You will see the reviews of people like you who know the services and products of Montana's (Fish Shop) in Brooks area (Canada).
As of day this business receives a score of 4.1 stars out of 5 and this score has been based on 127 reviews.
As you can read, its rating is really high, and it is based on a very large number of reviews, so we may think that the assessment is quite accurate. If people have bothered to leave their review when they've done well with the service, is that it works.
You know that we don't usually bother to give feddbacks when these are good and we usually do it only if we have had a problem or incidence...
This Fish Shop belongs to the category of Restaurant.
Underwhelming. Never been to a Montana's so crummy. Steak was overdone, loaded baked potato had about 5 pieces of graded cheese and 1 piece of green onion and half tsp of bacon bits. The Pepsi was watery, the beef brisket had barely any meat, was overcooked and no sauce. We left hungry. Our family always enjoys Montana's but this was terrible. Not recommended. Also, they don't have tap! Get with the program guys!
50th birthday lunch. Didn't disappoint.
It's standard Montana's cuisine. Tasty and filling!
Really not very good at all,for me at least. We had my friend's nephew and he liked it, so I'd say it's good for kids but terrible for adults.
food was great. i was served a drink with a chip in the glass. this is extremely dangerous as i wasn't sure if the chip of glass was in my drink or not. not sure i would order a mixed drink from them again. beers okay though.
Service was great!
The food and good environment
My newly wed wife and I ordered the big beef rib and were very happy with it: marinated and seasoned well, good quality meat, cooked just right, and a good sized portion. The fellow who took our take out order was warm and polite. In the midst of the time of heavy restrictions, it was a good experience over all. God bless!
Love their wings. Soooo good. The mild sauce is perfect for me...a little heat and a lot of flavor
Ordered online and it said 301pm pick up time I got there with my two year old hoping to get our food and had to sit in the bar with my kid for 45 more mins before my food was ready! And it was gross and over cooked... I paid 66 dollers for dried up ribs with no sauce... Horrible service don’t order online and wonder who cooks ribs so dry they use to be good here!
Really really great tasting food
Service and food was top notch considering it was a busy night. The Carmel desert is so good, I still think about how good it was and want more.
Best BBQ I’ve had. Perfect stop driving thru the beautiful national parks.
Excellent location on corner of Connaught and Hazel. Parking nearby. Food is mostly BBQ but a large menu. Portions are huge and shared. Service was excellent.
Delicious Beef Ribs
My Steak came out medium when asked for rare. Waited for them to come see me then waited 10min for a new one to come out. By the time they brought it out I had already finished the sides as I was hungry. They brought a new steak out on a side plate instead of replacing the entire meal like most places would . My friend was pretty much finished his meal by the time I got the replacement steak. kinda of ruined the dinner experience. . The manager Could of offered a discount on the meal for their screw but she didn’t . When u spend 50$ for steak and and appetizer I would expect to eat my meal At the same time as everyone else at the table. I would go somewhere else next time. Mediocre steak too.
Sara and Another Indian Greater we're best. Thanks Guys.
Service was excellent, steak i asked for medium, but it was well done, delicious fries.
My wife and I go to Montana's almost every Friday evening for dinner, this has been something we have don't for decades, yes, decades, maybe not always Montanas. This location had recently gone through some extended renovations and to be honest, since they have reopened a few weeks ago, we have been more than satisfied, the food has been great and hot every time. We have had other guest with us and they have also commented the same. I know this is not all equipment related. This goes to the management and mostly all new staff at this location. We want to do a big shout out to our server (several time) Atlanta for her exceptional service and the GM Alex, who always takes the time to stop by and talk to us. Great job to everyone
We came on Halloween after 7, so it was dead quiet (haha), which suited me - I was glad to have a peaceful meal while I watched a hockey game. The server was dressed as a bee, and was nice and quick. Our food came very quickly, and they tried to accommodate for my dietary restrictions, but it turns out they pre-sauce the ribs so couldn't make me a salt&pepper rub version (I think Montana's in Winnipeg has done that for me in the distant past). I chose to cheat (which I rarely do - sorry, Dr. - I was tired and hungry and had travelled far) and they helped me out by at least not adding more sauce, and I could scrape off some of the sugar/modified corn syrup-filled "honey garlic". It tasted great! I really enjoyed a quiet Montana's - I'm used to lots of noisy chatter. Maybe I'll have to eat out on Halloween more often...
Went here for dinner tonight . food came out cold both the ribs were stone cold and the paper thin chicken was ice cold . also ordered the all you can eat fajitas every plate that came out less and less shrimp on the plate .. We didnt want peppers we wantrd shrimp... Horrible service horrible food will never come back . brutal montanas !
Staff was quick and responsive, food came out tasting great and hot! The only thing that was disappointing was portion size. We stepped out of our comfort zones and decided against the usual burgers tonight at Montana’s and we got the Chicken Burrito Bowl and the Buttermilk Fried Chicken. The bowl had less then a 1/4 cup chicken, and was served on a plate. Bowls are usually filling but hubby felt underwhelmed when it came to being full. My fried chicken breast was barely 3” x 3” and the bowl of mashed potato’s was 2x the size of the chicken. It was disappointing because it tasted wonderful! But I didn’t expect to spend $17 on mashed potato’s with a side of chicken… the staff and service was great. And we will return for burgers. But just really disappointing to have such small portions on the other meals.
The management in this location is absolute mess.The management especially the General Manager at this restaurant did not care about employees.Lack of knowledge on how to run a business.Lots of people quit because of her.Very rude and very unprofessional.Labor hours were cut down and the place was filthy because of it.Not enough workers on the floor which lead to having a heavier workload. The managers will cut your hours even you only work for 30 to 40 minutes. My acquaintance in airdrome who work there now is complaining about her hours.She works afternoon till past midnight and the manager will only put her 6 hours of working instead of 8 to 9 hours of working. And told her that She will hit overtime if they will put the right number of hours she work.Terrible place to work!
Love their food!!
Friendly service and decent food. Great for families.
Really good food. Nice people
Terrible service because I think they were short staffed. At one point I tried to find a staff member .. even going into the kitchen door and yelling “hello” but no one seemed to be there. Dirty bathroom that needed attending ... food was good .. when we got it .. but I won’t go back.
Fast friendly service and they have Banquet Original on tap now.
Good food friendly servers
Great service. Great food
Quick service, clean environment, tasty ceased salad
Don't go if you're diabetic. The online menu is out of date and what they have is basically delivery systems for sugary bbq sauces.
Disappointing to say the least. Went this evening and had issues with the ribs we were served. One set was amazing, fall off the bone good. The other was very tough, couldn’t cut through and barely any meat. They ended up giving us a new rack but the rest of us were done eating by the time it came. It was a mistake on the kitchen part for allowing that to be sent to the table. My kids ordered pizza and one with French fries. The kitchen dumped the French fries on top of the pizza so all the cheese stuck to the fries. Could this not have been put on the side? It destroyed her pizza seeing as it’s a cheese pizza and now there was nothing left on it after removing the fries. I had ordered a Pepsi which was spilled before it got to the table. I ended up choosing to order something else but yet was charged for the Pepsi. My hubby noticed it after the payment went through and mentioned it to the server. She felt bad and started getting her tip money out to refund us as she said the only person who could do it is the owner and they weren’t there. We were incredibly embarrassed with her doing this in front of others but honestly just horrible etiquette. No customer wants to take a servers tips!!! Prior to ordering we were told anything ordered that comes with corn bread we would not get as the corn bread was sold out. They didn’t replace it with anything yet it’s part of the meal you pay for. The owner of this franchise really needs to step things up. There should have been a substitute offered. On top of that the server didn’t offer ketchup or other condiments usually offered when your food is delivered. We asked for extra wipes for eating ribs which were never given. Mostly little things but it all adds up. Our server asked us if we wanted to leave our number for the owner to contact to refund the Pepsi after we declined her tip money but come on we aren’t going to come back for that. The point is someone should always be on staff that is able to refund when mistakes are made. Shouldn’t be left to the poor server to give her tip money but she also should have checked the bill before delivering it to us.
Loved everything about the restaurant! The staff was great, the food was so good, and the environment was just great. If I ever come from the state's again I will be coming here!
Perfect tacos and hamburgers. Great location and good service. Fried deep pickles were awesome!
Excellent ribs
Really nice place
Good size meal for decent pricing. Always a fan of the crayons and brown paper table cloth.
Our server Dustin was polite and very helpful me and my girl friend had an awesome experience there and would recommend it to anybody the steak was prepared perfectly as well
Service was bad. Food wasn't any better. After standing at the entrance of an empty restaurant for ten minutes we tried to seat ourselves only to be told to wait. After we finally got a table it took another twenty minutes to get a drink and place our order. Food took about half an hour to get to us and was hardly even warm. Due to the fact that the restaurant was empty I would expect better service than that. Probably won't be going back.
What a great BBQ place. If you are road tripping definitely give them a try
Service
We found the food was good but service was slow considering not busy
Great Food
Food was delicious and fresh. Very fast too. The customer service was also excellent. I go here every time I'm working up here and haven't been disappointed.
Typical Montana fair , you have the ribs and what not. I opted for the fajitas this day and the food was hot and fresh. This time of year the place was basically empty although it was middle of the day. Regardless you simply can’t beat a cold beer with that sort of scenery.
The waitress was definitely run off of her feet. Once we finally got seated, we watched two customers turn around and leave because she couldn't get to them in time while trying to run the floor. The food was alright, nothing really special. Definitely need to shake off a couple more cobwebs from being closed for so long.
Good food friendly staff clean and punctual.
It was very good...was disappointed in having no kapow shrimp..service fair..busy place!!...Thank you!!!
Good service and food :)
Always a good experience. Love the western theme and very kid/family friendly.
Really not impressed... Manager was arrogant and not helpful. We ordered and were told they were out of their striploin, then magically they had it.. They were not able to serve me different beverages.. Coolers, cosmopolitan... Forgot part of our order, steak was cooked beautifully by the way.. Unfortunately it was not seasoned and completely bland, hair in the food... When we tried to talk to the manager his solution was... Oh well maybe you should have said something sooner.. Will not be back... They don't deserve 1 star...
Food was very good and server very friendly. Enjoyed our experience.
Bad service bad food, mushroom rice plate was disgusting but the all ribs were decent just the service took forever ribs were cold and the place was empty barely any customers not sure why it took so long to get served
Friendly service and amazing food.
I was looking for a place to go for dinner and I made a really big mistake by choosing Montana's. It's not the first time that I am dissapointed by the poor quality of the service, but this time the wait was even worst than what I experienced in the past. I stood up around 5-6 minutes at the entrance and nobody came to greet me, there was only a party of 4 seated at a table. It was around 4:30. So, I walked towards the back and asked the waitress "Can I sit anywhere?" she was working by herself she said. Lucky for them I didn't leave. She came and I ordered right away. It took over 40 minutes before getting my ribs. Food was good. Nobody came to check if I was missing anything, and nobody took my plate away at the end. I waited on the bill for about 20. So I decided to stand up and finally someone came with the machine. They should hire more staff, that place is really not well managed.
Nice quiet spot, drinks were reasonably priced and our food was very good.Also very nice the bartender could speak good English.
My FAMILY are creatures of habit. THIS particular Montana's Jasper is always on our Jasper checklist when we visit here together. The staff and manager are super friendly, the food is always on point and it never disappoints. We don’t frequent Montana's in Edmonton very often but this Jasper location is always great :) They deserves Five stars
Nothing much to say, excellent, worth it !
Great service and solid food
Highly Satisfied as always. Ordered for delivery and the one who took my order , I think her name is Alex if I am not mistaken was very patient with me even if I keep changing my order. The food was fantastic and they prepared it really fast. I would definitely recommend it to my friends and family.
Dine in
Steak was good. Baked beans were not. Side salad tomatoes were chopped to small to get them on the fork. Service was good and view was fantastic.
Good BBQ and friendly service
Great place. I visited this restaurant many times in my days. This building especially is always quick to adapt to the needs of the city and provide what is needed. They're a good sturdy business will be here a long time. As for the food? excellent, absolutely wonderful. The service is great, the food is great, it's all wonderful. They have some very interesting drink choices at the moment that are quite quite good.
Fast amazing service. Excellent food. I have never been disappointed with Montana's!
Hungry? This works!
Ate a burger and my teeth started falling out, would eat again
Manager took in a large party with a young hockey team without notice and made it work. Well organized, and pretty good value with decent food. Staff stepped up and all worked together to get the team fed and on their way.
Fantastic meals and service
The food was overcooked and had no taste, I've been told by the locals to stay away from there. But I've been to Montana is it Edmonton and they are good. This place needs some work. Good luck.
Consistently good.
Really good place, ribs : 5 stars !!!!
Awesome food
Me and my family go over there all the time it has great service and they are so nice i love it????
Ordered on line through APP. Picked up at restaurant Food was not hot even though I check in early and was waiting. Found order to be quite a bit less then what you get eating in restaurant last but not least Ribs were burnt, not chard but had burnt taste. Sent these note to restaurant when they've asked what I thought but never received a reply. thank you!
The waitress named Alison ????????????
It's the first time I tried a Montana's in a small tourism town outside of major urban areas and I was not disappointed. Food quality was definitely up to chainwide standards and staff just as well trained and friendly. Unfortunately kitchen staff was not as efficient and food took almost half an hour to arrive despite the restaurant being almost empty; otherwise a higher rating would have been warranted
Excellent
Been here a few times in Jasper. Great each and every time.
Don't miss out on the gravy!
Family environment, but not family friendly on this trip
Dinner
Excellent service! I frequent this location every time I'm in Brooks and it consistently blows the competition away. Food is excellent and comes on time.
Great place for Barbeque and beer. Fantastic view and great service.
Server was super friendly!
Ribs were dry (either sitting around or over cooked)
Had the ribs and chicken. It was very good. Stafff was friendly. Place was clean. Would go again.
Good food and service. Food was out fast and hot over a busy lunch
Great staff and cozy atmosphere! Can be quite busy.
Had the pull apart garlic bread and the lobster & Shrimp mac 'n' cheese. Was very good. Service was quick
Good food Good service. Ribs were a little dry and hard to chew. Everything else was great.
Tasty food!
Really good food!
Service and food was great. Social distancing worked well
Expensive but awesome staff and food
Food is ok, but the service is really terrible, the white male waiter might be having his midlife crisis for servicing younger Asian people. Btw I still tipped him 15%, just to be polite!
Our server was nice, but so much on the menu wasn’t available. We were really disappointed with our food especially for the price.
I Love Montana's, I had the brisket sandwich as always. And even though my girlfriends birthday was a few weeks away, all I had to do was explain that and ask nicely and they busted out the awesome photo OP antlers.
Loved the food. Very good staff.
Nice friendly staff
Bartender Gail was superb, fun Information. Good night.
Took 20 mins had to leave. Had waitress stair at me for 5 mins then ignore us for 15. It shouldn't take 5 mins to be asked for a drink or at least a water. 20 mins after she is starring at us then she goes and serves people who arrived after us. Would rate 0/5 if possible.
Seemed like a nice spot. Just got the pulled pork nachos and a side salad to share. Was completely unimpressed with the nachos. There were a couple small chunks of pork on there. Not worth it.
Don’t go here! We waited two and a half hours for our food! The service was horrible so we notified the manager, and she completely cut us off! We didn’t even have cutlery on the table, we had to put away our own menus, and we didn’t even get a discount. It was my Mother’s birthday and my Grandmas birthday, and they didn’t get any dessert or special offers. Our food was cold, and we waited ten minutes for our drinks, and about 5 tables came in and walked out within a half an hour! This restaurant served horrible service, the waiters and managers were rude, and the food wasn’t even hot.
Delicious meal + excellent customer service
Food is usually very good, and the service excellent. This is my go to place when I visit Fort Mac on business.
My mom made reservations the day before and when we got there the hostess said there was no reservation for us. Luckily the manager was coming to the front at that moment and heard and right away fetched us a table. We ordered medium well steaks and we got well done. Waitress took away my plate without asking me if I was finished ????
Meal type
Twice I ordered take out from this location and each time something was missing from my order.. Check before you leave the restaurant.
Quiet place
Wow, the Montana's in Jasper is amazing. The food is somehow better than any other Montana's I have been to. The staff there are super friendly. Will go there over a lot of other local restaurants that have, sadly, disappointed us in Jasper. Their beers come in like crazy huge sizes and their fries are so delicious. Oh, and definitely get the beef rib. It's a delicious Brontosaurus/Flintstones experience!
It was very good food. The atmosphere was very lively. I sat in the lounge with my husband. If you go to Montana's, you definitely go for the ribs. I love the apple butter barbecue sauce, it is my absolute favourite. The service was good, despite the bar being busy when we went, and the food was also delicious. It was a little loud in the lounge when we went. Still, I would definitely go back. They can cure any craving for ribs. The wings are also delicious.
Great service and food!
Worst service I have ever had, they all acted like they were going crazy. Took about 10 minutes to even get acknowledged. We asked for rootbeer they never had any. My son wanted the kids pizza, wasnt an option. We ordered our food, pretty basic things and an appetizer. She never came to refill our drinks once I had to ask for a refull. No bi deal 15 minutes later still no drink. It was a paralyzer . We got our food still no drink my husband never got one as well needed a refill. Nevee got our appetizer asked she said she forgot to order. Still no drink... i asked and she said she forgot. I ordered a dteak and couldnt even cutthrough it and my shrimp weere burnt and cold. I do not recommend going here.. tbere areway better restaurants rhere dont waate your time here. I keber got an apology or can I make something better for you. Nothing!!! .
My family and I decided to try out Montana's before we headed out shopping. The food in town hasn't been the greatest lately so we were a bit skeptical, however decided to give it a shot. It turned out amazing and the service from Mariah was hands down the best service we had in a long time. We definitely will be back.
The food was great! And the service matches. Very friendly serving staff
Great food. Great service
Service was good. Food was just ok.
ordered steak and ribs for pick up. one steak was so undercooked i had to recook it the steak was literally dripping in bright red blood and the other one was so overcooked that it was inedible. so digusted in the quality!
Absolutely wonderful service and the bacon Man and cheese was the highlight of the night! 4 stars because the ribs were not exactly as expected.
Take out
Great for burgers and other meaty meals.
28 Aug 2021, 17:56 This place looked like a racist organization place when I was there. I was eating there and I watched Montana staff refuse to allow a g... I was there last night and I watched your staff refuse to allow a group of about 10 indigenous people sit together at one big table. You made them sit apart at two tables. But Within a half an hour a larger group of white people came in and heaven and earth was moved to put them all at o e table. I also watched your wait staff be rude and abrupt with these poor folks, and even saw them refuse REFUSE to all one person to put their whole tab on one credit card. I was SHOCKED. And embarrassed.
First time going to Montana's in Brooks. Our meals were delicious ???? and our waitress was very friendly. We enjoyed it very much.
We came to Montana's for supper and we had a fairly good time. Our server was very nice and served us as quickly as he could. Unfortunately I they were short staffed this evening, but our server did a very good job! The food arrived a bit slow but was hot and very good. I would say the restaurant looked nice on both inside and outside, however it looks like the flooring desperately needs a refresher. Overall I would probably go again when I'm in Jasper.
We really enjoy eating at Montanans.
The customer service was great. The food was outstanding. I split the BBQ Platter for Two with a friend and it was amazing. If you’re in Jasper I would fully recommend eating here and it’s your loss if you don’t.
The best place to enjoy
Went to Montana’s in Fort McMurray 2 days ago to see if they were open from renos yet. We have been waiting a long time to eat there. They weren’t open yet, but to our surprise, all of the handicap parking spaces in front are gone and replaced with 3 Skip the dishes parking spots. Truly a sad sight to see. Shame on you Montana’s.
Sitting in the Jasper outlet as I type. The heat is not working and it is freezing cold! The gas fireplace is not on. When I asked why not I was told they tried yesterday but couldn't get it to work. Come on Montanas! How can you not get someone in to get this fixed? After 2 days?? We have not yet received our food. Hopefully the food is better than the climate in the restaurant!
good place for lunch
Always great
Quick seating, friendly staff. Very good food. Order taking and food delivery was a little on the slow side. It's a pretty typical Montana's. Will eat there again ;)
food and service was amazing. best food we had in jasper
Great place to have drinks and food.
Friendly staff, fast service and great steaks.
Good food. Nice staff.
Friendly service, and good food.
Nice atmosphere good service and great food.
Great food and service
Needed a bite after a long drive & exhausting day. The staff were quick & courteous & everything seemed Covid-safe. I had the chicken caesar salad and my honey had the all-you-can-eat-ribs special. Very satisfied!
The whole experience was a nightmare We went there for dinner around 2 weeks ago. When we got there, restaurant was pretty empty. We ordered 3 steaks and 1 rib, when the food came, 2 of the steaks were cooked wrong so they were sent back to kitchen. After 40 minutes waiting, the manager was delivering our food this time. She shoutting at us "medium rare" and dropped the plates on table. We told her the baked potato was on the wrong plate, she Used Her Hand to grab my potato from co-worker's plate and put it in my plate in front of us. When my coworker told her "don't use hand". She replied us " It's okay." If I wasn't dinning with my coworkers, I would have just walk out of the restaurant. Wrong order, slow service, kitchen can't cook steak right, the most important thing is letting someone unprofessional runs the restaurant. Good luck with your business.
Montana's as a franchise doesn't have any idea what they're doing.
Different people have different interpretations of what each level of cooked steak should be like, to me medium here is usually great, in my opinion there is a risk of it being too well done if anything more than medium is selected. The selection and flavors of sauces for steak is fantastic.Great atmosphere especially if you like country music and wild west type themes.
The crew and I were not impressed with our server or food.
The pulled pork nachos were fantastic! They were the best that I have had in a long time. I would definitely get them again.
Great food, and they make the best drinks in town! Always our go-to date night location.
Larger selection of draft beer for Brooks with a wide variety of food. Many screens to watch the game. I like the steak salad with their house vinaigrette. Hopefully they will get beer from the 4 breweries currently in Medicine Hat and Lethbridge more regularly.
Friendly staff
Awesome
Food was okay service was okay nothing special prices are alittle high for what you get.
Always great food and great service at a reasonable price... Definitely go when it's less busy though
We have gone to Montanas in Edmonton and Red Deer and had great hot served food , ribs especially with great service. Jasper's Montanas was a monumental disappointment. Spinach dip was warm not hot, ribs were dry and luke warm. Got our uneaten dinner to go so we could put more sauce on and get to tender stage when we get home. Defeated the dine out experience. We ate at the Caribou in Valemount last night and it was "Excellent" food , temp and service. For a hot spot in Jasper the mark was off sorry , not on our return. Hope you can up your game when things get busier this spring/ summer 2021 March 13.
Will not be returning. Waited for 30 Mins after being seated and was not even offered drink and not even acknowledged. Decided to walk out and as I did was greeted with "have a nice day" so basically they didn't even notice our presence or their surroundings.
Great food, not much for dairy free for the people that have an allergy to it.
No host/hostess at door and no sign saying wait to be seated either. Tried ordering a beer and they were out of the kind Originally wanted. On too the food we tried ordering a 7oz steak and no longer had that and I had to order a 10oz. The steak was suppose to be medium-rare and came out medium-well or more or less well done, was dry and tough no pink. The sampler platter ordered which was missing a cut of meat we were informed of this and got 1 extra rib for it, but there’s a create or own pulled pork “sandwich” which only came with a half piece of bread where at every other Montana’s we have been too has had 2 pieces or a bun to actually create a sandwich. Over all disappointed. Talked to the manager he was very nice and friendly only made us pay for a 7oz steak and helped us substitute something in for the missing items. The waitress was very friendly and caring. People are wonderful that work there just the food was very disappointing .
We waited over an hour for our food. It came out barely warm, my noodles are dry and look like they have been sitting for a while. We had to pass down a heaping bouquet of forks and knives down our table after the food already came out. In front of me is a heaping puke of empty cups that have been there for 15 minutes. Not to mention they had 10 chairs for our 15 person reservation. Here to celebrate a good friends birthday and all of us are extremely disappointed. One of our friends was told to go up to the bar to get his drink . Another friend got a lettuce stump in her salad.
Pizza was good. They had a good IPA in cans. Waiter was very good. Definitely recommend.
Very average quality of food didn't taste fresh... The usual fast food restaurant experance... nothing special
Very very poor customer service with an attitude that comes with it. I asked for a medium done steak and got it well done and it was very chewy, will not be coming back to this restaurant again maybe I'll try the one up in timberlea
Went to montañas in Jasper. Service was excellent and food was great. Never a disappointment. Will definatley go again... ????????????
Everytime I've been here, I've really enjoyed it. The food is always very excellent. I'm not picky in general but I've never had any issues. I would highly recommend their pulled pork kaiser. Always very delicious.
It is what it is. A little pricy for the quality of food .. but the service was great.
So slow.... we waited 15 mins for milk and 57 for food. Food was cold when it arrived.
The service wasn't the greatest.
Stood in the lobby waiting to be greeted for over 5 minutes, maybe closer to 10. There was no bartender on the lounge side, no employees were visible at all. The phone started ringing and was never answered. Eventually my wife and I left and went to another restaurant for lunch.
Every wednesday Montanas does offer all you can eat pork ribs for $29.99. It does include the ribs as well as fries / potatoes, Cole Slaw and a piece of cake. You will start with a 9 bone rib and receive 3 / 4-bone-pieces afterwards. The restaurant was pretty crowded, so that we received a place directly at the bar counter. Staff was friendly and attentive, so that we never had to wait long for the next round.
One of the worst experiences I've ever had. Went into the lounge part and my boyfriend and I ordered 1 beer and 1 non alcoholic drink. Took 10 minutes to get our drinks. Bar was not even half full. Then, while ordering our food the waitress gave me a scoff under her breathe in front of us when I asked if they had a gluten free bun. While waiting for our meals there were tables with dirty dishes everywhere on tables that customers had left over 20mins prior. As I'm still sitting here it's been over an hour for those tables to be cleaned. And the plates that were taken were just stacked behind the bar. Unsanitary and disgusting. I'm a server that works in the service industry in Fort Mac at a busy bar uptown and I get being busy and not having enough time sometimes but this is outrageous. Very disappointed and won't be coming back. The food was great so I'll just be ordering SKIP from Montanas from now on. When you work in the service industry it is our job to provide good customer service. Being rude hurts yourself for tips, gives the place a bad name, which in turn is unfair to the coworkers. Not at all acceptable.
Good food good service
great food
Wouldn't take a prepaid visa because their machine was decrepit. Didn't seem to care at all. Food meh. Server was nice but don't go.
I saw the staff doing a very thorough cleaning and disinfecting of the table and chairs which was much appreciated.
Great service! Big portions.
Nice place to celebrate things
The fajitas looked amazing. My ribs where ok.
Food ws terrible dry over cooked awful.just awfull but the staff service was excellent...
Nice place
Very friendly atmosphere, food always great. They had a kitchen issue and handled it like pro’s. Excellent service thank you.
Restaurant just opened recently after covid of course. Food was good and service was good as well. Loved the Kappw shrimp!
Good place to eat.
We walked into the bar and sat down. We proceeded to wait for 15 minutes without being acknowledged by any staff. No a single soul acknowledged us. Great service. Needless to say, we left.
Nice place, specially with family.....
Ok I guess, our food took a long time, and in the end my steak was overdone (medium, not rare). Not bad but I wouldn't rush back
We had a wonderful time here, being Sunday night, it was quiet inside. We got a table by the window, and watched a fox walk across the street. Our server was attentive and extremely polite, the manager was also a very friendly man. Our food arrived promptly and nice and hot. The food was sooooo delicious, I love Montanas, I recommend it to everyone and anyone.
Just great
Quick service, great food, perfectly cooked steak, and the best mini donuts I've ever had!
Great service
Really good experience here. The prices were competitive and the portions were great too and a great location. Our server was on point and was very friendly. Stop here if you are in Jasper everytime!
Staff is nice. However, food was very hairy.
So where should I start. Coming in, the "greeter" was more of a scarecrow. Not the fact that it was a bulky man with tattoos, but the fact that we were harshly asked if we had our vaccination cards. We did a rapid test, some of us had forgotten them in the van. With impatient motives, he was rude to us. There's more, but no use writing about it. All I want to say is, please respect the next customers more then us. I don't want to cause an argument, but with my last experience it was tough not too.
Delicious chicken strips there
Yeah good times
Service was good and food was delicious as well. I like their menu its a bit different and food has a unique twist on it from the usual. Overall a good experience.
Steak cold and tough, kinda bland taste as well, friends meal was also cold, salad was too soggy but they got me a fresh one, dry so I could add the dressing to my liking. One of the servers was mia for most of our meal, but we got help from another server who was very kind. Didn't get our drinks topped up would have been nice. If the meals were not cold and we had better service I would have probably given a better rating.
Waited hour and a half for two steaks and a grilled cheese. saw the waitress two or three times didn’t even get an apology or reason why it was so long of a wait. Three tables that go in after us got food before us. Got all are food packed up and they forgot some. Never had a problem here before but this was ridiculous. And after reading some reviews this place sounds like it sure has went down hill. Strongly don’t recommend this place, fire up your own bbq and cook your own steak. if I could give it half a star or not one at all I would.
Good food, reasonable prices and friendly staff. The all you can eat rib special will do you in!
The staff were friendly and the food was good.
Food was good, and service tonight was great. My 3rd time there this week!
Our Montana's visit was extremely disappointing. My husband got the big smoke platter and all the meat was extremely dry. Comparable to shoe leather. Service was mediocre. The only bonus of our visit was our son ate for $2.
Nice place. Shrimps are great. Stake had a little rind in it
The steak is always perfectly done to a rare side of medium rare. Friendly interactive staff who aren't scared to give it right back to you if you engage them in varied conversation. Next time I am going to try the build it your self fajitas. Definitely a great place to eat.
I'm inspired by your all food items.
Went there for a Saturday lunch. It was not really busy. Service was good and the food is what you would expect.
Food was awesome, Sandy was the best server we had our whole vacation!
Took the family and had great food and great service. Highly recommended
Awesome place to dine out
Food and service are great, parking can be a bit of a challenge.
good service . friendly staff . good atmosphere. but it was a cold in the family dining area . kept my coat on to eat .
Its in brooks nuf said
OMG! What to says? Food = Perfect! Wings are fantastic! Drinks are so good, I paid more money for them than my meal! I wanted to ask for a drum full of their Big Momma's lemonade! ????️????
Good service, good food.
Love ribs day and antojito
Nah
I loved the Steak. Nice ambiance. I saw a guy with a Moose Rack, it was it’s birthday Lol
We placed the order online, which we found super convenient, and it was ready for pick up on time. The staff gave us an extra box of donuts, which were very delicious! Will definitely come back!
Bad service not a plesent waitress will not be returning again
Amazing! This is the place if you like BBQ, They have 3-4 different sauces and all of them are so good an unique (they even sell them). The place is great, good and fast service, the prices are good too. One of the best places to eat in Jasper.
Nice place to have a family dinner, great beef stake
Great job on adjusting to patio only. Food came out hot and my fries were still warm for the whole meal. Our waitress was great and even though it was cool out (around +10) she was still happy and may the experience a great on.
Great ribs and ????drinks
Love it great food and service. The BBQ flavor was the best. Came from florida to visit Jasper.
Good stakes and also a good price ... Try it!
Service was great but the Canadian burger was bland
Food was as expected but the service was very poor. We were left waiting repeatedly.
Zero star rating Bad and bad coustomer service Half the items are in menu are not available We been for my kids first b'day, they don't have icecream and they don't have enough ppl to sing happy birthday song ( 4 services at the time) My last visit to this place Coustomer beware Bad place in fort McMurray
Awesome Service and they are Up on the Social Distancing Measures. But, the Food is Very worth the trip ! Very Good looking waitresses round out the Experience.
Service is becoming too slow. And quality and quantity are not the same as before.
Always a bad experience whether service or food.
Super service and as always, steak was cooked to perfection! Love the atmosphere at Montana's in Jasper????
Had the lobster sauce steak. It was OK. Husband had the shrimp and steak. His steak was chewy and he said not flavorful. The spinach dip app was disappointing. Same cream cheese sauce on the spinach as the anjoiles had last time I was to Montanas . Too much same flavours. Probably not rushing back there. With a tip supper was $60.
My husband and I enjoyed an incredible meal sitting in the big windows at Montana’s so we could view the mountains and part of the town. Our waitress was so wonderful! We did not have to wait long for our food!
Super delicious food and friendly staff
Yes it's a chain, same menus as any other in the chain. However the food was good and the service fantastic and friendly.
This place has amazing food and amazing customer service. I’ll like to thank sandy our server. She was so nice and even when the restaurant was so busy she took her time to take our order patiently. I’ll highly recommend this location !!
Good food lots of choice mainly bbq but they have beef, porn and chicken. You can take an expensive steak or Mexican fajitas. The portions are big so make sure you’re hungry. The service is good but they do not waste much time so just tell them that you like to look at the menu for more than a minute.
Food and service were excellent. The buttermilk chicken was excellent
Very good
Food is great. Variety of sauces and meats. You can draw on the tables! 11/10 I'll visit again.
great service with smile...????
Unfortunate Customer Service. Tonight I wanted to order take-out from the hotel next door. The app wasn't working, I tried ordering different things, ordering online on my laptop - wasn't working, tried ordering different menu items, tried different wireless networks..etc. and then tried calling the restaurant itself. Ended up with a loop of pre-recorded messages about a $5 coupon if you order online. So, after 30 min of struggling, I walked over to order (it is just next door) I let my frustration & grievances be known to the night manager and she said i'm sorry - they were very busy tonight. I ordered my supper (not getting the $5 off coupon now, and the charge for a can of pop is $2.99 vs the online quote of $1.49!?) and none of my plastic cards would work. So I used the ATM to grab cash. Turns out none of the machines were working across the whole restaurant. While waiting for my order, since it was going to be pretty quick, the bartender asks if i'd like something to drink. So I also buy a beer. Got my food, left. On the way out, there's a lineup at the ATM and the patrons said the waitresses were giving them the $3 service charge back for having to use the atm. So I'm a little disappointed that all I got was a sorry, not the $5 coupon, not a free beer, not the $3 back for using the ATM. And this all took an additional hour after already working a 14 hour day. Though its all through unfortunate circumstances, not in their control, I think I'm being reasonable when I say a "beer on the house" or complimentary "INSERT HERE" goes a long way and it didn't happen for me. So I think i'll go the path of least resistance and I will traverse to the Boston Pizza across the street in the future. Obviously this is an unlikely series of unfortunate events, but that's also the best opportunity for customer service to shine.
Kid friendly and great food
Montana's nailed it today ! Kapow shrimp, brisket burger, pull apart bread (good but the least good part of the meal) cheezy spicy chicken burger. Super good food today ! Well done Montana's, you've upped your food game.
Good
Excellent ribs
Friendly staff and awesome food
Great place
Fast service and great food
Good service. Staff yper friendly
Nice place, good food and fair priced.
Service was great. Had a Appy and steak in the lounge. Steak was certainly not in the top 50 better steaks I've had, but server felt bad and had the steak immediately taken off my bill. Unexpected and very nice. Overall Experience was positive and I'd recommend.
Delicious meal and awesome environment
The food here is great.
Good restaurant, excellent service, descent food, long waiting time to be seated and served
All staff we could see were wearing masks. We ordered for takeout. The food was prepared quickly. The price was fair for Jasper. The food was good. One of our meals was supposed to be a children's meal but we got the adult version. We didn't double-check before we paid. Kid's meal is cheaper but my kid was disappointed not to get the dessert. This was a good excuse to get icecream after dinner.
A friend and I had dinner here this evening, and we were treated very well by the staff, particularly our waitress Angelica. We got a great seat outside on the upstairs balcony. I ordered ribs and salad and my friend got the chicken fajitas. The ribs I had were ok and the flavour was alright, but the meat wasn't the envious "fall-off-the-bone" type. Overall, we thought our orders were pretty good, but not outstanding. We both admitted that some similar recent, prior restaurant eating experiences were superior. That said, the service we got here and their making sure we were satisfied was wonderful!
Nice
My family and I love going here!
Best in town. Great food, great service.
Great food
Best meal I've had in a long time!
Fairly slow service is pretty normal here but the food is good and the staff are always friendly
Food was ok after we sent our steaks back to be properly cooked....not enough staff working for the amount of customers...
Excellent service and food
Bit of a wait to be seated despite lots of empty tables (assume short staffed). Good food, we had the 2 person platter - ribs were tasty. Very friendly staff!
Fairly slow but great food
Good Service. Food was mediocre.
Food is tasty and service is good,,, price is not so expensive even it's a tourist area
Meal type
Great food
Good food and great service.
Between messing up 2 items out of 4 (small order), these gues dont have a tap machine, a staple during covid19. Someone's not running this place right if its been 5 months with covid and no action. Foods okay, servers ight. Owner/managers are cheap goofs
With COVID, we enjoyed taking out and going back to our hotel. The young gentleman that was working the Sunday December 20th around 4 ish was great! Super Friendly and great customer service. The food is swell like it usually with Montana's! Thank you :-)
Very expensive Portions are small. Price is high.
Great food and awesome service ????
Being a non-pork eater, I go there for the honkin' beef ribs and the portion is woefully small. Compared to the rack of baby back ribs that is about the same price. Its actually unfair and a price gouge. Won't be returning there till they do something about that.
Best BBQ Bar Ever ! NEAT and Delicious Food! Friendly Staff and Great Bar to meet freinds????
Good place
Good food .. great service
Usually I wouldn't take the time to write an unfavorable review but here I am! Had a most unremarkable experience dining at the Montana's in Jasper. My meal arrived wrong even though I corrected the server 3 times. Ordered the Trio Meal, Ribs, Chicken Breast & Shrimp, got Ribs & Chicken wings, again told him 3 times that wasn't what I wanted! Halfway through eating my wrong meal my chicken breast & shrimp arrived. My shrimp literally tasted like the smell of burnt hair! What was funny, there were 4 tables in our area of the diningroom, 2 others while we were there complained about their meals, with the remark from the server, close to yelling " I've worked 3 months straight 17 hours a day, sorry if I made a mistake" and then just stormed off! There are a lot of great choices in Jasper to have an excellent meal. I highly recommend you choose anyone of them and completely avoid this restaurant!
Very nice place to dine in
Best pulled pork sandwich I've ever had.
So delicious and friendly
Ok
Lots of selection, good food.
Awesome food and service
Made a huge take out order and it was not good. Ribs were great, the fries with each meal were good, other than that everything was awful. Burgers we not made to order. Pulled pork poutine came in two different sides and no cheese. Kids grilled cheese was NOT cooked. Very dissatisfied and disappointed.
Had our Christmas party there two years in a row. Great service, great food ????
very good ribs and has some cheap prices
Good for Non veg lovers. Great service. Requires more veg options
(Translated) Tasty Canadian Burger with peameal bacon (Original) Lekkere Canadian Burger met peameal bacon
Tasty food, awesome staff and nice location. Would surely go there again!
(Translated) Very good service, and rich everything. (Original) Muy buen servicio, y rico todo.
Great service and good food
Came almost a year ago and it was good but there wasnt much space between people dining and at the time they still had people coming inside with no mask on. The food was good and so so priced and close to the hostel I stayed at so convenient
Zero stars!!!! Horrible experience. Very Rude owner and manager. We left due to manager's rude attitude, unbelievable behavior and terrible customer service.
Bad food bad service
Great service and cheerful servers.Keep up the great work.
Service was slow but the food was good
Friendly and inviting, Montana's is sure to satisfy the hunger and thirst of both locals and travelers. Stopped in for a beverage and Buffalo cauliflower. Saw wonderful platters of bbq ribs and happy diners.
Fantstic service. Great food. Great atmosphere. Couple had some food issues and they were great about it and brought a replacement that was very good.
Great ribs....fast and friendly service.
For the 6, 7 years on the road throughout alberta for work, this place get me hooked on Montana brand. Omg, the steak I ordered was so good.
Good food, ok service
The service was good!!! However the food is consistently bad. (I have been here 3 times really not much choice in Brooks. I would recommend fast food in Brooks at least the quality is better.) Montanas -They hire untrained cooks not chefs. This time I ordered a 10oz sirloin with a loaded baked potato and shrimp. The shrimp was way over cooked. The steak was supposed to be medium rare, it came out medium but it tasted like the grille has never been cleaned - like burn charcoal. But the baked potato was hard and cold in the middle. Whoever cut the potato to put it on the plate had to notice this, but clearly didn't care enough to do something about it. So I sent the potato back. I'm sure they microwaved another one and it came out when my steak was all gone. Yes I ate the charcoal tasting steak. I didn't have time wait for a new steak. I just won't go back. I'm sure nobody at this location would even care. Just walk a few more steps McDonald's is right next door at least the food quality will be good.
Great experience, friendly staff and best bbq in town. I highly recommend the all you can eat ribs.
Beef rib all else pales in comparison
Service was meh at best. Server was inattentive. Food was pretty standard chain restaurant. Not good but not bad. Price was high for what we ordered. If your hungry it isn't the worst place to eat. Just don't expect any sort of wow
Food was very mediocre. We ordered their spinach dip and it was over cooked and burned. We ordered the chicken tacos, and it was undercooked and the frozen cheese was still seen. We opted not to get the dessert. Servers seemed super new at their jobs, so won't comment on that.
The service was great. The food was as good as any Montana's.
First time visiting this location and it will not be the last. Our server Vik was spot on and was so funny. Great food and huge portions at decent pricing.
Spent 20 minutes on hold. Couldn't be bothered to pick up the phone to say please hold we are a bit busy sorry. One would think they would appreciate business after COVID, but apparently not. Will not be ordering from there again.
The food was good and the service was great, but the aftermath I could never wish upon any living creature. Holy Cow! You could set a clock to precisely 24hrs for a countdown until you surprise check the plumbing capabilities of your cabin. You will even unknowingly test your grip strength in the process. My handprints are permanently pressed in the seat, in memory of my fight that day. I am a Montana's survivor. I'm going to start a support group.
First time ever going to Montanas, and this was a great experience! The drinks were well priced and food was decent, and a great portion size. Food arrived very quickly. Loved the spinach dip, will return for the spinach dip.
This location is one of the best I have ever been to.
The staff is friendly and the burgers are very good. One glass had a big red lipstick stain, they changed it after I mentioned it. It's not the cheapest restaurant, but the prices are fair for the quality you receive.
Staff was very friendly, atmosphere was great, the food however was very disappointing. Ordered the ribs but they were so dry I was unable to swallow them without a mouthful of drink to help it down. Fries were good.
Great restaurant in Brooks. Have never had a bad meal from there.
Went to Brooks for a kids hockey tournament. We had 17 kids plus parents and they ran the whole thing like pros. Our server (Chelsea) was beyond solid. Food was all hot and accurate. The GM was in the background making sure it was all going smoothly. Not sure how they pulled it off but wouldn't hesitate doing it again. Full marks.
I am not gonna lie, I have never had a good meal at Montanas after several tries, but I'm glad I got dragged back for one more try at this location. The service was exceptional and the food was pretty decent. I could tell the steak is cooked short order and they don't use fresh herbs in the chimichurri, but it was still o.k., and there were other things such as the potato chips and fresh green house salad that were very tasty. Long story short, order simple things that are either raw or deep fried and you can't go wrong!
It is certainly not high cuisine but if you are looking for a good restaurant with decent meals and service, you will get it here.
Food was good. Just place is too cold. Heat up the restaurant.
I has the new chicken sandwich and fries. The food was great and the service was very friendly and fast.
Always great food & fas pleasantt full service. A Bar for adults who wish to avoid screaming parents & kids. A MONTANA'S menu.
Food was good, however hope you have time to wait as it is slow.
My meal was great but the guys had steak & both were quite tough. Apparently they r switching meat suppliers service was good.
Was nice to sit out in the sun with some fantastic food and some tasty beverages this afternoon, overall can't complain other than being too warm but thats my fault for over dressing ???? staff was friendly and service was quick.
Best experience ive had in a long time. Food was good service was excellent.
The reason I gave a two star is because our server was so rude, she appears not concern! I went for a birthday lunch with a girl that just turned 16 years on Nov 28th, 2018. Our server came took our orders for drinks, took like forever to bring drinks! Then she served tea without condiments or spoon to stir tea. She took forever to take our food order! And of course we were so hungry! And after she took our order, we waited awhile to get our food! And she didn't give us no ketchup etc! Infact at this point we were just tired of her service! Her attitude was really rude! We had to ask her for takeaway containers which she reluctantly brought, and of course birthday girl wanted a dessert, our server took sometime to bring menu and served dessert on a plate, even when we told her to go!
Love the ribs there! Had a beautiful meal! Thank you! The best place to eat in Fort McMurray! We'll be back!
The first time I went there was about two days after they opened and my experience was very nice. The second time I went was a disaster. The staff were very very rude, they didn't write down my order and when they got it wrong the second time they argued with me. The staff was standing around having inappropriate conversations in front of customers. When I went to pay for my meal the waitress left the debit machine at the table and didn't even return to give me my receipt. The over all consensus around town is that it's a bad experience. The food was alright though lol
Good steak and service.
Great patio experience
We ordered a steak sandwich TO-GO (for work lunch), when when we initially ordered our meal. Took over 30 mins to get our meal. When we asked for the bill...no steak sandwich meal ready...they said it was coming out in 5 mins. We had to wait for 25 mins (after paying our $140 bill), to get the steak sandwich meal. Not even a discount. It was a 2hr visit that I wish I could take back. Very unhappy. ☆However, I will go there again, because their Double-Dusted Wings (Mild) are amazing.
This was a great night to go out to Montanas. Our waitress was very professional and the food was cooked well!! 2 thumbs up....
Nice place
Went there for lunch with a friend. Great service the food was great. Only giving it 4 stars because we couldn't eat outside. The server stated the patio wasn't ready. June 11th, really.
Restaurant is very clean and the staff are amazing! Great experience both times I've come here this week!
There wasn't much open in Jasper on an October night. Pulled into Montana's by their nightly special. It is a chain so you know what you will be getting but also chain, not tourist, pricing and our service was excellent. A good option for an otherwise touristy town.
Food was good, service was good, except the server took a while to bring us our bill (he kinda ignored us at the end). Half our party left and he still didn't ask about the bill.
Just at Montanas in Fort McMurray & never been so disgusted with food before!! The quality of food was so bad its unreal. Fries were so dried up & cold, fish was uncooked & the ribs were too tough to chew. So a recant couldn't eat the fish, couldn't eat the fries, couldn't eat the ribs & $63 wasted now we are off to OJ's to actually get some real food!!
Service
My wife and I went to Montana’s in Fort McMurray for lunch after church on May 4th 2014. We ate deep fried pickles for an appetizer and they were delicious! The pickles were nice and hot and the ranch dip they came with made them an excellent start to our meal. If only things had continued so well. My entrée was the rueben sandwich and my wife’s was a custom burger. The rueben sandwich I ate was one of the worst I had ever eaten. The bread seemed stale and was very hard; hard enough to make me feel as if I might cut my gums while eating. The sandwich was also very cold and the meat was even hard in some places. Simply put, I felt like I could have made a better rueben sandwich at home. I asked my wife how she enjoyed her custom burger. She said it wasn’t bad. She was being modest. My wife is a bacon fanatic and she ended up taking the bacon off of her burger because it wasn’t crisp. She offered it to me, but it looked so slimy I wouldn’t try eating it. Aside from the unexpected poor food quality, the atmosphere was nice and the waitress was extremely attentive and responsive to our unspoken needs. We may try going to Montana’s in Fort McMurray for supper one day when we expect their food to be of a little higher quality, hopefully.
Closes at 9 on Saturdays, really wanted some beers and food at 8:45
Delicious food. I am definitely eating here again. Very friendly staff as well.
It was busy, but we were served quickly..
Awesome food and great service
Beautiful views. Lots of wildlife. Very relaxing pools. Lots of hiking trails. A must do when visiting Jasper.
Over priced. Potato was cold. Steak was TUFF
Ridiculously cheap I ordered the lettuce chicken wrap (3 wraps) and each wrap had exactly ONE thinly sliced piece of chicken breast. So my dinner was essentially 3 sliced pieces of a chicken breast and lettuce...wow
Great food and great Service
Steak and the fixings amazing
The service was slow. But it was peak time which is to be expected. Our waitress was very friendly. The bison burger was delicious.
The first photo is the chicken taco I got. The second photo is what I thought I would be getting. It was very sad looking taco ????
Excellent
Great meal and a really nice atmosphere.
Service and food were as expected for Montana's. The food was very good and the service was attentive. I appreciated them taking care of my daughter to make her feel special for her birthday. We will certainly make a point to return in the future!
Good food
I gave them the benefit of the doubt when they first opened because they were new. But it had been a while now and no lie the last time me and my husband went the place was empty so we thought it would actually be a good experience. We got seated and it took FORTY Minutes just for someone to come ask what we want to drink! An HOUR to get our food and it was cold. Worst. Service. EVER. I don't recommend this place to anyone unless they have an entire afternoon to waste. Never going back.
It tasted awesome!!!!????????????
Not the cleanest place If you wana see pictures send me a message I will send you a pic ????
Great place to eat downtown. We had a window table and the view was fantastic. Food and service were both very good.
Nice
Rude Manager Everything was fine until we were almost done with our lunch. This older lady who happened to be the manager started clearing a table in our area. My Son was just wandering around minding his own business, just being a kid. He was standing by the window admiring the Jasper weekend street traffic. My son is 4 years old. She passed by our table multiple times, and I could tell that something was bothering her. The restaurant was fairly empty and there were multiple tables empty around us. At one point she started cleaning an empty table and came to my wife to ask her to be "Seated" - in a very rude and condescending manner. My wife was standing next to her chair. This lady came back again and this time to tell my Wife to keep my child "Off" that area as she is going to have someone seated there. Again in a very condescending and rude manner. My son was nowhere around that table, He was on his chair or by the window behind our table the whole time. I didn't want to ruin our vacation so we decided to just ignore it for now and deal with it later. As it was getting very offensive & we were almost finished with our meal - I decided to ask for my check. I could see her going to her server and pointing in our direction and saying something. My server arrived with our bill and left the POS for payment. I paid the bill, while we continued to finish our meal and were planning for dessert. This is where it gets interesting - This Manager came around our table and started clearing our table while we were still eating our food & waiting for the dessert that came with the kid's menu. She took the plate away from us while we were still eating. We were shocked and speechless. We felt humiliated!!! At that very moment, our server arrived. I confirmed with our server if that lady was her manager (which she confirmed, yes that rude lady was the restaurant manager) and briefly told her how we felt. Before I could finish my sentence, She broke down in tears and apologized. She mentioned that she was having a very difficult time with her. Holding back her tears, She asked me about the desert but I declined and we left. We are still trying to figure out the reason behind the Manager's hatred towards us - Could it be because we were the only person of color in that restaurant at that time? I am going to escalate this complaint and hold her accountable for her rude and condescending behavior. It amazes me that the restaurant claims to be a family restaurant but shows a complete lack of empathy towards families with young children. I like going to Montana's but now I will never set foot in any of Montana's Chain.
Great food but the AC was just blowing down on us so wasn't to happy about that
If you like Montana's food with half the flavor and half the menu options, you will love the location in jasper. We got deep fried pickles and garlic bread and cheese appies, that were mildly good, however the burger was salty and had a prefrozen taste. The service was good, there is family seating and everyone wore masks due to covid.
Family dinners here are always fantastic. My husband loves the all you can eat ribs, he’s never been disappointed. Kids love writing on the table and now they have new kids activities books too. Love this location.
We got there 9pm, one hour before close. Server was very friendly, our food was delicious and came quick to the table. Highly recommended, great place, great food!
Great service! He was fun and attentive. The food was nothing special, typical basic Montana's.
Take out service needs work. Have been told I can’t order for take out twice now
Great place to bring your friends and family. Good value for great food
Sat down waited 25 minutes then left not very happy with the lack of service didn't even take our drink orders. Had people walk in after us and got drinks and food and yet we never seen a single server at our table. Very disappointed.
Like always best place to have a great meal and a drink with friends
Great food and beverages.
Great food, great service. Will be back
Very nice staff. Good chicken wings and house lager.
Great place for wings.
Food was good. Service was really slow Considering it wasnt that full
Got seated quickly, the servers were friendly, efficient and attentive. The food was great!
Amazing food. Stayed on the outdoor patio with the gorgeous view of the mountain range. Staff was really friendly and attentive.
I was visiting the Skytram Jasper with my family on last Saturday and we encountered Montana’s BBQ & Bar. Although they were full and had many people waiting at the door, they still managed to get us a table with the help of lady Host / manager who did absolutely great work to accommodate us. Can’t remember the name of our Server who did a fantastic job! He took his time with us describing the daily offers and drink specials, and is overall a very friendly person. Not only was the service good, the food was phenomenal as well - the beef rib, fish and chips, chicken burrito bowl, and all you can eat ribs were all hits. We couldn't have asked for a better experience! Thank you so much Montana’s Jasper team for providing us your great hospitality!
Ordered firecracker Burger the onions and jalapeños on it tasted stale got five onion rings with my order they were soggy and the four cheese dip tasted mouldy never again
wow! was not expecting to enjoy dinner here this much! if you go you must get the garlic cheese knots... they were exceptional! best moscow mule i've had recently and was served in a cold copper mug ???????? service was great - thanks red! had a nice time :)
Food was ok, service good, nice family atmosphere in the dining area.
Big Disappointment, took over 30 min to get drinks and over an hour to get meal. Took an hour to get the starter soup, i finished my meal before my son was served his meal which was just fries. We were there for 2 hrs!!!! Machine would not work for scene card. Definitely wont be back.
Love the all you can eat ribs, service is great too
I really liked the food of this place. I got the chicken tacos and they were awesome! With it, comes sprinkled “kapow!” Sauce, which went really well. They also have a Texas barbecue sauce that went really well with the fries. If I ever go back to Jasper National Park (a great park) I will definitely come back to this place! The service was also excellent, and I was glad it was family friendly and did not stink of alcohol the bar area.
great service. great food.
Service was a bit slow, food took a while, but it was busy. Food was delicious as it consistently is.
Had dinner at Montana's today with my daughter ( her favorite restaurant and her favorite spinach dip ever ) and I have to write a review because we just love this place :) been coming here for many years and never fails to let us down. Amazing friendly service, delicious food and the manager Alex is the sweetest ! Thx Montana's ur the best :)
We ordered montanas tonight for my sons birthday. It came missing a side. Paid $20 for a 7 ounce steak and was suppose to get fries for the side and it wasn't there. I called and a girl took my number and order number and said her manager will call me back in the next 5 minutes, and she never did. Very poor service. Also, you should tell the cook to be more careful when they make the food. There was a large piece of plastic stuck to the bottom of my sons pizza. Luckily he noticed it and didn't eat it. I usually love montanas and order from there a fair bit but i am super disappointed.
Is always good service was excellent
Food is great and service is awesome
The atmosphere was great, our server was also great. I ordered a $30 striploin steak. Ordered it rare and it came medium....overcooked. the waitress was very nice and offered to re-fire a new one. When it came it was rare but looked like it didn't even see the grill. No grill marks, nothing. Plus the fact that over 2 "ounces" of my steak was inedible due to gristle.
Its good for a chain restaurant, nothing too spectacular. But good food overall.
Traveling back from Sask on business I stopped at the Brooks Montana's. Food was good. Just didn't appreciate racist jokes that the guy at the bar was loudly telling while looking at me . I'm Asian. He apparently is great friends with the wait staff and floor manager I wont stop at Brooks again.
Absolutely phenomenal food and service! We actually forgot our to go order and left. Our waitress actually ran down the street to catch us! Highly recommend!! You will not be disappointed!!
Food was dry, overcooked, and all of their sandwich options are wraps. Bring Jack's bbq Express back
Not bad, probably the best option in town. Service was very nice and friendly
Love it best place to be in Brooks
Service was really good. Menu is a bit overwhelming.
Good service and very friendly atmosphere love it..
Excelente servicio!! Food is really good"
Always great food
Awesome service in the lounge....an good grub..
Great service, ok food.
Had the honkin beef ribs. They were delight. The meat was perfectly juicy.
The service was really slow.
Great food, nice portions, friendly staff.
Well, Keep Rock'n!????
Good service and food.
Great food and Kaitlyn was great!
Love Tuesdays here when kids eat for only $2! And their kapow sauce is like no other, my fave!
Worst experience ever. Just left this restaurant after 1.5 hours there and did not even get our food order. We waited to be seated about 5-10 minutes before anyone noticed we were waiting. After we got seated, the waitress came and took our drink order and I ordered an appetizer right away. We waited for our drink order and waited, the appetizer showed up before the drinks we ordered did. After we enjoyed our appetizer, the waiting commenced for our mains. We waited and waited and waited, the waitress who was a younger girl, did not once come and give us an update on our food or give us a second look. After waiting for too long of a time, we decided to leave. Too which the young waitress replied “we had our big table order to come our first.” We asked for our bill, she came out and said our order was ready but by this time we were too disgusted and just paid our bill and left. Worst dining out experience ever in Fort McMurray.
Excellent experience this evening....The service from Tanya was fantastic and so was the baby back rib dinner...Highly recommend !
Good service
Service was amazing, food was excellent. Adam’s customer service was extra ordinary. Recommended 100%.
Bald server of the lounge really lacks customer service skills. In a place like Jasper, you should expect lots of international travelers. English obviously isn’t my husband first language when he speaks, and our server talked down to him after multiple questions that “everyone should know” according to him. The steak was great. The only positive during our time here. This was last week
They ran out of corn bread which was the main sad thing. And I found my pulled pork sandwich didn't have enough to fill me up. Otherwise I love going there and the service was pretty speedy considering Covid. We sat in their upstairs patio.
This is one darn tasty place to have a meal. The wait staff are friendly and helpful. Can't really go wrong stopping here.
Service was great
The service was horrible. The food was horribly cooked. My steak was way over cooked and burnt. Then they tried to get me to still actually pay full price for my meal.
Fast and friendly service. Great atmosphere. Welcoming decor. Good food and value. Also donate $3 to Boys and Girls Club of Canada and get 3 free kids meals valued at $9.99 - a great deal and a great cause. Now I can treat my grandsons when they visit next.
Great food and staff!
Excellent meal. Polite staff.
This place is awesome great service and very professional best food in Jasper
New menu, nice clean restaurant
Worse service I have ever had in my life in all the whole world don't understand the restuarant was steady but not busy over a hour to get starters and people came in after us ate and left before we even got starters so disappointed never had this type of servers ever
This is the best service we have had in years! We had a hockey team ages 6 and 7 with siblings and they handled all of us perfectly. Manager was amazing would go back in heartbeat! Highly recommended
Friendly service
Awesome food and excellent service.
We were ordering wing 732 pm Montana’s coudent do it delivery guy was done at 6 what a pathdic joke this was
Burnt Yam Fries. ???????????????????????? what a joke.
fast service, and good bbq love it here.
Good food and great service but a little pricey
Our favorite go to place...great food & prices & staff
Great food! Ate there 2 nights in a row. May make it a 3rd night tonight. ????
Lovely views and lovely food. TBH I was hesitant to come as our last meal in Edmonton was bad. But the meal at this location was fantastic! We did ribs which tasted great and tasty sides. We were on the patio which is shaded but lovely view and had a heater so we weren't cold at all. Also really nice to see the action of the road and to see the train plus the squueeelllllsss lol Totally worth coming in and trying them out! YUMM
If you want horrible, bland, overcooked food then here is the place to go. It was absolute Trash.
Very fast service. Ribs were a little dry, but not bad
The best
Fast service.
Food was not the greatest and half the menu wasnt available and there poutine was made with shredded cheese only good thing was the staff was fairly nice
Nice staff, delicious food and worth it. Ordered Steak and sampler and cauliflower wings. Its super super excellent.
Great staff with quick service never have a empty cup here
Salad doesnt take half an hour to prep... or maybe it does?! Food was not the greatest.. was almost cold by the time it showed up.
Servers are great to deal with. It’s hit or miss on food being up to temperature! The place seems very disorganized at the leadership level.
The restaurant left the best impressions! Hospitable waitress Preet, delicious dishes and beautiful presentation I recommend to everyone! I would like to come back here again and again.
We got asked where we wanted to sit and we proceded to sit in the dining area. Got our waitress Maggie who was friendly and very helpful in answering our Questions. We got our drinks and my fiance was cold in which a staff member noticed and asked if she would like a blanket. What a great touch. Then the meals came out and oh my they did not disappoint. Yummy, plentiful and flavoursome. Definitely will be coming back.
Yardsailed a full beer and everyone was super kind, and didn't even charge for the extra beer. Nice patio, good food, friendly staff.
The ribs are good ????
(Translated) Friendly service, food was fresh and tasted great (Original) Freundlicher Service, das Essen war frisch zubereitet und schmeckte hervorragend
Food was decent. Service was terrible. Sat at the bar for over 5 min before being acknowledged, with 2 employees serving 14 other people in the lounge. They seemed more interested in chatting with the staff that had just finished work sitting at the other end of the bar than the guests in the building. There was no quality check on the food, no quality check on the drink. No offer of another drink or anything else until my glass was empty and my empty food plate was pushed away from me for over 12 min. I have had set my bar low for this brand and every time they just limbo under it.
I work there and it is the best environment to sit down and enjoy a hot meal in!
Typical Montana's food. Had their all your can eat fajitas and my husband had a burger. It was good :) Service was really good!
Decent food, the ribs were good but a little dry for my liking. Also had the shrimp and fries, which were both quite good. Would come back and try a few of their other BBQ items. Was disappointed in the alcohol selection (few wines and no ciders). A little hard to find on the road, lots of space inside for large parties, they have a dining area and a more casual pub area.
Best wings around town!
Awesome service and great food beautiful view. Would recommend to everyone.
Great Service! Great food! Had all you can eat ribs and the food came really fast!
Love Montana's the food is amazing.. but that bathroom in the downtown location is beyond gross!!
They were short staffed, The one good waitress did her best. The other girl has no future in the industry.
Staff wasn't great. Burnt my rare steak. Rest of our order was garbage. Took forever to get refill.
Always a good atmosphere, food is always hot. Sometimes steaks aren't cook medium rare like you ask. But all in all pretty good place to go. Haven't had an issue yet!
Stopped in just after lunch. Food was good and server was very helpful. She didnt pressure us to give us a bill. Overall experience was good.
Very poor service. Butter knives are sharper than the steak knives.
Service was great food was ok
Great place
Food was good, but an employee named Alison was so rude and she was not willing to clear the doubts of her co-worker, guess he is new.
Had a burger nachos and steak before our hockey game. Great staff and food
Dine in
Good price excellent service
The whole family ordered different things and they were all great. Gotta love good BBQ.
15 min wait for drinks. It was another 45 for a 25$ ten dollar steak I got my date to cut for me bc the meat was so tough. Another 40 mins for the bill to be printed after asking twice. From 7:45 to 10:10 pm just for 2 dinners at the bar = no stars by the way we were the only patrons in the entire bar area
Good food
Fast service pretty good bbq
Great food, and the lounge-side nearly always has room. Many of the hotels in the area have a 10% off deal with this Montana's, so make sure to ask if your hotel gets a deal!
Manager was very nice and friendly. I would recommend all of my friends & family for sure.
Food was not to good. Won't go back
Food was good. Sadly the service provided by both our server and another lady that helped bring out the food for our party was poor throughout the evening, people have bad days, but both staff.... suggests a management customer service or team morale issue :( But on a positive note, they have Newell brewery IPA on trap which is amazing - this is a nice brew if you're just getting into IPAs. Indian Pan Flame & Wasana Thai offer amazing authentic very reasonably priced dishes and fabulous service in Brooks.
Great food and good covid protocols being followed!
Food was good but worse service I've ever had in a Montana's. Expect longer than normal wait times for service.
Very attentive service.
Nice restaurant
Good food and friendly staff
The service was excellent. The location in Jasper is one of our favorites. The food was okay. Nothing over the top but it is a nice place to enjoy a meal.
Our server Angelica at the bar side was absolutely amazing. The food is Great as always!
Not very pleased with the Service I just encounter. My husband and I decided to go to Montana’s for supper bc it just reopened, but once we got to are table we never got spoken too after, we sat for a good 30mins with out anyone coming over, we never got offered a drink or anything, the place was not busy at all, so we just walked out and went to Wendy’s
Actually my 1st outdoor camping was in this place even though I live in Iowa The place is so organize so clean so beautiful best vacation ever,
Dinner
Ang was a great server. Attentive and friendly
Very good food, Attentive staff, enjoyed my meal.
Good. The waitress named Sage was excellent (attentive and kind). The food came out fairly quickly. The ambiance was great (what you would expect for a Montana’s restaurant) My only tiny criticism is that I ordered 3 appetizers and only one came out hot which probably means they timed them incorrectly. Otherwise, I would say that it was a good experience. I enjoyed my ribs!
Service and food was great!????
Fish and chips was very good.
Great ribs and they waitress was very pleasent.
Went there with a friend who bought me lunch in the lounge. It was nice and quiet. I had the broccoli cheese soup and chicken tacos. Both were delicious. However, my friend ordered the lobster bisque soup and never ate much of it...
Great for families, friendly staff and sime if the best value food in town.
Today was not a good experience Montana’s. 3 of us went for dinner, 2 adults and 1 child. My ladies meal wasn’t right and my daughters meal didn’t get to the table for at least 15 minutes after our orders did. She asked for her food multiple times. Disappointed on the service today.
Great time, food delicious
A nice place to eat a lot bbq and drink a lot of good cocktails ????
Had there ribs they were cooked perfectly fall off the bone, tiny coleslaw serving though.
Had the beef rib... it was pretty good!!
Chicken burrito bowl on point! On an off note the steak salad has an odd dill dressing some may not like, it has an off aftertaste
Great food. New server did GREAT!
I took a day trip on my motorcycle to Jasper and stopped in here for lunch. The place was decent enough, but their cook really needs to learn how to cook a steak! I ordered my steak medium well and ended up with a steak that was between blue rare and rare, but I was hungry so I just ate it anyways cus i didn't feel like waiting even longer cus it took a while as it was to get my food. The fries and beans were good, and the drinks, but the steak ruined it for me......especially since it's not cheap.
Excellent service and the food is great. They don't have contactless payment yet though, so don't forget your wallet.
Staff were amazing. Food cooked to perfection
Best ribs around...
We had a great time at this restaurant, we had a big group with a lot of kids and our waiter Chris was amazing. The food was delicious and it was a great experience!
Service
The wings are excellent but the bison burger was a let down. The bison burger was over cooked and dry. Service is ok.
Absolutely no direction on if it was seat yourself or not. Hosted was completely clueless and air headed. Finally was seated. They were out off everything we actually wanted. The chipotle burger had absolutely so spice in it. Very disappointed. Complained and got a discount on the burger. Waiter Jake was nice and always checking on us. Very disappointed in the host and the kitchen.
Great food and service
Worst restaurant in the city. Never answer the phone.
Solid Steakhouse Decent Menu, Realistic value minded prices, and friendly helpful staff. Go for the Brisket Plate!
Very poor customer service over the phone when I called to let them know that is missing items. I asked to add a piece of chicken and this employee thought I was asking for free.... d... and because they are out of other ltem they decide just send it without.... and I ordered 3 bottles of Pepsi and 1 water and I got only 2 bottles of Pepsi and 1 water... she then decided to hang up the phone on me but before she told me to go there to pick up what was missing..... I used Skip the dishes they should train their employees at least .... first and last to Montana's
Food was ok service was slow
Delicious, fresh food. Fast, friendly service, AND, you get to draw on the tables! It's a great eatery. Not the cheapest restaurant ever, but it is very high quality food. Don't skip on the chicken waffle club sandwich! It's phenomenal!
Good option to eat BBQ in Jasper. The place is upstairs, really nice with great views. Also the attention was excellent.
Great food and great service.
Service missed a side order of shrimp, and did not come to the table once during eating to check if everything was ok, or to give us an opportunity to point out he missing food. Food itself was OK, what you would expect from a small chain restaurant.
All good. Drink specials were cheap and food deals too
It was minus 6 outside and probably minus 5 in the restaurant. My hubby and I were cold the entire meal. Mentioned to our Waiter and he said that the entire restaurant is cool. We didn't stick around any longer than it took us to eat. No dessert no visiting.
John is a very good and lovely waiter
Service was terriable. And the food was worse must be under new ownership or somthing as it use to be good
Great food and friendly staff Love the look on the outside its very sharp looking
Went in and sat down in the lounge. There were only 3 other parties in the lounge when we got there, and it wasn't busy at all. We waited for almost 20 minutes, and nobody came to even acknowledged that we were there. So we left. If that wait time is any indication on the food service, then I'd rather go somewhere else.
Nice Food, Nice service. First come first serve
Very nice. Good service
Nice place. Ribs were good, a bit dry but still... I would be happy to come on Wednesday to try Eat All Ribs. Beer selection could be better, no local beer is served at all. Stella Artois was missing something. My barman is customer obsessed... a kudo for such attitude
Good atmosphere and good service. Need to cut your oranges into wedges not slices
Surprisingly, fantastic service and food was delicious
Food was good but not great. Felt like our server was new which is tough for a big table. She did not bad though. Food came out fairly close together. My ribs were a little dry but the appetizers were great.
Since when does a poutine come with no gravy? The amount of spinach dip was enough for 5 chips and hardly any mashed potatoes. Very disgusted with the quality of food here and will not be back
Awesome loved my meal
Chicken is not real chicken breast it is for sure the Walmart brand pre sliced chicken which I've already bought...and since our meals took only 10 min to come out...I know for sure..they used this..therefore my chicken wraps were dry and cold!, 2 kind of beers asked for, not in stock, veggies on the buttermilk chicken dish were cold! Waitress was friendly, sympathetic and obviously embarrassed at the quality of food!
It was good