We've got the reviews of people who purchase the services and products of Pet Valu (Fish Shop) around Brandon territory (Canada).
At the moment the business receives a rating of 4.2 stars over 5 and that rating is based on 102 reviews.
As you can read, the average of ratings that it reaches is very positive, and it's founded on a high number of feddbacks, so we may conclude that the score is quite accurate. If people have bothered to give their opinion when they've done well, is that it works.
You know that we do not usually bother to set scores when these are good and we usually do it only if we've had a problem or incidence...
This Fish Shop corresponds to the category of Pet store.
Very nice and helpful employees
Love using the tubs to bath my dogs. However the tubs are way too deep and my back hurts after using them. Even a Newfie doesn't need a tub that deep.
Great little pet value
Great place for all things petty! Great staff who do their best to get you what you need.
Love the staff. They are exceptionally knowledgeable and caring.
Love shopping here, I try and get most of my pet supplies here if possible! Also the staff are very helpful and always remember to remind us that we are part of the rewards program!
I worked at Pet Valu in Winnipeg for 5 years in the late '90s and early '00s! I'm so impressed with the new renovations, floor planning, and bath area! Excellent customer service and quality merchandise.
Friendly and well stocked. Helpful
Wonderful friendly service
Super knowledgeable staff. Really helpful!
I come here alot and staff are always friendly. Store Is pretty clean as well
Well usually the girls are nice and talk to u. Sales girl today before five wasn't too friendly or helpful.
Super clean store. Friendly staff. Perfect little gift for my minou.
Regret starting the dog food bag program at this location because the young "staff" arent friendly at all and put you in a bad mood after leaving. They used to have awesome staff and now the young girls are always so short and grumpy. Pet lovers warehouse and corral center are so much better.
Our go-to pet food and supply store in Brandon! We are always greeted with a smile, and the staff is friendly and knowledgeable.
Great service mostly. Some stsf need to be friendlier. Smile costs nothing!
Very kind staff and service is quick
Nice selection of pet supplies for all your furry friends
Always great service from the staff! Love how they get watch our lil guys grow up
Very friendly staff.
ordered a new dog bed online, but it wasn't in-store. The staff called me back, ordered it from head office and I was able to pick up the next day. Great service.
Staff very helpful and friendly. Extremely knowledgeable!!
They have everything my dog needs!
Service staff where knowledgeable and caring...oh yeah the Boy vier was cool.
Great local service and all products for our dogs needs
Great services
They were awesome. They helped us find a travel bowl for our furboy. We forgot his at home. They were also nice enough to fill it with cold water. Morgan thanks you ????
Love Pet Valu stores...always have things my very picky pup will eat and chew on.
thnk
Good place for pets
Their curbside service is awesome! The staff is extremely helpful and courteous
Located in the Brockville Crossings Outlet Mall.
Decent
Staff is always super friendly and helpful. It's a pleasure shopping here.
Great experience here at Pet Valu. Everything is great quality for your pet, and they have a variety of options to suit your pet's needs. The staff here are also super friendly when I was visiting. Great experience here.
The prices are high. Most things were at least a buck or two higher than best west (particularly for the treats) there are actually a fair number of healthy, far less expensive and same quality of treats offered at Walmart (Canadian/USA made as well so just as safe) so I don't plan on overspending again. The store cat is a total sweetie and there's a few interesting toys kicking around there that regardless of price are worth the buy.
Had exactly what I needed. Dried duck breasts.
(0 star review but must be seen) WARNING FISH BUYERS PLEASE READ! this place has dirty tanks My tank now has fresh water flukes, which are transmittable to people. I'm going to the hospital for treatment myself now. Ontop of that their tanks are infested with snails, I've had fish die upon arriving home. And they refuse to fix this issue because they dont care. Staff also has no clue how to maintain an aquarium everytime I go in she uses the excuse that shes new tho shes been in months now. I'm never going in again this place is a Health Risk.
I've been getting my supply for my dogs here for years
I went in today for some help with issues I'm having with my cat and my dog. The stuff was incredibly friendly and helpful. They were able to recommend several products and advise on how to handle the situation. I will be back again
Very helpful staff with great service
I take our dog here for a hair cut and nails trimmed. Ansley is fantastic. Always pleased with her work and the stores prices. Takes awhile to get an appt but they are amazing
I always take my dog here for grooming and always have a positive experience. I was in the other day buying bird food and feeders, the staff are very friendly and helpful and answered all the questions I had, giving advice on which food is best for the birds. They have plenty of options for dog, cat and bird products in store. My dog always leaves happy after getting her hair done there!
Staff was very helpful
Didnt have product I needed
Great customer service
Very helpful
Friendly staff. Great seasonal deals
Friendly and helpful staff.
Friendly staff, very helpful!
Friendly and helpful staff!!
Pet's welcome
Have always had great service and they treat my dog like a queen
The pet washing facilities are great ! Makes the job so easy. Thank's for assistance. Also really great toys and pet supplies I check online often to see sales????????????
Staff are friendly, love animals, and will suggest products to suit your needs. They are also okay with cleaning up if your pet has an accident when you bring them in store. We appreciated the new dog/cat (2021)?coupon book that got us free name tags, a discount on pet essentials, & some free food. Staff / management are not empowered to get something ordered in with reliable certainty. We could not rely on them to stock felaway stress reliever for our cat and had to go to Amazon for a reliable supply at a cheaper price.
Great
We enjoy poping in for all our pets needs and our cliants need also.
Great knowledgable staff
Pet valu is a very community-oriented store that supports local causes and is so so helpful. The store has adapted during the pandemic to accommodate all types of shopping. Thank you.
This location was very rude towards me, the lady didn't wanna help me and shock her head no, I'd definitely recommended going to there other LOCATION
Love this store. All the products and services we need for our dog.
Ery helpful and friendly staff. Nice store and I love the dog wash!
I go here a lot to buy fish n supplies. Super helpful staff.
Excellent service and production selection!
Good service and always friendly. Fish loom healthy and other pets. Have a good Product line
Very helpful with our pup (13 years old, suggesting different food for him
Rude, rude manager and staff. I've been coming here lately for my pet food and toy needs. The lady who manages this place makes you feel like you buying anything here is an inconvenience to her. Worst customer service I've ever experienced. UPDATE: My father went there a few weeks later and told me he received the same rude treatment from the manager. How does she still work there?!
Very dependable service! I go here all the time for my fur babies needs ????
Great service! $10 dog wash , our Dane loves her potater treats ☺️
No vegan pet food
It has fish now too.
The staff was friendly and knowledgeable.
Helpful staff.
Friendly helpful staff
Lots of product choices
Great service.
I simply love Pet-Valu. They are always there to make sure your questions and concerns are met when you get your new fur babies. They have the stuff you need to feed, treat and clean. The staff is so friendly and professional.
Great service
I was so excited to discover that Pet Valu had a dog wash. We brought our dog in for the first time and we so excited to use the facility. The staff explained the dog wash and we started. It was great, everything went well and everything is included, they clean the bath once you are done. Until we thought we found a tick on our dog. The lady rudely told us that if we found a tick on our dog we had to clean the bathtub drain ourselves. We were shocked to hear this but we figured ok, we will do that. While my partner was blow-drying the dog, I thought it would be nice to buy him a brush to brush him after his bath. I looked around the store and could not find them so i asked the staff if they had brushes only for her to reply, VERY rudely that I had to pay for it.!?!? This was quite insulting considering i have never stolen anything in my life. I was shocked that she would assume that I would steal the brush. It is a store, why wouldn't I expect to pay for it? I was so baffled that we finished drying the dog and I could not even go to the counter to pay. I was beside myself at how badly she insulted me. I left the store with the dog and my partner paid. When he got to the counter to pay, the staff asked him if he used a brush. As if we would use a brush without paying for it??? So now we are both astounded by the rudeness and implications that we would steal or use something and put it back on the shelf. Maybe that is something they would do but we have morals and values. Not to mention there was a dog there unleashed growling at my dog after we cam out of the dog bath...My dog is the customer, i shouldn't have to protect him from the staff's dog, on my own. The staff never tended to him growling at my dog....If that dog is loose, he should be friendly. It's too bad because we were really excited to come to this new dog wash we found and we have a really fluffy dog, so we were really excited to see the brushes we could buy for him. But after being accused of stealing, i doubt we will ever come back to this store.
Should be pet stores in brandon
Heard some employees talking smack about the girl who works there with the Husky service dog? Are you guys for real? Claiming it's not a real service dog. If you guys know it's not real why is it in the store? If you can't prove its fake why are you spreading rumors about someone who works there? Not really cool that customers can hear you bashing your coworkers/employees I would like to add I know the girl personally and I know for a fact the dog is registered with the City of Brandon as a service dog, ask her for proof of you don't believe her. Shame on you guys for spreading rumors and calling your staff liars behind their backs!
Great staff and great products
good staff and good prices !
Friendly staff, great prices, love this place!
Great place for all your dogs and cats products that are need
The employees go above and beyond here! They are very helpful and knowledgeable and they helped me find a product that worked for my kitten when other products made him sick. Thanks for working so hard!
In and out with what we needed.
Very helpful friendly
Very helpful and friendly staff, good prices!
Great selection, super helpful staff.
Pet Valu has very knowledgeable staff and I love that they carry Canadian-made pet food as well as other products
Great selection of natural/grain free treats for our puppy.
Great staff and good pricing on dog food!!!!
Friendly, helpful staff, and great selection for our pets!
Lots is selection, they support the SPCA. Very informative personnel.
Great store! Love that we can bring the dogs into the store. Staff are very knowledgeable
Friendly fast
Wonderful customer service. Brought our pup inside and the two girls at the front desk we're extremely open and friendly. They gave us wonderful recommendations. We will be back
New owners who are extremely helpful and friendly. Great selection.
Best pet store, has friendly staff and a great selection for all pet needs!
Phoned asked a question, she said check website like I was dumb for not doing that in the first place
Always so helpful
Staff is always friendly and very helpful in selecting toys and bedding for my ferrets ????
Love it so do my pups
Great staff and helpful
Very friendly and knowledgeable manager. Well stocked, will be going again.
Amazing service!
Wow
Nice family of people that are helpful and considerate to your needs.
Great place!
Best pet store i town! The staff is extremely knowledgeable and polite!
Great staff! Always willing to help!
No instore. Order by phone. Quick pickup.
One of my favorite places to shop.Great selection of groceries and household items.FRIENDLY staff, always willing to help..
I went there today to buy Dog food, I have been there many times buying food and getting grooming done , they all know me there the Manager greeted me and informed me to sanitize my hands which I did.as I proceed to pick up my thing, it was only me there and she proseeded to tell me it was only a 15 min shopping time limit in the store, that was the gov rules which was false. So needless to say I left without buying anything and will never go back there.
I have a few pets and I venture there all the time for food. I Went to a competor last evening and realized I will never again. The staff here are amazing
Awesome place, great service.
Friendly and knowledgeable staff, the best in brockville! Clean and well stocked store. Groomers are amazing!!
Good and diverse products. Frozen raw food! Great staff, always helpful.
Staff are so friendly and helpful. Store is well stocked. COVID-19 measures are excellent. Mainly, I love this location because of the staff.
Variety, friendly staff
Will never go into the brooks location again the guy was rude went in to get my dog a bath there was a couple there ahead of me with three dogs and I was told it would be a bit as one of the tubs was out of commission he said should be free at about 3:30 a hour and a half later as it was two. When I asked that he would hold it open for me he told me it’s first come first serve and if somebody came in I’d have to wait so in other words he expected me to stand around for a hour and a half. Considering his one tub wasn’t useable and the other one was going to be tied up for an hour and a half. Great customer service.
I called ahead, was told to call or knock when I arrived. I was let in promptly, asked to be directed to what I needed so I wasn't wandering aimlessly. I was treated very well and respectively, a treat for my dog was even thrown in.
Lots of selection and friendly helpful staff.
Ok
Very nice people there and help you very good
Always helpful at this store and really seem to know their stuff.
Very friendly and knowledgeable staff. High quality pet food sold. Pet grooming facilities in store. Pet Valu is always working with rescue missions to find forever homes for animals in need. Great community spirit. Top notch store.
Very friendly and helpful staff. Super choice of products.
Service is top notch and staff are knowledgeable and friendly. Fairly well stocked, especially for Brooks. I enjoy my visits there very much.
Employees very helpful
I just moved to Brockville and I noticed the Paulmac Pet Store which I went to today and it is horrible. So I went over to Pet Valu and when I walked in the Lady asked how I was and I told her that I just had a bad experience at the Paulmac location because it is all under construction and the cages with kittens are subjected to banging and loud noises, never mind the dust. She told me that she had just brought the cats over there today and she didn't think it was a problem. Other people I spoke to about this incident were also shocked that these animals were treated to badly.
We had help from an extremely friendly young lady who had just started that day.
My favorite pet store! Staff members are always friendly and helpful. The new dog wash is so convenient!!
I am new in town and received the best service ever! The sales girl Manny was very respectful towards my dog and had an outstanding personality! I will be shopping here for all my pet supplies and recommend it to everyone I know
Really good store for pets, staff is very knowledgeable!
What a great customer service. I was in a store last week and girl that worked there was very knowledgable and helpful. I believe her name is Manpreet. Not to mention I felt very safe as she was desinfecting shopping carts and letting one person at the time in a store. Needless to say I will be back to that particular store.
Friendly
3 years later and the staff have still not learned customer service skills. Just went there today April 15 and the girl that checked me out was soooooooooo rude. She couldn’t not have made me feel like more of an inconvenience from coming to the store and making a purchase. She had a cart full of garbage blocking the entrance to the front of the store. She practically yelled at me. I will NEVER shop here again. have been going to this location for several years now. The staff are very unfriendly. I have never been greeted by a staff member when I enter the store. There is usually no other customers in the store, and when I go to pay for my purchase the staff make me wait several minutes after observing me standing at the counter. I spend approx 100 a month on food and supplies for my pets. I wanted to pay with my debit card but use an alternate account than the account connected to the tap option and the cashier took my card from me and made me use the tap option. I expressed that I did not want to do this and she made no offers to reverse the transaction so I could pay with the correct account. I only shop there because of the rewards program but I am seriously considering shopping somewhere else. I am shocked that staff members are allowed to treat customers so rudely. I buy bulk which make them heavy items and sometimes there is a cart to use and other times the staff are using it to stock shelves. I have never been offered assistance to my vehicle with my purchases ( approx 100 lbs of product)
Only place I get my cat food and supplies from, the staff are very friendly and knowledgeable. The store is always in stock and clean
We really like shopping at this Pet Valu and the dog wash station is terrific! Manpreet is a terrific clerk - fun, friendly and always goes the extra mile for great customer service, especially helpful during the pandemic lockdown. Thanks Manpreet; see ya' when you guys re-open. Dave & Lisa
The cashier I had was the most bubbly happiest girl in the universe!
Pet Valu is great and this location has a great selection of grain free, raw food, and products made in Canada. I'll never go to another pet store in any city other than a Pet Valu.
I think another reviewer was speaking with an animal rescue representative and not an associate from the store as the associates don't move animals or product between stores. Animal care is very important at Pet Valu. Pet Valu Brockville is privately owned and operated. Paulmacs in Brockville is corporately run by a manager and staff and is not connected to Pet Valu Brockville.
Walked in the store with my daughter, for a "tour". Stated that I was just looking to the clerk. Then I remembered that I needed something while I was there, which at that point the staff were unfortunately absent.. ????
Great, friendly, helpful service. Definitely recommend.
Excellent
Knowledgeable
Very helpful staff
A clean and tidy place
Always great service. Have fantastic knowledge and lots of stock to choose from.
Amazing customer service. Did not get the name of the lady but she was super helpful.
Very helpful and friendly staff.
Nice clear store. Prices may be a bit high
After being a regular customer for years, I will never shop at Pet Valu (Brockville) ever again. Yesterday, my spouse, myself and my three-year-old went into the store around 530 PM looking for a cat condo. When we walked in, they had a bunch of cats in the cages so of course my little girl went right over to them. There was another customer in the store, also with her little girl and they had the cage door completely open, petting the cats but when my little one put her fingers near the cage to try and get the kittens attention, this tall woman with glasses and brown hair hollered over to us and said "you can't touch the cats, it can make them sick" .. well, if that's the case; totally understandable but I found it VERY odd how she didn't say a single word to the other customer who had the cages open and was petting the cats. We did a loop around the store and decided to leave and it was the same thing when we were about to exit, but this time, this woman was standing WITH the customer while letting her and her daughter pet all of the cats ???? This woman was just ignorant, unprofessional and obviously has customers she favors. Safe to say, I will stick to Paulmacs after my experience here ????
Very helpful in finding a food my dog would actually eat. Even gave us samples to try
Pleasant customer service
Friendly staff
Can I buy a pet bunny there
This is a store that is supposed to be open from 9 AM to 9 PM., but it seems quite acceptable that staff arrive after 9am, and proceeded to lock the door on customers so they can take another five minutes to set up their till! On top of the fact that there was not even an apology for opening late, the staff did not speak nor acknowledge me. They did seem quite happy to take my money without even a good morning, sorry to take up your time, or a thank you!! Staff maybe knowledgeable, but the service is far from good!
The pet wash is amazing for $10!!! They provide raised tubs, variety of soap, towels.. blow drier!
Great layout easy to find what you're looking for and the staff were very nice and helpful
Great place for pet supplies
Great selection. Good staff.
Great Service
Great dog wash available, great price.
Nice place
Very courteous staff and one of the few places that has my dog food.
This is by far the best place to go for all your pets needs. I highly recommend it.
My favourite pet store. The friendliest of staff, with knowledge. They are always so helpful when they have an extra hand to help me to my car.
Awesome customer service! And they are willing to order the things I need for my animals!
Friendly staff
Great place
Friendly and helpful staff!!
The best! Akways so accommodating! Great stock! Thank you!
Took my dog there for a wash NO Towels & the BLOWER did not work.The sad thing was changed same amount.
Good stock. Nice staff. Cute lil pups and cats running around.
Always a great experience when I come into this store. The staff are always welcoming, knowledgeable and approachable. Whether I am shopping for pet products or taking my rabbit in to get her nails trimmed the staff are always professional. You can tell these staff members have compassion for all walks of life.
very friendly service and staff
I went there at July 11th, at about 12. The female assistant is kindly behaving very wired. She kept asking me what I want. She was still following at me even I told her I can get the thing i want by myself. She told me it is because of the virus, so there is only 6 people can stay in the store. I can understand that and I feel she wanted me to get out quickly. However, there is only 4 people in the store at that moment, and we all kept 2 meters distance. She also didn't follow at other people and being annoying to them, she was just following at me and keep asking question. Then, there was another customer come in. She told him to stay beside the door so she can keep only 6 people walk in the store. I didn't want to interrupt other people so I left. I stayed in the store less than 5 mins. I didn't have any time to choose what I want because of this female assistant. In addition, according to what she did, she seemed being scared about virus but she didn't put her mask on. I put my mask on at the time when I was in the store. It is the worst shopping experience I have encountered.
I was disappointed with my experience with the sales clerk, at brantford on st George store. The register did not calculate my tax exemption correctly and when I tried to tell the clerk, she said the register did calculate, without checking. After, I checked with someone else, I was correct. I went back to get my refund and I had to prove that the register did not calculate correctly
It was my first visit to the store, super friendly and knowledgeable staff. They didnt have the exact product I wanted so the employee helping my informed me on some substitutes, as well as taking my information so they could order the correct products for me. Great experience and will make this my new go to store.
The staff is very helpful.
They kept the fish in tiny enclosures and cats in tiny cages, the merchandise was good.
Everything you need for your pet
The ladies was really helpful. Even help me take stuff to my car. They wouldn't take no for an answer. I really appreciated there help.
Excellent service. Friendly staff.
If anyone is looking for a great place to shop, this is it! Not only for the products, but the people here, mainly Manni and Paige, have restored my faith in humanity. I accidentally left my wallet behind and Manni tried very hard to get it returned to me. I appreciate the honest people these young girls are. It really is great to come across great people in a world that can be so harsh! Sincerely.. Sandra Smith
Only place I go to get my pet supplies, smaller selection, but that's because they focus on quality products, not a bit of everything. Best place for food and toys.
We started coming to this pet store because we moved further from our other one, and needless to say we will continue coming here not solely because of convenience, but because the help and service we receive from Manpreet has been by far the most pleasant experience we have had from shopping at a pet store. Thank you for taking care of us and keep up the awesome attitude !!
Used the pet wash station for 1st time at this location. Was feeling rushed by the only person there kept asking me if I was done, shampoo was 1 bottle and more water then anything. My louis and I were there for 17 mins and don't think we will return...such a shame
Staff is very friendly and knowledgeable.
Good service.
Love the selection of food and friendly helpful staff.
Very amazing place and amazing service. The lady there helped me find what i needed. And the prices are good.
Like seeing the rescue cats roaming the store
Hi folks .I went to pet value today on my bike was in store. Then we all heard a massive bang .we went outside to check and a car had driven into th the wall..and mangled the back of my bike. I'm ok shakes me up a bit but the purpose of this review is that pet value were extremely kind to me got me water but my bike in store while I finished what I had to do and concern and extremely compassionate and more they have class there thanks pet value for your compassion and care thanks Peter
Great customer service i called to ensure the litter I wanted was in stock and she went to confirm they still had it in stock before my visit to the store. I’ve been back several times since then great stock and selection and fair prices
Nice pet store not part of a large chain
They are very friendly people
I had never been in Pet Valu in Brockville before. I have to say the gentleman working there was a huge help to me, so friendly and knowledgeable. I live an hour away, but I'll definitely make the drive back to go to this store. The customer service alone is worth it.
Great pet store for everything you need for your dog or cat. They have a great selection of healthy food for my dog. Staff very friendly and have great dog grooming service in house.
Nail trim foe my anxious pup and they were super patient with him and got the job done!
Friendly staff who are always willing to help you find what you're looking for! Shopping here is always a joy ☀️
Super helpful staff! Thank you!
Dirty pet store needs cleaning
Very helpful.