We've got the information of people who have information of the services and products of MrPets (Fish Shop) in the area of Chilliwack (Canada).
Currently the firm receives a score of 4.1 out of 5 and the score has been calculated on 127 reviews.
As you can see the average score it has is high, and it is based on a very large number of reviews, so we can conclude that the evaluation is very reliable. If there are many people who bothered to rate when they've done well with the service, is that it works.
As you know, we do not usually stop to set evaluations when these are correct and we usually do it only if we've had a problem or issue...
This Fish Shop is classified in the category of Pet store.
The workers were nice. Lovely cats. One wanted me. He was taken.
excellent and helpful always
If you can't find it at Mr. Pets they probably haven't made one yet.
They always seem to be short staffed but I guess where isn't nowadays Haha. For the most part they have a good selection of animals and animal stuff.
Very friendly and helpful
Always friendly people and smiles all around
Best prices on dog food and pet toys
Love the Customer Service and Knowledge of the staff
Lots of variety
Very disappointed, the first time I bought fish from them I added them to my already established tank and the fish I bought had ick and killed all but three of my fish even with treating with ick medication. I waited about 6 months and decided I’ll try one more time. And boy was that a mistake.. I checked the fish I was purchasing and I did not see any ick so I decided to go ahead and buy, low and behold 4 days later my tank is infected with ick again!! And has now killed 3 of my tetras.. so I’m doing treatment again... I go down to the store to have a look at their fish and ask them if they are treating there tanks for it, and what do I see 4 fish tanks with ick. At this point they will no longer be getting my business and I will not recommend them, how can they respectfully sell sick animals and ask us customers to come to them for their expertise and trust our aquariums with them if the can’t with their own? Very very disappointed.
Great selection of Canadian made treats and food options.
Staff is very friendly and helpful but not always the most knowledgeable. Competitive pricing. Dog wash is great but not always cleanest area.
They had the little mice (fuzzies)that my corn snake likes and pick though them to get white ones snake prefers
Awesome and friendly staff!! They are very helpful!!
Great selection. Lots of good options for healthier dog training treats.
I love this store! Every time I go it there I'm welcomed by super friendly and helpful staff. I love that they have a vast variety of dog foods. I think it was one of the groomers who helped us out telling us all about the different foods and their qualities. I had my long haired shih tzu with me and her hair was down in her face so the helpful groomer gave us a bow so she could see. It was very sweet and left an impression. Also they have the coolest beta fish around I've looked at a ton of other pet stores and never found as many as here I just went in the other night and they had dumbos and crowntails really pretty colored ones! I would have got one but I had just just bought one from down in the states, wish I had known there were cool ones right in my own town. Its always a danger for me to go there because I want to buy all the goodies and doodads for my pets, anyway. Keep up the good work Mr. Pet's employees, great costumer service you put a smile on my face.
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Not bad.
Very knowledgeable and help me find everything I need. Every time.
Great service
Tried to find out which cat was which because we had a specific one we wanted behind the glass, was treated with complete And utter rudeness/unhelpful ness. “Look at the name sheets” we did, expect the cats do not have name tags so we couldn’t figure out which cat was which. Employee Wouldn’t Answer questions and kept walking away while trying to speak to her
The staff are really great and helpful
I like this pet store - they sell local brands and offer good service. I feel like they may be little pricier than other big name stores, but not enough to merit a longer drive.
I love the selection and prices here
Great customer service
Bought burds, guinea pigs, other stuff from this franchise. Staff was a little wierd, crying when I bought a guinea pig. Other than that..
Friendly knowledgeable staff
Well stocked store with knowledgable staff
Decent price for my dog food.
Didn't have everything that I was looking for but the service and the products that I did purchase were excellent.
Mr . Pet's is my go to for supplies for my menagerie of pets. Budgies, fish, lizard, dog and cat - budget friendly and helpful staff . Today Sunny helped me with my order, and was a star.
Prices are pretty high compared to other pet shops but the selection is twice what other stores have so it makes up for prices.
Great Store! James was awesome to deal with. Thanks!
Staff is very knowledgeable and very friendly. The animals on site appear to be well cared for.
I like this store because the staff are very friendly and give good advice to most if not all your questions , deffinitly a first choice store over other pet stores I choose .
Awesome
I got great service at my last visit and the staff is very knowledgeable.
A good place to get all your pets needs.
Not the friendliest staff anymore
Really great service
Tons of selection. Good pricing and very friendly staff
Always have what I am looking for. Very friendly helpful staff. Wide range of products that you can also order online
Nice little pet store with a wide selection!
Friendly staff, good selection
Its ok but they should do i sell local animals from are BCSPCA instead because i was told by a staff member the animal come from Texas in the United States why are we getting pet there when we have lot of local homeless pet here
Good prices with rewards program. Friendly helpful staff.
Nice staff with a big and open store.
A staff member saw us crying outside as we were taking our dog in to be put to sleep. When we returned to the vehicle, she came out and presented us with a heart shaped dog tag with Rosa's name on one side and "in loving memory" on the back. Thank you so much for your kindness!
Great staff.
My last visit I saw a half eaten goldfish and a live one in their Piranha tank, I don't agree with that practice. When we asked the clerk about it, they seemed to act dumb, then finally told us to forget what we saw. Edit- spelling.
Great selection and service
Good customer service
Very Friendly Service every time!
Fish they sold me gave my fish ick, gave me a refund after a bit of arguing about it, onshift supervisor was rude and not helpful
Love the staff here and the great selection of products. Add the Cute little animals you will see here and there and this place is a win win in my books!
Love this place
Nice place good selection of pet items helpful friendly staff. Reasonable prices
Good place
Super friendly staff, helpful, and great pricing. Love this place.
Wonderful staff
Very orderly. Easy to find what ever your wishing for. You can put on the item your buying up to 10 times I believe (however I maybe wrong on how many times you buy the item) and get your next purchase free. My only complaint is the parking. Each stall in front of the store are very skinny. There's a danger of dinging the vehicle beside you.
Mr pets staff always takes my fish that don't work out in my tank so I'm still feeling super blessed thanks guys thanks.
Decent stock of all your pet needs, they had adoption day for black dogs when I went. Our dog is quite large and they have good prices vs Bosley where we had to pay around $10 more for the same bag (accana large breed). Staff was friendly and helpful to us. Would recommend they move bulk dog treats up from the floor as my dog may have stolen from it without my notice
AWESOME
Great staff and great products!
Very helpful staff. Great place for buying exotic pets, fish, & supplies.
Lots of eelection friendly staff
(Translated) Grooming, veterinary, wide range of products .. (Original) Grooming, vétérinaire, grande gamme de produits..
they have a great selection, not much staff on if you need help though, but when you do catch someone they are very friendly and helpful
Extremely helpful with choosing a new variety of dog food. I chose local - with a discount after 10 bags. Next to Cottonwood Vet clinic (Also highly recommended). Good parking.
Great for pets
Best pet store in Chilliwack!!!
Awesome assortment of toys for the fur babies
Wonderful, and helpful. The staff were very kind, and seemed to genuinely care about customers
Employees are very knowledgeable and wanting to help you out. One let us hold the ferret and told us all about her
Went to get get my dog's nails done. It was quick friendly and well priced!
Always friendly and approachable staff, great selection of pet food and accessories.
They had lots of animals in the store, and my kids loved that. From fish reptiles birds and lots of supplies as well
Everything went fine everything we needed thank you very much
Wonderfully knowledgeable staff, and a large selection of anything and everything to do with pets of all shapes and sizes.
Manager is rude, treats staff poorly, and didnt honor a price discrepansy, which is fine but then talked down to me. Won't be back!
Poliet staff
Expensive
To the average person this place looks nice. But to someone who knows what actually good quality care looks like. This place does not meet the mark. Skeletons in multiple fish tanks, tanks with not enough water, reptiles with health conditions and much more. Most of the rodents aren’t even labelled correctly. Please spend your money elsewhere.
Good variety of stuff. Friendly staff. Brand new store as of late 2016
Selection is good but there is a particular staff member that is always miserable whenever I go in there and always seems to have a snotty comment to anything I ask.
Dog rescue adoptions on Saturday when dogs are available from Black dog rescue. Friendly staff grooming and supporting anti kill shelter dog rescue groups make this a great place to go.
Fun to shop in. Very knowledgeable staff.
Came to get some supplies for my fish tank, I love the pond in the store and the way it is set up. Staff was friendly.
Friendly and helpful staff, carries lots of Canadian brands. Competitive prices
This place has lost my business over one employee. She’s rude, obnoxious, and talks down to ppl. I’ve had too many negative experiences with her, this is more than a bad day. Sorry to the other helpful and knowledgeable long term employees I’ve gotten to know. Bosleys, you win.
Very nice staff
Good selection.
Good selection
Great experience! All the staff were super helpful and for us exactly what we needed! Thanks ladies
We are overrun with pet stores! ????.
I've been here quite a few times for aquarium supplies. The staff are knowledgeable about aquarium set ups. I've always got my questions answered and never felt like they were up selling their products that I didn't need.
They were very helpful & a joy to be around????
Great place to get pets and pet supplies. Staffs not the greatest but the 5 stars is for a great layout and great selections of pets. Will be back to pick up my future pets and pet supplies.
Had the rats I needed for my snake
Awesome place and holds beautiful adoption events ♥️
The staff was really helpful, and they really enjoyed talking about pets. Great selection ( I was looking for kitten supplies)
Great sevice
Helpful, lots of selection.
Look for the employee with green hair. She was wicked helping me with my aquarium !!!! A++++
Wide selection .staff was nowhere to be seen however
Good food nice staff
Friendly
Awesome, friendly staff and helpful service, helped us find the right dog food for our mastiff.
Good stuff better deals then other places
Found bully sticks that does not smell... let's hope it's TRUE.
Cheap dog food lots of variety lots of small animal things too.
Good selection
It's OK that's pretty much the best way to put it, nothing great but not bad.
A great store with wonderful staff and helps promote dog rescue groups! Can't get any better than that
Neat, clean and friendly staff
Poor customer service, great products. But i only support places with good employees. Hard to find help here
We go to Mr Pets quite often. The staff is so friendly and they always remember us. We got a bunny a couple months ago and Everytime we come in they ask about him. Everyone seems to genuinely care about their animals.
Mr pets is the only place I recommend to everyone. They have the most selection of anything that you need and will gladly order it for you if they don't have it ! Extremely organized and the customer service is absolutely fantastic ! Staff always available to help you out with everything. I love it there and know my name and always say hi when I walk in the door... Kinda like Norm on cheers ???? I SHOP NO WHERE ELSE !!!
Every single time I walk in to Mr Pet's, I am greeted with a cheerful welcome and offer to assist if needed. I wish all retail companies made you feel that way when you walked in!! They have the most friendly and helpful stuff I've ever seen in a pet store. One day I came in with a sprained ankle and one of the staff members noticed and insisted in carrying the dog food I bought out to my vehicle for me. So helpful!!!
Great staff. Very knowledgeable and caring. Thanks
Good
Very large pet store with varieties of pet supplies (food, toys, treats, etc) The staff is really friendly. Keep it up MrPets!
Prices kinda high for being a big box pet store. Great variety and choice of leashes, harnesses and collars for dogs and cats. Lots of cool fish too.
I find what my pets need..its friendly very helpful
Great staff, great selection, glass tanks not just kits and amazingly, since most pet stores are actually pet feed stores now, this place has actual live pets including tropical fish! This is now my regular pet store. ????????
Very tidy and clean store. Staff are knowledgeable, friendly and eager to help. There was a good selection of products to choose from.
Nice store with decent prices and some local goods available. Staff however has been unfriendly when we've been in. On our last visit two of the cashier's got into an argument about signing us up for their loyalty program. It was pretty embarrassing, honestly. Not sure if we will return.
It was great
Always super friendly and helpful.
Always friendly staff to help us with the rescue cats we transport.
It don't have the gravel bird pads for bird cages or gravel grit to sprinkle on bottom of cage.
Good service good product selection
There was a dead Hamster in the tiny glass display case. Beta fish displayed super low down, low enough for children to touch and grab them when their parents aren't looking. I feel bad for the staff as they are super short staffed, to the point where it took 10 minutes for me to wait in line, just to discreetly tell them about the dead Hamster.
Went to look at Aquarium plants. Such a dirty display. I didn't purchase any. Many of the fish tanks were also dirty with dead moldy fish and fish eating the dead fish. It smelled bad in the store, like dead fish. I am sure, like so many other businesses,they are short staffed but when animals are involved there should be no exceptions with their care and cleanliness. Walked out without purchasing anything. BTW I am not in the habit of giving one star reviews,this is probably my first! The more I think about this,the angrier I become. If this was the situation with dogs or cats or Guinea pig etc I am sure the BCSPCA would be involved. Perhaps they should be notified because after reading other reviews I am not the first to notice or comment about this.
Wonderful experience with our trip out to the Chilliwack store! The staff was very very helpful and patient :) We really appreciated the service we received
Great service
Lots of stuff for your animals
Disappointed with selection and quality.
Staff are friendly but the manager, Jacquie, is rude and unprofessional. The stores loyalty program managing needs some work as we were told multiple different ways of tracking the 12 + 1 deal. We have bought 3 bags of cat food and none of them where even in their system. The manager implied that it was a long process for her to put our bags of cat food into the program- we brought our receipts in for proof of purchase. In the end our bags of cat food have been entered but, it included lots of rude remarks/comments and sighs from this manager. Too much confusion here and it was an overall bad experience. We will be taking our money elsewhere. We will be letting our friends and family know of this.
Friendly and helpful
Great place for quality cat food and a great place to rescue cats!
Great place to wash your dog
Best prices in Chilliwack
Mr. Pets has good selection for your general small pet, dog, and cat supplies, but I come here mainly for aquatics. There aren't a whole lot of fish vendors in Chilliwack so in terms of what's available around here, Mr. Pets has a decent selection of stock. Recently I've purchased stock on two occasions and both times I really appreciated that the staff were very honest about any questions I had (such as: were there any recent outbreaks of fish illness in the store etc). Sometimes their fish stock looks pretty good, but sometimes the stock looks awful. (In comparison, the fish at PetSmart more often look unhealthy than healthy so as far as disease control goes, my vote goes to Mr Pets between the two.) There will be times you stop by hoping to purchase, but it's just better to hold off until they have their diseases in check. Make sure you take a good hard look at the fish before you make a purchase to ensure they're healthy!! Prices are usually fair but it might still be worth your while to price shop. Some species are almost double the price of PetSmart but others are cheaper. As far as Chilliwack goes I wouldn't necessarily say I recommend Mr Pets over the other choices, but I'd still say they're worth checking out.
Little over priced but decent.
Some of the worst costumer service I’ve experienced in my life. I put everything down in my hands and proceeded to drive down the street to Petsmart. Sorry for asking where your dog cages are... spoke to two employees and both where very rude. Save yourself the trouble and just go to Petsmart, better prices too!
workers are knowledgable and helpful, but management needs major improvement. recently got fired from a misunderstanding because management wouldn't be reasoned with. watch out for the old man. management creates a very stressful, toxic work environment, because you can get fired for doing tasks in the wrong order. re: It's not what i wanted to do, I was keeping a schedule. a schedule that I was asked to keep. Also, there was no real discussion. orders were given without any understanding of what actually has to happen. the schedule was discussed with the department head.
This is an amazing place to shop for your pets! You can adopt Cats, Fancy Mice, Birds, fish, and more. Good staff! (Warning: The Male mice love to fight each other a lot lol.)
Absolutely beware of their live plants for your aquarium. I didn't even introduce fish yet and I already had 100 invasive ramshorn snails and 500 detritus worms from their plants. I literally have to restart my aquarium after a month of cycling it all because they have a cesspool of a live plant tank.
Good selection of pet products
Friendly helpful staff
Was very freindly
Much better and recommended than Pet Smart. Cheaper price and different varieties of pet food. Only 4 stars because some staffs happen to ignore you sometimes.
Looking for hummingbird feeders. Limited stock. One variety. Very cheaply made. Unable to clean fully as not able to separate base. Did not buy
Great gropmer
Helpful staff, but prices can be steep just like any other big pet store... I really like some of the staff at this location, makes it worth going in ;)
Very knowledgeable staff
The humans there rock
Staff is friendly enough but I use the washroom and it was gross makes me wonder about the rest
I love to play with the puppy's in the back. And to see the fish and birds and not have to but any of them.
Best place for catfood.
Nice store with friendly staff and great service
Nevet had a bad experience been goimg for grooming and misc. supplies
Always good place to get your pet supplies.
I frequently go there because I get a free bag of dog food for every 10 I buy. But lately I dread going there because of 1 middle age employee that seems to hate her job. She's rude, condescending, and abrasive. She seems to think I'm not worth her time, and responds in a very snarky manor. I don't suggest going to this store, unless you're okay with being belittled.
products and prices are okay compared to other pet stores in the area though work environment seems like it could be better... workers seem stressed most of the times I’ve been in.
Good deals on food etc.. have something for every kind of pet there. Plus adoption area
Great pet store with friendly and educated staff. It is where I go for all my pet needs.
Amazing place to get pet food I couldn't have found a better place to feed my pets oh and Greg is awesome
Low on stock
Great friendly staff very competitive pricing
We bought rats here and one of them ended up being pregnant!!! Big surprise for us! Love the store and checking out the cats for adoption.
Rude staff and i was given a product to help my pet and it destroyed my cage, the next time i went in the staff were extremely rude when i asked about a specific hamster they had. I will never go back.
Warm and friendly
Don't really want to give a bad review but... not where you want to shop.
Awesome . People are really helpful and friendly throughout the store
Took my daughter there to look at the pets and raise her awareness and attachment to animals in general. Asked if we might meet some of the adoption animals and the girl I spoke to said in a rude tone "unless you are going to adopt one now then no!" I believe it is the bond you make meeting these animals that sways you to adopt as well as already intending to know the responsibility of owning said pet.
Great
This store should not be allowed to sell reptials they do not care for them properly i have a picture of a starving chameleon but i cant seem to post pics in the review
I used to come here all the time until my last visit. They have a middle aged woman who is very rude and belittling to the staff she works with. The staff look very stressed and the work environment is anything but friendly. This women needs to be fired for how she treats customers. She speaks over them with a harsh tone, and very condescending. Not approachable and makes snarky remarks when you ask her questions. I'd gladly pay a higher price at boselys at least I know I would be treated with respect.
Ok
Very knowledgeable and friendly staff. Lots to choose from for a variety of all types of pets.
The only place we will go for grooming. They are amazing there. Our dogs love them.
Great customer service. Helpful and knowledgeable
Friendly helpful staff
Its one of the best pet stores, not gonna lie, they have everything from fish to snakes
Staff show great care and knowledge of animals but are also friendly to reptile owners. Can buy live and frozen feeder mice and sometimes rats but the rats are often fairly large.
Everything I needed
Friendly staff, well-stocked store
I have always had a great experiance and customer service everytime I come here, but today was exceptional! I was helped by Skye and James, who went above and beyond to help me find my items today! I was very impressed with their dedication to excellent service and making sure I left happy, great job!
Horrible service very rude little girl with red hair.
A bit to busy but i guess that means its quite popular. Big chain prices but locally bc owned apparently so well worth the buisness in my opinion. Under the masks seams like everyojes smiling and happy to be there!!
Great store! Would love some more social media presence from the chilliwack location as many other of the mr pets locations do with their instagram accounts and I feel chilliwack is missing out on that marketing strategy.
Staff is so friendly, helpful and just plain amazing
Great staff!
Great sélection and knowable staff
Knowledge in some areas
Great service
Helpful but expensive
He was rude the manager and very sarcastic.
Very helpful and friendly. Good supply.
No stock on items we needed , and could not be told when Items would be in stock
Overpriced and stock limited.
Only one person working the floor .waited for half hour by the time I found someone, they said they were off for the day. The fish girl was taking delivery's no help for her
We've always brought our animals to Mr pets for the grooming part of it all . Chantel is amazing and the lady that she had in the working in there with her . Is also amazing thank you Chantel and team for taking such good care of my baby
This store is very nice and spacious, as I'm in a wheelchair, the aisles were very easy to navigate, and they had 3 adorable bunnies right in the front of the store!!! Good prices too!
The lady we dealt with was extremely rude. She was not helpful in finding a solution for housetraining our puppy. She basically told us that our dog will always pee inside the house because she has poodle in her and that she had poodles that were never fully housetrained. I bought what I thought would work, but returned it only because I thought I didn’t want to support this business and went to Persmart and Bosley’s and was treated much better. Not going back.
Awesome staff!
This store does not care for its animals:( The fish are always covered in ich (little white dots all over the body) or fish floating dead in their tanks. This is so sad considering the amount of beautiful fish you have in this store, if only they were cared for properly. The female employee with glasses and dark curly hair who I typically see in the fish department, is extremely rude, and really lacks customer service skills. I have seen/witnessed these experiences over time and just cannot stand this store anymore! Please care for your animals better and please teach your employees proper customer service skills!???? Save your time and money (this place is so overpriced) and choose literally any other pet store in town!
Had plenty of pet supplies. Also a variety of treats
Was there buying fish food and a staff member saw that i was a bit at sea (pardon the pun) so he took the time to ask about my fish, tank size etc and made a great recommendation for me. Good Job!
Great selection of pet foods and treats. Pricing is competitive but definitely more than chain stores. Most foods etc are higher quality than the chain stores so it should be expected.
Always well stocked and super friendly staff. Average prices
There are many different items that are available for many different pets. Also pets and rescued pets up for adoption. Great selection and service there.
There the best
Pet boarding is reasonably charged.
I go here to get mine and my parents dogs nails cut and the girls there are so good with them, our old dog had really bad hips and they always got on the ground to do her nails, so sweet!
Wonderful
Wow! I unfortunately don't recommend getting any fish from this place! Dead fish being eaten, very dirty tanks! I feel bad for the fish! I'm so glad I went somewhere else!
Well stocked store with a phenomenal staff. Always friendly and very helpful. Shout out to the ladies in the grooming department who were great with our pup Ryder who went in to have his nails clipped for the first time. I'd highly recommend this store to anyone . ????
Great staff and always willing to go the extra mile
Boring.
My friend and I were there today and were treated like absolute garbage by the older woman at the till. There was a price discrepancy on one item, and when I pointed it out she was super rude about it and acted like it was a complete inconvenience for her to adjust it. The staff member was entirely unprofessional and openly hostile with us for the duration of our transaction. I feel bad for the rest of the staff here, it feels like a toxic work environment. I liked the convenience of shopping here as I could come after grocery shopping, however my pet supply needs will be met at another pet store from now on.
** sigh ** ...I always feel bad for the kitties in their adoption room waiting for their forever home ! I just wanna take them all home !???? That's why only 3 stars...I hate kitty jails ! ???? Good selection of products for most every critter, ' cept maybe farm animals ! Ha Ha !! Well stocked and the prices are about the same here as most of the other places.
Mr. Pets has friendly staff and a great selection of everything per.
Friendly staff.
Service is great, my puppy loves it there. Got her nails and hair cut last week. Friendly staff
Good place to wash your dog in chilliwack.
Amazing service, friendly attitude. Was in there yesterday, which I have many times before…. Today was looking a jacket for my pug. The girl who helped I believe was a manager of some type, was friendly, kind, and helpful …. And the wasn’t the first time. She was kind to the staff around her and to me and my furbabies, (Only had one of two with me). I appreciated the knowledge time a d care. Will definitely be back!!!! (Wish I had caught her name)
Very good at having all my pet's requirements even the hard to get. Very helpful and friendly staff
Went here yesterday to pick up a power head for my fish tank. First time being here since it became Mr. Pets. Looks like the old store inside. Staff helped me right away and I was out the door so quick, I went back in just to look around.
Jessie has been so helpful and knowledgeable in getting our fish tank going. He knows his stuff!
Good selection but majorly over priced. Everything double price of Dept store pricing.
Terrible service. The last few times I've been in The older lady is rude and becomes argumentative. A lot of the staff dress like slobs not professional looking at all. Worth the trip across town to PetSmart. Went in today to give them another chance after the manage posted that the older lady was gone. Another disapo time t paid for my crickets and the cashier went into helping the next client before going to get my cri let's. Still awful customer service. Will not be giving them anymore chances
We were in the store browsing for dog beds, and after 15 minutes didn't get greeted or have any service whatsoever. Shared less than a dozen words with the cashier when we purchased a bed. Bed was nice tho.
The staff in the fish department are amazing. Super informative and helpful