Reviews of The Home Depot (Fish Shop)

Ken Mullins

Cheryl in appliances: Cheryl: Thank you so much for the great deal for the fridge and stove you put together …

Kel R

Some of the best staff ever..... Been shopping there since it opened and have gotten to know a lot of the staff. The ones that have been there for years are super knowledgeable and will bend over backwards to help you.

Simon Houle

Excellent! Clean well staffed.

Clément Fortier

(Translated) Very good service...answered by an experienced person (Original) …

Paolo De Marchi

Great service

Joshua Peitz

Love this place

mark larrabee

Can't get ahold of anyone. On phone for bath and kitchen for 25 mins then hung up on. Won't answer customer service. Poor poor customer care

Serge Lambert

(Translated) I went there for the garden center ..... beautiful choice of plants. Lots of choice also in concrete pavers. I found what I was looking for and even more because with the products in the garden center I developed my …

Elaine Brown

Good selection, friendly and knowledgeable associates make this location of the chain enjoyable to shop in. There are good Covid-19 protocols in place so we feel safe shopping there but you can also order on-line and have items delivered or use their park and pick up option.

Éric Moreau

Exelent Service

Laura Janssen

Friendly staff and they always have what we need or at least can point you to a place that will have it!

Calista Lockheart

Great selection and the staff are ever so helpful. I had a project in mind and was not exactly sure what I needed, the staff are so helpful there, they were able to fix me up with everything I needed. Each time I walk through the door a staff member not only greets me kindly but asks if I need any help finding anything within minutes of entering the store, great customer service!!!!!!!!!

Michelle (mytgurl)

We've been here so many times. We've never encountered a problem. The staff is great. I like looking at the utility knives, different types of rope, hammers, duct tape and tie wraps. I like to keep track of the prices on those things since I might need them someday. ???? Anyways.... it's a great place. And the only place in town you can find all you need for renovations and construction Keep up the good work guys and stay safe.

Matt Vlad

Awesome, asked the dude for help and he gave me alot of input, also suggesting another option, which in the end, I decided to go with.

D F

Always a pleasure dealing with staff, if I can find what I need im always pointed in the right direction.

Corey Fielder

Always seem to have extremely helpful and friendly staff. I spoke with a woman in the garden center about twine for a project for my wedding and she was extremely helpful and came up with ideas to help me :)

Jean-Damien CANGELOSI

My favorite store and always amazing service from the staff.

BiGTruck

(Translated) Avoid online orders and parking lot pickup. It is really not their strength, too long delay, lack of employees etc ... …

Merrilee Bouchard

I love going to Home Depot to get ideas for new projects and I love the holiday decor!

D -

Big store. Knowledgeable staff. Good to browse and get ideas. Large garden section. Lots of parking. Some good sales.

Dustin the wind

Store and staff were fine. But they didn't have the screws I needed on the shelf. But there system showed it was in stock.

Terry Newell

Kids workshop. IF you are planning on taking a group speak with the store staff member who is responsible for said workshop. I spoke with customer service now FOUR times. The first time (Feb) was to arrange the activity and informed they would not accept paperwork prior to ONE month before Apr activity. On Sunday in March I went with a list of names and asked questions. My last visit just a few days ago was informed for those who I did not have completed paperwork that yes the parent should arrive 10 minutes early to complete the forms for the activity so they could start right on the dot at 10am!!! Today I had children turned away (in tears) due to the FORM not in the hands of person in charge. So my suggestion is that staff at CS know the rules and guidelines regarding these workshops for people who have never attended and have tons questions, such as myself. . Great Idea - just ensure the public has the correct information especially when I made the effort to go there FOUR times to ensure everything is ok for my group. Or maybe I will just go back to the way I use to do it ..... get a friend to cut up the stuff for me and do it at a meeting. At least then I know I won't have a child in tears.

Louis DEVEAU

Helpful staff

Wade Todd

Very unpleasant and unprofessional staff in this location.

Dylan Mathieson

They are more expensive than Home Hardware for the most part, have few staff to help you and they don't keep staff long so they don't know much anyways. Every time I go there it is because I have exhausted my other options. My parents got a …

Justine Denis

Good selection and helpful and knowledgeable staff.

Rhonda Miller

I had to return an item that was under warranty. The staff handled the return expertly

jeff connors

Very very helpfull went out of there way to help a pleasent experience all and all A++++

Laura Ogden

Helpful staff! Large range of prices for items, it's nice to have the options. Key cutting machine was not operating and that was a big reason why we visited.

MuchoTaco

The staff are very friendly and helpful ????

Styvens “ДֆֆֆԷվ” Asselin

(Translated) The only "rental center" open on Sunday morning ... according to google;). I had already rented my machine elsewhere, but 12 "x18" yen sandpaper is just available in rental centers ... ???? …

Kevin Knapp

Good service. The guy at the rental desk was so easy to work with. Nice guy. Totally the type you could sit and have beers with away from work. Been here before with awesome customer service and will certainly keep coming back.

Nick Chowdhury

Helpful staff, good clear markings for social distancing

alexandre dufour

(Translated) Good nothing like store! You order online when it's in stock but eventually reminds you to say there's nothing in stock ... order cancel. Not even able to get it from another store. Super poor customer service. I …

Lisa Christensen

I always manage to find very helpful employees to help with my questions. They are very knowledgable and if they cannot help they know which team member to ask for help. They often have some very good sales going on, prices are quite fair.

Michael Holloway

Have what you're looking for , if they don't they'll try an get it

Joy Brown

Easy to find everything you need prices sreblow but quality is good.

Ryan J.

Great service and advice. But man I spend too much there lol

Harry

Great store and service. Excellent and beyond expectation service provided by Karan. Thanks a lot.

Travis Cadden

Friendly help was easy to find, got what I needed and out in minutes

Maurice Leonard

Bad service, team is not competent, except for Dave in plumbing. As for products on shelf, always always out if stock. HEY head Office increase inventory hellloooo

J.A.S Brotherhood

#great staff and #service . C. stopped in here once A. again for more home M. improvements like E. #Paint , #weather R. #Brushes , #trays O. #dowles, …

John Warner

Exceptional service and speedy, 2 day home delivery 20k out of the city, with a fair delivery charge. ????????

Nathalie Cantin

(Translated) 5-star customer service from Hélène. Motivated to help me with a problem! Thank you …

Wd T

Rude staff. This store has one of the most unfriendly staff I have seen at a Home Depot location. Unfortunately I've had to deal with this store a few times. Hopefully won't have to deal with this location in the future.

Miracle Emery

Exemplary delivery service, thank you SO much!

lada Balla

They don't have alot of items the other home depots have. Have needed to go to trade stores to finish projects.

Lloyd Stack

Paint shopping.

Joseph Kamon

Big box store...

Gerald S

While being on vacation from Ontario I went into Home Depot in Courtenay BC and found some great deals but could not decide at that moment which one to get. So I walked over to Tim Hortons in the same parking lot and decided to have a …

Scott Van Achte

It is a standard home depot. Prices tend to be among the lowest in town for building materials, but not always for appliances. Have to do your price checks, but usually a safe bet you will not over-pay here. …

Mama Bear

The staff are helpful, they have lots of options and ideas for renovations. Definitely wait for a sale. They also have a good return policy.

Pmason 7145

Bought a Bemis easy close toilet seat and the hardware did not match the seat fasteners. What a waste of my time!

Art Samuels

Store was bright and pleasantly accessible, found items quickly and the cashier was very polite. Will shop again.

Lyndon Fawcett

Great service

Warren Mcdonald

My husband and I have been working with Pamela in the tile department and she has been amazing! We ask a question and she has the answer or will immediately seek out the answer. I would highly recommend Pamela if you are starting a DIY …

Stephen Adams

Preparing for Ontario shutdown Dec. 27th to Jan. 28th. 2021. Curbside pickup available during shutdown

Lisa Watson

Good always helpful

Colin Davies

I checked online first for availability and location of product. Easy-peasy!

Paula MacRae

Curtain and blind installation: This service took a long time to be ordered and for installation to happen. …

Kevin Stapleton

One fellow was really helpful, another not so much. Another told me to check out online. Despite that more than the average is really helpful and know what they are talking about.

Terry Diehl

Huge variety of goods, prices are decent but getting help can be difficult at times, still my go to store for home repairs.

Black Fox

August 18, 2021 update. This reflects my experience only with HD ONLINE - unfortunately you cannot leave a public review. This is not applicable to the Courtenay store, or any other retail stores I have been in. My complaint is with the ONLINE Appliance support team. On July 31, I ordered and paid for 2 fridges online, and deferred the delivery date to late September. Now that that I'm concerned about lack of stock, I've asked that they be delivered at the earliest time possible. I was told earlier today that they have no stock, but they have my money in full, and the earliest date is the previously scheduled date for late September. So I'm puzzled why they would take my money 60 days prior to delivery and not have the items I've purchased in stock. Today I tried to call the Appliance customer support team - they do not answer the phone calls - the robot keeps telling you to send a text to 84322. So at 1908 EST today, I texted HD, and the response was that there was a 55 minute wait and that their hours were from 0800 to 2100 EST Mon-Sun. At 2014 EST today, 44minutes before they say they close, I sent another text in order to keep the chat going. The response, was that they were sorry they missed me, and that they will respond when they are back on line from 0800 to 2000 EST. So I'm really glad I sent the 1714 text otherwise, I'd be waiting another 44 minutes to find out that they are not open to 2100 EST as was the earlier text, but close 1 hour earlier at 2000 EST. I've been a great HD fan in the past, but I find dealing with their ONLINE CS very disappointing. I'm now trying to source the same fridges from BB. Immediately I got an email saying they will NOT charge me until they are shipped, and within 1 hour of making the order, BB sent me an automated call confirming my order and delivery date. BB pricing was less expensive both for the product and the service contract including the fact it was for 5 years rather HD 4 years. A copy of the text message is below.

jerrit onley

Most of the staff had no idea were anything was located . It was hard to get knowledgable help but we finally found one lady that shined above the rest in the paint department and could not have done better myself , she was of great help

Ravey Thirteen

Staff is really friendly and super helpful. I almost always find what I need.

Laura Ladouceur

Always find what we need ????

Samantha Armstrong

Always get great service here thank you for your Help guys .

David Davidson

In to pickup a 100lb flooring roller. Received help getting it loaded. Thanks.

Phil Le Vesconte

Great place to make plans for changes in your home.

William Rose

Friendly service, Great tool rental selection

Airbus Loadie

got the items I needed quickly

Barry Bridge

Plumbing expert was of great service!

Jay Five Wilki

Always has great deals on. Hard to leave without buying something I didn't need but the price was right

Harun's Vlog

Purchased shower kit and all renovation needs. Had the items delivered next day

Gary Smith

90 minutes from home but the closest Home Depot in my area. Only go there a few times a year.

Real Couture

(Translated) Very good service in your electrical department. (Original) …

Sanie Joel Cagoco (DocWiz)

Awesome customer service provided by the staff and very knowledgeable. I am not good in this stuff but with there knowledge, they were able to provide mo deeper insights and best stuff to use for my project.

Mikael Harvey

This is where I get most of my renovation supplies and it's also a very well kept Home Depot. They have a wide selection of items and friendly staff!

Betty-Anne Juba

Easy ordering. Lots of delivery dates delivery on time 3/4 times.

Brian Chow

Employees are knowledgeable and helpful with my home improvement projects. If I visit during odd hours though, it may be difficult to find an available employee for help. The store is well organized and stocked. Sometimes I would place an order for in store pick up, in order to save time.

Vicki Griffith

Some very nice plants today! Got 2 lovely ones today!

Terry Greer

Some employees are great and very helpful.

Mandy Pechie

People here are very helpful. Also a lot of variety in many departments.

Panda

Best place to get a lot of things even during these lock downs.

Fing3r Canc3r

Staff is always knowledgable and usually super helpful check them out.

C Duk

Staff is very helpful here!

Grizzly Windu

I am far form a tool man but if you need more power...

Andrew Chernenkoff

Hey its Home Depot, what more could you possibly need for any home repairs. I highly recommend them for anyone who has a home project!

Marie Racine

It has everything I need for all my home renos

OG Foul Play

home depot is a place you can go for all your home needs and alot of other stuff you'd be looking for as well to. everyone is usually pretty friendly.

April Robichaud

Staff are always so helpful and knowledgeable..can't beat Home Depot for their great customer service!

valerie marchand

Way too many people, but I prefer to shop here. They are very helpful

Barbara Callow

I experienced very poor customer service when a less than a year old hot water heater I bought them had problems. It is a manufacturers warranty but clearly stated on my contract the Home Depot would help with warranty claims and repairs. …

George Rampersaud

Great deals at this Home Depot compared to others. The service is great and extremely fast. Online orders can be ready for pick up in less than 24 hours which is amazing! And the site's inventory is actually accurate unlike a lot of other big orange box stores. Thanks again for the awesome service!

Marcel Bouchard

I went for a few things and didn't get one. Not one orbital sander cordless or powered. Didn't have the right screws or nuts and bolts.

Phillip Tanner

I like home depot, good selection, easy to pick up online orders, but I was really disappointed the last time I went with how mask wearing was being handled. I saw one customer not wearing his mask, he asked for help from an employee who …

Rod

What can I say. I can spend a lot of money in there and leave very happy. The staff are great.

FwoGiZ

Great HD with many valuable employees that are helpful. Good prices and service. I only ever go there now when I need anything from a home hardware.

Louis-Frédérick Gagnon

(Translated) Ryobi Ryobi Ryobi Milwaukee Milwaukee C pomal that roughly …

Lawrence Lansdowne

Hard to find a floor representative for the department who then got me the wrong parts. Thank goodness for the stores no quibble return policy. Their department associates generally are more helpful than wholesalers I have tried to purchase off.

Charlotte Schoch

Short staffed so the service is terrible at times, having 10 wait for service is not my idea of customer friendly, however a fairly good selection of items, competitive prices but limited selection compared to Vancouver. Trapped audiences don't always get the best deals or selection, so barter if you can.

Lexical Luthor

Staff are exceptionally friendly and helpful. Ten out of ten! ????

Rhys Woodcock

Just bought a beauty new ladder excellent service.

Dave Latimer

Service was great and funny

Olivia Phillips

Stopped in to get supplies to fix a dining table and had a great shopping experience. Staff was visible (i.e. didn't run away as soon as I came down the aisle), and helped with quick easy-to-follow directions towards the product. The staff were friendly and knowledgeable, but not in a way that made me feel like I had no place in the store as a woman looking to fix a table instead of a carpenter or project manager requiring wares.

Jeffrey Clement

The least favourite of my home depots I've been to. Staff usually ignores you unless you're in the appliance section. But then it feels like a commission area with all the pressure. Their website is usually down not helping at all. And delivery is done without signatures leaving you with stolen packages.

David Kahn

Things a little scattered but great customer service and great variety.

CoryK

This review is for one employee in particular at the Courtenay Home Depot. We have dealt with Noel in the appliance department on a few occasions, and i can honestly say i don't think i have ever received better service. He was able to beat the competitors prices, and he provided fast and friendly service. I will be a repeat customer at this location based on these interactions. Highly recommend!

Laseta Silk

Satisfied

TheAsianFreak Official

Great place but I'm personally a bigger fan of the home Depot in Sarnia.

Kerry Patterson

Lovely, helpful staff. Curbside was excellent.

pasco St denis

With the pandemic they doing amazing job and Bring your stuff at u amazing customer service

Michael

Easy shopping. Some unadvertised bargains. Helpful staff. Awesome store for seasonal goods.

Keith Seyeau

Very helpful and they have everything you need.

Daniel Hébert

Hd

Robert Coutts

Richard the appliance guy, was very helpful.

cowboy up

on Dec 15 2017, a home depot delivery driver attempted to enter a seniors complex through the wrong entrance and totally destroyed the security gate . After 8months the seniors ,on fixed income had to pay for this security gate out of their own pocket as home depot refused to pay for the damage done by their driver thus leaving the most vulnerable without security for over 8 months . then adding insult to injury ,home depot set their corporate lawyers on a stall and harassment tactic against the seniors strata president . Now as of nov 15 2018 ,the seniors have given up, congrats home depot your community spirit and responsibility is inspiring

STEPHANIE T

One of my favorite stores! Customer service always on point even through these hard times and lock downs! A big thank you to all the essential workers who are there every day to try and keep things as "normal" as possible. A+

Doc. Garrow

A great place to go, and usually knowledgeable

Henri T. De Souza

Easy return and fast service. The assistant manager was also available to assist us when we were looking for someone to help. I like how the staff is generally knowledgeable about products and how they can point you to the aisle or general area where certain products are located. The product I was looking for was available and I could find some good info.

Leilani

never an associate to help with questions!! lowes is better. sorry home depot.

F St-pierre

Nice

Lesley Head

Always courteous employees and good choice of plants for planting.

Emile Hamelin

Very helpful staff

Ian

Easy to find what I was looking for.

Henryck Fortin

Very clean, easy to walk around and a helpful work team

Caballero Britanico

Great customer service nice place to go awesome variety of everything

Yann Trudel

Does what its supposed to do! We had an amazing service from the guy at the renting, would come again befause of that!

Moira Mcneil

Always fun in HD ! Great selection & decent prices ! Also staff are always helpful & friendly!

Jon Spade (JonSpade)

Service was great - sales person was informative and helpful. Now, to make a decision...

Kathy Calder

I had wonderful Customer experience with a Lady named Gerry. She is the reason I will be shopping more at Home Depot this Christmas Season.

Michelle

Ordered microware. Delivered by Fedex 2 days later. This is incredibly fast! The tracking option was not working and I notified them of the issue. Not a big deal. Online site is clear and well designed. Home Depot Cornwall, you are outstanding ????. Thank you

Danny Kelly

Never really liked Home Depot but I do shop there. The associate in the aisle was very helpful, cashiers not so much. Ended up using self checkout instead.

Martin Lavoie

Excellent service!

Dixie Laughton

Great sales on plants ,discounted on back corner ,not to busy

kellymaroo

The customer service counter has not been very helpful two out of two times that I have asked a question. The first time was pre covid-19, and I was going to ask where something in the store was located. I walked up to the counter and the woman behind the counter put her hand up in my face to tell me to stop. She turned around and started having a conversation with another employee. So that time I walked away and found what I was looking for by wandering around. That was about a year ago. Today I went looking for some weatherstripping. The first person that greeted me at the door directed me somewhat close to where the weatherstripping was. I found it but didn't find exactly what I was looking for. I went to customer service to say I needed some help. The customer service employee was talking to a friend who was not working. So I guess I interrupted a conversation, and he wanted to get back to it. I tried to explain what I was looking for and he told me what aisle to go to. Okay... Let me try that again, I thought. So I said again what I needed and why I needed help. He he phoned over to someone in that department and said I should go back to the aisle and they would help me find it. One more time I said, "yes I've already looked over there. You don't carry it. I was hoping you could help me look online." To which he responded, "Yes you can buy things online." So I was pretty irritated by that point because I could tell that he was not listening to what I was saying. This is a problem. If you work at the customer service counter, listening to what someone is asking for is a pretty key still. I understand that sometimes people, including myself, are not always clear about what they're asking for or sure about how to ask for it. Maybe customer service at Home Depot needs a little bit more training on how to really listen to people. Or maybe it's just me and maybe I am better off just not going to Home Depot again. After that I went to Home Hardware. The guy I talked to listened to me and tried to help me problem-solve. Ultimately he sent me to Modern Doors in Comox, and they sorted me out in no time.

Bethany Ireland

Wow! Pamela at the Courtenay Store has gone above and beyond with customer service, knowledgeable details that saved us money, calling us back promptly, helping with online orders and being firendly, efficient and an impressive …

Denis Vanier

Great Place! Good service! Helpful employees! On the floor and at Cash thank you Tess ????

Lead Free Fishing TV (WiLDFiSH)

I can't rate them because they never answered the phone. I tried calling half dozen times.

Lori Gogo

Don't in appliances and Tracey in window coverings are a pleasure to do business with.

Martin Hryniewiecki

Best price on rotary sanders by far

Andy Johnson

Good selection. Some lumber is not as straight as it could be but fair price and good return policy

stevesmith

It's a home depot. Friendly staff , regular prices. No better than local guys. If you cut get it local go here

Meagan Macgonna

Great place, and very nice staff!

Mathieu Loiselle

Good variety of products, but might be out of stock. Sometimes hard to find what I'm looking for.

Dave Duncan

I have always enjoyed shopping at the home depot and this is a great location. I had all my tools stolen off a jobsite a few years ago and the amazing people at The Home Depot in courtenay gave me a bunch of free stuff and really good deals on the tools i purchased. I will always be greatful to the people at home depot.

Alex Plonka

Had what I wanted in stock. Quick in and out.

Max Easterbrook

YEE. Jim was there to answer any of my questions on tools. Didn't have anything I was looking for but he went out of his way to look into it for me, without a hastle. Professional service. Guy needs a pay raise.

Shane Weistra

Staff were helpful and friendly. Not much left in the garden center, but we did go away with what we went there for.

Pam & George Heughan

Had what we needed. Staff were happy to help find stuff and made a point of watching out for lost shoppers trying to find what they came in for.

Chriss Gates

I am genuinely confused about the bad reviews around service. I have only experienced great service. Love the hassel free return policy and appreciate that the staff are actually trained about the products that are carried in the store.

mian faisal

We recently move in town, need to buy appliances ,i had little knowledge of it, but Donna Cooper at appliances section made it so easy for me ,she isvery professional and polite as i was company with my kids . We are very thankful to help us making a good choice . Thankyou Donna

Mario Boisvert

Went looking for an air pump which they have in stock yet they had no idea where they were located. I asked for help and was sent to the other end of the store. I gave up and went to Canadian Tire. They had it in stock along with which aisle it was in.

Jeff Bolduc

I placed an order whitin ours I received an email that I could go pick it up. Staff were friendly and were able to get my order fast.

Findhorn Bay

Nice selection of plants at good prices in garden center.

Roddy A

Garden centre is open. Great staff. And they have most of the stuff you need for the garden.

Ciro agustin Benítez alejandre

excellent service

Eva Ek

I was greeted at the door, staff was super nice, a guy named Nat went out of his way to show me around the store in search for my odd request.

René Fortin

(Translated) The service varies greatly depending on the staff in place. When we ask for information on a tool and we tell you to read the box, we have in front of us a real incompetent. So if you want to see us face again at home …

Dave Ashton

Friendly and knowledgeable staff. Good inventory.

Jesse S.

Staff is really helpful. Always find what I need.

Stephane Robinson

Helpful staff , lots of selection

Ted Muir

Pretty good Home Depot. I prefer the Nanaimo location. Can't always find someone for assistance so the customer service isn't the best.

Arnold Winter

Getting a bit pricy not alot in stock

Beverley Derby

Maybe I'm unlucky, but I rarely find what I'm looking for & walk away empty handed.

James Thomas

Good selection

Elisabeth Gauthier

I went shopping for a fridge at the Cornwall Home Depot today. Nancy took care of me, she explained everything, she listened to my concerns and was honest and straight forward about the buy, the delivery, the warranty and much more. People like Nancy are made out of gold, I appreciate your service and saw your smile even through your mask! :) Thanks a bunch, it was a pleasure meeting you today!

Jarrah Zdf

It's a large hardware store, they have a lot of things, they don't have everything. Sometimes you have to go elsewhere, such is life.

Christine Garland

We found everything we need and Corey was very helpful in cutting a couple of hardboards for us

Wendy Pomykalski

Fantastic customer service from Christina in the paint department....she was pleasant and sorted out our paint color issue without hesitation.

Kay

This one has WAY better customer service than the one in Campbell River. I highly recommend their flooring department. Great products, prices and a fantastic clearance section. Colin is the best!

Jeffrey Van Der Aa

Nice big store, clean, lots of selection and friendly staff.

Brenda Dobler

Terrible service had to take a product back wrong color. The sales clerk picked it. When I returned it I said I was given the wrong color. They did not apologize instead they stated how nice I was to blame someone else. Will not shop there ever again.

Toni Lamb

purchased washer/dryer set from store, was told installation included with delivery if i purchased new washer hoses and clamps and new dryer hose. waited 4 days for delivery, and units purchased were in store, 2 minutes away by car. delivery came and personnel declined to install, telling my husband they were unfamiliar with units and unwilling to undertake job. came home to discover 2 new machines unconnected so went back to store to see what is going on. store staff tell me they will have to have yet another company do installation, but they can’t guarantee it will even be the next day, never mind the day delivery occurred. at this writing, i am still waiting for installation. when i complained to Colin, manager of appliance department about this situation, he told me they would be happy to pick up machines and refund my money. i said i don’t want machines returned, just installed! can’t believe HD sends out personnel unequipped to deal with simple installation. Grrr!

Kyle A

Signed up to finance the project loan program. 3 months into renos they cut the card off with no reason. Spent two months trying to get an answer with no prevail. Was told to wait for a call from a manager twice and did not recieve a call. My renos are not finished and have no way to purchase all the product now. The 6 month period is up still no answers and no card. Do not recommend using their program it screwed me over

Jack None

This is a huge store with great variety. However their new operational set up is really half baked. They have signs that contradicting themselves everywhere and a unclear set up on where people are supposed to go. It seems like they developed their COVID 19 adjustments quickly and never made the effort to develop them fully which diminishes the shopping experience. Service can also be very slow and some workers seem to be more occupied with administrative tasks rather than customer service.

Dave McMillan

Very nice staff!

Michael Dostie

(Translated) I go to the home depot website, it is listed that there are 20 in inventory, move me to buy one and it cannot be found in the store I am told that it is an inventory error so I call in another store where it has one …

dan old

It's just a regular home depot

Tracey Fietz

Fast, friendly service Wish they were enforcing masks, though

Jp Desjardins

Excellent customer service

Coby Kruders

My Son ordered a window for my home. We got 3 delivery dates today was between 10 and 4 so far no window. If not delivered today I WANT my money back and will never order from the store again. I will also tell everyone. About your service

Anne Chorneyko

Home Depot is as a hardware store should be, good selection of necessary item's you need to do the job right in home repairs and building. Helpful staff and good service.

D & G Brownridge

Just ordered a new shed from Home Depot. Great service.. thank you Kim for taking the time to walk us through the process over the phone.

Barrie Wheatley

Trying to contact home Depot by phone, be prepared for a lot of wasted time and frustration.

Aline Ringuete

The staff is top notch

Dylan Harris

There isn't one single human at the home depot who give af about helping customers. They just dodge phone calls and customers all day until there shift is up. Absolutely brutal service everytime.

DAVID HANCE

Loved the curb side pick up but should have free WiFi when waiting for you pickup

Deedee Root

Always great service. If we can't find something the employees are very helpful.

Markus Dubious

Still going crazier than other large surface with the ghost bug: huge line up outside than hand washing with stale water before touching already filthy building materials.

Kenneth Black

Some staff friendlier and more eager to assist than others, some look like they are praying you do not approach them. If you ever been in a Lowe's or Home Depot then you know what to expect in terms of goods/wares.

Daniel Hogan

Very good service from paint section as well as customer service prompt and friendly thank you

TheGoodjackless

Great Home Depot store. They often have "in-stock" items that the two others on the north shore no longer have available. …

Jake B

I had an issue with my online order for a black Friday deal, and not only did Porcha in customer service do everything she could to try and fix my issue, she called me back several hours later when the item that was missing was found and had it set aside for me when I came in the next day. That's great customer service!

Maxime Beaudoin

(Translated) Nice store, however, no customer service. I must have passed a dozen employees without being told hello and asking me if I needed help. We prefer to chat with colleagues and look at their cellphones. Pity. / Thank you for your reply. How do I send you a DM? (Original) Beau magasin, cependant, aucun service à la clientèle. J'ai dû croiser une dizaine d'employés sans qu'on me dise bonjour et me demande si j'avais besoin d'aide. On préfère jaser entre collègues et regarder son cellulaire. Dommage. / Merci pour votre réponse. Comment vous envoyer un DM?

Kevin Snaden

Ryan helped us and was super friendly and knowledgeable about the products.

John Mac

Staff is extremely helpful, although rarely, sometimes it's tough to find help. Great selection of inventory, at competition prices. Lumber is decent, however it is stored indoors so it tends to morph a bit when you expose it to the elements. Overall fantastic franchise.

Pat Mcallister

Wanted to buy a specific rug that they only had in stock in Campbell River. I called the store in Campbell River they wouldn’t Bring it to the Courtney store so I had to drive up to Campbell River to do it. Any other department store or big …

Bruno Soucy

Good

Kathy Seymour

Was able to get the wheels I needed for my dishwasher and return the piece I didn't need Service was a little slow for refund

MizLin Nordahn

Very fast service ... my questions answered ... No line ups ... and a clean store Thanx .. keep it up!!!????

Shawn Loader

Mid February and we don't have snow blower sheet pins because we cleared out stock to setup our spring stuff... Would you like to buy a patio set and bbq no I'd like to plow my driveway.

Clinton Brickner

Hand sanitizer and a complimentary mask at the door. Also quick lines

John Thornton

Big inventory with errant professional staff

Sharon Jackson

It is always fun They have great sales Staff are great too

Cat

The Home Depot is a hit and miss kind of place. Some times you get a good deal and a good quality product, other times not so much. The same for their customer service, some times you might actually get someone who knows what they're talking about but other times you don't. So to me its mediocre, however Home Hardware ( Central builders) is way worse in every aspect. I just wanted to update my review. The people in the paint department were outstanding and very helpful. A big shoutout to Vaughn, she went out of her way to be helpful without making me feel stupid about being a complete novice as a painter. As I said before Home Depot is a hit or miss. Today was a Big Hit and I really appreciated walking away not only satisfied but more knowledgeable and less inept in the painting arena. Thank you so much for your patience Vaughn and happy experience.

Andrey Polonsky

Pros: Quick service, friendly staff, nice in store and online inventory. Home Depot has a wast choice of products in store and online. Cons: online orders malfunction sometimes, you can order something only for them to call you a few days later saying that they turned out to be out of stock and you were refunded.

Krishna Charles

I was guided to what I needed and so far have no complaints. I have gone to different home depot and so far this is the better of the bunch

emilie lacasse

(Translated) No service. Employees talk to each other and do not deal with customers. And even when I asked where a product was, it was vaguely explained to me and then the employees resumed their discussion. When I got to the …

Jane Coleman

Staff very helpful. Made my trip very speedy.

Elviss Bono

Excellent service in rental department

Christian Boivin

Lot of stuff

Bill Bridge

Nice store but could use a few more tellers and other staff.

Michael Kehl

It's a good home depot... Large with lots of inventory and a good product mix. Ample free parking and helpful staff... Other than that, it's the same experience you get at any other location.

Pat Murree

Considering and factoring in Cov19 the service was still above par!

Philip Johnston

Large place but staff very helpful in finding things.Best place in Quebec area for wood products and home appliances.

Kaz Espinet

Good customer service

CBTalon97

Used curbside delivery. It took quite a while for them to come out with the package, but it came out eventually and the person delivering the parcel was pleasant.

jason mouland

Great service. Knowledgable sales people and good prices/selection.

harold strempler

???? Nice place to get everything you need. Greeted with a ☺ at the door.

Ronald Winstone

I love going there for various items. I find the staff very helpful everytime I go. Thumbs up.

Chris Lever

These guys are serious about covid measures but still have everything you could need. The staff are friendly and knowledgeable but they sometimes are way too busy. This can be frustrating when you know what you want but can't find it but they are too busy explaining an entire job to someone. It is a double edged sword because I appreciate the help when I need it. They almost need to make a position for someone to just direct people to things like a certain other store that uses a maple leaf.

Mike Naugler

Knowledgeable and helpful staff everytime I've gone. From helping loading heavy patio stone to coming up with unique solutions for equally unique problems, they've met and surpassed expectations every visit so far.

R. W.

Should be minus 1. $2000 for one project. 40% of which went to new tools. 6 trips back and no pro there to show us how to load expensive new tools let alone use them. Not okay full stop.

Paul Richard

All around good experience with the Home Depot order and curbside pickup system. My item was ready about an hour after order and only took a few minutes for pickup.

Ryan Kisnics

They Always Have what I'm looking for

Stuart Holland

A horrible purchase experience. Staff were incompetent at every level from floor personnel to cashiers and even customer service desk.

vitaliy gosha

Good as always. Got what I needed. Thx Home Depot.

Tyler R

Very good during shutdown... Usually only had to wait about 45 minutes for it to be ready...

DH257 Abba

They are getting better in terms of being able to get in and then out. Not surprisingly the garden centre is still chaotic and I hope it improves. in the other areas I would give 5 stars but the garden centre drags it down.

Todd Hedquist

Home depot Always the same way you left it

nick butler

Extremely hard to get anyone here to help.. to busy chatting with each other.

Lawrence McDougall

Very kind and professional, made us feel appreciated...

Louis Landry

IT was excellent I picked up 60 sheets of dry wall and was helped by an employee named Luc he was amazing thank you

Shak Mohammed

Very good service very good place to shop around for woods and etceteras for your house Holdings

Mathieu Lacroix

Great selection and helpful staff

Joan Billings

They were very helpful

Maryse Martin

I would like thank a special person in the paint department (Sierah) she was very helpful a sweety with patience. She took time with me to look at my options and gave me good ideas. Amazing price on top of it. You made my day Sierah!!!????

Patricia Clenry

I have been visiting Cornwalls Home depot store so much this week because of a move and my gosh the most amazing staff you could ask for. They help you with a friendly smile are so knowledgable of their products it is a pleasure shopping there. I would recommend this store to everyone. Thank you amazing staff!!

Nikki M

Good selection, clean store, friendly staff. Garden center is big.

Brian Hamp

Great service and help with all the hurdles they have to overcome...Ryan Kiem went the extra mile..Thanks!????

Craig Miller

Best service at this location. Thanks guys

Brian Henderson

Great service and very helpful customer service. Dealt with the kitchen cupboard section and very knowledgeable service and recommendations.

patrick vaillancourt

Just what you expect at Home Depot

Revathi Krishna

This Courtenay BC location is not an equal opportunity employer . Even if they hire visible minorities it's probably for the hardest job. The head office should look into this matter

Kimberly McIntosh

Great stop for you home depot needs ????

Andrew Beuzer

If you need things, this place has a whole lot of different things. Not the cheapest, not the best, and not great if you need human advice, but one of the best selection of things in town.

Patrick Harpelle

Awesome experience, thank you Sean and Karan. Very professional!

Ryan Konkin

Friendly staff, and usually have what I need in stock. Store is kept clean.

Cory Grosskleg

Nice clean place with knowledgeable staff.

Luc Marion

Bought blinds and the young lady who help me was awesome, and she cut the blinds perfectly, made for easy install...she was very nice...

Jamie Yeomans

Not impressed when trying to get some prices on the phone, tried three times and was on hold for over 20 minutes every time. finally I asked for the manager and got my answer, so I suggest asking for the manager all the time or maybe they will get more staff.....

Derek Hodge

Lots of helpful staff

Barry Gold

We purchased a new washer and dryer from Home Depot in Richmond B.C. it included delivery to our home in Courtenay B.C. on Vancouver island. We stressed the importance of the delivery date no later than December 24th. Home Depot assured us …

Vic Perras

Asked a random employee where the weatherstrip is. I received a sarcastic reply. Found the rest of the stuff on our own. Good displays, reasonable prices

Robbie the Ford Man Miller hughes Ford

Always helpful staff

Steve Tran

Super good service

Brooke McWilliams

Tina made our day. She was highly knowledgable and as friendly as could be. She helped us find a great deal on flooring that worked for our budget and our needs, that we would never have stumbled upon ourselves. Thanks Tina!

Carin Taylor

The same as every other home depot.

Owen Brunet

I could actually return my item without having a receipt unlike walmart ???? they had everything I needed new hammers, knifes sledgehammers and everyone was very respectful and nice towards me

Steve Clarke

Staff was all very helpful in finding things and loading my truck.

Simon Pelletier

For Millwakeee!

Laterra Lawson

I ordered this auto care cleaner online, my credit card was charged and I kept checking to see if it was shipped yet. Two weeks later it still says order confirmed but not shipped. Granted covid delays shipping these days. It wasn’t even …

James Langridge

Quick and easy. They had everything I needed at a reasonable price.

Wanda Legue

So I wanted to have my house sided and I needed quotes like everyone else , so off to Home Depot. I go to see the siding and colours and get prices. I stand in line very quietly and the first guys says can I help you and I said yes. I need a quote on some siding he says well you will have to wait I am serving a contractor. I really don't remember asking him to drop his customer to service me. But anyway he says it's right down that aisle over there and when I come back he asks a young guy, Dakota, to help me. When I ask him to show me and quote me he tells me, well when most people come here they know what they want. "Really", thank you. To the unhelpful people working at the siding department at Home Depot; maybe the garden department could give them some lessons on service. I will shop somewhere else..Now I went to EMARDS ...thank you so much Terry the very professional service. I now know what I want and need and they will get my business. ( shop local it really makes a difference).

Alex Osborne

Really like the curbside pick up! Have used many times and get great customer service each time.

Andrew Mitchell

Great selection of merchandise and helpful staff.

Brian Preston

It's home Depot. Who doesn't love home Depot?

Micheline Fortin

(Translated) Excellent service. The clerk who answered me was very nice and outgoing. …

Jacob Wilson

Decent selection. I've found some of the staff to be very knowledgeable but 9/10 don't know where anything is or what there talking about!