We offer you all the reviews of real people who are consuming the services of Van Pet Food, Supplies and Grooming - Burnaby (Fish Shop) around Burnaby territory (Canada).
At present the firm gets a rating of 4.7 stars out of 5 and that score was based on 127 reviews.
As you can see it has an average rating is practically the best one, and it is founded on a high number of feddbacks, so we can conclude that the assessment is very faithful. If people have bothered to leave their review when they are pleased, it works.
You know that we do not usually stop to give scores when these are good and we usually do it only if we've had a problem or incidence...
This Fish Shop corresponds to the category of Pet supply store.
We love taking Gina to the store..from the variety on options and knowledgeable staff, it’s a great place. Also parking options right behind the store make it easy.
Van pet food supply and grooming are a top notch 1stop shop for all your pet needs. Friendly staff, nice environment, and they take the time to answer your questions, and make recommendations for your needs. I Highly recommend Van Pet Burnaby. They are simply the best!!!!!
Just took Presley for his Santa Paws pictures. Great job on the Santa Room.Thank You
Great selection of pet supplies and helpful staff and owner.
Great friendly service, and if you have any questions about your pets they do their best to answer them or contact you with specialist. also a great location if you are looking to adopt a cat.
Be careful with the grooming. Awful experience. My Pomeranian has a chunk missing out of her forehead (why you’d even take the clippers to a dogs forehead is beyond me), the entire cut is botched, uneven, too short. Only offered a $5 discount. My husband went back and we were refunded the entire amount ($63). See attached photos.
I’ve been taking my cat here for the last few years for regular grooming. Ronnie is always very good with him and pleasant to talk to. My cat is very shy and skittish, but Ronnie manages to handle him and keep him calm without any sedation. I highly recommend his services!
Love this shop and it variety for your pet needs ♡ they have a small adoption area * cats* that will have some sweet faces to see. Their store cat Kacey is super sweet ♡
Best prices around and their hours are super convenient, my go to spot for everything pet!
Very knowledgeable and friendly staff! Always happy to have a chat with their customers
Tamara is the only reason i shop here!
Wonderfully helpful staff make it easy for me to make the best choices for my kitty. (I adopted him through them from the kitty rescue they help support.) Their prices are very competitive and they are willing to take time to explain to me what is needed to take good care of a "teenager" kitty. This year I took my big boy back to get his picture taken with Santa Paws and I got my pictures today. The pictures are really great and I learned that they raised over $1000 that went to support the Action for Animals rescue. What a great store that would do this event to help support animals!
Quite a nice selection of supplies for the animal lovers in this part of burnaby. There is usualy a store cat hanging out which is a nice touch for your shopping experience. Good supplies for dog, cat, small animals
Thanks Ronnie for trimming my British Shorthair's nails! He did it with no sweat, excellent pricing, and great selection for pet food and supplies!
A fantastic neighbourhood pet store with grooming services for both cats and dogs. Free parking in the designated spots in the rear. A wonderful selection of carriers, cat trees, raw foods, and oh so many treats. They also a point system, ask the staff for more details.
Great Store! Friendly staff and so much selection! More than any other store! Much better than PetSmart, which I try to avoid because they deal with live animal transport oh, and believe me those small Critters and birds suffer horribly! Terrible! I'd much rather do my furbaby shopping at this store on East Hastings in Burnaby
Nice clean store wide selection good quality products. Friendly staff and personalized experience. grooming is top notch!!
Ok
Amazing staff and service here. Everyone is so helpful and management clearly cares about what they do. Can't recommend this place enough!
We had heard good things and are adopting a kitty, so we dropped by to pick up supplies. They had a good selection of everything from food and treats to toys for dogs, cats and other small pets. We especially like that they carried non-conventional brands and had a small selection of frozen raw food in stock. The resident cat is very confident!
Love this neighbourhood pet store. Great friendly service.
Great selection. Love their in house cat.
The owner is a nice man and the store is welcoming. It would be nice if prices were slightly more competitively priced.
I've been going to VanPet for the last few years and they have always done their best to answer any and all questions I have and make sure my pup is fed the best food on the market!
Always friendly staff plus a great selection of products for your feline or canine family member. I love that this is my neighborhood pet store!
Has been such a joy to shop at. They've provided me with invaluable information on working with my rescue and has always been extremely friendly and patient with my dog.
Super rad staff and options for my needs, I've been a regular for over a year now, and decided to finally put a review here for them. They are willing to bring in product for a pet they don't normally supply for, that is above and beyond customer care. <3 this sort of customer care.
Good little mom and pop pet supply shop. They usually have an adoptable cat or two, and a resident cat to visit.
Super knowledgeable staff. Always happy to help. I love this place so much more than the big box impersonal stores.
Friendly, helpful staff, great selection, local.
Great small local family run business to support
Van Pet Food is a fundamental part of the Burnaby Heights Community. I feel so welcomed whenever I'm there. I used their delivery services for cat food in the midst of COVID-19 regulations and they delivered my order within an hour of me placing it! They carry a variety of excellent and diverse brands and am especially glad they carry so many local brands.The staff are friendly and knowledgeable. They helped me to make sure I had everything I needed for my first pet. Haven't tried out their grooming services and am a little nervous my cat will be her usual diva self, but if I were to trust anyone, it would be the folks at Van Pet Food. Thanks for all that you do, Van Pet Food!
Great local pet food store. Lots of selection and excellent service.
My favorite dog food provider. Staff is nice and knowledgeable.
Very helpful staff. Good prices.
Love this place
Local pet supply store. Focuses on Canadian made and local options. Great service. Groomer is awesome.
Great service from staff everytime I go. Reasonable prices and a nice selection.
Our longtime supplier. Terrific people with knowledgeable advice, great selection. So glad to have them in the neighbourhood!
Friendly, knowledgeable staff. Fair prices but not the cheapest and not as many sales as the chain stores. Given that, they do have a good loyalty program and I am happy to support local small businesses.
Recently made the switch from another local pet supply store to this one. Impressed by their selection of dog food, chew toys and other accessories. Prices are reasonable and staff are friendly, knowledgeable. Recommend signing up for their free points reward program. Attentiveness of staff depends on who you get that day.
Great selection of pet supplies and free (and quick) delivery is a huge plus. Staff very friendly and helpful. Great selection of Herta cat posts (what we were looking for).
Small enough to find your way, large enough to carry more than your pet needs today
You can find all you need for your pet here. not the biggest collection and variety in treats but still decent and affordable.
Lots of choices for feeding your pet. Friendly staff.
Love taking my dog and cat for grooming here. They do a great job and really know what they are doing
I shop here for dog food, cat food, and supplies. They have a great selection of food (dry, canned, raw) as well as treats, toys, litter, accessories, grooming supplies, etc. The prices are a bit steep but the owner and his staff are very accommodating and (most) are friendly. I trust the owner but do not fully trust the staff as far as advice goes. Not really sure how educated they are in the pet field. I always try to support local retailers so I don't mind paying a bit extra. Lots of free parking and they are open until 7:00 pm most weekdays. I definitely recommend this place over any of the large, chain stores.
Great staff all ways friendly and more then happy to help you.
Have been struggling to find my preferred cat litter in the city. So thrilled to find it here and then free delivery as well! It showed up the same day! Was not expecting that. Thank-you :)
Good stock. Helpful and friendly staff and owner
Always friendly staff with a wide selection of dog food. Not as cheap as the larger stores, but they carry better quality without over-charging which I definitely like.
From 2000-2014 & 11 months ago I have depended on this place to help me care for my furkids. 3 beautiful healthy cats and they seem happy too. The staff are kind and care about the animals they serve. They go above and beyond to help me and I'm very grateful. If I can't find what I want they do their best to get the help I need. HIGHLY RECOMMEND!!!!
We recently got a puppy and visited a handful of the local pet food stores. I’m glad we found this place. The lady who works there is super friendly. They’re very knowledgeable and don’t push you to buy anything. It was a very welcoming experience.
Been coming here for years now! Reward program is great. Reward programs on pet food. Great owners. Knowledgeable staff. My fave pet store compared to chain stores.
Ronnie the groomer is great. I've been taking my terrier mix (not an easy breed) to him for over 2 years now and every time he is well groomed, not stressed out, and Ronnie always follows our requests exactly. Wouldn't take our dog anywhere else!
I like VanPet, this location however, I was the only customer in store yet no 'hello, no 'can I help you find something', no 'goodbye. Just stood there and watched me. Friendly service does make a difference.
Great place and reasonable prices!
Awesome pet store with friendly staff
Great selection of quality foods and toys for your animal friends! Customer service is always amazing! I love Van Pet, I recommend them to everyone!
They got the 3 great P's! ...Great People, Poducts & Prices!
Helpful staff, various products, perfect
Staff and services are fantastic. We have 2 dogs and get regular food/treat/supply deliveries from Van Pet. They respond quickly and constantly keep you informed about your orders and shipping details. Ellen is an absolutely gem! She is always happy, quick to respond and great with our pups (even though they bark at her every time she stops in for a delivery). Van Pet Burnaby is awesome and we could not recommend them more! Thanks for everything!
A welcoming & friendly atmosphere with lovely staff. Always have what I need in stock. Thank you for making my kitties very happy ☺️
Not only are their products very reasonably priced, Paul the owner and his team are always smiling and very helpful. They also have a points system for every purchase which you can use towards discounts/credit on future purchases. There is a resident cat named KC who is a rescue cat! He is so cute and friendly. I wish more places had resident cats! I live in Langley but work all over the GVA so I make sure to stock up on my cats' food/supplies here whenever I'm in the area :)
Great place for cats and dogs but a little expensive OK
Friendly staff and good selection of cat food!
I love this place. First, they have resident store cats that are super friendly. Every time I go pick up food for my cat, I find something new that I think my cat will like. You can tell they really care about their clients and their needs because every thing they carry is top notch. Not only are their shelves stocked full of Royal Canin and Hills Science, they also have an incredible selection of organic and raw food. Looking for a new toy? They got you covered too. It seem like they keep a constant stock of fan favourites, but always rotating in new things to keep it fresh. I can't be happier to find this place for my cat!
Great selection and service. Clean store and free snuggles with a kitty that just found its forever home ????????
Great staff and has all the products you need. Been around for a very long time and is a fixture in the community. Global Pet store, another giant has opened up close by. Won't be supporting them, will keep supporting the local guys.
Very friendly service. Our pup loves it here!
I asked for corn based litter, was told its right there and was given a bunch of hooey about this litter that its supposed to be the best. When i got home, it wasnt corn based, but i decided to try it. Was the worst litter ive ever used. It didnt clump and lasted 3 days for a huge bag.
I only shop here for my cat's supplies. The staff are friendly and knowledgeable, prices are on par with other stores, and the shop cat can often be seen lounging on the counter. Great neighborhood pet supply.
Tara is pretty knowledgeable about dog food
Always helpful. Knowledgeable staff. Great selection.
This is a great local pet store, they're super helpful, stock most things you need, and are really nice. I took a star off though, because they don't seem to stick to their hours. My family and I have shown up multiple (probably 4 or 5) times within 10-15 minutes before their closing time to find them already completely closed (gates across, sign in, locked and no one in sight). Just be aware before you drive across town to get to them, that it's best to show up well before closing!
Always friendly.
Lovely independent pet store with friendly staff!
(Translated) The Korean boss was very kind and he explained very well, so it was very helpful. There are many types of products and they are well organized.???????????????????? (Original) 한국분 사장님께서 너무 친절하시고, 설명도 너무 잘해주셔서 도움이 많이 됐어요 제품 종류도 많고 정리도 너무 잘되어있어요????????????????????
Excellent customer service - prompt responses and delivery! Highly recommend.
I have to agree with Seth. The groomer knows what she's doing, you can see by the quality of her work. They would not give an animal a flea bath unless it was absolutely necessary. I brought my medium hair domestic to her , who was an indoor/outdoor cat as well. Sure enough he had fleas, as would most outdoor cats who aren't properly maintained for by their owner. She taught me ways to keep him safe from fleas such as, flea drops or flea collars . And even showed me ways to handle and care for him while treating him. Groomers that don't care wouldn't go through the hassle of showing customers that if they didn't care. Definitely coming back, great service , very knowledgeable and awesome staff!!
After the tough search for a pet groomer that also grooms cats, we're so happy we found Ronnie! As first time pet owners, it's been challenging finding services that we trust. Ronnie was very friendly to our cat, patient, and did a thorough and effecient groom (we were done in less than an hour!). He talked us through the entire grooming process and was very informative of grooming care. On top of everything, you can also tell that Ronnie really cares for his clients, which made the entire time feel comfortable for both myself and our cat. Thank you Ronnie!
One of my favourite pet stores. Friendly helpful staff and a large selection of pet supplies!
Excellent product selection and service. I was treated to great recommendations and samples when selecting a new dog food. Same-day delivery is available in the neighborhood.
The cat food we buy is the lowest price I've seen from any pet store. Staff is always friendly.
Ronnie was great giving my senior cat Choochie a much needed Lions cut. She seems so much better for it. It took me months to make this decision and I am so glad it is done.
Awesome grooming
I am very grateful to be here, A special shout out to Ronnie who has been absolutely amazing in grooming our cats. The price is very reasonable and great service. Thank you Ronnie!
Friendly service and great pricing on pet supply, not to mention exquisite grooming skill at reaonsable price!
The main lady that works here is very passionate and helpful. I simply tried to buy nail clippers for my cat and she asked me if I had clipped his nails before and showed me how on the cat at the store. Every time I ask a question about a product I receive much more info than I thought there was. They promote local and natural products here and give great advice on them too. I shop here regularly and couldn't recommend it more.
I've been taking my Persian kitty there for a few years now to get annual lion cuts in the spring. Keeps him happy and cool in the hot months and he's surprisingly chill while the groomer does his work. I've had nightmare grooming experiences at other places so I'm happy to have found a dependable groomer here and for a decent price too! :)
Not professional..
Over the past 2 1/2 years I’ve had nothing but the best experience with the groomer Ronnie .. he is So patient with my dog and always takes his time I highly recommend This groomer and store for all your pet supplies..
Paul and team are super helpful
Helpful stuff. Cozy little store. Good selection. On the slightly more expensive side.
The gentleman who groomed my cat did a fabulous job. Quick. Gentle. Very caring. Lilly my cat and I thank you very very much. Would highly recommend
From outside I thought that the store was small. Contrariwise it is pretty big with a great varieties of food and toys, even for small pets. I was pleasantly surprised and defenely this will be my pet store from now on. My pets really appreciated my visit at Van Pet Food today! The lovely assistant cat at the counter was a plus!
very helpful staff, with diet needs for the labradoodle we were fostering. We will come back soon.
Helpful and friendly, good product selection. The pets always know when I have been shopping there and are eager to look for their goodies.
The owners are lovely. The selection of pet food and supplies are amazing. Lots of things that you wouldn’t find at PetSmart
Ronnie did a wonderful job giving a lion cut to our princess cat, Lynxie! It was nice for us as well as we could stay with her while she got her cut - much less traumatic for her! Highly recommend! We’ll be back! Kathy, Andrew and Lynxie
I love going here. Tamara makes every visit great!
Great mom and pop store with friendly service, and occasional kitties to say hello to.
First time getting delivery from here tonight, very happy and pleased with all the products being fresh and easy to order online , and the lady included free roll of dog waste bags, and buy one get one free goats milk! Very friendly service and arrived on set time! Very happy customer and dog! I will be ordering here again! Thank you for the good products and service!
We have been shopping here since we moved to Burnaby and the service is always great.
The owner was so nice, answered my questions without being pushy. Plus the kitty is such a sweet boy, 10/10 would pet again
Very attentive and kind staff who are willing to go the extra mile for you and your fur babies. Reasonable prices and they seem to be having more sales! Came in on Sunday- it was very busy but the Young lady who helped me made sure had everything i needed and was very knowledgeable
Cat and dog accessories food and grooming on site
Great service. Good prices. Good selection. Reasonable hours. What more can you ask for? How about dog and cat friendly atmosphere? How about grooming services on site? How about kitten adoption on site? How about Santa photos for your pets? yeah, they got it all.
excellent pet grooming
Made a visit to Van Pet Food for some treats and toys. Was very upset to see that their store cat seemed to be very unwell. His eyes were watery and one was for the most part kept closed. He seemed to be in pain. When I inquired with the staff member (a younger guy) he seemed to kinda shrug it off saying "we think he has an ear infection". When I asked if they were going to be taking him to the vet, his response was very uncaring saying "probably". I am VERY upset to see that not only is the poor kitty sick, but it seems they aren't doing anything to take care of him. VERY UPSETTING!!!
Great shop , I get all of my pet food and supplies here. Excellent service and selection. Kasey is the store cat and is a sweetie! Also an adoption center working with action for animals in distress which is great.
A great local place for all your local pet needs. I like that they carry local high quality food brands and they offer sample packs if you ask them. Super helpful with any questions and suggestions so highly recommended especially if you're local to the area.
Long story short - I love this store because of Tamara ( I hope I spelled her name correctly)! First we went to this store was ~3months back with our 9 week old golden retriever pup Gina! Given that this was our first dog ever, we received the much needed support and guidance from Tamara that we did not expect. Every product that she has recommended us - from food to toys and chew toys- our pup Gina has absolutely loved them all! Today she recommended us a harness for leash training and boy did it work wonders! Like us, Gina also loves to see Tamara every time we visit the store. She gives us tonnes of practical tips that have proven more useful than a puppy class! Great store..great products and a staff member like Tamara who goes way beyond regular customer service.
I came in for the first time today and received excellent service from both of the young workers, Thank you VanPet!
We took our big Norwegian forest cat in to be groomed by Ronnie the groomer at van pet He is an amazing groomer and person. So good with animals and did a great job on our big kittie who has a lot of fur. He’s funny and courteous and so good at his job. I highly recommend his services and Van Pet is hands down the best pet store in Burnaby
Have a good selection of food, treats, apparel and toys!!
Awesome store, staff, and service! I highly recommend this place for all of your pets needs. Tamara has been great with me as far as cat food recommendations as well as recommending a great vet to bring my cat too. She is really quite knowledgeable and very helpful along with the other staff members there. Don't go anywhere else, come here for pet food and knowledgeable staff.
We are so happy we found this place. We have taken Lulu and Bella several times to Ronnie and it always has been a great experience. He puts our two girls at ease, and makes them feel comfortable and relaxed. Ronnie always goes the extra mile which I very much appreciated and our two pups always look and smell amazing afterwards. If you love and care about your pups as much as we do, I highly recommend Ronnie :)
Staff is knowledgeable and kind. Good selection of products as well! Would recommend.
I have been buying my kitten and puppies food here since I adopted them. The customer service is exceptional. I have to say, the store manager, Tamara is outstanding. As a nervous new puppy and kitten parent, she went out of her way to educate me on the different types food, treats and supplies that I would need. She always takes the time to explain things both in person and over the phone. This is why I continue to come here even after I moved further away. She genuinely cares.
Second visit taking my long haired kitty to see the groomer Ronnie. He’s very attentive with her, and sweet talks her while still getting everything done. First visit we just did a trim of belly and bum (to prevent dingleberries lol!) and we were impressed. Second visit I requested a more overall trim, without going into a lion cut. Ronnie did a great job, my cat looks like she lost a few lbs of hair alone. I will definitely continue using Ronnie as our groomer, it’s hard to find a reliable cat groomer.
Always been good. Been a customer for nearly a decade.
Great pet store. Adopted my cat from here also.
Caring staff and the service is always excellent.
Our got to place for all our pet needs in Burnaby! Casey is the official mascot he welcomes everyone with a purr & a smile!!
Used to shop at Tisol or PetSmart. After one visit, this is now my go-to store for my dog. All the best Canadian brands, and very helpful staff :)
Great local pet store
I took my little dog there to have her nails clipped and they were very gentle and quick. The staff are very helpful and pleasant
While it is quite possible that the Grooming is competent with dogs, she should never be allowed to deal with cats - EVER - we took our long haired kitten, just under two years old to this place as she had some matted fur, and asked her to basically untangle it and shampoo her.. Over the phone she told me she would have to trim the cat's nails for her own safety. I thought this was a bit odd and explained that our cat was an indoor/outdoor cat, and needed her claws for her own safety. This woman told me that she would only snip the points of the claws, so I reluctantly agreed. I dropped our kitten off and was told I could pick her up in a couple of hours. Later, when I picked her up, I could not believe it. Our long haired kitten had been shaved like a poodle, and had been obviously traumatized into a whimpering wreck. The woman told me that our cat had been infested with fleas and that she had given her a flea bath.. While I was still in shock by the sight of our cat with this hideous poodle cut, and the worry about having to deal with an infestation of fleas in our house and on our other cat, she talked me into buying a whole whack of products. What was supposed to be a $60 simple grooming, had turned into a $130.00+ disaster. When I got home we discovered there were no fleas, either on our other cat, nor in our house. Examining the kitten she had shaved we found out about the claws. They had been cut back so far as to be barely visible. Bottom line: Do not let this person anywhere near your cat. At best she is incompetent to deal with them, at worst, she may actually hate them.
Have been getting my cat’s food and litter delivered from here for a few months now and the service is incredible. Prices are competitive and selection is great. Highly recommend.
Lovely independent owners that are very nice and helpful. The cool cat on the front counter gives me a cool vibe of the place. This is my go to place to get dog treats/food.
Great pricing, lots of products, and excellent customer service. They allowed us to exchange a feeding bowl that wasn't right for cat without problem. They will even deliver if you order ahead of time.
Selection isn't the best. But staff are friendly. Wish they had more Raw food selection for cats.
We have been coming here for the past few years to get our cat groomed. Ronnie is so friendly and great at his job. Highly recommend!
Staff is very helpful, wide selection of everything my pup needs, at low prices. Highly recommend!
Amazing staff and great selection! From the employees to management it's very obvious they go the extra mile here and care for each animal as if it was their own. If you need proof look at the store cats they are comfortable and friendly with every person who comes in. Always a pleasure shopping here and if I'm ever unsure of anything the staff take the time to explain everything and the reasoning behind it
Sorry I know I am late writing a review but I just want to say thank you for the groomer Ronnie did such a good job on my cat Jessie back in March. He allowed me to stay with my cat the whole time during the grooming just to calm her down and Ronnie did such a good job on my cat. Thank you Ronnie!
The review above...seems to be an extremely incompetent pet owner. The cat as mentioned was matted, the majority of matting if brushed out would create bald spots and could cause follicle damage, THE GROOMER DID THE RIGHT THING by shaving it short, since the owner obviously did not comb or brush their cat and get the cat comfortable with the basics of grooming. For you to put all the responsibility for your lack or care for your own pet on the groomer shows just how ignorant you are as a pet owner. Also I am sure it was a LION cut and not a poodle cut. I dont know this business, or have any experience with this business. But your review was so bad I had to speak up to your crap review. My suggestion.....get a clue. $60 is a great deal for your cat which I am sure did have fleas if you are not using a monthly preventative. FLEAS live outside dummy! then feed and jump off they don't live on the animal....idiot!
Just moved to the area and needed to find a new groomer for my furry dog and came across this gem! My dog is a mixed pomeranian thus his fur can get a little wild but the groomer, ronny, was so great! He was so warm, caring and attentive to detail. My dog came into the shop looking like a homeless disheveled mutt and left looking like a handsome, full time employed pup. It has been 3 days and he still feels so soft and smells so clean!
The lady who has 4 cats and a head full of knowledge is like my very own Cat Dad go to expert. She helps me with every question I have. I’ll never need another Pet Store.
Van Pet has been an essential in our home for many years, we love Tamara and how much knowledge she has and has helped up greatly navigating through our various pets. The recent upgrades in the store are great, it's clean, bright, and just modern. Their selection is great and they have something for ever pet in the household. Will continue to go back for years.