Albert, Harvey, Quinn, and Josh, thank you so much. ????
I started my saltwater aquarium tank about one year ago. Albert came and gave us a quote. Both my wife and I felt very comfortable with his knowledge and logic about saltwater aquariums. We got our quote, and when I was talking to a friend about it, he suggested that I talk to his guy, and maybe I could save money. So I thought yeah, it’s a fishbowl, water, salt, lights and fish, how hard can it be? So I decided to get his buddy to help me.
And this was a big mistake.
I soon realized this guy was not the dude to help me: many, many bad mistakes where made. I then steered away from him and went to another aquarium store that services tanks and advice on setting up etc. I will leave them unmentioned due to respect, but they are well known—one of the top 5 in Edmonton.
I felt in good hands till I got an &
$1800 water bill for one month! That’s right, $1800! Epcor called and asked if I had a water leak cause something is wrong. We troubleshooted on the phone, and we realized. That the “unmentioned aquarium company “ installed my top-up system and RODI system incorrect and my water was Constantly running for close to two months ! (remember at this time I had never serviced my tank. I hired them to come and do everything necessary to look after it and they had been for about 8-9months at that point) none the less I fired them and looked for another company, and I circled back to 19 islands. Here's where I got humbled. I totally forgot about talking with Albert. And on the phone, he’s like, “yeah, I gave you a quote, right?” Then it kicked in! I was humbled, but I learned a very, very critical lesson in life. Sometimes the cheaper thing is to damn expensive!
Since then, they have corrected everything! Saved me from a fire hazard from the work of other unmentioned company. They had me send them a list of the fish and coral that were in my tank since inception, and I realized the other company sold me fish that were meant for a 2+ year tank. And yes, the fish died. I lost at least $2000 in fish because of bad advice. I could go on, but you get the idea.
19island are specialists at what they do. I’m a specialist in a professional environment. I know professionalism when I see it, and they are every bit of it.
My tank is happy, healthy and Vibrant since they took over, thank you so much 19Island. I appreciate all the help and ongoing support and services.
I usually would never take this much time to write a review. However, I felt responsible for doing it. I genuinely hope this helps you avoid the same mistakes I made. Saltwater fish tanks are beautiful!! And it does not have to be a bad experience or an expensive one. ( mine was, trust me, it cost me almost double the price not hiring 19Island from the beginning) Trust in the 20+ years of knowledge of 19Island. They will look ok, after you.