Reviews of CIBC Branch with ATM (Financial Consultant)

DAVID DYCK

They really slack on keeping customers happy also impossible to get them on the phone.

Donn Harrison

Very friendly staff and super helpful. We came from the states to open an account for our son. We were helped quickly and professionally. Great experience.

Chris Foster

The worst bank I have ever been to. Had a fraud problem the Branch manager did not take seriously or even return my calls. The police finally took care of it but no help from Branch manager. Plus does anyone else hate how when they go in no one seems happy to help you. Switching banks ASAP.

Stéphanie N.

(Translated) Thank you very much, Madame Tougas. (Original) Merci infiniment madame Tougas.

Alain Marcoux

(Translated) I arrived without an appointment and Ms. Tougas still welcomed me very well. She finalized the opening of my account and gave me my bank card and all that in less than thirty minutes. Bravo for the excellent service. (Original) Je suis arrivé sans rendez-vous et Madame Tougas m'a tout de même très bien accueilli. Elle a fnalisé l'ouverture de mon compte et m'a remis ma carte bancaire et tout ça en moins de trente minutes. Bravo pour l'excellent service.

Neil Pickett

Telephone recording says opening hours are 10am - 4pm, Mon-Fri

Hari Krishna

Wrost customer service

Philip Purcell

I have accounts there that were moved from Richmond Street when it closed so don't know anybody in the branch. It's 9:30 in the morning and I need to open a different account. I had to listen to a lengthy message about how they are taking such good care of their customers. Was going to leave a message but had to listen to the exact same long message again. Just hung up not feeling very "supported". Luckily I have other choices.

Preeta Reghunath

One of the manager on the weekend was a rude person, we went to bank for operating our deposit locker, had to wait in line to meet the teller and was finally told we will have to book an appointment. She gave us an appointment at a later date, however we came to know later that no such appointment was recorded and we did not actually require to book an appointment to operate the locker!!! I do not want to comment on the exclusive behavior we were subjected to, but I am thoroughly disappointed in having moved our personal banking to CIBC from RBC ( who in my opinion are more open and inclusive in their customer interactions).. I think your frontline staff in these smaller communities will need to work on understanding more on the Canadian values and what Canada stands for ..to retain a loyal customer base.

Nicole Breton

(Translated) Too much waiting to see the cashier ... Lack of staff (Original) Trop d attente pour voir la caissière... Manque de personnel

Neil Skrzypinski

They don't always call you back when they say they will. Missed opportunities!

freddy

Very poor service. very slow, never enough tellers on busy days (Friday). One teller made condescending remarks towards me while I waited in line. If there was another branch in the city I would go there but this is the only one left open.

Alisha Allen

This place has helped me so much! I am getting better support from them then my own government! Although kudos to both m.p.p. Offices I did reach locally..and actually spoke to one personally within under an hour.Not only did theyHelp me out financially they also made suggestions and provided me with all my support. Dasigned Michael Brouillard

Amelia Moar

worst bank ever. They never answer the phone too, i called over 10 times today. 1 out of 5. if I could pick half a star I would!!!!!!!!!!!! racist workers.

Jake Unger

There is always a line up of 10+people due to the lack of staff. Staff are friendly but this is the only cibc in Chatham with tellers and its always a long wait.

Jonathan Cécire

(Translated) It is possible to park behind, in front and on the side and behind is preferable for people in wheelchairs and it is possible to enter without problem. (Original) Il est possible de stationner derrière, devant et sur le côté et derrière est préférable pour les personnes en fauteuil roulant et il est possible d'entrer sans problème.

Stanley Ernestine

Excellent service and very helpful with customer service.

eBryd Stratégies-Locales

(Translated) Wow! It was a first experience with an ATM without an envelope! ???????????????? Being regulars at CIBC Banks downtown, especially the Cartier Chinese. None of them is here again. It is not necessarily in the larger cities that we find the best services. ???????? Congratulations Chambly !! (Original) Wow ! Ce fut une première expérience avec un guichet automatique sans enveloppe! ???????????????? Étant des habitué aux Banques CIBC du centre-ville plus particulièrement au Cartier Chinois. Aucunes d’entres-elles n’est rendu là encore. ????Ce n’est nécessairement dans les plus grandes villes qu’on y retrouve les meilleures services. ???????? Bravo Chambly!!

Alycia H

Wonderful service.

Michael McKenzie

Walked into the store and explained to the teller that i was currently a member of simplii financial. Before i could get another word out of my mouth she immediately started lecturing me on how they do not have any inflation with that company. I told her yes i understand that but i am now shopping around for a bank. She scoffed at me and said she may be able to set me up for an appointment in a few weeks to see if i would be suitable to be a customer at their branch. I was disappointed by this judgement and said i will be taking my business else were. She said "fine with me". I left very disappointed. Unfortunately they just lost a very good customer.

jason nauta

CIBC reports $1.17-billion Q3 profit, beat expectations By Tara Deschamps The Canadian Press Thu., Aug. 27, 2020 Only one branch left open, no wonder they beat expectations....????

cesar llerena

(Translated) Really too much waiting for inconclusive results (Original) Vraiment trop d'attente pour des résultats peu concluants

Eric Ottavi

(Translated) Very professional but this lack more hours of operation (Original) Très professionnelle mais ce manque plus des heures de ouvertures

Maxime Roberge

(Translated) Excellent service, quick response, fair advice and good advice. If you're not already there, think about it! (Original) Excellent service , réponse rapide, conseiller juste et donne de bon conseil. Si vous n'y êtes pas déjà, pensé s'y!

Lynette Harrison

This bank will take your check and then not release money for EIGHT WEEKS! My son had to borrow money to get a cab to the airport to fly home for Christmas when they cashed my check and it cleared the bank months earlier. Now my son is missing out on a lot of activities, school books for class and food because they are once again holding money and not letting him spend it. They’ve had my money for weeks but won’t let him access it for another four to five weeks. Worse, uncaring bank ever. If my son fails classes because they have our money and he can’t continue to buy his school books I will be letting everyone know.

Lincoln Jenkins

Terrible customer service 10 people in line and 4 tellers working only 1 open. I told the lady the service was extremely slow and she snapped back at me saying I guess its good you deal with Mainstreet then and not here; as I was switching my direct deposit info for my vehicle loan

Vincent Desjardins

Great place to do your banking. The staff is polite and always willing to answer all your questions.

Park fish

They never answer their phone horrible service they always try to pass blame. My advice: definitely go somewheres else to get a mortgage or basic banking I regret giving them my business

gerald macdonald

Rude, very rude. No one seemed to care or seemed happy to help.

Dhruv Star

Great customer service. I am very happy with there service and they are super fast... Staff is great.

Dorothy Lowther

Love the staff the service is good

Sandra Courcelle

Excellent branch. My husband and I emigrate in Ch'town for a year and all the staff were helpful and nice especially Shelby. even now as I asked for some information one year later I was answered to my e-mail in record time. I wish all banks were like this one and all employees like Shelby.

FAWN Iserhoff

I think the ringer is off. I've been calling for a month and no answer. I leave a message but no reply. I wonder if it's a technical problem or someone needs training. I really need their assistance and Frederic Girard is not replying. I live 10 hours away, how can i get through?

david summerfield

very friendly and fast service

Matthew Parker

Friendly service

Pierre Ouellet

OK bank, staff very firendly but always trying to sell you services.