Here you will see the opinions of real people who consume the services of Sunterra Market, Britannia Plaza (Fish Shop) around Calgary territory (Canada).
At the present the firm receives a score of 4.1 out of 5 and this score was based on 127 reviews.
As you can read, its rating is quite good, and it is based on a large number of feddbacks, so we can say that the assessment is quite accurate. If people have bothered to evaluate when they are pleased, it works.
You know that we don't usually bother to set scores when these are positive and we usually do it only if we've had a problem or incidence...
This Fish Shop is classified in the category of Market.
Had lunch delivered by Sunterra for a meeting today and it was wonderful. Very generous servings...ordered for no leftovers but still had some delicious things to share with others after the meeting concluded!
I'm not lazy, just like having their delicious prepared meals for dinner! Ok and a bit lazy
Nice store, pretty good selection of products! Smaller than I expected though
Baked goods always seem dry and stale. Number of times the bread has had sandy grit inside. Tired to return but they made a big deal about it, said I needed to go back to the bakery to talk with them. Workers often seem in a rush and don't …
Love Sunterra. The deli offerings are delicious, they have beautiful fresh flowers and produce. Good selection of alternative foods and the bakery is also excellent. Their Friday night dinner for 2 is inspired and convenient and I love stopping by at the butcher section for a quick dinner comprised of marinated meats. Staff are eager to help and are friendly.
I like their pre-made meal options as a break from making dinner however it wouldn’t be a full time grocery store for me due to the variance in products and high prices. Their staff is a delight to deal with!
I ordered a carrot cake from here and it was fabulous! I highly recommend it. The lady followed my instructions on what to write on the cake and she had it packaged and ready for pick up when I got there! Very happy with the flavor of the cake and how organized and efficient the service was.
Their desserts are fabulous and usually not overly sweet. They are on the expensive side though, but have good quality items.
Great grocery store, always delicious for lunch.
Wonderful selection--but be warned: it is hard to walk in here and not buy something delicious that wasn't on the shopping list.
Great atmosphere! People are friendly and helpful.
Friendly staff great selection of teas and organic produce.
The people that work in every sunterra are amazing always with a smile
The market place is amazing with good products I enjoy going there for shopping 5 stars
We host many party over the holiday season and there meat is the best quality in Calgary and service is top notch!
Convenient local, however priced a lot higher than your big brand grocery store. Great selection of products.
I like Sunterra because its walkable for me. They have a great selection of meats, veggies and take-away items. It's bit on the pricey side so I don't do my big shops there.
The best bakery I've ever seen. Not that I'm very cultured, but still. And the bread prices were excellent! I bought a small round loaf for $1.49, and it was exceptional. And quickly browsing other isles, I found their prices decent on other items. Would definitely go often if I were in the area more.
Their pandemic protocols are ok, at the minimum all staff I saw were wearing masks and gloves while completing their duties; the sanitation dispensary at the front was full. I find it cramped and overpriced, but the cashier was excellent at her job.
Love the ready sandwiches. Great for fast lunch hour meal.
Great meats and produce. A little on the pricey side, but it's worth it for the selection. Pro tip: lots of parking in the back off 50th Ave.
I enjoy what they have available, great selection and quality products. However, the clientele that shops at this location is very pretentious, self entitled and rude. The only positive interactions will be with the staff. Be prepared to be …
Great place to get unique/high end grocery items, but expensive.
As with all Sunterra locations, this one is amazing. We love that it’s situated in a unique little strip mall that is fun to walk up before going grocery shopping. They have a great selection of treats, produce, baked goods, and meats. They always have samples of their baked goods, and the things they bake are incredibly unique (and beautiful!) You’re likely to find your favourite speciality items here.
prefer the bankers hall location - this place seems dirty but overall love this line of supermarkets.
Love there deli section excellent soup and sandwiches
Good food other than the fact that I found pieces of PLASTIC (>6mm length) in my sandwich.
Fantastic for indulging yourself with a different tasty food, best place with the best samplers
Prices a little high but staff helpful. Fresh produce; catering services; online grocery shopping abd points card. Nice store and I got service with a smile and staff approachable.
Fresh squeezed juice made daily, excellent premade sandwiches and great floral arrangements.
Well of course products are a bit pricey but if it’s made using quality products, then why not too buy some stuff from time to time
From farm to table direct is pretry good, and prices are reasonable on the staples. Lots of high end things also not found at the other grocery stores. Really great customer care also.
Awesome place to shop for fresh produce and a large selection of food stuff. Comparable to Safeway but on healthier larger scale. Upscale shopping
Love this place
The party platters they sell here are over priced, same prices restaurants sell party platters for, but without hosting the party with service, etc. The same with all the regular grocery items and produce, and worse the meat department sells meat for the same price restaurants sell cooked steaks for... Iget it Britannia is near all these mansions and expensive homes but there is also allot of people that live in the area with regular homes and regular incomes too, and after all, you are a grocery store, I realize your not trying to be a cheap grocery store, but Sunterra needs to stop acting like they are a full service restaurant, unless they start sending Michelin Star chefs home with the steaks they sell to cook the food we bought for us!
I really do enjoy shopping here even though it’s expensive. I pop in once a week to buy muffins for my boss. They know me by name and always ask about my boss
Been coming here for years, sad when the checkout person is the only person to help with a smile under the mask, a lil late and please dont say its because of covid, great job to the young lady. Remember questions about your goods should be answered before the point of sale. Thnx.
Great artisan market with a selection of hard to find ingredients. Super friendly staff and kept very clean.
A great store with wide variety of selections especially in baking and ready to eat food items. I mostly come here to try new food items and to get my usual baked goods such as Apple Crumble pie or Banana bread with chocolate. The staff are friendly and provide great services. This place can get cramped once it gets busy due to perhaps lack of space compared to other Sunterra locations, but understandable since this location may be one of the oldest locations.
absolutely brilliant !! am new to Calgary and this market just made me feel like home and the staff were super friendly and well mannered. Love this place!
A very nice and small market. Definitely paying premium for things, but in my opinion it's worth the money considering the quality.
Expensive busy store, small and packed. Watch for expiry dates as I think the staff is unable to do everything. Semi prepared food is nice. Portion sizes is another nice option.
Nice little grocery with a good selection of locally sourced products. Quality is always high and the free samples are fun to try. The bakery is amazing. Only drawback is prices are steep. Recommend for specially items or social occasion meals.
This is just rating their take out sandwich/baguette as that is all I’ve tried from them so far. The market itself seems well organized and clean. As far as the sandwich goes the baguette itself was excellent and very hearty. My problem …
Amazing food!
Good pre-made meals and quality produce. Locally sourced items.
Sunterra is known for premium prices but has a great selection of prepared foods, baked goods and in some locations, prepped meals. The Britannia location has had quality control issues for years and it seems to be getting worse. I keep going back hoping for better due to the convenient distance, but often have to throw out items well before expiry or the most recent issue - pick a half dozen cherry seeds out of a cherry pie after my guests almost broke their teeth. I'll have to go elsewhere for my favorite salads and pies ????
Quality of the food is outstanding. Prices are high, but I often pick up a few items when entertaining. The mango raspberry pie is my fave!. Take the kids.. lots of samples too.
Delicious bakery items and a good variety of pre cooked meals options. Expensive to shop there but a nice "sometimes" treat. The fresh stollen will be a yummy Easter splurge
Great small, neighborhood market. Closest thing to Trader Joe's that I've yet found in Calgary (high praise).
Friendly staff and amazingly cheap prices for the quality of the products
Nice atmosphere and friendly staff.
Salads, soup, cheese and baked goods and most of all produce - my 'go to' place
Fresh, delicious and unique If you haven't been there yet, do yourself a favor and go! They will often have great food samples????
Really nice small market, good assortment of food and fresh made goods. Friendly and helpful staff as well.
Great Market with lots of selection! A must if you are looking to change your menu!
From the minute you walk in the smells are fantastic. Although a very small grocery store, they have always had what I was looking for.
One of the smaller locations in the city, They don't have quite the selection as compared to 12th ave. downtown or the one located in Bankers Hall. Overall, not bad if you feel like grabbing a quick bite !
Great quality but pricey so only 4 stars
I really like this Sunterra Market location.
Great produce, bakery and butcher! Lots of parking.
They have good produce, but pre cooked meals are very disappointing. Had beef cannoli, this time, couldn't finish my plate. I appreciate reply from management at sunterra. I took them up on their offer and accepted lasagna for another pre cooked meal........meal was ok. Issue might be that I was raised by Italian mother superchef. But lasagna was pretty bland, very cheesy and very little meat. You haven't lost me as a customer, just will pass on pr-cook meals.
Love sunterra! Huge supporter
Great layout of the store, friendly staff and great product assortment. Fair pricing and convenient location are icing on the cake.
Love this place. Friendly staff. Great produce. Great butchers. Favorite place fir groceries
This is the perfect one-stop shop for all food and drink... and the baked goods are great too! Plus, the farmer's market-like feel is really what makes this place special.
Friendly staff. Fresh produce and authentic bakery make this my go to market. Ask the butcher what to make if you're undecided!
Hey, Hey..Sunterra is always my favourite place to shop for a change of pace and dare I say a change in cuisine...from their deli, meat counter, pastry there is always something to entice you to take home. Covid safety in place at this location. The staff are pleasant to deal with and helpful in fulfilling your requests. Have found each of the Sunterra locations always fun to go into and spend some time in shopping...
It is always a good place to grab lunch and you have to get the spinach and feta scones. They are so good.
A compact, well-stacked store with friendly service. Bakery items are delectable. Meat and fish was fresh and well displayed. I would definitely recommend this store.
Good service. Compact grocery of all I need
Sunterra market has been in business for over 20 years. Obviously doing something right.
I love this place
We decided to order our Thanksgiving dinner from Sunterra in an attempt to reduce our stress in Covid times. We placed our order in late September, a good two weeks prior to Thanksgiving weekend, with a delivery window of 4-6 pm on the Sunday afternoon. Today, the Sunday of Thanksgiving weekend, we waited. And waited. And waited. Then we called... once, twice, three times and got a different answer where our food was each time. Our food finally arrived at 7:50 pm, nearly 2 hours after the delivery window had closed. Everything was ice cold. Not only were we starving but our stress level was way worse than had we cooked turkey dinner ourselves. Thanks for ruining our evening, Sunterra. Not ordering a holiday meal from you again!
A great place to get your groceries. Certainly higher prices but if you shop smart (aka actually buy what you need...) it's really not that bad. It's the people who work there that make it worthwhile, I usually end up taking at least 45 minutes catching up with my favorites who always treat me like part of the Sunterra family
Unhelpful staff. First in milk section - couldn’t find the milk I always buy here. Asked someone who was fixing up the shelves - he just stared, kinda said - I guess we don’t have it? I could see that myself, I would have liked to know where I can find it, or if you have more, or if more is coming on a different day? Then went to cheese isle - couldn’t find havarti cheese. Asked a lady in ‘bread’ - she also just stared unenthusiastically and said - whatever is on the shelf... thanks. Asked another person, they just stood next to me looking. Just seems that staff are not knowledgeable about products they carry, and aren’t super helpful.
Great place to find that hatd to find gourmet item. Fresh food... take out options for dinner. One stop shop.
Barely worth the one star. The produce section is lack luster, the prepared meals are already going bad by the time they are put out, the staff are unhappy and it shows. I don't see how they can charge top dollar for the same items Safeway sells, peddling such a run down store. Sunterra, level up.
Good place. Great food. Great service
When i went on a weekday afternoon, the quality of the breads out felt quite stale. The deli meal selection was low stock, …
A small, dimly lit local supermarket. Could have received a four star but got my two star because of staff nastiness. Asked her where washroom was. (My daughter wanted to use the washroom.) The staff just looked at me, turned around and walked away. Lol. I went across street and used Starbucks.
Grab breakfast and lunch here all of the time and it’s always a healthy choice and very good. Love the egg and cheese breakfast wraps as well as the turkey club wrap. Staff is always helpful and friendly and all of the free samples don’t hurt either. Parking is a little tricky since the expansion of the mall so do yourself a favor and park on the south side I. The parking lot.
Good and fast service. Cheesecake was a good price. Hope my friends like it!
Love this place! Amazing selection and free tasters!!! Will be back for anything from desserts to meat to jellies!
One of my fave grocery stores in purchasing one of a kind products. An artisan one-stop-shop. A bit pricey though. They always carry my favourite cheese: Irish cheddar infused with Guiness port ????????????
Very nice grocery store the prices are a bit high and the baked goods at this location I find to be a hit or miss but they do have a good selection.
Fresh produce and baked goods. If the aisles are more spacious, it would have additional star.
Yummy food to go as well as groceries.
Large selection of organics from produce to drinks.. hot food is prepared fresh everyday and amazing desert bar and breads. The sourdough is amazing!
High quality grocery neighbourhood grocery store. Meat selection is really above average, and worth the extra cost.
The staff here are incredible always so friendly and helpful. Love the ready to go meals and the bakery (Maybe a little too much).
Expensive but very quaint little Supermarket located in the Britannia Shopping Plaza on Elbow Drive in the city's Southwest. Many gluten free, non GMO, vegan, holistic, alternative, and locally sourced healthy eats and food products. Staff are knowledgeable and caring.
Great little neighborhood market with specialty items and friendly staff.
You can get really quality products. A lot of kind of cheeses that we enjoyed it. I highly recommend it.
Awesome selection, great customer service. Little bit small and cramped. Parking is tough as well. Overall a great store with space limitations.
As always clean and good food and groceries.
Luxury grocery store. Has lots of great items that are hard to find. Sometimes parking can be on the scarce side. Very efficient staff.
Excellent business. Offers many fresh and unique options. Their lunch menu is very good because of high quality ingredients, both the chef prepared hot plates and salad bar are very good. Bakery items are world class. This market is successful because it employs people who care about providing the best products. Have been coming here for many years and will always return.
Food and people that work here are always consistently awesome
Just enjoying the new pot pies with some creme brulee pie for dinner later
Nice market with good food!
Met with the assistant manager, Ron, who was very helpful and was able to get me the information I needed for catering. Thanks again!
Not as good as the others but good location and helpful staff
This place is in a richer area, so the prices are higher. But you get so many unique and high quality goods.Im not doing all my everyday shopping here. But I'm always dropping by to get those niche and interesting items. Great place!
Friendly staff! It's a quaint old store it seems. If I lived in the neighbourhood, I would shop there. As it is, I was looking for a sit-down breakfast as at the Keynote location so I was quick to leave.
Very clean. Really friendly staff. I wish the produce was a little better, then I would rate it 5 stars. I loved the fact that most things were from local sources.
Gorgeous market with specialty foods...come here for the special things because it is pricey!! my favorite being dutchmen dairy choclate milk and their 3 layer carrot cake and the fresh squeezed orange juice...they also have great premade dinner options
There was no kitchen and prices were really high
What good food they sell there, but at the time of paying, 01/31/2020, that disrespectful the two cashier and a very bad attention
Lots of unique and in house made items here. Pricey but you will be hard pressed to find better quality anywhere else.
My visit was incredible. Everything was beautifully displayed. Staff was friendly and helpful. There were at least 5 sample stations in the store. Best bakery!
Bakery stuff is good.. pricey
Sunterra and grown on their own farm the best meat vegetables chicken cheese muffins incredible and I've got to say I have a card great deal!
Got food poisoned by their premade shrimp pasta. I initially thought it had a bad fishy smell only because of the shrimps. But that fishiness became sour? by the next day.. Their facility is quite outdated and nothing really special about this place. But their dessert is pretty good. I guess it's because bakery doesn't go bad as faster?
Christmas turkey dinner was underwhelming. The turkey itself was fine and the banana cream pie (at Christmas?!) was very good, but the rest was meh, except for the odd mix of squash, peppers, and onions which was disgusting mush. Definitely not worth $30 per serving. Giving two stars because of the convenience, but really not deserving of any.
Over priced in some areas. This store seems cleaner since Planet Organic opened kitty-corner from it. Hope it stays tidier.
Such a good kitchen, might be better than home made
The hot lunch items here are delicious and well priced. Especially their soups.
Over priced and small. Dont understand their price on some products as its the same as a big chain.
Really good foods to take home, ready to eat. I find Sunterra has fresh market produce, and good European selections
Very friendly and helpful. Tasty samples.
I have lived in the area for 10+ years and only go to this store when absolutely necessary because of its limited product selection and rather exorbitant prices on fruits and vegetables. The last time I was in they had the back parking lot entrance blocked off (for covid reasons?) and they were only allowing customers in through the plaza entrance. I was physically stopped by an employee for trying to leave after I paid because there was another person entering around the same time I was exiting, and I needed to let them go by first...Apparently I wasn't allowed to walk past another person for 5 seconds on my way out (even though we're all wearing masks)? This makes no sense to me since the employee who stopped me was standing right by the doors/baskets less than 6 feet from all the customers entering and exiting, for presumably their whole shift. Haven't been back since as this experience left a bad taste in my mouth.
I do really enjoy going to Sunterra to shop. This particular location is small and quaint. It offers the average selection of product, baked goods etc. The best part of Sunterra is their quality and selection of meat products. Downside is everything is super pricy. I also always seem to be waiting a long time for help at the deli counter for meats and salads. I will always come for their meat. Meat snobs heaven.
Staff is notably friendly, and the manager is always so helpful! Love this grocery.
I needed a couple of special products. Of course they had them at Sunterra.
It is our go to place for everything, great service and fresh food and pastries. The only minus would be parking, it can get busy for street parking and the parking lot isn't very big.
Love the store! Great place to get meals or groceries.
Very helpful staff
I didn't go in
Locally sourced Produce as well as Protien. BEEF, PORK, CHICKEN...etc. No Game as far as I know. ELK, VENISON, & Free Range Chickens & Alberta HONEY may be available here... I am quite sure that VALBELLO SAUSAGES are Sold @ Sunterra Market which is tottally AWESOME Dudes...LOL????
I'm surprised this place is still in business! I worked in the deli and fresh ingredients are never used! Avoid all the prepared ready to go meals! Those meals are made with meat and vegetables that are about to be tossed in the garbage! Bakery is good!
Have some great prepared foods here and great meats.
Always lots of great healthy food. Extremely crowded on Christmas Eve.
Good selection of stuff, little high on pricing and when I asked the butcher a question he was pretty rude.
Nice community store, with a good selection of unique products. It is not as big as some of the other locations, and the parking can be a challenge, but I highly recommend as a change from the same old grocery chains. They are a bit expensive on some things, but for the most part the quality is better.
Love Sunteera Market and Britannia Shopping Centre. Unique little shops
I've had told this to management more than once. The quality of the food here ( meat and prepared foods and pastas ) is bad. Pasta was expired more than once. Meat sold is not always fresh, with bad colors and smells. I bought some wings fot lunch and they were so hard and old ( mind you I bought them at 12:05 for lunch I'm not complaining about wings I purchased at 9pm ) I had to triple check I wasn't chewing on bones. However the people here are amazing and friendly. A shame they don't control food quality.
My home store, yummy food, selection and awesome staff
Ordered Thanksgiving dinner from Sunterra. I had recently moved, company in from out of town, I figured it would be a stress free way to get dinner. Our delivery window was 4-6 pm. At 6:30, I called to find out where my food was. I had to call numerous numbers and locations to actually get someone on the phone. She told me they were behind but to call back in a half hour if I didn't get my food. At 7, I called and got someone far less helpful. She told me hopefully my food will be there by 8. She then said hopefully by 9. For food that was to be delivered between 4 and 6. At 730 we called again, received apologies and they will pass our message on. 8:22 pm my food arrived. Over 2 hours outside the window. The food was cold, it needed to be microwaved. I was disappointed with the quality of the food, there was nothing especially interesting or flavorful about it. For the price I paid, I expected better. I contacted Sunterra asking they contact me to resolve this issue. I wanted to give them an opportunity to make it right but I guess they have opted not to contact me and do so. Unfortunately my out of town guests and myself were left disappointed and hungry for most of Thanksgiving. I will not be ordering food from sunterra ever again nor will I shop there. I recommend you do the same. Edit: A month later, Sunterra reached out to me. Claudio was very apologetic about what happened and offered to make it right. I am pleased with the response we received from Sunterra and Claudio especially who was very good. I have adjusted my rating in light of Sunterra reaching out to me. I I also enjoyed the food much more this time.
Just a market but really helpful staff
Terrible service. Tried to order a cake over the phone and they claimed that they didn’t make it. After checking online I confirmed that they did. The lady on the phone had no explaination for blatant the lie that she told and basically continued to tell me that they didn’t make it. However, I ordered the cake online and was still able to get it from the same location? A very confusing experience and somewhat frustrating.
Botox place is awesome
Great deli choices!
Bought a egg salad sandwich along with 4 other items. The sandwich had zero butter or mayo, dry as a bone. Not impressed. Teller was great.
Do NOT … no matter how hungry you are buy any of Britannia Sunterra Market’s individual take home meals. They are not edible…. Overcooked, tasteless. Had no issues with meals from their other locations just this one
Great selection of a fresh food. Great selection of unique food as well.
We had a wonderful experience here, which proved to us Sunterra TRULY caters to their customers' needs. In a world of meek customer service, that is seriously refreshing! Lured into the store by their fresh produce and ingredients, we were hoping to get something to eat outside as we walked around the area, but couldn't find what we wanted. The General Manager noticed our hesitation and asked what we were looking for. When we said a panini, he inquired about ingredients, said "okay, I can do that" and proceeded to the grill to make us our paninis. We were so impressed by his initiative, kindness (and of everyone else we interacted with!) and it was honestly the best damn panini. We will absolutely be back!
I've shopped here for years they have fresh produce, a variety of different foods. And I like they're already made meals and sandwiches.
Used to be so great friendly place there to shop, seems no more!
Just had there precooked cabbage rolls! Will not have them again! There was literally no ground beef! at all! Wound up with rice, rolled in cabbage leaf with bland tasting tomato sauce! I do not enjoy leaving a bad review ! The gal I spoke with was very decent! She offered a replacement! This is really the straw that broke the camels back. Have eaten breakfast there many times! That is the best bet! Anytime I try a dish with sauce! the sauce has no flavor! I should have know better before I tried the cabbage rolls! It looked good! tasted awful! Again! It wasn't just the sauce! there was no ground beef at all! nothing ! LOL! see ya
Do not order grocery delivery ! Charged delivery sent half of my list every item sent was marked up and not the stuff I ordered. Completely dissatisfied. Sunterra you can do better . Tried calling and manager too busy shopping to even answer. Not one item on my order was right . One mess up is ok but not nine items !
Very friendly and courteous service
This used to be a place I would go out of my way for. The long term serving staff that have been there seem to be going through the motions these days. Not actively engaging customers and being helpful like they once where. Times are changing and no longer does the service warrant going the extra miles to ship here
Love their selection of food. Bakery is amazing. Such nice staff.
I love the cakes in this market, however the lady assigned in the cake section today is not that friendly,.
Excellent selection of high quality food. Friendly staff
I miss the old Sunterra's service. I struggle at the til to carry my groceries. As I get "balanced" enough to get to the door, as a second thought the cashier asks if I'd like a hand - LOL. I didn't make sense at that point. And then the auto door didn't open - those things are heavy with your arms loaded up.
Expensive. Parkings at a premium. Busy but staff are friendly and helpful. Small store so less selection. Like the reward points for sandwiches etc
Due to COVID, we decided to try their take home Thanksgiving meal kits to reduce the stress of cooking a full holiday meal on our own. We ordered delivery and it arrived on time. Everything was packaged very well and came with clear and …
Always stop in when I'm in the area to pick up my favorites (have converted others too????) Sunterra Spicy feta dip Sunterra Pita chips Dutchman Dairy choc milk Sunterra Bacon cheddar scones *****
Excellent market with high quality meats and pastries.
A nice market, good for a quick visit as well. Usually found thing I was looking for.
Honestly, I have had my last bad experience here. I just picked up a prime rib roast that cost over $200. I asked for it to be trimmed so that I could make gravy. Instead of doing that, they gave me a roast that was trimmed way too much and handed me a separate chunk of fat. Before this, I had been shopping in the store, was rudely shuffled from check out line to check out line, finally paid for my groceries and was chased out of the store by the clerk, accusing me of not paying. Of course, I had. No apologies.
Awesome place to pop in and grab a few things for dinner, with the small space there is always an employee happy to help you with anything you need. However was extremely disappointed in the manager working, she was shouting towards an employee to hurry over a busy area with customers, and while the two young ladies helping me out bag a few items, manager then walked by and snatched the empty bag out of the girls hand. Was an extremely awkward atmosphere and hope Im not there again same time as her working.
We ordered our Thanksgiving dinner and picked it up Thanksgiving Day. The meal was cold - I didn't expect that. I tried to call to have it warmed but the phone wasn't being answered. That's ok. They were busy. The meal - the soup was outstanding, but the only thing that was. The salad was ok but no dressing. The turkey was ok - like deli turkey - the cranberry sauce was canned. The potatoes were a little lumpy and the vegetables were soggy. The biggest disappointment was the dessert. Having been promised pumpkin pie, the pumpkin apple tart didn't look at all appetizing and tasted worse. Considering that the meal was quite expensive, it could and should have been so much better.
I recently ordered a seasonal feast from Sunterra Market, and my experience was so disappointing (both picking up and ordering the meal) that I won't be a customer again. Firstly, I inquired if any substitutions could be made to the meal via e-mail. After three days without a response and figuring things were busy, I phoned to inquire and was given another e-mail address to contact, and was told substitutions were not possible as the meals were pre-made and pre-packaged. I placed an order anyway, and the next day received a response to my initial e-mail saying that substitutions were possible and giving me the choice of two options. I explained I had placed an order and requested a substitution as outlined, but did not receive a response. Since I had already paid and chosen a pick-up time/location (at Britannia Plaza) when I placed my initial (non-substituted) order, I went to pick it up using curbside pickup. Upon arriving, I phoned from the parking lot as instructed and was told they'd advise I was here "right away" and bring my order out. I waited 30 minutes, then decided to go into the store, but there was a line-up due to capacity restrictions. I phoned again from the line-up to explain the situation and that I was waiting for curbside pickup outside, and was told they'd advise that I was in the line-up "right away". Again, no one came out with my order. I made it into the store and was directed initially to the deli, then to a third individual who finally found and gave me my order. I explained that I had been waiting nearly an hour for curbside pickup and that no one had come out with my order, but was barely paid any attention to - the staff I spoke to was extremely dismissive. Unfortunately, the quality of the meal did not make up for the service and a "curbside pickup" wait of nearly an hour, making the entire experience extremely disappointing. After this experience, I will not order from Sunterra Market again.
A huge shout out to the chef and deli team at Sunterra Britannia this past Saturday. They helped me with making a last minute party size lasagna...that was a huge delicious success....as well ensured that my menu had all the complimenting items. Thank you again for the amazing customer service!!!!
Lots of niche ingredients, bakery has lots of great goods, love the cheese selection. A tad expensive. I understand why but I can't make it my regular shopping experience just due to prices.
Sunterra is always awesome. And watching the hipsters is fun.
Good variety and quality. Customer service is great.
Staff are always friendly and helpful, the produce is gorgeous, and the bakery and pre prepared foods are always delicious.
Feels like a small town grocery store with incredibly friendly and helpful staff who genuinely seem to enjoy their work. They have great selection of deli and premade meats, and fresh produce. We typically will go out of our way to go here over Safeway or Sobeys.
Good food little pricy though good quality
I was disappointed with the results of the prepared chicken fajitas mix I recently purchased. The spicing was very good, and so the overall taste delivered; however, they hadn't taken the time to remove the chewy tendon piece from the chicken pieces so both of us got a nasty, chewy bit in our finished fajita that we had to take out of our mouths! Taking the 10 seconds per piece to do this behind the counter would certainly increase the enjoyment and justify the price of the product.
The best place for higher end baked goods and deli meats.
I finally find my butcher in Calgary. Thank you Alex for your kindness and professionalism. You are a great example of really good customer service(soup was delicious).
I love you Errol
It's sunterra so their selection of fresh meals is alright, but the atmosphere, quality, and over priced food is unacceptable. Either get a renovation or move locations because this location is not a reflection of what sunterra normally is.
This place has become quite run down from what it was in the past. I recently bought a cake from the back bakery area and was shocked by the amount of flies hovering around the food. The cake I bought was in the fridge which is sealed off, so there weren't any insects there, but the rest of the area was literally swarming with flies... Bread and pastries out in the open are likely exposed. I've never seen this many flies at an indoor grocery store (especially a sunterra) in my life. I likely won't come back to this location ever again. At least the cake was not too bad.
Good thing I ate before going in there.
Not big store but with big selection of food. Some products are almost like home made and i was able to find out here a lot of organic products or suitable for low carb diet. They have big selection of take away food like soup, pasta, chicken etc. U can collect sunterra points and exchange them later for shopping in sunterra or few different places.
Good quality and service
Got gift basket for Christmas and it has one that expired Dec2nd and one that expires Dec 19th! Check you basket!!
Lots of stock good prices for quality
Great cuts of meat and the staff is super helpful and always happy. Parking can be a pain, but worth it!!
Great ????. Lots of delicious food ????
I usually enjoy going to the sunterra markets but this time was quite disappointing and concerning for potential costumers. I purchased a chicken pot pie and got it ready for dinner, once it was cut up we realized it was pork inside instead of chicken, as chicken was what the packaging said. Make sure to double check meats you can't see at sunterra if you do have dietary restrictions!
Limited selection compared to scirocco location. It’s worth the drive to scirocco
Great market! The staff is friendly and helpful. They've got fresh choices, and well stocked. A little pricy as private markets tend to be but worth it for the in store meats and bakery options.
Only good for a quick visit. Went there to buy dinner and couldn't navigate long enough to find anything I was looking for. Busy, staff everywhere, and cluttered/ disorganized. Staff was friendly enough to give the place a couple stars.
Love this place! Friendly and helpful staff and great food in the restaurant
Went to the store on Sat. Love the cream horns with the pistachios from the store on McLeod. Bought two of them and two mixed berry white choc almond scones. I bit into the cream horn and something was wrong. It was so old that the cream smelled like malt vinegar and the pastry part crumbled. It was gross. This morning, was going to have my scone. Not one berry, not one piece of white choc and not one almond. I will buy my scones from Cobs and find another place to buy the cream horns. So disappointed.
I usually visit their bakery section. Love their sliced & whole cakes. Price has gone up a bit since early last year. Friendly staff and well displayed shelves.
Best chain of food stores! Quality and selection!
Great selection, great quality and even better service!
Friendly staff, decent selection. Prices can be steep but the quality is worth It!
Fresh food & for hot lunch the prices are reasonable. If you are doing your grocery shopping here however prepare to pay a bit more.
Great little market with a lot of local food options!
Why wouldn't you buy fresh meat from the folks who farm as they do it: try theirs & taste the difference. I'm a professional baker & I admire the breads. Staff try hard & Michelle there is their greatest asset
Great selection. Prompt service.