals but could use a wider selection of pets such as hamsters like they use to but there amazing other than that.
Love the staff and the store. My dog likes going there to see Lori,who clips her nails. Never,ever had a bad experience there.????
Lots of selection and conveniently located.
Nice selection, fair prices, staff friendly.
We enjoy shopping here place is always clean staff is friendly and knowledgeable and they have homemade dog treats at the cash that our dog loves
Great staff. Friendly and helpful!
Staff were friendly and willing to help me sort through the different brands and options available to me for my specific breed and his very picky needs. I never felt rushed and was satisfied with the knowledge they shared.
Friendly staff
Nice clean place with friendly staff
Friendly, knowledgeable staff. Always a pleasure.
Overcharged me. But there is a new manager she made things right. I like this shop a lot now. I bring my puppy there every week.
Very nice local pet store love the dog grooming station and the humble expertise.
Great staff, good products and dog baths!
Really impressed. Good sized store and well stocked with lots of selection/variety. We got everything we needed for our new puppy. Everyone was very tolerant of our small kids who were, unfortunately, not on their best behaviour that day. Cashiers are friendly and one helped me carry stuff out to the car. Prices are similar to that of most pet stores. Great service, will return.
I like the owner he was helpful in getting me in the right direction. Exspecially at this time period
Very friendly and went out of thier way to find me exactly what I was looking for!
Always have a warm welcome and helping hand. Small but gas do many good pet stuff.
Very friendly service!
I liked my experience there, quick, and to the point. But worthy of a browse my next visit. They had the 30 +"XXL size collar for my large dog and the leash is super comfy on the hand.
The staff at petvalu is so kind. They're so sweet to animals, and my daughter. They have a great selection, and the staff is very knowledgeable!
Always receive great service from the team at Pet Valu
Just great people loving animals. ????????????
Very friendly and knowledgeable
Super knowledgable staff
The store is quite neat and tidy. The staff are polite and are always willing to help. Never have had a problem with this location no matter what manager has been there running the place.
They had what I wanted, friendly staff, easy access from the road.
Limited selection of dog clothes. Somewhat expensive. Good selection of pet foods.
Staff were very accommodating.
That have made a return customer out of me See you again soon!
Lots of feeder bugs available
Helpful
Good place to socialize and decent prices
Animals are in small cages, but employees are nice
Always friendly, great variety for a little store
Love this!
Good selection of food for my parrot. Lots of parking , Covid safety measures in place.
Staff is always helpful and friendly.
Some of the staff started out snooty to me; I had recently moved to GP from Ontario.. after they had seen me come in a few times with my dog and spend about $100 each time, they started to greet me with more enthusiasm and showed me I was a valued customer. Didn't start out so great tho but they gained a star since then :) (The hippie-ish guy is the best!! - Snoopy says "woof!")
The staff is extremely friendly and knowledgeable. I love that I can get our frozen raw pet food here. The manager is very friendly and is very helpful with questions and even a special order if needed. I wish there were more discounts as pet ownership can be costly at times. The $5 vouchers in December (based on total spend) were a nice touch and truly appreciated.
Pricey... You pay for premium quality pet food.
Sullivan likes coming to this Pet Valu for his transformation from dirty, wild forest beast to handsome, hairy Fabio.
Was very nice . Great dog wash
The staff here is so sweet and knowledgeable, helped me choose the right food and even remembered my dog's name!
Good service but needs more selection. Also needs to make prices a bit lower to ve competitive with Kingston competition.
They take care of me and my pet.
Still the place to go for all your pet needs.
As irritating as online shopping is, their website was easily navigated and once at curbside, they were friendly & helpful.
Dogs always love going in to see the staff
Excellent staff - always willing to help. Extremely well stocked store for such a small city like Elliot Lake.
Love the rescue events they hold to support our local furbabies in need!
Really nice folks to deal with.
I met a dog here it was cute Other than that, good store. Has all the essential pet stuff one could need.
Very happy with this location. I have used the pet wash quite a few times and it is clean and tidy. I was impressed that when I called and booked my last appointment, the staff person asked the other staff if they had taken any verbal appointments. I thought that was above and beyond.
I would recommend this business to everyone who loves animals, The Employees are knowledgeable about products, Employees are friendly and helpful, The dog groomers are excellent. Your dog will love you after a buff and fluff. Great job Pet value. Best Regards;????
Always get great service!
The Price's all went up. I would like better deals. They never put the products that are popular on sale
Big store, welcoming, I really like the self serve dog bath area as well. Bailey is one of the best groomers I've met!
Awesome pet store. Always have my gsd GO! nutritious dry and wet food available. Excellent service with lovely young ladies ready to serve you!
Now Carrie's RAW food for our pups
The staff is friendly and very knowledgeable
Good place to get stuff for your fur baby
Not too friendly... new owner?
The staff is always friendly and helpful. If they don't have the food I need they are more than happy to order it in for me and give me a call when it arrives. The program for buying so many bags of food and getting one free is also really nice.
Very caring staff.
Staff is always super nice, I’m in constantly stocking up for products for my pups and bunnies. They have a good supply of product and always well stocked.
I found the staff there to be very helpful. Also, it's the only place I know of within the city proper that carries the type of litter I prefer.
Excellent customer service from Ellie, as always.
Friendly, knowledgeable service. Decent in-store inventory
Just the most amazing helpful people. During Covid they really pulled through for the community. Wish I could give them 6 stars.
The staff are always friendly and helpful, and know their stuff!
Know their stuff and always eager to help!
All the Pet Valu stores have the products we use and great staff who are passionate about animals. When it's too cold for the off leash park we bring our dog to the store for a visit just to get out. They all love him, and he loves the attention.
Excellent customer service! Staff are always friendly and knowledgeable. Great advice, when you need it most!
Staff are very nice and helpful. When we shared that we will be owners of a new puppy they gave us a welcome brochure that includes some coupons and free stuff. Love the fact that there is a pet store in the downtown area.
My cat likes stuff from this place. Helpful staff.
great place to get all your animals needs and want and the employee are very nice there
Very friendly and knowledgeable staff, the young girl working the till was very helpful. I went in looking for Super Worms for my daughter's leapord gecko and she knew just how to help, and how many I should get. I will continue to shop her for all our per needs
A lot of variety with healthy options and a knowledgeable staff who is committed to helping and answering questions
Was good helpful service
great customer service!!!
Friendly and helpful
The girls at the register are amazing! Cat products are good. The bath situation for dogs is questionable - I witnessed a large dog run and fall out of the tub while being washed followed by being held by the scruff instead of being safely restrained.
The fish are kept in ridiculously small tanks. This store obviously cares more about profit then pets.
Very friendly and knowledgeable staff.
Got a lesson on training my new puppy. Service was great. Thanks
Very knowledgeable friendly staff, Diane is an amazing groomer, my dog loved her, I alway felt completely confident leaving my dog in her care
The clerk was optimistic and full of life and very helpful , after my purchase ,I was about to leave .. the thought of how courteous she"clerk" was I turned around and bought a coffee mug at a pet store HaHaHa
Really sad that I write this but this is now a second time I feel disappointed by this location. First, it was a points based system on a GO food and each employee had different approach (never did thye called back to clarify, but I did call them. Still no clarification). Now the wash station. Due to the covid I called to confirm if its still- call us that you are coming type of thing. Confirmed it was, before lunch time... great you would say! Well, called after lunch to ask if they have availability in an hour... to find out that actually in that 3h they have decided to change the policy, no phonecall necessary! Really?! When I wanted to come 3h ago I was denied! Not ok, definitely!
My puppy and I love visiting this store! We go as often as we can. The staff members are always excited to see Sparky and always make him feel special. They carry a wide selection of food, treats, toys, and other pet needs. I'm lucky to have them so close-by :)
While the store is nice and kept clean the "new" dog washes are terrible. The shampoos were insanely watered down to the point of one of them being just water. Both of the baths must use the same water source since when you run both, water pressure drops dramatically and the hot water goes ice cold. The blow dryers use cold air which does not dry them properly and both of them are broken. The one has a part broken off which makes it eject from the wall and the other the nozzle is not attached properly and has copper wire that scratches you when you try to use it. It is a nice service to have but I recommend going to a different pet valu to do your dog washing.
Awesome knowledge staff
Great place to get pet supplies, but they hardly have any fish
Friendly and helpfull
Staff is amazing and knowledgeable. My dog loves going into the store to visit Kendra. He just loves her.
Good value.
Was grate, Got my dog's nails done thang you ????????
Frieny knowledgeable staff.
Extremely friendly staff who were more than willing to help me find the products I needed. They are knowledgeable and have me wonderful suggestions for my pet and how to best care for them.
Good store great service easy parking.
Nice place, good customer service.
Jennifer was the best
Greenie's for my dog are getting prohibitive. Staff at check-out very personable.
Typical of most Pet Valu stores. A wide array of foods, litters and accessoires. Convenient location with ample free parking.
This place is a great pet store in fact if you're looking for a kitten to adopt or buy a fish you can get both here
Always treated well here. Very nice staff.
Well run store and very kind and helpful staff.
Great place to give your dog a bath...sometimes they give your pup a treat, sometimes they don't.
I have always gotten everything I've wanted either from what they already have in store or what I've ordered for them that is on their website
Huge selection of dog food. Not a good selection of what I was looking for. Staff was very busy doing other things, I had to track someone down to find what I wanted. I left empty handed.
The only place I go to for my dogs food, toys, treats and grooming. The staff are very friendly, welcoming and helpful. I can 100% trust them with my pup.
Great dog groomers
awesome staff. i went there with my kitty louie and miranda was working, louie was really nervous and she was so understanding and still loved him to death, we took some pictures for his instagram @_louie.charlie_ and overall it was 10/10. and louie is very happy with what he got!
Friendly staff , great location overall.
Great Service with everything you need for your pets
Friendly and got what i needed no problem.
So many options for food, great quality and high supply for everything I was looking for. They even host adoption events, and that couldn't make the experience any more pleasant.
Amazing staff
I made an order online for curbside pick up for and aquarium vacuum earlier this week. There was only one on their website so I just ordered it because I wanted to support local business. A few days later I received an email saying, "It's been discontinued. Sorry for the inconvenience." No alternatives, no suggestions. There wasn't even a signature or sign off on the email. If its discontinued, why is it on the website? And again, it was the only option they "had". I've been ordering online and curbside with businesses in Lindsay for a year and a bit now and this was the worse experience of any business I've dealt with. It was curt, unprofessional, and shows me they dont need my business or support. I'll be telling anyone I know that Pet Valu in Lindsay doesn't need their business either.
Staff always friendly and helpful. My border collie loves going there as they always make a fuss of her. Good selection of food, prices are expensive.
Great place nice employees clean and welcoming
It's what you'd expect. Good selection, and I've always had friendly service.
When you buy cat food and the sales sticker said $45.99 and when they ran it up it came to over $60. I told the clerk about the sale sticker, her & my bf went to look. They wouldnt honor the sale price then decided to explain that there is taxes. Will never shop there????
Best pet store in town. So friendly and knowledgeable!! Love going here!!
Good staff service, I love the products they carry, lots of healy stuff for cats
Friendly staff and my dog loved her bath
I was shopping for a friend and couldn't find what I was looking for. The gentleman working was a great help and even carried my item to the front for me. Great customer service! Thank you!
Amazing staff with lots of knowledge and care for my dog. They were very helpful thru multiple visits.
Good
Very helpful and courteous. We will be back.
The people that wirk here are great. They remember your pets names
Take your time when you come here to flip through the vast selection.
Friendly staff that greets you as you come in and are always ready to help.
I'm a new dog owner so I was needing a lot of help deciding what was good and bad for my pug. Alex has always been so helpful in helping me choose the right stuff! All the staff are so kind and accommodating as well (especially when …
Just awesome, every time I visit
Excellent service
It's very unfortunate that, as described by PV Head office as a 'miscommunication', that circumstances still prevail with defamation of personal character and a local rescue and sanctuary.
Just tried to exchange an item I bought last winter. True I don’t have the receipt but the item is in its original packaging with the original tag and this stores price tag. I didn’t want my $ back just to exchange item for a larger size to fit my dog. No way no how without a receipt. Lost a long time customer. I won’t be back.
Super friendly and helpful staff. Store brand food is decently priced and is rated pretty well by nutrition sites.
Dog baths there are the best deal ever! One girl that works there is incredibly helpful and knowledgeable
(Translated) Very good services ???? (Original) Très bon services ????
Very knowledgeable and helpful. If they don't have what you need in stock they will order it in for you.
Only pet store I go to
Always helpful staff!
Friendly staff , very helpful
Store was clean, staff was helpful and kind to my senior dog.
Very friendly knowledgeable walked me around the store for items required
Helpful staff. Let me try a kennel out and then return it for a bigger one. No problems.
The manager Julie, is fantastic and knowledgeable
Great service great people
Bought claw caps for my cat so she can stop scratching/ruining things with her back claws when she jumps up onto/off of things, only had the small size of them so I had to return them, very easy return and the woman who works there offered to order me a different size/colour which was very nice
Great, friendly staff. The store was stocked well and none of the shelves were empty. Always a great experience shopping at PetValu and this location is no different.
Staff are always friendly and the dog bath saves a lot of mess at home.
My pet's favorite place in YMM. They have a pet's cleaning station! Awesome...
Very helpful and friendly staff
Great store
Haven't had a bad experience yet. Very helpful when needed, love how big the store is.
I love this place. Decent prices on food for my dogs. I take them there for their baths ... The employees are great bright n cheery...
Great staff and they always are very nice to my silly puppy’s even when they act like little monster dogs and defy every word I say lol
Came here at 9:05am and shop was still closed. I waited almost 10 minutes and tried again i saw a lady sitting at the counter doing work but the door was still locked. It was thursday the sign said 9am. She was so preoccupied didnt even notice me, i tapped the window but nothinf seriously frusterated me. Ended up driving to petsmart to get what i needed. Really inconvenient to not be open on said hours :/
Very informative amd friendly staff, Quick to point out if the product won't work in your situation.
Friendly staff very helpful
Good variety
Great place get all your pets needs
Sold us a damaged product, a pet food bag that had been broken and re-taped together with the food inside mostly crushed. Staff member was rude and accusatory about it. We had no receipt so we didn't expect to be able to return it, but she implied we were running some sort of scam by asking. There's a reason their prices are so low.
Friendly staff ,full of fun stuff for fur babies
Anything you ever want is there!
Great service
It was my first time at this place. I do not have any pets, and I just went to buy some cat litter for a friend. The store was very organized, and there were lots of items and selections in all aisles. Products seemed to be a good quality, and staff were friendly. The store is a lot bigger than what it seems ftom outside.
Love those lady there she was very helpful with my animals
We love our neighborhood pet shop! The staff are very helpful and the location can't be beat for downtowners.
Excellent service. Excellent pet supply and they have a very nice dog wash
Awesome, knowledgeable staff!
Very knowledgeable and helpful staff and super frendly
Amazing staff, helpful and super friendly! Great selection of raw food! Not once have I had an employee be rude or judgemental for me shopping for raw food for my dog!! Alway very clean! Love this location and so does Laki ????
Usually a great experience minus the few times where our info has been confused (collecting towards a free bag of food) but overall most of the staff is super!!
The prices for anything on the top shelf is too hard to see. The only good part of my visit was the decent priced cat litter but everything else i looked at was way over priced. It was also very difficult to find a staff member to help me.
Great service. Given some great tips for our new puppy as well as a better quality food for less money that also is part of a rewards program.
Nice variety of products. A bit too expensive for my taste.
Kim and her staff at Gananoque PetValu are outstanding! They go the extra mile to help you find the right stuff for your pet!
Great staff and selection of items. We love our pups groomer (Bailey) as well.
Love the dog wash!
Excellent staff, friendly, always caring and helpful. Takes the time to know their fuzzy customers. Excellent selection of quality products. Thankful for this wonderful pet store in our smaller town.
I was blown away when I walked into this store, doesn't look like much from the outside but man is it neat and clean on the inside. Im so accustomed to pet stores looking and smelling trashy that this one caught me off guard. I took my dogs to get washed and the self wash cost $10 + tax which included a treat and shampoo. They provided you with towels and their washing station came with a hug tub and a blower. Highly recommend!!!
Staff are always friendly but I find it to be kind of expensive compared to locally owned stores.
Great helpful staff
Pet Valu is always well kept, and the staff is always friendly and very knowledgeable, Peanut and I visit quite often. The only one thing I'll mention is the water down dog shampoo. Given the fact that you're a national chain I think you can do better...
The staff their are so helpful for a new pet owner like myself
Friendly helpful service here every time I've gone in. Keeps me going back each time.
Lsn
Great place
Good service most the time. Nice to have a place walking distance to grab fish food or grab coco fiber for my reptiles. I like that they sell fish in the back of the store now :) it's a nice touch.
Friendly helpful staff
Great friendly staff ready to help you with any questions you possibly could have concerning your beloved cat and dog and birds , reptiles etc... Knowledgeable staff and huge selection of dry , wet or fresh meats including organics and pure beef treats. Kept in refrigeration for freshness. This store has it all , from bed pads to collars etc... Pop by and see for yourself!
Good
The staff at this Pet Valu have been unfailingly knowledgeable, often citing their own experience with a particular product. The location right downtown is also handy when you use public transit.
very helpful and efficient in issuing a dog license for us
Handled socially distanced shopping perfectly.
Not bad for Elliot Lake
Never has superworms or crickets smh
I love this place it is amazing and it carries everything my pet uses and needs ☺
Very friendly helpful staff. Great selection of everything for your pets.
Amazing service! Had an answer for all my questions.
Excellent customer service, will help with carry out if needed. Clean store . Earn free pet food with their rewards program.
Awesome staff....great prices
Great
I love the new dog washes.
Staff is well informed about pet behaviour, nutrition, and training tips! Are always helpful and thoughtful with owners and pets; They always go above and beyond their job expectations, and are genuinely concerned for your pet if there is a problem!
Always helpful, friendly.
Very friendly staff, great selection of products, which are always in stock. This is our go-to pet store.
Service is good. Need more variety for more exotic pets
So helpful.
Very very negative atmosphere here today, bathed my dog and had to buy more shampoo which was no problem. But girl at the till was quite condescending But really cold and unwelcoming, don't know what their problem was today but I can spend my money up the valley that's fine
Very nice friendly service.
Small store, amazing friendly staff. They know everyone who comes in and their pets.
Very good staff!
Great staff
The staff at this shop are super friendly :) my dog loves stopping in here!
Nice little bar with a patio. Great cesers
Ordered flea treatment and they gave me wrong one not only it was wrong they even sold out again of the one i was looking for on top of having my name and phone number to order it terrible customer severvice wont be buying anything from there. Not very good service for a new building.
Clean store, friendly staff.
They havent had my dogs food in for weeks. I've been told for weeks they will have my dogs food in stock "next week". They have taken my name down weeks ago and still nothing. Waste of time. I'll go to Zoofood.
Very helpful and polite staff. Would highly recommend.
Always a fantastic selection of items for a wide range of pets. Extremely helpful and knowledgeable staff!
I wuz looking forward to going into this location and purchase myself a pet. But to my disappointment they only had one small rodent and a few Chinese fighting fish.
The go to store in Fort Erie for all you pet needs. The owner is very kind and they have anything you'd need for your pets
The first time I went to this Pet Valu it was largely because it was the closest to my rural home but I continue to go because of the staff. I've never felt so comfortable and welcome when I bring my dog to a pet store. The employees there are always so lovely and helpful! They genuinely seem to care about thier customers: both human and animal! I love taking my dog there to get a new toy and while I'm getting the help I need, my girl gets showered with pets from the generous employees. We both have a wonderful experience every time we go in! Thanks for being awesome Pet Valu!
Great place friendly people
Selection is not as good for cat foods anymore as welll as ferret products
Excellent customer service
Thank you Jacks for helping me pick out toys for Titus!! You are so knowledeable and kind. Will be back again!
Horrible groomer I will be contacting everyone possible and make a huge deal she's mean to animals and ppl she should be fired
Very good pet food
Always very friendly and good selection
friendly staff and large selection for such a little shop!
They are helpful. They ask how they can help you. They offer help to bring stuff to your vehicle. Nice place.
I just wanted to thank Pet Value cause they may save my dogs life. They helped find us food with no sodium which I'm sure is no easy chore. Thanks guys were hoping she eats this tonight.
I love this store. The staff in this store are very knowledgeable, extremely friendly, and always offer to carry me purchases to our car. Kendra is the best pet store staff member I have ever dealt with in Elliot Lake. I went into pet value in Espanola, I needed cat food, I left the store, the young man was a smart alec, so I left, and went home to Pet Value in Elliot Lake. There are 3 pet stores in Elliot Lake, I will only buy from Pet Value. Thank you, Kendra, and all staff, I have would never change.
Always great customer service. Just a little pricey so we don't shop here as much as we could.
This is our go to store for dog food, toys and accessories. The staff is super knowledgeable and passionate about what they do. Prices are reasonable but expect guilt and love of your pet to empty your wallet quickly.
Friendly staff and good selection
I love the customer service I get there from one person she's a sweetheart and very very helpful I wish all customer service were like that
Nice staff really helpful and kind
Quick stop to pick up raw while doing a x-country trip. Great service, good prices, and ok selection.
Upon adopting our dog, we visited Emma and the lovely staff at Pet Valu. They helped us pick from a variety of high quality brands. We purchased food, grooming products, a leesh and dog coat for our dog. We were very satisfied with the overall customer experience we had. Thanks Pet Valu!
Always someone to help you there!
They always have everything I need for my precious fur baby, and it's always fresh and of the highest quality !
Friendly staff and clean store. Will be a returning customer.
We went in for a beta fish and found some of the most beautiful bettas i have ever seen! Friendly service and great hours! We came in at 8:30 pm.
Great customer service!
Excellent friendly staff and quality products sold here. They even take very good care of the betta fish that they have for sale!
Great store friendly and safe and clean
The place is clean and organized and Ataff are helpful and courteous
Cool staff. Met a dog named Luigi. What more can i say?
The customer service is impeccable
Good. Good. Animals. They let me pet a mouse. Snakes. Good. Fish. Good.
Great store for my Guido
Awesome service
Knowledgeable
Friendly staff and helpful service, good selection of pet supplies and well-located -- certainly the only shop of its type in the Spring Garden area, and maybe in all of downtown.
Friendly and helpful staff. Got what I needed
Their cat nail cutting services were great, even took care of it pretty quickly when a puppy peed on the floor in the line. Great stuff, higher end choices also.
Wonderful ladies
Friendly staff and very helpful
Pretty good variety considering it's in Estevan. Only thing they didn't offer was spiked collars ...
Pet food limited pretty much to Store brand. Have stopped shopping here and going out of town now for better choice.
Very friendly but out of pine pellet cat litter
Always cheerful
Good store, a bit on the small side but close to other shops, and very friendly staff.
Everyone is very kind and helpful here. Even during the stress of covid, the ladies have been polite and courteous in their help. Thank you!
Friendly and helpful but expensive.
Very helpful and friendly staff found exactly what we were looking for great experience
Helpful staff
Wonderful! The sales staff were kind, patient, knowledgeable, and very helpful. Great selection of pet foods, toys, and gear.
I actually walked into the wrong store but they were very friendly ????
Lacking in selection of reptile goods.
Personable staff ...love Laurie the pet groomer!!!
I tried to hold off on writing a review but it's time to save everyone the headache. If you need something quick and just walk in off the street, this store is fine. But don't try to do anything complicated. Don't online order. Don't even call, to be honest. Unless in you're in for a headache. I ordered cat food, dog food, and litter online for pick up and they said they had everything put aside for me, except the litter wasn't going to be in for a week due to special order. Which was fine. They said to return the call if I still want it and they'd order it asap. I returned the call and had probably a 10 minute conversation with a lady. She kept telling me my litter was special order and I kept repeating "yes, I know, I am calling to confirm it's being ordered". Just wasn't getting it and then said "I have a line up" and acted as if I was the one who wasn't getting it. The lady who called me had called from home I guess, wasn't in the store, and it wasn't communicated to the staff at the time that I called. Once I got off the phone, within an hour I got a call that my order was ready for pick up. I called back because I was confused and they said yep everything is here, I asked about litter, they said yep everything. Then I asked them to double check - and litter wasn't there. As I suspected. So irritating. I asked if I could just come in for my order next week and maybe pick up litter and food on same day. They said my order would stay put aside and to come whenever. I go in the next week and my dog food wasn't here. They said "she must of sold it", but no note was left to indicate so and nothing was communicated in terms of if another bag was being ordered. Long story short, if you're going to sell products out of an online order, you should prepare an excuse or something and share it with your staff so I'm not standing in the store super confused. It's a hard dog food so find so after calling every pet store from Fort Erie to Welland, I finally found a bag of the food. I've just lost my patience at this point. The communication is just brutal. Save yourself the headache - just go in and get whatever is on the shelf.
Excellent customer service
I like the accessibility of the store - The staff always greets me when I come in. Super nice people that work there. They didn't carry what I was looking for, so I did have to go elsewhere. They don't carry Nutram, but they do have a large selection of other foods that are seemingly well-priced.
Very helpful staff.
Good quality products, knowledgeable friendly staff.
Excellent customer service. They help with everything. Awesome groomer too!
Always, always so very helpful. A hometown favorite.
Friendly staff and lots of choices.
Very pet friendly. My favorite pet store for just about anything I need!
Awesome customer service
Helpful staff
Very knowledgable staff
A great place for all your pet needs.
Love the massive selection of kitty food.
Very friendly customer service and good to explain things.
its a nice place to get some stuff theybhave a decent selection
Friendly service and decent selection.
Always helpful
If you love small pets this is a place to go when you're up there and Digby
Very helpful and friendly staff
Always friendly
Best self wash station I've ever seen or used!!
Very helpful staff
We went looking for a food puzzle for my dog, and cat food for the cats. The staff was very knowledgeable and helpful!
Great staff super friendly always ready to help !!
Love the treats for the dogs there
I have always had great service here.
Pet valu staff are always tentative and adjust accordingly per customer, with remarkable customer service and managerial expertice.
good selection for a small town pet store. good prices and very friendly and knowledgeable staff. they also have a groomer there a few days a week, I take my puppy there to get her nails trimmed for a great price.
Had what I needed and big selection of dpg toys and accessories
I love pet valu staff are always friendly and ready to help.
Staff are alhways welcoming and know there products. Now I'm all set for my new kittens!
Very polite staff always running to help it's the only pet store I shop in in Fort Erie
Always has my Bulldog food in-stock! Friendly staff but didn't have finch seed today
This is my favorite pet store. Better prices, fresher product, everything is always stocked and well organized and the girls are really helpful and sweet. One of the girls there was so sweet and nice helping me with dog boots today! Thanks.
Self serve dog Wash, great spot for a bath
Clean love the birds and fish
Convenient place for pet needs.
Everything for your pet
Little pricey and small selections
Staff are always friendly and happy to help. My Frenchie had his best nail trim here. The woman was super fast, yet efficient with the dremel. Would recommend!
Friendly, helpful staff and they have healthy real food for my dog at a good price. When I was using my cane the staff would regularly carry the large bag of dog food out to the car for me.
You can wash your dogs! Or buy them foods of varying varieties and qualities!
Excellent customer service
Always excellent customer service! The sales associate Jen is always super friendly, helpful and she loves everyone's pets
Knowledgeable staff, good selection
Love it works are amazing and helpful
The staff at this location are AMAZING! They are so friendly and knowledgeable. I am so happy with them and I will NEVER go to any other pet store again! They really care about the well being of the animals and are willing to go above and beyond to make sure I am not only happy but also educated in what I am feeding my puppy. They suggested many products to help me with my puppy's chewing and allergies and I cannot say enough good things about them, even my puppy enjoys going to visit our new friends at Pet Valu. Thank you soooo much for everything!
We have what we need
They've moved from the north end of the building, south and closer to Dollarama. Lots of room now and NEW DOG-WASH STATION -- JUST FABULOUS. For less than $12, including tax, they offer a luxury spa-like setting to wash your pooch. There's two steps up and then Fido steps over a ledge into the tub area, tether him/her to a handrail and you can step away to set up. My dog is a hundred pounds, and I think there'd almost be room for two of her. Towels provided (you're not limited to just one); several shampoo options (puppy, oatmeal, 2-in-1, conditioner ... there was another that I can't remember); mix your hot and cold to just the right temperature and then squeeze the nozzle when you're ready to start. The dog is elevated, so no back-breaking bending over while you scrub. A couple of lathers, rinse, towel off and then there's a blower to dry. When you detach the tether, you're in a gated area, so no worries of an escape while you pack up. One hour appointments give you plenty of time. This is just the best idea, and they clean up -- though manners say you should do a preliminary clean-up. I will never struggle to bathe her at home again. Thank you so much, Pet Valu. This is BRILLIANT, and worth every cent !!!!
Great
Good selection of pet foods and knowledgeable staff.
Though they did not have the product I was looking for, I did find some great deals while I was there.
Such a warmly welcoming store! Such knowledgeable, helpful staff! Impressive variety of stock! For someone who shops as a necessity not as a pastime, this is a store that is a pleasure to visit!
Meets basic pet needs. Small chain store
I love Pet Valu. Their staff is always helpful and their prices are on par with other pet stores. The only drawback is because they are a smaller store, they cannot stock the pet food brands and sizes we purchase for our dogs.
Best experience I ever had my little brat loves it
Always great service from Pet Value!
This has to be the 1st dog ???? or cat foods and other equipment that you need for your pets
Took Lola for Bath only 10 dollars and tax...nice staff
Great selection, great prices. LOVE PEBBLES <3. The staff seems to always be so quiet and uninterested when I come in the store. They aren't rude or anything but they aren't exactly approachable either.
5/5 pups recommend. The staff here is great. Our dog enjoys coming here to meet other dogs for nail trim night or bathe him in the baths there. Compared to other locations, they are the best so far! We live in Transcona and we come to this location instead of closer ones. It helps that they have regular towels to help dry the dogs (other locations have small tea towels - which when you have an 80lb dog, you would need 10 of those)
Fast courteous service! Very knowledgeable and helpful staff. Appreciated the fact that the staff did not try to sell me something that I did not need. Very honest!
Friendly staff and very helpful
Awesome service
Staff here are very friendly and helpful
Great staff. They are well trained, polite and helpful.
Ok
Always helpful staff and good amount of inventory.
Friendly staff who always ask if you need help with anything or looking for advice. They have a good variety of food and accessories, and a small freezer section of raw dog and cat food.
I called your store tonight and was told "open till 9 pm". I drive through a blizzard to get rabbit food, and get here at 7:50 pm. Store is all locked up. An hour to drive home and a hungry bunny. Thanks a lot. I would have just driven to Yarmouth store, if I knew you couldn't be relied on. Two thumbs down.
Love this place! Staff is very helpfuland there dog bathing station is awesome!!! They provide everything (towels, shampoo, conditioner, doggie treats etc) and it's so cheap! Will always use this place from now on.
Excellent locally owned and operated pet store. Friendly staff, great selection, and competitive pricing.
Really helpful front desk
Great place Jenny is a great lady good service
Great staff, friendly environment, lots of pet supplies :). If I get any pets when I get my own place, i will be going back there.
Super friendly and knowledgeable staff. Great selection of food, toys and accessories. I had a hard time deciding on a size and style of a halter style collar as there were quite a few options and the staff were honest and helpful towards which ones were easier and stayed on when used. They could have easily let me buy the more expensive option without saying anything but they steered me away towards a slightly cheaper option but is much easier to use and I am very happy with my purchases. Thankyou pet valu staff! :)
Friendliest pet store I have ever been to. It’s always clean and tidy and my go to place.
Friendly staff and accepted returns when I bought the wrong item.
It's a pretty small store, but the staff are great and they have all of the essentials.
THIS IS THE BEST PET STORE YOU COULD POSSIBLY GO TO ! competitive prices friendly staff …
Smaller pet value but still very good. Great place to grab you pet food on the go. Polite, knowledgeable, and friendly staff as well
Good service but very expensive
Good selection but not cheap.
Good selection
The hours are wrong on google maps, they should have been open when I showed up at 5:30 pm on sunday
The employees here are knowledgeable, friendly, and the resident cats are so darn cute. The indoor dog wash is so convenient, user/pet friendly, and very reasonably priced.
Mostly dog products
A great experience great staff very helpfull and very informed about the products.
Love Pet Valu! The employees are so friendly! Great service too! Great for all my pets needs!
Very helpful and my pups love visiting.
Staff was super helpful and had great product knowledge. Picked up all the speciality items I needed.???? Thank you to the sweet young lady that served me today
My Husband went to buy Dog food and understandable in this time of the Covid-19 wasn't allowed in the store but when he didn't know the exact name of the dog food but was able to tell them exactly where it was in the store they told him he had to look it up on line before they could help him. When I called to ask why they couldn't just bring out a few bags to see if one of them may be the correct one the owner just argued with me and then hung up on me obviously not very professional and shouldn't be in the business where she deals with the public. We had to go to another pet store and buy food our dog has never had because of the unprofessionalism of the staff at Pet Value.
Great service, prices comparable, but still
Always friendly service and great products.
Small store so not as much selection but the staff are welcoming and friendly.
I like this store the staff is knowlegable saves me money I just wish they had more of a small animal selection
Convenient shopping and lots of parking
The store has an excellent selection of good quality cat food. The staff are also very friendly. You will find everything you need here for your pets.
They have good prices
I deducted 1 star for the missing"e" in"valu(e).
Sales people were very helpful
Love the great customer service at this location!!
Great selection friendly people
Work wise, they dont like to hire other race except their own kind.
Expensive
Very helpful and Barney is a cute cat
The staff that work here are very knowledgeable! And super friendly.
Happy, friendly staff. Great selection of quality pet products at reasonable prices. The staff really makes the experience enjoyable, they love animals and have a passionate attitude towards helping you and your pet find the perfect item.
Has everything my pups love.
Friendly and helpful for a dog with a sensitive tummy. Lots of natural products.
They are very nice and helpful plus it's nice to see the cats they adopted around the store.
The staff are always so friendly and so helpful! Quickest trims with Bailey as well.
I love this place because all my dogs I have they just love there Hills canned food. And the kibble from Hills for stomach problems. It agrees so good with there insides. There treats there are made so they digest in there stomach properly.The rawhide bones take a long time to dissolve in there stomachs.Rawhide is not good for your dogs.
Knowledgable caring accommodating. Bailey is all of those things. Loves her job. Loves our dogs. Best groomer.
Staff are awesome here and Speckles sure enjoys bath time as well.
Friendly service
Very helpful staff. Quick and eager to answer the phone and assist. Held a cat litter box for me I was looking for. Appreciate the help!
It's difficult to find our dogs Merrick lamb and sweet potato. This outlet mostly has it in stock. Staff are friendly and knowledgeable. Staying open late is a huge bonus!
Friendly staff pretty well everytime I go in there.
My rescue dog is scared of humans and very nervous being without her Mama but I took her here and the groomer was excellent with her and her haircut is so adorable I could die.
Awesome. Great service. You find all your pet needs.
Great service from a very friendly staff
Always friendly, have always had our dog food available. Great rewards card system.
A very pleasant place to shop for pet supplies. Wide variety of goods and prices were reasonable.
The Gananoque is a small store in a small town so prices are a little high. The staff is friendly. The groomer charges a very reasonable fee for nail grinding and does a good job.
It's ok. I shop elsewhere for pet supplies tho.
Great store great people
Absolutely amazing staff. They really care about customers and their pets. Very knowledgeable and willing to go the extra mile.
Only because the service was as expected not above and beyond.
Great Christmas gift today to my kitties ! Thank you Emily and Sabrina for your genuine efforts helping me out. The store is full of gift ideas for the holiday season, the prices are just right. The warm atmosphere contributes to a very pleasant Christmas shopping experience, thanks again, and see you in the New Year certainly!
Place is great super friendly staff
Very helpful staff. Good selection. Our puppy enjoyed the visit too.
Good prices and selection - excellent staff that truly care about your pet. The bath setup is perfect for those of us with bad backs!
One of the best locations I've been to. Some of the staff have gone above and beyond helping choose the right food and items I need for my pups.
Very good selection of pet food. Has the cutest hoodies for dogs. A bit pricey but lots of items to choose from.
Always super friendly and so nice to Theo!
Great service
I’ve shopped at this pet valu multiple times, mostly because it’s on my way home from work and easy to get too! They have a small store with a very good selection regardless of size. The staff have been more then helpful! I love getting both my cats stuff from here! Highly recommend this pet store. They go above and beyond!
First time taking Joey for a bath, Great set up and Great Service!
Staff is always very knowledgeable, and have grown to develop a relationship with my dog. Is the only pet store I deal with!
Clean store, friendly, informative and helpful staff!
Amazing selection
Brought my Husky in for his very first grooming. Unbelievable Great experience! Will definitely go back!!! The groomer was Fantastic, knowledgeable, and friendly.
Super helpful staff!
Great customer service the staff advice me about a Hemp oil for my little dog shedding problem and it was fantastic. No more crazy shedding thanks
Staff is friendly and knowledgeable, variety of pet food etc
Sadly I like this place but I might just take my business to Rens where they except mask exemption and don’t discriminate. :(
Excellent customer service helped me find everything I needed for my bunny!
Took dog for bath. Shampoo was there but bring your own brush/comb. There was also a blow dryer and towels to use. Made it easy. I'll be back again.
Great service
Knowledgeable and friendly staff. Always have an answer to my questions.
The staff is great. Very helpful but not pushy. Easy returns is any problems. Great selection.
Fantastic
Really informative customer service.
They had the bird food that my Finigin loves.
Great customer service
Super friendly staff and very knowledgable
Choice of products for dogs is very good.
Staff was very helpful. Good selection of pet supplies.
Special thanks to Daryl for his excellent advice on a product to encourage my elderly cat to eat more. It's working very well. Always a good experience at this store. Staff are friendly, caring, and helpful.
Always go here when I want to get worms
Very friendly staff. Nice setups with the waist high bath stations, with everything you need to groom your pooch. Haven’t been disappointed going here yet and I’m in there at least 3 times a month for the past 1.5 years
My Dane just had a groom with Carly. She is so good at what she does. Vi was so proud when we got home I would highly recommend a grooming service with her!
Great staff very good service
Horrible service, went into Pet Valu Elliot Lake looking for a large bird cage. Had zero help from staff and even less help from the manager who was in fact in the store but would not come talk to me. Last time I will waste my time there and will make time to travel elsewhere where my business will be appreciated. Would give LESS than one star if it was an option.
Great dog wash Lots of pressure in the wash hoses to get soap out of fur Really nice service
Anita is a great groomer as our dog is very fussy about other people touching her
very friendly pet store. they welcomed my pet and provided excellent service. they could be better at product knowledge especially in pet food and treats.
Such kind and knowledgeable staff. Good prices.
Good selection and an awesome staff!
So disappointed in the service of one of the employees. I phoned ahead to ask if they had pjs for small dogs, the employee who answered the phone was helpful and said yes they did have a few. I went to the store and a polite employee showed me the clothes section, unfortunately there were no pjs. She then proceeded to show me their Christmas section, where there were about a dozen Christmas themed pjs. She told me all Christmas items were half price.Great! I found one of the last size small pjs, ones with reindeer pictures. I went to the register and when the employee (not the one who was helpful) rang up the bill it was full price. I said that because it was a Christmas item I was told it was half price. She rudely said it is not a Christmas item so it is full price. I inquired about the reindeer and how that could not be included in the Christmas section. After all, it was with the Christmas section, and it was the area pointed out to me as half price items. She rudely said it is not half price, it is not a Christmas item then just stopped and stared at me. Needless to say I just left without anything. It was my first time in Pet Valu and I don’t think I will be going back. I didn’t need to have the attitude from the employee, I can order online from Amazon instead.
Hi there! My name is Crystal Calbert - I live near Kapuskasing, Ontario -Kapuskasing is our local Pet Value store .... I’m just writing to say a great big thank you to all the staff that works there as they all do an amazing job but I would like to especially thank one of your employees whose name is Julie Lebel. She went above and beyond every time we’ve been in but today she was just amazing with her treatment if our new puppy who is 3 months old and still getting her confidence up in new places and spaces. Julie was so encouraging to our girl “Hera” and took time out of her busy day to help us get her comfortable in the wash bay as she was a bit nervous in there with all the new smells - we hope to one day be able to bring in Hera to have a bath and Julie’s help was instrumental in setting a good foundation of positive experience for our puppy. Being able to bring my puppy into this store has always been a great experience! Hera is a Cane Corso, although she is only 3 months old now she will grow to be quite a big girl and having people like Julie provide her with such positive experiences will undoubtedly help her to continue to grow into a well balanced adult in the future! So I just wanted to say thank you for always encouraging your staff to be so “pet friendly “. Experiences like these stay with a dog for life and your employees are gems ! Kindest Regards, Crystal Calbert
Excellent customer service. Had a very pleasant experience here. Thank you Matt for your expertise and amazing service. So helpful and friendly. You will keep happy customers coming back.
Clean, pleasant staff lots of selection
If any body is going to pet value on 100st be aware they having bath for dog my wife just go in to purchase pill pocket she get bit by a big dog the owner of the dog and the staff was no help we at the hospital now my wife getting stitches we file police report should not be allowed.hope everybody how see this will think twice before they suport a store like this .not safe to go in dont know if you going to get bite by dog if you do dont expect from staff to bad we never go there again and hope gp do the same .if any think change will post it ..to be able to post any comment have to give them one star you guys dont deserved time to trained your staff properly who ever own this PET VALUE ON 100ST IN GRANDE PRAIRIE ALBERTA.
Did a wonderful job very nice job
Amazing place Love the dog wash. It"s our favorite.
Lovely place.
Great customer service and my dog pives the baked cookies.
Great service ???? Thanks!:)
Always helpful. Good service. Excellent groomer Lori
Friendly service, have a selection for most major animals
Great selection quality and friendly people !
Great place for all your pet needs!
Great selection and excellent staff who are always happy to help!
Love the staff .
Great store with a great selection and a great staff!
Discriminates against shoppers based on medical status.
Good to see karma doing it’s thing! Life ruiner working RETAIL still.
They have a $10 dog bath station open to the public. Very well done. Easy to use and wash your pet. Towels and shampoos provided.
Everything your pet needs and grooming too.
Good place
Love pet value. Charlie keeps her store in great condition and she's also super friendly. So are all of her staff!!
Knowledgeable and friendly staff but I find the prices pretty high which I know the staff do not control but it still can put a dent in your pocket
Friendly and helpful
Had good deals. Washing dogs there is very easy and cheap
I absolutely love the Gananoque store! Amazing service! They support Humane Society s and Rescues beyond anyone's imagination!
Great selection
They offer to order if you don't find what you want.
Great value, love the buy 12 get 1 bag free deal. My puppy is doing great on their food and is very healthy and active compared to big box store foods. Also my older dogs (8 &9) love the no hide chews and often steal from puppy.
Always pleasantly suprised by how affordable some products are. 3 times now I've gotten what I needed for my large dog cheaper than I could find online. Always happy to put an item aside for me until I can make it in to the store.
Super friendly staff always willing to help an offer you information on your products that you're looking at prices vary it all depends on what you're looking for at that specific time
This is a very good pet supply store, very clean, friendly and knowledgeable staff .
Great place and so close
Rather wash my dog here then at home. Fair price and always clean.
Awesome pet treat for my cat and dog. The service was great, as usual.
They either always have what I need or order it in. The variety is great! All my fur babies get what they need and their favorite treats.
The staff are incredible! Quality pet food and related items with good selection. A little expensive depending what you're purchasing but you get what you pay for.
Always great
Great service, friendly helpful staff. Diane is great for grooming our dog Bryan,
Overpriced and caters mainly to cat/dog owners. Very limited stock for any other pet types. Employees seem to lack product knowledge yet try to upsell you to a higher priced item.
Great and knowledgeable staff
The girls here (for the most part) are super sweet and knowledgeable. You can tell they love their jobs :) plus; they almost always have a little treat they give to my puppy every time we go :)
Wonderful staff. Great variety.
Great staff always friendly ready to help. Baily comes highly recommended she is a fabulous groomer loves what she does and it shows. Great with our girl Bella????????. Thanks for the great service!!
Extremely helpful staff. She helped with all my questions about our new puppy. Great selection of food and toys.
But my dog here every month. Staff BB is helpful
Great staff. Clean store with lots of options.
Staff were helpful and the store had a good selection
Must remind staff to reorder the pet food of your choice. Twice the regular food I buy has been sold out.
Always excellent service
They are always good and helpful.
Overpriced
Nice new big clean store for easy shopping!
Very kind and helpful, will go back for sure!????
Very helpful assistant
Great place to shop for your pet.
Well stocked store. Great staff
Great customer service!
I take my spaniel here for grooming every couple months. The staff are wonderful! Highly recommend!
Very friendly staff and clean well maintained
Its a great place for our pet supplies
Staff is so helpful
Great place to shop for all your pet needs. This location has a good selection
The store is clean and offers the best deals in town on large bags of dry catfood.
Staff are extremely friendly except I had a bad experience with one of the groomers. Owner wasn’t very helpful when I complained. Was adamant his groomer was ‘one of our best groomers’. (That’s really bad if that’s true). They run dogs through there TWICE a week and give a WHOLE 5 MINUTES with your animal (nail trim). Would never have my dog’s nails trimmed there again. The groomer I dealt with was rude when I complained and had attitude. The remaining staff are excellent and knowledgeable and always helpful when I come in. Prices could be lower/more deals which I’ve noticed lately which is a good thing. I hope they keep that up. They have really good food for dogs (which is what I go there for). I’d give a 5 star rating if it wasn’t for that nail trim incident/groomer and the high prices. The floor staff are 5 star and the food as well, just need to continue to offer deals to make it easier to purchase from them.
Bought 2 Christmas sweaters for my dogs while they were getting groomed, asked the lady at the counter if it was the wrong size if I could return, she assured me it would be no issue. Took the sweaters to the groomer and put them on the dogs and took them (lost the bag as I wasn’t thinking and wasn’t at home), when I got home I notice the one seemed a little big for my smaller dog so I took it off her a decided I would go exchange. When I brought it in to exchange for the smaller size I was told there was nothing that could be done without the tags (maybe 12 hours out of the store) Very disappointed with the customer service, and would recommend shipping at Bone n’ Biscuit as they have never given me any grief!
Brought home this little girl. Her name is Eleanor
They are ALWAYS friendly/polite & helpful. Like, they will help you to find what you need, discuss items with you if need be & will help you to carry out your purchases if you need that as well! That's great service! I find that it's easier for me to get the items I need for my pets here, than trying to get them from a bigger store like Walmart. Better customer service by far!!!
Good prices
Great place to shop for animals, staff is very helpful and friendly.
Good service and friendly staff????
Good
Great staff, great service. Excellent curbside service with quick order fills.
Very helpful and good suggestions. Awesome dog wash!!
Excellent customer service and products. I was helped by a lovely young lady named Jess. She was informative and sweet.
Friendly staff and always very helpful.
I want to give a 5 star rating, staff are friendly and helpful. But prices are a bit on the expensive side.
Yup
(Translated) Ruff Ruff Ruff Ruff Ruff Ruff. (Original) Ruff Ruff Ruff Ruff Ruff Ruff .
Over priced misewell go to alberta
Never shop there
Awesome service and great advice from all the staff. My dog has allergies and they took the time to talk to me and help me figure out the right food for my dog so he didn't break out in rashes anymore. Now he's happy and full of energy again.
Helpful staff for my Tanner
Friendly staff. Always a pleasure shopping there!
Super friendly staff, always helpful and attentive when I go in ????
Nice and helpful service
They treat your pets like family.
Olivia was extremely helpful and friendly
Great store, have everything that I needed for my daughter's hamster. The staff was very friendly aswell
Good products and exemplary service.
This place has really nice people who are caring about animals. It's always kept up and clean, I just hope it this place makes it through covid
Charlee is amazing! I came in this afternoon to buy Raw for my Doberman. I accidentally locked my keys and phone in my car. Charlee offered to give me a ride home to get my spare key! She is so kind! This is not the kind of service you see these days. I really appreciate your kindness. It definitely made my weekend :)
Always friendly staff that know about pets and their products.
Friendly place!
Love the do it yourself pet wash!!
Girls were very knowledgeable. Store was nice and clean and the furry friends were nice and welcoming????
Always helpful
Very helpful pleasant staff
Great store. Buy most of my pet supplies here. I am in it at least once a week so the only thing I would change is for the staff to remember me instead of viewing me with suspicion. I probably spend at least $30.00 to $50.00 per visit so it seems insulting. I just try to ignore them because I like their selection.
I popped into this downtown location to check out what services they had for washing large breed dogs. As soon as I walked in the door I was greeted and offered assistance. The woman, rather than pointing to the bathing station, took the time to come around the counter and bring me right to the bathing area. That was my first sign of strong customer service. She saw me hovering around the gate and told me to go in and see how comfortable and convienent the washing station was. She was knowledgeable about pricing and all the services included in the $10 I would spend for each of my dogs bath. Service like this I do not take for granted anymore as it seems good help is hard to find at most retail establishments. I have already recommended this location to numerous people and I commend the staff there for actively assisting me and anchoring me as a forever client at this location.
Great store
Great people and a great store ????
The self serve dog bath for ten dollars is well worth it!
I love going there. Staff are great and there is always one or two cats to pet as they are great supporters of Gananoque Humane Society.
My dog loves the food supply they offer and always appreciates going out to be bathed with one of their many selections of shampoo, for silky soft sniffable fur ????
Dog wash is a great service although I do end up buy more things Great staff
So great and helpful. Always have smiles on their faces.
Excellent service, good variety.
Awesome, knowledgeable staff. Always kind to Macgregor and other "shopping" pets.
You buy from there no exchange from other same store or no return policy
Great selection for dogs and cats, been getting supplies for my cats here for years and the staff are very friendly and knowledgeable. If you're shopping for an animal other than a dog or cat the selection is more limited, but they do have a selection for smaller pets, birds, lizards, rodents etc...
Small store, with friendly service but high prices ...
Staff are friendly and know what we need. Just went for dog food today
Love this place. Great selection of everything for all types of animals including reptiles
One stop shop for all your pets needs!
Terrible interaction with groomer and owner, I would never take your dog there, groomer refused my dog after waiting weeks for an appointment, fully knowing he was going in for a groom, and wasn’t friendly to my dog at all, owner has no customer service she was rude
It seems the manager of this store has decided that all rescues who obtain donated dog food (it is expired so they cannot sell it) unless they have a government registered rescue. I do know here in Ontario this is NOT a requirement, so why here? And maybe only one rescue in particular.... The backbiting that goes on in the rescue world is nasty. But I have to admit I've never seen a store get into it. So I will personally BOYCOTTING ALL PETVALUE STORES UNTIL THIS IS CORRECTED. Needless to say social media is very watchful...... Three days later I get a response from the store saying oops no, PetValue does NOT require any of the requirements SET OUT IN WRITING TO A RESCUE were incorrect. But guess what? They STILL REFUSE TO SUPPORT THE RESCUE. There are a lot of witches involved in rescue that their SOLE purpose is to make themselves look good. They are the ones that cause all sorts of problems for rescues they know nothing about. Spread rumours, speak I'll of the owner(s), board whatever for their own personal satisfaction of hurting someone. This is exactly what has happened here. And I will be taking it up with head office. People like this need to be STOPPED. Enough is enough. We are here for the ANIMALS, not you or anyone else. Disgusting!
This store has a wide variety of supplies and food. They had a couple of kittens tonight, but sometimes have none, depending on if they have some from the local shelter. There were three fish and some (algae) for sale, plus lots of frozen rodents. I personally find this location has less than the frozen raw food than the one in Greenwood, but perhaps they will order it if you request it. Our dog loves it when we give her a bath here!
Very helpful staff
Was served by Jen at Pet Valu today. She is an outstanding employee with an extensive knowledge base. She efficiently and pleasantly guided me to the dog food she felt was best for our dog's specific health situation. Thank you!! I am confident in her recommendations.
They have a huge selection of items for your pets and they have very friendly staff
Cool selection of toys for dogs. Lots of choice for food. Friendly and fast service.
Great and friendly staff.
Friendly service, frequent buyer program. Staff helped carry one of my large dogfood bags out to the car. Not necessary but appreciated.
Had what I needed
Good grooming service provided by them..
Perfect for bathing my puppy !
Very helpful staff. Good selection of products. The dog wash bay is awesome.
Its great to support local and great customer service too! Always have what I need to keep the family fur babies happy! Always offer to assist taking your heavier purchases out to your vehicle as well. Always helpful, the way it used to be. They also support our local humane society as well. Will continue supporting them over Walmart any day!
They were very helpful.
The young girl was a great help
Knowledgeable staff :)
They always call when they have received a shipment of blue horned worms! Always smiling and happy. Also very knowledgeable staff that can provide information and assistance to take care of our 4 legged family members ????
They really need customer service training. Not impressed with the attitude of the workers
Lady working the front was awesome, cery kind, helpful, you should be happy to have her as an employee.
This PetValu is great. Staff are super friendly and very happy to assist you. Stock is great (even during Covid). Covid measures followed
Staff are wonderful! They know what we need...even if I do not, and are fantastic at helping navigate products revolving around my specific allergy issues. Small town friendly, with big city supplies! Their lovely groomer is amazing with our psychotic Coop who suffered a traumatic session elsewhere. She is patient and supportive when he is scared and uncooperative. I love our Gananoque Pet Valu!!!
Very knowledgable and friendly staff. Sometimes they need more people working; that would get them 5 stars.
Lots of variety of products, good prices, and friendly service.
I won't be back to this store. Customer service was horrible. My husband tried to ask an employee about harnesses, as we have been considering using one on our dog. The employee treated him like his query was stupid and began speaking to someone else. Not a good way to get my money, that's for sure.
Great store plus senior discount last Thursday of every month.
We always stop here to give our Athena a bath on our way from Alaska to our home in Florida. The staff are always friendly and helpful. The self dog wash area is clean and so convenient. She gets a treat afterwards and today hot to visit with a cute grey kitty. ????
This Pet Valu is amazing. The staff members are always willing to engage and talk about the pets. Another fun visit. Keep up the great job.
Great
Great experience and wonderful staff, they care about the pets and clients
This is the BEST pet supply store! Friendly and very helpful and knowledgeable staff!
Very Good service
Over priced only focused on your money not your pets.
Where I buy dozers dog food
So helpful! Everything i need for my pup and to keep her safe
Great selection, helpful and kind staff.
Friendly and knowledgeable staff, they have everything you've ever wanted for your favorite family members here.
Deleted 5 star rating. Was advised a product would be in stock in a couple of days. Product never showed up after repeated visits and inquiries. Typical bait and switch by chain. Don't shop here. Very disappointed former customer here.
Helpful staff
Lots of good products
Amazing service, that's professional,quite knowledgeable and very accessible, unlike other pet stores that I won't really go to anymore, even after covid-19 crisis is over.
Love the staff, they are friendly and knowledgable
Had a grooming appointment for our dog. Showed up there with the dog. Someone there had cancelled our appointment and booked it to someone else. The store refused to take the dog in and groom. Told us to book two weeks later. Totally unprofessional of this store.
If you go and use the dog wash, youll be very disappointed. There is another review on this page for the same issues. The dog shampoo is EXTREMELY watered down and a light green color. I have been using dog wash stations at various pet valus through the years and i can tell you what color and how thick each of those shampoos should be. I went into the shelves in the dog washing station and found ALL the shampoos were watered down and a light green color. I had to grab an unopened one and mix it myself. This is also an issue because my dog reacts to certain shampoos and mixtures and now Pet valu cannot guarantee me what product i am using. The central vac dryer on the right works perfectly fine but the one on the left has an issue with the nozzle staying into place which is taped and has copperwire coming out of it! No issues with the store or staff but i would rather drive the 20+ minutes to another petvalu than ever go back here in hopes they changed.
Staff and owner are excellent
Friendly staff, excellent customer service ????
I went in to get a harness for my wild and crazy German short hair pointer. He’s very excitable since he’s only one. The store manager and her associate were so kind and helpful fitting him for a harness. The manager had so much patience and love for animals. Thank you both very much for all the help. Duke looks pretty sharp in his new harness.
Wash the dog there great experience for my buddy.........
Very nice people.
All your pet's needs. The grooming lady in there is excellent.
The staff is always cheery and helpful. Wide selection of products.
Stomach was hurting while I was shopping for my cats at this location. Asked if I could use the washroom and was refused as “no it’s not a public washroom”, Very unfriendly. Although I did bought something here, but I won’t come back again.
Went to buy my daughter a fishy for her room, and we decided to get a betta! Many to choose from plus a great variety of accessories for the tank as well as food and supplements!
Great place
Could use a little more fish tank products on hand.. light.. filters..
Great Place to shop for the Pets!
Called and asked if I could bring my 2 dogs in for a bath at 7:30. Spoke with kayla and she said yes and reminded me that they close at 8pm. I arrived 10 minutes early with my 2 dogs and child and was told by kayla and cathy that the bath closes in a few minutes!! This was the reason why I called, to double check before venturing out. The staff was unfriendly and rude. Its unfortunate when people don't want to do their job, or even apologize for giving out the wrong info. We will be taking our business elsewhere. Do not waste your money or effort going here.
Amazing, Amazing service! Best location I have ever been to hands down. I went in looking for two items, one I easily found on the shelves and the other; the staff went through dozens of bins that had just been delivered to find. The location was clean and well organized and the staff provided me excellent customer service. Will definitely be a repeat customer and will always recommend to others!!
We love it for their products and staff and our puppy loves to visit them.
They actually put effort into finding a reason to not give us a free bag of dog food with our punch card, wont be buying from them again!
Friendly staff. They get to know their customers two and four footed.
I have been using this pet store for almost 9 years and in that time I have never had a bad experience. Every one of their staff has been kind, informative, and helpful. And not even the pandemic has changed that.
Love them lol
Employees no very little about proper care tequniques for animals as well as a lack of knowledge about the rules and regulations of owning a dog\licensing required in our city. Store has 3 products for fish other than tanks, very little equipment for anything but a dog or cat. Unhelpful in advice. Should be called dogvalu as 90% of products on the shelf are 20 different kinds of box brand foods, and very little holistic options, and NO RAW DIET OPTIONS I would reccomend any other pet store in fort st john as they have knowledgable and helpful staff. A WIDE range of products, and not a store full of staff who "like" animals! only "plus" about this store is that YOU can pay 10$ so YOU can wash your pet.
Great staff. Very knowledgeable and eager to help.
Very nice helpful reasonable prices great choices
That store has the best staff they ate friendly and very helpful. The groomers are amazing its the only place I will go for my grooming and dog food
My daughter loves pet stores
Always courteous..very helpful staff that help me get my order in the car. Cat litter is heavy#!????
Always friendly they always have what I need for my cats....they will always get my business
Went in today to find that they have put into place a mandatory mask policy. I have been coming here for 7 years but will be taking my business elsewhere. Hopefully your comapny will reconsider, it should be up to your customers to choose. Very dissapointing experience.
Best place in town to get your pet supplies. Thanks Nancy and Ryan for your help today.
They know what we need, order our Beardies worms from out of town and simply take care of their customers ????
Very nice store and lovely service
Great friendly service.
Sunday may 5th my 3 kids and our big baby of the family (our rottweiler) walked over to use the pet bath.. we arrived at least 30 minutes before the store closed and the lady working said it was to late as they were closing soon and she'd have to clean the tubs out if we bathed our pup. Realistically it would've have taken us 30+ minutes to bath her. No where does it say or advertise that you must arrive or the bath is closed at a certain time. This was a huge let down and it true seemed like the lady just didn't want to do her job. We hardly got a foot in the store before she said it's to late.
Staff is the best very helpful ????
All the same.
They have nothing!
Great place and a great staff
Great local store , good selection of product and a friendly staff. Purchase all my stuff here
Friendly place to shop
Fantastic staff who know there stuff. Also really cute kitties in store.
Katherine was a great amount of help with her knowledge of dog food.
The cashier was nice the the store looked clean and stocked. Mostly for cats and dogs with a small selection for birds and fish.
Great service I had questions about puppy food and other things they were very helpful
Very friendly, knowledgeable and helpful staff. Always feel confident getting supplies for my dog and cat there...
5 stars for helping to support Community Alley Trappers.
Always good service and friendly staff willing to help. Great dog food brands available here.
Always friendly and helpful staff????
Super friendly. Diane groomed my golden doodle very oretty.
Would like to be able to get ahold of the owner/manager of this store after how I was treated and threatened in there by one of the employees friends
Wonderful customer service.
The only place I trust to get my fur families things.
Great friendly service
Good selection
Great staff, always helpful
good place to get pet supplies, haven't been there in awhile though. i wouldn't go there for anything that you can get at any other store though,, i remember it being kinda expensive
Great store! It doesn't matter what I am looking for, for my dogs and cats, they always have it and more.
Staff is helpful and pleasant
Found a good pet carrier
Handy place downtown to grab your pet supplies. Friendly staff.
For all your pet's needs!
Excellent place love the pet bath area
I was looking for some bright color fish and all they had was McNuggies!
Lots of selection and super friendly staff
Always welcoming and pet friendly!
(Translated) DOGGO (Original) DOGGO
Awesome
The staff always friendly and extremely helpful to discuss issues you might be having with your pets. The store is clean and easy to maneuver around. I have always had a wonderful experience going there.
Great service
Very happy they have a seniors discount day for pet food and products. Staff great knowledge of all products
Grooming is top notch. I have an elderly Coon Cat thats stresses out....a real princess....gets groommed twice a year....with Bailey and when Michelle was there...15 minutes...in and finished. Awesome la
Very helpful in helping me find what I was looking for as well as giving me suggestions with other stuff that might help.
Staff are always really friendly! Store is clean and well organized.
Great service people
They have such nice ladies working there. They really help you out in what you are looking for.
Friendly staff just got a few things of cat food. Didn't have the one I was looking for so I will have to go to the bayer's lake store again.
This location is amazing and super loving of animals. The girls there remember everyone’s dogs by name. They make you feel like family. Theyre always super helpful and friendly. They know the different brands and have lots of information for you. Best pet store in the city.
Only reason for 4 stars is because they don't have many aquarium supplies. Extremely helpful and courteous staff and a really clean store. Looks like cats and dogs are their specialty.
Helpful staff
Staff is always helpful and polite. Good spot to take your companion for a wash
They had some beautiful kittens there that you could interact with. Wonderful selection of food, toys and pet necessities
Good service. Nice dog wash
Fast, easy, and friendly service!
As at all the Pet Value stores I've visited, the staff is very helpful and friendly. We travel a lot with three dogs and always look for a Pet Valu because of their great staff and vast inventory of pet supplies.
Bigger store, lots of staff to help find things, parking close to the door.
Clean
Always have an awesome experience here. The staff are always so friendly and helpful. I love using their pet wash.
Great friendly staff. Highly recommend the groomers that work in there. They didn't hesitate to help clean up a rescue dog that was in bad shape.
Very good place for your pets
Always great friendly service
Absolutely wonderful customer service. Their online shopping comes directly to my home....AND NO CARRYING HEAVY KITTY LITTER...YAAAA...love you all..will shop here for their products faithfully. Caveat about Ultra Performatrim cat food. It took 4 cats from having hair to having glossy, luxuriant FUR. Thank you.
Needs better staff. No knolage of dog food. Just wants to sell broken bags of dog food
Helpful friendly staff.
Very fast click and collect service. Staff is friendly and knowledgeable.
The staff are always lovely and they have all your basic needs!
Always a pleasant experience. Staff always helpful.
The staff are knowledgeable and super friendly. They genuinely love animals and it shows.
This place has great prices ,staff and goods. Definate go to for pet supplies.
They are very informative. Help me save my gold fish.
Prices are good
I went in on Sunday at around 5:00pm and brought my dog in to use the dog wash, I walk to the back and they have the whole place torn apart vacuuming and cleaning. I look confused and ask the lady working if we can still use the dog wash as it was only 5 and they close at 9. She says to me well I’m cleaning so could I give you a coupon for next time? I only get one day off a week so Sunday was the only day I could have washed my dog and that’s how the experience went. No I’m sorry, nothing. Just a coupon for a free dog wash when my dogs next wash was free anyways because of the reward program. It’s easy to say I was less then impressed with the customer service and the professionalism of the employees working.
I get my pet food here. The staff are always friendly and helpful here.
Love the dog wash!! Perfect size and height of tub; shampoo, conditioner, and towels provided!! Also, the air dryer is very powerful which the pup is not a big fan of but it gets the job done pretty quick! Excellent value for what you pay, we will be returning regularly :)
Always helpful. Use these guys instead of buying from soulless walmart. Go say Hi to the cats.
Lots of fun stuff here and good prices
Great Dog Groomer and Friendly Staff
Good service clean shop bit small but that's okay. They offer warrently on thier heat lamps which is great.
I love going to the Pet Valu downtown, the staff are very nice and friendly....my 2 fur babies (Dexter and Lexxi) love the dry kitten food...Performatrin Ultra brand ❤ They've been eating that since they were 8 weeks old, they are 18 months now....I like the "free' bag you receive after the purchase of 12 bags....after I get this free bag...I'll be starting them on adult food! ???? They absolutely LOVE the treats I get for them too, Orijen is the brand and they really love it...especially the 6 fish ????
Nice staff, clean
Staff really helped me out when I didn't know what to get for my fish tank. All the items recommended to me worked amazingly well
The staff here is amazing!! They are so friendly and kind. Always there to help with anything you need in store. Bring my dog here to get baths because it's cheap.and easy. Love that you get a little complimentary treat while giving the dog a bath. Also has a variety of reptile goods, this is actually where I bought most of my terrarium set up because compared to some other pet store in town the prices were reasonable.
Friendly and helpful staff. Accessible.
This place has a great selection of food and treats for your dog. The only complaint I have is the employees as they seem to have no ambition to help. They stand behind the counter on their phones, or stand in groups chatting and when you go to ask for help they seem annoyed and act like it's an inconvenience. I also have called and asked if they had a product and they said no with out even going to look. Because the experience I have had in the past I checked online they said they had it went to go get it and sure enough it was there on the shelf. Instead of saying no the employee should have went to go check. She seemed annoyed I called to ask. Other than these things I think petvalue has great prices and a good selection. I just feel incredibly judged when I walk in there and like I'm inconveniencing them.
Expensive
Expensive!