Reviews of CIBC Branch with ATM (Financial Consultant)

Pierre Desjardins

Get that money money.

Krystal Wood

I am new to this bank, and they are trying to help me out with debt... but omg good luck trying to call or contact anyone for help...

A .S

Helpful staff always....the big issue is that this location desperately needs a update with its ATM machines they are extremely slow working & still use envelopes.

Nicklaus Clarke

Great staff and services.

Alan Champagne

You're right that people I dealt with were lazy and uninformed. Really poor service total waste of time. Try RBC they're the best

rahul kc

Nice place....friendly staffs....no lengthy line ups...

Hailee Forsyth-Schweitzer

Positives: Ira is always very helpful and is easy to talk with. I highly recommend seeing her for any inquiries you have. The instant teller machines, which I am not used to using are convenient if you want to skip the line and the human tellers. Negatives: on multiple occasions I have had to wait in line for 30 minutes or more. All except one teller have either been one or all of the following: rude, treating you like you are dumb, unhelpful, disrespectful. If it wasn't for Ira and her helpfulness, I would be switching back to a previous or new bank.

T.A.

I won’t be banking with CIBC any longer. I have had absolutely abysmal service from all branches and continued to give the benefit of the doubt. The final straw was when I called to ask about first time buyer home mortgage and too book an appointment. I told them my availability as I work weekdays and I was told that they do not do meetings at 4pm because they are “wrapping things up” even though they are open until 5 o’clock. They did not even try to work with me to make an appointment they barely even gave me a sorry. How am I ever supposed to do work with my bank if I work through the week?

Richard Lyall

Cool ???? looking CIBC building!!????

Choongmars_ Lee

Cibc offers more benefits than major banks like td. I have both bank accounts, i think cibc give me more options

Jel Fernandez-Hachey

Best bank in town! Staff are so friendly and helpful as well as the managers!

Cheick Cisse

Curteous tellers. And the advisor I met with was knowledgeable and helpful

Tyler Gauthier

Lines are long which is fine but the workers are slow and inconsistent. There is almost a line out the door and there’s only one worker present. Not the first time this has happened either. I’ve been sitting in line for 30 mins and I still haven’t been helped. Ridiculous. Always makes me contemplate to switch banks. If you are in a rush, don’t go to this bank.

Kunal Aaryan

Most of the time they have 2 or 3 wickets open only and customer waiting in line for turn. Then 1 associate will come to you to teach you how to use ATM. If he or she open another wicket for customer that will help lots instead of cutting their own jobs in future. Poor customer service from BANK not from employees.

Steve W

Absolutely terrible service by the manager in particular. The teller I had was great and courteous, but when needed for a currency exchange, the manager avoided helping me saying that she shouldn't still be there. It was 5pm and they were open until 7pm. I won't use that branch ever again and will probably switch banks. They have some of the highest fees in the industry and as Canadians we are one of the highest paying in the world, I expect above and beyond service. Pathetic.

sheraz hussin

Good customer service

ALEXANDER LINKE

reps have no idea what they're doing, then refer you to managers who have no idea what they're doing, the managers then have to call CIBC customer service to figure out what to do. Same scenario takes an RBC rep 30 seconds & they'll do it with a smile. What is the point of you?

Lou Wickes

Awful service. Employees are discriminating and snotty.

rich kauf

I've been in this bank several times, there's always a line, from 30 minutes to 45 minutes, huge lines of people who will pay for my time, this bank only feeling irritability I DO NOT RECOMMEND TO ANYTHING THIS BANK

Ebike Quebec

(Translated) I am a client of the Bromont branch it is completely ridiculous to send these customers 40 km to go to another branch, when everyone knows that these measures are to make even more profits, increase electronic transactions and send them people at the ATM. I hope that as a CIBC employee it feels such meanness to work for a bank more than ever ... I even had to wait outside in the rain with at least 10 people in line when there is only one ATM open inside, I dream of the day when people will wake up and boycott the banks. (Original) Je suis client de la succursale de Bromont il est complètement ridicule d’envoyer ces clients 40 km pour aller à une autre succursale, quand tout le monde sait bien que ces mesures sont pour faire encore plus de profits, augmenter les transactions électroniques et envoyé les gens au guichet automatique. J’espère que en tant qu’employé de CIBC on se sent d’une telle bassesse de travailler pour une banque plus que jamais... J’ai même dû attendre à l’extérieur à la pluie avec au moins 10 personnes en ligne quand il y a un seul guichet d’ouvert à l’intérieur, je rêve au jour où les gens vont se réveiller et boycotter les banques.

DontGetMadCuz

I got frauded, they locked everything, I had no access to anything, they canceled my card, then tell me it can take up to 2-3months before I can get a new card and the fact I work out of town 90% of the time if I want to pull cash out I need to go to CIBC physically in person with ID, clearly they didn’t care about a 10+yrs client, they seem all nice most of the time but clearly that’s all fake, not to mention I asked to have all my accounts closed and just for fun to see if they actually did, I tried to sign in and all my accounts are still open

Derek Tremblay

This applies to the Kapuskasing branch management. My cibc card that you cut in half that day. Same one you are using with a new Credit Card as you enjoy the funds from my us accounts For solving, issues and rewards meant for me. Every penny best be in the account. Umbudmands unfortunately I can't proceed with the law enforcement around here. Yet, téléphones calls and your stories are polar Opposites. Once looking for a friendly solution, now it will cost you your carreer. Sweat dreams. Push a gentleman passed his limit. The end result. Sad Bat no, I am sad because I have to listen to the lies followed by more lies.

Corey Proulx

wish there was more abm's, some people take way to long

jeremy vallerand

(Translated) I was told that we did not need a Cell number to go online so g said it good I got on board it was a lie ... it's been 3 months chui client with you and the counter has never worked to deposit money money ... it's a pity as a serious bank and the site is in English (Original) Je me suis fait dire que on avait pas besoin d un numero de Cell pour aller en Ligne alors g dit c good j embarque c étais un mensonge ... ca fait 3 mois chui client avec vous et le guichet na jamais marcher pour déposer de l argent ... ca fait pitier comme Banque serieux et le site es en anglais

Kyle Jones

Excellent service for personal and business banking needs.

Johnny User

Parminder has completly changed the branch. The old manager was way over her head. Disrespectful and unitelligent. Parminder was not only able to win my mortgage renewal but has gotten more of my business. When they move him I will be following him.

Sherri Shorting

By far the WORST BANK that I've ever been to! It's like literally nobody works and the lineups are long. Bank with Scotia instead!

Richard W.

CIBC branch location with ATM

Darren Renaud

Excellent service. Staff is top, with a friendly smile. Never a disappointment walking in. It's a small but well serviced branch.

Kevin Watt

Way too invasive and time wasting. I was changing coins in clear wrappers to cash. First I was told I had to be an account holder, which I am. Then I had to swipe my card. Then I had to give him my business name and address and postal code. Then I had to write my name on a piece of paper. Then he had to look something up. It should not take nearly 10 minutes, and more identification than getting on a plane, to change a roller quarters for a 10-dollar bill.

Vanessa Guay

Kim needs to be retrained on customer service and how to treat people.

Manpreet Kaur

I never wrote review before in my life. But today I have to!! I really had an amazing experience with one of the employee named ALI. He was very helpful during our visit. Thank you Ali. You're the best.

n oke

I found the staffs to be quite helpful and informative. The presence of CIBC in almost anywhere in Canada and their service quality is why i bank with them.

teako north

Absolutely the worst bank I have ever had to deal with. Pushy, condescending, rude. I will be transferring my account after nearly 30 year with CIBC because of the way they treat their customers.

MR NATHAN TRAN

i think the teller her name is Jennifer she is chiness . look like she not happy with her job? ask me alot of stupid questions. when she need my driver license . throw license front of me and give me a money just throw money front of me . never said please . or thank you .bad day banking with this location

Angela I

Great customer service!

Buck Lawson

Average CIBC location. Nice parking area with plenty of room. ATM inside is good size but the bank often has long lines and waiting for counter service.

Fernand Serre

Excellent service, definitely one of the best banks in town ????

Natalie Merta

My experience at this location has been positive. Usually, I don't particularly appreciate banking in person, but I found myself requiring assistance, and I got directed to Cole McIsaac. I had some questions, and Cole was knowledgeable and went out of his way to ensure that my experience was positive. He is incredibly patient and always will take the time to answer any questions and provide clients with further clarification. Cole always took the time to provide me with information that felt more accessible. I also appreciated how he was incredibly accommodating to my schedule. I'm a single parent and had to reschedule many appointments because my son kept getting sick. Cole was always empathetic towards my circumstances and was always willing to accommodate my situation. I highly recommend Cole McIsaac if you need a very patient, friendly financial advisor who will go above and beyond to assist you.

Barinder Sidhu

Thank you Ali for your Help. You made my visit worthy.

Grampa Dave Connell (GrampaDave)

Line ups for cashiers can be long, as they don't schedule all the wickets open, even on 15 & 30 of the month. Otherwise pleasent people looking to help.

Carolina Ulloa

I opened a bank account because they told me I was approved for a credit card that I never received. (It's been 3 months). I called and emailed the sales representative and he never replied. It's not worth having a bank account with this bank. On top of that they charge you for everything

Marc Strydhorst

I was told I couldn't be helped at this bank and that I need to phone and do everything online. Went to the other CIBC in town and they were incredibly helpful and made my payment transfer no problem.

jenns in canada

Great atention

Simran Gill

I recently switched to this branch and highly recommend it. Great customer service, everyone here is nice and extremely helpful, whether that be the tellers, advisors or the manager.

Ken Tran

Has good and clean ATMs inside for cash out. Currency conversion was pretty good!

HARPREET SINGH

I have been in this bank several times, there's always a line up all time 45 min wait time worst bank in Winnipeg

Jared Benson

Staff too "busy" to deal with customers when there is a line of 10 people and 2 people working the front. Constantly wait up to 30 minutes just to do something simple as cashing a cheque. Worst CIBC in the city by far, they have done nothing over the years to improve customer satisfaction.

Marky Boudgis

(Translated) My usual institution. Excellent online service. Web security system and for our personal information of very high level. Counter can be withdrawn from: $ 20.00 $ 50.00 and $ 100.00 Very highly rated. I recommend. My institution for over 35 years (Original) Mon institution habituelle. Excellent service en ligne. Système de sécurité web et pour nos informations personnelles de très haut niveau. Guichet on peut retirer des : $20.00 $50.00 et $100.00 Très bien cotée. Je recommande. Mon institution depuis plus de 35 ans

James Ross

Terrible wait times. Im still here after waiting 30 minutes . Only1 teller working on a Thursday afternoon. Ridiculous for a downtown core location. Will be taking all my banking to TD.

Kevin H

CIBC is the absolute worst bank, terrible, corrupt, aweful. ZERO stars.

Jagdeep Singh

Just one person serving 15 customers in line …waited 45 minutes in line

Karen S

At the bank today and on other occasions the parking lot is jammed. But... Yet there is hardly anyone on the bank. Seems like many park there and walk over to the hospital. Seems like the bank does not clamp down on this. Once in the bank the staff were friendly.

greger bourndain

Nice people

N D

Wanted to chat about borrowing $100k professional loan and waited so long my parking meter ran out!

Alexander

Great branch

raminderpal singh

Great staff and service

Randy Haynee

they were very interested in the beginng when they got my 230,000 pension then when they changed people it was aweful thank god ill be leaving kamloops in spring then moving all my accounts to bmo wheres theres trust....good luck to all with cibc there horrible in Sask too..

yaser abdulla

Had an appointment, waited few minutes as no one at the front desk but been asked by one of the staff if I need help. My visit today was satisfactory and happy with the results, the advisor spent time, she gave me enough information and options regarding my inquiry. Location is good easy to reach and access from different directions, having ATM machines inside and drive through.

James Holder

They don't pick up the phone.

Grayson

Closes at 5, Cant call them because nobody ever answers. I’ve switched over to sunova where they are open till 8pm and iv never had my call not answered from someone!

Marcel Poisson

I find it sad for how busy downtown is in Kelowna on the weekends and your closed but all other CIBC branches in the city is open. Not convenient at all.

Janaka Jayasinghe

very good service they provide. thanks Jennifer

Anita Robinson

It is impossible to speak with a Customer Service person by phone. I tried every prompt and got voicemail at each one. I now have to go to the branch to ask one simple important question. Not happy

Aapar Sandhu

I changed over to this branch 6+ years ago and I do not regret it at all. From the tellers to the branch manager, Parminder Ghuman, they have treated me with the upmost respect and valued my business over the years. I highly recommend this bank, especially this branch!

Chris Linhares

Basically the same as most of the reviews for this CIBC, long lineups occasionally, one teller on the weekend, 8+ people in a lineup as a result

Jake Harvey (ObiwanJakobi)

Normally I get great phone service from CIBC, and awful in-branch service. This branch in particular I had a financial Rep named Kabi try for one very long (but full) hour to force me to invest my money in purely stupid fashion before finally accepting "please, no" for an answer. I'd never sat through a more awkward experience at a Bank. Applying for a Line of Credit through him took over a month to accomplish. More months later i've discovered hidden fees and attached insurances that I didn't request or need in the first place, and thanks to Kabi's greasy tactics they are proving difficult to remove at this time. Cheers, Kabi

Melissa Mercer

Great Staff, friendly.... and eager to help :)

John D

Bad bad bad bad bad. I have been here quite a few times and I have always waited no less than 20 minutes in line. Ridiculous. Staff is also not very friendly

Kent Power

I actually am really pleased with my experiences here. CIBC itself (as a whole not this branch) would of turned down my loan and mortgage I got. The staff here actually got their feet on the ground here and knows the uniqueness of someone working here vs the same job down south. I would probably still not be a home owner now if it wasn't for the staff on the ground here.

joseph comte

Still struggled with deposit and wait for few days to verify.

Cartel 3x

The hours are trash at this bank. I get of at 5:30pm from work and I can’t even do my banking.

G S

Very slow service, need more staff especially if there’s always line ups!

Ken Burneau

I have been dealing with this branch for over 20 years and have never had a problem with the staff. They are very curtious and quick to assist. If ther e is one flaw, it is access from the main roads. It can be hard to make the turn during rush hour when no one will let you cross two lanes on Gardiners Rd. Highly recommended.

S I

I like this location. Staff are so friendly and quick service.

Susan Durkee

Went to the bank to have my name attached to my husband's US account...simple right? Not so much. The teller was unable to do it and we had to make an appointment to come back. Went back to the bank again today for our 12 noon appointment. Spoke to a teller again and we were told the person we were supposed to meet at 12 noon was busy. Why make us a book an appointment if the person is not going to be available? Obviously our time is not important to the bank. What a waste. We have decided to pull up stakes and move to another bank. No wonder bricks and mortar banks are going the way of the dodo, terrible customer service.

Jonel de Leon

06/29/2017 6:07PM Worst bank I have ever dealt with. NOT the first time feeling this. When I got there there were about 10 people waiting in line and 2 teller. One customer suggested that they should add more tellers, but this teller just basically said I dont care. Asked for a supervisor and she said I only work here 1 day so I dont know. Get up your lazy bum and look for one. You are being paid for that. They need to learn "Courtesy and Manners"! I am taking my business elsewhere and will recommend all people I know to stay away.

Barb

Why oh why can't you guys offer one at least one night that you are open a little later?? This bank used to offer one night a week (Thursdays) where they were open until 7pm. I get that Covid happened and things changed. But most institutions have gone back to regular hrs now or at least offer one late open, but not you guys. Its pathetic. I've waited in long lineups during my lunchbreak, only to have to leave without getting my business done in order to make it back to work in time

Jody Pochailo

CIBC went above and beyond today. I am impressed. Thanks so much!

Barb Davies

I went in to make a deposit and inquired about another service. I was told by one staff that I would need an appointment and they were booking into the second week of September. The teller got me in to see someone within 10 minutes. I was greatly impressed.

Amanda Harnden

Customer service leaves much to be desired.

Aimee Jensen

Waited in line behind no one for about 5 minutes while the customer service agent walked about without greeting me or informing me she would be with me in a moment etc. Upon (finally) being "helped" she told me she didn't understand how, what or why changed had been made to my account, consulted with someone else before finalizing that she was of no assistance. I had to to request to speak to someone who knew what they were doing because no one else came to help and that option was not offered. Once I got to speak to someone else they also said they couldn't help and there was nothing they could do. Overall, really terrible customer service (an industry I have spent 15 years working in) and staff without people skills. I would highly reccomend doing your banking at a different branch if not another bank all together - as the customer service agent on the phone was (though more pleasant to speak to) equally unhelpful in resolving the issue at hand.

Jenn

Only use atm here but very disappointed there are just not enough CIBC atms in the west end of Kingston .

Sari Alandary

The worst branch ever always they have line and just one or two cashier only if your going there take food and water with you it will take long

trentbrown9999

Rediculous wait times. Every time I go there there’s only one person working

wes mann

I went in there on a spur of the moment remembering how annoyed I was at BMO. This was to be a convenience account for day to day incidentals as was BMO. After 4 years with the 'other' bank, arguing tooth and nail for conveniences I have 'matter of factly' with my mortgage holding CU; I went into officer at CIBC, and was offered all and more of the privileges I had at BMO! With a smile! I walked out very happy and a sense of true accomplishment. The phone app is amazing! No words to describe the functionalities. Even though I went in, talking minor cash, I felt I was treated first class. Nobody can tell the future, but I can tell you BMO is gone as soon as I can transition it out. I will also give this bank a much larger chunk of my banking and I feel when my term is up, I will certainly give them a shot! Oh yes! Seven day banking too!

Eric Bérubé

(Translated) Nothing to say (Original) Rien à dire

Mina Lane

Getting a line of credit here was ridiculous. The person i dealt with was incredibly lazy and ignored all my emails and vm's. I had to call and speak to tellers to find out the status. Once it finally went through i was told 24 hrs for it to active....going on 4 days now with an inactive card and no reply. Don't deal with this branch.

leonardo gutman

Kim give me amazing customer service, thanks

tinku mikku

Worst branch with worst customer service. If the branch manager calls me i will definitely provide some insight. - staff doesnt know how to acknowledge waiting customer - too busy in talking among each other instead of serving the customer - being a new resident in Grande prairie, i will look for another banking services.

Zack A

Always a long wait

nic troost

Terrible. One of the women who work up front has no idea what she's taking about. I would strongly recommend a different branch, as this is the only one I've had problems with.

Francisco Javier Torrejón

(Translated) Good facilities and service to the public. (Original) Buenas instalaciones y servicio al público.

Mark Zhang

Nice people

mireille duperré

(Translated) Good service (Original) Bon service

Mackenzie Gagnon

Great staff, very friendly. Been with them for 6 yrs now, never disappointed, great financial advice for those just starting out!!!

L D

Got my problem with my card finally resolved here. Thanks to Carmini (?) for an excellent customer service! I was given a run around by the Ellice branch and good thing I came here.

robert keel

friendly staff 2 atm 4 counter staff 3 personal officeies

Hans Verdun Korvemaker

The bank is consistent with the excellent CIBC standard I've experienced all across Western Canada.