Reviews of BMO Bank of Montreal (Financial Consultant)

Ngoc Huynh

Good people and services, favorite location.

Neiko C

I would like to offer Lucus ( Service Reprentative with the Lynnwood Branch) a high five for going well beyond my expectations as a long term BMO customer. This young fellow is the one of the brightest stars that I have encountered in the service industry in a long while. Always friendly, respectful and willing to go the extra mile to help a customer in any way that he can. Cudo's Lucus.. Keep up the good work!

Yolanda Thorpe-Rietel

Very professional

Renee Anderson

Have been dealing with this bank for many years and was quite satisfied until i had to deal with Luka now i am pretty sure that i am going to switch banks do not recommend.

Peter Craig

The absolute worst customer service around...Would recommend going elsewhere !

Marie-Michelle Guay

(Translated) We received very poor service, we are very disappointed with our experience. I do not recommend at all. (Original) Nous avons reçu un très mauvais service, nous sommes très déçus de notre expérience. Je ne recommande pas du tout.

Frankly Speaking

Please ignore the one review as clearly that person has no patience. The service here is very professional and is one of the nicest banks to walk into in Gan. Mind you yes sometimes there is a line and they sometimes struggle but that happens with every bank.

Lise Goulet

(Translated) No way to reach them - temporary closure - no reopening date - when you call BMO, it advises you to go to another branch of the city and as there is only one) (& (? *% (Original) Pas moyen de les rejoindre - fermeture temporaire - pas de date de réouverture - quand tu appelles chez BMO, il te conseil d'aller dans une autre succursale de la ville et comme il y en a qu'une )(&(?*%

Jessica J

A young lady named Altai helped me out today and she was extremely kind and genuine with me. Really appreciated the service here! :)

boivin guy

(Translated) Bad service not easy to get an answer (Original) Mauvais service pas facile d'avoir une réponse

Steven Schweitzer

Clean. Friendly staff. Excellent exchange rates. I would highly recommend this BMO branch.

MarcoinTheMountains Michayluk

For change

Cher “微笑みの仮面”

(Translated) I once dealt with travellers' cheques here, and a Japanese female traveler was very kind. (Original) 曾在此處理過旅行支票問題，有位日籍的女行員心地很好。

Marina Gendron

One of the best branch i ever been, super friendly stuff and financial advisors. We had some situation have to deal with, and the other BMO branch's were not helping at all so we have to take our chance at the second closest branch here. The front lady help us out and the Personal Banker Hugh Zhang were absolutely helpful and professional. I certainly believe this branch should be awarded as the best BMO branch from all my banking experience, the stuff actually care about their client's situation and willing to resolve the banking problem for them. Thanks again Hugh and this will definitely be our future go to branch even we need to drive extra 15 mins!

A

No.

Arianna R

This bank breached my privacy after making a huge error on their end. They cut off my bank card without contacting me so I was forced to go into the branch to get a new bank card. Then after expressing my concern for having been out of province and no access to funds, took it upon themselves to call my place of employment, because I am DND and report my behaviour, for their ignorance. Highly do not recommend this bank or branch specifically.

Alex Stephens

This BMO has been my home branch since I moved to Deep River in the 1990's. The staff at this branch have always acted with professionalism, friendliness and have always been able to assist me thoroughly. Most recently I had to conduct some banking business which with some other banking organizations would have been outright stressful - but not with these folks! Many thanks to the tellers for being very informative and the management for accommodating a meeting within a very short time-frame. In particular thanks to Christina Rochon for going above & beyond - outstanding work! 10/10

Christian Corbett

From my experience, It's actually a fine bank. The customer service is always top notch. Their staff is very friendly and helpful. They offer Air Miles on certain bank accounts and credit cards and their bank machines are up to date and envelope free so there is no placing a hold on your cash deposits.

Christina Atkins

The staff really go above and beyond Good Service. Friendly, patient and always helpful

Labrie Jeannot

(Translated) Bad experience at the counter since December 31, the counter does not work anyone to replace it and when we call the number we are told to call back later (Original) Mauvaise expérience au guichet depuis le 31 décembre le guichet ne fonctionne pas personne pour le re parer et quand on appelé au numéro on nous dit de rappeler plus tard

Terry Knutson

Only bank I've ever been to that has bar stools to sit at while doing your banking. Also I dig getting the gummy bears. Low rate unlimited transactions.

Uditha Senaratne

Really friendly and very competent staff. They got me as a new customer recently.

Bob Marley

I agree with everyone else on these posts no real customer service I am frankly going to pull all my money from the bank and go somewhere else tell her was actually rude and I saw no reason for that

Karine Larouche

(Translated) You have to pay the bills! (Original) Faut bien payer les comptes!

Caroline Langegger

Went to go pay my bills. The staff are very friendly and helpful. Friendly atmosphere.

Ronald Davis

Very courteous staff. Head office is not always responsive to the local staff’s effort to give good service. (Previous, less favorable review elicited prompt correction.)

Jack Wen

Someone needs to teach the "assistant manager" what an invasion of privacy is EDIT: Since you've replied... I spoke with your senior vice president for the Alberta region. He told me he could not help me at all, but when I spoke to your loss prevention team, they did provide me some help. It shows he doesn't care or he would have given me similar advice or pointed me into a similar direction. In the end I am treated like a scammer by the bank although I am an honest human being. It's clear where the bank's priorities are, and the needs of your clients are not a priority to the bank's executives.

Sandy

Every time I come to this location there is a lineup. Why is there never enough tellers to assist customers?

peter brock

Very helpful staff.

kathy penhall

Always a welcoming greeting when you walk in! Service is excellent.

bushboar

Trying to simply add a name to an existing bank account. You would think this would be as simple as visiting the customer service desk, however had to book an appointment for 3 hours later to add name. Would like to call branch manager to complain, however BMO does not publish names of managers for their respective branches on their website. Tried to call branch numerous times, however it appears that nobody is answering phone calls at the branch. Voicemail indicating that they will attempt to return phone calls by end of business day. Called customer service call centre where attendant transferred call to branch manager's extension. Branch manager's voicemail indicated that he is out of the office until August 21 (today), but yet to be updated to indicate whether manager is in today. Called back to branch and tried every employee listed in staff directory with not a single employee answering. Would recommend that if you want a bank offering any level of customer service, that you look elsewhere.

Stephane Dionne

(Translated) Better service than other banks or crate pop in Matane (Original) Meilleurs service que les autres banques ou caisse pop a Matane

Tom Brandt

I’m always satisfied with the service for a long time. Staff there are very helpful.

Regan Mahoney

I had a meeting with Xiao (Angela) regarding an investment plan and she was absolutely amazing. She walked me through all of my options in great detail and with genuine patience. She was extremely knowledgeable and immediately earned my trust. It was clear that she cared about my financial success. I am not one to typically leave reviews, but the service provided by Xiao definitely warranted it.

Tracy Kemp

The wait is unbelievable. Need more tellers.

Yan Allard

(Translated) do not return their calls. Very difficult to reach them. no service and / or bad service (Original) ne retournent pas leurs appels. Très difficile de les rejoindre. aucun service et/ou mauvais service

dawna wakelin

Every time i come in there's always a line of 530ish or more people n two staff who are chatting away about vacations.. will definitely be changing banks if this doesn't change

Vanessa

(Translated) Super professional service. (Original) Super service professionnelle.

bailey Jacklynn

Amazing Customer service!

J F

We’ve been dealing with BMO for years now and have found all of your staff to be very up to date and helpful. With that being said there is one of your staff members that stands out. His name is Lukas Gibson and he is absolutely outstanding in your customer service. As we’ve had in the past couple months a few banking issues and he has taken time out of his day to make sure that things were straightened out and we were taken care of. He goes over and above and is willing to go the extra mile to make us feel totally taken care. We would like you to please recognize that he is an asset to your company and customers and in our opinion he should be in training for bank manager. Thanks again for everything.

Caly-Anne Girouard

This bank closed my account and then is asking me for the money I owe on my card?? But then, they are telling me that I do not have an account anymore so I cannot make any payment...? You guys are screwing up with people's life because you don't know how to do your job? Never seen such dumb people.

Trent Bureyko

Worst bank ever.

Olivier Lavigne

(Translated) to begin , Whenever I have a problem with my online or other account and I go to a branch to have my problem resolved, I never have a competent person capable of understanding and fixing my problem, they redirect me to online customer service and they redirect me to the branch ... 0.5 / 10 for the service and the 0.5 that I give you these only for the presence of the employees on site .. maybe giving them some training could be a good option because it looks like I'm talking about employing again every time and yet I have seen him work for at least 5 years ... and not to mention the arrogance they have when you go to see them at the counter .. very beautiful images that you give (Original) pour commencer , A chaque fois que j'ai un problème avec mon compte en ligne ou autres et que je me rend en succursale pour faire régler mon problème , je n'ai jamais de personne compétant capable de comprendre et d'arranger mon problème , ils me redirige vers le service a la clientèle en ligne et eux me redirige en succursale ... 0,5/10 pour le service et le 0.5 que je vous donne ces seulement pour la présence des employées sur place .. peut-être leur donner de la formations pourrais être une bonne option parce que on dirais que je parle a de nouveau employer a chaque fois et pourtant je l'ai voie travailler la depuis au moins 5 ans ... et sans parler de l'arrogance qu'ils ont quand on va les voir au comptoir .. très belle images que vous donner