Reviews of North America Pet Store (Fish Shop)

Trevor Defehr

Owners were helpful and knowledgeable. Good selection of different fish, the lady there helped us pick out the right combination of fish that wouldn't kill eachother for the size of our tank. They have beautiful tanks there I haven't seen anywhere else and I would love to buy.

Martin Meesho

Lots of fish,good prices,friendly and very helpful.

Raymond C

Been coming here for years, but the owner seems to be quite unwilling to help and rude lately.

david poon

(Translated) The price of fish here is too high to be consumed by ordinary people (Original) 这里的鱼类价格太高，不是一般人的消费

Geneviève Chong

Clean, beautiful little store with a small but good selection of fish and aquarium supplies. Lisa goes out of her way to help customers. Note: the store closes at 6, not 7, from Nov to Feb.

Travon Hart

Very well laid out. Fish are hearty and I did not notice any dead. Their plant selection is very healthy looking and lush. Sorry for not taking photos!

Enoch

the price is okay, but really clean pet store

Andy Luu

Good selection and prices

Eddie

Knowledgeable and clean place.

Nathan Funk

So good, as clean as a lab. Great selection and service. Had a really nice time there and am completely confident in the quality. Nice space, where the aquarium are.

Kiera Bonifacio

Completely discriminatory. Do not recommend unless you want to feel completely out of place.

Liza Whittingham

Great selection of fish and good prices!

Mr Escapades

I think the girl /owner here is just rude!

T G

Great all around selection of aquariums,product and fish! Very clean and organized store. The owner is also a very nice lady. I still have the fish in my aquarium that I purchased from her 2 years ago!

Steven McGivern

This store is always a pleasure to go into. Great owner; place is always bright and clean; good prices and selection.

Irish Anne

No warranty on livestock. The store is more on the smaller end compared to other aquatic stores. Limited types of livestock. The lady comes across as unfriendly and rushes service. There are many other stores that has more selection, better service and price. I don't see myself going back unless necessary.

Quinn McCallum

This store has a good selection of supplies and equipment, and often stocks interesting species. However, I would NOT recommend purchasing fish here, as both times I bought fish (tetras) here they ended up having Ich (White spot disease).

Arash Tabarestani

Nice collection of fish and aquariums, bought few giant size Amano Shrimps

Sean L

The store was very clean, clearly laid out. The lady at the front was pretty quiet, not overly interactive. She did help us find a fish once asked, but didnt ask about how we were going to take care of it, tank suitability, nothing. My wife is really into marine biology and volunteered at an aquarium for several years. Both of us thought the fish were kept in tanks with the barest minimum of care. No substrate for anything, mislabeled tanks, and there were many fish that looked quite unwell. The prices were also very high. I would not recommend this store to anyone if you are looking for healthy fish. Their prices for food, decor, and such weren't too bad.

Elbireo

Wonderful clean fish store with all the tanks spotless. I've never had any fish from here get sick or die like from other pet stores. The owner takes exceptional care of the fish and also has wonderful quality fish and products for them.

Cosmic Debris

If you've got fish it's great. Any other pets forget it.

Daniel Hall

They had zero customers in the store but still ordered me to wear a Cough-ID 1984 virtue-signalling mask during a heat wave? No thanks. People need to stop believing the hysterical Covid PROPAGANDA and actually get a grip. The average age of people who die with Covid is 82.4 years. EIGHTY TWO POINT FOUR YEARS. No one that old is buying fish in your store.

Willy Zhou

Sells a variety of fish, and fish products. Friendly and polite, also speaks Cantonese.

Adam Welch

Beautiful healthy fish, clean shop, good prices and helpful staff. Cant ask for more

James Huck

Surprised as this store has good selection of Aquarium equipment and Fish, compared to it curb appeal. definitely worth a visit for Fish/Aquarium stuff.

Dial A Style

This is always our go to place, they have a wide variety of fish and products, the store is laid out nice and very clean. The lady that works there is super nice and informative.

Raymond Chan

Not too much fish stock to select from

Jeremy Chan

I’m sorry for being inpolite. But they gave me a hard time

Bela Yeung

Nice breed esp. goldfishes. Recommend this place if you need to fill the tank.

Eatman

Place is simple and tidy. Tanks are very well maintained, quality fish. Would shop again

Wayne Chew

This is my closest LFS. I'm kind of surprised by some of the reviews on here. The owner is OCD about the cleanliness of the store and the tanks. It shows in the quality of the livestock and plants. It is a smaller store so selection is limited, but still quite good for it's size. There's a lot of Asian specialty fish like goldfish, Koi and Parrot fish. She might have the best pricing on schooling fish like neons in the city in groups of 10. Last time I was there she had some beautiful Arrowanas, and variety from glofish to pea puffers. She carries most brand names, but some of the really interesting items are actually the offshore tanks and supplies. Really inexpensive rimless packages for well under $100. Generic foams and maintenance supplies compare to online pricing. I was surprised to see people complaining about the pricing here. I've never seen anything outrageously priced. In fact, I've been really happy with the value of my purchases. She is a literally a one woman show, and with distancing and people waiting, it gets hectic, but I think she does a good job of serving the customers. She catches the fish, packs the plants, packages the dry goods and she's also the cashier. If you're in a big rush, you may want to go on a weekday when it's less busy. She turns over a lot of livestock so the displays change quite frequently. It's definitely worth a visit.

Andy Pham

Good place to find your fish

jackie lehman

Very clean store! Well kept fish and good variety. When I came in the staff was helping another customer and talking them out of buying a fish they really wanted because the fish was too aggressive for their tank, which I live to hear when staff are not just trying to sell you something. Staff was friendly with me and helped pick out a few fish that would not get too big for the tank I have. Very nice selection of healthy live plants at a good price. Not over stocked with random junk like some places have... Kept tidy and inventory is all very well stocked with a few options. Will be going back more for my fish needs!

Wendy

Great selection of fish.

1 1

Shopped here for years and never had any issues. Always found the owners to be friendly but quite. A fair selection that always seems to change. One of the few places that has Cherry Shrimps and Lobsters/Cray Fish. oh and beware of snails on the plants!

Alysia Lynn

We purchased four rummy nose tetras and a cory here and shortly they all started to show signs of camillus worms. They ended up infecting our whole tank after having the hardest time getting rid of them. Finally, a treatment of Levamisole HCl got rid of it but not after nuking most of our tank. Would not risk purchasing from here again.

Stuart Ho

Nice looking shop. Very clean tanks. Large selection of specialty gold fish. Good variety of tropical also. All fish look healthy. Typical cheap fish food available. The good expensive ones are on a different shelf.

gary wong

Nice clean store. Friendly staff. Unfortunately not too much fish stock right now which is the problem at every pet store.

Mex710

They have lots of fish ,plants and aquarium equipment for sale.

Linda Terrier

Unfriendly staff; lots of staring at you for browsing. I came in looking for goldfish but they are all low quality and some clearly sick; some bigger goldfish in the back are sick and dying. Heartbreaking. Would never buy here. All supplies are super expensive: JL aquatics in Burnaby is cheaper and Aquariums West has higher quality, healthier fish. I don’t understand the five start reviews; they all must be new to fish keeping.

Eat Pant

The owner is very kind and the shop has a nice variety of fish and aquatic plants.

Amanda Azzopardi

Lots of fish. Great selection of food. Friendly staff.

Kai Drummond

This is a very good freshwater aquarium shop. Fish selection is limited, but it has a great range of water quality products and decor items. The staff was friendly and helpful to me, and the whole store is well-laid out and spotlessly clean. The only thing I would change is to give the fish some hiding places; they seemed a bit stressed out. At least their tanks were very clean, though. I will definitely return.

T Rachelle

So cool

Papa G

This is a great store. The lady that runs it is very nice and very smart and knows what she's doing. Good prices good product. Very healthy fish tanks

Gourmet Doctor

The owner/storekeeper is always polite and says hello. They have a good selection of fish and the tanks are spotless. Good prices too. I go there every couple of months and stock up on supplies.

Yomad Hike

Lisa was amazing with the fish selection. Got my first glo fish here . Good selection of stocks and fish food and decorations as well.

Mathieu Y

Nice fishes

Alexie James Valeriano

Very good vairity of defferent fresh water fish.. A little on the expensive side for price

Jack Day

I’ve been there bunch of times now and have always found them to be helpful and have some great pricing on selected fish/plants/etc.. They have a lot of gold fish and supplies. They use central water / filtering system that assures the greatest chance for success of buying happy, healthy new fish. The tanks and store are clean and the fish are well fed. They have a lot of specialized/ acrylic tanks and other equipment you just can't find elsewhere. For some of the other commenters: Some fish do not do well if purchased separately. For example, schooling fish need to have a group of friends to stay active and happy. If you can’t fit any more than one or two in your tank the aquarist will understand the chances of that particular perches will not produce good results anyways. Then the customer will not return for that reason. However, better that, then a dead fish as well. Customers will expect the store owner to be accountable for losses on the back end... ~However, these are animals, not shirt buttons. Any good aquarists will want to assure reasonable placement for the product they sell and the animals whose care they are in charge of. Many pet stores (like the SPCA) require an adoption agreement be signed before they allow a person to be considered for the placement of animals. Far too many people are unknowledgeable and selfish and ignorant. And think fish are less deserving of their very intense and specialized requirements. Any aquarist should know that store owners do not raze the fish they have for sale. Most fish are in store tanks for less than a week. If one was to travel alongside a fish’s journey to your tank, I'm sure you would be surprised they made it at all! Some of these fish were swimming in a lake 2 weeks ago and are now having to live in conditions not very conducive to their wellbeing and what they have been use to all their lives. Don't be surprised if you find a few fish just don’t make it, or in the case of locally bread fish, where nature is not allowed to weed out the weaker ones, you end up buying a few straight up duds in the first place. I have never been to a fish store yet where I purchased fish/plants/ invertebrates and had 100% winning happy fish every time that never died. It happens... We don’t go buying a box of apples and never expect to get a few bad ones, either.. So relax.. Consider it part of the price before you buy!! Explaining it to the store owner in most cases will net you some value down the road... You should also consider you may have to cull a few here and there and some my show nice at the store but soon get sick from all the stress, develop expensive illnesses that you now have to deal with and or destroy... Please keep in mind, this is not the store owner’s fault, or the wholesalers or the importers or the breeders or the fisheries or fishes... It’s your fault!! Yes, that's right!! YOUR FAULT!! Because YOU decided to take fish out of there natural environment and keep them as pets for your personal and somewhat selfish needs.. So show some respect and responsibility for your lot in all this and you will get along with the people and this hobby just fine..

Arthur Jin

This is a good place to buy fish, their tanks are kept relatively clean (some are a bit dirty). The tanks all have live fish, and there are no dead ones, and they have a wide assortment of different types. I came that day to check out the goldfish, and their fish are quite good quality. They do lack assortment a little bit but they have good quality fish. They also have a wide variety of cleaning tools and ornaments, and fish tank for sale. Those are quite nice as well. This place does lack parking a bit.

Sheridan Mohammed

Lisa is very charming and knowledgeable. I have been visiting her shop for a few years now and really like the wide array of decorative and aquatic equipment she provides. Her tanks are always clean and the fish and plants never carry snails!

Jeremy Glass

Great selection and quality goldfish, often quite big. The store is well cared for and they order in interesting fish for their customer base.

Darnet Caducio

Not really okay we bought there because we are so close but can't even exchange one we just bought disappointed.????

Santa Prasad

The owner is very helpful and nice we sent some time in there not very big but still. Great selection of equipment I would say drop by and take a look.

alan alan

PLEASE NOTE: BEWARE.... NO FISH WARRANTY WHATSOEVER. Purchased many community fish $$$$$$ Over 3 decades of owning aquariums I'm diligent on maintaining peak water conditions. Less than 24 hours, one of the fish was lethargic and died. All of the other fish I purchased are thriving and healthy. No efforts in making this situation right. Instead, I was blamed for killing the fish. I offered a sample of my aquarium water quality to verify that my water conditions are not the cause of death. I was told the death was possibly due to my water conditions. A cost of a single $13 fish has lost a paying and recurring customer. I support locally owned businesses, but this is one that does not deserve my money. Be warned........ Majority of all aquarium store fronts provide 24-48 hours of warranty to display confidence in the health of their fish they sell. Instead of rectifying the situation, I was blamed. Pitiful customer service for this day and age.

Arnold Carino

Very nice, Well organized, Very clean and good price on fishes and ornaments. Will come again for my hubby fix. They just need to work on there website and everything is good.

Deeva Cee

The lady stayed late to help me yesterday. I've come here for years and many places like PetSmart won't help you within a few hours of closing. I prefer to come here a little out of my way, then to waste my money in box offices with undependable staff, hours and access. Thank you for your constant work in helping the fish community thrive with ease in access and price.

P Mz

This shop is really underrated, they have a good selection of accessories and fishes for the home aquarium hobbyist.

Mexx

Very nice lady and very clean store

Sydney Lauren

Never coming back here!!!! Extremely rude service.

potato potato

The lady is not friendly :(

Brad Ancelet

Excellent quality fish, some very interesting species that you don't commonly see in other fish stores, the plants are of excellent quality as well. Very clean water, well looked after fish until they go to they're forever homes. The lady who works there is very knowledgeable about what she's selling. Highly recommended!

Raine P

Very clean inside and fish well taken care of

effellbee *

The owner is Lisa and she is a total sweetheart! She is always happy to answer my questions, never rushes or condescends to me. She is honest and never ever tries to sell me something i dont need and has even advised me against buying something that wasnt necessary . She takes great care of the shop, always clean and the tanks always look clear and great. She has very nice real plants at very good prices and good array of food etc... i highly recommend North America Pet Store.

Thom Teed

The owner is friendly. The shop is spotless. She gives good advice and stocks many kinds of fish. Her aquariums are well made and I haven’t seen them in the big box pet stores. A must see place for freshwater fish and supplies.

Nicolas Cantin

Really clean tanks and good prices

Brian Beaumont

By far the best friendliest store in the area. l will shop there for fish and supplies any time.

Peter Rafuse

She has a good selection of fish

Brian Ly

Very helpful. Thank you

Veronica Soliven

Very good. I've got beautiful fish with reasonable price.

C M

Great little neighborhood aquarium store. Although I find selection a little lacking, but a great place to pickup small supplies and the usual basic fish. The store is clean, and the owner is friendly. I picked up some shrimp + plants months ago, and they're doing great.

Chris Cheung

It is a store for freshwater aquarium hobbyists. It is not really a pet store like Petsmart which sells dog food & cat food kind of stuff. Stuff you should definitely buy from this store: 1 - freshwater live plants - All their plants are beautiful and they have a show tank for all their live plants. The plants are healthy and in high quality. All the plants are under $10 so it is probably the best place to get your live plant. Not a lot of selection though 2 - The hardscape stuff like dragon stone, lava rock, and Mopani woods - The dragon stone is priced at $1.99 per lbs and Lava rock is $2.99 per lbs. A medium size Mopani woods are under $20. If you are in the aquascaping hobby, you probably find those prices are unbelievable. The fish: Well, all the tanks were clean. They did not decorate the tank at all so it didn't look too appealing. Fishes were mostly healthy. You can get fishes at the price about 30-40% lower than the other store. The fishes I bought there are so far so good, no disease whatsoever. I talked to the owner and she said they did quarantine the new fishes for a few days. They added Furan to the quarantine tank to remove all the stress related disease caused by shipping (she said "Yellowish powder" so I kind of figured it out it was Furan). The service: Well, it is sort of a mom and pop fish store. Most of the time I only saw one people running the whole store, so don't expect too much from one person. The owner was nice enough to get me the fish I want exactly from the tank full of the same type of fish, and let me check the fish under the light even though she got other customers waiting. Aquarium and other gears: They don't carry any popular branded aquarium like Fluval, Marineland etc. Their aquariums are mostly from Asia or China. Well, I would say you should get your tank elsewhere unless you want to try some new stuff. Store policy: I saw the sign "no refund no exchange" at the counter. I never attempted to return/exchange stuff from that store before so I don't know how it works. I had some bad luck before buying sick fishes from other stores and they died overnight. Most of the time I didn't bother bringing the dead fish to the store and asked for refund. It just not worth the time and effort considering the dead fish was only few bucks. However, I did return the fish 2 times at Petsmart and had my refund (no point in exchanging because they would get the replacement from the same infected tank). They just gave me the refund without asking me anything at Petsmart. If you want to have the warranty for your fishes, you should get your fish from Petsmart only (not even Mr. Pet) I would recommend this store to the freshwater aquarium hobbyist. You should definitely check it out.

John Chor

Good service and reasonable price.

Anderson Chiang

Best aquarium store in Vancouver. The store lady patiently waited while my kids made their first purchase. Lots of fish selections and aquarium accessories. My kids can’t wait to visit the store for their next buy. A must visit place for fish lovers.

Daryl Warner

Well packed with much pet items

Melanie Harman

Wanted to buy a fish there and the lady informed me that she would only sell me that fish if I also bought a female fish, I have a show tank and it has no females as well as I don't have the room for a fry tank. There were no signs informing me that I would need to purchase not one but two fish and that I would need to get a male and female. Her excuse is that no one will buy the females. Maybe next time she shouldn't order females then? Just a thought as they have now lost out on future sales from myself and my friends. The employees attitudes were poor and rude and it was not a welcoming environment.

Doug D

Clean enough store...though some of the fish I was interested in buying looked to be having breathing problems, so gave them a miss. I did end up buying 3 bloodfin tetras. Two died later that afternoon, the third one the following morning. I called to them to advise and see what their policy was. She advised me they don't guarantee their fish...and if I had my receipt, she would sell me replacement fish at half price. What a joke. I will certainly never shop here again. Buyer beware. Especially with other pet stores that stand behind their product....Fantasy Aquatics just up the street and Noah Arc in Kitsalano.

Edward Urmeneta

Clean fish store with a nice selection of aquarium plants as well.

thomas wang

(Translated) I often buy tropical fish here. The owner speaks Cantonese. . (Original) 常常在这里买热带鱼。店主说粤语。。

Tony Chan

Clean store and the water in their tanks are clean and clear. Good variety of fishes and supplies.

Kyle Rockenbach

It was kind of expensive but the lady there was extremely helpful.

Trisha Dugoy

Service was very friendly!

Joseph Yuen

Very friendly