Reviews of Shoppers Drug Mart (Fish Shop)

Jamie Mackay

Clean and friendly

Dino

Generally I find myself waiting in a line of 5 or 6 people with only one cashier. Other times I have stood at the checkout counter for 5 to 10 minutes alone waiting for a cashier. I will not support self checkout. I’ve actually avoided shoppers for so long I don’t think I’ve been there in 6 months. Ive gone into shoppers several times looking for an electronic item on sale in the flyer which they never have. Why advertise it in the flyer if you don’t carry it?

Ron Dorey

This is a Shoppers Drug others but smaller. Regardless it has most items one would expect of a drug store.

Grant Wallin

I have always have had great service, good explanation for when problems occur and easy checkouts

Prudence Newton

After moving to Elliot lake I had my prescriptions transferred to this location. What a bad idea. Prices are CRAZY!!! Staff is uneducated. And wait times are pathetic. 24 hrs to be filled.? Think it’s time to transfer my business to Rexalls.

Kathy and Rick

Have been with them for years, and not sure what has changed, perhaps a new owner or pharmacist, but we recently moved our prescription files to another drug store. Personal service and assistance almost non existent, not reading our prescription file notes, etc. Very disappointed.

Adam Jollimore (JolliD33)

Reliable services

Bob Edwards

Excellent prices. Pharmacy that has convenient hours for customers.

bill stewart

Cheap eggs

Isobel Cunningham

How come they close at 10 now??

Frisky Weasel

Location and lots of parking. Friendly staff

Harold Blackmoore

They delivered services and dispite a few bad seeds there owner is right on

Brandon

Great staff and service

D -

Mid to high priced for non-pharmacy goods, although they do have good specials on selected items. Open til midnight every night which is why they are my main "grocery store". Staff are awesome in all departments (and will help you find deals, especially the day before the new flyer takes effect every week!) ???? Sadly owned by Loblaws (ie., Superstore) but at least than means you can earn PC points here. ...should probably boycott the bread though. *Sigh* lol

LISA DUCHESNAY

The new owner has a bad influence, she worked at Rexall before and treats clients very poorly if nobody is nearby. Argues about everything, yet is all sweet and pleasant in front of a crowd. She is lazy and sneaky. The store is the usual SDM set-up, the cashiers are very helpful, pharmacy staff do their best but there is a constant turnover of people, so nobody knows you even if you are there most weeks. Staff part time pharmacists are excellent. Post office trained staff are terrible. incompetent and slow. Best to go to central Post office building for parcels, or use the mailboxes for letters.

Foto Gini

I honestly have come to really dislike the pharmacy. Almost the entire staff are notoriously rude. They have never once acknowledged me right away, I always have to stand there for a minute while they stand around fiddling with something, before they even look up at me. They always seem annoyed with customers and annoyed to be there, and they're snappy with you for no reason. I plan on changing pharmacies within the next few months. For the store itself, they have nice products but it's way overpriced in comparison to literally any other grocery store.

Shawn H

Great pharmacy

chase

Always helpful staff...clean store

madmadi

Im going right now and they have everything. I highly recommend coming here for anything, and the employes are really nice!

Nick Davenock

Terrible service at the pharmacy. Not helpful at all, and they "were too busy" to give me a simple phone call when my perscription would ready. It wasnt even a friendly sorry, the fellow "helping me" had a downright terrible attitude.

janet murphy

I went in asking for help with medications I got from COSTCO. I was not satisfied with Costco's response and felt I could get better service here. The pharmacist on duty June 8th was the least helpful professional I have met in a long long long time. I was willing to move my scripts to Shoppers Drug Mart but not now. I will never return. I did then go to the Superstore on Ryan roads and had a wonderful helpful conversation with the pharmacist there and he did research for me that result in a different medication the next day. So you now know where my lolaty stand - Superstore - great job.

Eliza Haugrud

I really like their automated system for refilling medications.

Rob

Scott goes out of his way to help, much appreciated

Michelle Despatie

The pharmacy staff are all very welcoming and understanding. They are available to help and explain any of my questions or concerns.

Lynda Chandler

Stood in line up of 6 people waiting to checkout. Only one cashier handling cash and lottery purchases. Other cashier standing at self-checkout to help credit and debit customers, but no one using that checkout. She did not come over to open use another till to help with the lineup of customers. Likely told by management they want to force us to use self-checkout. So we were waiting and waiting as the single cashier struggles to serve us. We can't use self-checkout because it is a cash purchase. Finally I left store and went next door to Rexall to make my purchase. Quick service at checkout there. When a store installs self-checkouts they are not interested in providing convenience. They want to reduce employee wages at the expense of customer service. Avoid those machines like you do the illnesses you usually have to go to the drugstore to treat.

Robert White

Probably the cheapest place in town to get milk and eggs. No complaints.

Austin Flynn

All the staff here are super friendly and helpful. The pharmacy team is amazing and treat you like family.

MChristine Ouimet

The staff inside were very pleasant but as I walked outside with my purchases I was met with a cloud of cigarette smoke. This was at 9:21pm on Monday, June 29, 2019. The smoker was a female Shoppers Drug Mart employee wearing the blue shirt. She was standing outside beside the in door. I am a survivor of cancer and I don’t need to walk thru smoke when attending a local pharmacy.

Celeste Bouchard

Me and my friends go there all the time to buy make up

dawson lalande

I have a really hard time trying to get my meds from this one physician there a colored older lady gives me a very hard time and is very nasty toward's me????????. On the other hand the male physician is very nice to me and helps me with everthing thing I ask and give me break's all the time????

Cristine Boyer

Over the phone service was good.

David Corkishdavid

best points system around

Katherine Stephenson

Great store, can collect pc optimum points.

Daniel Rene Lamarche

The pharmacy is getting so BUSY Now no personal contact shoppers drug Mart over two years can't REMEMBER my Name I feel like I'm not a Person Anymore, I'm client number #******?

Beautiful Comox Valley and Vancouver Island

Great service and prices

Denise Duquette

Very upsetting! I called to renew prescription and four days later they lost it. Who does that? No call back ! My doctor is now on vacation still no prescription! Very upsetting! I have been 18 years with shoppers I never knew that EL shoppers can be so uncaring and disorganized and so incompetent!

azak chowns

2 stars for the pharmacy. Can't speak for the rest of the outlet. Clerk behind the counter was kurt, and borderline rude. Also of no help. After my clinic called to find out why they would not dispense my prescript' things were straightened out. However I had to make a second trip from our outlying location to pick up an item that should have been dispensed the first time. They really put the 'C' back in cervice... Sept. 27 Update I have to be fair... went to pick up prescript today and it was a pleasure. Diff staff member. Friendly, courteous helpful. That's the Shoppers Pharmacy I am used to. May have been a little unfair to the 'whole' pharmacy the other day. That's the sort of experience that will bring me back. Well done different staff member!!.

Marielle Beaulieu

I wouldn’t recommend working here or even shopping here! Manager yells at staff in front of customers! Owner is oblivious and doesn’t do anything!! This place is just awful and has HIGH turnover!

C.S. Dugas

Always very helpful, friendly staff. I like having the option of self-checkout or a staff member if I need additional assistance.

corrine mischiek

Shoppers in Glacé Bay is the best drug store around in my opinion. Pharmacy staff can always find time to speak to you. The front staff is helpful and polite. Thank you for all you do! The pharmacists are second to none.

Steve

Terrific staff. I went in with so much pain. The women in the makeup centre yesterday was professional. Socially distanced while helping me. Then made the perfect reccomend product. Thank you . You are great at your job and represent your business well

Poppa Pips

Check medications before leaving the prescription counter. Twice I was given the wrong bag of medications for my toddler. Highly dangerous for seniors not paying attention or poor eyesight whom dont notice. Tried to take to manager on duty whom simply says "oh you should contact the store manager".....what do you think Im trying to do! Do ur job before someone gets hurt

Ben Janes

Cashier was very polite and had an inviting smile on her face. Was very refreshing to see!

Keith duGal

Got my flu shot today with little to no pain. Great pharmacist who is very helpful with all my questions and concerns.

nevada john

Unbelievable this shoppers. Very rude. Some of which the older works seem to be racist. Was accused of stealing . Even went as far as charging me saying they had on video . But then when I was ready to bring it to court , they said they make a mistake trying to be apologetic. Lmao Sad store. Only ever one worker at the register when there's a long line. When I ask for help I always get rude responses. This has been going on for some time. With not only me but many others Are saying staff there treat people of color differently. ???? Terrible just terrible service. Minus 10 star

Craig Holmes

They could be faster with prescriptions

Kevin Savage

This shoppers does a great job with their pharmacy department. Always there to help and very good with requests. Friendly staff is great to see! Keep doing a great job! Not enough people write about their good experiences and this location deserves the compliments! Thank you for all your efforts.

Adelheid Francis Teshendorf

Really friendly staff and good service. Clean and a great selection. Most advertised products available.

Darrin L

My go to store for the past 20 years! Great prices, sales and sales staff!

george pyke

Great service n products but you pay alittle more

Joey Diamanti

One of ONLY two pharmacies that dispense methadone, or one of its derivatives; in a huge area of small town Ontario.. It is a 3 hr & 43 minute drive from me, and if the highway wasn't closed in the other direction my only other choice is over an hour away. Are there closer pharmacies? Definitely. Do they dispense methadone, or any equivalent derivative? No, they do not..

K P

They had what I needed, but the make-up sales lady would not leave me alone. I asked to be left alone to make my own selections, yet she persisted in following me down the aisle and trying to pick things for me that I didn't want. Then she began applying concealer under my eyes from a tester - without my permission! I told her that was not a shade I wanted, and that I would pick my own thanks, and she tried to snatch the concealer from my hand and I open it, 'so I could test it'. I know she was trying to be helpful, but I felt harassed, and I really didn't like being poked in the eye with her little makeup brush again and again! Won't be going there again....

Dave

Go to rexall for prescriptions. ???? I asked the pharmacist if they would eat the prescriptions fee that's not covered by my drug plan. They said No so I found a drug store that would. You guessed it!

Ainsely Layden

Friendly and helpful staff

Grant Noble

I called to inquire about getting a covid booster. The lady said they were not taking bookings over the phone and to come to the pharmacy to book an evening slot. I went to the pharmacy and there was no booking process, just dozends and dozens of people crowding around the pharmacy trying to get vaccinated. The pharmacy was crowding people together during one of the worst outbreaks in the area. So reckless.

Emjay Halfmoon

I was told 15 minutes to wait for my script but it turned into 1 hour and 20 minutes later!! Upon checking the whereabouts of my meds at 15 minutes, all 6 people behind the counter couldn't serve me, was ignored and then told to step aside so another customer could be served! my 'script wasn't ready yet....1 hour later, my unhelpful pharmacists clerk couldn't find my meds and forgot my name. When they finally did get it to me it was more waiting to talk to another person who was standing around talking to one of the other 6 people practically the whole hour l was waiting!! Very disappointing customer service. I shant get any more scripts filled here unless I absolutely have to after hours.

Usman Malik

So much stuff under one roof. Food items, cosmetics, drugs, chocolates. Wow

Krunal patel

Very rude shopper ever I have felt. Very rude and racist staff in canada post pick up. Please remove them. I was in the long queue and when I got my number then she said your post is here but is not ready for pickup and i was as per mentioned time in my receipt. Very very rude. They don’t know even How to talk with customer. Never again

Mike Espey

Everything I need and great staff.

Fraser Cain

This is really a 2.5 star review. Not every time I go in this shoppers is bad but not every time is good. It's downtown location must cater to a rougher clientele. I understand security precautions have to be in place to discourage theft but I'm a busy mom and would like to go shopping in my sweats with no makeup when I finally get 20 mins to myself without being followed around the store and asked 20x if I need help while I am trying to enjoy a little shop with my earbuds in. I've had help by two pharmacists who were good at helping me pick Otc medicine. There are really only two nice cashiers. The men working in electronic are probably the most helpful if you want help choosing products. I think this store could really benefit from some staff appreciation to boost moral... Or maybe the pharmacist needs to slip them all happy pills, who knows.

alex Shute

I wanted to tell you all how WONDERFUL my experience was here at the Pharmacy. I usually NEVER right positive reviews...but the pharmacist and assistant pharmacist here offered me so much kindness here last week, I am still totally blown away. They didn't have the medication I needed so they went to the ends of the earth to track it down from a different pharmacy. They were SO SWEET. :) You girls are the best. You made my Christmas so much better with your compassion.

Chad Arsenault (Mooseman)

Vast selection, helpful and knowledgeable staff. Great pharmacy team. One of the better shoppers I've been to in Ontario.

Alishia Townsend

Had my son's prescription faxed over from his dermatologist yesterday went to go pick it up was told I'd have to come get it first thing in the morning and that it would be ready I got there in the morning prescription not ready and then to find out it wasn't even anything they needed to mix it was just a tube of cream they had to put a label on my son didn't sleep at all from the discomfort in amount of pain he was in because he couldn't get his prescription.

Grady Bonner

Great help and plp

Judylyn King

Amazing patient and kind customer service. I switched over from superstore yesterday who’ve been treating me awful and they were so understanding and helpful on the phone. Answered all my questions, got my order ready ASAP to pickup and then went over everything with me when I came in. I had to call them back again today because superstore still didn’t send my whole file over and wouldn’t when I asked and shoppers even called me back to confirm they’d requested it. Should have made the switch years ago thank you so much to all the staff I spoke with today and yesterday for making my day better.

Jason Warnock

Always good service and friendly staff

Brian Murphy

Convenience store prices on most items here. They also only have one cash open to coerce you to use the self checkout.

Claudette Veenstra

I have been trying for 5 months to have my prescription filled with the proper medication After trying for 3 months I was told it was on backorder the 4th month I was told it was on the next order... Still not available... 5 months I was told I could pick it up on Saturday I went in on the following Monday to pick up said prescription and was told again that it was not available.. It is a commonly prescribed drug ..to say that this is ridiculous would be an understatement.. I have been a Patron of shoppers drug mart throughout the province for 20 plus years but but we'll no longer be using their pharmacy

Mona Brash

I will never deal with this pharmacy again the owner does not back up what the employees told me about my prescriptions.

Cecile Sigurdson

No enough saff at cash.

happyjiggle

There is truly nothing more annoying than trying to get your prescribed medication from these glorified vending machines. Every single refill another issue pops up which forced me to go without doctor prescribed medication for sometimes weeks at a time. Hope that medication which was prescribed by a doctor wasnt for anything important like your health or ability to function in the work place.

Kelly Black

Love the shopping and the rewards.

Amanda Rickwood

Staff is rude I was yelled at from across the store for not wearing a mask I'm exempt the staff member embarrassed me to the point of me shopping there only when I have to she could have just asked me in private quietly the staff stands around talking half the time instead of working I sat at self checkout for nearly five minutes before someone stalking shelves had to break up their chat hour for someone to help me ... Pharmacy can never get my refills on time so I switched pharmacies the way people in this business act is gross and it represents management hire more staff that's trained in the accessibility for Ontarians with disabilities act ...

Tyler Meszaros

Never busy...great to grab things when everything is closed because they are open so late...have basic goods...and late pharmacy

ROTTEN

My drug store for prescriptions. Some great bargains.

Alex Doughty

To all of Shoppers Drug Front Line Hero's Thanking the entire Shoppers Drug Team for being here...You deserve highest praise. No one knows or understands the amount of stress you are experiencing, just know your dedication is very appreciated . Extremely Grateful

Ella Hayes

Pharmacy staff are generally rude and unhelpful. The last time I picked up there were 3 other pharmacy staff watching the young man look for my prescription without offering him any assistance. Heaven forbid you ask to pay for a couple additional items while paying for your prescription to avoid going over your debit transaction limit, too. Cosmetics counter staff constantly make you feel as though they think you’re stealing while browsing in their department.

Alex Adam

Good selection

Lotten Lagerquist

Nice large parking lot. Stores is what you'd expect. Sometimes at night a rough crowd is about.

RhyGhy

It's the only shoppers in town and they usually have some good sales

Ben Keer

Excellent knowledgeable staff, polite, helpful and very professional. The Pharmacy team takes time to make sure one understands the medication and clearly answers all questions. All staff are very considerate of the older customers and take time to listen to their needs and then provide helpful suggestions. Highly recommended.

semone gouthro

Staff was great and pharmist went over and beyond for me excellent service..

Nikki Perret

If you are trying to find lighters it's barbecue lighters. Or big pack of those scroll wheel ones that burn fingers.

Jennifer Stalker

went into the shoppers and stopped at the pharmacy to ask where to find a product. Person standing in front of me, looked at me then turned and walked away, no can I help you or someone will be with you. Another person in the pharmacy quickly came over and helped me find my product. one rude person and one very helpful person.

Tawni

The pharmacy was very helpful and friendly

Graymalkin Cat

Go somewhere else. First the woman on the phone didn't have time to write down the bottle size I wanted my medications in so they were all wrong. I should have checked before I left the store but of course they were all packaged and there was a line-up behind me. Then when asking about a vitamin I was told that there were many and to pick what I wanted because she was too busy. Nice to get free advice after just spending a thousand dollars. They only want your money, go somewhere else.

Richard Mclean

Prices are outrageous. Some items are 25% more than most other stores. However, that is management and most of the staff are friendly.

Gregory Pittman

Great store

J.C. Painy

Was trying to purchase a Nintendo switch game so I called ahead to make sure they had it. Who ever picked up the phone didn't even go check just said they don't cary those. Ended up driving down to check, sure enough they did have it in stock. Spent 20 mins instore trying to buy the game with no success. They weren't able to open the magnitised box it was in and actually completely the sale. Very disappointed. They couldn't sell me a product that was available in the store. Incopitent, rude staff members ruined my experience. Won't shop again

Dabor Ese

Good

Jose-Anne Leclair

very unimpressed. went to fill a prescription today. was told it would take 1/2h, took over 1h 5min. after 35min I was told it would be 1 min longer and they hadn't even started mixing it yet. I was in a rush and would have appreciated more honesty than that. when it was ready there was no paperwork included that usually explains what the medication is for and side effects etc... neither the pharmacist nor the pharmacy assistant took any bit of time to explain the medication, how often to take it, etc... very disappointing and lacking in customer service.

Sean Mclean

awesome owner

Lisa M

Post office workers may be incompetent, or just lazy. I had inquired as to the whereabouts of a package twice, and I had been informed that it was yet to be processed both times. This turned out to be wrong when I went to ask about my package in person and was informed that it had been processed prior to my first communique with them… Further, telling me that if I hadn’t picked up my package within a few days, they would have returned it to the sender. Another time when I tried to make a return at the cosmetics counter their system stalled for ten minutes, and I was told that I should try the main checkout… Which stalled for 30 minutes.

bruce cooke

phone number posted on shoppers site goes to fax. unable to call.

gerda g

Great staff! Great service!

AnDi V

I am reading the negative comments regarding the pharmancy. I can relate, I have never dealt with such rude employees in my life. Our family doctor even phoned them as she was not impressed!! The only good thing that came from this experience is we now go to Courtenay Pharmacy!! Amazing helpful staff over there. Shoppers pharmancy is the worst!!

Cheryl Sheppard

This store I personally didn't care for. I went in to get a prescription filled and I was told to come back the next day and pick it up. When I went there the next day, not only was it not ready but they hadn't even started it. So I will switch drug stores.

Amber Gallia

Great service, friendly staff, always well stocked.

Deadman Walkin

Fast and good service 10/10 would recommend

Cathy Miller

This is the WORST Shopper's Drug Mart I have ever been inside. The pharmacy staff are unprofessional. They will only refax my doctor after 1o days if the doctor does not respond. When speaking with my doctor she said she never received a fax from them and was concerned over the 10 day wait to refax.

Janice Cook

So frustrated, store owner Ana Lees unapologetic, 3 weeks to get monthly medical supplies, put you on hold and forget about you, no advance phone call of delivery, not at home, product goes back to store and nobody calls you to follow up, told my phone was out of service, wrong product ordered - have to wait another 3 weeks UNBELIEVABLE!!! Switching to REXALL, they can have product in store within 2 days of request and free delivery, talking with them on the phone, they asked if it would be okay to put me on hold - at last - some courtesy!

Doodlik54

Good customer service hard working staff and the pharmacy team always makes sure you get your medication on time.

dan gillespy

The staff were helpful and I was able to find what I needed.

nicole morrissette

pharmact big let down since new owner. everymonth there is a problem, cancelled one of my meds for no reason , meds that have been taking for years, without Dr. o.k. or even checking with me or anything. will be changing pharmacy, had enough of having deal with withouth them adding more stress to my life. very dissapointed and someone needs to check up on them to find what the problem is there right now.

Karen Kirsch

Best prices on dairy

Gaston Gaudet

Store often does not honor the advertised items in their flyers. - Cream 2 for $3 in flyer but $3.09 on the shelf ( staff : - sorry error in printing - no sale bacon anywhere in sight in the morning of the first day of the sale Wife has to get stuff but I will wait until Loblaws and Shoppers develop an honesty streek.

Dana P

Great staff! Always makes me feel welcomed, and have helped me find items I couldn't find anywhere else.