Reviews of Petland Coventry (Fish Shop)

John Gray

Great place for pet lovers! Almost like a petting zoo

Tibor Szekely

Reptile manager is super knowledge.

Cathy Pham

I just got my parakeet last week they where nice and gave me a lot of information which was very helpful so I’m gonna buy another one

Don McLaughlin

Quite location.

Peter Vigna

Helpful, friendly staff!!

My Bird Kiwi

Very bad experience here. I will never go here to get my bird's wings cut, because they don't know how to handle the birds while clipping the wings. When I came here to get my birds wings cut they took them to a room and one of my buzzies came back with no tail at all. They were very scared and nervous as well. Very bad experience.

Bryan Kelvin Macaligar

❤????????????

Tiffany Stewart

Expensive

Travis Shepherd

Refused to take a return on Black Friday when there was maybe two customers in the store. Poor customer service.

Sarah Evans

Some of the staff at this location although not very knowledgable, are friendly and you can tell how much they care for the animals. I saw a kid drop a hamster and while telling one of the staff, they actually did something about it. I was quite impressed. Their reptile department is kinda small, but a good selection of fish and reptiles. Their reptile staff know their stuff! I'll be coming back to this location for my reptile needs. Thanks.

Rick Lanouette

Vary nice new store at deerfoot city

Hans Behr

Jhaniel, Hannah and Kaden are absolutely incredible. They are knowledgeable, helpful, friendly and above all else, take incredible care of the animals.

Stefan Lee Yuen

Really helpful staff. Got everything I needed for our new puppy ????????

Francois Gravel

Great service. Very knowledgeable staff.

Marc Dokkie

Very friendly Staff and a large variety of pets.

OmegaCurry

it's ok

Shane

Store is way over priced

Andre

Had a good area to pet cats.

Eileen Antonio

Petland Panorama: The staff is friendly and always willing to help.

G. C.

Recently bought a small guinea pig from this location (around December 22nd-23rd, I believe). She has been diagnosed with ringworm, a type of contagious fungal infection. The other guinea pigs housed with her are likely to have it as well.

Diwata RN

Very accommodating staff! Bought fish yesterday for my new tank and the lady who helped me was extraordinary!

asma kulsum

I was at pet land yesterday with my cat for his hair cut, the groomer Shelly doesn’t know anything about pet grooming, she doesn’t know how to hold a cat my cat was tortured, may be she is ok with dogs but not with cats very disappointing experience. Store manager is very good.

Shauna Henson

Love this petland! Always great customer service and often some good dog treats on sale which is fun to try!

Laura Croutch

I stop by here quite often to get pet stuff. Staff are always friendly and make an effort to get to know the regular customers. They always have the items I need in stock, but I wish there was a bigger variety of stock.

rishi sund

Nice service

San CW

Want to buy local. Went to get Nutra cat food. They have individual packets on the shelf. When asked if i could purchase a case of 12 ( 24.99 at Petsmart) was told..sure but you have to pay the individual piece price of 2.98 each. So 2.98 x 12...$35....really Petland....thats bad business. Even when I told them I could get it at Petsmart for 24.99, they didnt care, weren't willing to match. So went to Petsmart and bought 3 cases from them. Also sale price of $ 2.oo each.

Kestra M

Came in wondering if they had an older gerbil for mine because his partner had died. They didnt, but were extremely nice and took my info, and surprised me with a call 3 days later saying they had a older gerbil for me in the back that they had got from someone for me! They even emailed me a picture of him and were so kind to me. This place treated me wonderfully.

ChaseMuthaFuckingCage

From the first call, I knew I would like this place. I went in to get my cat a collar and ID tag. A little pricy, for a small ID tag ($15) which is a drag, but you're paying for the engraving to, which is nicely done. All the staff is very kind and helpful. Solid place for all your pet needs

Brian Showman

Amazing service

Kurtis Cleland

Knowledgeable staff, solid selection of pet supplies.

April Dogbe

The best place to get your dog's nails cut???? the ladies there were AMAZING highly recommend

Edwidge Saint Ange

It was good. Selection for cats were limited

Elizabeth Rodriguez

Good to buy all for your pet's!

Trinity Cork

its so much fun and the employees are so helpful!!!

Kristina

Kaden in Fish and Reptiles was AMAZING super helpful and knew what he was talking about.

Roman Sizer

Good fish department, friendly staff.

N. Anthony Gerbrandt

Who doesn't love let's

Kris Weatherbee

Never have been a fan of this chain since I read some of the ways animals were treated.

The Lovely Brain

I just wanted to point out to the person who commented about the small animals, that the hamster water is not old, it is in fact fresh water, and the reason it is yellow is because it’s medicated with tetracycline to help prevent wet tail in hamsters. They get tetracycline directly from a veterinarian. The hamsters are not sick or anything it is a preventative for stress induced diarrhea. As for the rabbits having yellow feet, you will literally find that anywhere. Rabbits are notorious for stepping in their own urine. It’s normal.

Neva Grace

Staff was very helpful and knowledgeable

Dave Stuart

Best place to get you dog a haircut.

Jesse Toporowski

My dogs love getting groomed here.

John Loney

Nice store. Go buy a cat

王凯文Kevin Wang

Has dogs, cats, fish, birds, and pet supplies.

Yvonne Kristensen

This is the BEST store ever!! The staff are patient, helpful and kind. I'm on hold with Hunter for an answer about dog food, and other staff members are checking in on the flashing hold button to make sure someone isn't on hold too long ???? Pleasant, professional and organized with lots of choices for your cherished animals. Love you guys!! ????????????????

Ella

Last wednesday was the first and last time we visit this store. Yes, they have wide variety of products. Yes, they got unhappy fishes. Yes, there are some "friendly" and helpful staffs but there is this EMILY who rolls her eye and shakes her head when my husband said Thank you as he exits the store. And I won't dare to forget it. Please remember, NOT all people who enters the store are expected to BUY something. Like us, we are planning to set up aquariums and thus canvassing is needed for what we had on mind. Lastly, does our kids bother you? Then, this store is not kid-friendly.

yasina bhanji

As usual my dogs love it and try to pee everywhere but staff are good!

Nancy Kamau

Nice place and they let kids to pet the animals

Barry McConnery

Typical PetLand, good selection of pet supplies and help is available if required

Wendy Lybbert

I bring my cat to the groomers here all the time and they are always friendly and great with the animals. I also adopted my cat from this centre and continue to be pleasantly surprised by their knowledgable staff.

travis schneider

We payed with $10 of coins and they counted it for us

David Barrett

Friendly enough. Standard Petland selection (reasonably good) and prices are comparable to other pet food stores. Overall, it's an average Petland, not much else to say.

Annie

good selections

Randall Harriman

Had some of the more exotic dog treats to make my four legged boy happy on his birthday

Johnny Gee

great staff

SILENTKILLER GAMING

Great Clean location! Everyone staff member was busy doing something productive,but still had someone asking if we needed assistance with 1 minute of walking through the doors! Glad the African Grey parrots weren't for sale,because my wife would have bought one for sure Haha!

Trevor Prosser

A good sized pet store that has a great selection of pet clothes, toys, and food. Always fun to bring your pet along and let them sniff around!

Michael Anderson

Pretty much the same as other Petland locations. A decent variety of products and services at somewhat reasonable prices.

Brayden LOL

They let me special order reptiles, A1 service in reptiles and fish.

Mohinder Khera

Great staff

Reagan A

nice people always welcoming. and if you need questions about your pets they are alway there to help

Emily Holowka

The employees always give great information on animals if they see that you are interested in them. I love how they allow you to interact with the animals, like how they let you take the birds out, pick up bunnies, guinni pigs, mice, and hamsters, and they allow you to go in spaces with cats. I love it so much, I came here after I finished my final exams. It is overall lovely and one of my favourite places ever.

Shaunna Aucoin

Shelby was so amazing and patient with my girl Penny Lanes first bath ❤

Peter Toth

Finally found the feeder I was looking for since months.

Jimmy Thiessen

Great place close to home. Has the exact product I buy and they have lots of cute cats for adoption.

Shannalee Ward

Brad is the best! He always is eager to teach a new fish hobbyist like me... and he never seems to be annoyed with my crazy kids.

Rob Fleming

Helpful staff and cleam bright store

Johnny S

Love going there. Super nice staff and I always find what I am looking for

Muse

Brought my cat here in the past for a nail trim and they were fantastic. He is a bit of a scardey cat, but the lady in grooming was really good with him and had it done so quick he barely had time to be afraid. My mom recently brought their giant mutt here to get is nails trimmed. He's very sweet, just very big, which often intimidates people. I believe it was a different groomer but this one was also amazing. She was super sweet and was not scared of him (we've had groomers in the past refuse to work on him because of his size). The store also has a great selection of products and all the staff I've ever interacted with have been really pleasant.

TheComedicEffect

Literally the best petland in calgary

Hoàng Linh Trần

Nice place!

Saba Aghassi

The fish collection was a disaster, the plants are all sad and almost dead. But the staff were super friendly and helpful.

Belle

Good customer service. Called for a specific product and it was waiting for me when I arrived.

Jason Mohawk

Great store, insanely friendly cashier, but a male associate wouldn't leave my girlfriend alone and stood there flirting for 20 mins. Literally right in front of me with no shame, it was hilarious but thanks to him we won't go back, because I found out later she was very bothered by it.

ALEX CONNOR

Shopping for my cat))

Cheryl Z

Nice store

micheal the fox

This store is one of the best pet stores in Canada, they know what they're doing, they give real advice and they can help with more advanced keeping and care for your pets

Elivate55

Went here to get a brush for our dog. Not much selection for grooming products but we got what we needed.

Carlos Mancia

Good friendly service

Murray Lobb

Staff was helpful and they have a wide selection of pet toys.

Darren Crawford

(Translated) On (Original) Na

miss peejay

The staff here are amazing, accommodating and have the patience of saints. I commend the staff for always having a sunny disposition and being available. I have never had a poor experience.

Doc A

Always good :) polite service, healthy food for my cats, and a wide selection of everything I need at decent prices

Andrew John Jexy

Cute animals there

Bichnara Kim

I can't believe staff do not know how old the bunny is. It is your part of the responsibility to know well about his for the best care of the bunny before he gets foster care. I am really disappointed and hope that staff become more responsible for the safety of the pets!!

Jordan Drozewski

Not enough animals but the kids still had fun.

Chad Thompson

One of the 4 people we spoke to had any idea about the products in the store. They were all friendly, just didn't know much about anything.

Jessica Keeper

Manager disrespectful

C Parent

Stopped by while doing errands to shop for some gifts and they don't open until 11am!! What retail store doesn't open until 11?!!! Lost my business, I left and won't be back!

Jason Wingert

I was bit by a bird but, the fact I could be bit by the bird is the magic.

kyla carswell

Seriously disgusting care and upkeep of enclosures! We went in to the fish and reptile section, all the little betas were basically dead and their little cups caked in algea. The large tanks were all low water levels, and also just covered in algea and disgusting fungus. You couldn't even see the fish, and they would surely kill fish in your home. The small animal section was also disgusting. So much feces and soooooo beyond stinky, I felt terrible for them!!!! The staff were ok, some super spacey and not really seemed like they knew what was going on. One staff memeber was on top of the ball interacting with guests. They had a little grey rabbit out, and he was being mistreated by customers while staff watched. Need some work

Olivia Catherine

I visit this place all the time and have adopted a hamster from one of the stores in the south. The place is always fairly clean and the staff are very friendly and some are close with the animals which is nice to see. I also like that they have special need volunteers and let them spend time with the animals and whatnot. I do think there should be more staff makin sure customers or visitors are treating the animals right as a few times now i have seen children messing around with their friends and bugging the animals. But i realize that the staff may not have the authority to do so unless its serious. Also to make sure the animals are socialized properly and less likely to nip etc. Overall agood place just needs some changes.

Craig Berntzen

Awesome place to buy pets and pet supplies. Cashier Carter was helpful and helped me pick the best bedding for my guinea pig.

chantal Liversuch

Good selection of leashes which is what we went for not a place i would go for if i was going to buy food for my pet but for scratching posts for cats yes etc..

Magzz

Love going here after school with my friends, my friends are trouble makers, i'm clean. just love the animals, super cute!

doug richards

Knowledge staff, reasonable prices

Kristoffer Lim

Friendly service and have the dog food I need

Abhishek Kalla

Wonderful staff... Knowledgeable staff... Will recommend anytime....

Jana Cardozo

Clean facilities, very helpful staff who seem to know a lot about pets and their needs. They had small pets there that you could handle and play with. Prices are quite reasonable with the free pet club membership

IWolf D

Great service

Sandrine Ferrero

(Translated) C badly cut and c very expensive so that in the end she did not even cut the grifes (Original) C très mal coupé et c très cher pour ce que c au final elle a même pas coupé les grifes

Nathan Yuen (Bogaboo)

Pretty quiet inside

Jaisoun

Pleasant, helpful staff. Always have nice stories to go with all their up for adoption pets. Each cat comes from a rescue society and is not bred for a pet store. The cat we adopted is super friendly and has a great home now. Thanks again!

Marie Louis

Nice little Pet Store staff is very friendly with great customer service. Good prices on catfood and lots of merchandise.

Stacey Neitz

I brought my sensitive dog in for a grooming the other day. I admit to being a bit nervous as he is a bit of a wuss and it was my first time taking him here. I can not say enough about how wonderful the ladies (Jamie and Shelby) were with him. He looked fabulous and was completely at ease. I then took him to get a harness and a lovely girl, (Sam?) Was very helpful determining appropriate harness size and helping me find a matching lease in the length I needed. While I was waiting for Monte to be done at the groomers I explored the store. I enjoyed all the animals but was quite impressed when I saw the young man, Tyler, was giving 2 kids a bit of a lesson on the conures. It was obvious these kids about 1p yes old were not going to purchase them but they were interested. So he talked a little about caring for these birds and where they came from. He was handling them, it was quite interesting. I may or may not have listened in as it was really good information. Now I have been to pet stores where you feel like the only time they want to talk to you is when you are at the till, this is definitely not the case here. I was pleased to see how well and interactive the animals were, how attentive and knowledgeable the staff was and skilled the groomers are. I will definitely be back.

Musclecarlvr

Lots of cute animals

Juni Perberry

Honestly I haven't been into a pet store in a very long time but the service here was good and I have no complaints. I was very surprised to see larger animals for sale (guinea pigs, rabbits, and bigger animals) as opposed to the direction most forward-thinking pet shops are going in, regarding only displaying larger animals who need rehoming through local shelter programs. Some countries have even banned the sale of animals in pet stores, and for good reason. Perhaps Petland should consider this.

David Johnston

Very polite and friendly staff

Lynne Innocent

The state of the caged animals makes me want to be sick. They needed cleaning badly and were in a poor state. Would never support this store- it was a money grab

Prashanth Sh

If I could I would rate this 0 stars. The groomer we got was shelby. She can't do her job properly. He attitude sucked and she canceled our appointment cause she didn't wanna do it. In the end our puppy looked very ugly after her first grooming. NEVER COMING BACK HERE.

Maxim Lee

I know more about fish than thay do always price check prime its 29$ there 19 at other fish stores

DD Mcgrue

Fair pricing, decent staff, a bit disorganized.

Nicole Frechette

Great service and helpful staff!

Charles Chan

i love the pets here. we must social distance ourselves to protect them

Lewis Who

Love the petland atmosphere. Always get asked if I need help and they are very knowledgeable about animals.

Stephen Stretton

Up

James Baker

Great staff

Anonimous Ann

They are Awesome here!

T DeMelo

I find Petland to be very pricey. The only plus side, is they will gladly accept any fish surrenders. However, it is a double edged sword as they do not give credits towards new fish (ie: I brought 3 goldfish that had outgrown my tank and purchased new ones). That's kinda shady considering they sell the surrenders for the same price as their own stock.

Ronald Bustamante

Fun place to go to play with animals and stock up on supplies.

David Surgeson

Amazing staff and knowledgeable, get my dog food here and have never been lacking for help or service

Ken Graham

Not there

Trevor Leonard

Fantastic service by a couple of very helpful caring young ladies. My son purchased a crested gecko from them and had some concerns. We went in today and left more informed and feeling much better. Highly recommend them for any reptile related needs

Michael Brown

Always good selection

Gaurav Phatak

It's a nice place

Tamarly Hutchinson

Great pleasant representatives

Nick Burton

Pets very well taken care of and friendly staff.

Boyt Tres

The manager doesn’t know how to deal with customer. And doesn’t actively respond quick with the insurance of the dead fish that I heard. This place sucks

Jeff Taylor

I have been going to this Petland since 2005 when I first moved into Coventry hills. I even bought my first dog here 11 years ago, an Australian Shepherd who turned out to be an absolute champion of a dog. That being said Ive tried and tried to like this petland but after years of terrible service, uninformed/ trained staff and terrible prices I have just had enough and am sad to say after my free bag of dog food (I'm at 9 out of 10 on Orijen) I won't be spending money here any longer. I could go off about the multiple examples of horrors I have witnessed here over the years but the bottom line for me is they are ripping people off with their inflated prices I just found out I've been paying $50 plus tax for Carefresh pet bedding for my lionhead bunny that I could have been buying for $27.99 at pretty much any competitor around town. I would be willing to pay a little extra for the convenience of the location but almost double ? ridiculous, its recycled paper...

Ron

It would be nice if they followed the hours that they have on there sighn and on there web sight. Instead of closing when ever they feel like it. Must remember to call there and see if they are going to be there before driving over.

Jethro Carlson

My wife was asked to come in for an interview today and was turned away once she arrived. She was informed of a time to come in and was told on arrival that it was an hour prior. This was entirely an error on the behalf of Petland and would have been acceptable had they at the very least owned up to the fact that they had provided the incorrect time, however instead of any form of apology they denied any responsibility and rudely blamed my wife and turned her away to walk back home in -30 degree weather after she had spent the entire last two days preparing and even set up a baby sitter for the occasion. For anyone who is seeking a job at this location, I hope you get the opportunity to read this review and acknowledge its red flags that address a business that can not keep proper track of time or even own up to their professional errors or treat their potential employees with respect.

Pedro Gimon

Love it

Sean Affleck

Very friendly and helpful staff. Will price match any brick and mortar store. One of the few pet stores with actual pets on display which seem to be well cared for. When we adopted our bird, they made the commitment to take back the animal if things didn't work out which is admirable.

Gaelen Gerard

I have started going here to pick up food for my dog. I find they have a great selection of food. Even raw food selections. Prices are reasonable and the staff is very friendly and helpful.

Amy Gibralt

What is happening to this store? It used to be filled with people who cared about my concerns and now its just ones who wanna sell me items. I was miss informed by a lady on fish knowledge that killed my snails, and the male manager couldnt even help me or replace the snail because HE couldnt find the receipt even though I had bank transations and date i purchaced them with my club pet, I come in for emily and josh as they are the best employees there, and most knowledgable when it comes to fish. But because of this experince I am not coming back no more. This location is not what it used to be.

Sean Furlong

Treats animals bad

smar shed

Nice store

Kin Chan

Always get what we need here.

Jay Merhi

Customer service in this location isn't an issue. lack of knowledge was my biggest concern. I brought my rabbit here to get his nails trimmed after making a phone call to schedule an appointment. When I arrived, I felt like the staff was scrambling to find the right person to do the job and that this was new to them which was a concern for me. Once they found a staff member to do the nail trimming, she was courteous but inexperienced. She told me to follow her to a back room, which was not presentable at all. it had a lot of papers, dirty laundry, messy floor, dirty counters which I think is pretty unprofessional. She had no confidence in what she was doing while handling my rabbit that I had to hold him a few times from being in panic. She could not complete the job due to being unconfident and inexperienced. She was a very nice girl and the rest of the staff were actually rather friendly however, I don't think its in the best interest of a company to offer a service with inexperienced people. This can harm the overall well being of the animal. I wouldn't come back to this franchise because of this experience and would not recommend them to a friend or family. Not to mention the product they carry, isn't the best. Petland overall is a pretty horrible franchise from what I can see. Do not recommend.

CM

I will never shop at Petland again as long as they keep selling any type of live animal, what they are doing is very unethical. They should stick to pet supplies and leave the sale of pets to people who know what they are doing. The staff should not be relied on to take care of animals in a store. The poor animals that they are selling at this particular store are forced to be handled by young kids and teenagers regularly as there are several schools nearby, all while there is no supervision. None of these kids are actually buying anything, so why allow them to handle and mistreat the animals. This store also has a shelf full of Beta fish in their little cups, some of them dead, these may just be fish, but it is still cruel to sell them like that. Just because the fish can 'survive' in a little cup does not mean that its ok.

emeseis1

Good selection of supplies and food. Small fish section, but they occasionally get a rare gem (got one of my original/favorite fish there). We got our bunnies there too, they outfitted us pretty good for being first time rabbit owners. Staff's always helpful and never seem too busy for the customers. ... it's a pet store, you kinda gotta be a good hearted individual to work at a place like this. And as an added bonus, the store's close to my place. Perfect for those 'Awe man, I need a thing for my critters' moments.

Brenda Luk

Clean and friendly staff

Raymond Wong

Animals are treated nice. Staff is excellent

Miles Harding

I waited awhile for help but once i asked for assistance they did everything they could to get my pet ready for travel.

Luis Alberto Sanchez

They're very friendly and helpful.

Justin Casagrande

Had an amazing experience had a woman named Emily help me in the aquarium section she was very knowledgeable on every question I had for her.

Kai W

Great products and service.

Katianne McCloskey

The staff here are always friendly, usually helpful. I do wish they had a way of organizing the food/treats to make it easier to find options without a bunch of additives ( why do dog treats need added sugar?!)

J9 Whatsgood

This place has very friendly staff. Pre Covid, we would go in for various pet needs, the regular staff were willing to let us see the ferrets or something in the reptile department. We really appreciate that and think it is helpful for animals to be socialized prior to people buying them. I also get crickets from here from time to time and am very specific as I have a micro gecko. All of the staff who have helped me-especially one girl with long brown hair- willingly take the time to pick out the smallest ones for me.

Lawrence Chiu

Helpful, friendly and knowledgeable staff makes for a great shopping experience.

Candb

Always like going to say hi to the pets, the staff isn't that weird and I don't feel uncomfortable going there with my pup

Sue Black-Garland

Good selection. Helpful staff.

Ralph Lombardo

Friendly lots to choose from

Jan Groot

Excellent staff and selection of pet foods and accessories.

Louise Elliott

Cold day. Couldn't walk my dog outside, so I took her there. We both enjoyed it. The staff was great. Bought new dog treats

iRiDontKorw

A great store, with a wide selection of products, for pretty much all your animal and pet needs.

Lee Jensen

Very nice staff. Nice store.

CLIFF Hansen

The staff were great.

Lynda Pilson

Had our dog trimmed, great service, fantastic staff.

A j

poor customer service

kyle barkey

Nicked my dogs back end when he was in for a haircut. Dropped him off at 10 am and wasn’t didn’t get a phone call saying he was done. At 2 I called and he was just going in. At 4 still no call so I went to pick up my dog. Everyone had left and locked the door. Who knows how long they had my dog in that cage for. Will not go back.