Reviews of EPCOR (Financial Consultant)

Lindsay Backhaus

I had to chase down EPCOR for a year to get them to trim back a tree that was rubbing on a hydro line. I told him I was having brown outs and he told me that the tree was not the issue and in order to solve that problem him and his goons were going to have to rip up my drive way and replace the line. When the tree trimming truck finally came around they found the tree had been BURNT from the hydro line. Even the contracted tree pruning company took pictures and came to show me. Told me how dangerous and bad it was. Took a year to get them there. Not even an apology. I probably could sue but honestly, I'm just happy the tree was cut back. I had a home daycare and would often play under that tree with the kids. Absolutely AWFUL service. Very belittling.

Mike Drew

Cut off power with no notice at all. Never sent bills for account, phoned to confirm. Office is non existent most of the time.

Terry Graham

power us out in Stayner and they can't even tell you for how long or how many are affected. been out for 4 hours now

Alain Cohen

Very frustrating system to recover Password or get to reset account. You keep going in circles. Makes me wonder who devised it. If they control our electricity, we are already in trouble.

Abigail Hitchens

Power outage. Tragfic lights, houses and 0 communications from Epcor. No social media announcements and 0 answers via phone.

Jen Hughson

To start, I would prefer not give any stars but you are forced to. On March 25th I closed my account with Epcor Collingwood as this was the closing date for the sale of my home. I paid all balances due upon closing and gave them my new forwarding address should there be any other unpaid balances. Today, June 25 at 2:00pm I receive an email from their credit department stating that I had an outstanding balance of $90.41- and that if they did not receive payment today that they would be forwarding this to the credit bureau. I promptly made the payment and called them to inquire as to why they 1. Failed to mail me my outstanding balance over the last 3 months, 2. Why they did not email me letting me know of the outstanding balance over the last 3 months and 3. Why they chose to wait until the final cut off day to contact me at 2:00pm on a Friday afternoon while I am at work and cannot get to the bank but have to pay via online banking thus having the payment not be received by them for potentially 3 business days. She had no response for the lack of communication but stated that they instead mailed the past due balance to my Real Estate lawyer- who's office is in a city 2 hours away from me- who closed the sale of my home instead of me - the consumer. She also noted that this letter was dated June 3rd - yet failed to email/mail it to me 22 days ago or any other sufficient amount of time thereafter. This company has absolutely terrible communication skills and makes it nearly impossible to have any form of a positive experience with them. Now, as I am trying to purchase a new home - I will more than likely be faced with this going against my credit due to their failure to contact me over 3 months. If we had a choice of service provider in our area - I would highly recommend anyone else but them. Unfortunate that Collus Power was bought out by such a terrible company.

David Groskind

No communications with customers during outages.

Ashley Tiahnybok

They are 1.5 star for a reason...they actually deserve 0 stars. I’ve been waiting over 3 months now for my refund cheque and still have not received it. I’ve called several times and all Lisa can say is they can only move as fast as their head office in Edmonton (of course, passing the blame). When I told Lisa I was going to leave a review on google to share my experience, all she said was “okay have a nice day”. She obviously does not care about their customers or customer service. The problem is always in someone else’s hands.

Sally Potts

I had a wire across my car this morning due to heavy snow. Kathy at the emergency centre was very supportive. Shawn was here in less than half an hour, freed my car and fixed the wire. Both were very professional. Thanks!