Reviews of Fairstone (Financial Consultant)

David Adda

Very friendly staff at the Newman, LaSalle office. Yes they offer loans at crazy high interest rates, but you know upfront what you are getting into.

Anthony

Horrible service was applying to get a small loan, all they did was jerk me around playing phone tag and never giving me a straight answer. It was a complete waste of time ...never again!!

Ntandoyenkosi Ndlovu

Maroun was very helpful and explained everything to me.lf ever you are in need of financial assistance l recommend this branch

Aur Ago

(Translated) The worst thing that can happen after taking a loan from this institution, is to deal with employees of this branch, aggressive, liars, rude and without the slightest hint of respect for customers. Telephone and postal harassment in order to be able to update their contact base, even long after you have stopped doing business with them, is a must. Avoid ABSOLUTELY. (Original) La pire chose qui puisse arriver après avoir contracté un prêt avec cette institution, est d'avoir affaire avec les employés de cette succursale, agressifs, menteurs, impolis et sans la moindre once de respect pour les clients. Le harcèlement téléphonique et postal pour pouvoir mettre a jour leur base de contacts, même longtemps après que vous ayiez cessé de faire affaire avec eux autres y est de rigueur. A éviter ABSOLUMENT.

A C

I have called numerous times to get my name off of their mailing list. It looks highly impossible to get that done, as I have called like 5 times. I called the Lasalle Branch and the man tells me it takes about 3 months to be completely off the mailing list, and he gave me a number to call at the Customer Service, and this time I am told it takes one month. The most annoying part is they do not have a return address where the letter NEEDS to be sent back. Stupid and super annoying.

Alexandre Rainville

(Translated) I just completed a loan application and I greatly appreciated the service offered ... Great work guys ???? (Original) Je viens de conclure une demande de prêt et j'ai grandement apprécié le service offert... Great work guys ????

Katarzyna Wydrych

Have been dealing with them for years. No major issues until just recently. “Oh I can approve you for $1000 extra”, “oh, I can only give you $750”, “oh I can only give you $250”, “no wait I can give you $750. Went in to get it, ended up with $650. Unprofessional staff. Disorganized, all over the place. “I need this document, no wait I need this one.” Few days later, “I need this also, I can’t read the email you sent me, the picture isn’t big enough, can you provide me with the same documents I already have in my hand again?” Come meet me on this date and time for your loan. Get there today, “we have an appointment? We didn’t make an appointment for today, did we?” I have never seen such chaos and disorganization. “I’ll call you back” doesn’t call back for days. I finally asked if I could transfer my file to a different branch and was attacked for even suggesting it. I was told “we don’t do that, why would you do that? You just signed the papers. Go deal with the other branch if you want. Why do you want to change?” No time to answer any of those questions. It’s really a shame. I am disgusted with the service. The person I dealt with was Sedillot. Avoid her unless you have a lot of time to waste. Never again!!

Paul john Ofqueria

The agent that I was talking with was not informative, She said the interest is only 30% where in fact it adds up to a total of 78% interest rate. and I told here that I calculated the amount and told her that the interest is 78% and she said no its not. So she might not be aware of it she only thinks of the annual interest for sure. You need to disclose everything to your customers next time.

Prénom

(Translated) Very friendly and professional staff, especially Lucie! Thanks Fairstone! (Original) Personnel très aimable et professionnel , surtout Lucie ! Merci Fairstone !

Raisa Tadson

I am very pleased with Fireston Bank. Excellent customer service. Professional and fast. I advise everyone in need of financial assistance.

Tarek Sal

***** STAY AWAY FROM THIS INSTITUTION ***** This must be one of the worst financial institutions you will ever deal with. After signing a 24 months payment plan with Ashley's Furniture, Fairstone decided to cancel my plan, turn my account into a credit card, and charge me interest 11 months into the deal. After speaking with a rep, she basically told me that we sent you a letter saying that we're changing the terms of the contract, and there is nothing that i can do. So now i have to pay extra $$$ that they just added to my account. Ya nice try but i will go to court over this if i have to.

C Delp

The process of my loan was quick! I dealth with Mrs.James, very professional and pleasant to deal with. Thank you so much, I highly recommend

Genevieve Barabé

(Translated) Very good service, fast and easy. (Original) Un très bon service,rapide et simple.

fernand heroux

(Translated) I love the experience. they told me i was only entitled to the $ 966.37 because i just borrowed. I have to make three to four payments before. Thank you, and I congratulate you on your courtesy. (Original) J'ai aimer l'expérience. ils m'ont dit que je n'avais droit au $966.37 parce que je vient d'emprunter . Je doit effectuer trois a quatre payements avant . Merci quant même et je vous félicite de votre courtoisie .

Sarah Paquette

(Translated) Very bad services (Original) Très mauvais services

Francis Proulx

Marie-José and her director Jeremie were really helpful and gave me sound advice for my loan! I highly recommend!

KOULIBALY PONDIN LACINA

(Translated) very very bad experience with this company, they are not very professional. Talk to people without really understanding things, I really recommend people to go there. For me, it's already done. (Original) très très mauvaise expérience avec cette compagnie, ils ne sont pas très professionnels. Parle aux gens sans comprendre vraiment les choses, je le déconseille vraiment aux personnes d'y aller. Pour moi, c'est déjà fait.

Abdoulaye Traore

Extremely professionnal and helpful! Maroun ????????

c p

(Translated) NO PROFESSIONAL! They disclose PERSONAL information of their client, to other of their client. I made a complaint to this effect and am thinking of taking legal action against them. (Original) AUCUNEMENT PROFESSIONNEL ! Ila divulguent des information PERSONNEL de leur client , a d'autre de leur client. J'ai fait une plainte a cette effet et pense a faire un recours judiciaire contre eux.

G.E Benoit

Very helpful in explaining the financial plans that are available! And very curtious.

Marcia Bostic

Was very knoweldge and paitrnt.Much appriciated Maroun Kassouf very good Agent.

kelly Poirier

(Translated) I loved the very professional and kind service they really do everything to help no matter what the situation ???? (Original) J'ai adoré le service très professionnel et gentils ils font vraiment tout pour aider peu importe la situation ????

Donna Durant

(Translated) Beautiful team. Desire to help, dynamic, helping, human. Big thanks to Ms. Micheline Lemay who helped us get through a critical moment in our lives. Thank you all. Doina Dura & Doru Tanase. (Original) Belle équipe. Désir d'aider, dynamique, aidante, humaine. Gros mercis à Mme Micheline Lemay qui nous a aidés passer un moment critique de notre vie. Merci à tous. Doina Dura & Doru Tanase.

Roxana De silva

the worst place ever..The biggest mistake of my life they are huge scam.When you ask question they never answer you .They try to hide fees and won't tell you exactly how much is the rate. DONT EVEN GO THERE IM TELLING YOU BE AWARE.

Benoit Tranche

(Translated) I hate this institution that regularly sends unwanted publicity letters. It is very difficult to withdraw from their mailing list. It's almost advertising harassment. Bad marketing strategy. I called the phone number to not get their crate that I never asked, and you have to call during the day, hours during which the majority of people work. Disappointing and what a waste of paper. (Original) Je déteste cette institution qui envoie régulièrement des lettres de publicité non-désirées. Il est très difficile de se retirer de leur liste d’envoi. C'est presque du harcèlement publicitaire. Mauvaise stratégie de marketing. J'ai appelé au numéro de téléphone pour ne pas recevoir leur pourrier que je n'ai jamais demandé, et il faut appeler durant la journée, heures durant lesquels la majorité des gens travaillent. Décevant et quel gaspillage de papier.

Alexandre St-pierre

(Translated) Excessively disappointed, I was there because I needed help and let's say they benefited greatly without my knowledge. I was told about a loan with a maximum of 15-20% interest. When I signed, he told me that the loan is at 29% interest. Then a few months after I have the contract analyzed by a counselor, she tells me that he is not in debt for $ 10,000 as agreed. But well $ 12,000 because they sold me services that I was not aware of. Very disappointing. Real crossers. (Original) Excessivement decu , j'ai été la car j'avais besoin d'aide et disons qu'ils en ont profité grandement à mon insu. On m'avait parler d'un pret a maximum 15-20% d'intérêt. Rendu au moment de signer il me dit que le prêt est à 29% d'intérêt. Ensuite quelque mois après je fais analyser le contrat par une conseillère, elle m'apprend qu'il ne mont pas endetté pour 10 000$ comme entendu. Mais bien 12 000$ car ils m'ont vendu des services que je n'étais pas au courant. Très décevant. Des vrais crosseur.

manuel fernandez

(Translated) Very bad experience, my son went to ask for a loan and asked him for a co-signer. The financial manager did everything possible to NOT DO THE LOAN. very bad service. They say they are here to help. and the presona did everything to crush it. VERY BAD customer service. (Original) Très mauvaise expérience, mon fils est allé demander un prêt et lui a demandé un cosignateur.Le responsable financier a fait tout son possible pour NE PAS FAIRE LE PRÊT. très mauvais service. Ils disent qu'ils sont là pour aider. et la presona a tout fait pour l'écraser. Très MAUVAIS service client.

parham rashidi

Never ever ask them loan . I got 5000$ and they told me to pay back 15000 $ . The day after i went to give back the 5000$ but they charged me 6700$ for just 2 days.