Reviews of The North Face Banff- owned and operated by Highline Outdoors (Fish Shop)

Gabriel Acuña

(Translated) Very nice and well stocked, although a bit expensive (Original) Muy bonito y bien surtido, aunque un algo caro

張丁事

(Translated) A must visit on Banff Street! (Original) 班夫街上必逛的店！

Andrew Blenkiron

Helpful and friendly staff. Very cool gear and clothing.

Ben Arakaki

Awesome deals

Meg P

Great store, has just what you need for the fluctuating temperatures.

George W

Nice inside the store.

Mike Masters

Miss the elevator. Staff are great.

Steven Casey

I'm using my last 1% on my battery life to say how amazing Seranna's customer service is. Such wow

Björn Syring

(Translated) This North Face store is certainly one of the best between Vancouver and Toronto, and I've been to some! The selection is huge and there is also a sale with lots of clothes. In contrast to Calgary one has here also the more colorful things and not only black and green to choose from. If you do not find anything here, go to Vancouver. (Original) Dieser North Face Store ist sicherlich einer der besten zwischen Vancouver und Toronto, und ich war schon in einigen ! Die Auswahl ist riesig und es gibt auch einen Sale mit sehr vielen Kleidungsstücken. Im Gegensatz zu Calgary hat man hier auch die etwas farbenfroheren Sachen und nicht nur schwarz und grün zur Auswahl. Wer hier nichts findet muss nach Vancouver.

Kathy K

I went to your Banff, AB location On Wednesday, September 23 just before noon and I was told quite rudely that I cannot enter the store as I have coffee in my hand. I asked the male at the door if I can leave the coffee there. Was told again rudely that I cannot, so walked out. On another occasion (couple of months earlier), I went into your store (same location) as I had a TNF jacket and the feather was coming out. Asked if they can help me as it should be under warranty. The answer was “they will not do anything for you”. On Wednesday, September 23 went into Monod Sports in Banff almost across TNF store and they were happy to help me with my coffee in my hand. Instead buying a TNF jacket I got an Arc'teryx jacket with an excellent customer service and the feather is not coming out. I believe you should do something about arrogant young people who work in your store, they think because they work in Banff, they are above everybody. In summary, I will never ever buy a TNF product or enter your store.

Deepak Gandhi

Thanx for providing amazing customer service Aiden. He's the best - extremely helpful and patiently answers all your questions. If you ever go to North face in Banff ask for Aiden!

Joe P

Northface gear is great but it's gotten away from being hiker oriented and shifted to snow bunnies and urbanites. Overpriced, too bad we don't have an outlet nearby. This location is awesome though, very nice inside and a great selection.

Harinder Jit Singh

Courteous Staff. Loved the experience!!

Monica Menezes

(Translated) I love everything (Original) Adoro tudo

Don Perron

It's expensive but really good quality and have always found that the outerwear exceads my expectations. The staff are friendly and the store is well stocked and easy to look around in.

Hermann Vogel

Always make a trip to Banff to shop at this store. Great variety that you can't find in the city

rahul godavarthi

Good salespeople. Not pushy. Very helpful in finding you exact what u need.

Anthony Di Genova

Amazing service, Barry was very friendly. Overall a great experience.

Jennie Marshall

We thought this store was terrific. After four stores, we were still trying to find a fleece to fit my husband. North Face delivered. Next time we will start at North Face!

Sanjay Karl

Great little store! Carla and Jen were super helpful to my wife and I when we were looking for hiking boots. They were patient in everything we tried on and helped us out when we couldn't find the model we liked in the right size. I'm definitely a believer of North Face products after this experience. We purchased hiking boots, pants, and a rain jacket. Good gear makes all the difference.

Daniel Fowler

Great customer service here along with nice products with life time warranty. Jen was very helpful.

Philip Behan

Great store, but does not open until 10pm. Disappointed to be turned away at 9:10

Jill Benson

Great selection, large store

Smlatour

My parents went in this evening and felt extremely out of place and unwelcomed by approximately 3 so called ‘gentlemen’ working there who were preoccupied chit chatting amongst themselves. Not a single greeting but glares. Upon reading a few reviews below, it’s a shame this seems to be a recurring matter. I question your management’s integrity for tolerating such arrogant and pretentious behaviour. Do better.

Lei W

Very helpful staff but not pushy

robert worsley

Good items but more exspensive than other locations. Thats why 5 stars !

Alan C

North Face is more chic nowadays. When I went there I saw beach wear and floral patterns on some of the jackets. Service is good.

Juvinar Santiago

Lots of reliable stuff here for mountain and winter gear. place is clean and friendly staff. The only down side is a bit expensive very often they do sales or discounted items.

Brian Munro

The store is well equipped with clothing and accessories . The shoes are not at all like they used to be. I have found over the years, their shoes have taken a departure from rugged outdoor equipment to more of an everyday shoe store .

Keith Kwong

This location is no longer running

Best Foot Forward

I received really excellent service from this store. Sam, Khalifa and Morgan were all knowledgeable and super-helpful. All three went above and beyond to answer my questions and resolve my issues. I will shop here again.

Joseph Davis

Great selection

Claudia Kersten

(Translated) Bought too much ???? (Original) Te veel gekocht ????

池小姐

(Translated) Excellent service Reasonable price (Original) 服務極佳 價格合理

S F

Top Service. Thx

gary c

Has a Banff-exclusive t-shirt, hope there will be more banff/rockies exclusive goods.

Mark Duncan

What an amazing store! Such a wide variety of products for many different needs. The staff were friendly and helpful with great product knowledge. Would recommend to anyone in Banff in need of outdoor equipment/apparel

Matthew M

Expected better from a retail shop with expensive products, didn't realize it was alright for staff to stare at their phones rather than be ready to help the customers... you'll definitely feel a lot more welcomed at Atmosphere and Monods than you would here...I'd be embarrassed as an owner ????

สวนกุ๊กๆ เพชรบูรณ์

(Translated) There are a lot of clothes to choose from in the north face. (Original) มีเสื้อผ้า กระเป๋า ของnorth face ให้เลือกเยอะมาด

Susan Kay

Friendly staff. Bought what we were looking for.

Veronika Smolik

Had to stop in to get some pants mid bike ride because I was woefully unprepared for sub zero weather. The pair recommended by the sales associate who helped me were perfect (thanks x 1000000 guy from Australia (?)). My ride went from barely endurable to awesome immediately. I will now have to think of more things to do in the cold so I can wear them again ????. Thank you also girl with pony tail in charge of the change rooms for letting me rip the tag off and wear the pants to the cash. In summary, lots of great stuff. Friendly and knowledgeable staff. Great store! Yay!!

Ken Leung

Good and nice staff, amazing price

Bryan Poitras

Great products. Always. Horrible staff. Every time. Just order your stuff online and skip the store. Tried this store a bunch and it just gets worse each time. Be better.

Andrea Michalchuk

Do not shop here. Store was empty 10 stqff members just standinf around. Staff were rude, Self righteous and had no clue about their products. Tried on a jacket and quality has gone downhill

A L

Great location

LOGÍSTICA LÓGICA

(Translated) There is a wide variety of the products of this brand. There are good deals on almost any product, and you can find a stock in most sizes. The service is very good, the staff guides you based on your needs, showing that their goal is that you buy what you need the most and not the most expensive. Safe and familiar place. (Original) Hay amplia variedad de los productos de esta marca. Hay buenas ofertas en casi cualquier producto, y encuentras existencia en la mayoría de las tallas. La atención es muy buena, el personal te orienta en base a tus necesidades, mostrando que su objetivo es que compres lo que más necesitas y no lo más caro. Lugar seguro y familiar.

JD Miller

knowledgable staff, great Sales!

xenona22

The staff there was great at helping find what I needed and when an issue arose with my equipment Lydia was wonderful in addressing my issues and solving my problem. Thank you again for the wonderful service during my short stay!

Michelle CG

The staff is amazing ! excellent advice and experience sharing from lady from Scotland , she understood my needs and proposed coats within my budget. Thanks a bunch!