Reviews of CIBC Branch (Cash at ATM only) (Financial Consultant)

Damien Keary

My wife and I deal with Charith at this branch and find him extremely helpful. He is friendly, will present all the options, break them down and help with the analysis. He is quite knowledgeable and extremely professional. 100% would recommend

Deepak Vishnu D

Good.

C-tina Yee

Which kind of bank will have no teller ???? And the stuff were so rudy, they don't let me ask any questions, just told me to line up at the front, and after a very long wait , they say , oh sorry we don't have teller we can't get it done here.you need go somewhere else. I ask where should I go , the girl said "Google It "!!!!!!! I will Close all my accounts with CIBC, transfer my mortgage. Never use it again .

Mihoko Hi

Imperial Agent said my job is "terrible" when I told her where I work. She said this multiple times. When I checked my online profile, she put my job as a careaide. I changed it to my real occupation.

Enviro

The ambience of this place was very good. You can have a great time pass, while waiting for the bank staff on the lounge area that has several computers. This was a great idea and I haven’t seen in any other banks. It is located in New Westminster sky train station which is quite convenient. The customer service was really bad as they were short of staff.

Patel Paris

Good supporting & kind nature staff

Russ

This place has no point. They cant fo anything. No cash no services. Bunch of employees playing games on they phones

Claire Schuweiler

Convenient stop

carl bond

(Translated) very good services (Original) très bon services

Luciano R

I just opened a new account at CIBC Branch with Kitty Zhang - MF Representative. She is very pleasant and helps us with great information. Outstanding service like I don't see for a long time. Thank you, Kitty.

Jenna Collier

Beautiful branch. Very kind and helpful staff.

Brad Letkeman

What a joke. A “branch” with No tellers so can’t even do a deposit if you don’t have a card.

Nikunj Patel

No teller services...just ATM and offices

Kim Lues

I seriously walked into this bank and asked for rolls of change and they said they don't have that. They don't have money?? I walked into a bank and COULD NOT GET MY MONEY. This is absurd! If I ever wanted to switch banks, now is it.

Mark Powers

Run of the mill banks with ATMs

Vidish Patel

Staff is very eager to help. Definitely recommend this branch for any concerns.

Raghavdeep Singh

I went to get help with depositing a cheque and they told they don’t have a teller when I could see 5 people working. Very shocking to see that a branch is operating without tellers.

Steve Mclatchy

What kind of a bank doesn’t have any tellers or money(other than atm)

Divaldo Laroche

(Translated) Always excellent service. Quick and courteous. (Original) Toujours un excellent service. Rapide et courtois.

Hamad

Lovely friendly staff.

Sean Thomson

Great service and good hours.

Marta Koszmider

Excellent new branch. First in Canada that has no tellers just financial advisors but you can still withdraw from ATM or drive-thru. Also huge comfortable lounge with phones computers and tvs for your convenience.

Christian Lugosi

Ignorant robotic less than human reps. With the level of service, I would suggest replacing all ‘human’ reps with robots. If the training is such at CIBC in general to reduce the human experience by reducing empathetic response patterns, the robots would do a much better job. Ultimately, I would suggest hiring reps with a higher eiq instead.

Desai A

Came with my daughter to open her 1st bank account.ms Kitty help her explain different account and giving her best advised there is especially she treat her like adult .thank you

Frédéric Gagnon

(Translated) good service :) (Original) bon service :)

Asghar Ghorbanpour

This a very nice branch. I loved their "on the move" station from which you can sign into your account through the lab tops and smart phones provided. They also provide free wifi.

La heewon

If you want your problems get solved, please find another branch or even bank where there is at least one person who's willing to help you. No one welcomes you here.

Che Lu

This will be the best CIBC branch in town even I live far away, just because Xiaomin is here. I had an one hour meeting with her this Monday and I was so impressed by her profession and kindness. Totally amazing.

Olubukola Gbenga-Faremi

Uche was most helpful, my trip was short and successful.

Lavose PM

Just so everyone knows, this location no longer breaks anything down into change because they don't carry coins on hand anymore. What a preposterous notion that a bank doesn't carry money.

Vincent

Good location and services. ???????? Branch at New Westminster station.

Nam Nhi Nguyen

I open my first account here and had very great experience.

Meghan Boulanger

Convenient location but as a CIBC customer I’m not happy with the changes. A bank that doesn’t carry money? I’m not sure why they even have staff, it’s just a glorified ATM - not a bank.

M C

Does anybody work at this branch? Been trying to call during business hours and no one is answering. I can confirm the turnover rate from Vicki Lee's review! On the 3rd person dealing with the funds for my rebuild! Crazy! Luckily no real issues yet, funds being delivered in time to the builder, lets hope it stays that way. Hopefully with this rebuild soon! Be done with CIBC.

AC Atienza

I've had the misfortune of coming here a few times to accompany friends on errands. I had no idea bank staff could be so unprofessional, they were sour and incompetent each time I went even with different people. I usually don't mind when people are unfriendly if they're also competent, but I'm not sure about these folk. Maybe 90% of the staff are great and we just keep running into the worst 3 or so men in the building, but it doesn't feel great regardless. One of my friends is cancelling their account and swapping to Tangerine after a few years of awkward and hostile banking experiences, the other is going to TD since it's right in the same plaza anyway. Beautiful building though!

Noodle Nation

New, quick and good service

Cristian Bodnari

This is a glorified ATM. You can’t deposit or get coins and they have limited services. Don’t call it a bank branch and make me drive there and not provide proper banking services. It is an ATM!

Fred Liu

A regular CIBC branch.

Glance Videos

I miss teller services at this branch but staff are super friendly here and they come out to help if anyone is having issues or have any question. Charith Mettananda (FSR) was very supportive here today. Love coming back to this branch.

Dale Beblow

Handy location for banking in their drive through"

vicki Lee

This branch sucks! No one is EVER working and the line ups get ridiculous. I've never been to a branch that was so ill equipped. Even there FSRs don't know how do to the majority of banking transactions to help with the line ups. There turn over rate is so high, that branch tellers are constantly new, and don't know how to process simple transactions. The phone is also NEVER answered. Do not recommend for anyone needing proper banking help/advice.

Amarjit Heer

Great location and friendly staff and nice layout. No tellers at this location but was able to everything I wanted.

Suraj Singh

Was skeptical of visiting this branch after reading all the negative reviews here but I had a great experience.

4real1492

Nice stuffs

jddseb seb

(Translated) One question comes to my mind: is it a reliable bank? we speak to 3 different people (2 at the branch and 1 on the phone) and they have a completely different speech about a procedure, which in my opinion is not a 1st in their institution ..... The quality of service leaves something to be desired . (Original) Une question me vient à l ‘esprit: est ce une banque fiable? on parle à 3 personnes différentes ( 2 au succursale et 1 au téléphone) et ils ont un discours complètement différent sur une procédure, qui a mon avis n est pas une 1er dans leurs institution..... La qualité de service laisse a desirer.

ylaiza mae macalino

Fast service and friendly environment

Andrea Wang

AWEFUL! You stood there waiting for 20 minutes just to be told by a long face lady that they don't keep cash in this branch, which could've been said 10 minutes ago when you asked about it.

Nova Alam

We met a financial advisor yesterday morning for opening some accounts and he was really unprofessional. What was supposed to be a short 15 mins meeting ended up taking longer and made us almost late for work, this was quite disappointing. The advisor opened the wrong account for us, and couldn't work around a printer issue. He kept fumbling around saying he has to use a different printer but never did and just kept retrying with his own printer. Rather than him being proactive about the situation, we ended up having to come back again in the evening just for us to sign the papers he could've printed from another printer. It was inconvenient for us as we all had to go to work and then drive back just to sign. Only reason why this isn't 1 star is because another staff member at the branch named Dan helped him close the account he created by mistake and took care of us with dealing the paper signing. It is unfortunate that Daniel couldn't be our advisor as it would of saved us this headache. Don't go to the person named Chow for future reference with regards to opening any type of account.

Bradley Nicholson

Cant even deposit my paycheck without holding it for a week due to no teller working. This is highly disrciminatory to those whose credit isnt the best!

john hanna

Awesome Team looking always to give the best advice to each client

Dhruv Aggarwal

Great experience. The staff is friendly and well informed. Shout out to Linda for her help.

ryan reed

This is the most useless branch of one of the worst banks.

Zach T.

Great location, open at good times.

Shawn T

Three customers here total; two staff. One helping customers while the rest of us suffer and wait. There is no such thing here as timely customer care.

Elyah Gagnon

I have been banking with CIBC for over 10 years. I have always been treating well and as a valuable client. It had been the first time that i had applied for a line of credit and was treated with great care and attention by customer service representative Uchechi Adelure. From the beginning of the process, she carefully guided me with her vast knowledge and experience. Uchechi followed up on her word and informed me on the best ways to keep my interest payments as low as possible. I highly recommend seeking her advice for anyone banking with CIBC. Thank you Uchechi, for being thorough, for following through with your word and helping me save hard earned money. You are appreciated!

Mehdi Tas

Great people

Arnon Furukawa

My wife and I opened a banking account in this branch with Kitty Zhang and she was very pleasant and kind. She explained us all details about every option available to ensure that we could make the best choice and could feel comfortable and safe with our decision. Very efficient service and reliable.

steve macintyre

We've been working with Kitty Zhang at this branch for several years now and have benefitted greatly from her partnership! Kitty has a fantastic combination of knowledge and work ethic which has helped us make all kinds of important financial decisions and transactions for us and our family. We think so highly of Kitty that we would follow her to another branch or even another bank.

Rachel

Kitty Zhang was so rude to me. She was worst banker I’ve ever met. I understand English, but she looked down at me and the tone was very exasperated.

Angela Fan

Horrible service. I have been to this branch multiple times and many of the rep has made numerous mistakes, such as opening the wrong account type (registered vs non-registered). They demonstrated a lack of knowledge and a terrible account opening system.

Andrew C

What kind of bank can you not withdrawn a role of loonies. This is just sad, shame cibc shame.

henry huang

Horrible serives. One Chinese just gave me a very long face and a patientless tone, once he realized I am a Chinese too. While he doing the operation, he uses his social app to talk with someone likes his friend. The end of story, he did not help me do anything and told me I can do this at home. Why I come bank to do a thing that I can do at home? Luckily, I solved my problem on another branch.

Logan B

Went here to inquire about a certain type of financial transaction. There was no receptionist. A sign said go to cashier. There was about a 15 person line up. After getting to a cashier, they tried to help but could not provide the proper info. They asked manager, who directed us to a rep. in an office. Initially he did not want to help me, said he was waiting for a client. He finally agreed, and spent awhile looking for a phone number but could not find it. Then went to talk to manager. They gave me a rate which was the lowest of all four major banks I visited. And definitely a waste of over 30 min. I took my business elsewhere.