Here we offer you all the information of real people like you who are consuming the services of Petland (Fish Shop) in the territory of Calgary (Canada).
Now this business receives a rating of 4.2 out of 5 and that rating has been based on 127 reviews.
As you can read, the average of ratings that it reaches is high, and it's based on a high number of scores, so we may say that the evaluation is very faithful. If many people have bothered to leave their feddback when they've done well with the business, is that it works.
You know that we don't usually stop to place tatings when these are positive and we usually do it only if we've had a problem or issue...
This Fish Shop is included in the category of Pet store.
My favorite pet store in town hands down. Always helpful and always have what I'm looking for.
Their staff know fish! They have been really helpful, offering advice as I set up my first aquarium. They gave me helpful information about fish compatibility, plants, maintenance, and best equipment choices. I really like that there is always a knowledgeable staff member available to answer questions or test my tank water.
Very helpful, very professional and extremely organized. Thumbs up
I spoke with Trish, who is normally not on the floor but working in administration. I'm not sure if she's the manager, I was a little distracted when she mentioned it, but she was incredibly helpful. I have an older cat with a kidney issue, and he wasn't eating much. I asked what wet food might tempt a cat, and she asked a lot of questions, which was really good. I hadn't thought that his urinary issues might warrant a different type of cat food, but she suggested a wetter food (lots of gravy) and warned me to check salt contents. In the end I left with a couple different types of wet foods, things her cats liked, and free samples of raw food as well, in case he didn't like the wet food with gravy. I was very impressed with how much she knew and how incredibly helpful she was. If you see this, thank you again Trish!!
Great prices friendly staff and very knowledgeable with any questions you may have
A store rep helped me pick out a Furminator for my pets. Didn't catch her name but she had short grey hair - very friendly and helpful. The store is well stocked, clean and the staff are attentive.
Friendly people. Clean and great prices!
Awesome staff and they have lots of items for my cats.
People were amazing and helped me with what I needed also they make sure all their animals are handled well and loved. They take pride in the pets being unafraid of humans
Bought 2 Betta ????
The staff and service is great and most of the pets seem healthy!
Wonderful, helpful staff, always! Willing and able to accommodate weird requests and best information and supplies for everyday - and moving - situations.
Staff are great and very friendly and very informative!
Friendly and helpful staff, they even walked my dog out so I could push my cart to my truck!
Amazing selection and good prices.
Came in looking for a turtle tank on August 2nd, Brandon and the whole team helped me find exactly what I needed. Extremely happy with the customer service.
Alysha was very helpful with helping us decide what dog food to buy for our mini Dachshunds. Very knowledgeable and cheerful!
Was served by Ana, have to say was one of the nicest visits I've ever had at that store. Ana was friendly and cheerful and pleasant to deal with. Thank you Ana.
Great customer service..
Great selection and nice clean store. Only negative point is it seemed very small, I was with someone in a wheelchair and could barely get down an isle if there was a floor display or another person so I'd imagine a stroller would be hard too. Wasn't acknowledged by staff however it was a busier day so all in all it was an okay experience just felt cramped
Love that my dog can come shopping! We need more places like this in YYC
Love this place, sooo many great choices for all of my pets. You can get items here that you can't find anywhere else. Always friendly and helpful staff.
It was a great store for happy customer service every single employée greeted my family and I when we entered the store whuch is always a great experience to Begin with
We love petland. Every one us so kind and extremely knowledgeable. The staff make sure you have everything you need for your pet and they are the only place tgat walks you to the door on yur way out and opens the door for you. They treat us like family.
They have a good selection and a very good layout. I do wish that they had a bit better prices. It took me a minute to find someone when I had a question but they were helpful.
Good prices and friendly service.
Vast supply of any pet accessory or pet food
You can let the cats or ferrets or dogs. Even the bunnies and hamsters too. Need I say more? However, if you are experiencing stress its a good place to go to pet the creatures and calm down.
Lots of workers so had no trouble getting help and advice. The woman who helped me was very informative and made sure I knew the what's what on starting a fish tank.
I only buy from these hardworking knowledgeable staff. So friendly and accommodating
Staff is very helpful and it it pet friendly
My Recent trip to Petland was exceptional. I found the service to be great, especially one fish specialist named Alex who helped me out tons by providing great advice and helped me pick out great fish for my new tank.
Good stock on Food Brands
They never help or say hello when you walk in. Only place that sells my dogs favourite treat in puppy form.
The staff is very helpful
Fairly well stocked. In strip mall beside many other stores. Good convenient access.
Staff is Great
There are rather friendly, helpful staff working at this location compared to some other locations but more specifically compared to other big name pet stores in the city.
Very helpful staff! And GREAT pricing on fish, 1/2 the price of some competitors, also 14 day guarantee! Can't beat that ???? ????
Pricey & didn't have what I was looking for.
Friendly staff, and they pride themselves on it. Good selection, and the animals are well looked after.
Awesome staff and they are always on top of their animals being clean and we'll cared for. They can be a bit pricy but it pays off in the quality. I also love that you can handle the animals here.
Always fantastic service but there were no birds :(
Good.thry keep everything. Very expensive .all toys are made in China. Huge margins. Canada should start making these things and we should sell .
They have good bird food collection.
It's convenient and has everything you need, and things you don't need but end up leaving with anyways.
Great product selection. Knowledgeable and friendly staff. Highly recommended.
Staff were friendly and helpful.
Great helpful friendly customer service and good prices.
Awesome! I have two big silly dogs Betty White and Miss Sassy Cassie, I brought them in to see Brandi for grooming. She did a great gob, they’re pumped, I’m pumped. They look fabulous and smell fresh and clean, which is good, because they’re divas. The price was what I was quoted, they enjoyed their afternoon at the spa, and meeting the staff that popped in to say hello. The girls and I recommend Brandi, if your dog needs a spa day.
Great customer service, but quite expensive. That said, they have a good customer loyalty plan which brings the costs down.
Literally everyone working here is so nice the manager is amazing and helps me every time I come ! Tiana one of the associates is so great I’m pregnant and she ran up to me to grab my big bag of litter because she saw me struggling I really appreciate everyone here thanks so much!!!!!
Excellent service!! Blowfish Ben was superb when it came to helping out my dad pick out a fish tank and stand as he was upgrading from a smaller tank to a larger one. Very friendly, helpful, and knowledgeable! My dad is very very pleased and happy with his new tank and as are his fishes :)!!
These people love your pet. That's how they greet their customers, as if they all love the same pet. They have trained and experienced staff who always greet you with a genuine greeting. The prices are fair and the selection is full of quality products. My chihuahua loves the attention too!
Excellent staff and environment! My favorite place to go for my aquarium needs
Went in to grab some stuff for my bird and the staff were very friendly, and knowledgable on what I needed
Is awsome! I love how you can pet some f the animals. Only problem is that is you plan of buying a small animal from there and it has been in one of the open cadges it's probably been tramatized by little kids.
Had an interview there today. I've been a frequent shopper at Petland, but I think now I am a forever shopper. Learned a ton today, and gained a bunch more respect for Petland too. Great company, and awesome employees!!!
staff is really friendly and always ask to help you. good customer service a little pricey hence the 4 star
Quality pet food for my old girl! A+++
Awesome Pet store, they have everything you would need
They were super helpful in diagnosing my friends fish tank water and pointed out the exact chemical we needed and recommended the best brand for the job.
Sydney was so helpful, we came in last minute in a hurry to buy all the essentials for two new kittens, and she helped us find everything we needed, recommended a few different foods and carriers, and listened to our needs. She was so sweet and patient even though they were closing soon, 5 stars for excellent customer service.
Staff are friendly and knowledgeable, and the variety of pets you can adopt is plenty. Always come here for stuff for my cockatiel, and fish!
As a store the prices are fairly reasonable and always well stocked. The staff are always super friendly and inviting, with a good basis of pet care knowledge.
Excellent selection of high quality pet food and toys
Really great selection and the staff were really courteous and helpful. Two people offered to help me with my giant dog-food bag and they held the door for me =) good prices, too!
I used to work here as the assistant manager a few years ago, it was a great place and great staff, now when I come in it just bland, there is no charisma or love, they are usually hanging out there, the store looks good and clean so I am not sure who is the one that cleans that place so good for you because your peers everytime Ingo there are not doing anything and like I said I used to work there and there is always something to do, prices are a little bit higher than the competition Site note: I saw Calgary humane society with peace officers going into the store... So that's never good, do better
Friendly knowledgeable staff that made our visit extra enjoyable with great conversation and helped locate items we were looking for
As usual it was a lovely visit to Petland where we got to enjoy playing with and cuddling with some of the critters. As well as stock up on some essentials: Dog food, cat food, crickets, and guinea pig pellets... LOL
Great place to shop for pet related goods. Petland has virtually anything you need. Also, sometimes we simply walk in to pet a rabbit or a hamster. Great place for anyone who loves animals.
Petland has excellent staff, adorable animals, and anything you could ever need for your pets. The staff is always helpful and friendly and the environment is warm and inviting. I love going there.
Found the prices totally out to lunch. $130 for a pet bed? It didnt even have a frame and was fabric and foam. Also many of the cat toys were the same ones as the dollar stores just 4-9 times more expensive (not exaggerating. cat wands with wire and feathers were $18 here and $2 at the dollar store). But it was nice doing photos with santa/the grinch, that's why I give 3 stars not 1.
Friendly, wonderful service, went down eye level made my dog feel comfortable and welcome too
Good store friendly staff
I loved it! It a whole experience.
good service
Friendly service
The manager is incredibly knowledgeable and put up with me asking a million questions, wonderful service!
Great selection and helpful staff, but I found it really expensive.
I wanted to pet the ferret but couldn't.
Great staff! Very helpful and knowledgeable.
Always pleasant to talk to the staff,Very helpful.
VERY HELPFULL GREAT SERVICE THANK YOU FOR LOADING UP.
I like the convenience of this location as it is close to home. The staff are friendly and the store is clean, well stocked and organized.
Love that the hours are longer than most other pet stores - not much in the way of help when it comes to staff
We get all our pet food for our dog here he has allergies and we found the best food here.
This is where we always get our dog food he is on a raw diet and they have exactly what he likes
Fun place to celebrate Canada Day. Visited the exhibits last year. Great for kids too.
My kids love coming here. Unfortunately Covid-19 has made it a lot less fun. No more petting the animals ????
People were really helpful there and nice. They give you time picking out an animal. I recommend going to PetSmart. Just wish the prices were lowered a bit down, overall great store.
I LOVEEE THIS PLACE!!!! I especially love the birds there, a few months ago I went to this petland to get dog food and the next thing I knew a cockatiel was coming home with me! I fell in love with him and to this day I love him, the animals there are well cared for and have good things for sale I totally recommend going there.
The only pet store in Kamloops that had the food my dog likes. Friendly and helpful staff
I was presented with bill twice as big than they said that the grooming will cost because they could not handle my dog - a small yorkie. They do not have an official price list. That let them charge you whatever they feel.
Very disappointed grooming services and even more disappointed explanations that I was given. I do not recommend this place at all.
Good selection, high prices
Ayy it's really nice in there and they all dressed like zookeepers it's lit.
They were so helpful in helping us find everything we needed for our new puppy! Brie, was amazing, she walked us through everything and gave us lots of information!
Awesome place! Great selection of dog treats and leashes etc! Staff is pretty knowledgeable as well! love coming and petting the rabbits!
It's an ok store a lot better than others that have a viriaty of animals and products and unlike other stores thay carry reptile products carry useful good store
Staff were awesome, the dog water fountain in entry was pretty sweet! Prices same as other stores, lots of merchandise.
Friendly staff...only allows essential shopping.???? Wasn't in long and way too expensive.
overpriced but lots of selection. cute hamsters.
Perfect staff and various pets in there. We loved it
Always friendly, extremely knowledgeable staff that are happy to help. The best pet store in the city!
Got our two boys from here, I love them so much. Petland is always great because their pet counsellors are always full of info and are very supportive of new pet owners :)
Very helpful, very kind, very informative staff. You must have a membership to get good prices but since memberships are free its a win win!
I got a cage for my dog Beacuse she kept on chewing it and they where really nice and helpful
Staff are ways friendly and willing to help. Lots of selection. Feels more like a mom and pop pet store than a big box store. Great place
Dead fish, no selection and no staff on to help in the fish dept who knew what they were talking about. As usual, better care of the animals you do still sell is needed.
I like this place most items you would need for your pet is available
Good location friendly staff
Always have what I'm looking for, or willing to order in and always friendly with everyone and my pets
Its a nice petstore but its high end prices for semi medicore stuff. The staff are great. No decent prices on small animal stuff..like double what youd pay at total pet.
You definitely can find all your pet need here.But it's a bit pricy.
Was served by Ana, have to say was one of the nicest visits I've ever had at that store. Ana was friendly and cheerful and pleasant to deal with. Thank you Ana.
Staff are great and we get to pet the little critters. My kids enjoy visiting Petland all the time
I just rescued a Maltese puppy a couple of days ago and he's pretty skinny and has been having trouble eating. We couldn't find any treats that he actually wanted. We went to Petland and the manager Sue was nice enough to spend about half an hour going through all the treats they have trying to find one that Baxter would respond too. Not only did she help us find something that he likes (after sniff/taste-testing about 30) but she is so knowledgeable so I was able to ask her questions about his tear stain problem, his personality and his weight and she had great answers and if she wasn't sure about something she gave me information on how I could find out more. Baxter loves her! He peed in the store (I was so embarrassed) and none of the staff seemed to mind they just cleaned it right up which made me feel even more comfortable. I had a great experience. The staff is awesome. Thanks so much Sue for all of your help :)
Always friendly and helpful service.
The staff are really knowledgeable and super friendly, I'm setting up a tank and they helped with all my needs and all my questions ( I had a lot of questions) more importantly the fish are healthy and the department looks amazing! The whole store is clean and well organized. Thank you to all the awesome staff that set me up with my fluval flex!
Blowfish Ben was extremely helpful to me and my family of 6 when purchasing our first fish. He let me know everything I needed and answered every question we asked. By far best employee there.
Great pet store with less of a chain-store feel than other large retailers. Store is always clean, the staff are friendly, and they carry a good selection of products. I provided kittens a few times in the past, and can vouch that they dutifully screen their sources and that all pets are well cared for and have had appropriate veterinary care. Some staff are very long-term employees, which is a bonus!
Its ok but the things they sell are to expensive.dont know how these stores stay in business .l. Got a rescue cat fod litter a little box feel little toys for the cat cost me almost 450 dollars.
Really friendly staff and a good selection and higher quality products.
Good supply off fish, limited reptiles and mamals. Love that their kittens out for adoption are all from the SPCA here.
Always super friendly inside, have been visiting this place for years. Would highly recommend for service, animals, and staff
What you would expect from a big box chain. Didnt feel the groomer was overly professional. Will try a different place to get nails trimmed.
The staff were very helpful and friendly.
Joe is great, she makes every visit more like visiting a friend's house with goodies to go home with! 4 stars because some visits I have to search out a staff member to get some help. They are hiring though!
Love it. My grandbabies love going there to hold the animals. Just can't get them to leave. ????
Alway take my dog here for nail grinding. She loves the groomer and so do I cause I am more nervous than my dog but she does a great job so I can relax.
A Petland is a Petland; if you've seen one, you've seen them all, but the staff here are so sweet and caring toward your animals that this location feels a step above the rest.
Great service and products
Wow! Wish I could give 6 stars. We went in to get some supplies for a used fish tank, left with a new beautiful tank and probably saved money. Jen was fantastic, very knowledgeable, patient and friendly. She spent hours with us to make sure we got everything we wanted and saved the most money. The customer service was above and beyond top notch. Super excited to start our fish tank!!! Thanks guys!!
Went in looking for a scratch post for my cat. Staff was helpful and they were offering 40% off because another store opened in the city so I was happy.
They have a good selection of products here. It would honestly be cheaper to order off amazon, but I love coming in here because the staff are just so friendly and helpful. They also have lots of cute animals you can play with, so it's a win-win-win situation!
I really enjoy going to Petland I enjoy the help that the staff gives me especially Sue the manager is a wonderful woman she is full of knowledge and she goes out of her way to make sure that you get what you looking for. I'm a French Bulldog breeder here in southeast Calgary and I find everything that I need at Petland for all of my puppies and my adult dogs and their needs. Thank you again Petland
Don't bring your dog there for grooming. They took 4 and half hours to do my dog. She had spots shaved bare on her belly and a bloody paw from a nail cut too short. Too bad, the rest of the staff is great.
Always a great experience
This is a shout out to all the wonderful employees at this store! Petland is our fav hangout when it is cold out and the staff is outstanding to be honest
Super friendly and helpful staff. Pets are welcomed inside. Free treats for the pets!
They do not sell the dry cat food we use, but I had to go through several aisles because there was dry cat food in a few different places, then to find a staff person to ultimately ask. It was a Saturday and it was busy so I extra patience and not being in a rush surely helped! They're a nice bunch of people, even if the store was a bit chaotic.
Awesome experience shopping there. Staff is well organized and knowledgeable
A wide variety of pets and pet related items. Knowledgeable and helpful employees.
Very friendly and helpful service, kids love visiting and always have the right products for our dogs
Staff is so helpful it's almost annoying
Good selection, they sometimes run out of stock on dog food
Great friendly staff. A little pricey but you get what you pay for.
Love this place cause you're allowed to pet the animals. Sometimes you can hold them if theres someone there to assist of course. Good prices too. And helpful friendly staff.
Typical of most Petland stores; good knowledge of cats and dogs. Go elsewhere for specialty pets. Supplies can be pricy at this chain.
This is a few of the fish I've gotten at Pet land the goldfish were 1/2 an inch when I got them.
Great knowledgeable staff. Fully stocked store.
They've got everything you need for a happy pet .
Love the prices i have to buy crickets and supplies for my chameleon and everything at wetland seems to be cheeper than other stores. Also the staff is so welcoming
The staff was helpful and the hamsters were cute
Extremely neat and tidy place . Wanted to test aquarium water. The person who helped us was so friendly and gave us so many suggestions.
When purchasing the mealworm or cricket packages, they are often mostly dead or turn to beetles. It is very difficult to find a fresh batch to last more than one or two feedings. We live out of town and sometimes send other family members to make the purchase for us. In those instances the product is usually worse as they are not as choosy or notice stale/dead insects. Today, I got a full batch of completely DEAD mealworms delivered. I tried to call the store to leave message to make arrangements for another live batch to be picked up. The phone does not accept messages. This is very frustrating and I will be looking for another source for our pet food. This happens so often, I have only gotten 1 good batch out of the last 10 purchases. We receive excellent customer service at the store. Thank you for that. As for the products, please take note.
Always a pleasure visiting here. Staff super helpful and friendly.
Petland was great! We purchased some Aquarium plants, 2 for the price of one, and a couple fish, same deal! Very friendly and helpful as usual ????
Always a pleasure to go here staff are friendly and very knowledgeable
extremely friendly bunch. they have everything and more than you need. they even open the door for you when you leave. i love that they don't sell puppies!!
Fantastic store! The staff is extremely knowledgeable, very patient, and super friendly. They take the time to answer questions, and want to make sure they've helped you with what you came in for - not what they think you need. They work with the Humane Society for their kitty cats, and we have two from them now. They carry a large range of food, and when we needed to switch because of dietary needs, they walked us through all the options, and were very accommodating when one of the options didn't go over well with our pet.
Staff was so helpful and friendly when I picked up a bearded dragon for a friend. ????????
It's a great store generally for most things, they have beautiful and well priced driftwood and cat litter etc, but don't come here for fish. I've bought several fish from them over the past year and every single fish i've gotten from one of their tanks has had a serious ICH problem, if you do buy fish from here you MUST set up a quarantine tank separate from your main tank and treat the ICH or whatever other disease you receive for a couple of months and hope for the best. They do take the fish back with a water sample before 30 days if it dies but you will be receiving another sick fish or a store credit as a replacement.
I love shopping here! The staff is awesome!
Absolutely terrible experience and will not be returning! I was in your store less than a month ago to buy a product and was advised by a customer representative at the counter that the product was $90 dollars given their was no sticker price at the time. I was appalled to find the same product at PetSmart for a third of the price. I will absolutely not be returning because if you scam customers why do you deserve honest business.
Prices are on the high side. However customer service is exceptional… Staff enthusiasm is great. Staff are friendly. The animals that they sell are handled on a regular basis so are socialized to human contact… Which is great. I.e. birds.
The store was so filthy that it makes you want to turn right around and walk out.
Great prices, great quality pet food. Made a mistake of buying from Amazon and pets wont eat it. Bought the same brand in store and pets love it. Very weird but true!
Super helpful.
Great staff who really care about the animals.
The staff are great with all animals, pricing is nothing special. Very convenient pet store having everything you will need and some.
Staff are always very friendly and helpful. Always have everything I am looking for.
Petland is most definitely leading the race in pet stores in Kamloops. fish, bunny rabbits, Birds, reptiles even have a ferret or two. Super nice people who will go out of the way to help. Very clean store never stinks and they allow you to bring your dogs in. Lol
I found EXACTLY what I was looking for. The products are placed very intuitively so what I came in to buy was easily found.
Great C/S everything I am in the store!
One of my favourite places to go!
amazing food no complaints from me
Terrific grooming Salonl
The employees are always so kind and helpful, they really seem to care about the animals and I love that!
They have pretty quick service, and the younger staff are really friendly!
We love the experience we always have. The staff is so family friendly and very approachable.
Great Canadian pet store.
Great place ! Heather knows her stuff when it comes to fish and aquariums
Nice ,clean, my kids love this pet store
Great store with great staff and info.
Was part of a exploring tour. We did 3 pet stores in a row question of doing something on a rainy day. We found the prices very high compared to competitors. We didn't go as to compare quality or brands and probably this was the dividing factor why one item was twice as much. Good selection of food and toys for pets. Staff all dressed like safari people are easy to identify. Parking is tight at front but there is more on the side of the building.
Rude staff, take your business elsewhere.
First greet my husband and I Greeted with how are you GUYS THEN NO ONE TO SERVE IN FISH Department Person cashed out other customer dog cookies with our fish items Plus prices are high Not good experience
Good friendly and prompt service. Always buy the one brand of food for our old cat here.
Everybody who works here is so helpful. And all the animals they have are super adorable.
Wanted to buy a goldfish,manager said no to us because we needed a heater. I explained that we have a 100g tank with heater. I called someone else to help and she called the manager (same lady) and I can hear what they are saying, so lady said we can't sell them to us because they are new shipment(they should put a label say quarantined) ..but the way they talked to me and my two girls like we just came to this country...wow I do feel the racist and Asian hates in petsmart 130ave calgary...racist manager
The staff where knowledgeable and helped me pick out a tank for my future snake
Love this store. Staff always there to help.
Great store. Very friendly, helpful staff.
Carson who assisted me to look at cat condos was very helpful. I maybe back tomorrow to buy one of the two, I told him I wanted. He suggested to put 1 on hold, but I need check a few more places see whats out there first then Ill be back tomorrow morning. Its his day off, but he helped me choose. Great customer service!
They have a buy 10 get 1 free promotion on dog food. I've been coming here for 6 years and they use to hold onto the receipts for you, however they kept losing ours over and over again. We've recently switched pet stores.
Over priced on most items I looked at compared to other pet stores. Manager was difficult to deal with when pricing issues were brought to him by staff. Given that I started by saying if you can't price match that no problem but something seems out of wack his attitude and lack of attention was uncalled for. Ultimately we never even determined if that tank did not have the concerns I had with others I have seen and failed to comprehend the concern (which was present on several display tanks in his own store).
Everyone was really nice there (Including the customers) and there was incredible customer service. The music that they play in the store is also always incredible. There are no Shawn Mendes songs (which I personally do not like) and there was 'take on me' playing which in my opinion, is a very good choice of music. There are animal adoption areas that are just great, the animals are well behaved, there is a big variety of animals, like gerbils, bunnys, birds and in the fish section, there are fish, lizards, and arachnids.
Amazing staff and good care of their animals! The reptile department is always friendly and knowledgeable, they had a leopard gecko starter kit for 200$ which was both an amazing cost and included everything! They had all the proper equipment included and it surprised me how well thought out it was.
Friendly helpful attentive staff. Got 3 guinea pigs :)
Lots of selection, some rather high prices on plastic toys but excellent service and knowledgeable staff. Tap to pay not enabled at this location so I couldn't buy anything. (only had phone with me)
I love leaving my kids here while I'm having an affair. Only down side is that when I leave them there too long they get my kids to phone me.
Customer service at my most recent visit was great. Overall, petland is significantly more expensive than the nearby PetSmart.
Bought a baby lineolated parakeet from them, they were fantastic! Very helpful and knowledgeable
Amazing, Friendly, and Knowledgeable staff. The staff member focused on getting the best product while helping us save money. Highly reccomend this location for your pets needs.
Went in found what I needed no problem at all, pricing could be a little lower to match Pet Smart.
The staff and pets were amazing! Thanks Armadillo Amy!!
My girlfriend and I have been coming to this store for years. The staff is very friendly and helpful, and the animals are taken care of well. They have lots of community involvement initiatives and fun activities such as photo shoots during the holidays.
Great service and very knowledgeable with their animals!
Didn't have product I needed
Excellent customer service, have all you needs for your animals. Love the aquatic section of the store
Still am recognized as a regular customer though I have not been in here for over a year. Dropped by with my kids and service was excellent.
Grooming is always friendly and does a great job
The staff here are amazing!
Great service, staff is very friendly. Would recommend Petland.
Petland in Kamloops is a great place to find all your pet needs. The store is very clean and well laid out. The animals are alert and healthy. The staff are friendly, knowledgeable, and eager to assist.
Friendly staff, very helpful and knowledgeable.
Lots of friendly staff good chat about rabbits but seriously thinking of the ferrets
There hasn't been a time that I have visited that somebody hasn't greeted me at the door, helped carry the heavy pet foods and have given some great advice.
Vary fun to go and eat the animals and thay have grate selection
This is a place you go if you need to feel joy. Everyone is always smiling and kind. It is a great store with a large selection of per supplies for any animals you may have.. and they adopt some animals as well.
Staff is always friendly and helpful. Pricing appears to be competitive. Good selection of higher quality foods.
The best grooming our bernese has had yet! The grooming center staff are personable and conversational. The rates are also fantastic.
Love the birds in here. I usually just go to buy dog food and I never have an issue finding anything or anything being out of stock
Excellent place to visit. Staff was helpful and a joy to talk with. All my questions answered. Great work to the whole team there!!
They have what I need and excellent service
Most importantly the animals are well taken care of! The store itself is clean and nice, it has what you need but is the most costly pet store in Kamloops. As for service, every time I come in Jo provides welcoming and excellent service. I am always happy when I see her there, she is kind and really cares about giving quality service and providing the best products for your pets! The only reason I'm giving 4 stars is because of her hospitality. On the other hand, I really don't like Heather, she is super rude and ingenious. Every time she has an attitude and doesn't care unless she wants to that day. I would give 0 stars for her if I could, and maybe .5 if Im being generous.
Great staff!
Extremely friendly and helpful..
Great service! I just find the prices to be a little too high for their dog grooming.
Went to buy my daughter her first pet
Great staff, you can tell they are animal lovers of all shapes and sizes.
I'm pretty sure everyone said hi that worked there . Great customer service
Was very busy when I went in but easy to find what your looking for.
Great price with great quailty of products and the staff was very good and very helpul and food was also fresh.
Really nice and welcoming staff, however prices are higher than other places in Kamloops.
Friendly welcoming staff, Very helpful
They have lots of variety in products and were very friendly.
Hello. I am really disappointed. They totally wasted my precious time.
Good store for pet lovers.
Great service, cute pets.
The store is clean and the staff are quite friendly. Pretty typical petland.
The workers are very nice and the animals are very well cared for. If you ever want to get a pet I strongly suggest you go there and look! I go there all the time.
Easy to find what you're looking for, good service, friendly staff.
Has questions, got very thorough answers and when the young lady did know about one product. She quickly got someone who did. In stead of giving miss leading or no answers.
Popcorn always hot, good food, pleasant staff
Very great staff, very helpful and informative and complied by covid rules.????????
I go there with my children often for them to interact with the animals. We bought our hamster from there. The staff is knowledgable, very helpful and it is obvious they truly care about the animals. It is always an good and uplifting experience to visit this store.
Super friendly staff. Always fun to hold the animals.
We went to this store yesterday, and saw a black kitten we were interested in. And older employee (Cathy?) told us we could not hold the cat because it had just arrived and needed to settle. When I asked what time we could see him today, we were told that under no circumstances could he be adopted until Monday. My son was very excited about his potentially new pet, and told me not to forget to get him up early on Monday to fetch the cat. I dropped by today to see if I could pay for the cat and collect him on Monday, only to discover that he had been adopted!!! Needless to say, my son is devastated. The manager on duty today kindly apologized, but I'm so annoyed with the woman who lied to us yesterday. Incredibly unprofessional and very disappointing.
Good amount of staff on almost always and you feel like it's ok to be there. I find you feel unwanted at most of their competitors in town.
Knowledgeable, friendly staff. Very clean store. Fish are well taken care of. Great variety.
Great service and lots of good information when deciding on a new fish.
Young gentleman in the fish section is extremely knowledgeable in your quest to setup a fish tank. Overall good experience.
Good prices and selection!
130th staff is so helpful
Have tried to get food for my reptiles 4 times now, never anyone in that department, or they're too busy yapping on their phones. Garbage service.
This place is incredible!!! The staff really knows their stuff, and they're so helpful. There's a real love for animals there, and you'll always find what you need.
This location is closest to home but also very friendly staff. Love going here to see the birds ☺
Knowledgeable staff and fun to take kids to see little animals/pets.
I've never liked the Petland model and even when trying to give it another chance years later (in another province) I am met with the same depressing store layout and staff culture. Hoping (for the animals and patrons) that Petland gets more excited about animals and their importance to humans. It seems like the animals are just a commodity to this store.
Took our dog here after the park one day. Staff were busy chatting but once I finally got the attention of one I was directed to product I was looking for. Lots of parking just don't park directly in front of the store as no one will let you back out.
I had my dogs groomed here. Brandi is amazing. Her personality and just love of animals truly shines through. Incredible service, I will come here regularly to have her work her magic. My pups never have looked better. Thank you for the amazing service and making me feel like family. You will be my go to always, thank you!
Very expensive compared to other pet stores in town. Fish selection is ok, when they have them in stock. Tanks are clean and fish look healthy
Very helpful staff. All the products I need for caring for my fur family. Always enjoy taking my kids there to visit the animals.
always happy to get in and find amazing service , thank you
Great staff and fun interaction with kids and animals very hands on and just fun for a visit.
Really good fish department and knowledgeable staff when it comes to fish pets.
It is Ok and you have to be careful with the deals, as they will give discount based on the regular price and not based on you see marked in bold
Excellent help and a variety of great products for your pet
Not sure why you would turn away a customer instead of honoring online pricing. Drove up from Westsyde for an item I found online. $6 more in-store. Wasted my time and gas coming here. Usually get great service here. But today stood near the desk for about three minutes before one of the ladies chatting with a co-worker came over.
Aquarium staff are very helpful
I love it here! They help with our gecko
Staff helpfull, friendly but no treats this week for our dog, although she thought she would get at the counter, ah bless her.
Helpful friendly employees not sure how the prices compare .
Great place to get your pet supplies, knowledgeable staff that care
Friendly staff. We noticed that prices on the shelves don't match prices at the register. Manager had to adjust prices on all 3 items we purchased
Absolutely Fantastic Customer Service all the time. In the store and through their social media profiles. My daughter worked for Petland in another town and they were an excellent company to work for. Thank You!
It's a typical pet supply store in most ways, which is totally sufficient. But the staff are what makes this place shine. They're super welcoming, knowledgeable and helpful. Product recommendations are spot on as well. Every time my spouse and I go in there we always come out remarking on how nice they are.
The woman on the phone who booked my appointment was very nice and understanding. Agreed to leave my dog there all day. There must have been a miscommunication between her and the woman working the next day and when I showed up twenty minutes after they opened the girl working was incredibly rude and told me I was late and that they wouldn't be able to do my dog. I explained I had her booked for all day to do at their convenience then she conceded and agreed to do her still but again went over that if I hadn't had her booked that way that they wouldn't groom her. I called her about15 minutes later to tell them not to worry about her nails because I had already done them and she told me I had to come back right away to get her because she had tried to bite them. Had to turn around to get her and they still had her tied in the table waiting for me. The older lady tried to be kind but and told me to have her done at home but I then had to explain that I have taken over care of her as her owner is in the hospitable and may not be getting out. They were not patient with her and did not go slowly with her even after my warnings when I dropped her off that she was an older girl and very nervous. Do not take any dog there that you expect will need a patient and slow handler. There is zero tolerance at this location. No issues previously at shawnessy Petland and good reviews. Had her groomed the next day with no issues.
Can find pretty much anything that you may need.
Womderful Christmas Display
They have many pets for sale and the people who worked there were friendly and helpful.
Brandi in their grooming department is awesome. My dog can't see anyone but her as he's a princess. She always does a great job and he comes home smelling great and is super shiny! I now have a second dog, and if you do both at the same time, you get a discount. Good prices, much cheaper than other places for better work. Always bring my pups back to her. *Update 03/03/18. I will only ever bring my pups to Brandi. Even when they're being difficult jerks, she knows how to handle them and they come out beautiful every time. Great prices and great service for grooming.
Had a bad experience and the manager I talked to was very rude.
Very clean and organized. Lots of inventory
This store has the worst customer help I have ever seen, everytime I go there there's always lots of staff hiding in the office and no one comes to help. I wandered around the store the other Day for 15 minutes from dog isle to fish supplies no other customers and no help but at least 4-5 people working there
The kids love coming here and the people that work there always seem to want to help
Great store for all pet shopping needs. Bigger store than their immediate competitors!
The customer service here is amazing! With a great selection of pet food, toys, and accessories at very reasonable prices.
It's a bit overpriced. We got a cat from the CHS and we came here to get a couple of supplies and we saw cute kittens and asked the cashier how much they were and she sad 320 or 380$. But we've never had a problem with the staff. There is this one staff member that is really nice and seems to know stuff.
Great customer service
The staff are very friendly and knowledgeable about the animals and products they have there. Also the animals are super cute and very cuddly
Excellent staff and store! Although once in a while, the bunnies are subjected to very bad living conditions and are mauled and Mishandled by touchy patrons who have zero knowledge of bunny care and handling.
Not a huge selection where actual animals are concerned but great in every other aspect.
Nothing wrong with the place! It's perfectly average, exactly what you'd expect.
I brought my 11 month puppy to get groomed the other day and although the girl did a decent job for the price I was really put off by what she asked me when I picked him up which was “does he not like children” I was shocked by the question as my dog is very friendly, loves everyone (almost too much), and is around people including children a lot and has never had an issue. She said that kids came to the door to watch while he was being groomed and he growled. The way she phrased it was like my puppy was a vicious animal that hates kids? Perhaps she should consider that he was being groomed for the first time by someone he doesn’t know, he’s alone and there’s annoying kids banging on the glass. I was very annoyed and thought it wasn’t her place to try to make me feel like like I had some monster puppy that hates people. She was 20 years old at most and working at petland doesn’t make you a dog whisperer so please stay in your lane.
Staff are always so helpful and knowledgeable about any pet related questions.
By far my favorite petland in the city for fish / supplies. The supervisor is very helpful and she always in a good mood happy to assist. They may not have the biggest selection but make up for it in attitude and husbandry.
A great petland store. They do take good care of the animals. Bought budgies and they were a bit tame already. Just love the way my kids could interact with the animals. In other stores the budgies were kept in a closed cage behind glass which I did not like at all. These budgies were chirpy and happy little birds. Picture show the budgies we adopted.
Great place and variety but never anyone around to help.
Brandi is great my dog looks wonderful. She has been grooming my rescue mutt for for 5 yrs. and alerted me to a brewing ear problem. Love how my dog looks when she's done.Brandi and the dog are both keepers
Was given good advice about kittens and first collars
Tired of this place telling me about the free bag of cat food I could get. Bought food for over 10 years still not close. Will never go back. They are incompetent and annoying. I was mad 2 years ago but needed 6 more for a free one. Never happened. Now I need 10. I give up and hate these guys with a passion.
Great staff very friendly. Nice selection of fish
Blowfish Ben was awesome in setting us up with our new fish tank. As new pet owners we had a lot of questions which were all answered. He let us know how to best care for our fish. Thanks Ben!
So friendly and had everything I needed.
Great selection, friendly staff one of my favorite places to get fish food
Some of the healthier fish and plants in town, and a decent selection of "common" aquarium fish. Great place to start out and they probably have the best staff of all the chain pet stores in town. Managers genuinely care about what they are doing.
The best customer service I've received in a long time!! Job well done, Petland!
I love this place ????????????
Only giving 4 stars because most of the time I go to Petland the staff are very welcoming, the animals are adorable and its awesome that you can interact and play with them. Sometimes when I do go to Petland their staff are no where to be found or if I do have a question about a product I find the staff never let you have your space back while making your choice on if you want to buy the product. The reason I am posting this review today is because this is the second time I have gone in to purchase fish and their was no staff around to help. Tried getting staff attention numerous times but no luck. Sorry Petland I ended up going to Petsmart and the guy at Petsmart ended up being very helpful.He saw me right away looking at the fish and asked if I needed help with anything.
Love this Petland. Staff are pretty knowledgeable!!
We had our 3 dogs groomed by Kyla who did a great job!
Friendly staff and very helpful.
Knowledgeable, helpful, friendly staff
Staff is very friendly and always have what I need in stock.
Will never go back to have my dog groomed again she did exactly the opposite of what I wanted
Kids enjoyed seeing the animals but no one even talked to us
Very helpful staff who love animals amazing selection
Always kind, courteous and professional.
Good service and Knowledgeable staff.
We love visiting the animals when we stop in for pet food.
Nice store but that groomer is a real piece of work! She is so rude and unprofessional! I'll never bring my dog there!!
Visit to pet the bunnies! Clean, animals appear well cared for.
Great place
My wife and I purchased a Bunny from this location and we were extremely pleased with the service and knowledge provided to us by Alex. She made sure we had all the knowledge at hand to decide on getting our Bunny before committing to taking home the little guy. She suggested appropriate housing and supplies and we have been following that advice and visiting her for further advice since. She didn't try to sell us things we didn't need as I openly said we will buy literally anything you suggest. Thanks again for your continued help with our Bunny.
They dont always have what your looking for, but if they dont, they try to get it in as soon as they can. They can even do custom ordering sometimes if they have access to items not normally on the shelf. Their staff members are ultra friendly and helpful too. Massive aquarium section I go through every time Im in the store... cant help it
The staff are always friendly and accommodating. If they dont know the answer to your question they will find the answer for you. They are knowledgeable and happy.
Great service and cute animals. Pet friendly so bring your dog.
Friendly knowledgeable staff, with the animals qell being first and foremost on each staff members mind.
Great Service and excellent selection. I recommend Petland to anyone who has a pet and would like to get exactly what they need for there animal. Haven't ever seen another store like it!!!!
Great place for items and thier dog grooming is fantastic
Staff are friendly and very helpful.
Great place to get a variety of pet food. You also have the privilege of petting a variety of animals and looking at a variety of fish.
Very nice store and friendly efficient staff.
Great service in the fish department. I was very pleased with the experienced staff there.
Atrocious budgie conditions which were even more expensive than at petsmart (6$ more). I felt like I was rescuing the little guy more than I was adopting him.
Great selection, friendly staff, some stuff is a bit pricey,
Price matched Walmart no problem.
Staff very friendly and I found the dog I needed quickly and was on my way. Staff very helpful with my purchase.
I go here for my cats and dog. Friendly and helpful staff.
I love this store... Always clean, almost always has my dog food and if they don't they'll either find it for you at another store or will order it in etc. Prices aren't too bad either. Parking is free and abundant. Employees and management are all knowledgeable and pleasant.
I have spent literally thousands of dollars there and have just learned of an extremely negative experience from a friend/neighbor a day or so ago. There is such thing as "Medical exemptions" and they need to pull their heads out of their hind quarters long enough to realize that they are hurting nobody with their rude behavior but themselves. Lost my business
Been getting cat litter here for ever and a day. Still the same good ol cat litter
Kids love petland. But this petland we were at about an hour... Not a single person asked us if we needed help . Maybe a good thing or we would of left with a gecko, hermet crab and a gerbil
Has everything my dog needs at decent prices
Great staff. Really nice and helpful. Not much variety in fish.
Great service bought some treats for my dog he didnt like them returned them for a different flavour with no problem
They don't have much
Lady was rude. And pushed people away
Very clean. Nice people working at this store. Very helpful with carry out.
With finances tight I truly appreciate the senior discount day once a month! My fur baby is taken care of cuz of this day! Thank you Petland.
So super impressed with the service here .. for two days I was drawn to a certain little kitty and yesterday we finally came to pick her up :) All of the staff was exceptional but I have to mention Ben because he really took his time with me and was so helpful ???? definitely coming back to this location because of Ben and the amazing team here ❤️
We love visiting Petland! Customer service is excellent, a very welcoming place! Everyone greets our Lola with excitement, she loves to visit the other dogs while we are shopping too!
Great staff,good service ???? ???? ????
Great employees who are very helpful. They selection is pretty good, even though their prices may be slightly higher than other pet stores in the area. My kids love coming here and seeing all the different fish.
We had taken out dog in without an appointment to get her nails cut ajd teeth brushed and we were in and out in less than 10 minutes. The staff was very friendly and helpful! Highly recommend.
I went into petland today looking for a replacement fish tank. The tanks were dispersed throughout 3 different aisle and a back wall. I had a hard time trying to find what I was looking for. Pricing for each tank was atleast 10-20% higher than comparable products at Petsmart. I ended up leaving the store 10 min later, without buying anything and without being asked if I needed a hand by a staff member. This was my second visit to this location and the first visit was no better. I will definately continue to shop at Petsmart over Petland on 130th Ave.
great selection..... ahhhh
I will never be a fan of Pet Land. They get puppies from mills. Owners only care about making money. Animal health is last on their list.
Amazing amount of different Dog & cat food They had the food I was looking for for my dog ...honest kitchen great stuff ...????????
Staff are always very helpful and have answered any questions I've had. Thanks.
There a little a pricey on there fish but they have a pretty good selection of fish and aquarium supplies. I recommend going there for selections. for cheaper prices I'd honestly rather go to total pet or petsmart for fish and aquarium supplies
Good people to do business with for new coay and boots
This is where we buy all of our cat and dog food because they have a great selection and the staff are friendly. Seem to always have what I need albeit the prices seem high in some stuff.
Friendly people, you walk in the door someone there to ask what you are looking g for. They don't bother you when your just browsing. Carried my dog food out to the car.
The staff here are always so nice and chatty!
This place is awesome. The staff is so friendly. Best place to window shop and plan for pets.
Sorry I was a client for over 18 year's Kevin the original owner was like my uncle! I work with many foster and rescue groups and I love all animals but after my last experience with petland I will never recommend petland to anyone. After adopting a pet it got very sick so I had to take him back he was so sick they refunded my money but I had asked if he did get better plz contact me as my children love him and would love to adopt him back. No call and as they watched him being adopted by a different family it broke their hearts .... so NO petland does not care about about the families but about their pocket book and I finally realize I have supported a terrible company and will not ever make that mistake again! Petland you have lost all respect in the foster and rescue communitee hope you fix your ways ..... sure your well educated and clean but you need to put your heart and soul back in it
Always super friendly staff. They really know their stuff. Great products as well.
Petland is a great place to shop for your favourite pet. They have everything that you would need and things that you probably haven't thought about.
Great staff. The crickets last for weeks. Great selection
I love the variety of products available. Clean and organized.
Prices can be a bit high but they are always pretty good!
Always friendly and helpful staff and high quality foods for pets
Fairly Hill Creek a place to be staff is a bit hard to find sometimes and all of their fada fish lately have had fin rot still coming back has been a hassle as well as as anyone noticed the Neo and tanks set up for fish everything looks really bright and cool in there but if you look at the fish eyes it's like they're blinded could you imagine swimming around in that bright bright backlight Neo and stuff repeatedly day in Day Out 24 hours a day honestly I think that they have made a lot of fish go blind
Love the selection and especially the helpful staff however I really really don't like seeing animals in tiny cages particularly when a hamster gets more room to play with than a cat because the hamster toys have a better margin than the real cat!
Lots and lots of pet supplies. Extremely friendly staff!