Reviews of CIBC Branch with ATM (Financial Consultant)

Mike Cooper

Great ppl. Great service.

K L

Staff are welcoming knowledgeable and good with people who have disabilities .I cannot say enough good things about this branch !!!

Mathew Maybee

They have now closed their ATM area in the morning,and don't open till 10am. This is not good for early morning people like myself who work.

Erik Sinner

(Translated) Very disappointed with the competence of the person with whom I had an appointment in financial services. Mrs S.M Go to this bank for the ATM only. (Original) Très déçu de la compétence de la personne avec qui j ai eu un r.v aux services financier. Mme S.M Allez à cet banque pour le guichet seulement.

Devi Missir

One of the worst experiences that I've ever had ever! Customer service stinks!

M. Kashif Khan

Worst branch ever. Worst banking experience I had here. Staff to manger have ZERO knowledge of banking and procedures.

Mike Riglietti

Friendly staff

Camila Ruiz

If I could give 0 stars I would. Customer service is non existent at this branch. They made me go all the way to surrey branch to solve something they had absolutely alllllll the capacity to fix themselves, this was informed by the general manager at the branch in surrey I was forced to go to. The managers are complete and utterly useless, rude and downright careless. You want help? Don’t expect it from them. I did the stupid mistake of even telling them I had issues with my bank card in hopes they could give me a new one, their response was to call the 1800 number. Not I’m sorry you’ve had troubles. Or sorry for the inconvenience. Just call the 1800. Don’t waste your time coming here. They are rude. Arrogant. And the least bit helpful. Take tour business to TD where they THRIVE on customer service.

Channel D.G.L.K

The worse service ever and rude You will get worst bank service ever in your life. They are rude and never want to help their customers. Try the other cibc in red deer

Joshua Cormier

Poor experience. They tried to make it right.

Claude Taillefer

(Translated) Can't get the holiday schedule over the phone or on a website. We go around in circles with the recorded messages; also impossible to speak with someone! (Original) Impossible d'avoir l'horaire des Fêtes par téléphone ou sur un site Web. On tourne en rond avec les messages enregistrés ; impossible aussi de parler avec quelqu'un !

Cheick Cisse

Curteous tellers. And the advisor I met with was knowledgeable and helpful

Tati Volkova

This is the branch next to my house and I’ve always liked it a lot. Very friendly, super knowledgeable and supportive staff. They always want to help you in order to satisfy all the needs and provide the most detailed explanations. Sometimes there is a lineup to the tellers, so manager and branch assistant are always step up to help, so never waited longer than 10-15 minutes. But today they overarchived my expectations, when have been helping my husband who is not even the bank customer. That’s in my mind how bank should work. Thanks a lot.

Hendrik Nel

Called 10 times today with no answer. I had to drive there personally to grab a business card of one of the Financial advisors. Finally got through to her. Then she told me she cant find my information, even though I am a client. Said she will call back once she finds it. Never got a call back. Had to do her job and found out they didn't include my middle name hench now there are 2 profiles. Told her that information, and once again got told that she needs to speak with her manager in order to find my information, and will call me back. Still haven't gotten a call back. This Branch is a joke and the workers there have no interest in making money for CIBC. I will be taking my business elsewhere.

Timothy Borges

Was the best very helpful and friendly service love the place

Jonathan Bush

I don't bank there but Marlene was very pleasant and helpful.

Chari Tm

Neda Heidariyekta needs to take some customer service course! And also she should try to have some eye contact with her clients!

Road To Failure

Debbi wouldn't let me open a bank account with a service New Brunswick card but on cibc website it says u can. They need to know more about the bank policy and rule

Nathaniel Fillion

Hours are not correct Tellers are chatting in the back and never out front Always calling trying to sell you something Never opens on time. Typical canadian bank...

Mariia Voitovych

The best branch! Quick service, great customer service and friendly staff. My favourite ladies are Lauren and Rina. I see them every Friday night and they always are very helpful and nice.

Mouris Khouri

A very good branch there

Terry D

A special shout out to my favorite teller Amber and of course Dave...great branch...super service and very understanding always a smile even behind the masks...CIBC PC rocks....stay safe all....…keep up the great work.....New review as of Oct 12 2021...Amber was not around but boy did I enjoy the service I got from Tammy...seems like everyone there want s to provided extra special service...thanks Tammy ...great job....stay safe and enjoy your work.

negar akhbari

Super unprofessional customer service. We were completely clear about our condition with our advisor Shadi but she over promised us. Anyway based on her promises we came back to the branch and she couldn't help us. when I tried to remind her that she over promised she reacted so bad to my feed back with a load voice in a unprofessional manner Which is unacceptable for me! We will close this account soon.

Jerin Johny kottakkal

great service

Joan DuMoulin

Very good people. Friendly and accommodating,

Alicia Tulp

Friendly staff

Mikael Angelo Fitness

(Translated) Served by Stella today who refuses to change my bank card because one of my 2 pieces of photo ID has expired ... Valid driver's license and expired health insurance should be enough to identify me. The height is that they will send me the card by post instead ... As if it was more secure !!! Guess which client for 18 years has been considering closing their account. (Original) Servie par Stella aujourd'hui qui refuse de me changer ma carte bancaire parce qu'une de mes 2 pièces d'identité avec photo est expirée... Permis de conduire valide et assurance maladie expirer devrait suffire a m'identifier. Le comble c'est qu'ils vont m'envoyer la carte par la poste à la place... Comme si c'était plus sur!!! Devinez quel client depuis 18 ans songe à fermer son compte.

Gary Miller

They should hire more staff Always lot of wait to have any transaction to be done by teller

mahyar gaeni

Extremely poor customer service. Recommend using other branches.

Nader Nkh

Received the best advice, very professional staffs

Praveen Naresh

Extremely convenient and provides excellent service

Gabriel S

Great location with friendly and welcoming staff.

Bruce W McLaughlin

I read the reviews before going but I needed to deposit money and it was the closest to me this afternoon. I expected that maybe the other negative reviews were from people who may have had a bad hair day before arriving , alas tis true the bank employee was much less than helpful. When you need help depositing a check into a US account and the best this guy could come up with is to tell me to phone another bank for instructions. The CIBC bank person at Park Royal was exceptionally good and explained everything to and for me and then I come to the Lonsdale branch expecting the same only to be insulted. Where is the half star?

Northern G

Don't bother trying to call the branch and speak with a real person. You will only waste your time. Going in to the branch is also a waste of time, especially if you drive a vehicle. There is no parking and the wait-time is outrageous.

Char Pellerin

I have found all the staff have been pleasant and helpful. Some new staff have come on .

Jeremy Wagner

The ATM at the bank is always open. The people that work here are really nice & helpful.

Carla Harrison

I love the fast friendly service

saki mockli

(Translated) Excellent service! Never had a problem. I was very well understood and directed by Mr. Hagob. (Original) Excellent service! Jamais eu de problème. J'ai été très bien enttendu et dirrigé par M.Hagob.

Caitlin Cousineau

Bad experience with bank manager. No respect for seniors.

Milad Baghouei

They're ATM machines closes at 10 pm and also the marine drive location, due to "environmental security reason's" ... this is North Vancouver , not South Detroit, but the lynn valley location, middle of nowhere is open 24.7

Shacho

The worst customer service.

WellPricedStuff

Very nice neat and well run modern CIBC branch in the Shoppers and LCBO plaza. All ATMs work, no line up at tellers. This location has a drive through and lots of free parking in the plaza. Wheelchair accessible entrance and wheelchair accessible branch. Handicapped parking spots near the entrance. TorontoLocalGuide review.

Joseph Parker

My Father died recently and estate matters can be complicated. I would like thank the personnel for the seamless, efficient, kind and caring manner they looked after all my concerns. Thank you so much.

Arash Khazaie

I've been trying to withdraw from my USA account an exact amount which I'm not able to do from an ATM machine. I came to this location last Saturday at 3:37 and they informed me that I am 7 minutes late and that they're unable to withdraw from my USA account and told me to come next week. This Sunday I went to this location again but this time they decided to close down their tellers for no apparent reason and did not provide any information in advance.

Alex Wells

Had an appointment with Screenidhi to open a joint account. She made it clear early on how much of a joke CIBC is. Gigantic waste of time. Walked out frustrated without opening an account frankly it’s for the best. I’ll bank elsewhere.

Dmytro Kravets

1 star goes to the bank and to the customer service as well. Bank started to hold money for 5 days (business days, so in reality it doesn’t show up for 7-9 days on your account) when deposit your paycheck. Zero explanation provided. Bank worker just mentioned that it’s a new policy. That’s feels like something from 19th century, but ok. Maybe it’s some safety procedures or whatever. The solution that was provided by the worker is to deposit money into savings account. For some reason there are no hold there. But, the worker never mentioned 1% fee when you withdraw from savings account. So that would be a “nice” surprise if I would follow that advice. Moreover, I was asked if I have some “E Advantage” account. I wasn’t sure about that and was asked to provide my ID instead of receiving explanation what that “E advantage” means. The worker told that I have that weirdly named account BUT I just spent 10 minutes in my Mobile banking app and still have no idea which one of my accounts is “E Advance”. How can you create dozens of account names every year and expect customers to remember them when they never ever call them like that? It was rude and unpleasant experience absolutely for no reason.

E L

Like this branch. Quick service and quiet branch.

Lana Ri

I opened my first account at this branch and have received nothing but great service. I don’t go to the branch often but when I do the wait times are minimal and the service is fast and efficient.

Kyle Jones

Excellent service for personal and business banking needs.

Steve Toft

A sincere kudos to Tricia! She is assisting me in resolving a very important, yet sensitive issue I am having! I appreciate her initiative to find a solution. Most of all, I value her empathy in the situation. I absolutely adore the staff at the North branch. In general, I would strongly recommend CIBC to anyone!

Perrine Maestre

(Translated) worst service for life! incredible I do not even understand yet what they do there! can not even redo my debit card because I did not do it in this branch at the start! I explain that I made my map on the north-coast (seven-islands) 12h of road ... and they tell me that for security reasons I must now do business with my (mother-bank) for any activities of this kind. after at least 30 minutes waiting I am told that his boss refuses to do. Finally I ask for aumoin to have a specimen check. and I am told with a big smile that there are other customers in the waiting line and that I can do it on the internet. (1month later I still do not have this damn card) !! -EILLE TBNK IS NOT A CITIZENSHIP THAT I ASK! THIS IS A DEBIT CARD THAT IS NOT BREAKING !!! (Original) pire service a vie! incroyable je ne comprend meme pas encore ce qu'ils font là! ne peux meme pas refaire ma carte de debit parce que je ne l'avais pas fait dans cette succursale au depart ! j'explique que j'ai fait ma carte sur la cote-nord (sept-iles) 12h de route... et ils me disent que pour des questions de sécurités je dois désormais faire affaire avec ma (banque-mere) pour toute activités du genre. apres au moin 30 minutes a attendre je me fais dire que son boss refuse de la faire. Finalement je demande pour aumoin avoir un specimen cheque. et on me repond avec un grand sourrir que il y a d'autres clients dans la fil d'attente et que je peux le faire sur internet. ( 1mois plus tard je n'ai toujours pas cette foutu carte)!! -EILLE TBNK C'EST PAS UNE CITOYENNETÉ QUE JE DEMANDE ! C'EST UNE CARTE DE DEBIT QUI N'EST PAS BRISER!!!.

Laura E. Abel

Lots of free parking!

GlobalCitizen Canada

Always have to stand in a big queues Bank must have to hire more employees for front desk operations in the branch as this branch is a banking centre. And most importantly the employees have to be well trained to speak nicely with customers of different nationalities. I like CIBC but today i disappointed with the rude service of the staff.

Daniel Yoon

Bad experience. Got me questioned over my own signature which i had been using over 10+ years (btw, all this time they asked me to initial when withdrawing, not sign...?)

REAL VIEWS

very great experience and good quality service when compared with cibc south branch.MS.SREENIDHI is really amazing person with highly knowledgeable and assist with great smile .highly recommended person for whomever need better banking experience.

Darren Renaud

Excellent service. Staff is top, with a friendly smile. Never a disappointment walking in. It's a small but well serviced branch.

Any Lopez Villeda

(Translated) poor service. impossible to speak or reach an employee for information on your file. In times of pandemic we force ourselves not to go out and CICB urges you to show up at the branch to have the information directly with an employee. (Original) mauvais service. impossible de parler ou rejoindre un employé pour des infos sur ton dossier. En temps de pandémie on se force pour ne pas sortir et CICB te pousse à te pointer en succursale pour avoir l'info direcetement avec un employé.

Ingrid Nagot

(Translated) Extremely bad service. Not even open my account and already an execrable service .... I do not recommend them at all (Original) Service extrêmement mauvais. Même pas encore ouvert mon compte et déjà un service exécrable.... Je ne les recommande pas du tout

Ding Xie (Lucas)

The super convenient location. Many ATM. Open six days a week. The beautiful representative is friendly.

Terry Whn-Yates

Long lines and no tellers :-(

Paul Hicks

Located on main street in Picton. Limited parking.

GTO The Judge (BigSurprise2003)

(Translated) Possibly one of the worst branches of CIBC. Cashier unable to figure out what to do to open an account. Never seen! (Original) Possiblement une des pires succursales de la CIBC. Caissière incapable de comprendre quoi faire pour l'ouverture d'un compte. Dû jamais vu!

Abhishek Patel

After trying to book an appointment from last 2-3 weeks everytime same message was shown that please try another branch as this branch is full for appointments. After waiting that much finally i opened my investments account in RBC.

Alan Cabrera

First impression of the branch was bad. Button to open main door is busted and you need to grab the handle to open it. In Covid times, you'd think it'd be a priority to have that working. I arrived on time for my appointment, but no one is at the front desk. I spoke to a staff walking by who told me the person I had the appointment with had quit. Apparently they did not bother reassigning that person's appointments or at least reaching out to the customers to let them know or move the appointment. It's been 22 minutes and I'm still waiting to see if someone else can help me. Can't believe I took time of work for this. If you're going to have people waiting this long at least put a coue chairs out for them to sit and wait.

Snoor Oleh

I have been for six years with CIBC bank .never I had problem with them the customer service it’s fantastic . I proactive for everyone.

Carpet Gaming

good place

Vasily Parfentyev

I tried to open saving account for my business in this branch, but advisor D’Sauza has a very poor product knowledge. First thing he asked why I didn’t go to the branch where I opened my business account. After that he tried to do my personal credit check, which is doesn’t make any sense. He doesn’t say a word about saving account options, price and other details. He was on rush becouse his appointment showes up and he didn’t have time to serve me. I’m very disappointed. I’ve never expected such a bed experience in the bank. Stay away from this branch.

Mollie O'Connor

Awful awful awful. CIBC needs to consider restaffing this place after many of us have had years of horrible experiences here. The staff are clearly uninterested in what they do and dont care about customer satisfaction. If it wasnt for CIBCs good online banking I would have left a long time ago due to this branch. I have to go in this week and I am dreading it already.

J. Ry

I think Penny is the name of the cibc moose jaw general manager who was really rude. She made snide and ignorant remarks on me. She is the most Disgusting employee I have ever come across. Shes probably between 50 and 60-ish years old , blonde, short. Hopefully she is not the general manager of Cibc moose jaw anymore. She is in dire need of training when talking to people especially customers that belong to the younger demographic.

Jason Howell

The worst branch in Vancouver. In 4 years I have never had a good experience. Employees are rude and uninterested in customer service.

North bay silver and gold

despicable company, i was a customer for almost 18 years covid almost bankrupted me and while trying to rebuild my life, they send me a letter stating they will no longer do business with me ever as i am an "unacceptable risk"", My children and I thank you very much CIBC

Chris Johnston

Definitely the worst branch I have ever dealt with. If you get stuck working with Tammy for anything, buy a wig. Her lack of understanding even the most basic things will make you pull out your hair. Moving all of my business out of CIBC because of these people.

tanjeet singh

I don't understand why this place is always understaffed on tellers. They always have either one or 2 tellers only. I remember 2 years ago they used to have separate business line and have 4 tellers on top of that. I don't know what changed but wait time before you see teller is horrible.

vishal persaud

I’ve been banking at this location for almost 10yrs. I’ve always had a good experience until recently. There’s one special teller that’s just rude and have no sense of humour. Guys please move her to a back office position. Customer facing isn’t her strong hold. To the rest of the staff thank you, you guys are amazing!!!

Eva Busova

I have been a CIBC customer for several years and typically have good to very good experience at other branches (especially the Telus Garden in downtown). I was disappointed today at Londsdale branch. First of all, I had to wait in line for at least 20 minutes (with other customers not wearing masks!) while there were just two tellers open. I was shocked to see two of the younger looking tellers wearing casual T-shirts and somewhat dirty looking white sneakers! When I was finally helped, the teller didn't even bother to ask me how he could help, he just looked at me as if I was a nuisance. I came to get some coins and when I handed him $100 in banknotes, I didn't even get a receipt. When I inquired why, he said it's not necessary. Not the kind of professionalism I would expect from a reputable banking institution. Thinking of taking my money elsewhere..

Mahin Malekian

So good and friendly place

LilSparrow

Notnonly have we been customers for YEARS and they charge you insane monthly fees to use your own money, I went into get a money order. The rep asked me what the money was going towards. I asked her if I needed to answer that question and she relplies she is just making conversation. Non of the banks business where my money goes. Inform your employees on customer service etiquette please. She's a bank teller not an internal auditor for CRA.

C. VIEJON

The worse service ever and rude! They won't even accommodate you to any of your banking needs. One client service lady even has the nerve to butt into our conversation while serving her client. While this is all taken place my boss and other co-workers were the among the onlookers who also bank with them witness and overheard the entire conversation walked away the same time with me. The next day we all having a meeting along with our new employees and this issue has been bought up. 17 of our co-workers had close their account and moved TD or RBC were serviced to their client is their priority and not to mention convenient banking hours as well. I know for the fact some of you had run into to this kind dissatisfaction of banking service with CIBC north branch. Sorry, l wasn't gonna give any them any stars since the application would not allow you to post without the listed minimum.

Marianne Ka

(Translated) Employees are often mistaken in the change to be handed over. I went back twice to give them money. They don't count their rolls. There is often a shortage of money in said rolls. When you work with money, you have to be careful. (Original) Les employés se trompent souvent dans le change à remettre. J'y suis retourné deux fois leur remettre de l'argent. Ils ne comptent pas leurs rouleaux. Il manque souvent de l'argent dans lesdits rouleaux. Quand tu travailles avec de l'argent, tu te dois d'être minutieux.

Timothy Hudson

Terrible experiences several times I visited. The “triage/welcome” desk out front mostly redirects you to another staff member, rather than doing anything for you, no matter how simple. Some staffers I encountered were very sullen and provided incomplete service. For example, I went here to close my business account, and took all the remaining money out in June. In Sept I got an overdraft notice and $39 fee. Went in again to this branch, and they said I could only close an account at my “home”branch. That I never go to — who visits any branch in 2021?That detail was never mentioned previously. But worst, CIBC head office should’ve never sent this ill informed letter. So at its root, it’s primarily the institution that sets the terrible tone. And why, after nearly 50 years as a customer, I am closing all my accounts. In the end, I went to my “home” branch, and had everything fixed up instantly. Kudos to Yonge/Norton for redeeming CIBC’s reputation (slightly).

TheBig SoHappyGuy

Got an appointment to meet a Financial Services Representative -Ali Elmjamali- from teller - Farideh and the Financial Service Rep - Shadi - last week. I get off from work and show up on time, then found out that the CIBC person has taken an extra day off after long weekend. They even bother to contact me and inform me for this change. Very frustrated with this branch performance. Teller staff are polite and helpful but they are unable to make a change. I give ZERO score to the management. Please address this appointment issues.

Jeffery ZHAO

Really lucky there's an ATM here. You can only use cash in many places in yellowknife.

Good Four

(Translated) A large, good, clean, popular CIBC bank with an ATM driver is very convenient, you can withdraw money without leaving your car. ???????? I recommend visiting, the tailers are friendly, they work quickly, the professionals in their field. The atmosphere is friendly, the service is level, the staff is friendly. There is a lot of parking for cars ???????????????? and for disabled people ????♿ parking ♿???? is also there.???????????????????????????????????????????????? ???????????????????? (Original) Большой, хороший, чистый, популярный банк CIBC с драйвтру АТМ, очень удобно, можно снять деньги не выходя из машины. ????????Рекомендую посетить, тейлеры приветливые, работают быстро, профессионалы своего дела. Атмосфера дружелюбная, обслуживание на уровне, персонал приветливый. Много паркинга для машин ???????????????? и для инвалидов????♿ парковка ♿????тоже есть.???????????????????????????????????????????????? ????????????????????

Colin Tettersell

Great service and very helpful

Toronto Home Group

The worst customer service and unprofessional team. CIBC management need to monitor this branch

O. T

what a branch

Simin Mete

They have the best customer service! Because I see some negative comments in here I thought It would be bad but they help me a lot!

john metchooyeah

???? cibc

Alireza Saeiddanesh

3 weeks ago i had an app there , Michael Sidhu was very helpful with all my needs and very knowledgeable

Carbon Lilies

The woman behind the counter was friendly and as helpful as she could be but because our bank system is only "affiliated" with CIBC we had to use the ATM. This review is more a reflection of CIBC in general as opposed to this particular branch.

Max Groeneveld

My work takes me to almost every bank/branch in North Vancouver and this is easily the worst.

Ирина Ст

Financial service from Mr. D'silva was good, professional, helpful and fast. Recommend this branch. I put 5 stars for great customer service, but also I want to put 1 star for teller Lauren. It was awful customer service! She did not help me and was rude and unpleasant person. She did not understand what I want from her and made me feeling like I am stupid! I thought we come to bank ask something if we do not understand some finencial questions!?

Frank Sommers

Kyle R. saved the day! If it wasnt for his customer service skills and desire to make things right this review would of been a 1. We were having a terrible experience with the mortgage "specialist" and were ready to walk away from CIBC!

FrizleFry00

some staff is not great

Mari M

I opened a bank with them a year ago from now. A lady named Sally helped me set up new account with $300 bonus, only to find out when I meet the requirements after setting up things, that she forgot to put me in the system to be eligible for that $300. Isn't that scam if they promised to give me the money and they didn't? I called a man named Richard who was there with Sally a year ago. And guess what? He told me that she had been transferred to another branch and he doesn't know where she is now. He promised me to escalate the situation to upper level, which was like 4 months ago already. I called him more than 5 times every two to four weeks. Now I can't even reach him either email nor call. I don't think I want to be with CIBC anymore. Will probably change to another bank.

CANADA PPANZZI

Today I went to this CIBC postmaster location.Avoid this location. The one of cashiers was not giving good customer service. I have the impression that I am not welcome there. She doesn't care about the customer. Not recommend this CIBC location. I have been using CIBC more than 20 years now.

Alan King

ATM is always closed when you need it.

Malek Aljabari

Great service provided by Gulay! Thank you!

Tarun Gupta

Thank you so much Victor ( Manager Client Advice)for your great effort and My account is working fine. Thank you so much.

C G

You try to get ahold of this branch they never answer Took them 5 days they never called back I had to recall and then said she was sorry I wouldn't even give them a star

Spinal2111

Love the new location, much bigger and great lighting. Service is good as usual.

Rui Da Costa

Hi Patrick!

Sophie Ouimette

Horrible customer service. Dealt with Liam at the counter. I expressed that I was not pleased with the service received and was told "that's only one person's opinion"

Gina Hill

(Translated) Worst Cibc ... bad service Mrs. Alexandra likes to raise the tone on customers I don't want to go back ... you are the worst Cibc till I have visited in my life (Original) Pire Cibc...mauvais service madame Alexandra aime bien lever le ton sur les clients je veux plus y retourner ...vous êtes la pire caisse Cibc que jai visiter de ma vie

Anisha Ashwin

I do not live near this branch but I would like to highlight the exemplary service provided by Mr. Praveen D'Silva. I feel Mr. D'Silva has good problem solving skills. He also takes his time to go over the different options and explains everything in detail.

Kyle Varga

Absolutely the worst banking/mortgage experience I have ever dealt with. Trying to take over a mortgage from a family member, because this is considered a low priority to them they have postponed the deal for 6 months. They even claimed they "lost" our documents. DO NOT DO BUSINESS WITH CIBC. CIBC also has a history of Fraud and unethical investing with their brokers.

Patricia Tatum

The service is terrible and the financial advice is even worse. The financial advisors do not even know the basic RSP or RRIF information. Go somewhere else!!!

Tim Wood

Friendly and convenient.

Adrien L.

(Translated) Phew, it's lousy (Original) Ouf c'est minable

N S

Goldie Sharma was my mobile mortgage advisor, as this was my first purchase, Goldie helped me with the entire process, from weekends and late night calls and text messages were the least of what Goldie did for me. His customer service was impeccable. You would not go wrong by having him as your mortgage advisor. Thank you very much Goldie, Really appreciate what you did. I highly encourage anyone who is looking to purchase a house to request for Goldie to be their mortgage advisor.

Afaq Memon

This is the branch next to my house and I’ve always liked it a lot. Very friendly, super knowledgeable and supportive staff. They always want to help you in order to satisfy all the needs and provide the most detailed explanations. Specially Mr Praveen D'Silva was very helpful and full of knowledge and support. He really helped me alot.

ashley Schultz

Rude customer service

faye Newton-Mason

I came to open an account and was helped instantly. I'm a student and had no idea what I was doing but a very nice lady (wish I remembered her name) helped me through it all. Thank you very much!

Lina Fattah

This branch usually has a line up but the customer service is great. The manager I believe her name is amber was wonderful she was helping move the line much quicker.

Nathanael Rogers

Great service even in this pandemic time. Stay safe

Ray N

No matter what the issue, it will never be resolved here. Customer service is terrible

Tony Ty

Tried to reach them out over the phone numerous times to resolve my situation. They put my money on hold for over a week on my account and nobody answered the phone or answered and directed me to another branch. I decided to go there in person and when I entered the branch I saw 5 or 6 people laughing and doing nothing. Manager didn't say hello or anything when started the conversation with me. He started accusing me that I didn't sign some forms in order to release the money that he sent to the another branch where I was two hours before that. The problem was that he sent the documents that I supposed to sing to a person who's on vacation and didn't check. I spent 3 days going from one branch to another, wasting my time because employees of this branch didn't really want to help me. They just wanted to pass the problem to another branch.

Robert Desmarais

(Translated) Excellent service (Original) Excellent service

Jesse Stephens

The fat older girl who works as a teller is always rude and ignorant and can't do her job properly if her life depended on it. If you want to stand and wait for an hour to recieve no help I recommend this awful location. And the manager isn't even capable of explaining things properly! Awful place, awful management, awful staff!

Dave Bruneau

What a great experience dealing with their business banking

Melanie Dubowits

Wish I could give them a 0!! Many bad experiences at this branch, very unhelpful and rude. Have had a few issues with this branch over the last 3 years and this last incident will be my last!! Too bad big banks don't care about us little people.

dominic gagnon

I came in and wanted to talk about opening a joint acount with my partner, they arranged a meeting with Rose Gubbels the senior financial services representitive. She was very rude and seemed to discriminate me and my partner based on our age. We came in with all the right identification and she proceded to tell me that my Ontario license was "altered" and refused to serve me. I have never received such bad service from a cibc branch, I have been with them for 7 years and have never experienced this from any other branch. Avoid this branch at all cost!

Ahmad Khoseh

Horrible experience here

David Xia

The staff were helpful and friendly, FSR provided professional service

Marc Nadeau

(Translated) The best CIBC after Senneterre :) thank you for your excellent customer service :) (Original) La meilleure CIBC après Senneterre :) merci pour votre excellent service à la clientèle :)

Sanaz Mk

great staff even thought there is a busy branch they try to help each and every client as fast as possible

Elden Cruickshank

Always a rediculous wait when I come in, in at 9 45 am and only 1 banker is working. After 15 minutes of wait a 2nd banker came out after 15 people had formed a line.

Jonathan Hamarneh

(Translated) Worst CIBC Ever! I made a specific appointment for a mortgage. The woman who met me didn't even know why I was coming. She was not ready for the meeting. I had to leave for her to find out how to get a mortgage?!?! Pure incompetence !!! What a waste of time. I had to make another appointment. (Original) Pire CIBC Ever! J'ai prit un rendez vous spécifique pour une hypothèque. La femme qui m'a rencontrer ne savait même pas pourquoi je venais. Elle n'était pas prêt pour la rencontre. Il a fallu que je quitte pour qu'elle se renseigne de comment faire un hypothèque?!?! Incompétence pure !!! Quel perte de temps. Il a fallu que je prenne un autre rendez vous.

doreen stokes

Every time I go into this branch. They only have one teller working , when they have six stations. Not to mention , that I feel like a second class citizen for not speaking Farci. Horrible customer service !!!!!

Kent Power

I actually am really pleased with my experiences here. CIBC itself (as a whole not this branch) would of turned down my loan and mortgage I got. The staff here actually got their feet on the ground here and knows the uniqueness of someone working here vs the same job down south. I would probably still not be a home owner now if it wasn't for the staff on the ground here.

Veronica Brookhart

Should be open to use ATM machine. Very inconvenient. Starting to use a different branch because of this issue.

Robyn Dicken

Is this place even operational? No one ever answers the phone or returns voicemails. Absolutely useless that the Manager/staff is so incompetent that everything has to be escalated through CIBC's central service line.

Jaskaran Singh

terrible customer service, never had a experience like that , staff was very rude and unprofessional

Thomas H

Worst and slowest customer service. I went to the information desk to ask if she could help me with a void check because the lineup for a teller was very long. I was told I had to wait in line and talk to the teller. Ok no problem. After waiting for 20 minutes and being the 2nd person in line, the same lady comes back from the info desk and tells me she can give me the void check. Why didn’t you give me the void check the first time.

Yowann Borduas

(Translated) good service (Original) Un bon service

Cory Leitch

Good service nice tellers.

Sepehr Kk

I went in to get a new debit card since my old one was expired. Dara helped me through the process and it was a very pleasant experience. Date September 2nd at 5:50pm just before closing. Everything went smooth up until the last step. A male staff was keep walking around Dara asking her what was taking so long. At the end Usually the teller walks you to the atm machine to help you put in your password. The male staff said no I can do it on my own. The client before me received that help how come when it came to me I could do it on my own? Let me guess it’s closing time and you want to run home at 5:59pm. Please don’t rush your coworkers and clients before closing hour. Thanks Dara!

Zoie Burnard

Ridiculously long wait any time that you go in. Be prepared to wait at least 15 minutes before seeing a teller. Even when they are busy they have only 2 tellers available but they always have someone walking down the line trying to pressure you to use the atm when you actually need to talk a teller for something.

Amitis

Disgusting behaviour from the bank representatives and very unprofessional with the costumers. Two of the managers were not even wearing their masks while being in the same area as the costumers even though it is mandatory for them to wear it during a pandemic... If I could give zero stars, I would.

Jyoti Patel

We had bad experience with them they don't have enough knowledge about them products or policy. We are waiting for reply of email from long time didn't get any response. Not even any update. I think they need training.

nancy tremblay

Hands down best CIBC, and overall best banking service I have ever received. I was greeted by Alessandra, she helped me out with my many questions I came in asking. She then also referred me to Samantha one of their financial advisors, Samantha took the time to clearly explain everything I needed to know, it is clear she is very knowledgeable in her field. I feel confident in my future banking endeavours with someone like Samantha by my side. My experience with both ladies were sincere and extremely professional.

Anton Li

Think twice before deal with that bank

Diana Topping

Tamara and Eva were most helpful today. Assisted with wire transfers and advice. Would highly recommend this branch.

Concerned Consumer

Service quality has become terrible at the teller level at this branch: I've noticed that most of the Friday tellers are replete with attitude and completely out of line. There is a gatekeeper mentality and some of them seem motivated to deny service where they can. In one year I've witnessed a couple of banking errors at the counter and found it to be an extremely unaccommodating, unfriendly atmosphere in general. The exception to the rule is Gian, who is unfailingly professional, humble, cooperative, and efficient.

Dmitri S

Worst customer service ever. Do not take your business banking here.

I z

tellers line up all the time;short staff Not recommended

Mark Jesin

I had a wonderful experience at this CIBC branch with Mr. Gladwin D'silva. I walked in with a couple issues and he was promptly able to solve them efficiently and with expertise. I really appreciated his care in addressing my concerns and also getting it all done quickly in a time efficient manner.

Melissa Vantilborgh

Not welcoming or personable service, absolutely no parking.

Afshin Tabei

ICBC has the worst services. Just doing a lot of advertising that we help our customer during this pandemic but in reality they do nothing for their customers. Not helpful at all. They do their best to make you more financial problems.I’m definitely changing my bank. The interesting thing is after reading my review somebody called me from the bank and told me because you have been a loyal customer we are going to give you an offer and talked to me for almost half an hour and finally as she found out I'm on EI she said sorry we can not help you now. If you have been sick for any reason in this banking system means that you are not eligible for any help from the bank.

maria macpherson

I always get great customer service, the hours are great.they are always helpful with any questions I have.

Julien Strybosch

The inefficiency was remarkable

haroon walizadeh

Terrible customer service one of the worst banking experiences I've had. During a withdrawal my signature varied slightly, fine follow protocol, but think! I gave you two government issued ids yet I was still being questioned over a signature. Idiots at the branch were holding my account hostage, bouncing me between staff who don't want to help. I couldn't get my money when I NEEDED it. This is not my first terrible experience with CIBC. I do not recommend it, TD has been more consistent. I'm closing my accounts with CIBC.

KonigsGate Motors

Stupid Bankers

Adam

Nobody replies to my emails or answers the phone. Does this place even have a manager?

Sam Antha

Worst Service i ever seen from a bank,there barely can have the same words when calling to a branch or to the 1-888 Number its really bothering!

Alicia Hicks

Poor customer service

Moustafa Magar

These guys are wonderful. I met with Mr Varun, who really was nice and spent time with me to ensure that all my requests are met. I can tell that this is one of the best branches, and you are really treated very well, not only by words, but by actions. Thank you very much Mr Varun, for your kind support and kindness,

Lily Jiang

After repeated disappointment with RBC's service, I've decided this CIBC branch needs a review for what a bank's service should be like! This branch is the best CIBC branch. My personal and business is with CIBC. Whichever teller you get, even the managers, everyone is smiling and happy to help you. If the line starts to get long, managers will come see if they can help anyone in the line up to relieve the wait. This excellent review is long overdue as they've shown me over the past two years now how consistent they are in providing great service! Thank youuu.

Amir Roghani

Very slow.every time just working 2 teller.

Davood Shafiekhani

Very unprofessional, they deposited my money for others instead of credit account and next Visa credit card changed me for purchase interest and they didn't pay interest.

Francis T

(Translated) The only thing is that he has a lack of parking but he is very courteous (Original) La seul choses c'est qu'il a un manque de stationement mais il sont très courtois

henry huang

terrible services.

HateU Scott

Best bank for me. Got me through tough times. Staff in main street moose jaw CIBC are very helpful especially Kali and Tina. and Amanda. CIBC should be the number one bank in Canada. their CIBC Call center is helpful too. uhmmm, but CIBC should work on the parking space though, it's really disappointing. Backing up my vehicle in the back of CIBC is scary.because of the two electric posts.

Mon Lee

Worst line up and staff are not trained properly.

Rahim Esmail

I cant stop saying bad things about this bank, first having customers have to do the paper work themselves when dealing with investment sides of things. You should have people for that, I don't have time to print out and file my own paperwork, I want a person to do that for me hired by you. Not only this, but now they have no cash on hand? Why bother even calling it a bank? bring your tellers back, bring back cash reserves, and stop finding ways to cut corners and serve your customers!

shadan sharif

Customer service is terrible!

Brandon Norris

Went to the branch at 430 pm when teller service closed at 6. They had 4 tellers present but only one open, 3 of them were closing their tills. I waited 45 mins in line. Not one of the tellers opened up to help with the extraordinary long line. After a while, people started to complain. The staff would barely look at the customers, refusing to make eye contact with us. They then said that they were behind because of computer issues present - which we had to drag out of them, they didn't offer up on their own. It seemed pretty clear that there wasn't a computer issue as they just seemed like they were cashing out. Even if there was, they could have let us know and dealt with it proactively instead of ignoring us. I've left this branch frustrated multiple times now.