Visited yesterday evening. It was ok, but it was obvious the guy taking orders via the drive thru was either distracted, or doing too many things at once. Had to repeat the order back at least half a dozen times at his request because he'd forgotten what I'd said or wasn't listening. My mom wanted a tea, so asked for a tea and was told they didn't have any. No apology. Asked for "no burger relish on my burger please, only triple O sauce." He told me that wasn't possible because they're mixed together....I know that's not true, since I've been ordering my whitespot burgers this way for 10+ years....I was incredulous, so I said "the relish and the triple O sauce are mixed together?" and he says "Yes." I wasn't about to start arguing with the guy so I just said "ok, that's fine." Sure enough, after I got the food I checked my burger and it has triple O sauce on the top half of the bun, and the burger relish is a few layers down, on the bottom side of the patty. Definitely not "mixed together" like the employee insisted it was. So my next question is are the burgers here premade, or are they made to order, as they should be? If a customer asks for something as simple as not adding a condiment, then the staff should accomodate that request, no questions asked. And how does a food establishment run out of plain black tea of all things? Lol. Yeah, yeah, first world problems I know. Hopefully they're more organized next time.