Reviews of Petland Harvest Pointe (Fish Shop)

Bryan Evans

Fantastic and caring staff. The staff in the fish Dept make sure that you know what you are doing and seem to care about what they do

Lindsay Eckert

Great spot and awesome prices! Their staff is so friendly and helps me find whatever niche thing I'm looking for. It's always fun to play with one of the cats in their playroom. Highly recommend shopping here rather than the bigger stores.

Mr Night

good selection, fairly knowledgeable staff, and willing to accommodate. For my unique pet choice, if they dont have coat colour they will take your contact info and notify you when/if one comes in that's to your liking.

Simplicynthia

I am giving one star because there is only one employee there that knows what she is doing. That's the manager Olivia. the rest are I'll experienced and do not know the product lines. In particular, the assistant manager has zero experience with customer service and resolution skills. Never will I ever go back to this store!

Jimmy Grevenitis

Amazing staff. But petland keeps their bettas in bowls of water. Meanwhile on the same row of shelving they have all of their fish tanks on display empty. Maybe stop torturing animals and put some proper policies in motion.

BL S

We go there for just about everything now. The staff are always friendly and knowledgeable. Great customer service and always stocked. The animals are wonderfully taken care of and healthy.

Lisa Myers

I have been a customer here since they opened. Friendly & knowledgable staff are the norm! Great selection of pets & almost everything needed for those pets! My ferret fix is satisfied, as I visit them every time I arrive to purchase cat food! Btw, best selection anywhere!! I love this store!????

Tyson Pooyak

Great knowledgeable staff, decent selection of pets

Lincoln Ho (YEGventures)

This is the closest Petland to my house but for some reason I just don't seem to like a lot of the selection they have available for small critters.

Neekha Eskelson

Great staff! Helpful and knowledgeable. A little pricey though

Noah Sorochan

They are kind and helpful there !

Julia Gabriel

Love shopping here for my pets. This is also the location that we adopted our kitten from. Love that they help cats and kittens from CAOS get adopted.

Ted Bryan

Good place

Cori Zufelt

Good pet store with lots of selection. For the most part, team members are really helpful. Fish selection is pretty good.

Monique Berube

Clean quiet nobody there but three employees standing around talking Lots of selection but not the kind I wanted again! Sorry only reason I came in for

Cands

Super friendly staff, great prices & savings!

Top Bass

It is really close to my house and provides good food and toys to my Kakariki and Budgies. I recommend this store!

Megan Sapieha

Always pleasant. Great selection!

Melissa Karran

I had two great experiences at this location. All of the staff are extremely helpful and knowledgeable! I bought a pet stroller and one of the staff members help me set it up, also purchased fish and I had all my questions and more answered. I feel so welcomed Everytime I’ve come to this store. The store is always stocked up, the staff are quite friendly and personable. I really enjoy shopping here! Even times when I’ve called the store they have been nothing but helpful and polite. Customer service goes a long way especially when it comes to our fur children because we also want the best advice too. Thank you guys, please keep up the good work!

Starla O'Neal

Marissa was so helpful. The pets are taken care of very well. And if someone ever returns a pet to this store for whatever reason they will take care of it even if it has to stay at the store for its forever home. I thought that was nice! Also a great selection of products!

Joyanna Mitchell

They have animals out so you can see and pet them, they even have a cat room where you can play with kittens. The staff were nice and helpful. If you are interested in reducing and reusing, they have kitty litter containers that you can come back and refill. I've never seen that before and I love the idea.

Ang E

Went to buy a kennel for my cat and they have a bunch of different styles to choose from!!

Sarah Mundorf

Great customer service! I absolutely love their small animal section. There are so many choices for treats, toys, accessories and everything else my bun bun could need. I love shopping here!

Daniel Quinn - Bourque

Always a quiet and peaceful shopping environment.

Mason

I went to adopt a cockatiel here, Nicole helped me. She was very knowledgeable on the subject and really helped me pick whats best for my bird. I browsed the store for a good while and they answered all the questions that i had in detail.

Chase Friedrich

Petland is always my favourite pet store. The staff are knowledgeable about all things pets. They helped me find new food for my cat and were very friendly. The store is well organised and clean.

Ann S

Great customer service and very knowledgeable staff.

Abhi Sharma

Awesome staff members

Susan K Dahl

Very nice pet store, with rescue cats up for adoption, all sorts of beautiful fish, hamsters, gerbils, bunnies, and of course reptiles!! A wide assortment of pretty good and toys and accessories for your pet.

Rick Forbes

Horrible, been there 4 times, 4 times closed, 3 of those times the open sign was lite. Take the time to park, get out, walk to the store, turn around and find another better pet store with real shopping hours like Pet Smart on Calgary Trail.

Yellow Parsley

I mostly buy mealworms and superworms here for my leopard gecko, but yesterday one of the staff girls informed me that they also sell dubia roaches that I have been looking for for some time. Unfortunately they're illegall in Alberta (not sure about rest of the Canada) but they sell pre-gut loaded dead ones :)

Terence Chang

The staff were very helpful and knowledgeable. I didn't have many questions but they were able to help direct me to what I needed to find. They also offered some good suggestions for products for my pet

Kaitlyn Hunter

Just went to pet-land today to adopt a hamster. Jordan helped me get everything i was missing! she was super nice and helpful and went above and beyond to answer any questions i had.

Avani and Ally

I went looking out for bird cage. They have less selections and was pricy

Jessica Jane

Kindest staff. Always a great experience. And! The animals all seem happy, healthy and everything is clean.

Matthew White

Really impressed with this store. Significantly better than the other major pet store chain.

Kanika Jaswal

I have been a customer ever since this store opened.. always trusted the staff and honestly was never let down until recently by Olivia, the store manager, who clearly does not have an idea, how to treat customers wth respect. Petland is such an amazing company with wonderful stuff. Its time they invest in managers that have a little more experience. she does not know company policies and made my experience so stressful. The funny thing is other staff was apologising to me for her rude behaviour.

Cody -

They have a rodent water bottle in their ferret cage :( ferrets don't get enough water from those and become dehydrated. Pointed this out to an employee and they didn't seem to care

Keith McMaster

Lots of products for all pets. They have fresh water fish. Cats for adoption. The staff was very friendly and very outgoing!

Brooke Bartolitius

I find a lot of the items to be at a very high price point and I don't usually find what I need at this store. There's not a ton of selection for pets other than dogs.

April Legris

The Animal Care Manager (young lady - don't remember her name) was incredibly helpful with finding us a great home/supplies for our newest family member (Henry - the Hedgehog). Great prices, nicely organized store, great customer service. We will definitely return for future shopping! *Recommend*

Amanda Brunke

Very friendly and helpful

Daniel Bowen

Always has the toy or food I'm looking for. Service is great too.

Mark H

I prefer homes alive pets much less hassle returning items that don't work.

S Kim

Kind and friendly

chuck berkley

Clean and good selection. Friendly staff

Nathan Reeves

Great staff very helpful with dealing with a new dog

Mary Bond

Had some questions got them answered as well as some suggestions for me fish tank. Very helpful.

I S

Great service! Knowledgeable and friendly

Quinn

DO NOT BUY ACANA OR ANY DRY DOG FOOD WITH GRAIN IN IT; This Class Action Law Suit involves two brands of dog food made by Champion Pet Foods: Orijen and Acana. The problems cited in these dog foods include Heavy Metal Toxicity specifically Arsenic, Lead, and Cadmium as well as contamination with Bisphenol A [BPA].Mar. 20, 2018

John Birmingham

Great store. Tons of products. Good people. Great parking.

Dan Grewal

There may be a staff shortage as you find yourself looking for a person to help and its hard to find them. The store is organized very well so very often you do not need help in finding items but more in regards to opinions and advice. Once you find someone they are very knowledgeable and will provide you expert advice.

Dawn Henry

Big, bright, clean, organized, well stocked, friendly knowledgeable staff.

Jay Tee

Excellent service. Above and beyond. The ladies that helped me were so informative and very nice. The only thing is the prices are a bit higher than other places but the service is what keeps me coming back. Thank you for all your help.

Jacklynn Craig

The staff here are amazing and friendly. Absolutely will be going back. I was able to take my bird to get his nails clipped here. The also offer wing clippings and have a decent section of bird items.

Jennifer Leigh

By far the worst customer service on the PLANET. Manager complexly ignorant and RUDE. DM well who knows if there is one as I was suppose to receive a call and didn't. Placed a special ORDER for cat foot in September after trying a new kind as the employee suggested. immediately went back and said that my cat does not like it. Placed the special order in September called at the end of September and they "lost" the order. I then explained the type of food I needed and was assured the order was placed. Call back 3 weeks later, they say call back the next day. I go into the store the next day and the manager completely RUDE tells me someone called me and left a message. NO ONE CALLED, would I have been at the store if they called. Manager is BEYOND RUDE. I will continue to drive to the old location and ensure I NEVER SPEND A DIME at this store.

Uwe Schwandt

Customer service great

Allison Rose

Being a Canadian franchise, I really wanted to like and support this store. I’ve been to two locations and I found the fish department to be lacking. I kept coming back for various items and never found what I needed. My last visit I went in for some neon tetras — simple trip, simple fish. It took a while to find someone to help. I am a well-versed aquarium keeper with an established tank of community fish. When I did find someone, the employee asked about the size of my aquarium and the type of fish I had — legitimate questions. I answered, and mentioned that this particular tank had been established for over a year. But he then asked if I had a filter, heater, and other basic items. I was pretty insulted, as it seemed condescending considering I had just said that I have an established tank of tropical community fish. Of course I have a filter and a heater. I was surprised that he didn’t ask if I also had water in the tank. That will be my last visit to Petland. I’m staying with Big Al’s Aquarium Supplies, as they treat me with respect and I’ve never had an issue there.

ESB Rider

Good customer service and friendly and knowledgeable staff. Lots of accessories for small pets.

rob krause

Super clean, friendly knowledgeable staff, puppers enjoyed it, would shop here again.....puppers wants to go back as well.

Pierrette Sharkey

Friendly staff. Clean store.

Basant Sandhu

Good customer service. I bought koi fish.

Sue Mannella

Great Service!

K Reandy

I've been here a few times now to visit their aquatics section. The section is clean, plant selection is good, although the always have dead neons in the plant tank. Fish quality on the other hand is lacking. As an experienced fish keeper, with many cycled, established tanks running. Each purchase of any fish from this location have had deaths. I drip acclimate all my fish and net properly prior to being put into the tank. I bought fish yesterday and have already had 2 deaths. First time I shopped here, out of the 11 fish I purchased, 10 dead. I learned later From an employee that they had an issue with their Rummy order. I should of tested the bag water to see what their tank parameters are (mine are 0/0/5 in heavily planted tanks). Their return policy on their fish isnt worth it if I need to keep going back for new fish. I'll take the loss as a lesson and stick to the other Petland locations around the city. Its unfortunate because their tanks look beautiful and they have a nice selection. If you keep fish like I do, and pride yourself on their health and well being, this location isn't worth the time.

Ross Thomas

Great service! Really wanted to help us find the right gift for our puppies!

Lahela Balante

Staff are always so pleasant, informative, and helpful! Store is clean and the pets are well cared for!

Shannon Girard

I was waiting patiently for an associate to finish with a customer, no problem. What I had a problem with was the associate was well aware I was waiting, there was only myself and the customer he was helping there. His friends came in and then as soon as he finished with the first customer he proceeded to go to them and talk to them. I waited thinking maybe they were customers as well, they were not. After waiting for the better part of 10 minutes another associate finally came to help me. Sorry to say I won't be back.

Kat L

What a nice store, employees are really nice and helpful and they have a good selection

Jack G

Open,clean space. Courteous and young staff

Vj Vinod

Very friendly staff and Dr, but very expensive when compared to other place

Brett Gregoire

Sells stuff for pets and carried what I was looking for

Mary Shamla Arulappan

Wonderful shop for pets,the facility is very clean and the pets look healthy and happy.I have been very happy with the service,staff were very kind, courteous and knowledgeable . Especially Natalie was extremely helpful and caring. She knew a lot about the fish I bought and was very thorough in explaining everything needed to take care of the pet fish.It was a great experience. Merry Christmas to all.

Janice Nordli

Love this store they are always so helpful

Chase Profits

Friendly service and very helpful

Geoff Woodward

Clean and organized like a Petland should be. They did seem to be a bit short handed at the pay counter but when we did get help they was over the top friendly.

Pawel Szczechura

Very Friendly Staff. Helped us out with getting pair of lovebirds. Great store

Around Here

Very clean

Richard Whitford

the staff are always ready to help and are knowledgeable

John Doe

My daughter brought me to this new store, as I needed supplies for my pets. Since the first visit to the store, all the staff have been Fantastic! I found the staff to be knowledgeable and provided great service. I met the Manager and she was outstanding and provided me with great service too. Overall it’s a very clean store with great staff, who are always happy to help! Job well done!

Crystal E

Staff were helpful, however I left feeling inadequate as a pet owner because of the items I use with my pets

Tammy Goodheart

Friendly staff! Great being able to purchase dog treats from their containers. ????????????

Shaun A

Very good staff.

Ben Jorgensen

This store has live animals and it is setup really nice.

Maribel Ramirez

Their costumer service is the absolutely best!!

Angela Wheeler

Good staff good service very well run

ken hatt

They have everything you might need.

Katie Komo

Extremely helpful staff! Only place I buy my pet supplies

MA 117

Friendly staff

pritpalnagra7

Thank You Briannaa for being a wonderful customer rep. You truly are a great asset this store. Thank you for providing fantastic service and being honest with your advice.

Nick Mcarthur

Helpful friendly staff

Anne Hufana

Staff are friendly and helpful!!!

Kaeron Vyphuis

Friendly and helpful staff who take the time to help you make the right decisions

sduck101

Awsome pet store, amazing staff

Anne Moore

Love this location! We’ve been shopping at Petland for many years and recently got a new puppy. Olivia helped us out with everything we needed and even pulled out the animals for my two kids to play with!

Harprit Masuta

Amazing service!

Alysse Allarie

Nicely organized pet store. Some of their prices are a little high - which I don’t mind as it is Canadian owned and operated. They usually price match no problem (I’ve only ever done this when the price is more that $5 higher). If the manager with the blonde hair is in, don’t bother. She will make you feel like you are hassling them and then even once they confirm the price difference, she will tell you “they usually don’t do this” even though the items are the exact same.

staci DiGiuseppe

Great store. Great selection. Friendly knowledgeable staff. Clean!!

Tammy Beebe

The staff are very helpful. I have a dog who has sensitive tummy and I am currently trying out different foods that will work for him. They have helped navigate through the many choices. They are able to answer most questions and let me know if I can return the food if it doesn't work for him.

K

Great selection of products